First, how can Dell have an A+ rating with 92% complaint ratio about their products?
I purchased a inspiron laptop in May This computer never worked correctly from the start It has been shipped back twice for repair and I have spent over hours on the phone with the tech support from india Plus now I have to refund a client of mine because, I was not able to use this computerThe computer is a lemon, it shuts down and freezes Dell will not refund or replace the computer that is still under warranty until May All they say is "let us please try to fix it again" Please stop wasting my valuable time I'm done with Dell
I purchased a Dell Alienware laptop in April of It came to me with hardware issues, and unfortunately I did not send it back immediately as I needed the laptop and did not realize the issues were so severe until past the return windowWhen I purchased the laptop, I purchased a premium on-site support package and later purchased an extension of that warrantyI finally attempted to have Dell fix several major hardware issues as they persistedI made a lame duck attempt in August of 2015, but gave up after being run through their diagnostics and being asked to ship the laptop back to themMy support warranty was on-site, I was frustrated, and this was my last admitted mistake in this rigamaroleMy primary attempt to fix the hardware issues therefore began on 9/21/After I began the attempt at repair process, it took me several calls to support and I was forced to do a remote detection algorithm multiple times before they finally acknowledged that it was a hardware issueT
I bought a brand new Inspiron laptop from Walmart a few months ago The machine is defective and I've called Dell on numerous times over the last few months The "techs" from India have taken over my computer on countless occasions but have never been able to fix the problem They sent a tech times to my office to repair but the repairs he made did not correct the problem I struggled to cope with the defective operation because I own a business and can not function without my computer and I was exasperated each time I wasted hours of my time with the techs from India I called again but received the same shoddy and impersonal service from a tech who tried the same repair techniques that the other techs used over and over againMy computer was defective from the day I bought it and I begged to be sent a new computer each time I spoke to the techs They would not honor my request because Dell does not stand behind their defective products This has been the worst customer ser
I have made numerous calls to Dell and no resolution I cancelled an order in February for a laptop and office software I never received anyting However they are charging me $ I have spent over two hours on the phone with them and they keep saying it is in review It is already weeks I do not have product and the order was cancelled
I returned a TV I purchased as a Dell Preferred Customer beecause it was DOA.(did not work)It was received by Dell on 12/11/ I had not received a confirmation of credit to my account After numerous calls beginning on 12/my account was given two partial credit On 2/10/the 2nd credit, however there is still have a balance on my account of $ I was told this was a restocking fee I asked why would I be charged a restocking fee for a defective purchase, while the service rep agreed, she could not process the creditI was then transferred to another, then another on, and on departmentsAs of today I have spoken with appoximately people beginning with 12/30/ to finally get the purchase credit and know noone can/will credit the restocking fee I should never h been chargedThis evening alone I wass transferred to departmentsThe is outstanding on my bill on-line, however noone I spoke with today sees that amountDuring my many calls I requested to
I ordered Dell Laptop order#*** and returned it back under return auth#*** and laptop was received via ups back at dell on 1/24/17, I had paid $on my credit card and $with dell gift card which I received with the purchase of TV, Dell issued me a credit memo #*** full amount $I have only received back $as of 2/28/back to my credit card and Dell did not refund $to gift card I have called and email dell customer service several times and no one is able to help me
I have purchased the DELL WMR Widows Mixed reality device from BESTBUY, AFTER FEW WEEKS IT STOP WORKING SOO I CALLED DELL FOR SUPPORT , I SPEND OVER HALF AN HOUR ON THE PHONE TO GET TO A SUPERVISOR *** - premium support department THAT FINALLY HELP ME TO GET TO - electronics and accessory, BUT ACTUALLY END UP TRANSFER ME TO PRINTER DEPARTMENT #***
I ordered a TV from Dell on January 18, Order numbers are *** for warranty and *** for Sony 65X850C
The TV was shipped from *** *** on Jan through *** and after days, I still didn't know where the TV wasOn Jan 28, I called *** and the lady I spoke with was upset with me and she canceled delivery*** were making too many excuses as to why they had missed their committed delivery date
Dell have received their TV back from *** on February ,but up to this point I am still waiting for $2,refundI kept getting promises from Dell CSR that I would get my refund but today they gave me the same scripted answer
Reference numbers for TV refund is *** and warranty is ***I need to pay DFS already
I bought a brand new allienware computer at the end of June for $I also paid for year of premium warranty support
