I do wish that I could leave stars , horrible horrible service!
I purchased a 15" Dell inspiron 2-in-in October, In July 2018, an issue developed that were SSD drive made noiseI called Dell technical support and one rep, tried to help on line to fix but without success! finally he wanted me ship the computer to repair I shipped the laptop by using the label who provided the FedEx drop station : I did even ask the store manager to double sealed the package .that was July 31, I also tracked the package and noticed it was delivered and acknowledged received on August 3,
Because I didn't hear anything from Dell end; so I called Dell one week later ; August 7, Surprise to me: the other end told me they haven't received my computer yet at the repair center; but was told they will look into and update me soonanother week lapsed no update no nothing from Dell ; I called back and they repeat : will update me very soon; at this time I start to worried something must wrong : On around August , that would be 3week later after Dell acknowledged receiveSomeone over the phone told me It seems my computer was missing; then this issue has handled by Dell so call case manager to investigate the incident another week past; I was told they can't find the computer and willing to offer a replacement (refurbished system; with the warranty carry on the original one - warranty expired in October- but at that time it's September)
I am tired to deal with this so I accept the offer(refurbished replacement) only upon one condition with one year extension warranty; Due to they refused to disclose manufacture date of the refurbished ; seems to me Dell has no confident on the quality of this product not mentioned the way I feel
At this time ; the advanced resolution group at Dell take over the case;
Make long story short ; the nightmare along with me until now (another investigation circle again ) ; Most ridiculous saying came out from the mouth of The person who handle this case kept saying Dell has received an empty without content but he give me the benefit of the doubt and willing to offer a replacement with carry on warranty of the original one ; I did ask him : why the person who received an empty box (assumed It is) but Dell has do nothing like initiated the investigation right away; I disagree what he said so I went to FedEx and proved the weight of the box definitely not empty: I felt the insult and argue this made him changed his mind to extend month warrantyTo be honest ! This is still unacceptable; I will not willing stop fight until fighting stopI want to continue to fight not only for my integrity but also poor management /customer service; what I am seeking is "fair" Dell has responsibilities for negligence and I deserved compensation as an innocent victim of this incident ; I have no computer to use and wasting so much valuable timeI didn't give up instead of hand writing to Dell's headquarter executive team 'I tried to awake the executive to concern three major factors of running a successful business:
Satisfaction of customer ; Quality control of product as well as well management ; Hopefully the head of execute team will rethinking with executive altitude at business operating standing pointToday; I totally disappointed by the result with changed ; after letters to the head of the executive team ; finally I realize that Dell doesn't care about the reputation and marketing emphasize durability and reliability just nonsense
This incident has made me hesitate and caused me to re-think the brand, which is unfortunate, coming from a loyal customer of years; In conclusion: Good by; Dell
One of the wires on my wifi card came off and won't go back onThe color on my laptop is making everyone look orange and things just seem dark no settings I've tried change itIt seems like it's getting worseI've had color issues with it since I received it which I thought I could tolerateI increased the brightness which lightens the bad color a bit but washes everything else out which is extremely hard on the eyes and makes it hard to use my computer properly
I have been using my old Dell from a few years ago to get online since yesterday and it makes me realize how awful the color is on my newer Dell laptopOn the older one people have colored skin and sites look so much more colorful and vibrant
The plastic on the side of my laptop is coming apart too where the top meets the bottom in the middleIt was that way a little when I got it but it's gotten worseI feel like I spent money on a laptop that's falling apart from your companyI don't abuse it and use it
I sent a complaint back in October about my laptop, I've been through different technicians, each send me on a merry go roundI have been trying to get my laptop fix since JUNE 17, here it months laterTechnician want me to send back to depot, I sent it there times already an my computer came back the same way it leftI didn't send it this time, I have a store on EBay and its been busyThis whole matter has cost me lots of time and moneyI have spent too many hours on the phone with these techs using up minutes I have to pay for, I could not do any school work on computer, had to travel to varies places that consume a lot of gasI spent at one time over hours in one day with one tech Sanjah, he direct me to another tech which he to did not resolve anythingMy patience has ran out, it should not take this long to solve any issueAlso, the techs was the one that cause these multitude of issues on my computerI call back in June for ONE THING, and as soon as they
