I had bought LG TV from DELL.com on 11/23/
TV is not turning on now
I contacted LG, but they have their own unreasonable excuses
I have paid money to Dell.com, so Dell is liable to give my money back
I ordered and received an XPSlaptop computer on march the 9th with a waybill print date of 3/that unit went bad within daysi contacted dell for a replacement which was shipped out on march this unit had a bad displayi emailed support and was told via email to call into technical supportseveral days passed due to business travel obligationson april I called into dell to again start the process of returning this replacement laptopafter being pushed around to different departments and being hung up on several times I was finally transferred to the XPS department and was on hold for minutes only to have the call droppedi called back in the morning of april 6, was pushed between different departments until I was told that the replacement was out of warranty by day (march has days) but had someone helpped me the night before I would have been inside the daysdays from the original ship date of March my way bill says it was printed on march de
I am contacting the Revdex.com as I have not received a replacement product Your representatives posted my shipment as a replacement when the first order had the WRONG ZIP CODE AND COULD NOT BE SHIPPED I have called and spoken to a representative I have called and left a message I have made multiple attempts to remedy this situation
The first shipment went back to DELL I did not receive it as it had an incorrect zip code
I needed the first shipment but the representative would NOT call fedex and give them the correct information
THE FIRST SHIPMENT WENT BACK TO DELL!!!!!!!!!!
I am so disappointed in the Dell Customer Service
I have purchased a Dell Monitor S2715H during the CyberMonday deals on 11/28/The item was received on 12/1/
On the day that I received the product I noticed that there was bright light coming from the bottom corners of the screen and partially from the topThe light coming from the bottom left corner was significantly bright and very noticeable when the screen displayed dark or black imagesI proceeded to seek help from dell via chat but eventually was directed to talk to a tech representative about it and I thought perhaps this is something that can be fixedThe technician at dell analyzed the situation and based on his assessment he concluded that the monitor is defective and that I would need to return it since it is not something that can be adjusted through settingsI then preceded to look at my order and not having any options in my order summary to request a replacement or exchange I proceeded with the return thinking I could later call and schedule a replac
I have several issues The 1st deals with the card reader installed in this computer I have called about this problem on occasions I do not use it very often but when I try too it does not work I have to call customer support They take control of my system, check the driver, then reboot the computer It normally takes or hours of my time plus my phone minutes I called again today requesting a new card reader be sent so I could install and have a working card reader Again tech just wanted to take control, check driver, reboot and say it's fixed I ended the phone call
I always request an email be sent to document the issue and times I've had to contact dell support I also request that the specific issue I called about be listed in the email This request was only done once because after hours I was transferred to a supervisor I rarely receive a documenting email (However, if needed, I will contact my telephone provider and show the amount of times I
This is also a customer service complaint as well as an issue with the warranty; I was told a repair to my computer (purchased under a year ago) would be completed under the warrantyThe technician arrived late and with the wrong part for my computerHe called Dell to inquire about the part and was then told by Dell that my repair would now not be covered under warranty despite the previous promiseAfter further contact with Dell I was told I need to send my computer away to be assessed and was not offered a loaner in the meantimeI was forced to wait until a less busy time for me because my computer is vital to my work and I can't just send it away for a weekDell then e-mailed to tell me I had three days to send my computer, but had never previously mentioned that there would be a deadline for the inspectionI was sent a box previous to this to send my computer in, but the instructions for proper packaging were unreadable (due too poor printing quality)I e-mailed multiple tim
My Laptop had a screen malfunction so I used Dell's online diagnostics and customer service through their chat featureIt only took a week for everything to be resolved and fixedThe process went a lot faster than I expectedCustomer service and the technicians were very professional and did great workThe Laptop is back and in better shape
A Dell branded memory stick was identified as being defective
Per Dell warranty documents, memory carries a lifetime warranty
