I ordered a inch laptop in August I was given a two week delivery dateWhen I checked the status of the delivery the day before it was due to arrive, I saw the delivery date was extended another two weeks with no notification to meI called to complain and was offered a slightly different model to be shipped the next dayThe new laptop had poor performance and hardware issues from day oneI spent the next two weeks talking to several techinicians who worked on it remotely but to no availI then demanded a replacement as I paid top dollar for a new machine and not one with problemsThey sent me a inch laptopIf I wanted a inch laptop, I would have ordered one in the first placeWhen I complained, I was told there were no inch laptops of the model I had beforeI asked if I could return the inch and get a credit, I was given a bunch of excuses and told I was outside of the return periodI argued that I shouldn't be forced to pay $for something I never wa
Ordered a Vizio m55-ctelevision with a $gift card and $discount Incorrect billing address was entered; called their customer support and had the order cancelled
Input a second order (same product), but it would not complete because my credit card was flagged for suspicious activity Called Dell to have the order cancelled with Dell confirming verbally that it was cancelled Called the credit card company to unfreeze my card Card company assured that this second charge would be dismissed, and was told to issue a third order I then received an automated email from Dell, indicating that the system would automatically attempt to charge my card again in hours for this order (which was supposed to be cancelled) I called Dell to have the order cancelled again, only to have a woman refuse to cancel the purchase, transferring me to someone else who could This man assured me that the charge would not go through and that it was effectively cancelled I received a c
We ordered two high-end laptops and waited two weeks for deliveryBoth laptops arrived with defective audio speakersAfter many phone calls, multiple hours-long screen sharing sessions with outsourced support techs who were unresponsive, many chat sessions, we finally received acknowledgment that it was a hardware issueThe proposed recourse was to send the laptops back and wait up to business days for them to be repairedLocal repair options would be at our cost, even though these were brand new laptops that were shipped defective
We requested to speak with a supervisor or manager and were told that they were busy and would call backThey never called backAgain we called and requested to speak to a manager, reiterating that we never got a call backA call back was promised but again never receivedFinally I demanded an exchange, but the support tech was looking at the order number and claimed there was only one laptop that was ordered, so would only process the exchang
I opened a Dell acct the Month of DecI purchased a laptop on the 29th of DecI received the merchandise damagedI ordered a replacement and it was never sentSo they received the damaged merchandise on January 24thToday is Feb26th and I still haven't been refundedI have been provided with to reference numbersI was on call with the overseas deptfor hrs todayReference number *** and ***I have requested for a return on all merchandise this us the worst company I have ever dealt withI also advised I will be seeking legal advice for the stress and service I received from Dell
I purchased a TV that included a $gift card with purchase on May I received tv and have no issues with it however after the days quoted for delivery of gift card I still have not received itI emailed them on June regarding non delivered gift card and was advised it would take 3-business days as it has not been sentOn June 11th I was informed they were denying the gift card to me on basis that I am a resellerI advised them on June 11th that I did not resell tv as it was purchased for personal use, is currently being used for personal use and will not be resold and I wanted $gift card promised with purchaseNo response has been received to this email
I got a replacement laptop back in and it worked good for a while and the past months ive contacted dell they went into laptop times to try and fix it again and couldnt and today I called dell got hung up on twice different departments and I told them I wanted to use the lemon law seeing this is the third time ive contacted them bout these issues and once I said lemon law the phone went dead and im under warranty till july this year and they should be able to replace it again but they said no and also when I sent out original laptop the replacement they sent out wasnt the same one I originally purchased same model but original laptop had a button that would light up keyboard so at night I could see it I have trouble seeing at night why I bought that certain laptop this replacement didnt have that feature ive been having multiple issues since I got replacement