My laptop makes a beeping noise and shuts down when it gets hot I have been trying to get it repaired but I keep getting the run around I have been working on this for months now and have not gotten any resolution I keep getting call center and been told several things, a technician would be sent out after weeks called back and they said a tech tried to call me times but left no message and have given them numbers/hours for each number I have been told that a tech would call me back in hours....no one calls I haven't used my laptop to its full use because of it shutting down I cannot get resolution and when I call back I am being passed to at least to different people and the one of the biggest issues is the language barrier....they seemed to not understand or are having difficulty with phone and can't hear (frustrated beyond repair) I have a SR#*** -
I have tried to place an order with the offer currently being offered from Dell.com
The offer is buy a laptop and get a free tvI upgraded this to the Xbox 1TB Tom Clancy edition and paid an extra $My order was initially placed on Saturday, May 7, I received no email confirmation and paid via my PayPal accountThe transaction is still pending on my PaypalNo email confirmation nor does this exist in my accountI tried again to pay for this laptop and the xbox upgrade and used my Amex to pay and the transaction did not go through to allow a email confirmationMy amex shows a $verification, but again in my account there seems to be no pending ordersI tried again thinking maybe my bank may be blocking this and I paid for it via my MasterCardThis order finally sent me a email confirmation but again no pending order in my Dell AccountI was able to screen shot the order submission details on the last I called my bank and confirmed they have not declined or h
I would like an explanation as to why I needed to get a new credit card issued On June 22nd I came home to find and attempted delivery notice from FedEx As I had ordered a few things on-line I assumed this was one of them and signed the delivery release slip (FedEx *** *** ***) The next day no delivery So I called FedEx and they stated the shipment had been recalled by the sender (Dell) I thought that was odd as none of my purchases were from Dell So we checked our main CC and found a charge of around $on it from Dell We called our credit card company who asked us to call you and try and straighten it out We called your customer support number and was on hold for over an hour so we eventually hung up
At this point I figured you would realize a mistake was made and reverse the charge Well on 06/I got an e-mail from UPS stating a delivery was coming and again figured it was one of my actual purchases (UPS ***)
I went and looked at the stat
THE DAY I BOUGHT A COMPUTER FROM DELL WAS FULL OF PROMISES THAT HAS YET TO BE FULFILLED
PROMISE #1-I WAS PROMISED A GIFT CARD IN THE AMOUNT OF $I WAITED FOR IT TO ARRIVE AND IT NEVER DIDI CALLED 2/15/17, ONLY TO BE TOLD YOU DON'T GIVE GIFT CARDSFIRST I WAS TOLD I DON KNOW WHAT I'M TALKING ABOUT IN A WORD A LIAR AND THEN I'M DISMISSED LIKE I HAVE NO RECOURSEAFTER ARGUING MY POINT, I WAS THEN OFFERED A COUPONI DID NOT WANT THE COUPON, I WANTED WHAT WAS PROMISED TO ME IN DECEMBER, A GIFT CARDTHE COUPON WAS FORCED UPON ME IN THE AMOUNT OF $ THE COUPON EXPIRED MAY 13, (COUPON #***)I WAS GOING TO USE IT WHEN I NOTICED THE EXPIRATION SO I CALLED 6/16/AFTER GOING ON LINE TO CHAT WITH A REP WHO COULD NOT HELP ME I SPOKE TO SOME PERSON IN INDIA WHO I DON'T WANT TO TALK TO ANYONE OUTSIDE THE US AND I WAS FORCED TO DO SOTHIS PERSON SAID HER NAME WAS *** FORCED HERSELF ON ME AFTER I KEPT SAYING I WANTED TO SPEAK TO A MANAGER
I made orders on Dell for solid state drives:
Order #: *** and ***
Both orders were confirmed and in stock However, Dell has cancelled my order leading me to miss the deadline to deliver my computer to my customers I want Dell to deliver my order especially both of these orders had been confirmed
My son, who is away at school, updated the bios on his under warranty Dell laptop He then had a very specific problem that has been reported by other owners and has been acknowledged by Dell as a known problem:
***
Because his laptop was under warranty and he needed it for college, he returned it to Dell for repair Dell is refused to honor their warranty, stating that the problem was caused by water damage My son denied causing any water damage to the laptop, but ended up paying to get his laptop back because he desperately needed it for college
This was unfair for the following reasons:
The laptop was never exposed to water after purchase
The pictures provided by Dell show minor stains on non-electronics parts that would not have caused this problem
The problem is a very specific problem that exactly matches the problem this laptop
I bought a dell xps all in one computer may of from best buy began having problems with this computer by august my computer finally crashed January each time I called dell for warranty repair for this computer the customer service reps would only try to sell me software after spending countless hours of my time on the phone a service technician was sent to my home to repair this computer, dell did not send the parts to repair the computer and wanted me to mail them my computer for them to look atdell was not cooperative with their technician and he finally put me on the phone with them, to no avail, I asked to speak to a supervisor, and was told that the supervisor was too busy to talk to meDell has the worst customer service and warranty commitment of any company I have ever experienced, (I am years old) I would not recommend nor ever do business with dell again !!!
