I purchased a Dell inspiron laptop around September to use for college purposesA month later I started having issues with my laptop randomly turning off, so I call Dell Help supportThe tech ran all of his tools and said everything was good to goWell after another month or so the problem returned and I call Dell again, same deal, the tech ran his tools and said everything looked good but went ahead and created a ticket to have the laptop sent to the depot if the problem returnedThe laptop continued to randomly shut off and being my college exams are proctured through a webcam on my computer you can see where I have a problemSo off to depot it goesThey may have fixed the shutdown issue but upon return my screen was shattered and I am still without a laptopNow they want me to send my laptop backLooks like my studies will continue to suffer thanks to Dell
I placed an order on dell.com for a wireless mouse and laptop sleeve on 10/7/using a gift certificate I earned from buying a Dell laptopAfter weeks, the items still had not arrivedI called Dell, and after holding for almost min I was told that my order was still processing, and they had no idea when I would receive itI asked if someone could look into it and get back to me with a delivery date within a couple daysThey sent me an email a few days later saying they were still looking into itIt has been over a month since I placed the orderThe estimated delivery was supposed to be 5-business days
The primary nature of my complaint is twofold, the first being "billing or collection issues" which I selected above followed by "customer service issues." Simply put, the billing was at first incorrect followed by poor customer service, which worsened the issue
*Of note-this was an online transaction and did not take place at a physical location
On April 15, I attempted to order a Dell XPS Laptop (order #***) at a cost of $Unfortunately, my bank blocked the transaction very soon after the order was placed because, it exceeded the non-pin based online transaction limit placed on my card by the bank for security reasonsOnce I was made aware of this I immediately took actionFirst I called my bank to have the limit temporarily increased, and second I called Dell's customer support in order to have the transaction re-processedAfter a lengthy wait on hold I was connected with a Dell Customer Support Associate by the name of *** *** (***_***@Dell.com) an
During a Dell service repair, Dell acknowledged ordering and installing a cheaper low-resolution screen for my laptop despite the fact that Dell's own records show that my laptop was equipped with a full HD (1920x1080) touchscreen (Dell P/N YDFDN - ASSEMBLY, LIQUID CRYSTAL DISPLAY, 13.3FHD, TSP, WTK, SECONDARY) After initially denying this in several emails and phone calls, Dell eventually acknowledged this fact in an email correspondence
Because the problem was discovered after the warranty had expired, Dell initially refused to correct their mistake, but eventually Dell offered a "50% refund on the total amount paid" in an email reply However, when I requested a quote,DELL REFUSED TO HONOR EVEN THIS AGREEMNT Also, in their emails they said that I had "failed to respond to their offer of 50%" when in fact I was ***never*** given a quote for this, despite requesting it several times Instead I was given a quote for ~31% off Further evidence of Dell's lack of good will is
I purchased a Dell XPS in April of for my daughter's birthday Since I was ordering direct from Dell, and adding some RAM and storage to the computer, I ordered early to allow sufficient time for delivery After delivery, since this was a birthday present, it stayed in the box until time to open the gift, which was this past Friday, 6/2/(the first time the computer was taken out of the packaging) The computer was stored at my climate controlled office under lock and key during the time between delivery and opening Dell has a day return policy from the time of order I understand this policy However, this was a birthday gift and as the owner of a business myself, good customer service sometimes calls for exceptions to be made This is one of those cases When the computer was turned on, it would not boot up After 2+ hours on the phone with Dell tech support, they could not fix the problem Either the OS was corrupted, or had never been installed I then requ
Hello, I am writing this complaint regarding Dell's lack of quality services for parts repair that rendered my desktop computer useless because the technician was sloppy and didn't provide top quality, who also dropped my enclosure on the hardwood floor which has some scuffs on the caseThe technician appeared to be incompetent and very newI was told by the chat support that all their technician are professionals which I have to decline that statementThe technician did one thing right, by attaching an ESD strap around his wrist but everything else was rather a nightmareI have been in the computer business over 18+ yrs, I have produced more than 200K motherboards and other parts replacement without failureAfter hours and hours trying to get the computer to be turned on which never didIt appeared that the technician has shot the motherboard or something was short circuited in the electronic partsMy computer was turned on when Dell technician came and saw my computer onI wa
