I ordered a Dell USB Recovery Key Windows Home Premium for my wife and the order was billed and mailed to my mother instead of meOnce I put the Dell USB Recovery Key into my wife's computer it went haywire and took out computers in my home
I purchased gift cards from Dell web site on June 22, with a total amount of $ I used this gift card for purchases on Dell.com a few timesThe last time I ordered from Dell with this gift card was on Jan18, (order # ***, order amount $215.99)After this purchase, the remaining balance on my gift card was about $I tried to purchase from Dell in December with this gift card but got an error saying my gift card was invalid I contacted Dell customer service on Dec27, (case # ***)Since then I contacted Dell Customer service numerous times either through email or phone callsFinally I got a reply saying my card "was deactivated" after order # ***However, they did not tell me why my card was deactivated
Contacting Dell customer is a very frustrating processDell customer services seems having been outsourcedThey are not professional and are not helpfulIt has been over a month since I reported my issue but I have not rec
Service tag: ***
I have my laptop latitude serviced in March, and Dell decided that motherboard has problem and replaced itWith the recent upgrade to Windows Ver 1803, my laptop is no longer activatedIt is due to the fact that the replacement motherboard doesn't have the license embeddedI contacted dell customer service trying to ask them to give me the license key (which I paid for), what I received is typical Dell customer service kicking customers from department to departmentAfter talking to three departments who failed to solve the problem, I refused to be kicked to the 4th oneThe representative named *** (funny, an Indian guy named ***, just another lie) just hung up on me
For the records I have followed the steps at *** and it doesn't workI even chose the option of major hardware change but I still can't activate my laptop's Windows
I have a Dell Inspiron that been having an issueI've been hearing a clicking sound every time I open and close this laptopThen I noticed that the right side hinge has been popping open and close every time I open and close the laptopIt's clearly a product/hardware design issueCalled Dell a few times talked to their warranty dept and they sent me to their owarranty deptThey said they would not cover this unless I pay themI did some looking around for support and it turns out I'm not the only one this same exact issueI called back and asked if there is a known issue or recall on this laptop lineThey told me noI did state that there is a support forum on their own website ( *** ) that has pages of the same issue that I have and how can they not see a trendShe claimed she had no such knowledge of the issue(Strange she knew my exact issue and pricing when I explained my situation but cla
Battery on computer would not charge, so ordered a new battery on Amazon.com A relatively common solution to the problem also involves replacing the motherboard, so I contacted Dell via online support Nov to determine motherboard specifications so I could order as a backupThe agent suggested allowing Dell to repair the system, and asked if he could call me on the phone On the phone the agent claimed Dell would perform a complete diagnostic check, make repairs and return system for $plus parts, shipping included Agent promised repairs within week to days, and suggested motherboard could be repaired if needed, at minimal additional costI received the shipping box on Nov and shipped the unit on Nov, Dell confirmed receipt on Nov On Nov Dell contacted me stating additional charges of $for new battery and motherboard I agreed to this on the basis it would be repaired and shipped within days (i.eby Nov)Note that at no time did Dell ever prov
It's complicatedWe purchased a laptop directly from Dell in November of The machine delivered did not operate correctly and I spent ten months with Dell's customer service until they relented and sent me a replacement, and I had purchased the Premium Warranty but did not get much Premium ServiceThey finally sent me a replacement in September of That laptop operated correctly up until recentlyWe also purchased a 2nd monitor whch we hooked up to the laptop, but there were connection problemsThe first thing here is to update drivers, and Dell has a website based system where you enter your service tag # and it supposedly will update your driversWhat I found was that Dell had no record of my service tag I have spent multiple days attempting to get this resolved, but keep getting shuttled from one office to another with no resultsYesterday I spent over five hours on the telephone and was shuttled off to over fifteen people, none of which could resolve what should b
Purchased a dell XPS computer and was informed that I would have dell warranty but upon reaching out to dell I was denied even when I had a valid purchase receipt