As an employee of Leidos, IncI took advantage of the agreement our company has with Dell ("the Member Purchase Program") to purchase brand new laptops for my wife and myself Both laptops were configured exactly the same and as part of that configuration I opted to purchase and have (or so I though) Microsoft Office PROFESSIONAL installed on both laptops since we use Outlook for personal email along with the other products in the suite However, upon delivery I discovered that the laptops only had Microsoft Office Home and Student installed The boxes that the computers arrived in had no details about this fact nor any instructions on how to upgrade the lesser version of the Microsoft Office suite to the actual version I had paid for If I were not a tech savvy person (I am a SW Development Mgr with Leidos) I would assume that what was installed was what I paid for and be none the wiser that I in fact had actually been ripped off What really makes me angry is that the
I purchased my phone in December The computer immediately started giving me issuesI've been dealing with Dell Customer Aervice since I purchased the computer There has been technicians who came to replace the mother board and the operational system 2-times After those repairs, the computer still had issuesIssues meaning it would not even turn onI,be spent about 40-hours of my time calling DellI've been hung up on, disconnected and it's been a nightmare dealin with themAbout a month ago, the computer was shipped to their repair center in TexasIt came backWe probably used it times and today, again does not turn onDell has been stringing me along until the warranty expires which is due for next monthMy kids have missed out on homework assignments and this has caused stress on me and has caused me to have high blood pressure As I writing this email, I am on hold with customer service and been on the phone for minutes so farI am stressed and canno
Their laptop line is worthless as well as the service contracts they sellI am having issues with their Premium Support TeamAll calls are routed to Hyperbad with a series of call centers that have no access to any real information when a repair status is neededThere is not communication between American service depot and their call centers dealing with customersAvoid Dell laptops and service plans at all cost
Hello Sir/Madam,
I am writing this complain because I am tired with followupsI have have an Alienware laptop for which I have called many many times for support but every time my got wasted and at the end nothing happenI am struggling with the issue from last two years and there is no proper resolution I got
I am Suffering with many critical health problems and don't have enough energy to talk and call again n againThis is the only computer I have to send and receive emailsThese days I am totally dependent on my friend's computer from last monthsBut now he is going to be transferred to other location
Few weeks back I sent my laptop for repair to dell but when I got the laptop I was totally surprise with its conditionThe laptop was damaged and not working at allNow due to my health condition I cannot go out frequently and totally depend on my this computer which is totally out of shape
Please help me to resolve this issue, as I have told dell many times th
I bought e dell monitor Umonitor on may the monitor wasnt working properlyi called tech support on june 3,after two hours of troubleshooting,the technician agreed that the monitor has to be replaced.after verifying the receipt,the technician told me iwas entitled to a new monitor (model U 2415), since it was within days of purchaseI was given a service request number ***and a dispatch number of ***after not receiving the monitor ,I inquired as to what was the delay,and the technician said that the dispatch number did not produce a tracking numberthe technician then gave me a new dispatch number which was ***., and told me I would receive the monitor with overnight shippingits been almost two weeks,and almost emails to support,I still have not rteceived anything
I purchased laptop computers and some accessories in The first unit was defective and sent back for a replacement Somehow the added an additional $ to my accountTheir service staff have problems understanding the English language and are also very hard to understandI spent 1/hours ont the phone and transferred to every deptwasn't able to get an answer Just recently I was told that they did make a mistake but I didn't dispute it in time so they can't make an adjustmentI told them I was going to file a complaint with you and then the A.GOffice
I called the dell customer care about my warranty expiration and I was sold premium warranty with the accidental damage Warranty was sold on the phone and representative told me that premium warranty cover entire with all laptop hardware issues and software issuesIf I purchase the additional accidental damage it would cover the laptop with water spill or laptop break due to the accidental fall After couple of months I have issues with laptop I called the customer care about my touch pad not working and customer care ran the software check and identified there is also issue with the battery and informed that I should pay for the batteryI informed them that When the customer carer sold the premium warranty he mentioned it would cover the everything including the batteryNow they denied the replacing battery After That I asked about the touchpad and they denied covering touch pad replacement and they said it is due wear and tear and they would not repair the touch pad alsoI u