I like Dells products, I bought a Alienware Rfrom Dell.com and I love this productIt was about my anniversary and my wife asked me what I wanted for it I told her about the upgrades I wanted and she allowed me to buy them for our anniversary About November 2016, I ordered a Mhard drive and memory stick for my computer The memory stick was $ and the Samsung mb EVO MZ-N5E500BW MSolid State Drive (SSD) was $for a total of On November is when I was charged for this amount I received the memory stick but did not receive the SSD after 2-weeksI am deployed and it takes some time to get things to deployed areas I waited about a month before I contacted them through Dell.com chat feature I got transfered about times til about in the morning local time here I had to go on mission the next day so I could not continue to seek answers I gave it about a fortnight, since I do not have a state phone numberI facetimed
Order number ***,
I made an order on 1/4, it shipped on 1/5, I am supposed to get the package today (1/10) But I noticed there was a request to change deliver addressI called UPS and they said dell put in the requestDell will not give me an answer why they did soI have no emails saying they would take back the package or anything of the like
I have been experiencing several problems with Dell customer service since my original purchase last October
The unit which I had bought, the Alienware R4, was in decent working condition with the exception of the display which had a persisting backlight bleedUnder warranty I contacted Dell and a repair service technician was dispatchedAfter replacing my LCD, the technician was very candid with me and told me that the problem was likely within the machine, and not the screenHe was correct as the issue continued to make itself apparent even prior to the repair
After contacting Dell and telling them this, they issued two more identical repairs, to my frustrationNot only was the problem not being resolved, but the repair time was beginning to eat up days of my warranty
After the third on-site repair attempt, I was instructed to send in my unit to the Dell Repair Depot to be servicedMy customer service case holder at the time assured me that the repair facility would not
I purchased a new Dell Inspiron computer on September 7, It all started out straight out of the box (September 8, 2016) I noticed that the system would go up to 100% CPU utilization when opening several browser windows (regardless of the type of browser) After a few weeks (October 3rd) , I called the Dell support line Initially, they refused to help me, offering me an “upgraded support package” for $ I was upset, and indicated that the system was performing poorly out of the box After a few more calls, they insisted that I reinstall the operating system I did that, although it resulted in about hours of downtime The problem persisted
Next came numerous more calls and the diagnosis by Dell that the hard drive was “bad”, although the hard drive passed all diagnostic tests and I repeatedly told Dell support that the problem was NOT the hard drive Nevertheless, Dell was insistent that the hard drive be replaced On December 19th, the hard drive was rep
Dell Purchase ID: *** was purchased on-line on March 31, Dell received full payment for order on April 2, according to bank statement Dell shipped order on April 1, but Dell requested the shipment to be returned back to Dell on April while shipment was on Ftruck of destination city After contacting Dell on April 7, by phone, I was told the shipment would be "diverted" to me and be delivered or Dell sales would contact me Four Days after speaking with Dell, there has not been a delivery of my order nor has Dell contacted me
I wanted a Dell product! They literally failed at EVERY opportunity to deliverOrdered the most ungraded model of Inspiration for 1K++ and received item with touchpad that did not workCalled in to report and request exchange the SAME nightFound out after original order, you have days; took about days for item to arrive, was told it could take up to or so for replacementOn day number at about 11pm, I get an email with NO explanation, just a statement that my order was canceledIt was a holiday weekend, so more days passed before I could get ahold of someoneI had to contact THEM; no one ever attempted to reach out to me with an updateTurns out, they didn't have an item in stock to send me, so unless I wanted the day return window to close, I HAD to cancel (I did request additional days to make sure the new product I got actually WORKED considering the prior one was broken when received...)Since I was planning to exchange, I did dispose of the boxI was SOOO committed to the idea of owning this productWhen I was told I basically had no option but to return, I explained I needed a boxThe rep said one would be sentI had also ordered a pen, so I received the label for that immediatelyAbout a week later I checked back asking for an update on the boxTurns out they CAN'T provide a box to return items in and they essentially MADE FUN OF ME for asking! IT WAS THEIR MISINFOROMATION in the first place, further supported by the fact they did not send the return label until AFTER my follow upI went on to express concern for the safety of the laptop, since it was only the touchpad that had issue, I did not want to return improperly packaged (nor did I want to spend a bunch on packing supplies)The rep told me not to worry and essentially to just throw it in a box (which I did NOT do; but hey, good to know their attitude about protecting productsI BET that this laptop will be resold)So over a month and a half went by with no refund STILLI brought all of this info, along with records of conversations to my bank because Dell REPEATEDLY gave misleading or outright incorrect information while holding my moneyMy bank sided with me and has taken the money away ad refunded meMeanwhile, Dell was sending msgs requesting I returned the items when they had been returned (and I had informed them of this!)