I spent several hours of time talking with multiple representatives trying to get someone to help me with what I actually needed instead of constantly trying to upsell meEventually we arrived at the computers I needed to purchase for my businessI was sent a quote in writing on official Dell letterhead outlining the sale of these computersI called to make the purchase and they would not honor the quote they had just sent meQuote form explicitly stated it was valid for days (until 8/13/16) yet they would not honor less than hours laterTalked to multiple managers with no resolutionThey were very rude and unprofessional
I can send a copy of the quote if you'd like to see it for yourselfThere is no fine print or anything tricky about itIt is as clear as it could be stated in more than one location on the form
Dell has refused to fix an issue that requires simple verification of a shipping and a billing addressThey refuse to allow me to speak to a manager, and have hung up on me without verifying the completion of my order timesEach wait time is up to hoursThere are no confirmation orders, and their are no orders in queWhen customer service is contacted to make sure they do not hang up they say they will stay on the line to guarantee me it will be resolved on for them to transfer the call, not be on the line, they hang up on me, and the issue is not resolved
At this point it is clear that they are refusing to complete the order
I ordered a brand new laptop from Dell's website directly Since day one the laptop has not worked correctly I have contacted Dell support multiple times and spent over hours in total troubleshooting with them They are blaming the issue on Windows I have another PC with the same Windows installed and that PC does not share the same issues
I have preformed everything Dell asked me to do at least twice now Now they are asking me to preform the SAME troubleshooting steps all over again I have expressed my concerns directly to Dell They claim they understand the frustration, but do not take the right steps to correct the issue The only thing I have done on this laptop is troubleshoot it Anytime I try to use it for operation, it freezes or crashes
I understand I am over the day return policy, but I tried to fix the Laptop first I didn't know it would turn into this ever ending problem I am still in the warranty period If I would have know
On the laptop purchased May screen turns black after -hours computer is on , even if not in use at allComputer has been mailed to Dell for repairs two times regarding the same issue And two times computer has been accessed remotely by technician as well as over the phone testing were not successfulComputer I bought is confirmed to be defective and non-reparable I would like to exchange it for a new one or a full refund
We ordered Adobe Acrobat Pro from Dell's website in the amount of $on May 18th, and have been unable to download it and install on the machine ever since I have spent over days in total at least a full hour period on the phone will Dell Each department or person I talk to keeps sending me to the next department or person The issue never gets resolved I have asked Dell to resend me a new password so that I can access this "digital locker" they have and they do that, however it still does not work and it says the application cannot be started and to contact the vendor - the vendor which is Dell At this point all we want is a full refund for this software we cannot use or even installI have asked for a full refund and they have denied it, because they say the software is in the "digital locker" and as I have said 100x over to them, I understand it is in the "digital locker" but it is not accessible I can see it and I try to download it but it does not work
Dec 2016, I ordered a piece of junk laptop from Dell - which I had to file a Revdex.com complaint about because Dell would not honor the price they quoted me for the trade in laptop to put towards the purchase price of the new junk laptop With that laptop, I ordered a subscription to Microsoft I returned that laptop about a week or so after I received it, and when I returned the laptop I cancelled my Microsoft subscription, and later followed up with Dell Customer Care to confirm that the laptop was being refunded and my Microsoft subscription was indeed cancelled I was told that yes, the subscription was canceled and I would not be billed
I received an invoice tonight for a renewal charge for the Microsoft subscription that I cancelled a year ago I spent almost an hour on the phone - over several phone calls - with Dell customer care trying to get the subscription cancelled and a refund issued I even attempted to use the Chat feature online with Dell and was not
I ordered an Alienware rlaptop with a sleeve, a copy of agents of mayhem, and microsoft office It took several weeks for them to resolve the fact that I didn't have agents of mayhem, and a little over a week to resolve the fact that I didn't get a sleeve Now after my office subscription I realized that they never gave me Office either On top of this, it took about emails back and forth to resolve the Agents of Mayhem issue I was very much done with reaching out to their customer service department when I noticed the office issue After contacting their "Order Customer Service" department, they tried to defer me to resubmit a new ticket again to a different customer service department asking for a code I've never heard of it seems like they are intentionally making this very hard to do so that I just don't do it I am very much done with this company, and very close to telling them to take the laptop back and cancelling my charge This is ridiculous and should not be a legitimate way to run a business
