On 8/23/I purchased a Dell Inspiron Series Laptop with an advertised Spill resistant Keyboard and a yr manufacturer warranty In Jan the laptop would not powso I shipped it to Dell for warranty Dell claims liquid entered the PC thru the KEYBOARD and would not be covered under warranty This advertisement! There is a sticker next to the mouse pad that clearly boasts a SPILL RESISTANT keyboard Also Dell has sponsored videos demonstrating the SPILL RESISTANT KEYBOARD like this one: *** Dell SR of Case # ***, Dispatch # ***, Service Tag ***, Express Service Code ***
My experience with Dell has been shockingly poorThis complaint is solely regarding the charge on my Dell Preferred Advantage account for a Microsoft Office Home and Student software suite
In order ti understand how the circumstances came about I must provide some detail
1) On 6/22/I placed an order for a laptop with Dell.com2) I received shipping notification for the product on 6/26/3) On 7/7/I requested an update on tracking of the shipment
4) On 7/8/I was informed their "was no information" on my orderA logistics search was initiated by customer service5)On 7/11/I sent a note to customer care seeking an update6)On 7/12/I was told the computer was "lost"7) On 7/I cancelled the order
8) On 7/27/a computer arrived at my house from dellIt came with no cards, no packing slips, no order and no informationAssuming it was "the" computer I notified DEll on 8/1/and said I would pay for it9) On 8/4/I was told that "this issue has already
Recently Dell offered a Western Digital Blue PC 250GB SSD through its website for $Upon seeing this, admittedly, amazing deal, I quickly purchased the hard drive before they were sold outThe order was completed and Dell charged my card, but subsequently cancelled the order without cause
In the cancellation email, Dell stated that my order was cancelled due to a pricing error and that my payment would be refundedHowever, this is not a satisfactory result, given that I paid the displayed price while the item was still in stockAfter doing a little digging, it appeared that Dell did deliver the hard drives to some customers who happened to choose expedited shipping
It does not make sense that I, and others, should be punished by having our orders cancelled because we did not pay for faster shipping, especially when the reason for not receiving the hard drive had nothing to do with the number of items in stock
On Cyber Monday I purchased a laptop from Dell.comAt first the original order had parts on backorder which was not a problem the laptop was shipped and was supposed to arrive on the the 14th of december except it was stolen because for some reason Dell ships packages that do not require a signature so it was stolen from right in front of my houseSo I called dell and was told I would have to make a police report and then send it to dell so they can send me another laptopI filled the police report sent it to dell and they told me on the 16th that it will arrive between the next 3-business daysOn the 26th I had contacted dell again and was told it would arrive between the next 3-business days arriving between the 28th of december and the 3rd of januaryToday is the 6th of january my laptop still hasn't been shipped and no one has an answer on when I will recieve my laptopTo top everything off I already have a due date from dell for my first payment on something I still don'
I ordered a laptop guaranteed to arrive within a week It did not arrive on time and I needed a computer right away, so I tried to cancel my order Dell would not cancel it and told me I would need to return it - if I sent the computer back as soon as I received it they would quickly process the return of both the computer and Microsoft software that I purchased with itWhen I received the computer, I immediately returned it and did receive a quick credit for the computer However, the software I purchased with it was not credited (the computer credit came through on 12/7/16) I have called back times since the hardware credit and almost a month has passed Despite a commitment that I would receive the software credit within days of a phone call I made to them inquiring about the issue on 12/14/, it is now January 5th and I still don't have it Today I was told there is an internal system problem preventing Dell from issuing the credit with no ETA for resolution Dell
Dell Inc has engaged in misleading and advertising on the dell dot com websiteI attempted to make a purchase on Jan 4, for a Samsung UHD LED flat screen TV Model UN55KU6290FXZA / Dell Part Number: APrice $I have screenshots of the process for attempting to make this purchase that can support my claimUpon adding this TV to my cart, I proceeding to the check out processThe item completely disappears from my cart while trying to submit my order
I bought a Dell Laptop over year agoIn couple months keyboard stop working and DELL changed it under first year warrantyCouple months later it stop working again but this time they didn't changed itThey said warranty finishedIt is obvious this Laptop have keyboard problemBecause same problem occur timesNow we are using wireless keyboard I boughtThan I wanted parental control but it wasn't workingI called Dell and they said warranty finished they can't helpThey said if I reinstall again it might helpBut they didn't warn me about the KeyI tried to reinstall but it didn't workBecause it's asking KeyI called DELLThey said they cant give me Key because warranty finishThey said download online with Laptop's service tag so you will not need key but it's still asking the keyIn 1,year Laptop turn to a garbage in my handI paid bunch of money for my child's school needs but now she is using I pad to finish her homeworkThat is not fairI'm buying Dell pro