On May 17th, I ordered Inspiron Ilaptop, Skullcandy headphones and 8GB of laptop memoryI received the headphones and memory around the 20thThe laptop was shipped on the 20thOn the 24th Fed Ex delivered the laptop to the wrong address and they were unable to recover itI sent the Fed Ex case number to Dell customer service on the 26th and they stated it a replacement would be sent out next day airAlso on May 26th, Dell billing department stated my Dell Preferred Account would be pushed back to July for my first payment
I received and email on the 27th that Dell has processed a replacement and I will be notified when it will be shipped outI requested an order number so I can track the item and I received another email on June 1st stating that an order number has not been generated even thought the replacement has been processedThey will send me an email when it is shipped
I received my first bill for my order and payment due date was June 19thI contacte
I have multiple issues with my recent purchase of my dell laptopTo start the email I supplied to my dell account is *** and some ticket numbers are: *** *** *** Order number: ***I had gift cards and had to make them into one for your policy so I called on January 18, to validate my cards which took roughly minutesIt says it should take max business days so when those days past and nothing happened I called customer support againThen I finally get an email back on the 24th saying I needed to submit more information even though I already submitted itSo then I call again and then I was told I would have to do the whole process again so then I spent another minutes doing the whole process againThen finally the card transferred and I made the purchaseThen something went wrong apparently and then I had to call AGAINThe woman said she needed to reprocess my payment again and so sh
Dell Customer 'Service' gives me a whole new definition of how TERRIBLE a customer service SYSTEM could possibly be!
They keeps giving completely WRONG information and kicking me around different departments like a ball
Customer service told me the first order which placed incorrectly 'Will be canceled, I won't be charged' Then I placed 2nd orderBut days later, the 1st order was not canceled, and I was chargedSecond order was placed, item was shipped, But according to the shipping tracking number, this package appeared at completely two COUNTRIES at exactly same timedays later, this item is still there! and never moved, I called DELL over times to ask where is my itemfirst, they told me it's deliveredThey won't even check the Tracking number they provided but just simply tell me it's delivered and asked me to check with neighborsI called the carrier, they said this item were not even inside United States beforeI want a refund, they said, until Dell receives this item returned from customer, they won't process the refundWhat if I never even receive it?!
Finally after days this package was shipped (was over night) they admit it was lost and told me 3-business days, I will get my money backweek later, another one told me need to wait 5-business days
Complain about their phone system, after minutes of talking to a machine and inputting some purchase ID and OrderID, they told me the department I was trying to reaching is closedOnline live chat, every single time they were trying to provide some information, there is always something completely WRONGI promise me, I'll never purchase any DELL products in next years, and see if it can still exist after years
I contacted Dell because I needed a replacement for my ac adaptor, Staples did not have any in stock and told me not to get anything above a 45wSo after chatting with the Dell service, she told me to get a 65w adaptorI explained what was told me and she assured me, and yes I have the chats saved, that it would be fine
I am now dependent on the adaptor and if I unplug it, now it shuts downI contacted Dell support last night, the representative told me that for my laptop it can not have anything above a 45wShe went back to check the previous messages from the person before and stated she saw where she said thatShe gave me a number to call to get the adaptor exchanged and the battery replacedI tried to call the number last night and after explaining times, they say they have to transfer me and hang up
I again tried the number this morning, the 2nd time I called, I explained I just want a manager, because I am clearly being hung up on
The manager, *** said f
I returned a Dell tablet in late March The product was recieved by Dell on April 5, As of June 1, 2016, my credit card has yet to be credited with the return
I placed an order with Dell computers on August for a laptop and they had a promotion for a free tv which I took advantage of I chose to get a bigger tv for an extra dollars I received the TV first on September On September I received a call for a customer service agent that stated that the generation lap top that I ordered was not available anymoreNow mind you this is weeks after my original order I agreed to the new generation as long as everything would be the same and the promotional deal would still apply I was told that everything would be the same on the lap top and that my promotional deal would still apply I did not receive my lap top until September after placing the original order August I received a call from a customer service agent on September asking if I like my computer and I again asked about the promotional deal and was told that yes it would still apply Now I check my billing statement and I see that I am being charged for
The complaint is in regards with my Dell Inspiron Series (Service Tag number - ***) which I had bought in the last week of December from Best BuyI have maintained the laptop in perfect physical condition till now, and it looks brand new