To whom it may concern, I'm writing this to inform you of the severe frustration that I've been through ordering a product from the company Dell I'll start at the top and run you through my little story I have about my experience with Dell I bought a tv online from Dell on Nov 21st and choose the free day shipping I was expecting my tv on the 23rd and didn't arrive I called order support and was informed that two day shipping wasn't available on Or bigger as mine was *** inch but the website still let me pick this option Order support informed me that it would be here on Friday the 23rd, but of course it never showed being a long weekend with ThanksgivingI spoke with the delivery company pilot (they received the package on the 22nd, hrs away from me) and they informed me that they subcontracted the delivery to *** *** from *** *** contacted me Monday the 28th to confirm Tuesday 29th delivery*** called me Tuesday morning stating the tv wa
Purchased a computer from Dell on 04/29/online from the Dell store with the help of the dell chat featureReceived the computer roughly the last week of May or the first week of JuneWasn't able to set up and use the computer for two weeks due to time constraintsOnce computer was loaded with the pertinent software ( I e; firewalls, games, etc.) I began using the computer for its intended purpose, gaming( indeed dell advertised this particular model as their top of the line gaming laptop) Upon using the computer for the first time, the computer fails to play games with any satisfactionSpecifically, freezing up during gameplayEven more specifically the screen freezes on one frame (frame rate stuttering) every twenty - thirty seconds for a period of to seconds until the game crashes
On or around June 14th I contacted dell by telephone to explain the issues I was having and to tell them I wanted to return the computerThe representative told me that they need to
I purchased a Dell Inspirion in May The device did not work at the time of the purchase I spent multiple hours working with Dell technical support This support happened over multiple daysI was told the device did not work at purchase because it had been in a box too long and had missed updates Most issues were eventually resolved, although a consistent noise was not fixed I was never offered a replacement device even though it was obvious that the device did not work as it should In January, the touchscreen stopped working Again, I attempted to work with technical support They were unable to fix the probably and finally reluctantly agreed to send a replacement screen When the screen arrived, a technical support person from my school system attempted to install the screen only to recognize that the replacement screen is not the same size or shape; therefore, it will not fit in my device I again spoke with technical support to explain the situation They refus
I purchased a refurbished Dell Inspiron laptop from the Dell outlet in June After a few months of use the keyboard went bad (the "a" key stopped functioning) Dell sent a service technician out to fix the problem They were able to replace the keyboard, but he misaligned the case on the computer so badly that I could not use USB or headphone jacks The technician returned, but was unable to fix the new problem He arranged for the laptop to be shipped to the repair center, which it was When I got the laptop back the issue was not addressed Dell sent another technician out to fix it, but he was unable to as well When this technician was done with the laptop the hard drive no longer worked, so it needed to be replaced Another technician was scheduled to replace the hard drive and repair the case, but after looking at the computer he said that the batter was defective and he could not complete the repair Dell told me I need to send the computer in again I explained that
Purchased a Inspiron Series (Intel(R)) - laptop from Dell on November 28, for a Christmas present, which began using on December 24, and now two months after using the laptop on February 10, the laptop is frozen and will not work at all Dell Customer Service Representatives in India said the charge will be $for software to get the laptop to work That seems like extortion to us, to have to pay for more software to have a brand new laptop to work There is a year warranty on the hardware, but not software We are going to dispute the matter with our credit card companies, insurance company, and even contact Chicago news stations, abc, cbs, and nbc to do an investigative report on Dell forcing customers to pay more money to have their laptop or computers to work after purchasing brand new items
We purchased this computer in July and it came with a month subscription for McAfee LiveSafe I never received the McAfee but did not realize I didn't have it until recently I started by contacting Dell customer service via live chats on 6/27/ Customer Care said they could not assist and transferred the chat to Technical Support who then said they could not assist and I needed to call the Warranty dept at ###-###-#### I called that number on July 5th and spent minutes with *** She used remote access to look at my PC by downloading an app that she said I could delete later She confirmed I did not have McAfee and went to the McAfee website to set up an account for me Then she asked me to check my email to see if I had anything from McAfee Once I opened my email, she took control of the remote and searched my emails looking for any emails from Dell I questioned her about this as the terms I agreed to said she would not access/touch any personal files She