By October a motherboard had to be replaced a tech was sent and he replaced the motherboardProblems continued to arise and after countless hours of my time on the phone, their time on my comouter, and on my own trying to fix the issue they sent a hardrive for me to replace I did this the computer still didn't work after a number of more steps trying to fix the computer on the software end they finally agreed to accept my laptop being sent in for repairs
I was sent back the laptop after "repairs" and was told they replaced the hard drive and fixed the problemThe computer crashed Don first startup after being on the phone an hour or so I was finally able to get the computer to work that nightIt stopped working the next dayAnd has not been working since
I Contacted dell about this and after half an hour of arguing with a representative that I did have
I purchased a laptop online (Dell Latitude 7480) on 12/30/ Because I was out of the country for most of January, I did not turn the laptop on until January I asked a family member to open the box upon delivery and verify that the contents looked OK, but she did not notice any issues
When I returned to the country, I found that the keyboard was rather flexible in the lower right corner - pressing the right arrow key caused the keyboard to flex downward The ports on the right side of the laptop were also not aligned properly with the chassis I contacted Dell technical support and they said they would send a new keyboard and bottom plate for the laptop A technician would visit me onsite to install it The technician arrived, but instead of the keyboard and bottom plate, Dell had sent the palmrest and bottom plate The palmrest is the frame surrounding the keyboard It also contains the trackpad The technician replaced both those parts, which made the ports lin
I purchased a Dell computer in November that I have had nothing but issues with from the very beginning, they have done troubleshooting over the phone multiple times and even sent a technician out to replace a hard drive (new one was DOA so he put the old one back in) Now in July the computer has completely died and will no longer even turn on With multiple tries over the phone and months of issues Dell wants to only try to replace the hard drive AGAIN With this issues and some not so helpful customer service techs that I have dealt with I have simply asked for a refund and I will return the dead computer They will not offer this to me which I find very unfair due to the issues I have had and dealt with from the start, I do not feel that a 'replacement' is a solid solution as I am worried I could run into the same issue again and truly this has left a bad taste with the Dell company
I bought a laptop from Dell online The computer they sent did not work - it constantly crashed or froze Dell tech support and a Dell technician could not fix the problem I called Dell to return the defective computer and they offered to instead replace the defective computer I agreed
Dell shipped the replacement computer by FedEx but FedEx failed to deliver it FedEx admits that the computer was not delivered and is investigating whether it was lost or stolen Fedex is willing to reimburse Dell for the lost computer
Despite repeated requests, Dell has refused to send me another replacement until I file a theft report with the local police My local police department does not permit me to file a theft report unless I know the property was stolenSince I don't know if the property was lost or stolen, I cannot file a theft report
Ordered a dell laptop and when I received it, it had a bad network card which kept me from staying connected to the internet when plugged into the ethernet port Dell says that model is no longer available and will exchange with upgrade They email to have me OK the exchange and I say no, not until I speak to someone so after they call me and we go over the specs, we go over why I need an exchange, what was wrong with original PC At no time was there verbal or written info to say the exchange PC chosen is missing components I need, that are on the original PC So the exchange comes in mail, and it has no CD drive and most importantly no ethernet port I work from home and must be plugged directly into my modem, why would you send a PC with no ethernet port I have been dealing with four different departments and today was told I can't get my money back or a correct PC Told me keep the one they sent, there is nothing they can do It's a $PC, no I want to return the
I am seeking to have them stop calling me on the phone they are calling my home phone and cell phone multiple times per dayWhen I have informed them that I don't want extended warranty on a laptop, I have even said I no longer own the laptop and John have said you are a lairIt's not like they are collecting a bill but only trying to sell an extended warranty but it is now harassment
I have purchased a christmes gift for my kids which was set as bundle on dell.com
after purchasing and receiving a confirmation to my order I have got an email from dell stating my order was canceled but my order was still show as valid and awaiting shipment on dell websitei have then contacted dell and while explaining my situation and awaiting for a supervisor my call got disconnected
an hour later I have received a call from a dell representative stating that even though this was marked as bundle it was a mistake and they will only send me a stand, and that I need to pay extra $for the full orderwhat kind of bait and switch scam is this?!?!
