Shortly after I purchased the laptop from Dell the toolbar began flickering, mouse transiently would move on its own, and transient bubbles would appear on the screen I spend several hours on the phone with tech support re installing the operating system after purchasing a memory stick to back up the hard drive The tech person stated that this would alleviate the problem Several days later the problem re occurred I called Dell tech support and they said to send them the computer I paid to pack and ship the computer to Dell They returned the computer stating that they re installed the operating system (a second time) as well as some wires and the computer was functioning fineSeveral days later the problem re occurred along with an additional problem where the screen spontaneously began flickering or developed multi colored vertical or horizontal lines rendering the computer unusable I called Dell support and asked for a new computer since the computer that they sold me w
I have gotten my last 3-computers from Dell online and always been very happy I bought this laptop/tablet about months ago, when I first got it noticed it seemed really slow and the touchpad kept freezing up on me but I don't use it very often so I finally realized it had an issue so I contacted Dell They needed to set up remote access over phone This consisted of business hour appointments EST, well I'm PST so was very hard to work around but had different calls with them each taking 1-hours long, none of these fixed the problem and I told them I couldn't take off work anymore for these so they scheduled evening appointments and had at least of these, still not fixed, the last one was even a reset on my computer I had to save all my pictures and data, still not fixed So they sent me a box to send it to them to work on It was gone for a week and a half and they supposedly replaced the motherboard and reinstalled everything The first night it seemed good the
On or about June 11th and for several days Dell advertised in the local paper that if you purchased a Dell computer they would give you a Panasonic TV for free I purchased the computer from Dell and they sent me the TV but charged me for the TV anyway I contacted Dell and discussed the issue One of their representatives even told me "they never give anything for free." Finally, I was transferred to someone who told me they would refund the $195, but I would need to pay the tax They never refunded me the $
I purchased a refurbished laptopWithin one month I had issues with the touchscreen intermittentlyI was instructed to perform updates and troubleshootingThe issue was then less frequentA few weeks later my computer died in the middle of using itI was told it had to be sent for repairsThis process took nearly three weeksThe technician broke the AC port, a backordered part rich resulted in further delaysI was told return shipping would be expeditedIt was notI finally received it, only to have to perform many updates, including updating the BIOS, which is a listed reason for the motherboard failureI now have intermittent keyboard issues, possibly resolved by another driver issue, they installed the wrong oneIn addition the sd cards reader is deadI was told my only option is to return it for repairs againI can't be without my laptop as it is for workI also do not trust that it will actually be repairedA refurbished unit should have been repaired before being
I HAD PURCHASED A COMPUTER AND HAD NOTHING BUT PROBLEMSAPPROXIMATLEY MONTHS BEFORE THE DELL WARRANY WAS UP THE SCREEN WOULD BLACK OUT AND RESTARTING WAS THE ONLY OPTION TO RESOLVETHEN THE COMPUTER WOULDN'T EVEN RESTARTDELL WAS CALLED AND THEY DETERMINDED IT NEEDED TO BE SENT IN FOR REPAIRTHAT TOOK WEEKSUPON USE THE SAME PROBLEM OCCURED LESS THE A WEEK LATERDELL WAS CONTACTED AND AFTER SEVERAL "OVER THE PHONE" REMEDIES THEY EVENTUALLY SENT OUT A TECH AND REPLACED THE MAIN BOARD.(WHEN THE COMPUTER WAS RETURNED THE PAPERWORK SAYING THE BOARD WAS REPLACED ALSO)WHEN MENTIONED TO THE COMPANY REPHE SAID THEY NEVER REPLACED THE BOARD AT THERE SHOP, ONCE AGAIN WITHIN A WEEK THE SAME ISSUESTHE TECH THAT WE TALKED TO ON THE PHONE WAS TOLD THAT THE WARRANTY WAS TO RUN OUT SOON AND HE ASSURED US THAT IF THE SAME PROBLEM RE-OCCURED THAT THEY WOULD COVER IT UNDER WARRANY UNTILL THE ISSUE WAS RESOLVEDSO NOW THE ISSUE IS HAPPENING MORE AND MORE, SEVERAL E-MAILS WERE SENT AND N
Dell refused to refund money for a bad link for software download After days of their Tech support trying the same thing over, over, over and over again They received the same error message NO FILE FOUND Dell refused to send a workable link either