I bought a laptop from dell a year and a half agoit was six months old when it broke downi sent it in and they basically had to rebuild itit worked fine until last week (jan th) I called them and talked to them about fixing it again and they told me it was out of warranty and I would have to payi was told when they fixed it the first time that the parts they replaced would be replaced if they failedi have spoken to them so many times they now refuse to talk to memy complaint is I think I bought a lemon and they won't acknowledge thatthey said they couldn't guarantee how long one of their computers would or could lastit will cost me dollars to fix a laptopfor that price I could get an apple computeri am on a fixed income and I think they should be made to fix this problem thank you
Purchased a desktop and notebook Desktop was missing the proper cable for the monitor Then the mouse stopped working First notebook was lost by FedEx Second notebook arrived not working properly Dell said that they were sending a third notebook asap It has been three weeks, still no notebook This used to be a great company with fantastic customer service No longer Save yourself aggravation and buy somewhere else
I ordered a printer from Dell When I received it, a scanner error appeared immediately upon setting it up I called Dell and they stated that they would replace the item and pick up the defective unit within 3-days It is now days later and there has been no progress on the replacement or pickup of the old unit I contacted them via e-mail on 7/to cancel the replacement order as I am in desperate need of a printer The original order was placed on 6/29/2017, so I have been without a printer for almost one month now They have not picked up the old unit and have not shipped out the new unit as of this morning (7/21)
I do wish that I could leave stars , horrible horrible service!
I purchased a 15" Dell inspiron 2-in-in October, In July 2018, an issue developed that were SSD drive made noiseI called Dell technical support and one rep, tried to help on line to fix but without success! finally he wanted me ship the computer to repair I shipped the laptop by using the label who provided the FedEx drop station : I did even ask the store manager to double sealed the package .that was July 31, I also tracked the package and noticed it was delivered and acknowledged received on August 3,
Because I didn't hear anything from Dell end; so I called Dell one week later ; August 7, Surprise to me: the other end told me they haven't received my computer yet at the repair center; but was told they will look into and update me soonanother week lapsed no update no nothing from Dell ; I called back and they repeat : will update me very soon; at this time I start to worried something must wrong : On around August , that would be 3week later after Dell acknowledged receiveSomeone over the phone told me It seems my computer was missing; then this issue has handled by Dell so call case manager to investigate the incident another week past; I was told they can't find the computer and willing to offer a replacement (refurbished system; with the warranty carry on the original one - warranty expired in October- but at that time it's September)
I am tired to deal with this so I accept the offer(refurbished replacement) only upon one condition with one year extension warranty; Due to they refused to disclose manufacture date of the refurbished ; seems to me Dell has no confident on the quality of this product not mentioned the way I feel
At this time ; the advanced resolution group at Dell take over the case;
Make long story short ; the nightmare along with me until now (another investigation circle again ) ; Most ridiculous saying came out from the mouth of The person who handle this case kept saying Dell has received an empty without content but he give me the benefit of the doubt and willing to offer a replacement with carry on warranty of the original one ; I did ask him : why the person who received an empty box (assumed It is) but Dell has do nothing like initiated the investigation right away; I disagree what he said so I went to FedEx and proved the weight of the box definitely not empty: I felt the insult and argue this made him changed his mind to extend month warrantyTo be honest ! This is still unacceptable; I will not willing stop fight until fighting stopI want to continue to fight not only for my integrity but also poor management /customer service; what I am seeking is "fair" Dell has responsibilities for negligence and I deserved compensation as an innocent victim of this incident ; I have no computer to use and wasting so much valuable timeI didn't give up instead of hand writing to Dell's headquarter executive team 'I tried to awake the executive to concern three major factors of running a successful business:
Satisfaction of customer ; Quality control of product as well as well management ; Hopefully the head of execute team will rethinking with executive altitude at business operating standing pointToday; I totally disappointed by the result with changed ; after letters to the head of the executive team ; finally I realize that Dell doesn't care about the reputation and marketing emphasize durability and reliability just nonsense
This incident has made me hesitate and caused me to re-think the brand, which is unfortunate, coming from a loyal customer of years; In conclusion: Good by; Dell
One of the wires on my wifi card came off and won't go back onThe color on my laptop is making everyone look orange and things just seem dark no settings I've tried change itIt seems like it's getting worseI've had color issues with it since I received it which I thought I could tolerateI increased the brightness which lightens the bad color a bit but washes everything else out which is extremely hard on the eyes and makes it hard to use my computer properly
I have been using my old Dell from a few years ago to get online since yesterday and it makes me realize how awful the color is on my newer Dell laptopOn the older one people have colored skin and sites look so much more colorful and vibrant
The plastic on the side of my laptop is coming apart too where the top meets the bottom in the middleIt was that way a little when I got it but it's gotten worseI feel like I spent money on a laptop that's falling apart from your companyI don't abuse it and use it
I sent a complaint back in October about my laptop, I've been through different technicians, each send me on a merry go roundI have been trying to get my laptop fix since JUNE 17, here it months laterTechnician want me to send back to depot, I sent it there times already an my computer came back the same way it leftI didn't send it this time, I have a store on EBay and its been busyThis whole matter has cost me lots of time and moneyI have spent too many hours on the phone with these techs using up minutes I have to pay for, I could not do any school work on computer, had to travel to varies places that consume a lot of gasI spent at one time over hours in one day with one tech Sanjah, he direct me to another tech which he to did not resolve anythingMy patience has ran out, it should not take this long to solve any issueAlso, the techs was the one that cause these multitude of issues on my computerI call back in June for ONE THING, and as soon as they
My laptop makes a beeping noise and shuts down when it gets hot I have been trying to get it repaired but I keep getting the run around I have been working on this for months now and have not gotten any resolution I keep getting call center and been told several things, a technician would be sent out after weeks called back and they said a tech tried to call me times but left no message and have given them numbers/hours for each number I have been told that a tech would call me back in hours....no one calls I haven't used my laptop to its full use because of it shutting down I cannot get resolution and when I call back I am being passed to at least to different people and the one of the biggest issues is the language barrier....they seemed to not understand or are having difficulty with phone and can't hear (frustrated beyond repair) I have a SR#*** -
I have tried to place an order with the offer currently being offered from Dell.com
The offer is buy a laptop and get a free tvI upgraded this to the Xbox 1TB Tom Clancy edition and paid an extra $My order was initially placed on Saturday, May 7, I received no email confirmation and paid via my PayPal accountThe transaction is still pending on my PaypalNo email confirmation nor does this exist in my accountI tried again to pay for this laptop and the xbox upgrade and used my Amex to pay and the transaction did not go through to allow a email confirmationMy amex shows a $verification, but again in my account there seems to be no pending ordersI tried again thinking maybe my bank may be blocking this and I paid for it via my MasterCardThis order finally sent me a email confirmation but again no pending order in my Dell AccountI was able to screen shot the order submission details on the last I called my bank and confirmed they have not declined or h
I would like an explanation as to why I needed to get a new credit card issued On June 22nd I came home to find and attempted delivery notice from FedEx As I had ordered a few things on-line I assumed this was one of them and signed the delivery release slip (FedEx *** *** ***) The next day no delivery So I called FedEx and they stated the shipment had been recalled by the sender (Dell) I thought that was odd as none of my purchases were from Dell So we checked our main CC and found a charge of around $on it from Dell We called our credit card company who asked us to call you and try and straighten it out We called your customer support number and was on hold for over an hour so we eventually hung up
At this point I figured you would realize a mistake was made and reverse the charge Well on 06/I got an e-mail from UPS stating a delivery was coming and again figured it was one of my actual purchases (UPS ***)
