I had ordered some stuff through the dell.com web site and used a coupon for $that I had been issued to replace reward points that I was never issuedWhen I placed my order the had contacted me through email to change my my payment form since the 1st one was rejectedI contacted them through chat on the web site to use a different payment form and the 1st person I chatted with told me my order was canceled and they ended the chatThen I got a email stating that my order would be canceled if I did not contact them so I started another chat with a new person since it was the only way I could due to me being at the hospital with my wife in premature laborShe then told me I had to contact dell financial services so I did when I was back home and able to so with all the correct informationI had my wife make the phone calls do to her having much more patience when it comes to phone calls and she has just got the run around for over hours and when she asks them to speak with a
We purchased a new VRTX SAN and blade server system and within a little over a year we had major failuresThe 2nd failure was due to Dell sent defective parts that failed and wouldn't compensate us for the issueThe second failure was less than months and happened on year end of causing significant disruption with our whole organization
I purchased a dell product back in December of It wasn't what I wanted so I called their customer service to initiate a returnDuring that phone call I was told that if I returned the product before the first billing cycle, I would not be charged a restock feeIt took three months and several phone calls before the return was processed and I was refundedHowever, I am being charged a restocking fee, missed payment fee, and interest for the late paymentAll of which should not even be there had they issued the return in December instead of waiting three months to do soNow I have to wait for yet another dispute to be settled to be refunded yet againTheir representatives have been extremely inefficient, unhelpful, and rude
I was told by the Dell sales agent the computer I purchased contained an Msolid-state drive and it did notI have this in writing from the sales agent but the company will not correct the drive
They sold me a hard drive for computer that they sold me and the computer doesn't even accept another hard drive and because of severe illness I wasn't able to return in the day period which they usually refundBut they should take into account their salesperson sold me a item that my computer which I purchased from them didn't even accept the partI had a professional person to install the memory that I purchased and he was going to install the hard drive but there is no spot for it I have been a customer with Dell since and this is no way to treat long standing customersThey have issues with customer serviceIf this isn't taken care of once I get this paid for I will never purchase another Dell product, never
I placed an order for a computer, mouse, monitor, and game pad on 5/30/The next day the order had not gone throughI called Dell order service and the contact, *** *** said the order needed to be placed again so he placed it againAgain I did not receive any confirmation so I called back and spoke with *** *** ***He said he'd fix the problemI then had charges of over $placed to my bank account (over $in total) and today, 6/4/I started receiving duplicate orders ( I received game pads via Fed Ex , monitor and I can see another monitor is on the way)I tried to cancel all orders today but Dell was no help and their customer service number is an India Outsourced number and they cannot speak English nor could they resolve the issue The duplicate orders being fulfilled are *** and *** ( so far).There may be a third one because they do not know what they are doing and everyone I speak to wants to place the order agai
I purchased Dell System on 16-MAR-in Dell.com with order number ***.One year warranty was given for the system.But unfortunately PC was not working from last days.It was getting loud noise inside hard drive and motherboard connectivity.I reported this issue days back with Dell technical representative.They recommended me, send back the PC to warehouse for additional repairBut I am not received shipping label for returnSeveral times I contacted Dell through email and phone calls.They were not responded.I really frustrated with Dell customer service
I have had a laptop from Dell since April of I have my payments coming out of my account automatically on the 15thAround the 10th of EVERY month they call me non stop it is boarding harassmentExample: Yesterday February 15th they called me times starting at 830am and finally stopped calling around 7pmOne time I have actually answered their call and spoke to a personEven after talking to an employee they continued to call me non stopFinally I answered again and they said "oh yes I see that in the notes" and said they would put me on the do not call list as I dont need a phone call letting me know my payment is coming out especially at the rate they are calling me at when im at work and cannot answer
Dear Sir/Madam,
I ordered two Dell computers from Dell.com back in June and October Both times the computers were shipped but then immediately recalled back to DellI never received both ordersI have sent numerous request asking Dell to refund the payments back to my credit card but I never received any refundI am a buyer from China and I think that's the reason Dell cancelled my ordersI am fine if they don't sell me computers but I don't understand why they would not refund my moneyThis is like robberyBelow please find the details about these two orders
Order 1:
Order date - June 15,
Order number - ***
Dell Purchase ID - *** Ordered item - Dell Alienware RLaptopQty
Order amount - $1,
Shipment tracking number - *** (recalled and sent back to Dell)
Shipping Address: NE AIRPORT WAY
IPS CNGCKTJC
PORTLAND, OR 97230-
Order 2:
Order date - October 04,
Order number - *** Dell Purc