Around May 10th 2017, my laptop suddenly stopped working and I called up Dell Support to understand the issueThey asked me to open up my laptop and run a simple diagnosticAfter doing this, they figured that I should send my laptop to the service center, as they felt that the motherboard has crashed and needed to be replacedI sent the laptop to them and they replaced the motherboard as they found that it had indeed crashedI had to face a period of about days of not having my laptop, during which I faced a great hassle in my workThe laptop was sent back and it worked fine after the repair
On the morning of July 23rd 2017, my laptop did not start up and there was no response on it, much like what had happened two month
On April of this year, I purchased a replacement power supply unit from Dell online
The item description was completely inaccurate, and not only was it not compatible with my system, it wasn't compatible with any of the computer systems they advertised it was for
Due to being in Canada and the logistics of receiving, and then returning the item meant that it was not received back into their possession until July (UPS tracking #***)
Since that time Dell has outright refused to issue a refund for the purchase, and has not responded to a single email inquiry about it
I sent a new laptop with a faulty memory card to Dell for repair, because it was supposed to be covered by the warranty They received it on 2/22/ When I checked the status on 2/23/18, I saw that the work had a billable hold on it with note that out of warranty work needed to be done and needed my authorization No one had attempted to call me, so I called the number noted I was first told that the billable hold was because of a liquid spill on the key board and some kind of missing hardware, then I was told that the billable hold had actually already been removed and the repair work already started Also told that the computer would be sent back to me by the following week and that I would be emailed with updates The next week on 2/25/I asked for an update, because the only email I'd received said that they hoped I was satisfied with the successful fix of the issue, with no status update and no tracking number I received on email back on 2/26/saying that it was stil
Ordered new computer with office proCould not get the software to workSpent hours upon hours trying to work this out with DellEnded up purchasing the software and requested a refund
Was told that it would be possible that the warranty on the service plan may be expired and my not receive refund for the software they could not get running on the computer purchasedweeks of the run around game with no answers to fix the issueSeveral attempts made on my endSeveral hours of lost business hours and man power trying to resolve the issue
On Feb 2017, I reached out to Dell (*** *** ***) who is the inside sales rep for a Warranty extensionWe received a quote On 2/2017, I renewed the quote in the amount of *** *** called my wife and told me that he sees that it was ordered onlineI see that it came out of my bank accountThen *** gave me a quote for my wife’s system in which came out of my account on 2/
Each time I try to place a warranty Dell immediately refuses the warranty suggesting the item is not under warranty I have to prove each time that both systems are under warrantyI am tired of this and I want a refund in both warranties and
I have attachments to support claim
In April of 2015, I bought an XPS from Dell for around $2,This included a 4k display (which was the reason for the first contact with them), a solid state drive (, and the premium warrantyMy problem started December 14, 2015, when I sent my laptop back to be repairedAfter five days or so, I got an email stating that the technicians couldn't fix my laptop and were going to do a System Exchange if I consentedNow, the technician didn't talk about how the system exchange was going to be a "certified" refurbished laptop, but I will admit this was stated in other documentsI consented and was shipped a "certified" refurbished computerNow, this computer has had more problems than anything I have ever dealt with beforeHonestly, it makes me wish that I had never returned my original computerAnyways over the two months, I have contacted/or been contacted by Dell over times according to their websiteI have sent my computer to Dell's depot to be repaired twice, had a tech
Purchased Dell TBdock from 3rd party on Amazon, used with Dell laptop under full warranty Spent months with Tech Support to resolve issue No fix has been found, this is a known issue with this dock (TB15) Dell has removed it from sale, a replacement model (TB16) is planned for January-February I was told by Tech Support in an email that regardless of where I purchased it, Dell would refund/exchange it to make sure I have a working model I just spent two hours on the phone, talked to different people including supervisors in various departments, no one is able to do what I was promised in the email I was told there was no higher manager to speak to, and that what I want is not possible
I have ordered and paid for a new Dell Xps sanyo li-ion laptop battery, they sent me a year old battery which was dead on arrivalAfter contacting Dell support and waiting weeks foor the replacement battery, they sent a battery that was two years and two months old it was also Dead on ArrivalI'm trying to go to school full time and work full time, I don't have time to get screwed around by dell again and again, like the issues I had with dell streak tabletsI need a new (made within days) battery or a full refund
