Dell sucks, Dell does not have record of me making in call in the past to years as I know I have made a call to obtain a software and I have no record and they do not have any record tried at least different people that do not understand english well so I have to repeat my self times but someone had resolved me issue and sent me a requested software that NO ONE SEEMS TO HAVE RECORD OF but sent me the worg software and when I make the attempt to resolve NO ONE IN ANY DEPTARTMENT IS ABLE TO FIX THEIR MISTAKE but advise me to make a purchase greedy bsso now I have software that is useless to me cause no one knows how to do their jobs or care about there customers so now I have decided to sell all my Dell products unless someone can fix and resolve my issue and I am moving to *** !!!
I noticed on 11-27-that I had been charged for a keyboard that was included in my package alreadyI called Dell immediately, was assured that the charges would be reversed
On 12-28-15, I noticed that the charges had not been reversedUpon complaining to Dell Finance I was told it would corrected and I would see the credit in 3-business days
Today, is 2/3/and I was yet given another lieIt was that a manager was looking into the issueThe only issue is Dell committing fraud by adding unauthorized items to accounts, and refusing to take the charges offI totally believe this is fraud and expect my money back in 3-daysIt took seconds to commit this act, and months to resolve it
Alien Respawn update notification was received and installedImmediately after update was installed all audio functions failedDell service diagnostics was run and service tag No6TFCHwas providedService rep advised that warranty had expired on my computer and that I would have to be charged a fee for fixing the the problemI informed the repthat Dell had caused the problem and should fix the problem at their own expenseThe request was denied by the repafter discussion with his supervisor
I bought a Dell computer in January of and started having problems with it immediately I first called Dell in February and on a regular basis through June, I even called Microsoft to see if they could diagnose the problem They were very helpful but, no results The computer is under warranty until January but, I am told that they will not give me any kind of compensation and, since it would not even boot up, I had to purchase another computer Why does it have a warranty if the company doesn't honor it? I am retired and do not have money to just give to a big company for nothing I don't seem to have any recourse and feel ripped off and helpless against a big corporation
I have a warranty issue with my computer and I have tried for a week to get help fixing the problemsI did receive a call from a *** ***He told me he would helpBut I could not contact him at the number he gave meWe did have some words back a forth by email todayBut still no helpI have called and called different Dell support numbers and they just keep transferring me to different people without any help to fix the issueI have done what they ask me to do, which was transferred the warranty ownershipThe biggest problem is you can't get anyone to answer the phone with the auto answering systemsWhen you do get someone on the line and tell the everything they transfer you to someone else and you haft to repeat everything againNow my laptop warranty is expired
I purchased a computer through Dell.com in my nameI used my husband's credit card to pay for the computerI received an email confirmation after the purchase from Dell and everything was correct When I received the shipment confirmation from Dell I noticed that the salutation on the email was not me and instead was addressed to "*** ***" I contacted Dell through their website informing them of their error and requested they correct it They never replied I contacted them via online chat and the operator told me it was an "issue with the system" and cited "system updates or online issues" as the problem I was told to call the helpdesk and they would resolve I did just that and after a very lengthy call they told me they were unable to fix it and if I wanted to I could return the computer and they would issue another I explained that I needed the computer that weekend and that was the reason I had ordered it when I did They assured me the ownership issue could be fixe
I bought a laptop about year ago
It is still under warranty
The hinge mechanism of the laptop is broken under usage
I called the customer support and warraty department of the company asking for warranty repair
But Dell's customer support person told me the company will not honour the warranty
It is clearly a manufacturing or design defect but still they won't cover it under warranty
I believe this is bad business practice I hope they change this attitude