Nobody at Dell - phone tech support, some other phone support, phone sales, warranty chat - wants to honor their warranty and try to claim that because the system it was installed in is out of warranty, the memory is, tooHowever, that particular memory is clearly and per their own configuration documents NOT part of the original systemTherefore, that system has no bearing on the warranty status of this defective memory
I am experiencing terrible customer support service from DELL/Alienware I bought an Aleinware 15Rlaptop from DELL.COMI found the laptop CPU was overheating and contacted DELL support on June (within days of the shipping date on the packing slipDELL website indicates the laptop should qualify for a return within days of packing slip date)
Here is the whole incident :
05/08: received the laptop
06/04: contacted DELL support on overheating issue(within days of shipping date on the packing slip), agent denied replacement, offered onsite repair (service request #***)
06/07: third party technician replaced heatsink, but the laptop still overheatedagent (*** ***) promised a refund, but another agent denied refund and requested remote diagnosisAfter remote diagnosis, agent (*** ***) agreed to request an exchange pending approval
06/19: Exchange request denied by supposed senior agent (*** ***) who asked me to send the laptop
Purchased a laptop from Dell last yearPurchase included a one year warrantyWhen the warranty expired, I contacted a representative at Dell to see what options were available to protect my computerDell agent sold me Accidental Damage Coverage to cover the computer for yearsWhen I needed repair for the laptop, I was told that I couldn’t use the service, and that The agent sold me the wrong coverageDell refuses to honor the protection plan that they sold meDell will not fix my laptop as agreed in the service plan I purchased
I am currently on my 7th Dell computer, overall I've been very happy however my latest computer has been a real painI have a Dell and the left hinge has been a serious issueThe hinge rail is not completely bent and I can barely open the computer nowI've been told that this computer is not covered under the warranty due to hinges not being coveredNow I am told I have to pay (I am now a few months outside of warranty)There are numerous complaints about this hinge on this modelJust type in Dell Hinge Issue and you get over 1,resultsI've listed a number of them below specifically on your website
http://en.community.dell.com/support-forums/laptop/f/3518/t/
http://en.community.dell.com/support-forums/laptop/f/3518/t/
http://en.community.dell.com/support-forums/laptop/f/3518/t/
http://en.community.dell.com/support-forums/laptop/f/3518/t/
http://en.community.dell.com/support-forums/laptop/f/3518/t/
http://en.communit
I ordered a 50' inch Vizio TV from dell.comWhen I received the TV the screen was crackedI called Dell customer serviceThey told me that had to contact Vizio and that it was covered under warranty from the manufacturerI contacted Vizio and was told since I ordered from Dell.com that there was no warranty and that Dell would have to resolve the issueI contacted Dell again and was told the same thingI contaced Vizio again and was told the same thingOn my third call with Dell I was told if I had contacted within days they couldve resolved the issue for meI had contacted within days o my first call to them
I placed an order on July 29th for a Dell Inspiron desktop computer
The computer was ordered online from Dell's website
A part of the order indicated that the installed operating system on the computer will be Windows ProIt also stated that it includes a Windows Pro License
I received the computer, and as expected the installed operating system is Windows Pro
I did not however receive any way to upgrade to Windows The recovery disc that was provided was set up only to recover to Windows
The Sales department was adamant that Windows was preinstalled on my computer, however my computer does not have Windows installed
When asking for a Sales department manager, the support representative I spoke with, who stated his name is ***, transferred me to ***, who is a technical support managerAfter working with ***, it was determined that the recovery disc was for Windows
The offered resolution by *** was to call back to the Sales department,
I will copy my last email sent to a customer support representative:
===============
***,
In the last email, you said:
"We have your case followed up by our case specialist and will contact you within to business days with an update."
It's been business days and I've yet to receive an updateI've been waiting about days for this ***er to be resolved, which is, frankly, unacceptableNo other online retailer has ever taken more than a week to issue a refundMy next step will be to file a complaint with the Revdex.com about this issue
*** This images shows my return statusFirst, I don't understand why there is a return and a return for the one product I'm returningSecond, and again, I canceled this order on 11/and the progress bar is showing that you guys still haven't received the itemHow is that possible, that you don't have the item back after days?