On 9/1/2017, I contacted Dell with a hardware issue that I am having with a monitor (Dell U2717D, 27" Monitor)Specifically, the monitor goes black every few minutes for 1-secondsI have two of these monitors, the newest of which does not have this issueWhen I first contacted Technical Support, I was hung up on by the original representativeI called back and ended up speaking with “*** *** ***”The rep wasn’t very informed on how to perform troubleshooting, and even went as far as telling me that a self-test would work even if the monitor wasn’t plugged into a power sourceAfter going through her various "troubleshooting" steps (that I had already completed), she determined that the monitor should be replaced and was covered under warranty until September She claimed that I would be receiving the replacement within 1-business daysThe following day, *** emailed and said that Dell would require a picture of the monitor and proof of purchaseHaving recentl
I returned an item to Dell for a full refund on 2/16/No refund has yet been received I have called and emailed multiple timesI keep getting the run around and am finally frustrated to the point I wish to file a formal complaint
Oct - I placed an order on dell.com (order #***) using promo gift card
Nov - Fedex driver told me the order was stolen and asked me to contact dell for refund
Dec - I contact dell support (Incident ***) multiple times and was told the refund will go back to the promo gift card
Dec - Santosh R*** sent an email says the refund has been processed, but no balance showed on the gift card - it was still invalid
Jan - Called dell again to confirm was told personally that the credit will be applied if I place an order, no email follow up
Mar - Called dell multiple times and got hung up by reps - no follow up incident emailEventually got to a supervisor who accused me of not having any evidence to show that I did not receive the refundI told her the burden of proof should be on dell, as a customer I did what I was told and set my expectations based on what I was told She refused to offer any resolution
The video games graphics card was defective during the warranty periodI was not allowed to get a exchange but was instead offered a $100, product from DellThere is not Dell product that I wish to receive instead of replacement of graphics card, the warranty has subsequently expired, and Dell won’t honor the replacement of defective card
I ordered a replacement motherboard for a Dell 15Z L511Z (I7-2640M,2G) computer from Dell on July 24, Part was expected to be delivered Aug1, I contacted Dell on July 30, to check on delivery Dell rep said there were no backlogs and my order was set as scheduled I didn’t receive my order on Augand contacted Dell a day after I was told of a delay by Dell Technical TeamThe Dell rep informed me that they would cancel the July order and place another order to have the part delivered by Aug9, I requested to speak with a Dell Manager Case was escalated to Dell Resolution Team
Dell Manager, *** ***, contacted me on Aug3, I was told that replacement motherboard was no longer availableMy order was cancelled for the second time I purchased the computer back in Nov Since my computer was purchased within seven years, this violate Section 1793.03, "manufacturers of electronic devices worth at least $"shall make availabl
Order#placed on 05/15/for a LATITUDE TABLET and its ACCESSORIES a SURVIVOR CASE and STYLUS, on DELL.COM Order#placed on 03/18/for a INSPIRON SERIES 2-in-LAPTOP and its ACCESSORY an EXTERNAL USB SLIM DVD +/- OPTICAL DRIVE on DELL.COM Order#Never used it until because I was sick, it started giving me problems from the beginning but because I wasn't feeling well I just did not feel like dealing with Dell Then I realized I had spent so much money for this tablet, that had barely been usedand it should have been working from the second I took it out of the box I had spent extra money on the year Enhanced Warranty So I contacted Dell by phone and they were very cooperative and they sent me the label to send it in to be repaired and I got it back and it still didn't work right, so I sent it back again and it came back to me again still not working right They replaced the Main Logic Board twice within a few months period of time along with othe
Have purchased tablets from Dell and both have major issues and will not work Latest tablet now showing BitLocker recovery, you cannot enter any security key or will not go to next screen This issue occurred the end May and the warranty ended in April Dell csr said to contact microsoft for security key But cannot enter anything was told by Microsoft to contact Dell and to have them correct their hardware issue The csr said because the warranty ended they would charge a minimum of $and try to resolve the issue This is not the first time with issues on tablets 2nd tablet had charging issues that started occurring just prior to warranty expiring The repair was done under warranty but the same issue re-occurred less than days later and it was not covered under a warranty
These tablets were not abused and were taken care of but both have broken down and I am still paying for the tablets on my Dell Preferred Account
The support team says I would have to
Dell computers are a group of thief’sI had returned an item back on April 27thPer ups item shows as deliveredI have been waiting almost a month and have not received a refundDell continues to say they have contacted their financial department but no refund yetI have contacted chase and submitted a claim for fraud as this was the only way to get my money backDell is a bunch of thieves and I’ll never buy products of theirs ever again