I have all ready promised my kids their Christmases gift and expect to get what I paid for
after I stated this the rep on the phone I have then received an email saying that I asked to cancel my order, I have never asked for such thing, and if I did I want to hear the recording of me saying so
I will take this to ** distr
I purchased Inspiron Series (Intel) - last year (Sept, 2016) for my son to use in collegeThe laptop's keys (1,Q,A,Z) stop working most timeAfter long diagnostics by dell tech support, he determined the keyboard should be replacedThe 1st repair back, they did not change keyboard but just update software stuff that had been done by tech supportThe problem was not resolved of courseMy son had to use rental external keyboard for school workLater we are allowed to send back for repair the 2nd timeThis time they did not replace keyboardIn stead they replaced daughterboardThe problem remained the sameThen we sent back for 3rc repairThis time they replaced keyboard etc, but it keeps shutting down - we could not use the laptop to do anythingNow we sent it back for the 4th repairIt returned back to me yesterdayThis time the laptop won't even start at allWe are exhausted the repair - each repair took average of 3-weeks including shippingAnd I do not
I placed an order for a lap top I needed on April 9thAt the time the date of delivery was projected to be April 14-It is nearly a MONTH from the time I ordered my laptop and NO ONE can tell me anything about the order or when it will be shippedI need this computer for school and it is causing serious issues with my ability to keep up in classI've called times, twice I was placed on extended hold and had to hang upThe other three times I was told they didn't know anything and that I should call backI was told there was an issue 'installing software'I work in IT, if it took me WEEKS to install software I would be firedThis computer is a $3,machine and NO ONE can tell me when I am going to get it let alone the reason for the massive delay!
I purchased a Personal Computer from Dell (March 2016) and at the time of purchase the sales rep offered to include a wireless keyboard and mouse at no charge The keyboard and mouse arrived weeks after the PC was deliveredAnd then saw a charge appear on my Credit Card Statement in the amount of I immediately contacted the sales rep ( no response), then Dell Customer Service ( said they are "working on it" but have not responded in a timely manner) I have been a Dell customer for over years I am quite sure Dell monitors their phone calls so there should be a record of this transaction
After a horrible experience with Dell I am now getting triplicate advertisements from DellI called the number on the advertisements only to get someone who has no idea how to remove my company address from their system nor did the Indian woman understand how three of the same pieces of mail would be delivered to one addressShe did not even understand the conversationThat woman deserves to work for a better company
In September of I was enthusiastic about using Dell for businessIn May it has personally cost me $in time wasted and lost productivity and lost family timeI tell everyone not to use Dell products and have blocked the usage in the two companies I work for (stopped the purchase of computers)Cease all communication with both my businesses and me personally and former employees at this addressYour business is a chaotic messLeave me out of it
The original order was placed online (on 11/3/2016) and I received an email confirming the order with an estimated ship date Several days later I logged in to check the status They system showed the order as "Cancelled" I did not receive any notification of the cancellation I placed a call to Dell in an attempt to determine the cause I was transferred to several different extensions by the phone support staff before ending at a prompt asking me to enter a seven digit extension I tried several extensions before giving up and hanging up I called back and again went through several transfers again, ending at a voicemail box I left a message I was never contacted A couple days later I called again and was transferred to the internet sales representative (Srinath T***) I talked with him and discussed my frustration He told me he would call back in minutes I never received a call I called him again and was connected to voicemail I called a third time and was told that it "was going to take some time" and that he would call me back I have not heard back from him as of today (11/22)
After talking to Srinath and seeing the general lack of support, I logged onto Dell to try to place an order online I used the chat feature and placed an order for a very similar PC I paid an additional $relative to the original "confirmed" order that Dell was unable/unwilling to honor for an equivalent PC I was pleased to see the unit shipped quickly On the day it was in my city for delivery, I checked online for the status I found that FEDEX status indicated "Shipper requested package returned" (paraphrasing) I got on the phone again and eventually was routed to a helpful person who apologized and arranged for overnight shipping He mentioned the problem was likely a "computer glitch" That shipment was scheduled to be delivered yesterday (11/21) by 8:p.m I stayed home yesterday to ensure I would be able to take receipt of the package The package was never delivered When I contacted FEDEX, they explained that they received a request from the shipper (Dell) to return the package to the shipper (Dell) I contacted Dell and they told me there was fraud on the account I was told that my credit card stopped the shipment I was told that the shipment should arrive by the end of the day today
I contacted my credit card and they indicated that there was no fraud on the account at this time and they did not contact Dell
My credit card was charged the balance for this transaction on 11/18/ Dell has accepted payment on this purchase and has not delivered the merchandise
I have proceeded with disputing the charge through my credit card In the event this is not resolved within days, I will submit a complaint through Revdex.com
First, how can Dell have an A+ rating with 92% complaint ratio about their products?
