I contracted with Dell for in home service Next Business Day Support / Complete Care with Service Tag ***My laptop is now experiencing significant hardware failuresI contacted Dell and requested in home serviceDell is refusing to provide in home service to make repairs
I had an issue with my brand new laptop where I had to send it in for repairsWhen I got it back from the repair it was in worse condition than when I sent it back to dellFirst it took THREE weeks for them to send me a repair box, I had to call every few days to see what was going onWhen I called each time I was told the repair was canceled by a Dell Tech for NO REASONWhen I found that the repair was not done properly I contacted dell to initiate a return, There is no way I can use the computer they sent me because it Blue screens every few minutesI have called repeatedly to get the return processed and a box or shipping label sent to meHowever when I call I get put on hold for HOURS with no resolutionI feel that I'm being scammed I got this laptop on credit with dell and that department keeps calling to harass me for not paying for this broke *** laptopPlease help me get this laptop back to them so I can get my money back! This is by far the WORST customer service
I am a long term user of Dell computers with workstations, desktops, and laptops I would like for them to contact me by email to resolve an issue my daughter is presently having with Dell concerning a computer that she has sent for warranty repair She sent it in for a repair that was supposed to take days and has not received it back after approxweeks She has been in phone contact (her call) after receiving a message that it would be sent back and was instructed to send an online request, which she did, but no response has been forthcoming I am inquiring at Revdex.com because no clear channel of communication appears to exist (or at least I have not been able to find one with my searches) for contacting a person at Dell I am presently abroad, so phone does not work She is a college student who is presently in need of her computer and the policy of providing one timeline that is not followed and not responding to her inquiries is poor business practice
I ordered a computer after talking to a sales person The computer I received was not the computer that the salesman and I agree too, regarding the warrentee
Required purchased a brand new laptop computer in December (Inspiron Service TAG #***) and last week it failed When I ran the diagnostic, it came back that the hard drive had failed I also did purchase Dell Premium Support When the technical support explained that the hard drive had failed, I explained that I didn’t want this computer to be fixed, I wanted it replaced I compared the hard drive of a computer to the motor of a car I wouldn’t want a car with a failed motor nor did I want the this computer On March 17th I spoke to Mamatha He told me he couldn’t authorize that and would have someone from the Escalated Team to call me first thing Monday morning (3/19) between and AM Someone didn’t call me until Monday evening at 7:PM The person was very rude and refused to help me get a new computer and further refused to put a manager on the phone when I requested one He basically hung up on me I called the number back that he called me on and talked to
6/30/Monitor flickeringPC days out of warrantyPaid $Dell shipped return box to meBox recd 7/Fed Ex'ed pc to Dell 7/ Dell recd 7/ 7/Contacted by Dell diagnosis incorrectPaid additional $PC repair on hold re: Dell repair tool
Called Dell 7/12, 7/(2x), 7/(told would rec return shipping info on 7/19)Still on repair hold7/called Dell - told to wait additional 24-hoursSpoke to supervisor who promised to call back next dayWhen asked what I wanted, said either send repaired pc quickly or return unrepaired pc and refund my two payments 7/ Recd call from Dell rep- pc being repaired, should ship either Fri 7/or Mon 7/ Repair tool now shows pc in repair 7/called DellTold pc being repaired and should rec email with shipping info by end of 7/Every contact I'm asked to wait 24-hoursIt is over weeks since Dell has my pc and longer since they have payment with no resolution
I had a $laptop I purchased from Dell, after noticing some minor performance issues I reached out to Dell Support in late June, the technical support representative updated some of my information remotely and uninstalled a few appsEver since then my laptop has been affected and not running properly, including a reduced battery time of almost 40%, in addition to major performance issuesNow my laptop is not running at all and won't power on, when I reach out to dell support they refuse to fix it as it is now out of warranty, and refuse to acknowledge that their representative destroyed my device that I paid for it