I was trying to consolidate gift cards togetherThe rep gave me an invalids reference numberAfter week later, I found out my gift cards became invalidI called them, one rep told me that I need to provide my driver licenses to verify my identityOne more week later, I called them again and again, their reps told me that my reference number were not valid and they can not find my record of consolidating gift card, which worth about I have been calling them for hours, they are transferring me to different departments, and told me that there is nothing they can do
Received a replacement computer for a defective computer at the end of July, Since then, the LCD screen failed which they replaced and now the Motherboard failed (Oct 6, 2016)It has been an extremely frustrating experience since then to get the necessary parts for the repairI have many emails documenting the process and to date, they have no parts and no ETA availableI have requested another replacement but I am getting the run aroundI have been lied to by service technicians and their supervisors regarding availability of parts and getting return phone calls within a specified timeframeI need help getting this issue resolved as soon as possibleI tried impressing upon them how important a functioning computer is to me but it falls on deaf ears
In July I purchased an XPSand tried to use the internet and the wifi would not workSo I called Dell support and they could not help me troubleshoot the issueSo the pc sat idle for months then in December I tried to use it again and it would not boot properly and stuck on the bios pageThen the same thing happened in the spring of Then on July 5, I talked to *** (very nice and professional individual) and he was not able to satisfy my concerns with the pc I sent Dell a certified letter and email to the board of directorsThen on the week of July 18, I spoke with *** *** about my letterHe refused to replace the pcI asked him if Dell has ever made exceptions to their warranty replacement policy and he said “yes” and explained that those decisions come from corporateI sent *** a follow up email on July and have not heard back from himSo in an effort to contact corporate based on ***’s advice, on 7/20/I emailed both M
On Friday, December 22,I was on the Dell website looking at a computer to purchase I found a Chromebook for $ I proceeded to order it when the payment came up the p*** changed from $to $ This is Bait and Switch
I purchased a Dell computer in January 28, Within a few months, the hard drive crashedI called Dell Warranty who instructed me to send the computer to the repair depotThey assured me that in addition to fixing the computer they would check out the entire computer to make sure there were no further issuesShortly after this, the computer had to be sent back again to the depot to have the motherboard replaced In addition, the power supply had a problem, the battery was not working correctly and the cooling fan sounded like freight trainI asked that this issue be escalated to the next higher level since the warranty is about to expire and we have had several major issuesI explained the concern that this computer again would have problems within a few months and felt that either the computer needed to be replaced or the warranty extended out past January since there are so many issues with itHe NOT so politely informed me that no, they would not replace the computer and asked if I wanted to cancel the repairI said no, and told him I wanted the work done and if they would not replace the computer, at least extend the warranty since this computer has had several major issues within the first monthsHe said that no, they would not do that and I would have to purchase an additional warranty
I expressed great concern then that given all these issues, the last one completed only about week before the warranty expired, that I would have additional issues Well guess what, not even months since the warranty expired, the computer has completely crashed and will not even start up THANKS DELL FOR THE WORST WASTE OF MY HARD EARNED MONEY
I purchased a 65" TV from Dell on Nov 2018, Purchase ID: ***, received the order a week later but it was damaged from shipping I called Dell customer service, they put a replacement for me It took weeks for the new TV to come and the damaged TV still no one showed up to pick up yet; it was sitting here for a month since my living space is very limited I called and emailed customer service a few times, every time it take me an hour to go to a right representative but they did not help a lot In addition to that, the representatives I talked to were with very strong accents; not sure whether they under my concern I never have any purchase experience like that; it's not efficient at all
I am now on my 6th replacement laptopI spent $for a computer which seems to have issues every time I get oneIve asked for a NEW replacement instead of a refurbished but that's impossible to get, so I inherit issues from another returned laptopEach time there are hardware issuesThe first time it was my USB ports not working, then it was my speakers not working, then I had one with a crack in the screen casingit never ends, Whenever you try to get it resolved you speak to someone in India who has no idea what they're talking about, nor do they know anything about computersThey just apologize and transfer my case to someone else among I'm sure, thousands of othersId ask for my money back but that would be too ridiculous of a task for their supportIts also impossible to speak to a manager that actually helpsyou also have to wait days at a time to have them call you because there is no direct way to reach themIf I had known this I would have gone with a different