I purchased a inspiron laptop in May This computer never worked correctly from the start It has been shipped back twice for repair and I have spent over hours on the phone with the tech support from india Plus now I have to refund a client of mine because, I was not able to use this computerThe computer is a lemon, it shuts down and freezes Dell will not refund or replace the computer that is still under warranty until May All they say is "let us please try to fix it again" Please stop wasting my valuable time I'm done with Dell
I purchased a Dell Alienware laptop in April of It came to me with hardware issues, and unfortunately I did not send it back immediately as I needed the laptop and did not realize the issues were so severe until past the return windowWhen I purchased the laptop, I purchased a premium on-site support package and later purchased an extension of that warrantyI finally attempted to have Dell fix several major hardware issues as they persistedI made a lame duck attempt in August of 2015, but gave up after being run through their diagnostics and being asked to ship the laptop back to themMy support warranty was on-site, I was frustrated, and this was my last admitted mistake in this rigamaroleMy primary attempt to fix the hardware issues therefore began on 9/21/After I began the attempt at repair process, it took me several calls to support and I was forced to do a remote detection algorithm multiple times before they finally acknowledged that it was a hardware issueT
I bought a brand new Inspiron laptop from Walmart a few months ago The machine is defective and I've called Dell on numerous times over the last few months The "techs" from India have taken over my computer on countless occasions but have never been able to fix the problem They sent a tech times to my office to repair but the repairs he made did not correct the problem I struggled to cope with the defective operation because I own a business and can not function without my computer and I was exasperated each time I wasted hours of my time with the techs from India I called again but received the same shoddy and impersonal service from a tech who tried the same repair techniques that the other techs used over and over againMy computer was defective from the day I bought it and I begged to be sent a new computer each time I spoke to the techs They would not honor my request because Dell does not stand behind their defective products This has been the worst customer ser
I have made numerous calls to Dell and no resolution I cancelled an order in February for a laptop and office software I never received anyting However they are charging me $ I have spent over two hours on the phone with them and they keep saying it is in review It is already weeks I do not have product and the order was cancelled
I returned a TV I purchased as a Dell Preferred Customer beecause it was DOA.(did not work)It was received by Dell on 12/11/ I had not received a confirmation of credit to my account After numerous calls beginning on 12/my account was given two partial credit On 2/10/the 2nd credit, however there is still have a balance on my account of $ I was told this was a restocking fee I asked why would I be charged a restocking fee for a defective purchase, while the service rep agreed, she could not process the creditI was then transferred to another, then another on, and on departmentsAs of today I have spoken with appoximately people beginning with 12/30/ to finally get the purchase credit and know noone can/will credit the restocking fee I should never h been chargedThis evening alone I wass transferred to departmentsThe is outstanding on my bill on-line, however noone I spoke with today sees that amountDuring my many calls I requested to
I ordered Dell Laptop order#*** and returned it back under return auth#*** and laptop was received via ups back at dell on 1/24/17, I had paid $on my credit card and $with dell gift card which I received with the purchase of TV, Dell issued me a credit memo #*** full amount $I have only received back $as of 2/28/back to my credit card and Dell did not refund $to gift card I have called and email dell customer service several times and no one is able to help me
I have purchased the DELL WMR Widows Mixed reality device from BESTBUY, AFTER FEW WEEKS IT STOP WORKING SOO I CALLED DELL FOR SUPPORT , I SPEND OVER HALF AN HOUR ON THE PHONE TO GET TO A SUPERVISOR *** - premium support department THAT FINALLY HELP ME TO GET TO - electronics and accessory, BUT ACTUALLY END UP TRANSFER ME TO PRINTER DEPARTMENT #***
I ordered a TV from Dell on January 18, Order numbers are *** for warranty and *** for Sony 65X850C
The TV was shipped from *** *** on Jan through *** and after days, I still didn't know where the TV wasOn Jan 28, I called *** and the lady I spoke with was upset with me and she canceled delivery*** were making too many excuses as to why they had missed their committed delivery date
Dell have received their TV back from *** on February ,but up to this point I am still waiting for $2,refundI kept getting promises from Dell CSR that I would get my refund but today they gave me the same scripted answer
Reference numbers for TV refund is *** and warranty is ***I need to pay DFS already
I bought a brand new allienware computer at the end of June for $I also paid for year of premium warranty support