Canceling the order the day after it was placed
I purchased a brand new XPS computer and two new monitors so that I would have dual monitor capabilities This was the product the Dell sales rep recommended to me when I explained to him that I needed this for school However, on the first day of getting my computer and monitors, the 2nd monitor did not work because there was nothing to contact the 2nd monitor too I was told I would have everything I needed to make this work in my shipment I went and bought a splitter but nothing worked I contacted Dell and was told that I needed to purchase a DisplayPort to HDMI adapter The next day I did, and this time, the screen came on but it said that it did no HDMI signal could be found I contacted Dell, and was transferred approximately to 4-different customer service sections before the last person tried to assist me He explained that I could have just bought a "faulty" product so I ended up purchasing the same looking DisplayPort to HDMI adapter from Dell Each night I was o
I had problems with a laptop and was sent a replacementThe replacement does not work rightIt has a ac adapter warningThe power button does not always work right awayIt has taken me five minutes to get it to workTwo times so far I got it to work by taking out the battery and putting it back inI had someone else try to get it to workHe had the same problemDell replaces my new (as of February 2018) computer with a refurbished one and there are problems with that oneThis is not acceptableI asked for a reliable computerIt should have been a new oneRefurbished computers cost lessI am paying for a new computer On the phone I was told I would get a new computerThe e-mail said refurbished, I want a computer that worksDell has problems, there are thousands of complaints about their computersThey need to make them right if they care
Purchased of each on Specific Hard Drive models on Dell's Website and were priced at $and $for myself/friends & FamilyReceived a confirmation order that they would be shipped once in stock and was waiting for them to be shippedI then received another email saying that my orders were cancelled and that I initiated the processI then contacted Dell about the issue and one rep stated that they were "sold out" but told me to find something elseShe would not offer something comparable for the price and hung up on meI called a 2nd time and then transferred me to another department to talk to someone elseThey then admitted that the price was wrong on the website and they would not allow the orders to go throughThis is fault advertisement and I am contacting you guys for something to be done about the issue because it is not my fault and I never initiated the process of cancelling the orders in the first placeThe Order #'s are Dell Purchase ID's are ***
To Whom It May Concern,
This is an update to my previous email to your CEO about my experience with Dell/Alienware:
Order#- As of Dec23rd there has been no refund to this order which was cancelled on Dec2ndI’ve verified with my bank that money was actually transferred out of my accountAt this point it has been gone from my account over days since my order has been cancelledThis is after I’ve been promised that it would be done in hours than hoursI am now opening a fraud case with my bank and reporting this to be Revdex.comI will also post my experience to all the social media sites I can find
Order#- Alienware 99Whr - Ordered on Dec2nd and after many missed promised delivery date I still don’t have this laptop which I needed for ChristmasThe delivery date now shows Dec29th which as you know is after ChristmasYour company strung me along with multiple promised delivery dates and failed to meet them when you have hold my funds
I purchased a Dell Inpsiron Laptop December 2016, We are now in February of I have called or times over the last year about my laptop due to it lagging, the touchscreen not working correctly, just the computer being slow in generalEach time they have factory reset my computer and it would work for a month or two and then start right back up I have now called Dell again and my warranty was up a month n a half agoThey will not even diagnose the computer over the phone with me, but are now telling my my hard drive sounds like its dying and will need to be replaced but that I will need to pay $roughly to diagnose and the repair bill will be at least $They also are claiming they have no records on file of me calling in to have my computer resetThey refuse to help me anyA computer that is a year old, barely used because of all the problems listed above should not be having to have a hard drive replacedAlso, if this is now the same problem I've been having SHOUL
I had bought LG TV from DELL.com on 11/23/
TV is not turning on now
I contacted LG, but they have their own unreasonable excuses