! Eventually, I resent them the tracking info they sent to me along with the confirmation from the shipping companyHow did they not have this on file to lookup themselves?!? Here's the best part thought: I still wanted a Dell!!! I called to speak to a rep, requesting a managerMy reason was because I wanted to "talk about my customer experience and a future purchase." The rep continued to question me and ask for specifics, so I eluded to the negative experience I had and asked to please speak to a manager againHe eventually responded, "Okay, so you just want to complainI'll transfer you." I EVEN KEPT WAITING! I just wanted to explain my experience and I was going to request if some sort of discount could be offered like 10% or $or ANYTHING considering the MANY hours of my time wastedOR AT LEAST FOR SOMEONE TO ASSURE ME MY EXPEREINCE WAS AN EXCEPTION AND NEXT TIME SHOULD GO BETTER?? Over minutes later, the line was disconnectedPretty sure I just got Punk'dStill no refund; bank still in dispute going on over months later...Just wasted more time providing the most concise account of my experience for YOUPLEASE BEWARE! HP and Apple have better reviews and customer serviceAnything but Dell; the specs are worth the risk
Ordered a laptop from Dell Outlet on 6/ Used coupons that were expiring that same day, so total cost of laptop was around $ Everything went fine until I hadn't received a shipping confirmation for about or day or so Contacted Dell's customer service through chat once, was told everything was good, no worries Next day contacted them again, again no worries, but will ship Contacted them again on 7/26, and then suddenly there was a delay in shipping, and that laptop would not ship because of a "supposed" delay or missing part Not quite sure how that even is possible since these are returns from previous customers so there shouldn't even be a reason for a delay in the first place The chat log incident # *** I asked for an immediate refund, pretty much refused at least times, and then offered a $credit, but was disconnected afterwards Was quite irritated and upset since I was in no way even notified about a delay or missing part I decided to send an ema
I had arranged to return the DELL tower and monitor I had just orderedWhen the email came on 3-4-with the return info, there were tracking numbers in the subject line, but there were no shipping label included or attached to the message I left a voice mail, but didn't get a call backI sent an email about not getting the shipping labels on 3-5-16, I didn't get a replyI called the return department on 3-7-and was instructed to print out the emails and use those at USP to return the itemsI went to the *** Customer Center in *** and was told the tracking numbers couldn't be used to generate shipping labels, but she could generate new labels, which is what happenedI received duplicate copies of the shipping documentsThe address used was *** *** *** *** ** *** ** ***On 3-24-someone from that identified himself from the DELL Finance Deptcalled me asking about the items that were to be returnedI explained to him what happenedThen I went online to
On November 10th, I placed an order online with a Customer Service Agent (name can be provided if needed) via chat feature (session id ***)- for a laptop battery, (4) Xbox Live Month Subscription/memberships (a digital delivery), and a digital copy of Fallout Tricentennial Edition for Xbox One (again, a digital delivery)I received the physical laptop battery via UPS but not the rest of my order- which consisted of digital codes that did not physically have to be packaged or shipped anywhere
I contacted Customer Service (which is a call center in a foreign country, judging by the service that I received) via telephone on November 14th, because neither the Xbox Live membership codes, nor the game code had been deliveredThe first representative (of FOUR) that I spoke with was barely understandable, and insulting as well- insisting that she could not understand me and asking that I speak English (she spoke very broken, heavily accented English, BTW)After minutes, she
In June we sent our Alienware laptop to them to fix; which they did do But months later it did the same thing again I have talked to them concerning this approxweeks ago and they will not stand behind their product I have been left in limbo ever since They told me they would send an email to management and they would get in touch with me within hours I called them back days later and they said they would put a rush on it1/weeks later, I have not heard a word from them It doesn't do any good to call, they put you off We paid $for that computer, which has been nothing but trouble and was supposed to be one of the best All I want is for them to stand behind their product and fix it They have had ample time to get back in touch with meThanks for your time
