My service tag is *** my order number is .My wireless keyboard is bad and they sent me a regular keyboard not a wirelessthey say my wireless is not covered because it was not part of the original orderIt you look at my original order you will see the monitor order # ***open that order and you will see the wireless keyboard.I have the year complete care and it says keyboard is covered.When the computer came the keyboard did not have a dongle and I called service and they sent me another wireless keyboard and the Tech are saying I purchased it after the saleI have purchased dells and presently own threeI would like to have someone contact me I need a new key boardthey say because I didn't purchase it with the computer it is not covered by complete careI did purchase it with the original order.because different parts may ship separately you may have several order numbers they think I bought it after the sale
I have contacted Dell four times across three different methods in an effort to receive a replacement charger under warranty, and they are refusing to process the order
I had problems with a laptop and was sent a replacementThe replacement does not work rightIt has a ac adapter warningThe power button does not always work right awayIt has taken me five minutes to get it to workTwo times so far I got it to work by taking out the battery and putting it back inI had someone else try to get it to workHe had the same problemDell replaces my new (as of February 2018) computer with a refurbished one and there are problems with that oneThis is not acceptableI asked for a reliable computerIt should have been a new oneRefurbished computers cost lessI am paying for a new computer On the phone I was told I would get a new computerThe e-mail said refurbished, I want a computer that worksDell has problems, there are thousands of complaints about their computersThey need to make them right if they care
I recently purchased a Dell Computer from Dell.com I recieved an email confirmation In this email confirmation, I was added to some random guys account I was given alot of his personal information such as his home address and account numbers I called Dell to question this person/my account I as told that they could not change it I could not be assured about the security of my credit card used I was placed on hold for minutes at a time and transferred around every time that I complained I was not allowed to speak to a supervisor when I asked for one The only way I could talk to someone was through Facebook comments where I eventually got someone to cancel my order In the end, I even called the random guy who Dell put me on his account with him and told him who I was in case he got my billMy computer was canceled after it failed to ship one week after the delivery date that it never arrived on
My laptop which is under warranty broke Dell sent a new hard drive It didn't fix the problem so I sent it to them and they repaired it and sent it back It worked for less than a week and broke again They said it could not be sent back to them because I never sent back my old hard drive I explained that it had all my data on it and I did not having a working computer to transfer it to until they fixed my laptop Several Dell representatives understood and agreed that made sense Dell spent weeks telling me they needed approval to repair it again I never got approval but a Dell representative sent me a UPS label to send it back When I called for a status report they did not believe I had authorization to send it back and made me prove it was their employee that sent me the label Now they lost my computer and said they would send me a replacement in 24-hours It has been several weeks and they still have not authorized a laptop to be sent to me They continue to tel
On December 28th I placed an order on dell.com (order # ***) It was a Nikon camera+ lenses in a bundle: the order has been delayed times so far!!
Today (2-3-16) I went to the website and ask one of the representative through the chat, what was going on, he said: "The item has been deactivated, the order WONT be processed" and then told me to contact an specialist and gave me the phone numberSo I thought: Why would they not tell me straight instead of stretching/delaying the dates out (this item was suppose to get to me with days free shipping)
At 10:AM I made the first call to customer service, It was the most frustrating experience ever!! I talked with probably different people, get transfers the same departments over and over, ask for Supervisors or Manager and they would just not transfer me until finally I got to speak with a Supervisor named " ***" which did not help at all, I explain to him over and over and it was worthless; All of them were tell
I purchased a Urefurbished monitor on sale from the Dell Sales Outlet on 7/7/(order #***) This monitor was purchased for $ I received a confirmation email listing this model number
Without warning or checking with me my credit card was charged and I was shipped out a different item on 7/- the U2717D monitor
I have talked with multiple representatives by chat and phone to explain the situation Dell has confirmed that they sent me a different item then I ordered
I have tried to initiate an exchange of my U2717D for the correct model UI ordered I have been told it would be impossible to initiate an exchange and send me the item that I originally ordered Instead I have been offered two options:
1) Return the incorrect item for a full refund and repurchase the correct item at full price (sales price would not be offered)
2) Keep the incorrect item and receive a $credit
Neither of these two options are acceptable to me I am