I ordered a pc through purchasing power whom put orders in my name as if I purchased a product from the company (purchasing power provided me this information and dell representatives confirmed it in my name) after speaking to purchasing power about when my product was being shipped they had no info for me and in turn told me to contact dell, first reps were a little pushy and quickly got me off the phone but the last rep my the name of *** although nicer and had a great conversation stated reason for the delay was due to parts but he would put in a email to get shipped ASAP and to check in the morning for update on order, 03/05/comes around I checked it in the morning to my surprise the order was cancelled, I recalled dell right away and they told me that I cancelled it or in there terms merchant cancelled order, I told them I never cancelled it and have been waiting since 02/23/for the orderOrder #*** was never cancelled on my say soThe last representative I spoke
I purchased my computer at Best Buy in November but had been so busy with work that I did not have time to set it up until March and since then it freezes, shuts down and I have to restart basically dailySince my first contact with Dell I have had to wipe my computer clean and reload my software twiceI have turned over my computer to Dell tech personnel for remote access, had a technician sent to my office to replace the mother board and hard drive and have accumulated countless emails each asking me to do just one more thing to fix this and yet nothing works
I asked *** *** my current Dell Technical support specialist to connect me with a supervisor/manager after yet another fatal crash of my computer and this afternoon I spoke with ***Everyone is consistently politeEveryone recognizes that my computer does not work after months of fixes but there seems to be nothing to do except send them my tower which they are confident that they can fixUnfortunately for me th
The laptop I purchased less then a month ago has had technical issues since week one every service rep I have dealt with has done the same song and dance with this laptop what I mean is they do the same exact fixing attempts that the previous tech has attempted But the issues with this laptop persists
For several months, the left hinge of my laptop has been slowly coming apartThe body of the laptop separates when the screen is open, and it can be mostly snapped back together when closed
My laptop is still under warrantyI am being basically called a liar, and Dell customer service is telling me that it is my fault and I damaged the computerI would "need" an additional accident rider on my warranty to cover this issueThis is a clear manufacturing defectI have NEVER dropped my laptop, nor has it been struck in any way to break itThey are refusing to cover this under warrantyThe best part is it took me asking different agents for the text of the warranty, and it's exclusions, until a supervisor finally told me it was available onlineThe prior agents refused to answer my question
Now, they can't make up their mindsOne supervisor offered me a $fee to fix the laptop, and, after hanging up on the latest supervisor, I just received an email stating it would be
I have been a Customer Service Department Head for years, and in the Customer Service field for over yearsI have purchased Dell computers and each have had their respective issues but, in this year the level of below par customer service is just too awful to not write aboutOn May 19th, I placed an order for their upper echelon Alienware computers for $4,USDThe estimated delivery date was May 27th, I called Dell multiple times to check on my order, each time with someone who doesn't speak clearly and whom kept reciting repetitive and obviously generic responsesThe one consensus that the representatives assured me was that the computer was nearly finished on May 26th and would be delivered on May 27thIt was May 27th at 1:am and the estimated delivery date was now moved to June 2nd, with no e-mail or notificationI contacted them via Facebook direct message to which they said they would place an expedited marker on my order so it would be expeditedIt is now June 1st with no new news or contact on the "expedited" order which did absolutely nothing to help the situationFour different representatives assured me it would be finished on May 26th and would be delivered May 27thIt is now nearly another 7-days later and it has yet to be shippedI have spoken to the Dell facebook team, the twitter team, and personally E-mailed Michael Dell who referred the e-mail to another advanced resolution representative "Surendra Raj" who ASSURED me he'd call me with a follTuesday with the updated specifics of that orderIt's now Wednesday nightAfter give him 48-hours to redeem some semblance of respect I once had for this company he let me down once again as a representative of DellI am expecting my delivery to be pushed back further and with no apology or notification from DellMind you, this is the kind of customer service given to someone purchasing the most expensive computer model Dell offers, I can only imagine what other have enduredWith 1-star customer service ratings on websites reviewing consumer experiences and with positive review on this Revdex.com website and over 180+ negative reviews this company still has an A+ rating? I'm not sure where the world is advancing in terms of commerce but, I can tell you that the continued treatment of consumers in this manner will lead to Dell going out of business quite quicklyThere are many competitors on the rise and because of this situation I regrettably must now seek them out and abandon my 15+ year purchase history with Dell