I purchased a Dell inspiron laptop around September to use for college purposesA month later I started having issues with my laptop randomly turning off, so I call Dell Help supportThe tech ran all of his tools and said everything was good to goWell after another month or so the problem returned and I call Dell again, same deal, the tech ran his tools and said everything looked good but went ahead and created a ticket to have the laptop sent to the depot if the problem returnedThe laptop continued to randomly shut off and being my college exams are proctured through a webcam on my computer you can see where I have a problemSo off to depot it goesThey may have fixed the shutdown issue but upon return my screen was shattered and I am still without a laptopNow they want me to send my laptop backLooks like my studies will continue to suffer thanks to Dell
I placed an order on dell.com for a wireless mouse and laptop sleeve on 10/7/using a gift certificate I earned from buying a Dell laptopAfter weeks, the items still had not arrivedI called Dell, and after holding for almost min I was told that my order was still processing, and they had no idea when I would receive itI asked if someone could look into it and get back to me with a delivery date within a couple daysThey sent me an email a few days later saying they were still looking into itIt has been over a month since I placed the orderThe estimated delivery was supposed to be 5-business days
The primary nature of my complaint is twofold, the first being "billing or collection issues" which I selected above followed by "customer service issues." Simply put, the billing was at first incorrect followed by poor customer service, which worsened the issue
*Of note-this was an online transaction and did not take place at a physical location
On April 15, I attempted to order a Dell XPS Laptop (order #***) at a cost of $Unfortunately, my bank blocked the transaction very soon after the order was placed because, it exceeded the non-pin based online transaction limit placed on my card by the bank for security reasonsOnce I was made aware of this I immediately took actionFirst I called my bank to have the limit temporarily increased, and second I called Dell's customer support in order to have the transaction re-processedAfter a lengthy wait on hold I was connected with a Dell Customer Support Associate by the name of *** *** (***_***@Dell.com) an
During a Dell service repair, Dell acknowledged ordering and installing a cheaper low-resolution screen for my laptop despite the fact that Dell's own records show that my laptop was equipped with a full HD (1920x1080) touchscreen (Dell P/N YDFDN - ASSEMBLY, LIQUID CRYSTAL DISPLAY, 13.3FHD, TSP, WTK, SECONDARY) After initially denying this in several emails and phone calls, Dell eventually acknowledged this fact in an email correspondence
Because the problem was discovered after the warranty had expired, Dell initially refused to correct their mistake, but eventually Dell offered a "50% refund on the total amount paid" in an email reply However, when I requested a quote,DELL REFUSED TO HONOR EVEN THIS AGREEMNT Also, in their emails they said that I had "failed to respond to their offer of 50%" when in fact I was ***never*** given a quote for this, despite requesting it several times Instead I was given a quote for ~31% off Further evidence of Dell's lack of good will is
I purchased a Dell XPS in April of for my daughter's birthday Since I was ordering direct from Dell, and adding some RAM and storage to the computer, I ordered early to allow sufficient time for delivery After delivery, since this was a birthday present, it stayed in the box until time to open the gift, which was this past Friday, 6/2/(the first time the computer was taken out of the packaging) The computer was stored at my climate controlled office under lock and key during the time between delivery and opening Dell has a day return policy from the time of order I understand this policy However, this was a birthday gift and as the owner of a business myself, good customer service sometimes calls for exceptions to be made This is one of those cases When the computer was turned on, it would not boot up After 2+ hours on the phone with Dell tech support, they could not fix the problem Either the OS was corrupted, or had never been installed I then requ
Hello, I am writing this complaint regarding Dell's lack of quality services for parts repair that rendered my desktop computer useless because the technician was sloppy and didn't provide top quality, who also dropped my enclosure on the hardwood floor which has some scuffs on the caseThe technician appeared to be incompetent and very newI was told by the chat support that all their technician are professionals which I have to decline that statementThe technician did one thing right, by attaching an ESD strap around his wrist but everything else was rather a nightmareI have been in the computer business over 18+ yrs, I have produced more than 200K motherboards and other parts replacement without failureAfter hours and hours trying to get the computer to be turned on which never didIt appeared that the technician has shot the motherboard or something was short circuited in the electronic partsMy computer was turned on when Dell technician came and saw my computer onI wa