I purchased a Dell Insprion laptop on 6/22/The computer came pre-loaded with Windows HomeFor months the computer ran fineAfter that point the computer would attempt to download Windows Updates and would get into a cycle of showing me a blue screen with "Installing updates/Do not turn off your computer" and then a blue screen with "We couldn't complete the updates/Undoing changes/Don't turn off your computer"After numerous calls I was advised that the computer only comes with 32GB of hard drive space and "that is not enough space for Windows Home"I was advised by several agents to "restore my laptop to factory defaults, and then permanently disable Windows updates"Disabling these updates would also disable any security updates and any updates to the built in virus scanning softwareI was able to finally get the computer back to factory defaults, and *** from Premium Phone Support - 1/19/at 1:50pm took remote control of my laptop and disabled the Wi
May 6, my computer was downloading updates and then everything went blackI contacted Dell on May 7, They took control of my computer remotely to try to repair itThey thought the operating system was damagedThey were unable to repair it and instructed me to mail it to Houston which I didWhen the computer was returned to me, I plugged it in and it still didn't workI contacted Dell again and they downloaded the operating system to a flash drive that I hadThe next day, the representative called and instructed me on how to download the operating system which was unsuccessfulI contacted Dell again and they said that a technician would be out The technician called around 10:00am while I was at work (this happened several times)This past Friday, I was told that someone would call me after 4:pm today, May 29thIt is after 5:pm and have not had a callI previously tried speaking with a manager and was disconnectedIt's getting close to a month of me being wi
I have placed multiple orders with Dell over the last years I have purchased computers for myself, my wife, my children and my grandchildren, and I have had reasonably satisfactory service with my purchases I had not placed an order with Dell in over years since my last purchase, so I was unaware of the significant changes in both my ordering and customer service experience since my last orderI placed an order in early January Because I had some special requests for customizing that was not available on line, I contacted Customer Service to place the order, which went fairly smoothly Then I waited I received an e-mail with my order information, and after approximately week, I logged on to the Dell Website only to find that the order information sent to me was not recognized in the system When I called Customer Service to find out what was happening, I was told that the order information had changed, yet Dell had not notified me of those changes Additionally, because of the "New" order, instead of a shipping date in the near future, the new shipping date was almost month in the future with a delivery date of weeks later This was completely unsatisfactory to me and I had never experienced this with Dell before The CSR was unable to explain any reason for the change, nor why I was not notified of the change After my call to the Dell CSR, and with the new ordering information in hand, I was able to log on to the account and get the information on my order For the next week (keep in mind it has been almost weeks now since my order was initially placed), my order status remained "pre-production" Finally, after approximately days, the order changed to "in production" On February 2016, my order was "shipped", and a USPS tracking number was assigned However, when I used that number to track my shipment, the USPS tracking site did not recognize the number Dell provided as a tracking number This is where the true lack of customer service reveals itself I have sent multiple e-mail requests, chats, and phone calls to the various DELL CSRs and I am unable to get an accurate tracking number, nor am I able to get a straight answer from where my computer was shipped I am only told that my shipment should arrive by March I'm not sure what mechanism for delivery is being used, but it can't be anything remotely resembling the US Postal Service The USPS is slow, but they aren't that slow So, I have asked simple questions of the Dell Representatives: 1) Can you please provide me with an accurate tracking number? and 2) From where is my computer manufactured and shipped? It is now February and, although I have received responses to my queries, my questions still remain unanswered and I have not received my computer Additionally, I have just received an invoice from my Dell Financial Services account stating that my first payment is due on March According to Dell, I won't even receive my shipment until March So, it appears that I am required to make a payment before I know I will even receive my computer I have sent a request to DFS and as of this writing, I still have not received a response This is absolutely the worst customer service experience I have ever had I will NEVER purchase or recommend Dell as a purchase option to anybody in the future Additionally, I will pay the DFS account and close it permanently It is shameful that DELL has departed from its original business model, which turned out good products and a professional Customer Service department - with problem resolution as its core Today, it has lost its way, opting for lack of communication, obfuscation and script-reading as its default position to problem resolution Send my computer from whatever 3rd world cave it was built so that I can validate what I now know to be true about your organization It's time for Dell to go the way of the DoDo
I Purchased the Dell Precision Workstation, service tag *** in May 2016, in the first and a half months of owning it, it’s been through repairs already and dell still couldn’t get the thing back to a working stateI’ve already spent hundreds of dollar on contacting dell and rebooking scheduled tickets to make it to my repair appointment, but the result is the technician either no-showed at the appointment, or the parts they provided does not work! Also, I was having extremely hard time contacting dell to get any helpAlmost half of the agents refused to help me “due to I am outside of US,” which I knew that is a statement, I will elaborate that in detail later on
