I placed an order on 11/for a lap top and software during a "limited deal" window I did not receive an email acknowledging my order I went into my account and there was no order in my account I then contacted dell via phone and chat and to find out what happened There were communication issuesSo I placed another order I then received an email acknowledging this order When I went into my account later that day I noticed that there were orders So I cancelled the second identical order thinking that would be easier It was cancelled prior to the software being emailed to me I received an email cancelling the order and thought I was all set When I looked at the account later the lap top was cancelled, not the software I contacted Dell and was told software can't be cancelled I explained the duplicate order and the rep agreed and submitted for a review and refund Your session ID for this incident is *** I was told give it days It's now days
I purchased a Dell laptop on 9/14/2016, the order number is ***The laptop was never delivered and I only received a partial refundI have contacted Dell four times to get full refund and no resultNow Dell put my account on hold and ask me to call their customer service to verify my accountI tried few times and no luck to get hold with anyone thereIt's such a simple business proceed, I paid fully for the laptop, Dell didn't deliver, then Dell should give me full refund, why they make it so difficult? it has been two and half month, I am tired of chasing them for the refund and hope Revdex.com can help me to resolve this issueThank you so much
***
Dell order#***
Hi, I am writing this letter because of Dell's poor internal control and customer serviceRegarding this order, I got a cancellation email today, said "as requested", but I did not request any cancellationAfter consulting with their customer service, they said it was all about price mistakeBut how come Dell can cancel the order without letting me know? If I place an order on Dell.com and I want to cancel it, I should contact Dell to see if it's possible to cancel itOn the other side, Dell should contact customer prior to cancelling orders directlyThis makes me extremely uncomfortableI also checked the review on the internet, there are a lot of bad reviews related to this issue"If you want to cancel, contact me and I will let you know the decisionIf I want to cancel, I just simply send you out an email." What a rude company? Also, I highly suspect it is a marketing strategyDell gets thousands of personal information, including mine, from this "pr
My initial contact with Dell was to gain assistance in purchasing a laptop with five gift cards I was told that he use of five gift cards was not allowed that I would need to have them combined into one card After an extended phone conversation, that customer service person took the card information and told me that it would take two to three days to combine the cards After serval follcalls, status request emails, transfers, and hang-ups from the Dell service people, I received a call and email that the cards had been combined This process took days I immediately went back to purchase the laptop that was saved in my Dell cart, and noticed that one of the discounts ($100) had expired while waiting for Dell to process my request I immediately contacted the customer service representative that miss-handled the card consolidation with a request that the original discounts be honored because the delay was entirely Dells fault He followed up with an email stating:
“
I ordered a tv from dell came cracked called dell said they would have ups pick it it upThey picked up 7/18/has not been credited to my account in the amount of plus shipping and taxesbeen on phone trying to resolvenot getting anywhere
I have been a Dell customer for many, many years, generally satisfiedHowever, this came to an end when I purchased a recent Dell Concierge contract from an agent who assured me that this contract was the same that I had on an older computer that I can no longer turn on(Trying to fix it)It is not the same contractThere is no Concierge icon on my newer computer to scan or delete files, etclike my other contract on the nonworking computerThe agent said I had to call Dell when I needed service each time I thought this was crazyThe contract was misrepresented to meAs a retired person, $is too much to pay for a service that denies the convenience of performing cleanup tasks in one location and also virus scansThe agent was patient, but too eager to sell her product that she did not tell me the truthThe explanation for Dell not installing the icon was that was slowing computers downThis is ludicrous It never slowed my old computer downDell is changing; it's not the company it used to be