I purchased a Dell machine (XPS 9560) in March of Upon immediate use of the machine it had "low performance issues" (It would freeze, type slow and often crash) I contacted Dell and requested a replacement but did not receive oneIn order to achieve sufficient performance I had to continually update drivers and factory reset my machine multiple times (this is extremely unusual)In November of 2017, my machine suddenly would not turn onIt spent weeks with Dell's warranty repairI am a student and time away from this machine was extremely inconvenientAfter repair, the computer behaved as it had before (low performance) until March of days outside of my year warranty, my computer again would not turn onThis time, my computer spent 2+ (ongoing) weeks away from me and I was charged $for a fried mother board (extremely rare so I'm told) I have argued for year and days that this computer has been unsatisfactoryI purchased this machine ($1500) to be mi
XPSdesktop purchased 8/31/ Two months after purchase, the hard drive crashedDell sent a tech to house and fixed it with no chargeHave had countless issues with computer since purchase and even asked if I could return and even a refundWas told returns can only be made days from purchaseToday another issue occurred and after speaking with several technicians, the final tech advised me it must be a driver issue and she would send someone to my home, but I would be charged since it appears to be a software issue not covered by warrantyAfter hours on the phone, I requested that I speak with a supervisor and after several transfers and repeating my issues and concerns they all said I could not return it because it was over daysI explained that this computer appears to be a lemon and asked if they could possibly reconsider the return I was told that days is the policy and nothing could be done.r
I have been ordering with Dell online for about years nowThis order was placed on June 16, Order consisted of laser printer, McAfee and System Mechanic The software programs were to be downloadable I having problems with the downloads since the purchase Contacted the company for assistance (via chats) and telephone calls No once would help me with this new order My software is sitting in cyberspace some where and I can't access it I'll have to pay for it even though I can't use my purchaseI asked that the downloadable versions be canceled and Dell can overnight me disk copies I was told that they could not do that I called tech support Tech support said my computer was out of warranty and to go to "My Dell Downloads" I did that but only got an excel spreadsheet
Don't call Dell for supportI have been called back after calling support on my own phone and harassedI Chatted with support next and asked for support phone number in USAShe gave me an Insurance cophone numberI bought this Inspiron on 1/05/I called with problems on 02/04/Well with in the days warrantee periodThey did try to fix it but tried on line and said it was fixedNOT! I have spent several hours and many days on these problemsI finally told them I wanted a BOX and LABEL to send it backNO helppassed from person to person many, Many timesI feel I talked to 1/of IndiaFinally, *** *** told me he had the POWER to reject or except my returnNobody elseHe offered a "deal" gave me two days to accept his deal or NO DEALI Had the audacity to ask for a boxI trashed mineHe would send a labelup to me to buy a boxI can't find a box suitable for delicate electronic partsHe told me I was responsible for any damage in transporting
On September 4th, 2016, using a $promotional gift card, I bought a Dell Laptop which was advertised as a "touch" model When the Laptop arrived, it was the "non-touch" model When I contacted Dell, they stated that was what I ordered I tried to explain the situation to Dell, even sending exact web link walkthrough on how they advertised "touch" but then delivered the "non-touch" On September 19th, I began the process to return the laptop Dell has acknowledged the receipt of the laptop; however, they will not credit the gift card They said they will; however, every time I look it is not returned The last email from Dell stated:
From: [email protected] [mailto:[email protected]]
Sent: Tuesday, November 08, 4:PM
To: ***@yahoo.com
Subject: From Dell Customer Care l Service Request Number *** | *** *** ||OB
Dear ***,
This is in reference to the order number ***
I am happy to inform you that we have processed a credit back
I purchased a Dell desktop computer on September 30, of this year and now it doesn't work properly I have tried to contact the sales person for days and he does not return my call I was told at the time of sale that I would be under warranty for year from October and now Dell technical support is saying that I have a software problem and that I would have to purchase a software warranty for $which would only last for days Dell put software package in computer when it was sent to me and I was never told that it would not cover software My computer is not printing and the Windows box is not working and this computer is only months old Also I am not getting my email properly If I go to Google, I can obtain my email, but if I use the windows box, I cannot retrieve it I purchased a Dell since I thought they were reputable, but I can see that they are not I am a senior citizen and cannot afford to spend extra monies which were not explained to me in the be
I was promised by Alienware that I would be getting a new laptop on two seperate occasions from different peopleThe first being on the 14th of November (after an attempt to resolve my computer that has been broken since the 10th of November) when a bios fix attempted previously via dell support remote access did not resolve the issue and more issues were arisingI was told that they would be ordering replacement parts and they would arrive and be in the hands of the technician within 24-48hrs(the 17th of November) and I would be getting a callOn November 20th when I didnt receive the call or any update I looked into my support history I saw that the technician call out had been canceled because customer was not available for call out (not true, I had no contact attempts made by dell or a tech)Its interesting to note that since bringing these falcities forward with support, that claim, along with a lot of other support history has been redacted and now show "We cannot find hist
All quotes below are from representative "***." An entire month has passed since the issue was raised
3/"As discussed on call, kindly let me know once you purchase a cable and I will be happy to process a credit for the same."