I buyed a dell laptop and it came up windows activation required and I called the Best Buy where I purchased the laptop and they tried to help me find the code on the box and the back of the laptop but there was no key code so they told me to call dell when I called dell at least times finally till they picked up and talking to them I got disconnected so didn't have time to call back anymore now I had a chance to call them back they want to charge me money because its after a year but I explained them they could see in the system that they never solved the problem so they told me you right but they will transfer me to supervisor and I was transferred times spending so much time and they still didn't resolve this issue there was very bad customer service there
Hello I currently was a happy Dell customer but for the last year or so been having a problem with a printer that I purchased from them that I paid over dollars for, quite a lot of money, since purchased I had a few issues with itbut mainly the reason I purchased a Dell printer /fax was because I wanted to remain a Dell customer I could have easily bought a cheaper fax/printer but wanted to show some loyalty It seems like that loyalty was misplaced because in addition to purchasing an extended tech support service contract with dell over years which I also paid a lot of money for, they will not honor that now, in the past months I have called to remedy a problem with my fax machine and last time I let the tech support guy go without actually fixing my printer problem because he was not very knowledgeable and also not very motivated to make sure ALL my problems were fixed I then called again this weekend today and tried times , was given the run around and when I asked to
On March 29th, I ordered an Inspiron series laptop for my grandson Order # *** to be sent to himTotal price $including taxThree days later, the price decreased by dollarsI called Dell and spoke to *** who said I would receive the $after the computer was deliveredCase number ***According to the tracking number from Fed Ex, it was to be delivered on April 6thWhen it didn't arriveI called FedEx who said they never received it and to call DellI did, and Dell said it was shippedI spoke to ***, a case specialist and he said I would receive another dollars for my inconvenienceCase # *** and he would try to find out the problem of where the computer was He sent me a confirmation email about the $ He connected me to *** *** ** ***, a resolution specialistShe looked up my case ***She also said I would receive the $for the price guarantee in to business daysShe sent me a confi
In July of we purchase a Dell Venue tablet It worked fron until January when it would no longer boot I contacted your support people and they quickly provided a return for repair on the item under ST BBL The item was returned to us and worked fine until July of when it exhibited the same problem We again contacted support and we returned the item for repair Monday, November 28th the same problem again occurred This time the support department informed me that since the item was no out of warranty we would have to pay for the repair I do not believe that we should have to pay to have it fixed for the third time We have incurred over $in return shipping charges...almost 20% of the purchase price for the item I have, sitting next to me, a Dell desktop computer I purchased in with the original installation of all software on it and it works just fine and I have had several other Dell desktops at work...all great machines
In November 2015, I bought a Dell Venue Android tablet when it went on sale on Cyber Monday that yearIn July 2016, the tablet started to charge slowly, and then not to charge at all when plugged inSince the product was still under warranty (year from date of purchase), I called Dell Technical support, who advised me to send it in for repairsThe original tablet could not be fixed, so they sent a replacement
About days ago,, the replacement tablet started to experience the same problems as the originalI would up spending 4-hours total on the phone (after being cut off twice), routed to several different departments in the company, given contradictory policy information, only to be told that my warranty expired in FebruaryI told them no, the support page for my account clearly shows that the warranty is valid through December 1, I had to take a picture of the second tablet's service tag# to email to Dell so that I could prove that my warranty was still val
I created a warranty claim on my laptop on 9/10/Dell had sent out a technician to replace parts to resolve the issue, which ended up not fixing the issueI then sent the laptop into their repair depot, which did not fix the issueSent it in another time to their repair depot, did not fix the issueAt this point they put in a request to the Exchange Department to change out my computer with a different onI was approved for the exchange on 11/7/At this point, I had already been dealing with their long drawn out warranty process for two months
Over the next few weeks, they kept telling me that I would hear from the Exchange Team in 48-hours, to no availI FINALLY received an email on 11/16/from the Exchange Department, only to hear that I would continue to wait for a configuration that they deem is satisfactoryI finally received an email with a configuration on 11/23/2016, only to find out that they were not upholding their end by offering me a computer tha