I HAVE A DELL INSPIRON SIGNATURE EDITION, LAPTOP K67BTDTIN LIKE NEW CONDITION WITH VERY LITTLE HOME ONLY USE THE LEFT HINGE BROKE IT IS STILL USABLE BUT MUST BE HANDLED WITH EASE THE COMPANY DOES NOT COVER UNDER WARRENTY IF YOU CALL SOMEONE
YOU CAN'T UNDERSTAND YOUR PROBLEM I RECENTLY WENT ON LINE AND FOUND OUT THAT TO MANY OF THESE HINGES SRE BREAKING AND MUST BE A DEFECT IN MFGING AND I AM SURE DELL IS AWARE OF IT THIS IS MY FIFTH AND MAYBE LAST DELL
I had an extended warranty on my computer and it developed an issue it would not startI gave both verbal and written instructions to not touch the drive & return it to me so I could get data recovery done on the drive since it had information I neededI received multiple calls and email saying I would receive the drive back When the computer arrived they did not include the drive people said it had been replaced & the old drive would be arrivingWhen it did not arrive ask for tracking number more people said it was on way but they where looking for tracking numberToday some called and claimed the same drive is in the computer and was reimagedI requested US Customer support to discuss this with them and they say there is no longer US supportThe paperwork I filed out that where in the box with the computer stated in capitol letters to return the drive untouched for recovery
This is ithe first techs email exchange before I even sent the computer
Hello Cheryl
Thank you for replying backSure you can get the old drive backPlease do not worry, we are not sure
till now if it is an issue with the hard drive, if at all there is an issue with the hard drive where it needs to be replaced, then the technicians would surely call you and we can take a request to send the old hard drive back to you
Regards
Brad
Purchased a Alienware 17R Laptop (service TAG ***) from Dell in February through sales representative *** ***Within month of purchasing the system, it was crashing constantly and certain applications including Microsoft Word and Office which were bought with the system did not work as well as one of the keyboard keysI spoke with Dell Alienware technical support Dani Lobo who wanted me to reinstall the operating system as part of the trouble shootingI refused to do this as it would take several days to reconfigure the laptop and it still didn't explain why the system was crashingI wanted the system taken back to Dell and properly tested before doing any kind of re-install of operating systemEventually after some email exchanges, I was put in contact with one of the Alienware manages *** *** who would not commission the return of the system to Dell for servicing and wanted to troubleshoot the system firstI informed Dell technical support that I am not
In late January 2018, I placed an order for a Dell Inspiron laptop computerThe computer arrived with damage clearly present prior to being shipped[NOT damaged in transit] I immediately contacted Dell notifying them of the damage and asking how to proceedTheir initial response was to state they would "look into the matter" and proceed accordinglyWhen no action resulted, I once against contacted the company, explaining how critical a laptop was to my business and asking for a quick responseIt too an additional ten days before Dell finally agreed to replace the first systemBecause I desperately need a working laptop in order to complete my work (I do travel and nature writing and travel for that work) it was agreed that I would keep and use the first laptop until the second arrived
The replacement system eventually arrivedUnfortunately, upon initial boot -- or more correctly, attempted boot -- it was apparent that system was not operational as it should beI again notif
on 5/13/my debit card was charged for a computer that I never purchasedI called and was passed around numerous times and hung up onI called back and again was sent to the fraud deptWas told that they stopped the delivery of the computer and it would be business days to get my money backCalled back in days because no credit was receivedWas then told I was lied to and to contact my bank! Now its 05/20/and Still do not have my money backI am disabled and on a fixed income and all my bills are unpaid because of thisThey were of no help and I was lied to!