On May 17th, I ordered Inspiron Ilaptop, Skullcandy headphones and 8GB of laptop memoryI received the headphones and memory around the 20thThe laptop was shipped on the 20thOn the 24th Fed Ex delivered the laptop to the wrong address and they were unable to recover itI sent the Fed Ex case number to Dell customer service on the 26th and they stated it a replacement would be sent out next day airAlso on May 26th, Dell billing department stated my Dell Preferred Account would be pushed back to July for my first payment
I received and email on the 27th that Dell has processed a replacement and I will be notified when it will be shipped outI requested an order number so I can track the item and I received another email on June 1st stating that an order number has not been generated even thought the replacement has been processedThey will send me an email when it is shipped
I received my first bill for my order and payment due date was June 19thI contacte
I have multiple issues with my recent purchase of my dell laptopTo start the email I supplied to my dell account is *** and some ticket numbers are: *** *** *** Order number: ***I had gift cards and had to make them into one for your policy so I called on January 18, to validate my cards which took roughly minutesIt says it should take max business days so when those days past and nothing happened I called customer support againThen I finally get an email back on the 24th saying I needed to submit more information even though I already submitted itSo then I call again and then I was told I would have to do the whole process again so then I spent another minutes doing the whole process againThen finally the card transferred and I made the purchaseThen something went wrong apparently and then I had to call AGAINThe woman said she needed to reprocess my payment again and so sh
Dell Customer 'Service' gives me a whole new definition of how TERRIBLE a customer service SYSTEM could possibly be!
They keeps giving completely WRONG information and kicking me around different departments like a ball
Customer service told me the first order which placed incorrectly 'Will be canceled, I won't be charged' Then I placed 2nd orderBut days later, the 1st order was not canceled, and I was chargedSecond order was placed, item was shipped, But according to the shipping tracking number, this package appeared at completely two COUNTRIES at exactly same timedays later, this item is still there! and never moved, I called DELL over times to ask where is my itemfirst, they told me it's deliveredThey won't even check the Tracking number they provided but just simply tell me it's delivered and asked me to check with neighborsI called the carrier, they said this item were not even inside United States beforeI want a refund, they said, until Dell receives this item returned from customer, they won't process the refundWhat if I never even receive it?!
Finally after days this package was shipped (was over night) they admit it was lost and told me 3-business days, I will get my money backweek later, another one told me need to wait 5-business days
Complain about their phone system, after minutes of talking to a machine and inputting some purchase ID and OrderID, they told me the department I was trying to reaching is closedOnline live chat, every single time they were trying to provide some information, there is always something completely WRONGI promise me, I'll never purchase any DELL products in next years, and see if it can still exist after years
I contacted Dell because I needed a replacement for my ac adaptor, Staples did not have any in stock and told me not to get anything above a 45wSo after chatting with the Dell service, she told me to get a 65w adaptorI explained what was told me and she assured me, and yes I have the chats saved, that it would be fine
I am now dependent on the adaptor and if I unplug it, now it shuts downI contacted Dell support last night, the representative told me that for my laptop it can not have anything above a 45wShe went back to check the previous messages from the person before and stated she saw where she said thatShe gave me a number to call to get the adaptor exchanged and the battery replacedI tried to call the number last night and after explaining times, they say they have to transfer me and hang up
I again tried the number this morning, the 2nd time I called, I explained I just want a manager, because I am clearly being hung up on
The manager, *** said f
I returned a Dell tablet in late March The product was recieved by Dell on April 5, As of June 1, 2016, my credit card has yet to be credited with the return
I placed an order with Dell computers on August for a laptop and they had a promotion for a free tv which I took advantage of I chose to get a bigger tv for an extra dollars I received the TV first on September On September I received a call for a customer service agent that stated that the generation lap top that I ordered was not available anymoreNow mind you this is weeks after my original order I agreed to the new generation as long as everything would be the same and the promotional deal would still apply I was told that everything would be the same on the lap top and that my promotional deal would still apply I did not receive my lap top until September after placing the original order August I received a call from a customer service agent on September asking if I like my computer and I again asked about the promotional deal and was told that yes it would still apply Now I check my billing statement and I see that I am being charged for
The complaint is in regards with my Dell Inspiron Series (Service Tag number - ***) which I had bought in the last week of December from Best BuyI have maintained the laptop in perfect physical condition till now, and it looks brand new