I have paid money to Dell.com, so Dell is liable to give my money back
I ordered and received an XPSlaptop computer on march the 9th with a waybill print date of 3/that unit went bad within daysi contacted dell for a replacement which was shipped out on march this unit had a bad displayi emailed support and was told via email to call into technical supportseveral days passed due to business travel obligationson april I called into dell to again start the process of returning this replacement laptopafter being pushed around to different departments and being hung up on several times I was finally transferred to the XPS department and was on hold for minutes only to have the call droppedi called back in the morning of april 6, was pushed between different departments until I was told that the replacement was out of warranty by day (march has days) but had someone helpped me the night before I would have been inside the daysdays from the original ship date of March my way bill says it was printed on march de
I am contacting the Revdex.com as I have not received a replacement product Your representatives posted my shipment as a replacement when the first order had the WRONG ZIP CODE AND COULD NOT BE SHIPPED I have called and spoken to a representative I have called and left a message I have made multiple attempts to remedy this situation
The first shipment went back to DELL I did not receive it as it had an incorrect zip code
I needed the first shipment but the representative would NOT call fedex and give them the correct information
THE FIRST SHIPMENT WENT BACK TO DELL!!!!!!!!!!
I am so disappointed in the Dell Customer Service
I have purchased a Dell Monitor S2715H during the CyberMonday deals on 11/28/The item was received on 12/1/
On the day that I received the product I noticed that there was bright light coming from the bottom corners of the screen and partially from the topThe light coming from the bottom left corner was significantly bright and very noticeable when the screen displayed dark or black imagesI proceeded to seek help from dell via chat but eventually was directed to talk to a tech representative about it and I thought perhaps this is something that can be fixedThe technician at dell analyzed the situation and based on his assessment he concluded that the monitor is defective and that I would need to return it since it is not something that can be adjusted through settingsI then preceded to look at my order and not having any options in my order summary to request a replacement or exchange I proceeded with the return thinking I could later call and schedule a replac
I have several issues The 1st deals with the card reader installed in this computer I have called about this problem on occasions I do not use it very often but when I try too it does not work I have to call customer support They take control of my system, check the driver, then reboot the computer It normally takes or hours of my time plus my phone minutes I called again today requesting a new card reader be sent so I could install and have a working card reader Again tech just wanted to take control, check driver, reboot and say it's fixed I ended the phone call
I always request an email be sent to document the issue and times I've had to contact dell support I also request that the specific issue I called about be listed in the email This request was only done once because after hours I was transferred to a supervisor I rarely receive a documenting email (However, if needed, I will contact my telephone provider and show the amount of times I
This is also a customer service complaint as well as an issue with the warranty; I was told a repair to my computer (purchased under a year ago) would be completed under the warrantyThe technician arrived late and with the wrong part for my computerHe called Dell to inquire about the part and was then told by Dell that my repair would now not be covered under warranty despite the previous promiseAfter further contact with Dell I was told I need to send my computer away to be assessed and was not offered a loaner in the meantimeI was forced to wait until a less busy time for me because my computer is vital to my work and I can't just send it away for a weekDell then e-mailed to tell me I had three days to send my computer, but had never previously mentioned that there would be a deadline for the inspectionI was sent a box previous to this to send my computer in, but the instructions for proper packaging were unreadable (due too poor printing quality)I e-mailed multiple tim
For Dell order # ***, I am supposed to get a $Dell gift card through this order but I did not get it until nowThis order was placed on 09-10-
My Laptop had a screen malfunction so I used Dell's online diagnostics and customer service through their chat featureIt only took a week for everything to be resolved and fixedThe process went a lot faster than I expectedCustomer service and the technicians were very professional and did great workThe Laptop is back and in better shape