Here’s the full story:
I purchased the laptop for my trip to *** and *** this summer, the computer arrived with a nonfunctioning screen, it took dell different repairs (one in the us, and the other two the was performed in ***, and a US based prosupport agent scheduled that for me) until the
I have a Dell laptop that is still under warrantyThree months after purchase, the hard drive broke for the first timeI am now on my third broken hard drive and have come to realize that instead of the quality laptop I had expected from Dell I have instead purchased a lemonAfter numerous calls with both technical and customer support, it has become clear that they are not willing to rectify the situationThey have told me that they are unwilling to fix my laptop in the form of a replacement for refund because, in their words, if they do it for me they will have to do it for everyoneThis sort of problem solving and customer support solutions are disturbing at bestI have tried to resolve the issue to no availI am open to a company credit should they truely not be able to replace the machine
* *** *** ***I ordered a laptop computer from the Dell Outlet It was supposed to have a solid state Hybrid drive
I even received an email confirmation from Dell saying that my order was a laptop with a solid state hybrid drive
I called customer service They told me to return the laptop and they will send me another laptop with the right drive
I return the original laptop and get another laptop with the same regular 500GB HDD Not the hybrid drive that I ordered
I call customer service to complain and they tell me that I did not order a laptop with a hybrid hard drive I am speaking to Indian customer service and they barely understand what is going on
I then send an email to *** *** and corporate and also speak to another Indian rep I send him a copy of my order and they basically tell me that I am wrong and they I screwed up, when in fact it is stupid DELL that fails to acknowledge they messed up and will not give me what I ordered
I purchased a Dell Inspiron 15" touchscreen laptop from Costco on June 9, Today, when closing the laptop, the left side joint made a popping noise and the side of the laptop is opening upI called Costco warranty concierge, who connected me to DellThe Dell customer service agent said that the problem is not covered by the warranty and that I would have to call another number to get a quote to pay to have the laptop repairedThis problem was not caused due to a drop or slamming of the laptop, just opening and closingUpon researching this issue on the Dell customer site, it's clear that many individuals have experienced same problem, even though many had been told by Dell customer service agents that nobody else is experiencing this problem from useThis is a known problem and I have had this laptop for less than a year
I started this under Dispute # *** - but I cannot reply to the initial message and would like some resolution from Dell now
from 12/
I’ve tried contacting their customer support service for two days and I find that they are very rudeSome have lied to me others have put me on hold and it just gets disconnected twiceWhen I did get a manager he said there’s nothing to do so cancel the order or cancel and re-order the same order and hope that your order comes in fasterThe main reason why I had to contact your support team is because they failed to contact me when my order was on a holding status for over a week
Update 1/23/- Checked my order status and it has been pushed back again another days and no communication from Dell whatsoever This is unacceptable to order something and wait more than months and not any communication accept from me trying to contact them
I purchased a Dell Alienware laptop in April of It came to me with hardware issues, and unfortunately I did not send it back immediately as I needed the laptop and did not realize the issues were so severe until past the return windowWhen I purchased the laptop, I purchased a premium on-site support package and later purchased an extension of that warrantyI finally attempted to have Dell fix several major hardware issues as they persistedI made a lame duck attempt in August of 2015, but gave up after being run through their diagnostics and being asked to ship the laptop back to themMy support warranty was on-site, I was frustrated, and this was my last admitted mistake in this rigamaroleMy primary attempt to fix the hardware issues therefore began on 9/21/After I began the attempt at repair process, it took me several calls to support and I was forced to do a remote detection algorithm multiple times before they finally acknowledged that it was a hardware issueT
I purchased a Dell Laptop from *** and is less than a year old and the hard drive failedI had several calls with dell tech line and determined that they needed to send a replacement hard driveI installed the hard drive and still would not boot up and made another call to dell and they said that I needed to have a flash media operating usb that at first wanted to charge me for and after several more calls said they would sendWaited days and no package as promisedI made more calls and escalated to the complain department and still no callI had *** concierge on all the calls accepted those that were made to me from dellOne other issue is that I can not understand the techs that all seem to be from India
This review is against the DELL computer customer service Their agents cancelled my order times, I spent hours on the telephone and by email for one computer order and after months, I told them that I was done with Dell and will use their company again
Billing problems ( they didn't know that a Visa card from Bank of America was a US registered card) !!!
