On november 3, I had purchased TWO dell dimension desktopsUpon registering the pcs one under my wife the other under myself and submitting the reciept as proof of purchase to dell, dell BLATENTLY REFUSES TO ACKNOWLEDGE WARRANTY OR TECH SUPPORTThey simply told me they were sitting on walmarts shelf too long
This is completely against dells warranty terms which specifically state one year FROM DATE OF INVOICEI have the reciept as proof of date of purchase and dell can see it in thier records but still refuse
I purchased the Inspiron laptop on September of The laptop worked fine for a few months, but after awhile we noticed that the laptop's speaker blewSo I decided to send the laptop in to Dell's repair depotWe thought everything was fine until we had received our package and opened the product up again after receiving itThe cover of the laptop looked as if it was keyed while it was in the repair depot, having major scratches on the top coverAfterwards we were skeptical of sending the laptop back to Dell's repair depot, afraid that the laptop would return batteredInstead Dell decided to send a technician to repair the top cover of the laptopA few months later, around September of 2017, We had realized that the laptop was having issues with its top left hinge of the rear coverAfter contacting Dell's support team about the matter, they told us that they could not repair the laptop without cost because it was classified as physical damage and referred us to their o
My primary complaint is directed at DellHowever, the Revdex.com is sullying its reputation by giving an A+ rating to DellMy husband and I are having a nightmare experience with Dell Premium Service which we purchased on 8/29/for both of our computersOn May 25, 2017, after the tech destroyed not only all the data on my husband's computer but all the baon the external hard drive as well, we were first told that it was the tech's fault and asked what would it take for Dell to make it rightWe replied we would attempt to mitigate the damage by trying to go to a recovery serviceWe stated if we could recover the lost data we would ask for only the out-of-pocket expenses to recover the dataWe spent $200-$paying for internet scanning to determine whether the *** recovery program (it was a *** external drive that the tech destroyed our data from.) *** could not recoverWe took the drive to *** and their recovery system could not recover as wel
I recently purchased a laptop for my sonI was given the option to receive an $egift cardI was also given an additional $egift card from the rewards programI did not realize the egift cards can only be used for Dell purchasesNonetheless, I decided to use them in the purchase of another laptopI used a credit card to pay the remaining balance in full, after the gift cards had been appliedThe next day I received a message saying that there was trouble processing my payment but another attempt would be made the following dayThen nothingI waited for the laptop to arrive and was told that my order had been cancelled and I would have to reorderWhen I tried to reorder, I was told the egift cards had already been used and could not be refunded! What!? I questioned that if that was the case, the laptop would have been partially paid forI was given a case number and told someone would look into it and contact me in three daysA week later, still no call or e
I have an Dell Inspiron purchased new from Dell in December It has a WiFi connection problem and loses the ability to connect via WiFi every time it is moved or I use the mouse padI have been a very patient customer while Dell TS tries to fix my WiFi connection problemsHowever, I have reached my limit of patience and need them to resolve the issueEach time that my computer is reset to the factory settings (times so far)I am not going to bore you with the details of calls with Dell TS but suffice it to say resetting my computer to factory setting each time is not a solution to the problemI have to spend countless hours on the computer downloading and reloading apps and just trying to make it user friendly againI spend hours and days doing this and just when I trust it again I try to take it somewhere and the Wifi does NOT function, and I have to start from scratch(I am not an app savvy person so this takes me a while to perform these tasks that might take someone else a short amount of time)
This latest round with Dell TS they had me flip over the computer and remove the batteryRemove the screw from the cover that holds the hard driveThen pull the WiFi card and the wires, clean the edge of the card and re-insert it into the WiFi locationI have done that several times in the last few days but WiFi does not stay and sometimes does not return at allThis latest WiFi issue Dell TS contact has gone on for at least days WITHOUT a resolutionI am curious why a supervisor from Tech Support has not contacted me when I was told that a supervisor would contact me an hour from my phone conversation with Dell TS staff at 3:pm PST on 7/8/I am very aggravated with Dell Technical Support service at this time as they have not been successful at determining what is wrong with my computer and why it loses WiFi connection every time the computer is movedI understand