Ordered from Dell.com on 8/25/ Order supposedly shipped on 9/1/with expected delivery date of 9/7/ When I tracked the Fedex shipment on 9/7, it states package undeliverable and returned to shipper at the request of Dell Unable to talk to a live person at Dell because they have an unreasonable customer support hours for customers living in the west coast Talked to Fedex and they stated Dell requested the package back because they put down the wrong person's name and address on the package so they want it back Dell never contacted me regarding delay or any issues with this order Now I am out over $and have no idea when or if I will ever receive the package from Dell Fedex indicates shipper typically will not address issue until they get their package back Extremely poor customer service on Dell's part I would have been understanding if Dell had contacted me but it's their lack of concern that will earn them a negative feedback
Inspiron Series laptop hinge broke apart by itselfThe same is reported by other consumers**ll, Inc is refusing to take any corrective action
Same issue as reported by other consumers:
http://en.community.**ll.com/ support-forums/laptop/f/3518/ t/
http://en.community.**ll.com/ support-forums/laptop/f/3518/ t/
http://en.community.**ll.com/ support-forums/laptop/f/3518/ t/
http://en.community.**ll.com/ support-forums/laptop/f/3518/ t/
http://forums.hardwarezonecom.sg/notebook-clinic-77/ **ll-inspiron-15-7000-series- 7559-hinge-problem-html
https://www.amazon.com/review/ R34XBJC4IY8S2Y/ref=ask_dp_ lswr_rp_hza
https://www.amazon.com/review/ R3AQ3CLRY7QHEH/ref=ask_dp_ lswr_rp_hza
https://www.reddit.com/r/**ll/ comments/58qbum/i7559_hinge_ issues/
https://www.reddit.com/r/**ll/ comments/5tuoec/inspiron_7559_ hinge_issue/
for several days maybe now ( approx.) I been contacting dell regarding a issue with my touch on my laptop
so far I have got no help at all just hang ups, my time wasted and excuses
spoken to several supervisors who could careless and did nothing ( except one I spoke to on Monday who escalated issue) so seems this is acceptable behavior there to do nothing
find it rather sad that they refuse to answer a simple question ( how to fix the issue) or something like that when asked but get upset and demand I answer anything they want , also find it odd that one person in out of warranty dept ( got sent there by one person when I asked for manager ( Tuesday) didn't even know what a touchpad is hmmm
got a call from escalation person ( no name given ) at about 201pm pst who basically babbled and stated nothing iss there fault and I need to co-operate , really now? they cooperating by refusing to help? or hanging up on me?
the driver for touch pad hasn't had a update in over year maybe cl
Dell sucks, Dell does not have record of me making in call in the past to years as I know I have made a call to obtain a software and I have no record and they do not have any record tried at least different people that do not understand english well so I have to repeat my self times but someone had resolved me issue and sent me a requested software that NO ONE SEEMS TO HAVE RECORD OF but sent me the worg software and when I make the attempt to resolve NO ONE IN ANY DEPTARTMENT IS ABLE TO FIX THEIR MISTAKE but advise me to make a purchase greedy b
sso now I have software that is useless to me cause no one knows how to do their jobs or care about there customers so now I have decided to sell all my Dell products unless someone can fix and resolve my issue and I am moving to *** !!!
I noticed on 11-27-that I had been charged for a keyboard that was included in my package alreadyI called Dell immediately, was assured that the charges would be reversed
On 12-28-15, I noticed that the charges had not been reversedUpon complaining to Dell Finance I was told it would corrected and I would see the credit in 3-business days
Today, is 2/3/and I was yet given another lieIt was that a manager was looking into the issueThe only issue is Dell committing fraud by adding unauthorized items to accounts, and refusing to take the charges offI totally believe this is fraud and expect my money back in 3-daysIt took seconds to commit this act, and months to resolve it
Alien Respawn update notification was received and installedImmediately after update was installed all audio functions failedDell service diagnostics was run and service tag No6TFCHwas providedService rep advised that warranty had expired on my computer and that I would have to be charged a fee for fixing the the problemI informed the repthat Dell had caused the problem and should fix the problem at their own expenseThe request was denied by the repafter discussion with his supervisor
I bought a Dell computer in January of and started having problems with it immediately I first called Dell in February and on a regular basis through June, I even called Microsoft to see if they could diagnose the problem They were very helpful but, no results The computer is under warranty until January but, I am told that they will not give me any kind of compensation and, since it would not even boot up, I had to purchase another computer Why does it have a warranty if the company doesn't honor it? I am retired and do not have money to just give to a big company for nothing I don't seem to have any recourse and feel ripped off and helpless against a big corporation