Note: The issue required more than a cable to fix
3/"However, as you mentioned that it cost you around $75.00, I would be glad to process the credit for $without any receipt as an exception."
Note: The cost was estimated at $125, not $
4/"Please accept my sincere apologies for the inconvenience caused, however I would be able process credit concession on your new purchase once it is shipped."
Note: No mention of any restrictions such as required purchase amount for the full amount of concession
4/"I see that the order value is $and based on your order value, I have negotiated with our finance team and got an approval to process $credit."
To summarize, an issue with Dell's product (purchase of over $1150) ca
I purchased a Dell XPS in March of based on the advertised specs of the machine on the Dell websiteSpecifically, the inclusion of a Thunderbolt port enticed me to purchase the laptop for some sense of future proofing and compatibility with future peripherals such as an external GPU or external graphics card enclosureThis allows the laptop to have a desktop grade video card to be hooked up to the laptop via the Thunderbolt port which was advertised on the website as being GBPS bi-directionalHowever, this has been falsely advertised as an inspection with a computer hardware tool called HWinfo has revealed that the single Thunderbolt port is connected in such a way to the motherboard to only allow roughly 16-GBPS of the advertised GBPS Bi-directional specification listed on the websiteI reached out to Dell Cares on Twitter and the rep confirmed the specs were advertised correctly on the website and the machine does indeed support the full GPBS Thunder
Called Dell to request a restore disk for a specific computer Dell convinced me that instead of paying the $for just the disks that if I paid $, They would work with me over the phone to get the computer up and fully restored with all functions including helping with software and driver reloads etc I purchased the full $service package which included the restore discs we agreed to talk on Wed, March 16th I requested a 7:PM EST call and was told that they could do 6: I agreed I left work on 3/to ensure I was home by and Dell did not call until 7: Dell did help me start the restore process and told me that someone would call the next night at to walk me through the next steps Again the call came at 7: I was no longer at home and we rescheduled for Fri March between 3-4PM EST At 410, I called Dell and told them that I had to leave by 4:and wanted to reschedule the call to the next day @ (SAT) They agreed Dell called and left a me
I received three calls yesterday, and two call this morningYou did not leave a voice mailI am assuming it regarding the incomplete repairThe computer arrived damagedI have requested for a new box to be shipped so that the laptop can be repaired properlyI consulted with your customer service unfortunately I didn't make any headwayIn fact they couldn't even understand english, they were rudeand they also disconnected the line multiple timesI do not have the energy to pursue customer service related issues unless its with the appropriate party that can resolve all concerns swiftly
I bought a computer with Premium support for years which it is still activate until May My computer has been broken since May and I have sent it to dell for repairs times and they have sent it back to me and it is still unusable They keep telling me that it is fixed This time when I got it back windows didn't load Now windows loads but when I try to open a program it stops working and just freeze
A purchase made at the end of November was supposed to issue "Dell Reward Points" since I am a "Dell Advantage Member" enrolled in rewards points The website states that my rewards points in the amount of $will be issued online to my account, hours after my order ships
After contacting Dell in November, different customer service members told me different things, from "please wait a bit longer, it usually takes hours", to "the website is incorrect; it should take - days"
After contacting them back in December, I was told that a gift card was issued and should arrive in - days After not receiving the gift card, I called back and was told that it would take days after my purchase for the Rewards Points to move from "Pending" status to being available The person I spoke with said that the other CS rep was incorrect and a gift card was never issued
I called them again in January after waiting past days, and was told that a gift card was issued a
On 8/23/I purchased a Dell Inspiron Series Laptop with an advertised Spill resistant Keyboard and a yr manufacturer warranty In Jan the laptop would not powso I shipped it to Dell for warranty Dell claims liquid entered the PC thru the KEYBOARD and would not be covered under warranty This advertisement! There is a sticker next to the mouse pad that clearly boasts a SPILL RESISTANT keyboard Also Dell has sponsored videos demonstrating the SPILL RESISTANT KEYBOARD like this one: *** Dell SR of Case # ***, Dispatch # ***, Service Tag ***, Express Service Code ***
My experience with Dell has been shockingly poorThis complaint is solely regarding the charge on my Dell Preferred Advantage account for a Microsoft Office Home and Student software suite
In order ti understand how the circumstances came about I must provide some detail
1) On 6/22/I placed an order for a laptop with Dell.com2) I received shipping notification for the product on 6/26/3) On 7/7/I requested an update on tracking of the shipment