I purchased a Dell Inspirion Laptop on the 19th of February It came with a bad/loud fanIt was sent to Texas for a week and came back unfixedThey then sent a tech to the house who stated that it was the motherboard and fan and Dell refused to update it
Recently after a MS windows update, it didn't something to the Dell drivers that activate my touch screenAfter over hours on the phone with ***, she managed remotely to damage my computer worse, making errors in trying to fix the drivers., a supervisor spent another nearly hours on the phone trying to fix it as she rendered my control panel uselessThe solution was to send me a flash drive and to strip my computer and reload windows 8.1, even though they can't say this will solve the problem if windows updates again I requested a CD of windows since it is within my consumer right to own one since I bought this productI was denied
Since my warranty is coming up I called to renew itOn the 15, I got
Good day
I bought a laptop online from the dell websiteHowever, within days the screen went black and the only way I was able to use the laptop was to do a factory restartOnce that was done it would work for a little while then stop working againI've talk to tech support, but they couldn't fix the problem via phoneI was then given the option to exchangeI was told that I was going to receive the exchange product within 8-days but I still have not received itAdditionally, I've told numerous representatives that I will be relocating due to Military OrdersI was told the "product would arrive before I leave my current location "I've been told that my product would arrive on a TuesdayTuesday has passedThen I was told that it would arrive on Thursday...still did not receive the productNow they're telling me that there's a delayI feel as if they are stalling until the day money back guarantee passes then I won't be able to get my refund.Unfortunately, I'm lea
Starting April 1st, I called Dell technical support team because my touch pad was not working Also, my key board was intermittently working and it would just beep at you, along with my battery was not charging properly and it gave me a warning that I was not using the correct charger It was the charger that was shipped with my computer The issues had nothing to do with any settings I spent well over hours on the phone trying to get this repaired and the support team ran a ton of test, along with upgrading software Due to this taking a long time, Dell scheduled to call me back the next day I received my phone call and tested the computer the next day and the issues were not repaired and not only key board intermittently working, my number key pad on right was not working So the technical support employee transferred my phone call to her manager The manager said it sounded like my motherboard and my touch pad needs to be repaired Due to the type of problems I was
I ordered a dell laptop online on 4-5-16, paid for overnight shipping and got it days laterLaptop would not turn on so called the support line(If you want to call it that) and they said they would send out a new laptop in 3-days, that was over a month ago and over calls later with the same BS answers I would get from the India call centerAsked for a US number to call and they call me a chat line and phone sex # on occasionsSo weeks later and $later I still have no laptopDell should be ashamed of themselves for letting their company treat customers like thisI have never had such a unbelievable experience like this in my lifeI will make sure I spread the word as to how badly they treat their customers
I was having a problem with my laptop that I puchesed not too long ago and I call one of your tec suport lines and I had to send my laptop in so they can fix it but now your tecs are saying I have to pay because its customer damage which I dont understand because the part that is broken is a part on the mother bord that make the entire computer run and im poor rasing kids on my own right now barily able to scrape buy and your tec suport has very bad customer service because every phone call since I sent my laptop in they just keep hanging up on me which this is not very profetinal at allPlease help me out with this some how is all thanks
I have purchased Dell Inspiron ilaptop from Microsoft store (online) on 12/16/and this laptop still under DELL warranty
I heard the click sound on Aug 16th while closing the laptop and I found that right hand side hinge of my laptop got brokenThere was no physical damage or forceful operation performed while closing my laptopLeft hand side of hinge is still intact and no sign of physical damage on laptop
Now I am not able to close my laptop due to a bad hinge on the right side which got broken while doing usual opening/closing of laptop which in turn now causing LCD cover on the right hand side to come outIt's very basic functionality of any laptop where it should support closing/opening of laptop at least two times in a day