I have a warranty issue with my computer and I have tried for a week to get help fixing the problemsI did receive a call from a *** ***He told me he would helpBut I could not contact him at the number he gave meWe did have some words back a forth by email todayBut still no helpI have called and called different Dell support numbers and they just keep transferring me to different people without any help to fix the issueI have done what they ask me to do, which was transferred the warranty ownershipThe biggest problem is you can't get anyone to answer the phone with the auto answering systemsWhen you do get someone on the line and tell the everything they transfer you to someone else and you haft to repeat everything againNow my laptop warranty is expired
I purchased a computer through Dell.com in my nameI used my husband's credit card to pay for the computerI received an email confirmation after the purchase from Dell and everything was correct When I received the shipment confirmation from Dell I noticed that the salutation on the email was not me and instead was addressed to "*** ***" I contacted Dell through their website informing them of their error and requested they correct it They never replied I contacted them via online chat and the operator told me it was an "issue with the system" and cited "system updates or online issues" as the problem I was told to call the helpdesk and they would resolve I did just that and after a very lengthy call they told me they were unable to fix it and if I wanted to I could return the computer and they would issue another I explained that I needed the computer that weekend and that was the reason I had ordered it when I did They assured me the ownership issue could be fixe
I bought a laptop about year ago
It is still under warranty
The hinge mechanism of the laptop is broken under usage
I called the customer support and warraty department of the company asking for warranty repair
But Dell's customer support person told me the company will not honour the warranty
It is clearly a manufacturing or design defect but still they won't cover it under warranty
I believe this is bad business practice I hope they change this attitude
I ordered a pc through purchasing power whom put orders in my name as if I purchased a product from the company (purchasing power provided me this information and dell representatives confirmed it in my name) after speaking to purchasing power about when my product was being shipped they had no info for me and in turn told me to contact dell, first reps were a little pushy and quickly got me off the phone but the last rep my the name of *** although nicer and had a great conversation stated reason for the delay was due to parts but he would put in a email to get shipped ASAP and to check in the morning for update on order, 03/05/comes around I checked it in the morning to my surprise the order was cancelled, I recalled dell right away and they told me that I cancelled it or in there terms merchant cancelled order, I told them I never cancelled it and have been waiting since 02/23/for the orderOrder #*** was never cancelled on my say soThe last representative I spoke
I purchased my computer at Best Buy in November but had been so busy with work that I did not have time to set it up until March and since then it freezes, shuts down and I have to restart basically dailySince my first contact with Dell I have had to wipe my computer clean and reload my software twiceI have turned over my computer to Dell tech personnel for remote access, had a technician sent to my office to replace the mother board and hard drive and have accumulated countless emails each asking me to do just one more thing to fix this and yet nothing works
I asked *** *** my current Dell Technical support specialist to connect me with a supervisor/manager after yet another fatal crash of my computer and this afternoon I spoke with ***Everyone is consistently politeEveryone recognizes that my computer does not work after months of fixes but there seems to be nothing to do except send them my tower which they are confident that they can fixUnfortunately for me th
The laptop I purchased less then a month ago has had technical issues since week one every service rep I have dealt with has done the same song and dance with this laptop what I mean is they do the same exact fixing attempts that the previous tech has attempted But the issues with this laptop persists
For several months, the left hinge of my laptop has been slowly coming apartThe body of the laptop separates when the screen is open, and it can be mostly snapped back together when closed