that they have a days return policy but I didn't move it the first days because it was basically docked at homeNow all I have is WiFi at home and elsewhere and the computer has to be connected via cable or ethernet and the Wifi on this computer is still NOT functioning which makes the computer USELESS to me if it is NOT portable which is one of the primary functions of a PCNow they want me to send my computer to them to fix leaving me without a computer to work with and this is unacceptableI do NOT find that is a good resolution for a customer who has been dealing with this issue since the computer was delivered and I have not had a completely working computer since purchasing this Dell productI expect Dell to come up with a solution to the problem that is going to make me a happy customerFrustrated in California
I purchased a tv , sound bar and surge protector online and mistakenly put the ship to address as my bill to address This was done on a Saturday and Dell Customer Support is closed on weekends I called immediately Monday morning and began the process of correcting it Afte phones calls and computer chats, it was not fixed and the sound bar and surge protector were delivered They kept promising the tv would not, but it was I asked them to return it and they said yes Customer support was not helpful and I asked for the name/number of their corporate headquarters to get help...they refused I searched and found *** *** on LinkedIn and emailed him He brought their Resolution Team in who, again, was not helpfulThe finally sent an employee to pick up the tv and issued a credit The problem is the credit was wrong and short I sent a note to the resolution team asking for the remaining credit and heard nothing back I again contacted Mr*** who said he would
Dell has a stated price match policy and advertises it to ensure that consumers get a fair price for their purchases
https://www.dell.com/learn/us/en/19/campaigns/price-match-guarantee
Dell specifically notes that it will price match specifications on the following:
o Operating system
o Memory
o Hard disk drive capacity
o Graphics solution (i.eGPU)
o Screen Size and Resolution
o Touch capability
o Processor
HP Spectre xand Dell XPS 15in 2-are effectively the same product, across the entire line up of price matchable specs
Dell refuses to match the XPS to Spectre Xpricing
I would like the following specifications:
Gb of RAM
TB hard drive
4k screen
Dell lists this product for
HP lists this product for
I am a disabled person who depends on his computer for work as I am a consultantI purchased a Dell laptop in April of this year and I have had no good use out of the productWhen I first started it up it hung up several times before it was able to actually turn on and use itSince then I have had many issues such as it hanging up , the processor is very slow , the caps lock button malfunctions all the time , the frame of the computer has started to crumble and break off
I received a warning that I should upgrade my system and it made it worst , now I cant use some of my programs
It is clear that this computer was a defective unit that was sent out to me and it cost $which is more than regular market valueWhen I was making the purchased I asked the sales rep for an International warranty on-site and also a accident or breakage warranty
I called Dell to come and fix it when I was in Florida in early June and they refused to come because they said I had a mawar
I chatted with a dell representative to purchase a stylus for my computerThe representative advised me of a Stylus that is compatible and I purchased itThe pen arrived much later than expected and it did not workI tried to contact tech support and was redirected to different departments multiple times until I was directed back to the department that advised me to buy the penThere I was informed that the pen would not work with my computerI have transcripts of all conversations except the last one since it was over the phoneI also purchased Adobe Drawboard to use with the stylus
I purchased a television from Dell after clicking on a Black Friday online advertisement The advertisement and purchase process claimed a $gift card rebate would be sent via email within 10-business days On day I had not received the promised card and engaged Dell Customer Cares with an online chat and email asking about the timeline for delivery They told me to continue waiting On 12/I engaged Dell Customer Cares via social media and submitted order information again They told me to wait 24-hours for a resolution I have not received the promised rebate I have disputed the transaction with my credit card provider
I have a Dell Mand it will not bootIt nakes loud beeps and the screen remains blackI have had it fixed onceNow its doing it againI should not have to keep putting money into getting it fixedThe issue apparently is the motherboardThere are many complaints onkine in regards to the SAME issueThe motherboard is defectiveI called dell and they are trying to charge me which is unfairTheir excuse is, it is no longer under warrantyThis isnt something that was caused, this is an issue that is a result of a defective piece of hardware