A Dell branded memory stick was identified as being defective
Per Dell warranty documents, memory carries a lifetime warranty
Nobody at Dell - phone tech support, some other phone support, phone sales, warranty chat - wants to honor their warranty and try to claim that because the system it was installed in is out of warranty, the memory is, tooHowever, that particular memory is clearly and per their own configuration documents NOT part of the original systemTherefore, that system has no bearing on the warranty status of this defective memory
I am experiencing terrible customer support service from DELL/Alienware I bought an Aleinware 15Rlaptop from DELL.COMI found the laptop CPU was overheating and contacted DELL support on June (within days of the shipping date on the packing slipDELL website indicates the laptop should qualify for a return within days of packing slip date)
Here is the whole incident :
05/08: received the laptop
06/04: contacted DELL support on overheating issue(within days of shipping date on the packing slip), agent denied replacement, offered onsite repair (service request #***)
06/07: third party technician replaced heatsink, but the laptop still overheatedagent (*** ***) promised a refund, but another agent denied refund and requested remote diagnosisAfter remote diagnosis, agent (*** ***) agreed to request an exchange pending approval
06/19: Exchange request denied by supposed senior agent (*** ***) who asked me to send the laptop
Purchased a laptop from Dell last yearPurchase included a one year warrantyWhen the warranty expired, I contacted a representative at Dell to see what options were available to protect my computerDell agent sold me Accidental Damage Coverage to cover the computer for yearsWhen I needed repair for the laptop, I was told that I couldn’t use the service, and that The agent sold me the wrong coverageDell refuses to honor the protection plan that they sold meDell will not fix my laptop as agreed in the service plan I purchased
I am currently on my 7th Dell computer, overall I've been very happy however my latest computer has been a real painI have a Dell and the left hinge has been a serious issueThe hinge rail is not completely bent and I can barely open the computer nowI've been told that this computer is not covered under the warranty due to hinges not being coveredNow I am told I have to pay (I am now a few months outside of warranty)There are numerous complaints about this hinge on this modelJust type in Dell Hinge Issue and you get over 1,resultsI've listed a number of them below specifically on your website
http://en.community.dell.com/support-forums/laptop/f/3518/t/
http://en.community.dell.com/support-forums/laptop/f/3518/t/
http://en.community.dell.com/support-forums/laptop/f/3518/t/
http://en.community.dell.com/support-forums/laptop/f/3518/t/
http://en.community.dell.com/support-forums/laptop/f/3518/t/
http://en.communit
I ordered a 50' inch Vizio TV from dell.comWhen I received the TV the screen was crackedI called Dell customer serviceThey told me that had to contact Vizio and that it was covered under warranty from the manufacturerI contacted Vizio and was told since I ordered from Dell.com that there was no warranty and that Dell would have to resolve the issueI contacted Dell again and was told the same thingI contaced Vizio again and was told the same thingOn my third call with Dell I was told if I had contacted within days they couldve resolved the issue for meI had contacted within days o my first call to them
I placed an order on July 29th for a Dell Inspiron desktop computer
The computer was ordered online from Dell's website
A part of the order indicated that the installed operating system on the computer will be Windows ProIt also stated that it includes a Windows Pro License
I received the computer, and as expected the installed operating system is Windows Pro
I did not however receive any way to upgrade to Windows The recovery disc that was provided was set up only to recover to Windows
The Sales department was adamant that Windows was preinstalled on my computer, however my computer does not have Windows installed
When asking for a Sales department manager, the support representative I spoke with, who stated his name is ***, transferred me to ***, who is a technical support managerAfter working with ***, it was determined that the recovery disc was for Windows
The offered resolution by *** was to call back to the Sales department,
I will copy my last email sent to a customer support representative:
===============
***,
In the last email, you said:
"We have your case followed up by our case specialist and will contact you within to business days with an update."