I ordered a laptop from DellFedEx said it was delivered and signed for, but I never received itAfter working with FedEx and Dell for a week, I filled a police report for the stolen laptop and filed it with DellAfter more weeks, Dell reordered the laptop and said it would take more weeks, but never informed meAfter a week of waiting for Dell, I checked the site and saw that they ordered the wrong productThey cancelled that orderI have been trying to get my money back for almost monthsEvery time I call Dell I get sent in a circle of transfers literallyI am usually transferred at least timesThey all say that the account is on hold, but cannot UNhold it, so they transfer me to someone who can UNhold the account, but that person knows nothing and I start all over again before they transfer me again No one should go through that cycle of "hi how can I help, oh I can't help, but they can >> hi how can I help, oh I can't help, but they can >> hi how can
I purchased ia laptop computer back in June for my daughterIn April she started experiencing problems with the adapterI contacted Dell to see about getting a replacement plug (Service Request Number ***)I was told that the plug was not covered under the basic warrantyI was told that because my daughter dropped the laptop on the bed she intentionally damaged the plugThe computer is made up of fragile plastic parts that break easilyI told him there was no plastic part of the plug that brokeI said "It's a plug, it's meant to be on the floor, are you telling me that it is made so poorly that if its dropped on the bed/floor it will no longer work" I then asked for a supervisorAfter requesting one several times I finally was transferred to oneI explained this to him as well, and was given the same response about the basic warranty and intentional damageWe went back and forth and finally he asked if I wanted this escalatedI told him yes, and was told to
Laptop has suffered constant technical problems since the day of purchase It will have been in the repair facility times in the past year The laptop is under warranty but Dell is unable to completely fix the issues The issues even persist immediately after being returned from the repair facility The issues make the laptop unable to turn on
I have worked through all technical support to over the phone with them Dell has offered onsite help but not possible due to my working hours They require it to be sent to their facility in texas
I have a Dell Venue Tablet that was shipped to me directly from Dell as of August and I am supposed to have a year factory warranty with this unitthis was sent to me from the highest level of customer care from the corporate level due to my original tablet smoking and catching firethe replacement unit was a different model and has been working fine up until weeks ago in which the battery had stopped charging ,which is similar to the first models issue only less intense and no firethis was a tablet for my mother so when she had called me to tell me the battery wasnt charging I told her to contact dell with the information I had provided her such as replacement order number and service request and she had the unit and service tag with herwhen she called tell she reached several people at the call center who kept transferring her to different departments and giving the run around finally to tell her the unit is out of warranty and that the warranty ran out in ma
On May 23rd 2018, I placed an order for a Dell Gaming Monitor (***) that was on sale for $at the time and included an $eGiftcard for future purchases at Dell's online marketplaceAlmost immediately upon placing the order, a friend made me aware that AAA members can get an additional 10% discount on Dell productsI wrote to customer service, asking if the discount could be applied retroactivelyThe representative responded saying that it wasn't possible but he could cancel the order so that I could reorder with the discountI said that this would be fine on the condition that the promos in place would still be available to me upon reorderingThe representative assured me that my promo was safe and stated that they would cancel the orderAt this point, the monitor hadn't even shipped yetBy the time the cancellation request was actually made by the representative, the order had shipped and been delivered, resulting in the order being picked back up and shipped ba
I spent hours on the phone with tech support explaining that despite previous troubleshooting my computer has not worked correctly since I bought it brand newIt won’t update, and it won’t even run a reset of any kindSometimes the screen is blue or sometimes remains black for periods of timeThe tech support supervisor agreed to repair the computer upon mail inTech support fixed a screen that wasn’t even broken, and shipped it back without even bothering to troubleshooting and repairing the actual problems (slowness, blue/black screens, not updating, won’t perform a manufacturer reset)Customer service stated they were unable to help me when I requested either a new computer to replace it or my money back