I purchased my computer at Best Buy in November but had been so busy with work that I did not have time to set it up until March and since then it freezes, shuts down and I have to restart basically dailySince my first contact with Dell I have had to wipe my computer clean and reload my software twiceI have turned over my computer to Dell tech personnel for remote access, had a technician sent to my office to replace the mother board and hard drive and have accumulated countless emails each asking me to do just one more thing to fix this and yet nothing works
I asked *** *** my current Dell Technical support specialist to connect me with a supervisor/manager after yet another fatal crash of my computer and this afternoon I spoke with ***Everyone is consistently politeEveryone recognizes that my computer does not work after months of fixes but there seems to be nothing to do except send them my tower which they are confident that they can fixUnfortunately for me th
I contacted Dell, Inc on November 10th, to request a $refund for my purchase back to my original payment methodThe refund was processed on Dell's end on November 16th, 2017, which I have the proof of invoice with service request # ***At this moment it is December 28th, which is over days, and I still have not received any refund back to my payment methodI contacted back to Dell, but the sales agents were helplessThis is not the first time this issue arises, and I strongly believe a customer should not have to follow up with Dell's agents to make sure they are doing their jobs correctly
Poor customer serviceI purchased a productMy product was supposed to be shipped next day I received a email stating that my product has already been shipped with the tracking numberMy package was never delivered at the time that was statedI called FedEx and they stated that Dell never shipped the package to themI contacted Dell and they did not seem to know where my package wasThey escalated my complaint to upper management I was told I was going to receive a phone call into hours but never received the call On my fourth call a customer service rep told me that she still didn't know why my product was not being shipped even though my email said that it was already shippedIt took four days to even be able to get a refundMy complaint is that nobody there knew what was going on and as a current card Holder for this company I believe that these things should not happenI will not shop with Dell again and I will close my account for good
When I requested a quote to computer monitors on 3/via a chat session, the sales rep created a quote of approx$/ monitor and said he sent it to email account I never received the quote via email I sent an email to the address mentioned in the chat session to request the quote again but got no response So I tried more chat sessions to try and get the original quote number and have it resent to me In all attempts, they created new quotes with higher prices "TIP_*** *" couldn't find the 3/quote (new quote ***, $ea) and "TIP_*** *" didn't understand anything and only wanted to create a new quote The last person "TIP_*** **" said that they had the correct quote number from 3/but resending it updated the price and also when ordering from the quote that the prices would automatically be updated to current prices of $(which isn't true based on $quote from yesterday) The other issue with the "supposed 3/quote number" (***
I purchased an Alienware Rlaptop at the end of NovemberIt arrived in the first week of December and worked for an entire weekAfter that, Dell ordered parts to fix the laptop and sent someone to fix it by the end of DecemberThat didn't work, so Dell had me ship it to its repair facilityThe laptop thus went into repair and waited on parts until last week when it was deemed unfixableSo Dell emailed me on Friday with two replacement configurations that didn't match what I purchasedSo on Monday I contacted Dell to cancel the purchase and get a refundThey said I can't because the return window ended on Decemberwhile it was waiting to be fixed
Hello,
My husband ordered me a laptop as a present for birthday, but it turned out to be a total disappointment
I will not talk about service issue, but the product quality one
I got laptop on September 13thJust on October 3rd the laptop stopped working at all!
I called to Support and was proposed for replacementAnd what I got? After calling and being transferred and emails?
Just another laptop that is not the one I paid for! I'm not a professional, so I cannot guess what they have sent to meIt looks the same, but the screen is another, it is twice heavier and it is scratched!
So just you pay money and get whatever Dell wants to send you? A random laptop?
I'm really dissapointed and do not know what to doI just need the laptop I ordered and the one that works!
Also, please explain, why both of them marked refurbished?