I called, on the phone, Dell support and spoke two times with their support executive and both time got transferred to Out of warranty support and they told me that this is not covered under warranty, even though there is still another m
I ordered a Dell Alienware laptop in June By Sept 2016, the laptop had issues and by Oct 2016, the laptop would not start I called Dell and was told that it was a motherboard problem In Nov 2016, they replaced the motherboard In Dec of 2016, the lap top would start when you turned it on and off several times So In December 2016, I was told that the C Drive had to be replaced So in December that was replaced but done incorrectly as when installed, the D Drive was erased After spending another hour on the phone, it finally got fixed In January 2017, the audio port was not working properly The Dell Tech replaced the audio port and it still did not work So now, they want to replace the MOTHERBOARD AGAIN I am beyond frustrated At this point is this not a defective laptop? I just want my money refunded back to me
I ordered a PC f* Dell.comThe sales representative I worked with was really good at what he didHe went the extra mile to close the sale and b/c of his service I bought a PCAfter a few delays I was able to get my new PC and at first everything was working okay however after a week or two I noticed I was unable to get the internet speeds that I was getting with my previous PCAfter extensive trouble shooting with my internet company and online research we narrowed it down to the PC itselfI called Dell once and they would not help me at all b/c I didn't have my assets tag of the PCThey told me to go online and use there websiteI found no assistance with doing soAfter finally getting a rep on the phone named *** we trouble shot for over an hour and determined that the PC had a faulty network card and needed to be replacedI said that was fine until they told me it was a refurbished partI explained to them how I was not willing to take a refurbished part and it nee
DID A DELL UPDATEIT TOOK OVER HOURS, KEEPING COMPUTER LOCKED WHILE UPDATING, THEN SHUT DOWN AUTOMATICALLYNOW THE LAPTOP WILL NOT START! I HAVE TRIED DAYS TO GET TECH SUPPORT VIA PHONE AND EMAILI HAVE COMPLETED ALL THE "STUPID" GIMMICKS THAT DELL USES TO KEEP FROM HONORING THE WARRANTY!
THE FOREIGN TECHNICIANS ARE VERY HARD TO UNDERSTAND, AND KEEP GOING IN CIRCLES WITH THEIR ROUTINE QUESTIONS!
DELL HIDES BEHIND THE INTERNATIONAL CALL CENTERS TO KEEP FROM HONORING THEIR WARRANTYIS THERE A WAY TO TALK TO SOMEONE IN ROUND ROCK, TX??? HOW DO I OBTAIN A RETURN AUTHORIZATION????
I have order a Laptop that is certain configuration - GHz Processor with 4MB Cache and Screen display of inch priced at $
Instead I have received a Laptop with GHz Processor with 2MB Cache with a screen size of inch and the display is inch an the rest of the inch is a frame, such a slow processor like that is an really old tech exists only in old cheap computers
The laptop came with a garbage adaptor that got very hot and plug it in the outlet for minutes, and if left their it easily could catch a fire and it may burn down the house if left over night to charge the laptop
Contacted the Dell through the chat room, the person name on the chat is : *** and once he recognize the problem he disconnect me
Wasting my whole day trying to contact them and been left on hold for hours and hours
Sincerly
Gamal A***
*** *** *** *** *** *** *** *** ** ***
I called Dell tech support to get assistance with status of Microsoft Office after receiving an email from Aslam Shaik and he did not respond Dell Computer service is the worst I have ever received I bought a Dell computer and the Microsoft office was not on my computer when I bought it and it should have been already on my computer because I paid for the computer and all of the software I have called Dell tech support and customer service over times and continue to speak to incompetent employees that are new and do not know anything about how to help me I need the Microsoft office installed on my computer How hard can this be The service Sucks!! at Dell
I purchased two products from Dell on my Dell credit(1) Microsoft and (2) AVG internet security for 3PCsI have now been dealing with Dell in resolving this issue for several months and keep getting the runaround from customer serviceAfter plus hours of bouncing from one department to another and back to the same department except a different person I finally was told over the phone that my refund would take 10-daysThe Internet Security was a downloadable software from internetOnce downloading it a key code had to be entered and Dell provided that code number that did not workI had their customer service support take control of my computer and they had the same problem but did not want to provide another key code or offer a refundI demanded a refund and that sent me to another department of which I thought was corrected and removed from my billthe last time I remember speaking to someone was December 18,It is now past days and I just paid my payment to