I contracted with Dell for in home service Next Business Day Support / Complete Care with Service Tag ***My laptop is now experiencing significant hardware failuresI contacted Dell and requested in home serviceDell is refusing to provide in home service to make repairs
I had an issue with my brand new laptop where I had to send it in for repairsWhen I got it back from the repair it was in worse condition than when I sent it back to dellFirst it took THREE weeks for them to send me a repair box, I had to call every few days to see what was going onWhen I called each time I was told the repair was canceled by a Dell Tech for NO REASONWhen I found that the repair was not done properly I contacted dell to initiate a return, There is no way I can use the computer they sent me because it Blue screens every few minutesI have called repeatedly to get the return processed and a box or shipping label sent to meHowever when I call I get put on hold for HOURS with no resolutionI feel that I'm being scammed I got this laptop on credit with dell and that department keeps calling to harass me for not paying for this broke *** laptopPlease help me get this laptop back to them so I can get my money back! This is by far the WORST customer service
The website advertised 15% off for service members, only to supply a coupon for 10% then to be stone walled by the customer service
I am a long term user of Dell computers with workstations, desktops, and laptops I would like for them to contact me by email to resolve an issue my daughter is presently having with Dell concerning a computer that she has sent for warranty repair She sent it in for a repair that was supposed to take days and has not received it back after approxweeks She has been in phone contact (her call) after receiving a message that it would be sent back and was instructed to send an online request, which she did, but no response has been forthcoming I am inquiring at Revdex.com because no clear channel of communication appears to exist (or at least I have not been able to find one with my searches) for contacting a person at Dell I am presently abroad, so phone does not work She is a college student who is presently in need of her computer and the policy of providing one timeline that is not followed and not responding to her inquiries is poor business practice
I ordered a computer after talking to a sales person The computer I received was not the computer that the salesman and I agree too, regarding the warrentee
Required purchased a brand new laptop computer in December (Inspiron Service TAG #***) and last week it failed When I ran the diagnostic, it came back that the hard drive had failed I also did purchase Dell Premium Support When the technical support explained that the hard drive had failed, I explained that I didn’t want this computer to be fixed, I wanted it replaced I compared the hard drive of a computer to the motor of a car I wouldn’t want a car with a failed motor nor did I want the this computer On March 17th I spoke to Mamatha He told me he couldn’t authorize that and would have someone from the Escalated Team to call me first thing Monday morning (3/19) between and AM Someone didn’t call me until Monday evening at 7:PM The person was very rude and refused to help me get a new computer and further refused to put a manager on the phone when I requested one He basically hung up on me I called the number back that he called me on and talked to
6/30/Monitor flickeringPC days out of warrantyPaid $Dell shipped return box to meBox recd 7/Fed Ex'ed pc to Dell 7/ Dell recd 7/ 7/Contacted by Dell diagnosis incorrectPaid additional $PC repair on hold re: Dell repair tool
Called Dell 7/12, 7/(2x), 7/(told would rec return shipping info on 7/19)Still on repair hold7/called Dell - told to wait additional 24-hoursSpoke to supervisor who promised to call back next dayWhen asked what I wanted, said either send repaired pc quickly or return unrepaired pc and refund my two payments 7/ Recd call from Dell rep- pc being repaired, should ship either Fri 7/or Mon 7/ Repair tool now shows pc in repair 7/called DellTold pc being repaired and should rec email with shipping info by end of 7/Every contact I'm asked to wait 24-hoursIt is over weeks since Dell has my pc and longer since they have payment with no resolution
I had a $laptop I purchased from Dell, after noticing some minor performance issues I reached out to Dell Support in late June, the technical support representative updated some of my information remotely and uninstalled a few appsEver since then my laptop has been affected and not running properly, including a reduced battery time of almost 40%, in addition to major performance issuesNow my laptop is not running at all and won't power on, when I reach out to dell support they refuse to fix it as it is now out of warranty, and refuse to acknowledge that their representative destroyed my device that I paid for it