Thank you
I am writing to you after a lot of grievance from Dell Customer ServiceI have been a long time Dell Customer with a lot of Dell products for me and my family but this experience is changing my perspective about Dell
I had placed an order online on Monday 10/24/with order # *** for Dell UltraSharp Dual Monitor Bundle - U2412M with MDSfor $including taxes as advertised on your website
The description of the item clearly says that I get Ultrasharp U2412M monitors, Dual Monitor Stand and CablesPlease see attached for the details of the order and the listing on your website
Today 10/27/2014, the order got delivered as scheduled and when I open the box I only find a Monitor Stand and nothing else
I call customer service on ###-###-#### in the hope that it was a missed package and get it resolved and first spoke to *** *** and he said that Dell cannot honor that and it was some kind of a mistake and I need to order it again
I showed him the SKU
Absolutely horrendous serviceConsistantly cannot meet expected ship times, as well as cannot apparently select the correct shipping method either
UPS GROUND IS NOT EXPEDITED SHIPPING
I ordered a laptop on www.dell.com on Feb 17,Order number ***; already charged my credit card $ The package is sopposed to be lost, my pick up agency didn't receive my package until nowTracking number ***, carrier FEDEX GROUNDI emailed to their customer serivce many many times, they seldom reply to meThey just told me I have to provide a police report or contact with the carrier even after I told them I'm in AsiaMy case didn't get solved nearly one monthI tried to call them, but it's difficult to get them because of time differenceDELL sold product to me, before I received my product, DELL is fully responsible to solve my problem, either refund or resend product, whateverDELL let me have a feeling that, they don't want to solve my problem, because I already paid to them onlineAdditionally, DELL let me feel a little discriminatedDELL online customer service representative told me I do not know the policy in USA after knowing I'm not Amer
I ordered a brand new laptop that came to me brokenI called their customer service team and they kept having me do a factory reset on the product even though I told them I've already done it multiple timesIt runs very slowly, freezes, and has audio problemsAfter three phone calls (four hours of trying to fix it over the phone), I was able to get someone who would let me send it to the depo to get it repairedThey replaced the speakers but they are still not working properlyWhen I'm listening to a video and if I move the page at all, it makes a scratchy loud soundIt's still freezing and slowI have only downloaded one program on my computer the very last time I did a factory reset with them (fifth time) but now they are saying the entire problem the whole time was this softwareI never had it in my computer and asked the tech if it would be okay, he said yes but of course now they are blaming it on thatI watched as the "tech support" googled how to fix my laptop and saw "
We placed an order for computers used at our Bureau of Prisons, GED testing center in Milan, MI We were shipped printer fusers and not the zero clients (part #***) Took photos and submitted and asked for a replacement We have been waiting and waiting for a response No one to talk to in hopes of resolving Please resolve
Received new laptop from website and it was slow and freezing from day oneCustomer service "cleaned it up" with no help and said hard drive needed replacingSent it back and was without product for over a weekHard drive replacement did not solve issueMultiple attempts to contact customer service takes hours and issue was never resolvedProduct is unusable
Hello,
My name is Corey L*** and this is the first formal complaint I have made against another companyEverI am and work in the field of logistics so I understand the challenges suppliers face, however my experience with Dell Customer Service has been unacceptable to the point where here I am, writing the Revdex.com regarding my experience
The bottom line up front is that I have been billed for an order I placed on November, and was promised a delivery date of December which never happenedAs of Close of Business today, I am at days past my promised delivery date and still have not seen my merchandiseThe reason I am writing this has more to do with what Dell Customer Support has told me and failed to deliver on, or outright lied to me more than anything elseIn order to make this objective, I am listing my log below:
Nov 25th: Order PlacedOrder Number **SSN** AssignedMerchandise was promised to be delivered between 2-December
December 1st: Contacted Dell Customer Service to see if I was still on track for delivery between 2-December (I received expedited shipping so I was hoping for December!)I was given service request # 9**SSN** and told I would receive my shipment soon
Dec 3rd: Dell emails me a shipment confirmation with tracking
Dec 4th: I contacted Dell Customer Service because tracking did not show any movementI was assured by Dell customer service the package was on its way
Dec 5th: No change in shipment status, contacted Dell againI was told to wait hours for an update
Dec 7th: Promised Delivery dateContacted Dell again requesting updateWas told to wait hours for an updateRequested to speak to a managerManager apologized and assured me that he would call me next day with an update
Dec 8th: No Call back from DellI called again and requested an updateSame story, wait hours for updatesRequested to speak to a managerSpoke to Roopesh RajgopalWas told the same thing and that he would call me next day and provide an updateWe exchanged email addresses
Dec 9th: No call back from manager, I decided to wait the hours as requested