We purchased a laptop for my son (we are homeschoolers so he needs it to do his work on)The computer hasn't worked right from day oneAfter finally getting overly frustrated with it and fifteen hours on the phone with Dell trying to fix it I called again two weeks agoI was greeted by a representative that was incredibly rude and kept telling me that I was only allowed to speak when I was spoken to as well as I was threatening him because I was going to call the Attorney General's office if they couldn't help me .He finally agreed for us to send the computer back in with a week turnaround time of which we agreed onIn the meantime I attempted to contact Dell again to file a complaint on his behavior and was told I had to deal with him onlyIn fact, he called me back and wanted to argue with me on why I was complaining on him and again told me I was to "be quiet unless" he gave me permission toI finally gave up deciding to wait to see if they did in fact fix his computerLow an
I purchased a computer XPS for $on November (Order number ***) and a week later they had the same computer for $Dell would not allow me to price match even though they claim to have the lower price guarantee programI placed a new order for the same computer with the lower price because they claimed they could not find such price and they still wont do honor it (order number ***)They claim they do not match prices under black Friday/Thanksgiving salesThey have a new sale starting on December for the same computer with a 15% discount (SAVEFIFTEEN promo) and when I contacted dell they still denied me the price matchCustomer service has been terrible, I've tried escalating to see if the issue can be resolved and no one seem to careThree weeks later they still have the same sale where the same computer is $dollars less and they will not price match my order
I purchased a computer from Dell Over days, It took about hours on the phone and e-mails to get the order correct and get it shipped to the correct address Polite customer service but can't get anything resolved I then ordered a monitor to use my $in rewards I could find no place to enter rewards during order process and in trying to do so, the order completed Have tried over a week to get credit for rewards Dell will not allow once order is submitted I now look on my account and it shows no rewards available I feel I now have lost the $coming to me Rewards program is very difficult if not impossible to use
For several months, the left hinge of my laptop has been slowly coming apartThe body of the laptop separates when the screen is open, and it can be mostly snapped back together when closed
My laptop is still under warrantyI am being basically called a liar, and Dell customer service is telling me that it is my fault and I damaged the computerI would "need" an additional accident rider on my warranty to cover this issueThis is a clear manufacturing defectI have NEVER dropped my laptop, nor has it been struck in any way to break itThey are refusing to cover this under warrantyThe best part is it took me asking different agents for the text of the warranty, and it's exclusions, until a supervisor finally told me it was available onlineThe prior agents refused to answer my question
Now, they can't make up their mindsOne supervisor offered me a $fee to fix the laptop, and, after hanging up on the latest supervisor, I just received an email stating it would be
Bought a laptop and was told that it had a one year full warranty From the time of purchase the battery would go dead after about minutes of being on Then with no warning the screen went black and white Spoke with Dell and was advised to sent to them and then was contacted and told that the computer had been jumped up and down on and I don't think a and year old would put computer in floor and jump on it and since we have no small family members we know for sure this did not happen If Dell can prove that we did this I ask them to do it
I have not received two items I orderedEvidently the sleeve for a laptop hasn't even been made ( Dell is still selling it online) I tried to call to see if I had been billed for the itemsThe billing phone number does not have an option to question a personI spent over an hour on hold, speaking to agents in foreign countries who would not help me or I could not understandI was forced to use the computer contact infoI had to cancel the orderI never received any communication about why the items were delayedHad I known it was a production issue and not just a delivery issue I would have cancelled much soonerConsumers should be able to speak to English speaking agents that do not have accents so thick that you can not understand themConsumers should be able to reach agents on the phone and not have to use a computerAny agent should be able to help a consumer with any issue or directly link a consumer to a human being who can help and not more phone trees to make you w