Then I had a friend in the USA use her credit card to buy the PC ( I live and work in Shanghai) and they cancelled HER order as well, saying they needed ME to verify HER order !!!
We both finally told them we were finished with Dell
The worst, absolute worst customer service department I have ever come across
I am filing a formal complaint with the CEO of Dell and the entire board of directors of Dell corporation
I ordered GPU's from Dell.com on January 10th with expected delivery date of January I received several emails letting me know my order would be delayed, and I responded to each one accepting the delayThe final delay email I received was on had an expected delivery date of Jan - Jan I spoke with a Dell representative on the phone on January 17th and confirmed this was okI received a confirmation email from this conversation
On January 18, 2018, I received an email from Dell letting me know my order had been cancelled in their words: "As requested, some or all of the items in this order have been cancelled." I did not request this, so I called the number providedThey told me the item I ordered was out of stockThere was no explanation of why the email indicated I had cancelled the orderThey offered to let me re-order the items, but this didn't make any sense to me, if they cancelled my current order due to not having the items, how could they let me
After purchasing a Dell laptop computer from their Dell Outlet (with a month warranty), I began experiencing issues right away with the battery not lasting more that 30-minutes once unplugged from the power sourceI contacted them right at the return threshold only to be told that my "service tag" was not validThat was in September of The issue has only worsened and now the laptop randomly freezes and must be shot down to reboot I have called and "escalated" the issue at least times over the last years only to be told today (May 13, 2016) by Technical service that my warranty was "red tagged." After being transferred to Customer "Care" I was told by *** that my service tag was in fact valid, but there was a temporary hold and my warranty could not be honored until it was removedI had her transfer me to her "supervisor", *** who stated that he would escalate my request to the "internal team" to whom I could not be transferred for resolution, nor contact di
My service tag is *** my order number is .My wireless keyboard is bad and they sent me a regular keyboard not a wirelessthey say my wireless is not covered because it was not part of the original orderIt you look at my original order you will see the monitor order # ***open that order and you will see the wireless keyboard.I have the year complete care and it says keyboard is covered.When the computer came the keyboard did not have a dongle and I called service and they sent me another wireless keyboard and the Tech are saying I purchased it after the saleI have purchased dells and presently own threeI would like to have someone contact me I need a new key boardthey say because I didn't purchase it with the computer it is not covered by complete careI did purchase it with the original order.because different parts may ship separately you may have several order numbers they think I bought it after the sale
I have contacted Dell four times across three different methods in an effort to receive a replacement charger under warranty, and they are refusing to process the order
I had problems with a laptop and was sent a replacementThe replacement does not work rightIt has a ac adapter warningThe power button does not always work right awayIt has taken me five minutes to get it to workTwo times so far I got it to work by taking out the battery and putting it back inI had someone else try to get it to workHe had the same problemDell replaces my new (as of February 2018) computer with a refurbished one and there are problems with that oneThis is not acceptableI asked for a reliable computerIt should have been a new oneRefurbished computers cost lessI am paying for a new computer On the phone I was told I would get a new computerThe e-mail said refurbished, I want a computer that worksDell has problems, there are thousands of complaints about their computersThey need to make them right if they care
I recently purchased a Dell Computer from Dell.com I recieved an email confirmation In this email confirmation, I was added to some random guys account I was given alot of his personal information such as his home address and account numbers I called Dell to question this person/my account I as told that they could not change it I could not be assured about the security of my credit card used I was placed on hold for minutes at a time and transferred around every time that I complained I was not allowed to speak to a supervisor when I asked for one The only way I could talk to someone was through Facebook comments where I eventually got someone to cancel my order In the end, I even called the random guy who Dell put me on his account with him and told him who I was in case he got my billMy computer was canceled after it failed to ship one week after the delivery date that it never arrived on
My laptop which is under warranty broke Dell sent a new hard drive It didn't fix the problem so I sent it to them and they repaired it and sent it back It worked for less than a week and broke again They said it could not be sent back to them because I never sent back my old hard drive I explained that it had all my data on it and I did not having a working computer to transfer it to until they fixed my laptop Several Dell representatives understood and agreed that made sense Dell spent weeks telling me they needed approval to repair it again I never got approval but a Dell representative sent me a UPS label to send it back When I called for a status report they did not believe I had authorization to send it back and made me prove it was their employee that sent me the label Now they lost my computer and said they would send me a replacement in 24-hours It has been several weeks and they still have not authorized a laptop to be sent to me They continue to tel
On December 28th I placed an order on dell.com (order # ***) It was a Nikon camera+ lenses in a bundle: the order has been delayed times so far!!