I submitted an order on 4/17/at 12:AM PST for an alienware laptop after days of research about the components of various laptops I was under the impression by the photographs and the item description that this computer would match my needs In my excitement for the new computer I continued to review the photographs on social media and realized that this computer does not have the number pad that is required for my needs, although the photographs on the website appear to have it I immediately attempted to cancel my order, however the Dell website did not show an order pending I have a confirmation email which was sent to me, but the Dell site does not recognize that the order exists Since I could not reach anyone at that time, I emailed the customer support on social media page provided by the links on their site I was contacted by *** who stated that if I send her a reason I wanted to cancel and details regarding the "registered owner" she would cancel the orde
This is the worst company to deal withThey placed my order on hold without letting me know never contacted me regarding my orderI have spent five hours on the phone with people from a call center from India who have lied to me and not been able to help at allMy order is now pushed out five weeks because the incompetent people of the company just let me order set for days on hold After four attempts to speak to a manager the manager said he can’t do nothing and to replacement order by canceling I’m placing a new order and it might speed it upThis is just absurd
I bought a computer dec.24,I broght ih home and been having issues with it.I called them in febuary telling them that my computer keybord was only working half the time, the screan was flashing and not coming onthey did a few things and it got worse, I email them and told them its still doing itthey did a few more test t worked for a few days and sometimes a weekthey sent me a box to send the computer back to them and they would fix itthey did notand , it has gotten worseI called and email them today and I got screamed at my the frist lady, the second person told me he cant help me and was very rud, they keep passing me on and the last person said they cant fix it, becase there is nothing wrong with it
I received a Dell.com/business advertisement offering $credit off a Latitude making the final price $valid from 9/26/to 10/9/ On 10/1/I went online to the website and tried to order the specific laptop with the specific configuration(Windows Pro, Office 2016, 4gb memory, 500gb HDD) (order number ***) listed on the advertisement, but the coupon code *** did not take the $off the price I contacted sales support via the Chat and spoke to *** * ID for this incident is *** *** explained that they had to escalate the issue and would have someone call me back with a solution I tried to order the laptop several times over the next week or so and the coupon still did not work I waited nearly weeks for a response and did not receive one so on 10/12/I called and was directed back to *** * who informed me that they ran out of stock so that offer was no longer valid
I told him on 10/1/when I was tryi
I purchased all in one computers from this company a couple of years agoRecently I had a message that my computers were eligible for a windows upgradeAfter the upgrade my entire system was failing because dell did not upgrade the drivers, specifically the video drivers for my systemMy system is a Vostro 360, with an iprocessor and 4gb ram, not some out of date computerSo now I am unable to do a system restore, and when asking well to send me the iso of my windows, that I paid for when I purchased the computer they are making me buy a discLong story short, the company now out sources their customer support to some 3rd world country, where people like Ahmed Singh, a supervisor that I had the unfortunate luck of dealing with last week provide terrible at customer serviceHe would rather cost the company future customers like myself, then help me get my computer back up and running so that I can continue to operate my businessTo say the least, I will no longer recommend dell to any one, and definitely switch to another manufacturer in the futureTo think a family owned, private company is this careless and greedy
My Dell Laptop hard drive failedI purchased a new hard drive and needed to reinstall WindowsThe Windows operating system disk was not provided with my computer, the program was pre-installed on machineI called Dell Tech Support and they instructed me to purchase a Windows USB Key and I didUpon paying $to get access to the Windows license I already purchased when buying the machine, it was a miss match with the computerI later learned that Dell imprints the Windows Key onto the Mother Board, so my key did not matchCalled Dell again to which they told me I had to pay they additional money
So I purchased a product, Dell Computer + Windows license and now I own a machine that cannot have an operation system loadedIt is worthlessDell has refused to make me whole or fix their issues without charging me for their breakdown
Worst service I have ever receivedNever again, never Dell
The order I got was on July and I installed to my father's PC as upgrade RAM and 8GB RAM is what I ordered and I found out it is defective and I called Customer Support Service on the same dayThey told me they processed order and should deliver with in business daysthen I got email on July that they confirmed the order and expect delivery on August 4thI was very upset with that I contacted Dell Customer Service and they told me it is back orderNo one told me between July 14-which is days NO WORD? Thats turn me off because NO informed me or anythingAnyway, I decided to accept and wait until August 4th and today is 5thNo item from them, I Called them and they told me they are still on back orderAgain, NO COMMUNICATE with me at allThey all do is delay, delay and delayThey offered 10% (out of $something in total of order) or $refundI was like that considering offended me because I have been waiting and waiting and they offer me like that? THATS
I placed an order on dell.com on May 30th, order #***, and paid with a Dell Gift CardHowever, the order was cancelled, and my $gift card was not refundedI called customer service several times, being continuously transferred to different departments and then got hung up for nothing, felt like a ball being kicked to each other and no one caresI had been put on hold for more than an hour twice, such a waste of time I tried online chat with customer service at least times, they cannot resolve the issue but only asked me to callVery very disappointed!