I spent several hours of time talking with multiple representatives trying to get someone to help me with what I actually needed instead of constantly trying to upsell meEventually we arrived at the computers I needed to purchase for my businessI was sent a quote in writing on official Dell letterhead outlining the sale of these computersI called to make the purchase and they would not honor the quote they had just sent meQuote form explicitly stated it was valid for days (until 8/13/16) yet they would not honor less than hours laterTalked to multiple managers with no resolutionThey were very rude and unprofessional
I can send a copy of the quote if you'd like to see it for yourselfThere is no fine print or anything tricky about itIt is as clear as it could be stated in more than one location on the form
Dell has refused to fix an issue that requires simple verification of a shipping and a billing addressThey refuse to allow me to speak to a manager, and have hung up on me without verifying the completion of my order timesEach wait time is up to hoursThere are no confirmation orders, and their are no orders in queWhen customer service is contacted to make sure they do not hang up they say they will stay on the line to guarantee me it will be resolved on for them to transfer the call, not be on the line, they hang up on me, and the issue is not resolved
At this point it is clear that they are refusing to complete the order
I ordered a brand new laptop from Dell's website directly Since day one the laptop has not worked correctly I have contacted Dell support multiple times and spent over hours in total troubleshooting with them They are blaming the issue on Windows I have another PC with the same Windows installed and that PC does not share the same issues
I have preformed everything Dell asked me to do at least twice now Now they are asking me to preform the SAME troubleshooting steps all over again I have expressed my concerns directly to Dell They claim they understand the frustration, but do not take the right steps to correct the issue The only thing I have done on this laptop is troubleshoot it Anytime I try to use it for operation, it freezes or crashes
I understand I am over the day return policy, but I tried to fix the Laptop first I didn't know it would turn into this ever ending problem I am still in the warranty period If I would have know
On the laptop purchased May screen turns black after -hours computer is on , even if not in use at allComputer has been mailed to Dell for repairs two times regarding the same issue And two times computer has been accessed remotely by technician as well as over the phone testing were not successfulComputer I bought is confirmed to be defective and non-reparable I would like to exchange it for a new one or a full refund
We ordered Adobe Acrobat Pro from Dell's website in the amount of $on May 18th, and have been unable to download it and install on the machine ever since I have spent over days in total at least a full hour period on the phone will Dell Each department or person I talk to keeps sending me to the next department or person The issue never gets resolved I have asked Dell to resend me a new password so that I can access this "digital locker" they have and they do that, however it still does not work and it says the application cannot be started and to contact the vendor - the vendor which is Dell At this point all we want is a full refund for this software we cannot use or even installI have asked for a full refund and they have denied it, because they say the software is in the "digital locker" and as I have said 100x over to them, I understand it is in the "digital locker" but it is not accessible I can see it and I try to download it but it does not work
Dec 2016, I ordered a piece of junk laptop from Dell - which I had to file a Revdex.com complaint about because Dell would not honor the price they quoted me for the trade in laptop to put towards the purchase price of the new junk laptop With that laptop, I ordered a subscription to Microsoft I returned that laptop about a week or so after I received it, and when I returned the laptop I cancelled my Microsoft subscription, and later followed up with Dell Customer Care to confirm that the laptop was being refunded and my Microsoft subscription was indeed cancelled I was told that yes, the subscription was canceled and I would not be billed
I received an invoice tonight for a renewal charge for the Microsoft subscription that I cancelled a year ago I spent almost an hour on the phone - over several phone calls - with Dell customer care trying to get the subscription cancelled and a refund issued I even attempted to use the Chat feature online with Dell and was not
I ordered an Alienware rlaptop with a sleeve, a copy of agents of mayhem, and microsoft office It took several weeks for them to resolve the fact that I didn't have agents of mayhem, and a little over a week to resolve the fact that I didn't get a sleeve Now after my office subscription I realized that they never gave me Office either On top of this, it took about emails back and forth to resolve the Agents of Mayhem issue I was very much done with reaching out to their customer service department when I noticed the office issue After contacting their "Order Customer Service" department, they tried to defer me to resubmit a new ticket again to a different customer service department asking for a code I've never heard of it seems like they are intentionally making this very hard to do so that I just don't do it I am very much done with this company, and very close to telling them to take the laptop back and cancelling my charge This is ridiculous and should not be a legitimate way to run a business