My laptop is still under warrantyI am being basically called a liar, and Dell customer service is telling me that it is my fault and I damaged the computerI would "need" an additional accident rider on my warranty to cover this issueThis is a clear manufacturing defectI have NEVER dropped my laptop, nor has it been struck in any way to break itThey are refusing to cover this under warrantyThe best part is it took me asking different agents for the text of the warranty, and it's exclusions, until a supervisor finally told me it was available onlineThe prior agents refused to answer my question
Now, they can't make up their mindsOne supervisor offered me a $fee to fix the laptop, and, after hanging up on the latest supervisor, I just received an email stating it would be
I have been a Customer Service Department Head for years, and in the Customer Service field for over yearsI have purchased Dell computers and each have had their respective issues but, in this year the level of below par customer service is just too awful to not write aboutOn May 19th, I placed an order for their upper echelon Alienware computers for $4,USDThe estimated delivery date was May 27th, I called Dell multiple times to check on my order, each time with someone who doesn't speak clearly and whom kept reciting repetitive and obviously generic responsesThe one consensus that the representatives assured me was that the computer was nearly finished on May 26th and would be delivered on May 27thIt was May 27th at 1:am and the estimated delivery date was now moved to June 2nd, with no e-mail or notificationI contacted them via Facebook direct message to which they said they would place an expedited marker on my order so it would be expeditedIt is now June 1st with no new news or contact on the "expedited" order which did absolutely nothing to help the situationFour different representatives assured me it would be finished on May 26th and would be delivered May 27thIt is now nearly another 7-days later and it has yet to be shippedI have spoken to the Dell facebook team, the twitter team, and personally E-mailed Michael Dell who referred the e-mail to another advanced resolution representative "Surendra Raj" who ASSURED me he'd call me with a follTuesday with the updated specifics of that orderIt's now Wednesday nightAfter give him 48-hours to redeem some semblance of respect I once had for this company he let me down once again as a representative of DellI am expecting my delivery to be pushed back further and with no apology or notification from DellMind you, this is the kind of customer service given to someone purchasing the most expensive computer model Dell offers, I can only imagine what other have enduredWith 1-star customer service ratings on websites reviewing consumer experiences and with positive review on this Revdex.com website and over 180+ negative reviews this company still has an A+ rating? I'm not sure where the world is advancing in terms of commerce but, I can tell you that the continued treatment of consumers in this manner will lead to Dell going out of business quite quicklyThere are many competitors on the rise and because of this situation I regrettably must now seek them out and abandon my 15+ year purchase history with Dell
I HAVE A DELL INSPIRON SIGNATURE EDITION, LAPTOP K67BTDTIN LIKE NEW CONDITION WITH VERY LITTLE HOME ONLY USE THE LEFT HINGE BROKE IT IS STILL USABLE BUT MUST BE HANDLED WITH EASE THE COMPANY DOES NOT COVER UNDER WARRENTY IF YOU CALL SOMEONE
YOU CAN'T UNDERSTAND YOUR PROBLEM I RECENTLY WENT ON LINE AND FOUND OUT THAT TO MANY OF THESE HINGES SRE BREAKING AND MUST BE A DEFECT IN MFGING AND I AM SURE DELL IS AWARE OF IT THIS IS MY FIFTH AND MAYBE LAST DELL
I had an extended warranty on my computer and it developed an issue it would not startI gave both verbal and written instructions to not touch the drive & return it to me so I could get data recovery done on the drive since it had information I neededI received multiple calls and email saying I would receive the drive back When the computer arrived they did not include the drive people said it had been replaced & the old drive would be arrivingWhen it did not arrive ask for tracking number more people said it was on way but they where looking for tracking numberToday some called and claimed the same drive is in the computer and was reimagedI requested US Customer support to discuss this with them and they say there is no longer US supportThe paperwork I filed out that where in the box with the computer stated in capitol letters to return the drive untouched for recovery
This is ithe first techs email exchange before I even sent the computer
Hello Cheryl
Thank you for replying backSure you can get the old drive backPlease do not worry, we are not sure
till now if it is an issue with the hard drive, if at all there is an issue with the hard drive where it needs to be replaced, then the technicians would surely call you and we can take a request to send the old hard drive back to you
Regards
Brad