Dec 12th: No call or emails from MrR*** so I emailed himI then called Dell CS again and requested to speak to MrR*** and was told he was not working that dayThe rep forwarded me to another manager after a long holdI explained my case to the new manager and he said he would put in a ticket to have my order replaced under Exchange Number **SSN**He stated that he understood my frustration and would expedite the replacement for next day delivery and would give me a $creditHe then told me to disregard any future invoices as my product will arrive soon (FINALLY A REAL ANSWER!)I thanked him candidly and told him I would hold him to itMrRoopesh emailed me shortly thereafter and apologized for not getting back to me and confirmed my exchange numberApparently he was working that day
Dec 13th: No status updates, I figured my shipment would arrive the following day as promised
Dec 14th: No UpdatesEmailed MrR*** and received a response from someone else stating my order was estimated to be shipped between 20-December
December 15th (TODAY): Emailed MrR*** again because I was confusedI was told next day delivery on Dec 12, but am now being told the order will ship between 20-December from someone elseMrR*** responded that my replacement is scheduled to ship on December
And there we have it as of todayI continue to receive misleading updates from DellThe issue appears to be systemic within the companyThis level of customer service is absolutely unacceptable and I am beginning to suspect fraud in this matterI do not know how a company like this can achieve an A+ rating with the Revdex.com, but it seems this is the caseDuring my years of walking this Earth have I never experienced this level of frustration with another company as I have with DellAnd my situation is ONGOING! I am doing my part as the customer and expect the supplier to do theirsThis is clearly not happening in my caseI have never encountered such a severe case of mismanagement and outright fraud in my years working in the field of logistics
I hope that my experience thus far will at least raise awareness that my experience with Dell remains remains unacceptable, and it is sad to see the lack of accountability on when dealing with such a well known companyI hope the average consumer will take note of my experience and use discretion when considering to do business with Dell in the future, as I certainly will
On October 24, I placed an order for a dual monitor bundle which is supposed to include two monitors and a stand for the monitorsLater that week, on October 27th, 2016, I received the package for my orderWhen I opened the box I discovered that my delivery only included the standAfter contacting Dell, the customer support lady who I spoke to, ***, told me I needed to return the stand and she would direct me to the Sales department to replace my order so that I would get the full deliveryAfter she passed my call to the Sales department, the Sales department was not informed of any of this arrangement by ***Customer support is really terrible with Dell
After working with Dell a bit more on this, they refused to send me the two monitors that were supposed to be included with the monitor standNow I have one monitor stand sitting in my living room and not hint of an acceptable resolution with thisThis is even after contacting customer support a second time
I placed an order on 11/for a lap top and software during a "limited deal" window I did not receive an email acknowledging my order I went into my account and there was no order in my account I then contacted dell via phone and chat and to find out what happened There were communication issuesSo I placed another order I then received an email acknowledging this order When I went into my account later that day I noticed that there were orders So I cancelled the second identical order thinking that would be easier It was cancelled prior to the software being emailed to me I received an email cancelling the order and thought I was all set When I looked at the account later the lap top was cancelled, not the software I contacted Dell and was told software can't be cancelled I explained the duplicate order and the rep agreed and submitted for a review and refund Your session ID for this incident is *** I was told give it days It's now days
I purchased a Dell laptop on 9/14/2016, the order number is ***The laptop was never delivered and I only received a partial refundI have contacted Dell four times to get full refund and no resultNow Dell put my account on hold and ask me to call their customer service to verify my accountI tried few times and no luck to get hold with anyone thereIt's such a simple business proceed, I paid fully for the laptop, Dell didn't deliver, then Dell should give me full refund, why they make it so difficult? it has been two and half month, I am tired of chasing them for the refund and hope Revdex.com can help me to resolve this issueThank you so much
***
Dell order#***
Hi, I am writing this letter because of Dell's poor internal control and customer serviceRegarding this order, I got a cancellation email today, said "as requested", but I did not request any cancellationAfter consulting with their customer service, they said it was all about price mistakeBut how come Dell can cancel the order without letting me know? If I place an order on Dell.com and I want to cancel it, I should contact Dell to see if it's possible to cancel itOn the other side, Dell should contact customer prior to cancelling orders directlyThis makes me extremely uncomfortableI also checked the review on the internet, there are a lot of bad reviews related to this issue"If you want to cancel, contact me and I will let you know the decisionIf I want to cancel, I just simply send you out an email." What a rude company? Also, I highly suspect it is a marketing strategyDell gets thousands of personal information, including mine, from this "pr