To whom it may concern, I'm writing this to inform you of the severe frustration that I've been through ordering a product from the company Dell I'll start at the top and run you through my little story I have about my experience with Dell I bought a tv online from Dell on Nov 21st and choose the free day shipping I was expecting my tv on the 23rd and didn't arrive I called order support and was informed that two day shipping wasn't available on Or bigger as mine was *** inch but the website still let me pick this option Order support informed me that it would be here on Friday the 23rd, but of course it never showed being a long weekend with ThanksgivingI spoke with the delivery company pilot (they received the package on the 22nd, hrs away from me) and they informed me that they subcontracted the delivery to *** *** from *** *** contacted me Monday the 28th to confirm Tuesday 29th delivery*** called me Tuesday morning stating the tv wa
Purchased a computer from Dell on 04/29/online from the Dell store with the help of the dell chat featureReceived the computer roughly the last week of May or the first week of JuneWasn't able to set up and use the computer for two weeks due to time constraintsOnce computer was loaded with the pertinent software ( I e; firewalls, games, etc.) I began using the computer for its intended purpose, gaming( indeed dell advertised this particular model as their top of the line gaming laptop) Upon using the computer for the first time, the computer fails to play games with any satisfactionSpecifically, freezing up during gameplayEven more specifically the screen freezes on one frame (frame rate stuttering) every twenty - thirty seconds for a period of to seconds until the game crashes
On or around June 14th I contacted dell by telephone to explain the issues I was having and to tell them I wanted to return the computerThe representative told me that they need to
I purchased a Dell Inspirion in May The device did not work at the time of the purchase I spent multiple hours working with Dell technical support This support happened over multiple daysI was told the device did not work at purchase because it had been in a box too long and had missed updates Most issues were eventually resolved, although a consistent noise was not fixed I was never offered a replacement device even though it was obvious that the device did not work as it should In January, the touchscreen stopped working Again, I attempted to work with technical support They were unable to fix the probably and finally reluctantly agreed to send a replacement screen When the screen arrived, a technical support person from my school system attempted to install the screen only to recognize that the replacement screen is not the same size or shape; therefore, it will not fit in my device I again spoke with technical support to explain the situation They refus
I purchased a refurbished Dell Inspiron laptop from the Dell outlet in June After a few months of use the keyboard went bad (the "a" key stopped functioning) Dell sent a service technician out to fix the problem They were able to replace the keyboard, but he misaligned the case on the computer so badly that I could not use USB or headphone jacks The technician returned, but was unable to fix the new problem He arranged for the laptop to be shipped to the repair center, which it was When I got the laptop back the issue was not addressed Dell sent another technician out to fix it, but he was unable to as well When this technician was done with the laptop the hard drive no longer worked, so it needed to be replaced Another technician was scheduled to replace the hard drive and repair the case, but after looking at the computer he said that the batter was defective and he could not complete the repair Dell told me I need to send the computer in again I explained that
Purchased a Inspiron Series (Intel(R)) - laptop from Dell on November 28, for a Christmas present, which began using on December 24, and now two months after using the laptop on February 10, the laptop is frozen and will not work at all Dell Customer Service Representatives in India said the charge will be $for software to get the laptop to work That seems like extortion to us, to have to pay for more software to have a brand new laptop to work There is a year warranty on the hardware, but not software We are going to dispute the matter with our credit card companies, insurance company, and even contact Chicago news stations, abc, cbs, and nbc to do an investigative report on Dell forcing customers to pay more money to have their laptop or computers to work after purchasing brand new items
We purchased this computer in July and it came with a month subscription for McAfee LiveSafe I never received the McAfee but did not realize I didn't have it until recently I started by contacting Dell customer service via live chats on 6/27/ Customer Care said they could not assist and transferred the chat to Technical Support who then said they could not assist and I needed to call the Warranty dept at ###-###-#### I called that number on July 5th and spent minutes with *** She used remote access to look at my PC by downloading an app that she said I could delete later She confirmed I did not have McAfee and went to the McAfee website to set up an account for me Then she asked me to check my email to see if I had anything from McAfee Once I opened my email, she took control of the remote and searched my emails looking for any emails from Dell I questioned her about this as the terms I agreed to said she would not access/touch any personal files She