I buyed a dell laptop and it came up windows activation required and I called the Best Buy where I purchased the laptop and they tried to help me find the code on the box and the back of the laptop but there was no key code so they told me to call dell when I called dell at least times finally till they picked up and talking to them I got disconnected so didn't have time to call back anymore now I had a chance to call them back they want to charge me money because its after a year but I explained them they could see in the system that they never solved the problem so they told me you right but they will transfer me to supervisor and I was transferred times spending so much time and they still didn't resolve this issue there was very bad customer service there
Hello I currently was a happy Dell customer but for the last year or so been having a problem with a printer that I purchased from them that I paid over dollars for, quite a lot of money, since purchased I had a few issues with itbut mainly the reason I purchased a Dell printer /fax was because I wanted to remain a Dell customer I could have easily bought a cheaper fax/printer but wanted to show some loyalty It seems like that loyalty was misplaced because in addition to purchasing an extended tech support service contract with dell over years which I also paid a lot of money for, they will not honor that now, in the past months I have called to remedy a problem with my fax machine and last time I let the tech support guy go without actually fixing my printer problem because he was not very knowledgeable and also not very motivated to make sure ALL my problems were fixed I then called again this weekend today and tried times , was given the run around and when I asked to
On March 29th, I ordered an Inspiron series laptop for my grandson Order # *** to be sent to himTotal price $including taxThree days later, the price decreased by dollarsI called Dell and spoke to *** who said I would receive the $after the computer was deliveredCase number ***According to the tracking number from Fed Ex, it was to be delivered on April 6thWhen it didn't arriveI called FedEx who said they never received it and to call DellI did, and Dell said it was shippedI spoke to ***, a case specialist and he said I would receive another dollars for my inconvenienceCase # *** and he would try to find out the problem of where the computer was He sent me a confirmation email about the $ He connected me to *** *** ** ***, a resolution specialistShe looked up my case ***She also said I would receive the $for the price guarantee in to business daysShe sent me a confi
In July of we purchase a Dell Venue tablet It worked fron until January when it would no longer boot I contacted your support people and they quickly provided a return for repair on the item under ST BBL The item was returned to us and worked fine until July of when it exhibited the same problem We again contacted support and we returned the item for repair Monday, November 28th the same problem again occurred This time the support department informed me that since the item was no out of warranty we would have to pay for the repair I do not believe that we should have to pay to have it fixed for the third time We have incurred over $in return shipping charges...almost 20% of the purchase price for the item I have, sitting next to me, a Dell desktop computer I purchased in with the original installation of all software on it and it works just fine and I have had several other Dell desktops at work...all great machines
In November 2015, I bought a Dell Venue Android tablet when it went on sale on Cyber Monday that yearIn July 2016, the tablet started to charge slowly, and then not to charge at all when plugged inSince the product was still under warranty (year from date of purchase), I called Dell Technical support, who advised me to send it in for repairsThe original tablet could not be fixed, so they sent a replacement
About days ago,, the replacement tablet started to experience the same problems as the originalI would up spending 4-hours total on the phone (after being cut off twice), routed to several different departments in the company, given contradictory policy information, only to be told that my warranty expired in FebruaryI told them no, the support page for my account clearly shows that the warranty is valid through December 1, I had to take a picture of the second tablet's service tag# to email to Dell so that I could prove that my warranty was still val
I created a warranty claim on my laptop on 9/10/Dell had sent out a technician to replace parts to resolve the issue, which ended up not fixing the issueI then sent the laptop into their repair depot, which did not fix the issueSent it in another time to their repair depot, did not fix the issueAt this point they put in a request to the Exchange Department to change out my computer with a different onI was approved for the exchange on 11/7/At this point, I had already been dealing with their long drawn out warranty process for two months
Over the next few weeks, they kept telling me that I would hear from the Exchange Team in 48-hours, to no availI FINALLY received an email on 11/16/from the Exchange Department, only to hear that I would continue to wait for a configuration that they deem is satisfactoryI finally received an email with a configuration on 11/23/2016, only to find out that they were not upholding their end by offering me a computer tha