Today (2-3-16) I went to the website and ask one of the representative through the chat, what was going on, he said: "The item has been deactivated, the order WONT be processed" and then told me to contact an specialist and gave me the phone numberSo I thought: Why would they not tell me straight instead of stretching/delaying the dates out (this item was suppose to get to me with days free shipping)
At 10:AM I made the first call to customer service, It was the most frustrating experience ever!! I talked with probably different people, get transfers the same departments over and over, ask for Supervisors or Manager and they would just not transfer me until finally I got to speak with a Supervisor named " ***" which did not help at all, I explain to him over and over and it was worthless; All of them were tell
I purchased a Urefurbished monitor on sale from the Dell Sales Outlet on 7/7/(order #***) This monitor was purchased for $ I received a confirmation email listing this model number
Without warning or checking with me my credit card was charged and I was shipped out a different item on 7/- the U2717D monitor
I have talked with multiple representatives by chat and phone to explain the situation Dell has confirmed that they sent me a different item then I ordered
I have tried to initiate an exchange of my U2717D for the correct model UI ordered I have been told it would be impossible to initiate an exchange and send me the item that I originally ordered Instead I have been offered two options:
1) Return the incorrect item for a full refund and repurchase the correct item at full price (sales price would not be offered)
2) Keep the incorrect item and receive a $credit
Neither of these two options are acceptable to me I am
I purchased a Dell Insprion laptop on 6/22/The computer came pre-loaded with Windows HomeFor months the computer ran fineAfter that point the computer would attempt to download Windows Updates and would get into a cycle of showing me a blue screen with "Installing updates/Do not turn off your computer" and then a blue screen with "We couldn't complete the updates/Undoing changes/Don't turn off your computer"After numerous calls I was advised that the computer only comes with 32GB of hard drive space and "that is not enough space for Windows Home"I was advised by several agents to "restore my laptop to factory defaults, and then permanently disable Windows updates"Disabling these updates would also disable any security updates and any updates to the built in virus scanning softwareI was able to finally get the computer back to factory defaults, and *** from Premium Phone Support - 1/19/at 1:50pm took remote control of my laptop and disabled the Wi
May 6, my computer was downloading updates and then everything went blackI contacted Dell on May 7, They took control of my computer remotely to try to repair itThey thought the operating system was damagedThey were unable to repair it and instructed me to mail it to Houston which I didWhen the computer was returned to me, I plugged it in and it still didn't workI contacted Dell again and they downloaded the operating system to a flash drive that I hadThe next day, the representative called and instructed me on how to download the operating system which was unsuccessfulI contacted Dell again and they said that a technician would be out The technician called around 10:00am while I was at work (this happened several times)This past Friday, I was told that someone would call me after 4:pm today, May 29thIt is after 5:pm and have not had a callI previously tried speaking with a manager and was disconnectedIt's getting close to a month of me being wi
I have placed multiple orders with Dell over the last years I have purchased computers for myself, my wife, my children and my grandchildren, and I have had reasonably satisfactory service with my purchases I had not placed an order with Dell in over years since my last purchase, so I was unaware of the significant changes in both my ordering and customer service experience since my last orderI placed an order in early January Because I had some special requests for customizing that was not available on line, I contacted Customer Service to place the order, which went fairly smoothly Then I waited I received an e-mail with my order information, and after approximately week, I logged on to the Dell Website only to find that the order information sent to me was not recognized in the system When I called Customer Service to find out what was happening, I was told that the order information had changed, yet Dell had not notified me of those changes Additionally, because of the "New" order, instead of a shipping date in the near future, the new shipping date was almost month in the future with a delivery date of weeks later This was completely unsatisfactory to me and I had never experienced this with Dell before The CSR was unable to explain any reason for the change, nor why I was not notified of the change After my call to the Dell CSR, and with the new ordering information in hand, I was able to log on to the account and get the information on my order For the next week (keep in mind it has been almost weeks now since my order was initially placed), my order status remained "pre-production" Finally, after approximately days, the order changed to "in production" On February 2016, my order was "shipped", and a USPS tracking number was assigned