My initial contact with Dell was to gain assistance in purchasing a laptop with five gift cards I was told that he use of five gift cards was not allowed that I would need to have them combined into one card After an extended phone conversation, that customer service person took the card information and told me that it would take two to three days to combine the cards After serval follcalls, status request emails, transfers, and hang-ups from the Dell service people, I received a call and email that the cards had been combined This process took days I immediately went back to purchase the laptop that was saved in my Dell cart, and noticed that one of the discounts ($100) had expired while waiting for Dell to process my request I immediately contacted the customer service representative that miss-handled the card consolidation with a request that the original discounts be honored because the delay was entirely Dells fault He followed up with an email stating:
“
I ordered a tv from dell came cracked called dell said they would have ups pick it it upThey picked up 7/18/has not been credited to my account in the amount of plus shipping and taxesbeen on phone trying to resolvenot getting anywhere
I have been a Dell customer for many, many years, generally satisfiedHowever, this came to an end when I purchased a recent Dell Concierge contract from an agent who assured me that this contract was the same that I had on an older computer that I can no longer turn on(Trying to fix it)It is not the same contractThere is no Concierge icon on my newer computer to scan or delete files, etclike my other contract on the nonworking computerThe agent said I had to call Dell when I needed service each time I thought this was crazyThe contract was misrepresented to meAs a retired person, $is too much to pay for a service that denies the convenience of performing cleanup tasks in one location and also virus scansThe agent was patient, but too eager to sell her product that she did not tell me the truthThe explanation for Dell not installing the icon was that was slowing computers downThis is ludicrous It never slowed my old computer downDell is changing; it's not the company it used to be
I purchased my computer at Best Buy in November but had been so busy with work that I did not have time to set it up until March and since then it freezes, shuts down and I have to restart basically dailySince my first contact with Dell I have had to wipe my computer clean and reload my software twiceI have turned over my computer to Dell tech personnel for remote access, had a technician sent to my office to replace the mother board and hard drive and have accumulated countless emails each asking me to do just one more thing to fix this and yet nothing works
I asked *** *** my current Dell Technical support specialist to connect me with a supervisor/manager after yet another fatal crash of my computer and this afternoon I spoke with ***Everyone is consistently politeEveryone recognizes that my computer does not work after months of fixes but there seems to be nothing to do except send them my tower which they are confident that they can fixUnfortunately for me th
I contacted Dell, Inc on November 10th, to request a $refund for my purchase back to my original payment methodThe refund was processed on Dell's end on November 16th, 2017, which I have the proof of invoice with service request # ***At this moment it is December 28th, which is over days, and I still have not received any refund back to my payment methodI contacted back to Dell, but the sales agents were helplessThis is not the first time this issue arises, and I strongly believe a customer should not have to follow up with Dell's agents to make sure they are doing their jobs correctly
Poor customer serviceI purchased a productMy product was supposed to be shipped next day I received a email stating that my product has already been shipped with the tracking numberMy package was never delivered at the time that was statedI called FedEx and they stated that Dell never shipped the package to themI contacted Dell and they did not seem to know where my package wasThey escalated my complaint to upper management I was told I was going to receive a phone call into hours but never received the call On my fourth call a customer service rep told me that she still didn't know why my product was not being shipped even though my email said that it was already shippedIt took four days to even be able to get a refundMy complaint is that nobody there knew what was going on and as a current card Holder for this company I believe that these things should not happenI will not shop with Dell again and I will close my account for good
When I requested a quote to computer monitors on 3/via a chat session, the sales rep created a quote of approx$/ monitor and said he sent it to email account I never received the quote via email I sent an email to the address mentioned in the chat session to request the quote again but got no response So I tried more chat sessions to try and get the original quote number and have it resent to me In all attempts, they created new quotes with higher prices "TIP_*** *" couldn't find the 3/quote (new quote ***, $ea) and "TIP_*** *" didn't understand anything and only wanted to create a new quote The last person "TIP_*** **" said that they had the correct quote number from 3/but resending it updated the price and also when ordering from the quote that the prices would automatically be updated to current prices of $(which isn't true based on $quote from yesterday) The other issue with the "supposed 3/quote number" (***
I purchased an Alienware Rlaptop at the end of NovemberIt arrived in the first week of December and worked for an entire weekAfter that, Dell ordered parts to fix the laptop and sent someone to fix it by the end of DecemberThat didn't work, so Dell had me ship it to its repair facilityThe laptop thus went into repair and waited on parts until last week when it was deemed unfixableSo Dell emailed me on Friday with two replacement configurations that didn't match what I purchasedSo on Monday I contacted Dell to cancel the purchase and get a refundThey said I can't because the return window ended on Decemberwhile it was waiting to be fixed
Hello,
My husband ordered me a laptop as a present for birthday, but it turned out to be a total disappointment
I will not talk about service issue, but the product quality one
I got laptop on September 13thJust on October 3rd the laptop stopped working at all!