By October a motherboard had to be replaced a tech was sent and he replaced the motherboardProblems continued to arise and after countless hours of my time on the phone, their time on my comouter, and on my own trying to fix the issue they sent a hardrive for me to replace I did this the computer still didn't work after a number of more steps trying to fix the computer on the software end they finally agreed to accept my laptop being sent in for repairs
I was sent back the laptop after "repairs" and was told they replaced the hard drive and fixed the problemThe computer crashed Don first startup after being on the phone an hour or so I was finally able to get the computer to work that nightIt stopped working the next dayAnd has not been working since
I Contacted dell about this and after half an hour of arguing with a representative that I did have
I purchased a laptop online (Dell Latitude 7480) on 12/30/ Because I was out of the country for most of January, I did not turn the laptop on until January I asked a family member to open the box upon delivery and verify that the contents looked OK, but she did not notice any issues
When I returned to the country, I found that the keyboard was rather flexible in the lower right corner - pressing the right arrow key caused the keyboard to flex downward The ports on the right side of the laptop were also not aligned properly with the chassis I contacted Dell technical support and they said they would send a new keyboard and bottom plate for the laptop A technician would visit me onsite to install it The technician arrived, but instead of the keyboard and bottom plate, Dell had sent the palmrest and bottom plate The palmrest is the frame surrounding the keyboard It also contains the trackpad The technician replaced both those parts, which made the ports lin
I purchased a Dell computer in November that I have had nothing but issues with from the very beginning, they have done troubleshooting over the phone multiple times and even sent a technician out to replace a hard drive (new one was DOA so he put the old one back in) Now in July the computer has completely died and will no longer even turn on With multiple tries over the phone and months of issues Dell wants to only try to replace the hard drive AGAIN With this issues and some not so helpful customer service techs that I have dealt with I have simply asked for a refund and I will return the dead computer They will not offer this to me which I find very unfair due to the issues I have had and dealt with from the start, I do not feel that a 'replacement' is a solid solution as I am worried I could run into the same issue again and truly this has left a bad taste with the Dell company
I bought a laptop from Dell online The computer they sent did not work - it constantly crashed or froze Dell tech support and a Dell technician could not fix the problem I called Dell to return the defective computer and they offered to instead replace the defective computer I agreed
Dell shipped the replacement computer by FedEx but FedEx failed to deliver it FedEx admits that the computer was not delivered and is investigating whether it was lost or stolen Fedex is willing to reimburse Dell for the lost computer
Despite repeated requests, Dell has refused to send me another replacement until I file a theft report with the local police My local police department does not permit me to file a theft report unless I know the property was stolenSince I don't know if the property was lost or stolen, I cannot file a theft report
Ordered a dell laptop and when I received it, it had a bad network card which kept me from staying connected to the internet when plugged into the ethernet port Dell says that model is no longer available and will exchange with upgrade They email to have me OK the exchange and I say no, not until I speak to someone so after they call me and we go over the specs, we go over why I need an exchange, what was wrong with original PC At no time was there verbal or written info to say the exchange PC chosen is missing components I need, that are on the original PC So the exchange comes in mail, and it has no CD drive and most importantly no ethernet port I work from home and must be plugged directly into my modem, why would you send a PC with no ethernet port I have been dealing with four different departments and today was told I can't get my money back or a correct PC Told me keep the one they sent, there is nothing they can do It's a $PC, no I want to return the
I am seeking to have them stop calling me on the phone they are calling my home phone and cell phone multiple times per dayWhen I have informed them that I don't want extended warranty on a laptop, I have even said I no longer own the laptop and John have said you are a lairIt's not like they are collecting a bill but only trying to sell an extended warranty but it is now harassment
I have purchased a christmes gift for my kids which was set as bundle on dell.com
after purchasing and receiving a confirmation to my order I have got an email from dell stating my order was canceled but my order was still show as valid and awaiting shipment on dell websitei have then contacted dell and while explaining my situation and awaiting for a supervisor my call got disconnected
an hour later I have received a call from a dell representative stating that even though this was marked as bundle it was a mistake and they will only send me a stand, and that I need to pay extra $for the full orderwhat kind of bait and switch scam is this?!?!