However, when I used that number to track my shipment, the USPS tracking site did not recognize the number Dell provided as a tracking number This is where the true lack of customer service reveals itself I have sent multiple e-mail requests, chats, and phone calls to the various DELL CSRs and I am unable to get an accurate tracking number, nor am I able to get a straight answer from where my computer was shipped I am only told that my shipment should arrive by March I'm not sure what mechanism for delivery is being used, but it can't be anything remotely resembling the US Postal Service The USPS is slow, but they aren't that slow So, I have asked simple questions of the Dell Representatives: 1) Can you please provide me with an accurate tracking number? and 2) From where is my computer manufactured and shipped? It is now February and, although I have received responses to my queries, my questions still remain unanswered and I have not received my computer Additionally, I have just received an invoice from my Dell Financial Services account stating that my first payment is due on March According to Dell, I won't even receive my shipment until March So, it appears that I am required to make a payment before I know I will even receive my computer I have sent a request to DFS and as of this writing, I still have not received a response This is absolutely the worst customer service experience I have ever had I will NEVER purchase or recommend Dell as a purchase option to anybody in the future Additionally, I will pay the DFS account and close it permanently It is shameful that DELL has departed from its original business model, which turned out good products and a professional Customer Service department - with problem resolution as its core Today, it has lost its way, opting for lack of communication, obfuscation and script-reading as its default position to problem resolution Send my computer from whatever 3rd world cave it was built so that I can validate what I now know to be true about your organization It's time for Dell to go the way of the DoDo
I Purchased the Dell Precision Workstation, service tag *** in May 2016, in the first and a half months of owning it, it’s been through repairs already and dell still couldn’t get the thing back to a working stateI’ve already spent hundreds of dollar on contacting dell and rebooking scheduled tickets to make it to my repair appointment, but the result is the technician either no-showed at the appointment, or the parts they provided does not work! Also, I was having extremely hard time contacting dell to get any helpAlmost half of the agents refused to help me “due to I am outside of US,” which I knew that is a statement, I will elaborate that in detail later on
Here’s the full story:
I purchased the laptop for my trip to *** and *** this summer, the computer arrived with a nonfunctioning screen, it took dell different repairs (one in the us, and the other two the was performed in ***, and a US based prosupport agent scheduled that for me) until the
I have a Dell laptop that is still under warrantyThree months after purchase, the hard drive broke for the first timeI am now on my third broken hard drive and have come to realize that instead of the quality laptop I had expected from Dell I have instead purchased a lemonAfter numerous calls with both technical and customer support, it has become clear that they are not willing to rectify the situationThey have told me that they are unwilling to fix my laptop in the form of a replacement for refund because, in their words, if they do it for me they will have to do it for everyoneThis sort of problem solving and customer support solutions are disturbing at bestI have tried to resolve the issue to no availI am open to a company credit should they truely not be able to replace the machine
* *** *** ***I ordered a laptop computer from the Dell Outlet It was supposed to have a solid state Hybrid drive
I even received an email confirmation from Dell saying that my order was a laptop with a solid state hybrid drive
I called customer service They told me to return the laptop and they will send me another laptop with the right drive
I return the original laptop and get another laptop with the same regular 500GB HDD Not the hybrid drive that I ordered
I call customer service to complain and they tell me that I did not order a laptop with a hybrid hard drive I am speaking to Indian customer service and they barely understand what is going on
I then send an email to *** *** and corporate and also speak to another Indian rep I send him a copy of my order and they basically tell me that I am wrong and they I screwed up, when in fact it is stupid DELL that fails to acknowledge they messed up and will not give me what I ordered
I purchased a Dell Inspiron 15" touchscreen laptop from Costco on June 9, Today, when closing the laptop, the left side joint made a popping noise and the side of the laptop is opening upI called Costco warranty concierge, who connected me to DellThe Dell customer service agent said that the problem is not covered by the warranty and that I would have to call another number to get a quote to pay to have the laptop repairedThis problem was not caused due to a drop or slamming of the laptop, just opening and closingUpon researching this issue on the Dell customer site, it's clear that many individuals have experienced same problem, even though many had been told by Dell customer service agents that nobody else is experiencing this problem from useThis is a known problem and I have had this laptop for less than a year