I ordered a new Dell laptop from *** Store online on February 02, I am contacting Revdex.com before my warranty expires, which ends somewhere in the first week of February The machine was defectiveI have had the following issues with my laptop
When I pull my AC-adapter power cord out to run it on battery sometimes, it makes a noise and computer freezes for few moments
My laptop always loses internet from time to time
Started experiencing from the beginning of January Randomly, the laptop freezes from time to timeI get a grey screenDuring the same freezing and grey out screen experience, the screen also displays white vertical and horizontal blinking lines and dotsIt appears that the screen has gone bad
Per my e-mail records, I've contacted Dell in August for 1st and 2nd issue listed aboveMy Service Request number with Dell Technical Support is ***The Tech support guys are simply telling me it’s
I have placed, and get confirmation on 7/26/ Dell email me saying order will be delay on 8/1/ I got another email on 8/4/that my order will be delay again, and I need to contact the notification department I talk to the notification department, and get another email saying order has been confirmed again I have been order from Dell a few times before, and this never happened to me I have feeling this is something unusual On next day 8/5/16, I check my order online, and my order got cancel without any notification I called Dell, and they told me your order got canceled on 7/ I am not sure that is cause of the sale rep or the nature of company This is very dishonest action to the customer
I purchased a high-end computer (laptop) from Dell in October of I began to have issues (malfunctioning computer/unable to be used) in February after less than four months of operationI contacted Dell at the beginning of February for a repair (I purchased a three-year warranty on the machine) and they replaced the monitor/display on the machine
The repair did not correct the issueI continued to contact Dell throughout the month of February and into March due to the continued issues/inoperability of the computerThey arranged for my computer to be shipped for service, where they replaced the motherboard
Once again, the repair did not correct the issueI continued to contact Dell throughout the month of March and now into April due to continued issues/inoperability of the computerAt the beginning of April, I requested a replacement computer since it was clear to me that the laptop was a lemonHowever, Dell only offered me a refurbished machine
I stated that I d
I had ordered some stuff through the dell.com web site and used a coupon for $that I had been issued to replace reward points that I was never issuedWhen I placed my order the had contacted me through email to change my my payment form since the 1st one was rejectedI contacted them through chat on the web site to use a different payment form and the 1st person I chatted with told me my order was canceled and they ended the chatThen I got a email stating that my order would be canceled if I did not contact them so I started another chat with a new person since it was the only way I could due to me being at the hospital with my wife in premature laborShe then told me I had to contact dell financial services so I did when I was back home and able to so with all the correct informationI had my wife make the phone calls do to her having much more patience when it comes to phone calls and she has just got the run around for over hours and when she asks them to speak with a
We purchased a new VRTX SAN and blade server system and within a little over a year we had major failuresThe 2nd failure was due to Dell sent defective parts that failed and wouldn't compensate us for the issueThe second failure was less than months and happened on year end of causing significant disruption with our whole organization
I purchased a dell product back in December of It wasn't what I wanted so I called their customer service to initiate a returnDuring that phone call I was told that if I returned the product before the first billing cycle, I would not be charged a restock feeIt took three months and several phone calls before the return was processed and I was refundedHowever, I am being charged a restocking fee, missed payment fee, and interest for the late paymentAll of which should not even be there had they issued the return in December instead of waiting three months to do soNow I have to wait for yet another dispute to be settled to be refunded yet againTheir representatives have been extremely inefficient, unhelpful, and rude
I was told by the Dell sales agent the computer I purchased contained an Msolid-state drive and it did notI have this in writing from the sales agent but the company will not correct the drive
They sold me a hard drive for computer that they sold me and the computer doesn't even accept another hard drive and because of severe illness I wasn't able to return in the day period which they usually refundBut they should take into account their salesperson sold me a item that my computer which I purchased from them didn't even accept the partI had a professional person to install the memory that I purchased and he was going to install the hard drive but there is no spot for it I have been a customer with Dell since and this is no way to treat long standing customersThey have issues with customer serviceIf this isn't taken care of once I get this paid for I will never purchase another Dell product, never