I called to Support and was proposed for replacementAnd what I got? After calling and being transferred and emails?
Just another laptop that is not the one I paid for! I'm not a professional, so I cannot guess what they have sent to meIt looks the same, but the screen is another, it is twice heavier and it is scratched!
So just you pay money and get whatever Dell wants to send you? A random laptop?
I'm really dissapointed and do not know what to doI just need the laptop I ordered and the one that works!
Also, please explain, why both of them marked refurbished?
Thank you
I am writing to you after a lot of grievance from Dell Customer ServiceI have been a long time Dell Customer with a lot of Dell products for me and my family but this experience is changing my perspective about Dell
I had placed an order online on Monday 10/24/with order # *** for Dell UltraSharp Dual Monitor Bundle - U2412M with MDSfor $including taxes as advertised on your website
The description of the item clearly says that I get Ultrasharp U2412M monitors, Dual Monitor Stand and CablesPlease see attached for the details of the order and the listing on your website
Today 10/27/2014, the order got delivered as scheduled and when I open the box I only find a Monitor Stand and nothing else
I call customer service on ###-###-#### in the hope that it was a missed package and get it resolved and first spoke to *** *** and he said that Dell cannot honor that and it was some kind of a mistake and I need to order it again
I showed him the SKU
Absolutely horrendous serviceConsistantly cannot meet expected ship times, as well as cannot apparently select the correct shipping method either
UPS GROUND IS NOT EXPEDITED SHIPPING
I ordered a laptop on www.dell.com on Feb 17,Order number ***; already charged my credit card $ The package is sopposed to be lost, my pick up agency didn't receive my package until nowTracking number ***, carrier FEDEX GROUNDI emailed to their customer serivce many many times, they seldom reply to meThey just told me I have to provide a police report or contact with the carrier even after I told them I'm in AsiaMy case didn't get solved nearly one monthI tried to call them, but it's difficult to get them because of time differenceDELL sold product to me, before I received my product, DELL is fully responsible to solve my problem, either refund or resend product, whateverDELL let me have a feeling that, they don't want to solve my problem, because I already paid to them onlineAdditionally, DELL let me feel a little discriminatedDELL online customer service representative told me I do not know the policy in USA after knowing I'm not Amer
I ordered a brand new laptop that came to me brokenI called their customer service team and they kept having me do a factory reset on the product even though I told them I've already done it multiple timesIt runs very slowly, freezes, and has audio problemsAfter three phone calls (four hours of trying to fix it over the phone), I was able to get someone who would let me send it to the depo to get it repairedThey replaced the speakers but they are still not working properlyWhen I'm listening to a video and if I move the page at all, it makes a scratchy loud soundIt's still freezing and slowI have only downloaded one program on my computer the very last time I did a factory reset with them (fifth time) but now they are saying the entire problem the whole time was this softwareI never had it in my computer and asked the tech if it would be okay, he said yes but of course now they are blaming it on thatI watched as the "tech support" googled how to fix my laptop and saw "
We placed an order for computers used at our Bureau of Prisons, GED testing center in Milan, MI We were shipped printer fusers and not the zero clients (part #***) Took photos and submitted and asked for a replacement We have been waiting and waiting for a response No one to talk to in hopes of resolving Please resolve
Received new laptop from website and it was slow and freezing from day oneCustomer service "cleaned it up" with no help and said hard drive needed replacingSent it back and was without product for over a weekHard drive replacement did not solve issueMultiple attempts to contact customer service takes hours and issue was never resolvedProduct is unusable
Hello,
My name is Corey L*** and this is the first formal complaint I have made against another companyEverI am and work in the field of logistics so I understand the challenges suppliers face, however my experience with Dell Customer Service has been unacceptable to the point where here I am, writing the Revdex.com regarding my experience