We purchased a laptop for my wife back about 2-years ago (at *** *** of *** ***, **, near where we were at training a the time)The product was a Dell Inspiron (an inexpensive little laptop my wife uses daily as her main computer)
Recently I decided to upgrade my wife's laptop to an SSD drive, which would increase performance and speedI have around years of professional experience in computers, ranging from system building, network administration, and application developmentI understand laptop and desktop hardware well, as I even had a system building business at the age of When I began to install the device I noticed (2-3) that several screws were not installed properly, and sitting between the hard drive and the motherboardThe screw mounts were stripped, and not usableIt was obvious that it had been this way during the entire time of the ownership of the product, and was done before we purchased itIt might have been that *** *** did an after mark
on augest I ordered over the phone a Xerox laser printer
I also ordered a lg 49uk6300pue
on Friday aug 10th I got both
the lg 49uk6300pue came in a plain brown box
it had no invoice all it had was a fedx lable with no markings of what was in the box I thought that was strage
I called lg and was told nothing is shipped with no info on the box I was told that was a plaine box to repack and sold or remanugaured
so I pay for a new tv and got a used on
I was to many times by dell to open it I would not I wanted it to be shipped back but I was to I would get the same exact tv back not a different one
there is no markings on the box I don't know the model of the tv or the serial number
im very up set if I sent it back id have to pay 15% restocking fee I don't know whats in the box I was told there was a packing sliup but the fed ex lady said there was not I was / I offered to pay more to get a different tv a samsung but was told id get the same lg49uk
Gift card was not credited to my account as was stated by dell representative *** *** I have a copy of the chat session where he said he would apply it I have spent in excess of hours trying to resolve this since November I also have a copy of the email that I sent asking when I could expect the gift card to be applied I have spoken with customer service, gift card, returns department, and dell financial and no one is able to help me I have repeatedly asked to speak to a manager and was told I could go no higher
I have been on the phone for over an hour trying to get my order that I purchased more then days ago off of verification hold and customer service just get sticking me back into the queWhen asked for a supervisor, I was ignored and stuck back into the queNo one would take responsibility and get my order resolved
I ordered a inch laptop in August I was given a two week delivery dateWhen I checked the status of the delivery the day before it was due to arrive, I saw the delivery date was extended another two weeks with no notification to meI called to complain and was offered a slightly different model to be shipped the next dayThe new laptop had poor performance and hardware issues from day oneI spent the next two weeks talking to several techinicians who worked on it remotely but to no availI then demanded a replacement as I paid top dollar for a new machine and not one with problemsThey sent me a inch laptopIf I wanted a inch laptop, I would have ordered one in the first placeWhen I complained, I was told there were no inch laptops of the model I had beforeI asked if I could return the inch and get a credit, I was given a bunch of excuses and told I was outside of the return periodI argued that I shouldn't be forced to pay $for something I never wa
Ordered a Vizio m55-ctelevision with a $gift card and $discount Incorrect billing address was entered; called their customer support and had the order cancelled
Input a second order (same product), but it would not complete because my credit card was flagged for suspicious activity Called Dell to have the order cancelled with Dell confirming verbally that it was cancelled Called the credit card company to unfreeze my card Card company assured that this second charge would be dismissed, and was told to issue a third order I then received an automated email from Dell, indicating that the system would automatically attempt to charge my card again in hours for this order (which was supposed to be cancelled) I called Dell to have the order cancelled again, only to have a woman refuse to cancel the purchase, transferring me to someone else who could This man assured me that the charge would not go through and that it was effectively cancelled I received a c
We ordered two high-end laptops and waited two weeks for deliveryBoth laptops arrived with defective audio speakersAfter many phone calls, multiple hours-long screen sharing sessions with outsourced support techs who were unresponsive, many chat sessions, we finally received acknowledgment that it was a hardware issueThe proposed recourse was to send the laptops back and wait up to business days for them to be repairedLocal repair options would be at our cost, even though these were brand new laptops that were shipped defective