I went and looked at the stat
THE DAY I BOUGHT A COMPUTER FROM DELL WAS FULL OF PROMISES THAT HAS YET TO BE FULFILLED
PROMISE #1-I WAS PROMISED A GIFT CARD IN THE AMOUNT OF $I WAITED FOR IT TO ARRIVE AND IT NEVER DIDI CALLED 2/15/17, ONLY TO BE TOLD YOU DON'T GIVE GIFT CARDSFIRST I WAS TOLD I DON KNOW WHAT I'M TALKING ABOUT IN A WORD A LIAR AND THEN I'M DISMISSED LIKE I HAVE NO RECOURSEAFTER ARGUING MY POINT, I WAS THEN OFFERED A COUPONI DID NOT WANT THE COUPON, I WANTED WHAT WAS PROMISED TO ME IN DECEMBER, A GIFT CARDTHE COUPON WAS FORCED UPON ME IN THE AMOUNT OF $ THE COUPON EXPIRED MAY 13, (COUPON #***)I WAS GOING TO USE IT WHEN I NOTICED THE EXPIRATION SO I CALLED 6/16/AFTER GOING ON LINE TO CHAT WITH A REP WHO COULD NOT HELP ME I SPOKE TO SOME PERSON IN INDIA WHO I DON'T WANT TO TALK TO ANYONE OUTSIDE THE US AND I WAS FORCED TO DO SOTHIS PERSON SAID HER NAME WAS *** FORCED HERSELF ON ME AFTER I KEPT SAYING I WANTED TO SPEAK TO A MANAGER
I made orders on Dell for solid state drives:
Order #: *** and ***
Both orders were confirmed and in stock However, Dell has cancelled my order leading me to miss the deadline to deliver my computer to my customers I want Dell to deliver my order especially both of these orders had been confirmed
My son, who is away at school, updated the bios on his under warranty Dell laptop He then had a very specific problem that has been reported by other owners and has been acknowledged by Dell as a known problem:
***
Because his laptop was under warranty and he needed it for college, he returned it to Dell for repair Dell is refused to honor their warranty, stating that the problem was caused by water damage My son denied causing any water damage to the laptop, but ended up paying to get his laptop back because he desperately needed it for college
This was unfair for the following reasons:
The laptop was never exposed to water after purchase
The pictures provided by Dell show minor stains on non-electronics parts that would not have caused this problem
The problem is a very specific problem that exactly matches the problem this laptop
I bought a dell xps all in one computer may of from best buy began having problems with this computer by august my computer finally crashed January each time I called dell for warranty repair for this computer the customer service reps would only try to sell me software after spending countless hours of my time on the phone a service technician was sent to my home to repair this computer, dell did not send the parts to repair the computer and wanted me to mail them my computer for them to look atdell was not cooperative with their technician and he finally put me on the phone with them, to no avail, I asked to speak to a supervisor, and was told that the supervisor was too busy to talk to meDell has the worst customer service and warranty commitment of any company I have ever experienced, (I am years old) I would not recommend nor ever do business with dell again !!!
As an employee of Leidos, IncI took advantage of the agreement our company has with Dell ("the Member Purchase Program") to purchase brand new laptops for my wife and myself Both laptops were configured exactly the same and as part of that configuration I opted to purchase and have (or so I though) Microsoft Office PROFESSIONAL installed on both laptops since we use Outlook for personal email along with the other products in the suite However, upon delivery I discovered that the laptops only had Microsoft Office Home and Student installed The boxes that the computers arrived in had no details about this fact nor any instructions on how to upgrade the lesser version of the Microsoft Office suite to the actual version I had paid for If I were not a tech savvy person (I am a SW Development Mgr with Leidos) I would assume that what was installed was what I paid for and be none the wiser that I in fact had actually been ripped off What really makes me angry is that the
I purchased my phone in December The computer immediately started giving me issuesI've been dealing with Dell Customer Aervice since I purchased the computer There has been technicians who came to replace the mother board and the operational system 2-times After those repairs, the computer still had issuesIssues meaning it would not even turn onI,be spent about 40-hours of my time calling DellI've been hung up on, disconnected and it's been a nightmare dealin with themAbout a month ago, the computer was shipped to their repair center in TexasIt came backWe probably used it times and today, again does not turn onDell has been stringing me along until the warranty expires which is due for next monthMy kids have missed out on homework assignments and this has caused stress on me and has caused me to have high blood pressure As I writing this email, I am on hold with customer service and been on the phone for minutes so farI am stressed and canno
Their laptop line is worthless as well as the service contracts they sellI am having issues with their Premium Support TeamAll calls are routed to Hyperbad with a series of call centers that have no access to any real information when a repair status is neededThere is not communication between American service depot and their call centers dealing with customersAvoid Dell laptops and service plans at all cost