I was trying to consolidate gift cards togetherThe rep gave me an invalids reference numberAfter week later, I found out my gift cards became invalidI called them, one rep told me that I need to provide my driver licenses to verify my identityOne more week later, I called them again and again, their reps told me that my reference number were not valid and they can not find my record of consolidating gift card, which worth about I have been calling them for hours, they are transferring me to different departments, and told me that there is nothing they can do
Received a replacement computer for a defective computer at the end of July, Since then, the LCD screen failed which they replaced and now the Motherboard failed (Oct 6, 2016)It has been an extremely frustrating experience since then to get the necessary parts for the repairI have many emails documenting the process and to date, they have no parts and no ETA availableI have requested another replacement but I am getting the run aroundI have been lied to by service technicians and their supervisors regarding availability of parts and getting return phone calls within a specified timeframeI need help getting this issue resolved as soon as possibleI tried impressing upon them how important a functioning computer is to me but it falls on deaf ears
In July I purchased an XPSand tried to use the internet and the wifi would not workSo I called Dell support and they could not help me troubleshoot the issueSo the pc sat idle for months then in December I tried to use it again and it would not boot properly and stuck on the bios pageThen the same thing happened in the spring of Then on July 5, I talked to *** (very nice and professional individual) and he was not able to satisfy my concerns with the pc I sent Dell a certified letter and email to the board of directorsThen on the week of July 18, I spoke with *** *** about my letterHe refused to replace the pcI asked him if Dell has ever made exceptions to their warranty replacement policy and he said “yes” and explained that those decisions come from corporateI sent *** a follow up email on July and have not heard back from himSo in an effort to contact corporate based on ***’s advice, on 7/20/I emailed both M
On Friday, December 22,I was on the Dell website looking at a computer to purchase I found a Chromebook for $ I proceeded to order it when the payment came up the p*** changed from $to $ This is Bait and Switch
I purchased a Dell computer in January 28, Within a few months, the hard drive crashedI called Dell Warranty who instructed me to send the computer to the repair depotThey assured me that in addition to fixing the computer they would check out the entire computer to make sure there were no further issuesShortly after this, the computer had to be sent back again to the depot to have the motherboard replaced In addition, the power supply had a problem, the battery was not working correctly and the cooling fan sounded like freight trainI asked that this issue be escalated to the next higher level since the warranty is about to expire and we have had several major issuesI explained the concern that this computer again would have problems within a few months and felt that either the computer needed to be replaced or the warranty extended out past January since there are so many issues with itHe NOT so politely informed me that no, they would not replace the computer and asked if I wanted to cancel the repairI said no, and told him I wanted the work done and if they would not replace the computer, at least extend the warranty since this computer has had several major issues within the first monthsHe said that no, they would not do that and I would have to purchase an additional warranty
I expressed great concern then that given all these issues, the last one completed only about week before the warranty expired, that I would have additional issues Well guess what, not even months since the warranty expired, the computer has completely crashed and will not even start up THANKS DELL FOR THE WORST WASTE OF MY HARD EARNED MONEY
I purchased a 65" TV from Dell on Nov 2018, Purchase ID: ***, received the order a week later but it was damaged from shipping I called Dell customer service, they put a replacement for me It took weeks for the new TV to come and the damaged TV still no one showed up to pick up yet; it was sitting here for a month since my living space is very limited I called and emailed customer service a few times, every time it take me an hour to go to a right representative but they did not help a lot In addition to that, the representatives I talked to were with very strong accents; not sure whether they under my concern I never have any purchase experience like that; it's not efficient at all
I am now on my 6th replacement laptopI spent $for a computer which seems to have issues every time I get oneIve asked for a NEW replacement instead of a refurbished but that's impossible to get, so I inherit issues from another returned laptopEach time there are hardware issuesThe first time it was my USB ports not working, then it was my speakers not working, then I had one with a crack in the screen casingit never ends, Whenever you try to get it resolved you speak to someone in India who has no idea what they're talking about, nor do they know anything about computersThey just apologize and transfer my case to someone else among I'm sure, thousands of othersId ask for my money back but that would be too ridiculous of a task for their supportIts also impossible to speak to a manager that actually helpsyou also have to wait days at a time to have them call you because there is no direct way to reach themIf I had known this I would have gone with a different