I ordered a Dell USB Recovery Key Windows Home Premium for my wife and the order was billed and mailed to my mother instead of meOnce I put the Dell USB Recovery Key into my wife's computer it went haywire and took out computers in my home
I purchased gift cards from Dell web site on June 22, with a total amount of $ I used this gift card for purchases on Dell.com a few timesThe last time I ordered from Dell with this gift card was on Jan18, (order # ***, order amount $215.99)After this purchase, the remaining balance on my gift card was about $I tried to purchase from Dell in December with this gift card but got an error saying my gift card was invalid I contacted Dell customer service on Dec27, (case # ***)Since then I contacted Dell Customer service numerous times either through email or phone callsFinally I got a reply saying my card "was deactivated" after order # ***However, they did not tell me why my card was deactivated
Contacting Dell customer is a very frustrating processDell customer services seems having been outsourcedThey are not professional and are not helpfulIt has been over a month since I reported my issue but I have not rec
Service tag: ***
I have my laptop latitude serviced in March, and Dell decided that motherboard has problem and replaced itWith the recent upgrade to Windows Ver 1803, my laptop is no longer activatedIt is due to the fact that the replacement motherboard doesn't have the license embeddedI contacted dell customer service trying to ask them to give me the license key (which I paid for), what I received is typical Dell customer service kicking customers from department to departmentAfter talking to three departments who failed to solve the problem, I refused to be kicked to the 4th oneThe representative named *** (funny, an Indian guy named ***, just another lie) just hung up on me
For the records I have followed the steps at *** and it doesn't workI even chose the option of major hardware change but I still can't activate my laptop's Windows
I have a Dell Inspiron that been having an issueI've been hearing a clicking sound every time I open and close this laptopThen I noticed that the right side hinge has been popping open and close every time I open and close the laptopIt's clearly a product/hardware design issueCalled Dell a few times talked to their warranty dept and they sent me to their owarranty deptThey said they would not cover this unless I pay themI did some looking around for support and it turns out I'm not the only one this same exact issueI called back and asked if there is a known issue or recall on this laptop lineThey told me noI did state that there is a support forum on their own website ( *** ) that has pages of the same issue that I have and how can they not see a trendShe claimed she had no such knowledge of the issue(Strange she knew my exact issue and pricing when I explained my situation but cla
Battery on computer would not charge, so ordered a new battery on Amazon.com A relatively common solution to the problem also involves replacing the motherboard, so I contacted Dell via online support Nov to determine motherboard specifications so I could order as a backupThe agent suggested allowing Dell to repair the system, and asked if he could call me on the phone On the phone the agent claimed Dell would perform a complete diagnostic check, make repairs and return system for $plus parts, shipping included Agent promised repairs within week to days, and suggested motherboard could be repaired if needed, at minimal additional costI received the shipping box on Nov and shipped the unit on Nov, Dell confirmed receipt on Nov On Nov Dell contacted me stating additional charges of $for new battery and motherboard I agreed to this on the basis it would be repaired and shipped within days (i.eby Nov)Note that at no time did Dell ever prov
It's complicatedWe purchased a laptop directly from Dell in November of The machine delivered did not operate correctly and I spent ten months with Dell's customer service until they relented and sent me a replacement, and I had purchased the Premium Warranty but did not get much Premium ServiceThey finally sent me a replacement in September of That laptop operated correctly up until recentlyWe also purchased a 2nd monitor whch we hooked up to the laptop, but there were connection problemsThe first thing here is to update drivers, and Dell has a website based system where you enter your service tag # and it supposedly will update your driversWhat I found was that Dell had no record of my service tag I have spent multiple days attempting to get this resolved, but keep getting shuttled from one office to another with no resultsYesterday I spent over five hours on the telephone and was shuttled off to over fifteen people, none of which could resolve what should b
Purchased a dell XPS computer and was informed that I would have dell warranty but upon reaching out to dell I was denied even when I had a valid purchase receipt