I received a $gift card for Dell with my purchase of a t v It has been impossible to spend the gift card and I have been getting the run around from their representatives for over days
This is a terrible company and it seems that they intentionally make it difficult or impossible to use their gift cards
I bought a Dell laptop which is considered "high-quality" and spent money on it thinking that it would deliver the quality I was looking for in my laptop being that I had spent a lot of moneyUnfortunately, my laptop began to fall apart within a month of purchasing it with the bottom part of my laptop coming apart and my computer would randomly heat up and shut downIn fact, there were times when I was working on my laptop and my computer screen started to blank outI called technical support multiple times and every time the representatives would give me a different reason to why my laptop was not functioning properlyThen, they even started repetitively forcing me to buy new warranty while it was within warranty and told me a technician could come out and fix my laptop but there is no guarantee that it would necessarily fix my laptop and I would have to pay out of pocket to get it fixedI have never heard something so ridiculous like thisI can't believe that this is the level of integrity and value Dell upholds as a companyThey need to stop cheating consumers and selling crappy so-called high-technology laptops because they are absolutely piece of crapI am going to be sure to never recommend this company to my friends and family to buy their electronic devicesThis is ridiculous and committing act of fraud to consumers
I ordered a TV yesterday on July 2018, we discussed our issue at home with switching providers and decided to wait a couple weeks to order the new TV to make sure things will work first
I got onto my account and logged in, filled out questioner and submitted cancel my order placed yesterdayI received a letter back saying order non cancelable and to call ***I talked to an agent who ask me the same questions of why I want to return and she also denied, I ask for her supervisor, I talked to a *** *** and also told me the same thing, I can wait the two weeks for it to be delivered then resubmit and pay a 15% restocking fee and shippingAs of right now the order is still in as of july 4th as shoiwing, received then Order Number: *** confirmed, at this time on July th at 10:06am item has not shipped
I feel Dell is forcing me to buy their product and as a result will never do business with them again
in OctI ordered a new belt for my Dell laser printer I installed it in my printer near the end of DecIt should last for pagesIt started chewing things up during a print job over the weekendOn Monday morning, I went to Dell's site to order another as I need it for my businessFirst, I was offered a 10% off code, which would not take, then I chose next business day shipping at the additional costThis was Monday, Feb29, When the order was confirmed, it states that it will not ship until March 4, and will not be received by me until March 7, That is not what I orderedDell is continually putting fraudulent information out to consumers and no one is holding them accountableI should have my part delivered tomorrow (site says "order by 2pm for next business day delivery" That is fraudulentOrder #***Additionally, I should receive replacement or refund of the inferior product I received back in Oct
After numerous under warranty in-home repairs (four visits since November 23, 2015), the service technician finally declared the computer could not be repairedSomeone called from the Service escalation team to promise I would receive an equal or better new system, however the computer presented to me had a lower level processor (an irather than an iprocessor as I had, which has significant processing differences)When I stated that was insufficient, the threat was made to take weeks longer to rebuild an older machine As it is, the anticipated shipping date shown in the latest email, March 8th, 2016, is one month after the latest repair request was made February 09, 2016) I was also informed that the warranty on the replacement would only go as long as my original warranty
As a Dell Advantage Member, I am entitled to day shipping, but the shipping shown for the replacement shows day shipping
I have been deprived of the use of any computer for weeks I need this syst
I ordered a solid-state drive (SSD) from Dell's web site, as they advertised it with a discountThe web page said the original price was $but they were offering an $discount, bringing the total to $19.99, with free deliverySo I placed an order, with an order total of $including tax
I received three emails from DellThe subject lines were:
- Dell Order Has Been Received for Dell Purchase ID: ***
- Dell Order Has Been Confirmed for Dell Purchase ID:
- Your Recent Order from Dell
The first email was received as soon as I placed the orderThe second was received hours later
The final email was received about days after the order was placed, and said:
"We regret to inform you that your recent order *** for the WD Blue PC SSD WDS250G1B0A - Solid state drive - GB - internal - 2.5-inch - SATA 6Gb/s has been cancelled due to a pricing error on our WebsiteWe apologize for any inconvenience this may cause."