We requested to speak with a supervisor or manager and were told that they were busy and would call backThey never called backAgain we called and requested to speak to a manager, reiterating that we never got a call backA call back was promised but again never receivedFinally I demanded an exchange, but the support tech was looking at the order number and claimed there was only one laptop that was ordered, so would only process the exchang
I opened a Dell acct the Month of DecI purchased a laptop on the 29th of DecI received the merchandise damagedI ordered a replacement and it was never sentSo they received the damaged merchandise on January 24thToday is Feb26th and I still haven't been refundedI have been provided with to reference numbersI was on call with the overseas deptfor hrs todayReference number *** and ***I have requested for a return on all merchandise this us the worst company I have ever dealt withI also advised I will be seeking legal advice for the stress and service I received from Dell
I purchased a TV that included a $gift card with purchase on May I received tv and have no issues with it however after the days quoted for delivery of gift card I still have not received itI emailed them on June regarding non delivered gift card and was advised it would take 3-business days as it has not been sentOn June 11th I was informed they were denying the gift card to me on basis that I am a resellerI advised them on June 11th that I did not resell tv as it was purchased for personal use, is currently being used for personal use and will not be resold and I wanted $gift card promised with purchaseNo response has been received to this email
I got a replacement laptop back in and it worked good for a while and the past months ive contacted dell they went into laptop times to try and fix it again and couldnt and today I called dell got hung up on twice different departments and I told them I wanted to use the lemon law seeing this is the third time ive contacted them bout these issues and once I said lemon law the phone went dead and im under warranty till july this year and they should be able to replace it again but they said no and also when I sent out original laptop the replacement they sent out wasnt the same one I originally purchased same model but original laptop had a button that would light up keyboard so at night I could see it I have trouble seeing at night why I bought that certain laptop this replacement didnt have that feature ive been having multiple issues since I got replacement
I like Dells products, I bought a Alienware Rfrom Dell.com and I love this productIt was about my anniversary and my wife asked me what I wanted for it I told her about the upgrades I wanted and she allowed me to buy them for our anniversary About November 2016, I ordered a Mhard drive and memory stick for my computer The memory stick was $ and the Samsung mb EVO MZ-N5E500BW MSolid State Drive (SSD) was $for a total of On November is when I was charged for this amount I received the memory stick but did not receive the SSD after 2-weeksI am deployed and it takes some time to get things to deployed areas I waited about a month before I contacted them through Dell.com chat feature I got transfered about times til about in the morning local time here I had to go on mission the next day so I could not continue to seek answers I gave it about a fortnight, since I do not have a state phone numberI facetimed
Order number ***,
I made an order on 1/4, it shipped on 1/5, I am supposed to get the package today (1/10) But I noticed there was a request to change deliver addressI called UPS and they said dell put in the requestDell will not give me an answer why they did soI have no emails saying they would take back the package or anything of the like
I have been experiencing several problems with Dell customer service since my original purchase last October
The unit which I had bought, the Alienware R4, was in decent working condition with the exception of the display which had a persisting backlight bleedUnder warranty I contacted Dell and a repair service technician was dispatchedAfter replacing my LCD, the technician was very candid with me and told me that the problem was likely within the machine, and not the screenHe was correct as the issue continued to make itself apparent even prior to the repair
After contacting Dell and telling them this, they issued two more identical repairs, to my frustrationNot only was the problem not being resolved, but the repair time was beginning to eat up days of my warranty
After the third on-site repair attempt, I was instructed to send in my unit to the Dell Repair Depot to be servicedMy customer service case holder at the time assured me that the repair facility would not
I purchased a new Dell Inspiron computer on September 7, It all started out straight out of the box (September 8, 2016) I noticed that the system would go up to 100% CPU utilization when opening several browser windows (regardless of the type of browser) After a few weeks (October 3rd) , I called the Dell support line Initially, they refused to help me, offering me an “upgraded support package” for $ I was upset, and indicated that the system was performing poorly out of the box After a few more calls, they insisted that I reinstall the operating system I did that, although it resulted in about hours of downtime The problem persisted