4) On 7/8/I was informed their "was no information" on my orderA logistics search was initiated by customer service5)On 7/11/I sent a note to customer care seeking an update6)On 7/12/I was told the computer was "lost"7) On 7/I cancelled the order
8) On 7/27/a computer arrived at my house from dellIt came with no cards, no packing slips, no order and no informationAssuming it was "the" computer I notified DEll on 8/1/and said I would pay for it9) On 8/4/I was told that "this issue has already
Recently Dell offered a Western Digital Blue PC 250GB SSD through its website for $Upon seeing this, admittedly, amazing deal, I quickly purchased the hard drive before they were sold outThe order was completed and Dell charged my card, but subsequently cancelled the order without cause
In the cancellation email, Dell stated that my order was cancelled due to a pricing error and that my payment would be refundedHowever, this is not a satisfactory result, given that I paid the displayed price while the item was still in stockAfter doing a little digging, it appeared that Dell did deliver the hard drives to some customers who happened to choose expedited shipping
It does not make sense that I, and others, should be punished by having our orders cancelled because we did not pay for faster shipping, especially when the reason for not receiving the hard drive had nothing to do with the number of items in stock
On Cyber Monday I purchased a laptop from Dell.comAt first the original order had parts on backorder which was not a problem the laptop was shipped and was supposed to arrive on the the 14th of december except it was stolen because for some reason Dell ships packages that do not require a signature so it was stolen from right in front of my houseSo I called dell and was told I would have to make a police report and then send it to dell so they can send me another laptopI filled the police report sent it to dell and they told me on the 16th that it will arrive between the next 3-business daysOn the 26th I had contacted dell again and was told it would arrive between the next 3-business days arriving between the 28th of december and the 3rd of januaryToday is the 6th of january my laptop still hasn't been shipped and no one has an answer on when I will recieve my laptopTo top everything off I already have a due date from dell for my first payment on something I still don'
I ordered a laptop guaranteed to arrive within a week It did not arrive on time and I needed a computer right away, so I tried to cancel my order Dell would not cancel it and told me I would need to return it - if I sent the computer back as soon as I received it they would quickly process the return of both the computer and Microsoft software that I purchased with itWhen I received the computer, I immediately returned it and did receive a quick credit for the computer However, the software I purchased with it was not credited (the computer credit came through on 12/7/16) I have called back times since the hardware credit and almost a month has passed Despite a commitment that I would receive the software credit within days of a phone call I made to them inquiring about the issue on 12/14/, it is now January 5th and I still don't have it Today I was told there is an internal system problem preventing Dell from issuing the credit with no ETA for resolution Dell
Dell Inc has engaged in misleading and advertising on the dell dot com websiteI attempted to make a purchase on Jan 4, for a Samsung UHD LED flat screen TV Model UN55KU6290FXZA / Dell Part Number: APrice $I have screenshots of the process for attempting to make this purchase that can support my claimUpon adding this TV to my cart, I proceeding to the check out processThe item completely disappears from my cart while trying to submit my order
I bought a Dell Laptop over year agoIn couple months keyboard stop working and DELL changed it under first year warrantyCouple months later it stop working again but this time they didn't changed itThey said warranty finishedIt is obvious this Laptop have keyboard problemBecause same problem occur timesNow we are using wireless keyboard I boughtThan I wanted parental control but it wasn't workingI called Dell and they said warranty finished they can't helpThey said if I reinstall again it might helpBut they didn't warn me about the KeyI tried to reinstall but it didn't workBecause it's asking KeyI called DELLThey said they cant give me Key because warranty finishThey said download online with Laptop's service tag so you will not need key but it's still asking the keyIn 1,year Laptop turn to a garbage in my handI paid bunch of money for my child's school needs but now she is using I pad to finish her homeworkThat is not fairI'm buying Dell pro
I purchased a Dell machine (XPS 9560) in March of Upon immediate use of the machine it had "low performance issues" (It would freeze, type slow and often crash) I contacted Dell and requested a replacement but did not receive oneIn order to achieve sufficient performance I had to continually update drivers and factory reset my machine multiple times (this is extremely unusual)In November of 2017, my machine suddenly would not turn onIt spent weeks with Dell's warranty repairI am a student and time away from this machine was extremely inconvenientAfter repair, the computer behaved as it had before (low performance) until March of days outside of my year warranty, my computer again would not turn onThis time, my computer spent 2+ (ongoing) weeks away from me and I was charged $for a fried mother board (extremely rare so I'm told) I have argued for year and days that this computer has been unsatisfactoryI purchased this machine ($1500) to be mi