Shortly after I purchased the laptop from Dell the toolbar began flickering, mouse transiently would move on its own, and transient bubbles would appear on the screen I spend several hours on the phone with tech support re installing the operating system after purchasing a memory stick to back up the hard drive The tech person stated that this would alleviate the problem Several days later the problem re occurred I called Dell tech support and they said to send them the computer I paid to pack and ship the computer to Dell They returned the computer stating that they re installed the operating system (a second time) as well as some wires and the computer was functioning fineSeveral days later the problem re occurred along with an additional problem where the screen spontaneously began flickering or developed multi colored vertical or horizontal lines rendering the computer unusable I called Dell support and asked for a new computer since the computer that they sold me w
I have gotten my last 3-computers from Dell online and always been very happy I bought this laptop/tablet about months ago, when I first got it noticed it seemed really slow and the touchpad kept freezing up on me but I don't use it very often so I finally realized it had an issue so I contacted Dell They needed to set up remote access over phone This consisted of business hour appointments EST, well I'm PST so was very hard to work around but had different calls with them each taking 1-hours long, none of these fixed the problem and I told them I couldn't take off work anymore for these so they scheduled evening appointments and had at least of these, still not fixed, the last one was even a reset on my computer I had to save all my pictures and data, still not fixed So they sent me a box to send it to them to work on It was gone for a week and a half and they supposedly replaced the motherboard and reinstalled everything The first night it seemed good the
On or about June 11th and for several days Dell advertised in the local paper that if you purchased a Dell computer they would give you a Panasonic TV for free I purchased the computer from Dell and they sent me the TV but charged me for the TV anyway I contacted Dell and discussed the issue One of their representatives even told me "they never give anything for free." Finally, I was transferred to someone who told me they would refund the $195, but I would need to pay the tax They never refunded me the $
I purchased a refurbished laptopWithin one month I had issues with the touchscreen intermittentlyI was instructed to perform updates and troubleshootingThe issue was then less frequentA few weeks later my computer died in the middle of using itI was told it had to be sent for repairsThis process took nearly three weeksThe technician broke the AC port, a backordered part rich resulted in further delaysI was told return shipping would be expeditedIt was notI finally received it, only to have to perform many updates, including updating the BIOS, which is a listed reason for the motherboard failureI now have intermittent keyboard issues, possibly resolved by another driver issue, they installed the wrong oneIn addition the sd cards reader is deadI was told my only option is to return it for repairs againI can't be without my laptop as it is for workI also do not trust that it will actually be repairedA refurbished unit should have been repaired before being
I HAD PURCHASED A COMPUTER AND HAD NOTHING BUT PROBLEMSAPPROXIMATLEY MONTHS BEFORE THE DELL WARRANY WAS UP THE SCREEN WOULD BLACK OUT AND RESTARTING WAS THE ONLY OPTION TO RESOLVETHEN THE COMPUTER WOULDN'T EVEN RESTARTDELL WAS CALLED AND THEY DETERMINDED IT NEEDED TO BE SENT IN FOR REPAIRTHAT TOOK WEEKSUPON USE THE SAME PROBLEM OCCURED LESS THE A WEEK LATERDELL WAS CONTACTED AND AFTER SEVERAL "OVER THE PHONE" REMEDIES THEY EVENTUALLY SENT OUT A TECH AND REPLACED THE MAIN BOARD.(WHEN THE COMPUTER WAS RETURNED THE PAPERWORK SAYING THE BOARD WAS REPLACED ALSO)WHEN MENTIONED TO THE COMPANY REPHE SAID THEY NEVER REPLACED THE BOARD AT THERE SHOP, ONCE AGAIN WITHIN A WEEK THE SAME ISSUESTHE TECH THAT WE TALKED TO ON THE PHONE WAS TOLD THAT THE WARRANTY WAS TO RUN OUT SOON AND HE ASSURED US THAT IF THE SAME PROBLEM RE-OCCURED THAT THEY WOULD COVER IT UNDER WARRANY UNTILL THE ISSUE WAS RESOLVEDSO NOW THE ISSUE IS HAPPENING MORE AND MORE, SEVERAL E-MAILS WERE SENT AND N
Dell refused to refund money for a bad link for software download After days of their Tech support trying the same thing over, over, over and over again They received the same error message NO FILE FOUND Dell refused to send a workable link either