Next came numerous more calls and the diagnosis by Dell that the hard drive was “bad”, although the hard drive passed all diagnostic tests and I repeatedly told Dell support that the problem was NOT the hard drive Nevertheless, Dell was insistent that the hard drive be replaced On December 19th, the hard drive was rep
Dell Purchase ID: *** was purchased on-line on March 31, Dell received full payment for order on April 2, according to bank statement Dell shipped order on April 1, but Dell requested the shipment to be returned back to Dell on April while shipment was on Ftruck of destination city After contacting Dell on April 7, by phone, I was told the shipment would be "diverted" to me and be delivered or Dell sales would contact me Four Days after speaking with Dell, there has not been a delivery of my order nor has Dell contacted me
I wanted a Dell product! They literally failed at EVERY opportunity to deliverOrdered the most ungraded model of Inspiration for 1K++ and received item with touchpad that did not workCalled in to report and request exchange the SAME nightFound out after original order, you have days; took about days for item to arrive, was told it could take up to or so for replacementOn day number at about 11pm, I get an email with NO explanation, just a statement that my order was canceledIt was a holiday weekend, so more days passed before I could get ahold of someoneI had to contact THEM; no one ever attempted to reach out to me with an updateTurns out, they didn't have an item in stock to send me, so unless I wanted the day return window to close, I HAD to cancel (I did request additional days to make sure the new product I got actually WORKED considering the prior one was broken when received...)Since I was planning to exchange, I did dispose of the boxI was SOOO committed to the idea of owning this productWhen I was told I basically had no option but to return, I explained I needed a boxThe rep said one would be sentI had also ordered a pen, so I received the label for that immediatelyAbout a week later I checked back asking for an update on the boxTurns out they CAN'T provide a box to return items in and they essentially MADE FUN OF ME for asking! IT WAS THEIR MISINFOROMATION in the first place, further supported by the fact they did not send the return label until AFTER my follow upI went on to express concern for the safety of the laptop, since it was only the touchpad that had issue, I did not want to return improperly packaged (nor did I want to spend a bunch on packing supplies)The rep told me not to worry and essentially to just throw it in a box (which I did NOT do; but hey, good to know their attitude about protecting productsI BET that this laptop will be resold)So over a month and a half went by with no refund STILLI brought all of this info, along with records of conversations to my bank because Dell REPEATEDLY gave misleading or outright incorrect information while holding my moneyMy bank sided with me and has taken the money away ad refunded meMeanwhile, Dell was sending msgs requesting I returned the items when they had been returned (and I had informed them of this!)! Eventually, I resent them the tracking info they sent to me along with the confirmation from the shipping companyHow did they not have this on file to lookup themselves?!? Here's the best part thought: I still wanted a Dell!!! I called to speak to a rep, requesting a managerMy reason was because I wanted to "talk about my customer experience and a future purchase." The rep continued to question me and ask for specifics, so I eluded to the negative experience I had and asked to please speak to a manager againHe eventually responded, "Okay, so you just want to complainI'll transfer you." I EVEN KEPT WAITING! I just wanted to explain my experience and I was going to request if some sort of discount could be offered like 10% or $or ANYTHING considering the MANY hours of my time wastedOR AT LEAST FOR SOMEONE TO ASSURE ME MY EXPEREINCE WAS AN EXCEPTION AND NEXT TIME SHOULD GO BETTER?? Over minutes later, the line was disconnectedPretty sure I just got Punk'dStill no refund; bank still in dispute going on over months later...Just wasted more time providing the most concise account of my experience for YOUPLEASE BEWARE! HP and Apple have better reviews and customer serviceAnything but Dell; the specs are worth the risk
Ordered a laptop from Dell Outlet on 6/ Used coupons that were expiring that same day, so total cost of laptop was around $ Everything went fine until I hadn't received a shipping confirmation for about or day or so Contacted Dell's customer service through chat once, was told everything was good, no worries Next day contacted them again, again no worries, but will ship Contacted them again on 7/26, and then suddenly there was a delay in shipping, and that laptop would not ship because of a "supposed" delay or missing part Not quite sure how that even is possible since these are returns from previous customers so there shouldn't even be a reason for a delay in the first place The chat log incident # *** I asked for an immediate refund, pretty much refused at least times, and then offered a $credit, but was disconnected afterwards Was quite irritated and upset since I was in no way even notified about a delay or missing part I decided to send an ema