I placed an order for a computer, mouse, monitor, and game pad on 5/30/The next day the order had not gone throughI called Dell order service and the contact, *** *** said the order needed to be placed again so he placed it againAgain I did not receive any confirmation so I called back and spoke with *** *** ***He said he'd fix the problemI then had charges of over $placed to my bank account (over $in total) and today, 6/4/I started receiving duplicate orders ( I received game pads via Fed Ex , monitor and I can see another monitor is on the way)I tried to cancel all orders today but Dell was no help and their customer service number is an India Outsourced number and they cannot speak English nor could they resolve the issue The duplicate orders being fulfilled are *** and *** ( so far).There may be a third one because they do not know what they are doing and everyone I speak to wants to place the order agai
I purchased Dell System on 16-MAR-in Dell.com with order number ***.One year warranty was given for the system.But unfortunately PC was not working from last days.It was getting loud noise inside hard drive and motherboard connectivity.I reported this issue days back with Dell technical representative.They recommended me, send back the PC to warehouse for additional repairBut I am not received shipping label for returnSeveral times I contacted Dell through email and phone calls.They were not responded.I really frustrated with Dell customer service
I have had a laptop from Dell since April of I have my payments coming out of my account automatically on the 15thAround the 10th of EVERY month they call me non stop it is boarding harassmentExample: Yesterday February 15th they called me times starting at 830am and finally stopped calling around 7pmOne time I have actually answered their call and spoke to a personEven after talking to an employee they continued to call me non stopFinally I answered again and they said "oh yes I see that in the notes" and said they would put me on the do not call list as I dont need a phone call letting me know my payment is coming out especially at the rate they are calling me at when im at work and cannot answer
Dear Sir/Madam,
I ordered two Dell computers from Dell.com back in June and October Both times the computers were shipped but then immediately recalled back to DellI never received both ordersI have sent numerous request asking Dell to refund the payments back to my credit card but I never received any refundI am a buyer from China and I think that's the reason Dell cancelled my ordersI am fine if they don't sell me computers but I don't understand why they would not refund my moneyThis is like robberyBelow please find the details about these two orders
Order 1:
Order date - June 15,
Order number - ***
Dell Purchase ID - *** Ordered item - Dell Alienware RLaptopQty
Order amount - $1,
Shipment tracking number - *** (recalled and sent back to Dell)
Shipping Address: NE AIRPORT WAY
IPS CNGCKTJC
PORTLAND, OR 97230-
Order 2:
Order date - October 04,
Order number - *** Dell Purc
I submitted an order on 4/17/at 12:AM PST for an alienware laptop after days of research about the components of various laptops I was under the impression by the photographs and the item description that this computer would match my needs In my excitement for the new computer I continued to review the photographs on social media and realized that this computer does not have the number pad that is required for my needs, although the photographs on the website appear to have it I immediately attempted to cancel my order, however the Dell website did not show an order pending I have a confirmation email which was sent to me, but the Dell site does not recognize that the order exists Since I could not reach anyone at that time, I emailed the customer support on social media page provided by the links on their site I was contacted by *** who stated that if I send her a reason I wanted to cancel and details regarding the "registered owner" she would cancel the orde
This is the worst company to deal withThey placed my order on hold without letting me know never contacted me regarding my orderI have spent five hours on the phone with people from a call center from India who have lied to me and not been able to help at allMy order is now pushed out five weeks because the incompetent people of the company just let me order set for days on hold After four attempts to speak to a manager the manager said he can’t do nothing and to replacement order by canceling I’m placing a new order and it might speed it upThis is just absurd
I bought a computer dec.24,I broght ih home and been having issues with it.I called them in febuary telling them that my computer keybord was only working half the time, the screan was flashing and not coming onthey did a few things and it got worse, I email them and told them its still doing itthey did a few more test t worked for a few days and sometimes a weekthey sent me a box to send the computer back to them and they would fix itthey did notand , it has gotten worseI called and email them today and I got screamed at my the frist lady, the second person told me he cant help me and was very rud, they keep passing me on and the last person said they cant fix it, becase there is nothing wrong with it
I received a Dell.com/business advertisement offering $credit off a Latitude making the final price $valid from 9/26/to 10/9/ On 10/1/I went online to the website and tried to order the specific laptop with the specific configuration(Windows Pro, Office 2016, 4gb memory, 500gb HDD) (order number ***) listed on the advertisement, but the coupon code *** did not take the $off the price I contacted sales support via the Chat and spoke to *** * ID for this incident is *** *** explained that they had to escalate the issue and would have someone call me back with a solution I tried to order the laptop several times over the next week or so and the coupon still did not work I waited nearly weeks for a response and did not receive one so on 10/12/I called and was directed back to *** * who informed me that they ran out of stock so that offer was no longer valid
I told him on 10/1/when I was tryi