On 9/1/2017, I contacted Dell with a hardware issue that I am having with a monitor (Dell U2717D, 27" Monitor)Specifically, the monitor goes black every few minutes for 1-secondsI have two of these monitors, the newest of which does not have this issueWhen I first contacted Technical Support, I was hung up on by the original representativeI called back and ended up speaking with “*** *** ***”The rep wasn’t very informed on how to perform troubleshooting, and even went as far as telling me that a self-test would work even if the monitor wasn’t plugged into a power sourceAfter going through her various "troubleshooting" steps (that I had already completed), she determined that the monitor should be replaced and was covered under warranty until September She claimed that I would be receiving the replacement within 1-business daysThe following day, *** emailed and said that Dell would require a picture of the monitor and proof of purchaseHaving recentl
I returned an item to Dell for a full refund on 2/16/No refund has yet been received I have called and emailed multiple timesI keep getting the run around and am finally frustrated to the point I wish to file a formal complaint
Oct - I placed an order on dell.com (order #***) using promo gift card
Nov - Fedex driver told me the order was stolen and asked me to contact dell for refund
Dec - I contact dell support (Incident ***) multiple times and was told the refund will go back to the promo gift card
Dec - Santosh R*** sent an email says the refund has been processed, but no balance showed on the gift card - it was still invalid
Jan - Called dell again to confirm was told personally that the credit will be applied if I place an order, no email follow up
Mar - Called dell multiple times and got hung up by reps - no follow up incident emailEventually got to a supervisor who accused me of not having any evidence to show that I did not receive the refundI told her the burden of proof should be on dell, as a customer I did what I was told and set my expectations based on what I was told She refused to offer any resolution
The video games graphics card was defective during the warranty periodI was not allowed to get a exchange but was instead offered a $100, product from DellThere is not Dell product that I wish to receive instead of replacement of graphics card, the warranty has subsequently expired, and Dell won’t honor the replacement of defective card
I ordered a replacement motherboard for a Dell 15Z L511Z (I7-2640M,2G) computer from Dell on July 24, Part was expected to be delivered Aug1, I contacted Dell on July 30, to check on delivery Dell rep said there were no backlogs and my order was set as scheduled I didn’t receive my order on Augand contacted Dell a day after I was told of a delay by Dell Technical TeamThe Dell rep informed me that they would cancel the July order and place another order to have the part delivered by Aug9, I requested to speak with a Dell Manager Case was escalated to Dell Resolution Team
Dell Manager, *** ***, contacted me on Aug3, I was told that replacement motherboard was no longer availableMy order was cancelled for the second time I purchased the computer back in Nov Since my computer was purchased within seven years, this violate Section 1793.03, "manufacturers of electronic devices worth at least $"shall make availabl
Order#placed on 05/15/for a LATITUDE TABLET and its ACCESSORIES a SURVIVOR CASE and STYLUS, on DELL.COM Order#placed on 03/18/for a INSPIRON SERIES 2-in-LAPTOP and its ACCESSORY an EXTERNAL USB SLIM DVD +/- OPTICAL DRIVE on DELL.COM Order#Never used it until because I was sick, it started giving me problems from the beginning but because I wasn't feeling well I just did not feel like dealing with Dell Then I realized I had spent so much money for this tablet, that had barely been usedand it should have been working from the second I took it out of the box I had spent extra money on the year Enhanced Warranty So I contacted Dell by phone and they were very cooperative and they sent me the label to send it in to be repaired and I got it back and it still didn't work right, so I sent it back again and it came back to me again still not working right They replaced the Main Logic Board twice within a few months period of time along with othe
Have purchased tablets from Dell and both have major issues and will not work Latest tablet now showing BitLocker recovery, you cannot enter any security key or will not go to next screen This issue occurred the end May and the warranty ended in April Dell csr said to contact microsoft for security key But cannot enter anything was told by Microsoft to contact Dell and to have them correct their hardware issue The csr said because the warranty ended they would charge a minimum of $and try to resolve the issue This is not the first time with issues on tablets 2nd tablet had charging issues that started occurring just prior to warranty expiring The repair was done under warranty but the same issue re-occurred less than days later and it was not covered under a warranty
These tablets were not abused and were taken care of but both have broken down and I am still paying for the tablets on my Dell Preferred Account
The support team says I would have to
Dell computers are a group of thief’sI had returned an item back on April 27thPer ups item shows as deliveredI have been waiting almost a month and have not received a refundDell continues to say they have contacted their financial department but no refund yetI have contacted chase and submitted a claim for fraud as this was the only way to get my money backDell is a bunch of thieves and I’ll never buy products of theirs ever again