I have
Dear Sir/Madam,
Good morningThis is *** *** ***I have purchased a *** Latitude *** laptop at www.***.com on July This laptop I have purchased for my Small and Medium Business (SIRI TECH ) and order number is *** The service tag of laptop is ***I have next business day service warranty on this laptop until July 05th on this laptop Few months back, I have transferred this *** Latitude *** laptop along with *** warranty to my Indian company called "Plentyware Software Solutions" based in ***, India which is also a Small and Medium Business company for business reasons
From the month of January 2017, this laptop started giving us troubleIt is becoming too hot to handle after 4-hours of continuous use and the laptop turns off automatically making us lose our unsaved workI have raised a complaint with *** India on February 22nd 2017, by calling them at the contact number provided by them in their support website*** Tec
I bought a dell XPS laptop from dell website on 11/18/for $+taxHowever on 12/08/i checked the price again and there was $off on the same modelI called customer service and they told me that $will be refunded to my account within 2-business days according to their price match policy if price drops within days of original purchase dateHowever I did not receive any refund till 12/19/I called them more times between 12/08/and 12/19/However there has been no update from DellDell customer support has not been helpful in this matter
I just purchased a Inspiron delivered 9/1/ On the second day I used the computer there were issues where it would not work After working with tech support for over one hour, Dell tried to get me to purchase a support plan for to fix my brand new computer which is under warranty They said the warranty covers only hard drive issues and this is a software issueHow do they know that since it wont boot?? I reminded them the unit is days old and nothing had been downloaded into it the first and only time it was turned on I am going to *** *** to make a dispute No way will Dell get another dime on a brand new computer They should just take this one back and replace it or refund my money
On november 3, I had purchased TWO dell dimension desktopsUpon registering the pcs one under my wife the other under myself and submitting the reciept as proof of purchase to dell, dell BLATENTLY REFUSES TO ACKNOWLEDGE WARRANTY OR TECH SUPPORTThey simply told me they were sitting on walmarts shelf too long
This is completely against dells warranty terms which specifically state one year FROM DATE OF INVOICEI have the reciept as proof of date of purchase and dell can see it in thier records but still refuse
I purchased the Inspiron laptop on September of The laptop worked fine for a few months, but after awhile we noticed that the laptop's speaker blewSo I decided to send the laptop in to Dell's repair depotWe thought everything was fine until we had received our package and opened the product up again after receiving itThe cover of the laptop looked as if it was keyed while it was in the repair depot, having major scratches on the top coverAfterwards we were skeptical of sending the laptop back to Dell's repair depot, afraid that the laptop would return batteredInstead Dell decided to send a technician to repair the top cover of the laptopA few months later, around September of 2017, We had realized that the laptop was having issues with its top left hinge of the rear coverAfter contacting Dell's support team about the matter, they told us that they could not repair the laptop without cost because it was classified as physical damage and referred us to their o
My primary complaint is directed at DellHowever, the Revdex.com is sullying its reputation by giving an A+ rating to DellMy husband and I are having a nightmare experience with Dell Premium Service which we purchased on 8/29/for both of our computersOn May 25, 2017, after the tech destroyed not only all the data on my husband's computer but all the baon the external hard drive as well, we were first told that it was the tech's fault and asked what would it take for Dell to make it rightWe replied we would attempt to mitigate the damage by trying to go to a recovery serviceWe stated if we could recover the lost data we would ask for only the out-of-pocket expenses to recover the dataWe spent $200-$paying for internet scanning to determine whether the *** recovery program (it was a *** external drive that the tech destroyed our data from.) *** could not recoverWe took the drive to *** and their recovery system could not recover as wel