Around May 10th 2017, my laptop suddenly stopped working and I called up Dell Support to understand the issueThey asked me to open up my laptop and run a simple diagnosticAfter doing this, they figured that I should send my laptop to the service center, as they felt that the motherboard has crashed and needed to be replacedI sent the laptop to them and they replaced the motherboard as they found that it had indeed crashedI had to face a period of about days of not having my laptop, during which I faced a great hassle in my workThe laptop was sent back and it worked fine after the repair
On the morning of July 23rd 2017, my laptop did not start up and there was no response on it, much like what had happened two month
On April of this year, I purchased a replacement power supply unit from Dell online
The item description was completely inaccurate, and not only was it not compatible with my system, it wasn't compatible with any of the computer systems they advertised it was for
Due to being in Canada and the logistics of receiving, and then returning the item meant that it was not received back into their possession until July (UPS tracking #***)
Since that time Dell has outright refused to issue a refund for the purchase, and has not responded to a single email inquiry about it
I sent a new laptop with a faulty memory card to Dell for repair, because it was supposed to be covered by the warranty They received it on 2/22/ When I checked the status on 2/23/18, I saw that the work had a billable hold on it with note that out of warranty work needed to be done and needed my authorization No one had attempted to call me, so I called the number noted I was first told that the billable hold was because of a liquid spill on the key board and some kind of missing hardware, then I was told that the billable hold had actually already been removed and the repair work already started Also told that the computer would be sent back to me by the following week and that I would be emailed with updates The next week on 2/25/I asked for an update, because the only email I'd received said that they hoped I was satisfied with the successful fix of the issue, with no status update and no tracking number I received on email back on 2/26/saying that it was stil
Ordered new computer with office proCould not get the software to workSpent hours upon hours trying to work this out with DellEnded up purchasing the software and requested a refund
Was told that it would be possible that the warranty on the service plan may be expired and my not receive refund for the software they could not get running on the computer purchasedweeks of the run around game with no answers to fix the issueSeveral attempts made on my endSeveral hours of lost business hours and man power trying to resolve the issue
On Feb 2017, I reached out to Dell (*** *** ***) who is the inside sales rep for a Warranty extensionWe received a quote On 2/2017, I renewed the quote in the amount of *** *** called my wife and told me that he sees that it was ordered onlineI see that it came out of my bank accountThen *** gave me a quote for my wife’s system in which came out of my account on 2/
Each time I try to place a warranty Dell immediately refuses the warranty suggesting the item is not under warranty I have to prove each time that both systems are under warrantyI am tired of this and I want a refund in both warranties and
I have attachments to support claim
In April of 2015, I bought an XPS from Dell for around $2,This included a 4k display (which was the reason for the first contact with them), a solid state drive (, and the premium warrantyMy problem started December 14, 2015, when I sent my laptop back to be repairedAfter five days or so, I got an email stating that the technicians couldn't fix my laptop and were going to do a System Exchange if I consentedNow, the technician didn't talk about how the system exchange was going to be a "certified" refurbished laptop, but I will admit this was stated in other documentsI consented and was shipped a "certified" refurbished computerNow, this computer has had more problems than anything I have ever dealt with beforeHonestly, it makes me wish that I had never returned my original computerAnyways over the two months, I have contacted/or been contacted by Dell over times according to their websiteI have sent my computer to Dell's depot to be repaired twice, had a tech
Purchased Dell TBdock from 3rd party on Amazon, used with Dell laptop under full warranty Spent months with Tech Support to resolve issue No fix has been found, this is a known issue with this dock (TB15) Dell has removed it from sale, a replacement model (TB16) is planned for January-February I was told by Tech Support in an email that regardless of where I purchased it, Dell would refund/exchange it to make sure I have a working model I just spent two hours on the phone, talked to different people including supervisors in various departments, no one is able to do what I was promised in the email I was told there was no higher manager to speak to, and that what I want is not possible
I have ordered and paid for a new Dell Xps sanyo li-ion laptop battery, they sent me a year old battery which was dead on arrivalAfter contacting Dell support and waiting weeks foor the replacement battery, they sent a battery that was two years and two months old it was also Dead on ArrivalI'm trying to go to school full time and work full time, I don't have time to get screwed around by dell again and again, like the issues I had with dell streak tabletsI need a new (made within days) battery or a full refund