I have all ready promised my kids their Christmases gift and expect to get what I paid for
after I stated this the rep on the phone I have then received an email saying that I asked to cancel my order, I have never asked for such thing, and if I did I want to hear the recording of me saying so
I will take this to ** distr
I purchased Inspiron Series (Intel) - last year (Sept, 2016) for my son to use in collegeThe laptop's keys (1,Q,A,Z) stop working most timeAfter long diagnostics by dell tech support, he determined the keyboard should be replacedThe 1st repair back, they did not change keyboard but just update software stuff that had been done by tech supportThe problem was not resolved of courseMy son had to use rental external keyboard for school workLater we are allowed to send back for repair the 2nd timeThis time they did not replace keyboardIn stead they replaced daughterboardThe problem remained the sameThen we sent back for 3rc repairThis time they replaced keyboard etc, but it keeps shutting down - we could not use the laptop to do anythingNow we sent it back for the 4th repairIt returned back to me yesterdayThis time the laptop won't even start at allWe are exhausted the repair - each repair took average of 3-weeks including shippingAnd I do not
I placed an order for a lap top I needed on April 9thAt the time the date of delivery was projected to be April 14-It is nearly a MONTH from the time I ordered my laptop and NO ONE can tell me anything about the order or when it will be shippedI need this computer for school and it is causing serious issues with my ability to keep up in classI've called times, twice I was placed on extended hold and had to hang upThe other three times I was told they didn't know anything and that I should call backI was told there was an issue 'installing software'I work in IT, if it took me WEEKS to install software I would be firedThis computer is a $3,machine and NO ONE can tell me when I am going to get it let alone the reason for the massive delay!
I purchased a Personal Computer from Dell (March 2016) and at the time of purchase the sales rep offered to include a wireless keyboard and mouse at no charge The keyboard and mouse arrived weeks after the PC was deliveredAnd then saw a charge appear on my Credit Card Statement in the amount of I immediately contacted the sales rep ( no response), then Dell Customer Service ( said they are "working on it" but have not responded in a timely manner) I have been a Dell customer for over years I am quite sure Dell monitors their phone calls so there should be a record of this transaction
After a horrible experience with Dell I am now getting triplicate advertisements from DellI called the number on the advertisements only to get someone who has no idea how to remove my company address from their system nor did the Indian woman understand how three of the same pieces of mail would be delivered to one addressShe did not even understand the conversationThat woman deserves to work for a better company
In September of I was enthusiastic about using Dell for businessIn May it has personally cost me $in time wasted and lost productivity and lost family timeI tell everyone not to use Dell products and have blocked the usage in the two companies I work for (stopped the purchase of computers)Cease all communication with both my businesses and me personally and former employees at this addressYour business is a chaotic messLeave me out of it
The original order was placed online (on 11/3/2016) and I received an email confirming the order with an estimated ship date Several days later I logged in to check the status They system showed the order as "Cancelled" I did not receive any notification of the cancellation I placed a call to Dell in an attempt to determine the cause I was transferred to several different extensions by the phone support staff before ending at a prompt asking me to enter a seven digit extension I tried several extensions before giving up and hanging up I called back and again went through several transfers again, ending at a voicemail box I left a message I was never contacted A couple days later I called again and was transferred to the internet sales representative (Srinath T***) I talked with him and discussed my frustration He told me he would call back in minutes I never received a call I called him again and was connected to voicemail I called a third time and was told that it "was going to take some time" and that he would call me back I have not heard back from him as of today (11/22)
After talking to Srinath and seeing the general lack of support, I logged onto Dell to try to place an order online I used the chat feature and placed an order for a very similar PC I paid an additional $relative to the original "confirmed" order that Dell was unable/unwilling to honor for an equivalent PC I was pleased to see the unit shipped quickly On the day it was in my city for delivery, I checked online for the status I found that FEDEX status indicated "Shipper requested package returned" (paraphrasing) I got on the phone again and eventually was routed to a helpful person who apologized and arranged for overnight shipping He mentioned the problem was likely a "computer glitch" That shipment was scheduled to be delivered yesterday (11/21) by 8:p.m I stayed home yesterday to ensure I would be able to take receipt of the package The package was never delivered When I contacted FEDEX, they explained that they received a request from the shipper (Dell) to return the package to the shipper (Dell) I contacted Dell and they told me there was fraud on the account I was told that my credit card stopped the shipment I was told that the shipment should arrive by the end of the day today
I contacted my credit card and they indicated that there was no fraud on the account at this time and they did not contact Dell
My credit card was charged the balance for this transaction on 11/18/ Dell has accepted payment on this purchase and has not delivered the merchandise
I have proceeded with disputing the charge through my credit card In the event this is not resolved within days, I will submit a complaint through Revdex.com