I ordered a laptop from DellFedEx said it was delivered and signed for, but I never received itAfter working with FedEx and Dell for a week, I filled a police report for the stolen laptop and filed it with DellAfter more weeks, Dell reordered the laptop and said it would take more weeks, but never informed meAfter a week of waiting for Dell, I checked the site and saw that they ordered the wrong productThey cancelled that orderI have been trying to get my money back for almost monthsEvery time I call Dell I get sent in a circle of transfers literallyI am usually transferred at least timesThey all say that the account is on hold, but cannot UNhold it, so they transfer me to someone who can UNhold the account, but that person knows nothing and I start all over again before they transfer me again No one should go through that cycle of "hi how can I help, oh I can't help, but they can >> hi how can I help, oh I can't help, but they can >> hi how can
I purchased ia laptop computer back in June for my daughterIn April she started experiencing problems with the adapterI contacted Dell to see about getting a replacement plug (Service Request Number ***)I was told that the plug was not covered under the basic warrantyI was told that because my daughter dropped the laptop on the bed she intentionally damaged the plugThe computer is made up of fragile plastic parts that break easilyI told him there was no plastic part of the plug that brokeI said "It's a plug, it's meant to be on the floor, are you telling me that it is made so poorly that if its dropped on the bed/floor it will no longer work" I then asked for a supervisorAfter requesting one several times I finally was transferred to oneI explained this to him as well, and was given the same response about the basic warranty and intentional damageWe went back and forth and finally he asked if I wanted this escalatedI told him yes, and was told to
Laptop has suffered constant technical problems since the day of purchase It will have been in the repair facility times in the past year The laptop is under warranty but Dell is unable to completely fix the issues The issues even persist immediately after being returned from the repair facility The issues make the laptop unable to turn on
I have worked through all technical support to over the phone with them Dell has offered onsite help but not possible due to my working hours They require it to be sent to their facility in texas
I have a Dell Venue Tablet that was shipped to me directly from Dell as of August and I am supposed to have a year factory warranty with this unitthis was sent to me from the highest level of customer care from the corporate level due to my original tablet smoking and catching firethe replacement unit was a different model and has been working fine up until weeks ago in which the battery had stopped charging ,which is similar to the first models issue only less intense and no firethis was a tablet for my mother so when she had called me to tell me the battery wasnt charging I told her to contact dell with the information I had provided her such as replacement order number and service request and she had the unit and service tag with herwhen she called tell she reached several people at the call center who kept transferring her to different departments and giving the run around finally to tell her the unit is out of warranty and that the warranty ran out in ma
On May 23rd 2018, I placed an order for a Dell Gaming Monitor (***) that was on sale for $at the time and included an $eGiftcard for future purchases at Dell's online marketplaceAlmost immediately upon placing the order, a friend made me aware that AAA members can get an additional 10% discount on Dell productsI wrote to customer service, asking if the discount could be applied retroactivelyThe representative responded saying that it wasn't possible but he could cancel the order so that I could reorder with the discountI said that this would be fine on the condition that the promos in place would still be available to me upon reorderingThe representative assured me that my promo was safe and stated that they would cancel the orderAt this point, the monitor hadn't even shipped yetBy the time the cancellation request was actually made by the representative, the order had shipped and been delivered, resulting in the order being picked back up and shipped ba
I spent hours on the phone with tech support explaining that despite previous troubleshooting my computer has not worked correctly since I bought it brand newIt won’t update, and it won’t even run a reset of any kindSometimes the screen is blue or sometimes remains black for periods of timeThe tech support supervisor agreed to repair the computer upon mail inTech support fixed a screen that wasn’t even broken, and shipped it back without even bothering to troubleshooting and repairing the actual problems (slowness, blue/black screens, not updating, won’t perform a manufacturer reset)Customer service stated they were unable to help me when I requested either a new computer to replace it or my money back