The bottom line up front is that I have been billed for an order I placed on November, and was promised a delivery date of December which never happenedAs of Close of Business today, I am at days past my promised delivery date and still have not seen my merchandiseThe reason I am writing this has more to do with what Dell Customer Support has told me and failed to deliver on, or outright lied to me more than anything elseIn order to make this objective, I am listing my log below:
Nov 25th: Order PlacedOrder Number **SSN** AssignedMerchandise was promised to be delivered between 2-December
December 1st: Contacted Dell Customer Service to see if I was still on track for delivery between 2-December (I received expedited shipping so I was hoping for December!)I was given service request # 9**SSN** and told I would receive my shipment soon
Dec 3rd: Dell emails me a shipment confirmation with tracking
Dec 4th: I contacted Dell Customer Service because tracking did not show any movementI was assured by Dell customer service the package was on its way
Dec 5th: No change in shipment status, contacted Dell againI was told to wait hours for an update
Dec 7th: Promised Delivery dateContacted Dell again requesting updateWas told to wait hours for an updateRequested to speak to a managerManager apologized and assured me that he would call me next day with an update
Dec 8th: No Call back from DellI called again and requested an updateSame story, wait hours for updatesRequested to speak to a managerSpoke to Roopesh RajgopalWas told the same thing and that he would call me next day and provide an updateWe exchanged email addresses
Dec 9th: No call back from manager, I decided to wait the hours as requested
Dec 12th: No call or emails from MrR*** so I emailed himI then called Dell CS again and requested to speak to MrR*** and was told he was not working that dayThe rep forwarded me to another manager after a long holdI explained my case to the new manager and he said he would put in a ticket to have my order replaced under Exchange Number **SSN**He stated that he understood my frustration and would expedite the replacement for next day delivery and would give me a $creditHe then told me to disregard any future invoices as my product will arrive soon (FINALLY A REAL ANSWER!)I thanked him candidly and told him I would hold him to itMrRoopesh emailed me shortly thereafter and apologized for not getting back to me and confirmed my exchange numberApparently he was working that day
Dec 13th: No status updates, I figured my shipment would arrive the following day as promised
Dec 14th: No UpdatesEmailed MrR*** and received a response from someone else stating my order was estimated to be shipped between 20-December
December 15th (TODAY): Emailed MrR*** again because I was confusedI was told next day delivery on Dec 12, but am now being told the order will ship between 20-December from someone elseMrR*** responded that my replacement is scheduled to ship on December
And there we have it as of todayI continue to receive misleading updates from DellThe issue appears to be systemic within the companyThis level of customer service is absolutely unacceptable and I am beginning to suspect fraud in this matterI do not know how a company like this can achieve an A+ rating with the Revdex.com, but it seems this is the caseDuring my years of walking this Earth have I never experienced this level of frustration with another company as I have with DellAnd my situation is ONGOING! I am doing my part as the customer and expect the supplier to do theirsThis is clearly not happening in my caseI have never encountered such a severe case of mismanagement and outright fraud in my years working in the field of logistics
I hope that my experience thus far will at least raise awareness that my experience with Dell remains remains unacceptable, and it is sad to see the lack of accountability on when dealing with such a well known companyI hope the average consumer will take note of my experience and use discretion when considering to do business with Dell in the future, as I certainly will
On October 24, I placed an order for a dual monitor bundle which is supposed to include two monitors and a stand for the monitorsLater that week, on October 27th, 2016, I received the package for my orderWhen I opened the box I discovered that my delivery only included the standAfter contacting Dell, the customer support lady who I spoke to, ***, told me I needed to return the stand and she would direct me to the Sales department to replace my order so that I would get the full deliveryAfter she passed my call to the Sales department, the Sales department was not informed of any of this arrangement by ***Customer support is really terrible with Dell
After working with Dell a bit more on this, they refused to send me the two monitors that were supposed to be included with the monitor standNow I have one monitor stand sitting in my living room and not hint of an acceptable resolution with thisThis is even after contacting customer support a second time