XPSdesktop purchased 8/31/ Two months after purchase, the hard drive crashedDell sent a tech to house and fixed it with no chargeHave had countless issues with computer since purchase and even asked if I could return and even a refundWas told returns can only be made days from purchaseToday another issue occurred and after speaking with several technicians, the final tech advised me it must be a driver issue and she would send someone to my home, but I would be charged since it appears to be a software issue not covered by warrantyAfter hours on the phone, I requested that I speak with a supervisor and after several transfers and repeating my issues and concerns they all said I could not return it because it was over daysI explained that this computer appears to be a lemon and asked if they could possibly reconsider the return I was told that days is the policy and nothing could be done.r
I have been ordering with Dell online for about years nowThis order was placed on June 16, Order consisted of laser printer, McAfee and System Mechanic The software programs were to be downloadable I having problems with the downloads since the purchase Contacted the company for assistance (via chats) and telephone calls No once would help me with this new order My software is sitting in cyberspace some where and I can't access it I'll have to pay for it even though I can't use my purchaseI asked that the downloadable versions be canceled and Dell can overnight me disk copies I was told that they could not do that I called tech support Tech support said my computer was out of warranty and to go to "My Dell Downloads" I did that but only got an excel spreadsheet
Don't call Dell for supportI have been called back after calling support on my own phone and harassedI Chatted with support next and asked for support phone number in USAShe gave me an Insurance cophone numberI bought this Inspiron on 1/05/I called with problems on 02/04/Well with in the days warrantee periodThey did try to fix it but tried on line and said it was fixedNOT! I have spent several hours and many days on these problemsI finally told them I wanted a BOX and LABEL to send it backNO helppassed from person to person many, Many timesI feel I talked to 1/of IndiaFinally, *** *** told me he had the POWER to reject or except my returnNobody elseHe offered a "deal" gave me two days to accept his deal or NO DEALI Had the audacity to ask for a boxI trashed mineHe would send a labelup to me to buy a boxI can't find a box suitable for delicate electronic partsHe told me I was responsible for any damage in transporting
On September 4th, 2016, using a $promotional gift card, I bought a Dell Laptop which was advertised as a "touch" model When the Laptop arrived, it was the "non-touch" model When I contacted Dell, they stated that was what I ordered I tried to explain the situation to Dell, even sending exact web link walkthrough on how they advertised "touch" but then delivered the "non-touch" On September 19th, I began the process to return the laptop Dell has acknowledged the receipt of the laptop; however, they will not credit the gift card They said they will; however, every time I look it is not returned The last email from Dell stated:
From: [email protected] [mailto:[email protected]]
Sent: Tuesday, November 08, 4:PM
To: ***@yahoo.com
Subject: From Dell Customer Care l Service Request Number *** | *** *** ||OB
Dear ***,
This is in reference to the order number ***
I am happy to inform you that we have processed a credit back
I purchased a Dell desktop computer on September 30, of this year and now it doesn't work properly I have tried to contact the sales person for days and he does not return my call I was told at the time of sale that I would be under warranty for year from October and now Dell technical support is saying that I have a software problem and that I would have to purchase a software warranty for $which would only last for days Dell put software package in computer when it was sent to me and I was never told that it would not cover software My computer is not printing and the Windows box is not working and this computer is only months old Also I am not getting my email properly If I go to Google, I can obtain my email, but if I use the windows box, I cannot retrieve it I purchased a Dell since I thought they were reputable, but I can see that they are not I am a senior citizen and cannot afford to spend extra monies which were not explained to me in the be
I was promised by Alienware that I would be getting a new laptop on two seperate occasions from different peopleThe first being on the 14th of November (after an attempt to resolve my computer that has been broken since the 10th of November) when a bios fix attempted previously via dell support remote access did not resolve the issue and more issues were arisingI was told that they would be ordering replacement parts and they would arrive and be in the hands of the technician within 24-48hrs(the 17th of November) and I would be getting a callOn November 20th when I didnt receive the call or any update I looked into my support history I saw that the technician call out had been canceled because customer was not available for call out (not true, I had no contact attempts made by dell or a tech)Its interesting to note that since bringing these falcities forward with support, that claim, along with a lot of other support history has been redacted and now show "We cannot find hist
All quotes below are from representative "***." An entire month has passed since the issue was raised
3/"As discussed on call, kindly let me know once you purchase a cable and I will be happy to process a credit for the same."