Purchased a Alienware 17R Laptop (service TAG ***) from Dell in February through sales representative *** ***Within month of purchasing the system, it was crashing constantly and certain applications including Microsoft Word and Office which were bought with the system did not work as well as one of the keyboard keysI spoke with Dell Alienware technical support Dani Lobo who wanted me to reinstall the operating system as part of the trouble shootingI refused to do this as it would take several days to reconfigure the laptop and it still didn't explain why the system was crashingI wanted the system taken back to Dell and properly tested before doing any kind of re-install of operating systemEventually after some email exchanges, I was put in contact with one of the Alienware manages *** *** who would not commission the return of the system to Dell for servicing and wanted to troubleshoot the system firstI informed Dell technical support that I am not
In late January 2018, I placed an order for a Dell Inspiron laptop computerThe computer arrived with damage clearly present prior to being shipped[NOT damaged in transit] I immediately contacted Dell notifying them of the damage and asking how to proceedTheir initial response was to state they would "look into the matter" and proceed accordinglyWhen no action resulted, I once against contacted the company, explaining how critical a laptop was to my business and asking for a quick responseIt too an additional ten days before Dell finally agreed to replace the first systemBecause I desperately need a working laptop in order to complete my work (I do travel and nature writing and travel for that work) it was agreed that I would keep and use the first laptop until the second arrived
The replacement system eventually arrivedUnfortunately, upon initial boot -- or more correctly, attempted boot -- it was apparent that system was not operational as it should beI again notif
on 5/13/my debit card was charged for a computer that I never purchasedI called and was passed around numerous times and hung up onI called back and again was sent to the fraud deptWas told that they stopped the delivery of the computer and it would be business days to get my money backCalled back in days because no credit was receivedWas then told I was lied to and to contact my bank! Now its 05/20/and Still do not have my money backI am disabled and on a fixed income and all my bills are unpaid because of thisThey were of no help and I was lied to!
Ordered from Dell.com on 8/25/ Order supposedly shipped on 9/1/with expected delivery date of 9/7/ When I tracked the Fedex shipment on 9/7, it states package undeliverable and returned to shipper at the request of Dell Unable to talk to a live person at Dell because they have an unreasonable customer support hours for customers living in the west coast Talked to Fedex and they stated Dell requested the package back because they put down the wrong person's name and address on the package so they want it back Dell never contacted me regarding delay or any issues with this order Now I am out over $and have no idea when or if I will ever receive the package from Dell Fedex indicates shipper typically will not address issue until they get their package back Extremely poor customer service on Dell's part I would have been understanding if Dell had contacted me but it's their lack of concern that will earn them a negative feedback
Inspiron Series laptop hinge broke apart by itselfThe same is reported by other consumers**ll, Inc is refusing to take any corrective action
Same issue as reported by other consumers:
http://en.community.**ll.com/ support-forums/laptop/f/3518/ t/
http://en.community.**ll.com/ support-forums/laptop/f/3518/ t/
http://en.community.**ll.com/ support-forums/laptop/f/3518/ t/
http://en.community.**ll.com/ support-forums/laptop/f/3518/ t/
http://forums.hardwarezonecom.sg/notebook-clinic-77/ **ll-inspiron-15-7000-series- 7559-hinge-problem-html
https://www.amazon.com/review/ R34XBJC4IY8S2Y/ref=ask_dp_ lswr_rp_hza
https://www.amazon.com/review/ R3AQ3CLRY7QHEH/ref=ask_dp_ lswr_rp_hza
https://www.reddit.com/r/**ll/ comments/58qbum/i7559_hinge_ issues/
https://www.reddit.com/r/**ll/ comments/5tuoec/inspiron_7559_ hinge_issue/
for several days maybe now ( approx.) I been contacting dell regarding a issue with my touch on my laptop
so far I have got no help at all just hang ups, my time wasted and excuses
spoken to several supervisors who could careless and did nothing ( except one I spoke to on Monday who escalated issue) so seems this is acceptable behavior there to do nothing
find it rather sad that they refuse to answer a simple question ( how to fix the issue) or something like that when asked but get upset and demand I answer anything they want , also find it odd that one person in out of warranty dept ( got sent there by one person when I asked for manager ( Tuesday) didn't even know what a touchpad is hmmm
got a call from escalation person ( no name given ) at about 201pm pst who basically babbled and stated nothing iss there fault and I need to co-operate , really now? they cooperating by refusing to help? or hanging up on me?
the driver for touch pad hasn't had a update in over year maybe cl