It's been business days and I've yet to receive an updateI've been waiting about days for this ***er to be resolved, which is, frankly, unacceptableNo other online retailer has ever taken more than a week to issue a refundMy next step will be to file a complaint with the Revdex.com about this issue
*** This images shows my return statusFirst, I don't understand why there is a return and a return for the one product I'm returningSecond, and again, I canceled this order on 11/and the progress bar is showing that you guys still haven't received the itemHow is that possible, that you don't have the item back after days?
Canceling the order the day after it was placed
I purchased a brand new XPS computer and two new monitors so that I would have dual monitor capabilities This was the product the Dell sales rep recommended to me when I explained to him that I needed this for school However, on the first day of getting my computer and monitors, the 2nd monitor did not work because there was nothing to contact the 2nd monitor too I was told I would have everything I needed to make this work in my shipment I went and bought a splitter but nothing worked I contacted Dell and was told that I needed to purchase a DisplayPort to HDMI adapter The next day I did, and this time, the screen came on but it said that it did no HDMI signal could be found I contacted Dell, and was transferred approximately to 4-different customer service sections before the last person tried to assist me He explained that I could have just bought a "faulty" product so I ended up purchasing the same looking DisplayPort to HDMI adapter from Dell Each night I was o
I had problems with a laptop and was sent a replacementThe replacement does not work rightIt has a ac adapter warningThe power button does not always work right awayIt has taken me five minutes to get it to workTwo times so far I got it to work by taking out the battery and putting it back inI had someone else try to get it to workHe had the same problemDell replaces my new (as of February 2018) computer with a refurbished one and there are problems with that oneThis is not acceptableI asked for a reliable computerIt should have been a new oneRefurbished computers cost lessI am paying for a new computer On the phone I was told I would get a new computerThe e-mail said refurbished, I want a computer that worksDell has problems, there are thousands of complaints about their computersThey need to make them right if they care
Purchased of each on Specific Hard Drive models on Dell's Website and were priced at $and $for myself/friends & FamilyReceived a confirmation order that they would be shipped once in stock and was waiting for them to be shippedI then received another email saying that my orders were cancelled and that I initiated the processI then contacted Dell about the issue and one rep stated that they were "sold out" but told me to find something elseShe would not offer something comparable for the price and hung up on meI called a 2nd time and then transferred me to another department to talk to someone elseThey then admitted that the price was wrong on the website and they would not allow the orders to go throughThis is fault advertisement and I am contacting you guys for something to be done about the issue because it is not my fault and I never initiated the process of cancelling the orders in the first placeThe Order #'s are Dell Purchase ID's are ***
To Whom It May Concern,
This is an update to my previous email to your CEO about my experience with Dell/Alienware:
Order#- As of Dec23rd there has been no refund to this order which was cancelled on Dec2ndI’ve verified with my bank that money was actually transferred out of my accountAt this point it has been gone from my account over days since my order has been cancelledThis is after I’ve been promised that it would be done in hours than hoursI am now opening a fraud case with my bank and reporting this to be Revdex.comI will also post my experience to all the social media sites I can find
Order#- Alienware 99Whr - Ordered on Dec2nd and after many missed promised delivery date I still don’t have this laptop which I needed for ChristmasThe delivery date now shows Dec29th which as you know is after ChristmasYour company strung me along with multiple promised delivery dates and failed to meet them when you have hold my funds
I purchased a Dell Inpsiron Laptop December 2016, We are now in February of I have called or times over the last year about my laptop due to it lagging, the touchscreen not working correctly, just the computer being slow in generalEach time they have factory reset my computer and it would work for a month or two and then start right back up I have now called Dell again and my warranty was up a month n a half agoThey will not even diagnose the computer over the phone with me, but are now telling my my hard drive sounds like its dying and will need to be replaced but that I will need to pay $roughly to diagnose and the repair bill will be at least $They also are claiming they have no records on file of me calling in to have my computer resetThey refuse to help me anyA computer that is a year old, barely used because of all the problems listed above should not be having to have a hard drive replacedAlso, if this is now the same problem I've been having SHOUL