I started this under Dispute # *** - but I cannot reply to the initial message and would like some resolution from Dell now
from 12/
I’ve tried contacting their customer support service for two days and I find that they are very rudeSome have lied to me others have put me on hold and it just gets disconnected twiceWhen I did get a manager he said there’s nothing to do so cancel the order or cancel and re-order the same order and hope that your order comes in fasterThe main reason why I had to contact your support team is because they failed to contact me when my order was on a holding status for over a week
Update 1/23/- Checked my order status and it has been pushed back again another days and no communication from Dell whatsoever This is unacceptable to order something and wait more than months and not any communication accept from me trying to contact them
I purchased a Dell Alienware laptop in April of It came to me with hardware issues, and unfortunately I did not send it back immediately as I needed the laptop and did not realize the issues were so severe until past the return windowWhen I purchased the laptop, I purchased a premium on-site support package and later purchased an extension of that warrantyI finally attempted to have Dell fix several major hardware issues as they persistedI made a lame duck attempt in August of 2015, but gave up after being run through their diagnostics and being asked to ship the laptop back to themMy support warranty was on-site, I was frustrated, and this was my last admitted mistake in this rigamaroleMy primary attempt to fix the hardware issues therefore began on 9/21/After I began the attempt at repair process, it took me several calls to support and I was forced to do a remote detection algorithm multiple times before they finally acknowledged that it was a hardware issueT
I purchased a Dell Laptop from *** and is less than a year old and the hard drive failedI had several calls with dell tech line and determined that they needed to send a replacement hard driveI installed the hard drive and still would not boot up and made another call to dell and they said that I needed to have a flash media operating usb that at first wanted to charge me for and after several more calls said they would sendWaited days and no package as promisedI made more calls and escalated to the complain department and still no callI had *** concierge on all the calls accepted those that were made to me from dellOne other issue is that I can not understand the techs that all seem to be from India
This review is against the DELL computer customer service Their agents cancelled my order times, I spent hours on the telephone and by email for one computer order and after months, I told them that I was done with Dell and will use their company again
Billing problems ( they didn't know that a Visa card from Bank of America was a US registered card) !!!
Then I had a friend in the USA use her credit card to buy the PC ( I live and work in Shanghai) and they cancelled HER order as well, saying they needed ME to verify HER order !!!
We both finally told them we were finished with Dell
The worst, absolute worst customer service department I have ever come across
I am filing a formal complaint with the CEO of Dell and the entire board of directors of Dell corporation
I ordered GPU's from Dell.com on January 10th with expected delivery date of January I received several emails letting me know my order would be delayed, and I responded to each one accepting the delayThe final delay email I received was on had an expected delivery date of Jan - Jan I spoke with a Dell representative on the phone on January 17th and confirmed this was okI received a confirmation email from this conversation
On January 18, 2018, I received an email from Dell letting me know my order had been cancelled in their words: "As requested, some or all of the items in this order have been cancelled." I did not request this, so I called the number providedThey told me the item I ordered was out of stockThere was no explanation of why the email indicated I had cancelled the orderThey offered to let me re-order the items, but this didn't make any sense to me, if they cancelled my current order due to not having the items, how could they let me
After purchasing a Dell laptop computer from their Dell Outlet (with a month warranty), I began experiencing issues right away with the battery not lasting more that 30-minutes once unplugged from the power sourceI contacted them right at the return threshold only to be told that my "service tag" was not validThat was in September of The issue has only worsened and now the laptop randomly freezes and must be shot down to reboot I have called and "escalated" the issue at least times over the last years only to be told today (May 13, 2016) by Technical service that my warranty was "red tagged." After being transferred to Customer "Care" I was told by *** that my service tag was in fact valid, but there was a temporary hold and my warranty could not be honored until it was removedI had her transfer me to her "supervisor", *** who stated that he would escalate my request to the "internal team" to whom I could not be transferred for resolution, nor contact di