I recently purchased a laptop for my sonI was given the option to receive an $egift cardI was also given an additional $egift card from the rewards programI did not realize the egift cards can only be used for Dell purchasesNonetheless, I decided to use them in the purchase of another laptopI used a credit card to pay the remaining balance in full, after the gift cards had been appliedThe next day I received a message saying that there was trouble processing my payment but another attempt would be made the following dayThen nothingI waited for the laptop to arrive and was told that my order had been cancelled and I would have to reorderWhen I tried to reorder, I was told the egift cards had already been used and could not be refunded! What!? I questioned that if that was the case, the laptop would have been partially paid forI was given a case number and told someone would look into it and contact me in three daysA week later, still no call or e
I have an Dell Inspiron purchased new from Dell in December It has a WiFi connection problem and loses the ability to connect via WiFi every time it is moved or I use the mouse padI have been a very patient customer while Dell TS tries to fix my WiFi connection problemsHowever, I have reached my limit of patience and need them to resolve the issueEach time that my computer is reset to the factory settings (times so far)I am not going to bore you with the details of calls with Dell TS but suffice it to say resetting my computer to factory setting each time is not a solution to the problemI have to spend countless hours on the computer downloading and reloading apps and just trying to make it user friendly againI spend hours and days doing this and just when I trust it again I try to take it somewhere and the Wifi does NOT function, and I have to start from scratch(I am not an app savvy person so this takes me a while to perform these tasks that might take someone else a short amount of time)
This latest round with Dell TS they had me flip over the computer and remove the batteryRemove the screw from the cover that holds the hard driveThen pull the WiFi card and the wires, clean the edge of the card and re-insert it into the WiFi locationI have done that several times in the last few days but WiFi does not stay and sometimes does not return at allThis latest WiFi issue Dell TS contact has gone on for at least days WITHOUT a resolutionI am curious why a supervisor from Tech Support has not contacted me when I was told that a supervisor would contact me an hour from my phone conversation with Dell TS staff at 3:pm PST on 7/8/I am very aggravated with Dell Technical Support service at this time as they have not been successful at determining what is wrong with my computer and why it loses WiFi connection every time the computer is movedI understand that they have a days return policy but I didn't move it the first days because it was basically docked at homeNow all I have is WiFi at home and elsewhere and the computer has to be connected via cable or ethernet and the Wifi on this computer is still NOT functioning which makes the computer USELESS to me if it is NOT portable which is one of the primary functions of a PCNow they want me to send my computer to them to fix leaving me without a computer to work with and this is unacceptableI do NOT find that is a good resolution for a customer who has been dealing with this issue since the computer was delivered and I have not had a completely working computer since purchasing this Dell productI expect Dell to come up with a solution to the problem that is going to make me a happy customerFrustrated in California
I purchased a tv , sound bar and surge protector online and mistakenly put the ship to address as my bill to address This was done on a Saturday and Dell Customer Support is closed on weekends I called immediately Monday morning and began the process of correcting it Afte phones calls and computer chats, it was not fixed and the sound bar and surge protector were delivered They kept promising the tv would not, but it was I asked them to return it and they said yes Customer support was not helpful and I asked for the name/number of their corporate headquarters to get help...they refused I searched and found *** *** on LinkedIn and emailed him He brought their Resolution Team in who, again, was not helpfulThe finally sent an employee to pick up the tv and issued a credit The problem is the credit was wrong and short I sent a note to the resolution team asking for the remaining credit and heard nothing back I again contacted Mr*** who said he would
Dell has a stated price match policy and advertises it to ensure that consumers get a fair price for their purchases
https://www.dell.com/learn/us/en/19/campaigns/price-match-guarantee
Dell specifically notes that it will price match specifications on the following:
o Operating system
o Memory
o Hard disk drive capacity
o Graphics solution (i.eGPU)
o Screen Size and Resolution
o Touch capability
o Processor
HP Spectre xand Dell XPS 15in 2-are effectively the same product, across the entire line up of price matchable specs
Dell refuses to match the XPS to Spectre Xpricing
I would like the following specifications:
Gb of RAM
TB hard drive
4k screen
Dell lists this product for
HP lists this product for