I purchased a Dell Inspirion Laptop on the 19th of February It came with a bad/loud fanIt was sent to Texas for a week and came back unfixedThey then sent a tech to the house who stated that it was the motherboard and fan and Dell refused to update it
Recently after a MS windows update, it didn't something to the Dell drivers that activate my touch screenAfter over hours on the phone with ***, she managed remotely to damage my computer worse, making errors in trying to fix the drivers., a supervisor spent another nearly hours on the phone trying to fix it as she rendered my control panel uselessThe solution was to send me a flash drive and to strip my computer and reload windows 8.1, even though they can't say this will solve the problem if windows updates again I requested a CD of windows since it is within my consumer right to own one since I bought this productI was denied
Since my warranty is coming up I called to renew itOn the 15, I got
Good day
I bought a laptop online from the dell websiteHowever, within days the screen went black and the only way I was able to use the laptop was to do a factory restartOnce that was done it would work for a little while then stop working againI've talk to tech support, but they couldn't fix the problem via phoneI was then given the option to exchangeI was told that I was going to receive the exchange product within 8-days but I still have not received itAdditionally, I've told numerous representatives that I will be relocating due to Military OrdersI was told the "product would arrive before I leave my current location "I've been told that my product would arrive on a TuesdayTuesday has passedThen I was told that it would arrive on Thursday...still did not receive the productNow they're telling me that there's a delayI feel as if they are stalling until the day money back guarantee passes then I won't be able to get my refund.Unfortunately, I'm lea
Starting April 1st, I called Dell technical support team because my touch pad was not working Also, my key board was intermittently working and it would just beep at you, along with my battery was not charging properly and it gave me a warning that I was not using the correct charger It was the charger that was shipped with my computer The issues had nothing to do with any settings I spent well over hours on the phone trying to get this repaired and the support team ran a ton of test, along with upgrading software Due to this taking a long time, Dell scheduled to call me back the next day I received my phone call and tested the computer the next day and the issues were not repaired and not only key board intermittently working, my number key pad on right was not working So the technical support employee transferred my phone call to her manager The manager said it sounded like my motherboard and my touch pad needs to be repaired Due to the type of problems I was
I ordered a dell laptop online on 4-5-16, paid for overnight shipping and got it days laterLaptop would not turn on so called the support line(If you want to call it that) and they said they would send out a new laptop in 3-days, that was over a month ago and over calls later with the same BS answers I would get from the India call centerAsked for a US number to call and they call me a chat line and phone sex # on occasionsSo weeks later and $later I still have no laptopDell should be ashamed of themselves for letting their company treat customers like thisI have never had such a unbelievable experience like this in my lifeI will make sure I spread the word as to how badly they treat their customers
I was having a problem with my laptop that I puchesed not too long ago and I call one of your tec suport lines and I had to send my laptop in so they can fix it but now your tecs are saying I have to pay because its customer damage which I dont understand because the part that is broken is a part on the mother bord that make the entire computer run and im poor rasing kids on my own right now barily able to scrape buy and your tec suport has very bad customer service because every phone call since I sent my laptop in they just keep hanging up on me which this is not very profetinal at allPlease help me out with this some how is all thanks
I have purchased Dell Inspiron ilaptop from Microsoft store (online) on 12/16/and this laptop still under DELL warranty
I heard the click sound on Aug 16th while closing the laptop and I found that right hand side hinge of my laptop got brokenThere was no physical damage or forceful operation performed while closing my laptopLeft hand side of hinge is still intact and no sign of physical damage on laptop
Now I am not able to close my laptop due to a bad hinge on the right side which got broken while doing usual opening/closing of laptop which in turn now causing LCD cover on the right hand side to come outIt's very basic functionality of any laptop where it should support closing/opening of laptop at least two times in a day
I called, on the phone, Dell support and spoke two times with their support executive and both time got transferred to Out of warranty support and they told me that this is not covered under warranty, even though there is still another m