We purchased a laptop for my son (we are homeschoolers so he needs it to do his work on)The computer hasn't worked right from day oneAfter finally getting overly frustrated with it and fifteen hours on the phone with Dell trying to fix it I called again two weeks agoI was greeted by a representative that was incredibly rude and kept telling me that I was only allowed to speak when I was spoken to as well as I was threatening him because I was going to call the Attorney General's office if they couldn't help me .He finally agreed for us to send the computer back in with a week turnaround time of which we agreed onIn the meantime I attempted to contact Dell again to file a complaint on his behavior and was told I had to deal with him onlyIn fact, he called me back and wanted to argue with me on why I was complaining on him and again told me I was to "be quiet unless" he gave me permission toI finally gave up deciding to wait to see if they did in fact fix his computerLow an
I purchased a computer XPS for $on November (Order number ***) and a week later they had the same computer for $Dell would not allow me to price match even though they claim to have the lower price guarantee programI placed a new order for the same computer with the lower price because they claimed they could not find such price and they still wont do honor it (order number ***)They claim they do not match prices under black Friday/Thanksgiving salesThey have a new sale starting on December for the same computer with a 15% discount (SAVEFIFTEEN promo) and when I contacted dell they still denied me the price matchCustomer service has been terrible, I've tried escalating to see if the issue can be resolved and no one seem to careThree weeks later they still have the same sale where the same computer is $dollars less and they will not price match my order
I purchased a computer from Dell Over days, It took about hours on the phone and e-mails to get the order correct and get it shipped to the correct address Polite customer service but can't get anything resolved I then ordered a monitor to use my $in rewards I could find no place to enter rewards during order process and in trying to do so, the order completed Have tried over a week to get credit for rewards Dell will not allow once order is submitted I now look on my account and it shows no rewards available I feel I now have lost the $coming to me Rewards program is very difficult if not impossible to use
For several months, the left hinge of my laptop has been slowly coming apartThe body of the laptop separates when the screen is open, and it can be mostly snapped back together when closed
My laptop is still under warrantyI am being basically called a liar, and Dell customer service is telling me that it is my fault and I damaged the computerI would "need" an additional accident rider on my warranty to cover this issueThis is a clear manufacturing defectI have NEVER dropped my laptop, nor has it been struck in any way to break itThey are refusing to cover this under warrantyThe best part is it took me asking different agents for the text of the warranty, and it's exclusions, until a supervisor finally told me it was available onlineThe prior agents refused to answer my question
Now, they can't make up their mindsOne supervisor offered me a $fee to fix the laptop, and, after hanging up on the latest supervisor, I just received an email stating it would be
Bought a laptop and was told that it had a one year full warranty From the time of purchase the battery would go dead after about minutes of being on Then with no warning the screen went black and white Spoke with Dell and was advised to sent to them and then was contacted and told that the computer had been jumped up and down on and I don't think a and year old would put computer in floor and jump on it and since we have no small family members we know for sure this did not happen If Dell can prove that we did this I ask them to do it
I have not received two items I orderedEvidently the sleeve for a laptop hasn't even been made ( Dell is still selling it online) I tried to call to see if I had been billed for the itemsThe billing phone number does not have an option to question a personI spent over an hour on hold, speaking to agents in foreign countries who would not help me or I could not understandI was forced to use the computer contact infoI had to cancel the orderI never received any communication about why the items were delayedHad I known it was a production issue and not just a delivery issue I would have cancelled much soonerConsumers should be able to speak to English speaking agents that do not have accents so thick that you can not understand themConsumers should be able to reach agents on the phone and not have to use a computerAny agent should be able to help a consumer with any issue or directly link a consumer to a human being who can help and not more phone trees to make you w