I purchased all in one computers from this company a couple of years agoRecently I had a message that my computers were eligible for a windows upgradeAfter the upgrade my entire system was failing because dell did not upgrade the drivers, specifically the video drivers for my systemMy system is a Vostro 360, with an iprocessor and 4gb ram, not some out of date computerSo now I am unable to do a system restore, and when asking well to send me the iso of my windows, that I paid for when I purchased the computer they are making me buy a discLong story short, the company now out sources their customer support to some 3rd world country, where people like Ahmed Singh, a supervisor that I had the unfortunate luck of dealing with last week provide terrible at customer serviceHe would rather cost the company future customers like myself, then help me get my computer back up and running so that I can continue to operate my businessTo say the least, I will no longer recommend dell to any one, and definitely switch to another manufacturer in the futureTo think a family owned, private company is this careless and greedy
My Dell Laptop hard drive failedI purchased a new hard drive and needed to reinstall WindowsThe Windows operating system disk was not provided with my computer, the program was pre-installed on machineI called Dell Tech Support and they instructed me to purchase a Windows USB Key and I didUpon paying $to get access to the Windows license I already purchased when buying the machine, it was a miss match with the computerI later learned that Dell imprints the Windows Key onto the Mother Board, so my key did not matchCalled Dell again to which they told me I had to pay they additional money
So I purchased a product, Dell Computer + Windows license and now I own a machine that cannot have an operation system loadedIt is worthlessDell has refused to make me whole or fix their issues without charging me for their breakdown
Worst service I have ever receivedNever again, never Dell
The order I got was on July and I installed to my father's PC as upgrade RAM and 8GB RAM is what I ordered and I found out it is defective and I called Customer Support Service on the same dayThey told me they processed order and should deliver with in business daysthen I got email on July that they confirmed the order and expect delivery on August 4thI was very upset with that I contacted Dell Customer Service and they told me it is back orderNo one told me between July 14-which is days NO WORD? Thats turn me off because NO informed me or anythingAnyway, I decided to accept and wait until August 4th and today is 5thNo item from them, I Called them and they told me they are still on back orderAgain, NO COMMUNICATE with me at allThey all do is delay, delay and delayThey offered 10% (out of $something in total of order) or $refundI was like that considering offended me because I have been waiting and waiting and they offer me like that? THATS
I placed an order on dell.com on May 30th, order #***, and paid with a Dell Gift CardHowever, the order was cancelled, and my $gift card was not refundedI called customer service several times, being continuously transferred to different departments and then got hung up for nothing, felt like a ball being kicked to each other and no one caresI had been put on hold for more than an hour twice, such a waste of time I tried online chat with customer service at least times, they cannot resolve the issue but only asked me to callVery very disappointed!
I ordered a new Dell laptop from *** Store online on February 02, I am contacting Revdex.com before my warranty expires, which ends somewhere in the first week of February The machine was defectiveI have had the following issues with my laptop
When I pull my AC-adapter power cord out to run it on battery sometimes, it makes a noise and computer freezes for few moments
My laptop always loses internet from time to time
Started experiencing from the beginning of January Randomly, the laptop freezes from time to timeI get a grey screenDuring the same freezing and grey out screen experience, the screen also displays white vertical and horizontal blinking lines and dotsIt appears that the screen has gone bad
Per my e-mail records, I've contacted Dell in August for 1st and 2nd issue listed aboveMy Service Request number with Dell Technical Support is ***The Tech support guys are simply telling me it’s
I have placed, and get confirmation on 7/26/ Dell email me saying order will be delay on 8/1/ I got another email on 8/4/that my order will be delay again, and I need to contact the notification department I talk to the notification department, and get another email saying order has been confirmed again I have been order from Dell a few times before, and this never happened to me I have feeling this is something unusual On next day 8/5/16, I check my order online, and my order got cancel without any notification I called Dell, and they told me your order got canceled on 7/ I am not sure that is cause of the sale rep or the nature of company This is very dishonest action to the customer
I purchased a high-end computer (laptop) from Dell in October of I began to have issues (malfunctioning computer/unable to be used) in February after less than four months of operationI contacted Dell at the beginning of February for a repair (I purchased a three-year warranty on the machine) and they replaced the monitor/display on the machine
The repair did not correct the issueI continued to contact Dell throughout the month of February and into March due to the continued issues/inoperability of the computerThey arranged for my computer to be shipped for service, where they replaced the motherboard
Once again, the repair did not correct the issueI continued to contact Dell throughout the month of March and now into April due to continued issues/inoperability of the computerAt the beginning of April, I requested a replacement computer since it was clear to me that the laptop was a lemonHowever, Dell only offered me a refurbished machine
I stated that I d