Note: The issue required more than a cable to fix
3/"However, as you mentioned that it cost you around $75.00, I would be glad to process the credit for $without any receipt as an exception."
Note: The cost was estimated at $125, not $
4/"Please accept my sincere apologies for the inconvenience caused, however I would be able process credit concession on your new purchase once it is shipped."
Note: No mention of any restrictions such as required purchase amount for the full amount of concession
4/"I see that the order value is $and based on your order value, I have negotiated with our finance team and got an approval to process $credit."
To summarize, an issue with Dell's product (purchase of over $1150) ca
I purchased a Dell XPS in March of based on the advertised specs of the machine on the Dell websiteSpecifically, the inclusion of a Thunderbolt port enticed me to purchase the laptop for some sense of future proofing and compatibility with future peripherals such as an external GPU or external graphics card enclosureThis allows the laptop to have a desktop grade video card to be hooked up to the laptop via the Thunderbolt port which was advertised on the website as being GBPS bi-directionalHowever, this has been falsely advertised as an inspection with a computer hardware tool called HWinfo has revealed that the single Thunderbolt port is connected in such a way to the motherboard to only allow roughly 16-GBPS of the advertised GBPS Bi-directional specification listed on the websiteI reached out to Dell Cares on Twitter and the rep confirmed the specs were advertised correctly on the website and the machine does indeed support the full GPBS Thunder
Called Dell to request a restore disk for a specific computer Dell convinced me that instead of paying the $for just the disks that if I paid $, They would work with me over the phone to get the computer up and fully restored with all functions including helping with software and driver reloads etc I purchased the full $service package which included the restore discs we agreed to talk on Wed, March 16th I requested a 7:PM EST call and was told that they could do 6: I agreed I left work on 3/to ensure I was home by and Dell did not call until 7: Dell did help me start the restore process and told me that someone would call the next night at to walk me through the next steps Again the call came at 7: I was no longer at home and we rescheduled for Fri March between 3-4PM EST At 410, I called Dell and told them that I had to leave by 4:and wanted to reschedule the call to the next day @ (SAT) They agreed Dell called and left a me
I received three calls yesterday, and two call this morningYou did not leave a voice mailI am assuming it regarding the incomplete repairThe computer arrived damagedI have requested for a new box to be shipped so that the laptop can be repaired properlyI consulted with your customer service unfortunately I didn't make any headwayIn fact they couldn't even understand english, they were rudeand they also disconnected the line multiple timesI do not have the energy to pursue customer service related issues unless its with the appropriate party that can resolve all concerns swiftly
I bought a computer with Premium support for years which it is still activate until May My computer has been broken since May and I have sent it to dell for repairs times and they have sent it back to me and it is still unusable They keep telling me that it is fixed This time when I got it back windows didn't load Now windows loads but when I try to open a program it stops working and just freeze
A purchase made at the end of November was supposed to issue "Dell Reward Points" since I am a "Dell Advantage Member" enrolled in rewards points The website states that my rewards points in the amount of $will be issued online to my account, hours after my order ships
After contacting Dell in November, different customer service members told me different things, from "please wait a bit longer, it usually takes hours", to "the website is incorrect; it should take - days"
After contacting them back in December, I was told that a gift card was issued and should arrive in - days After not receiving the gift card, I called back and was told that it would take days after my purchase for the Rewards Points to move from "Pending" status to being available The person I spoke with said that the other CS rep was incorrect and a gift card was never issued
I called them again in January after waiting past days, and was told that a gift card was issued a