I had arranged to return the DELL tower and monitor I had just orderedWhen the email came on 3-4-with the return info, there were tracking numbers in the subject line, but there were no shipping label included or attached to the message I left a voice mail, but didn't get a call backI sent an email about not getting the shipping labels on 3-5-16, I didn't get a replyI called the return department on 3-7-and was instructed to print out the emails and use those at USP to return the itemsI went to the *** Customer Center in *** and was told the tracking numbers couldn't be used to generate shipping labels, but she could generate new labels, which is what happenedI received duplicate copies of the shipping documentsThe address used was *** *** *** *** ** *** ** ***On 3-24-someone from that identified himself from the DELL Finance Deptcalled me asking about the items that were to be returnedI explained to him what happenedThen I went online to
On November 10th, I placed an order online with a Customer Service Agent (name can be provided if needed) via chat feature (session id ***)- for a laptop battery, (4) Xbox Live Month Subscription/memberships (a digital delivery), and a digital copy of Fallout Tricentennial Edition for Xbox One (again, a digital delivery)I received the physical laptop battery via UPS but not the rest of my order- which consisted of digital codes that did not physically have to be packaged or shipped anywhere
I contacted Customer Service (which is a call center in a foreign country, judging by the service that I received) via telephone on November 14th, because neither the Xbox Live membership codes, nor the game code had been deliveredThe first representative (of FOUR) that I spoke with was barely understandable, and insulting as well- insisting that she could not understand me and asking that I speak English (she spoke very broken, heavily accented English, BTW)After minutes, she
In June we sent our Alienware laptop to them to fix; which they did do But months later it did the same thing again I have talked to them concerning this approxweeks ago and they will not stand behind their product I have been left in limbo ever since They told me they would send an email to management and they would get in touch with me within hours I called them back days later and they said they would put a rush on it1/weeks later, I have not heard a word from them It doesn't do any good to call, they put you off We paid $for that computer, which has been nothing but trouble and was supposed to be one of the best All I want is for them to stand behind their product and fix it They have had ample time to get back in touch with meThanks for your time
We purchased a laptop for my wife back about 2-years ago (at *** *** of *** ***, **, near where we were at training a the time)The product was a Dell Inspiron (an inexpensive little laptop my wife uses daily as her main computer)
Recently I decided to upgrade my wife's laptop to an SSD drive, which would increase performance and speedI have around years of professional experience in computers, ranging from system building, network administration, and application developmentI understand laptop and desktop hardware well, as I even had a system building business at the age of When I began to install the device I noticed (2-3) that several screws were not installed properly, and sitting between the hard drive and the motherboardThe screw mounts were stripped, and not usableIt was obvious that it had been this way during the entire time of the ownership of the product, and was done before we purchased itIt might have been that *** *** did an after mark
on augest I ordered over the phone a Xerox laser printer
I also ordered a lg 49uk6300pue
on Friday aug 10th I got both
the lg 49uk6300pue came in a plain brown box
it had no invoice all it had was a fedx lable with no markings of what was in the box I thought that was strage
I called lg and was told nothing is shipped with no info on the box I was told that was a plaine box to repack and sold or remanugaured
so I pay for a new tv and got a used on
I was to many times by dell to open it I would not I wanted it to be shipped back but I was to I would get the same exact tv back not a different one
there is no markings on the box I don't know the model of the tv or the serial number
im very up set if I sent it back id have to pay 15% restocking fee I don't know whats in the box I was told there was a packing sliup but the fed ex lady said there was not I was / I offered to pay more to get a different tv a samsung but was told id get the same lg49uk
Gift card was not credited to my account as was stated by dell representative *** *** I have a copy of the chat session where he said he would apply it I have spent in excess of hours trying to resolve this since November I also have a copy of the email that I sent asking when I could expect the gift card to be applied I have spoken with customer service, gift card, returns department, and dell financial and no one is able to help me I have repeatedly asked to speak to a manager and was told I could go no higher
I have been on the phone for over an hour trying to get my order that I purchased more then days ago off of verification hold and customer service just get sticking me back into the queWhen asked for a supervisor, I was ignored and stuck back into the queNo one would take responsibility and get my order resolved