I am a disabled person who depends on his computer for work as I am a consultantI purchased a Dell laptop in April of this year and I have had no good use out of the productWhen I first started it up it hung up several times before it was able to actually turn on and use itSince then I have had many issues such as it hanging up , the processor is very slow , the caps lock button malfunctions all the time , the frame of the computer has started to crumble and break off
I received a warning that I should upgrade my system and it made it worst , now I cant use some of my programs
It is clear that this computer was a defective unit that was sent out to me and it cost $which is more than regular market valueWhen I was making the purchased I asked the sales rep for an International warranty on-site and also a accident or breakage warranty
I called Dell to come and fix it when I was in Florida in early June and they refused to come because they said I had a mawar
I chatted with a dell representative to purchase a stylus for my computerThe representative advised me of a Stylus that is compatible and I purchased itThe pen arrived much later than expected and it did not workI tried to contact tech support and was redirected to different departments multiple times until I was directed back to the department that advised me to buy the penThere I was informed that the pen would not work with my computerI have transcripts of all conversations except the last one since it was over the phoneI also purchased Adobe Drawboard to use with the stylus
I purchased a television from Dell after clicking on a Black Friday online advertisement The advertisement and purchase process claimed a $gift card rebate would be sent via email within 10-business days On day I had not received the promised card and engaged Dell Customer Cares with an online chat and email asking about the timeline for delivery They told me to continue waiting On 12/I engaged Dell Customer Cares via social media and submitted order information again They told me to wait 24-hours for a resolution I have not received the promised rebate I have disputed the transaction with my credit card provider
I have a Dell Mand it will not bootIt nakes loud beeps and the screen remains blackI have had it fixed onceNow its doing it againI should not have to keep putting money into getting it fixedThe issue apparently is the motherboardThere are many complaints onkine in regards to the SAME issueThe motherboard is defectiveI called dell and they are trying to charge me which is unfairTheir excuse is, it is no longer under warrantyThis isnt something that was caused, this is an issue that is a result of a defective piece of hardware
I received a $gift card for Dell with my purchase of a t v It has been impossible to spend the gift card and I have been getting the run around from their representatives for over days
This is a terrible company and it seems that they intentionally make it difficult or impossible to use their gift cards
I bought a Dell laptop which is considered "high-quality" and spent money on it thinking that it would deliver the quality I was looking for in my laptop being that I had spent a lot of moneyUnfortunately, my laptop began to fall apart within a month of purchasing it with the bottom part of my laptop coming apart and my computer would randomly heat up and shut downIn fact, there were times when I was working on my laptop and my computer screen started to blank outI called technical support multiple times and every time the representatives would give me a different reason to why my laptop was not functioning properlyThen, they even started repetitively forcing me to buy new warranty while it was within warranty and told me a technician could come out and fix my laptop but there is no guarantee that it would necessarily fix my laptop and I would have to pay out of pocket to get it fixedI have never heard something so ridiculous like thisI can't believe that this is the level of integrity and value Dell upholds as a companyThey need to stop cheating consumers and selling crappy so-called high-technology laptops because they are absolutely piece of crapI am going to be sure to never recommend this company to my friends and family to buy their electronic devicesThis is ridiculous and committing act of fraud to consumers
I ordered a TV yesterday on July 2018, we discussed our issue at home with switching providers and decided to wait a couple weeks to order the new TV to make sure things will work first
I got onto my account and logged in, filled out questioner and submitted cancel my order placed yesterdayI received a letter back saying order non cancelable and to call ***I talked to an agent who ask me the same questions of why I want to return and she also denied, I ask for her supervisor, I talked to a *** *** and also told me the same thing, I can wait the two weeks for it to be delivered then resubmit and pay a 15% restocking fee and shippingAs of right now the order is still in as of july 4th as shoiwing, received then Order Number: *** confirmed, at this time on July th at 10:06am item has not shipped