Hello Sir/Madam,
I am writing this complain because I am tired with followupsI have have an Alienware laptop for which I have called many many times for support but every time my got wasted and at the end nothing happenI am struggling with the issue from last two years and there is no proper resolution I got
I am Suffering with many critical health problems and don't have enough energy to talk and call again n againThis is the only computer I have to send and receive emailsThese days I am totally dependent on my friend's computer from last monthsBut now he is going to be transferred to other location
Few weeks back I sent my laptop for repair to dell but when I got the laptop I was totally surprise with its conditionThe laptop was damaged and not working at allNow due to my health condition I cannot go out frequently and totally depend on my this computer which is totally out of shape
Please help me to resolve this issue, as I have told dell many times th
I bought e dell monitor Umonitor on may the monitor wasnt working properlyi called tech support on june 3,after two hours of troubleshooting,the technician agreed that the monitor has to be replaced.after verifying the receipt,the technician told me iwas entitled to a new monitor (model U 2415), since it was within days of purchaseI was given a service request number ***and a dispatch number of ***after not receiving the monitor ,I inquired as to what was the delay,and the technician said that the dispatch number did not produce a tracking numberthe technician then gave me a new dispatch number which was ***., and told me I would receive the monitor with overnight shippingits been almost two weeks,and almost emails to support,I still have not rteceived anything
I purchased laptop computers and some accessories in The first unit was defective and sent back for a replacement Somehow the added an additional $ to my accountTheir service staff have problems understanding the English language and are also very hard to understandI spent 1/hours ont the phone and transferred to every deptwasn't able to get an answer Just recently I was told that they did make a mistake but I didn't dispute it in time so they can't make an adjustmentI told them I was going to file a complaint with you and then the A.GOffice
I called the dell customer care about my warranty expiration and I was sold premium warranty with the accidental damage Warranty was sold on the phone and representative told me that premium warranty cover entire with all laptop hardware issues and software issuesIf I purchase the additional accidental damage it would cover the laptop with water spill or laptop break due to the accidental fall After couple of months I have issues with laptop I called the customer care about my touch pad not working and customer care ran the software check and identified there is also issue with the battery and informed that I should pay for the batteryI informed them that When the customer carer sold the premium warranty he mentioned it would cover the everything including the batteryNow they denied the replacing battery After That I asked about the touchpad and they denied covering touch pad replacement and they said it is due wear and tear and they would not repair the touch pad alsoI u
I bought a laptop from dell a year and a half agoit was six months old when it broke downi sent it in and they basically had to rebuild itit worked fine until last week (jan th) I called them and talked to them about fixing it again and they told me it was out of warranty and I would have to payi was told when they fixed it the first time that the parts they replaced would be replaced if they failedi have spoken to them so many times they now refuse to talk to memy complaint is I think I bought a lemon and they won't acknowledge thatthey said they couldn't guarantee how long one of their computers would or could lastit will cost me dollars to fix a laptopfor that price I could get an apple computeri am on a fixed income and I think they should be made to fix this problem thank you
Purchased a desktop and notebook Desktop was missing the proper cable for the monitor Then the mouse stopped working First notebook was lost by FedEx Second notebook arrived not working properly Dell said that they were sending a third notebook asap It has been three weeks, still no notebook This used to be a great company with fantastic customer service No longer Save yourself aggravation and buy somewhere else
I ordered a printer from Dell When I received it, a scanner error appeared immediately upon setting it up I called Dell and they stated that they would replace the item and pick up the defective unit within 3-days It is now days later and there has been no progress on the replacement or pickup of the old unit I contacted them via e-mail on 7/to cancel the replacement order as I am in desperate need of a printer The original order was placed on 6/29/2017, so I have been without a printer for almost one month now They have not picked up the old unit and have not shipped out the new unit as of this morning (7/21)