I ordered a Dell Alienware laptop in June By Sept 2016, the laptop had issues and by Oct 2016, the laptop would not start I called Dell and was told that it was a motherboard problem In Nov 2016, they replaced the motherboard In Dec of 2016, the lap top would start when you turned it on and off several times So In December 2016, I was told that the C Drive had to be replaced So in December that was replaced but done incorrectly as when installed, the D Drive was erased After spending another hour on the phone, it finally got fixed In January 2017, the audio port was not working properly The Dell Tech replaced the audio port and it still did not work So now, they want to replace the MOTHERBOARD AGAIN I am beyond frustrated At this point is this not a defective laptop? I just want my money refunded back to me
I ordered a PC f
* Dell.comThe sales representative I worked with was really good at what he didHe went the extra mile to close the sale and b/c of his service I bought a PCAfter a few delays I was able to get my new PC and at first everything was working okay however after a week or two I noticed I was unable to get the internet speeds that I was getting with my previous PCAfter extensive trouble shooting with my internet company and online research we narrowed it down to the PC itselfI called Dell once and they would not help me at all b/c I didn't have my assets tag of the PCThey told me to go online and use there websiteI found no assistance with doing soAfter finally getting a rep on the phone named *** we trouble shot for over an hour and determined that the PC had a faulty network card and needed to be replacedI said that was fine until they told me it was a refurbished partI explained to them how I was not willing to take a refurbished part and it nee
DID A DELL UPDATEIT TOOK OVER HOURS, KEEPING COMPUTER LOCKED WHILE UPDATING, THEN SHUT DOWN AUTOMATICALLYNOW THE LAPTOP WILL NOT START! I HAVE TRIED DAYS TO GET TECH SUPPORT VIA PHONE AND EMAILI HAVE COMPLETED ALL THE "STUPID" GIMMICKS THAT DELL USES TO KEEP FROM HONORING THE WARRANTY!
THE FOREIGN TECHNICIANS ARE VERY HARD TO UNDERSTAND, AND KEEP GOING IN CIRCLES WITH THEIR ROUTINE QUESTIONS!
DELL HIDES BEHIND THE INTERNATIONAL CALL CENTERS TO KEEP FROM HONORING THEIR WARRANTYIS THERE A WAY TO TALK TO SOMEONE IN ROUND ROCK, TX??? HOW DO I OBTAIN A RETURN AUTHORIZATION????
I have order a Laptop that is certain configuration - GHz Processor with 4MB Cache and Screen display of inch priced at $
Instead I have received a Laptop with GHz Processor with 2MB Cache with a screen size of inch and the display is inch an the rest of the inch is a frame, such a slow processor like that is an really old tech exists only in old cheap computers
The laptop came with a garbage adaptor that got very hot and plug it in the outlet for minutes, and if left their it easily could catch a fire and it may burn down the house if left over night to charge the laptop
Contacted the Dell through the chat room, the person name on the chat is : *** and once he recognize the problem he disconnect me
Wasting my whole day trying to contact them and been left on hold for hours and hours
Sincerly
Gamal A***
*** *** *** *** *** *** *** *** ** ***
I called Dell tech support to get assistance with status of Microsoft Office after receiving an email from Aslam Shaik and he did not respond Dell Computer service is the worst I have ever received I bought a Dell computer and the Microsoft office was not on my computer when I bought it and it should have been already on my computer because I paid for the computer and all of the software I have called Dell tech support and customer service over times and continue to speak to incompetent employees that are new and do not know anything about how to help me I need the Microsoft office installed on my computer How hard can this be The service Sucks!! at Dell
Bought a laptopwas double billed Dell has corrected the issue but it took a couple days
I purchased two products from Dell on my Dell credit(1) Microsoft and (2) AVG internet security for 3PCsI have now been dealing with Dell in resolving this issue for several months and keep getting the runaround from customer serviceAfter plus hours of bouncing from one department to another and back to the same department except a different person I finally was told over the phone that my refund would take 10-daysThe Internet Security was a downloadable software from internetOnce downloading it a key code had to be entered and Dell provided that code number that did not workI had their customer service support take control of my computer and they had the same problem but did not want to provide another key code or offer a refundI demanded a refund and that sent me to another department of which I thought was corrected and removed from my billthe last time I remember speaking to someone was December 18,It is now past days and I just paid my payment to