I feel Dell is forcing me to buy their product and as a result will never do business with them again
in OctI ordered a new belt for my Dell laser printer I installed it in my printer near the end of DecIt should last for pagesIt started chewing things up during a print job over the weekendOn Monday morning, I went to Dell's site to order another as I need it for my businessFirst, I was offered a 10% off code, which would not take, then I chose next business day shipping at the additional costThis was Monday, Feb29, When the order was confirmed, it states that it will not ship until March 4, and will not be received by me until March 7, That is not what I orderedDell is continually putting fraudulent information out to consumers and no one is holding them accountableI should have my part delivered tomorrow (site says "order by 2pm for next business day delivery" That is fraudulentOrder #***Additionally, I should receive replacement or refund of the inferior product I received back in Oct
After numerous under warranty in-home repairs (four visits since November 23, 2015), the service technician finally declared the computer could not be repairedSomeone called from the Service escalation team to promise I would receive an equal or better new system, however the computer presented to me had a lower level processor (an irather than an iprocessor as I had, which has significant processing differences)When I stated that was insufficient, the threat was made to take weeks longer to rebuild an older machine As it is, the anticipated shipping date shown in the latest email, March 8th, 2016, is one month after the latest repair request was made February 09, 2016) I was also informed that the warranty on the replacement would only go as long as my original warranty
As a Dell Advantage Member, I am entitled to day shipping, but the shipping shown for the replacement shows day shipping
I have been deprived of the use of any computer for weeks I need this syst
I ordered a solid-state drive (SSD) from Dell's web site, as they advertised it with a discountThe web page said the original price was $but they were offering an $discount, bringing the total to $19.99, with free deliverySo I placed an order, with an order total of $including tax
I received three emails from DellThe subject lines were:
- Dell Order Has Been Received for Dell Purchase ID: ***
- Dell Order Has Been Confirmed for Dell Purchase ID:
- Your Recent Order from Dell
The first email was received as soon as I placed the orderThe second was received hours later
The final email was received about days after the order was placed, and said:
"We regret to inform you that your recent order *** for the WD Blue PC SSD WDS250G1B0A - Solid state drive - GB - internal - 2.5-inch - SATA 6Gb/s has been cancelled due to a pricing error on our WebsiteWe apologize for any inconvenience this may cause."
I have
Dear Sir/Madam,
Good morningThis is *** *** ***I have purchased a *** Latitude *** laptop at www.***.com on July This laptop I have purchased for my Small and Medium Business (SIRI TECH ) and order number is *** The service tag of laptop is ***I have next business day service warranty on this laptop until July 05th on this laptop Few months back, I have transferred this *** Latitude *** laptop along with *** warranty to my Indian company called "Plentyware Software Solutions" based in ***, India which is also a Small and Medium Business company for business reasons
From the month of January 2017, this laptop started giving us troubleIt is becoming too hot to handle after 4-hours of continuous use and the laptop turns off automatically making us lose our unsaved workI have raised a complaint with *** India on February 22nd 2017, by calling them at the contact number provided by them in their support website*** Tec
I bought a dell XPS laptop from dell website on 11/18/for $+taxHowever on 12/08/i checked the price again and there was $off on the same modelI called customer service and they told me that $will be refunded to my account within 2-business days according to their price match policy if price drops within days of original purchase dateHowever I did not receive any refund till 12/19/I called them more times between 12/08/and 12/19/However there has been no update from DellDell customer support has not been helpful in this matter
I just purchased a Inspiron delivered 9/1/ On the second day I used the computer there were issues where it would not work After working with tech support for over one hour, Dell tried to get me to purchase a support plan for to fix my brand new computer which is under warranty They said the warranty covers only hard drive issues and this is a software issueHow do they know that since it wont boot?? I reminded them the unit is days old and nothing had been downloaded into it the first and only time it was turned on I am going to *** *** to make a dispute No way will Dell get another dime on a brand new computer They should just take this one back and replace it or refund my money