since 12/13/I have been unable to reach resolution on computer malfunctioning after 70+ emails and several phone calls Service reps are now misrepresenting my obligations according to their own premium support contract
here is my last email to dell/Alienware
"Last night the comp turned itself off saying it was low batt 6% while it was plugged in. When I turned it back on, the batt indicator was at 100% upon restart
After reading about everybody's experience with dell/aw on the forums, I am not comfortable doing any self diagnostics or attempting any repairs myself. If I damage or do something wrong, their are plenty of examples on the interwebs where dell/aw refused to repair damage from customers even though tech said to perform action that caused unsatisfactory results It is your responsibility to remotely diagnose this machine.
You have already deemed these attempted repairs as a "qualified Incident" and sent an onsite
Service Tag: ***Express Service Code: ***
On 15Oct2017, a Windows update resulted in problems with the startup of my new dell computerAfter several hours and days of trying to resolve the problem myself, I contacted Dell support twice and first rep disconnected my call without notice after I fully explained situation and then second call resulted in rep saying that my warranty had expired when in fact it has not (04Julpurchase date)Dell is requested to resolve the situation and provide compensation for the many hours over several days that I spent trying to resolve the problem that they created
This company is the worst company ever to deal with They do not provide services that they say that are on your computer than you are told to go to a 3rd party site to download information Customer service is null and void of any conversation and no one will help with issuse
I purchased a Dell Inspiron in April of The laptop has failed me twice in less than months by not wanting to turn on suddenlyDell will service the laptop (after being put through and hour and half of directions to remove the battery, etc) by phone (running up my phone bill) and then having you send the laptop out for service
Dell has put in mother boards in less than weeksThey will not replace the machine (stating it is too old-months is too old?), nor give me any part of my money back I use the laptop for college and workThis is the poorest warranty and customer service I have ever experiencedI will not buy a Dell again
I am a Quality Engineer at a wonderful company for yearsIf we treated our customers this way I would be ashamed
I do not seem to have any other choice but to hope that the 2nd mother board does not go out again or buy another laptop somewhere else
On Feb 08, 2017, I ordered two laptopsProducts were shipped out, but later were called back without delivery to meI have contacted Dell.com for several times for refundEach time, I had to wait for a long time before connecting to any departmentHowever, it's been almost two months, no refund was sent back to me for these two called back computers
My son entered College on 2/17/(*** *** ** ***, *** ***, **) and for him we purchased a Inspiron Series on 1/18/It arrived approximately weeks laterWe tested it and for this short moment the laptop workedWe moved my son into the dorm on 2/16/and fairly shortly afterwards he called and said he is having some issues with the laptopIt's not "working right." For a couple of weeks we tried walking him through steps and engaging the college's IT help but it got worseWe called Dell support and after many calls, support remoting into the machine for hours, and the machine being sent back to Dell twice, it is now 7/9/The laptop is still not working after it arrived at the college again after the apparently 2nd repair and won't even turn onMy son has been at his college since February and was so far not able to use the laptopWe have spent endless hours with Dell on the phone and cannot get any further than telling our story over and over a
Their computers stink their customer service sucks and their financial department is the worstThe financial department put a charge for Microsoft office that I never approved in fact I called thinking it was fraud and they still put the charge onThey told me to bad my lawyer has informed me to turn off my phone as they are calling all week all weekend many times a day and between the harassment and the unauthorised use of my Dell card well that's on the startDon't but from these people
I made a purchase on Dell in mid MarchThey said I should receive 10% reward in the form of gift cardI never received itI have made two phone callsI was told I would receive itBut apparently I was lied toMoreover, I kept receiving harassment from its sales teamTheir sales agent asked for SSN in its callI received several calls per day from Dell sales
Ordered a new computer received a defective item (mother board) requested an exchange for new item which is what I purchased, not a repaired defective itemThey sent a box for the return, but sent it to a repair station instead of for replacement now tell me they cannot replace the item until they mail the defective item back to me and then resend it out to a DIFFERENT departmentThis was not my mistake but theirs, and I would like a complete refund so I can purchase aImputed that I need and should haveThey have had my money since November and I have NO COMPUTERThe people answer the phone speak English with an Indian accent very difficult to understandI have been on the phone for a combine total of over hours over several days trying to resolve this
I purchased an Alienware RLaptop on 8/21/I have had issues with this computer since the day I received itI have had the following repairs/issues done to my laptop:
*** eye tracking not working
Graphics card overheating
Graphics card redo paste and thermal pads
Replace the graphics card
Replace the motherboard
Replace the entire laptop
Hard drive failure
Keyboard failure
LCD cover replaced
Heatsink replaced
Main logic board replaced
Operating system reinstalled
The technician didn't put the computer back together correctly and had to re-accomplish assembly
Additionally, many of these repairs have required me to send my laptop back to dell, which has left me without a laptop for my military work, and my college classes (online)All of the above repairs have taken place over the past monthsI have asked for a refund multiple times, I have also given Dell options to compensate me (because they weren't willing to refund)I have asked for Dell credit so
I purchased the a Dell Inspiron gaming about and a half weeks ago through Dell's websiteWhere do I start, I was lied to about times by different agents, when I made the purchase I asked about times and made sure this laptop will be received before weeks and in time for my gaming event and offered to pay if they can expedite it to me but I was told it's going to be for free and I don't have to worryIt's been days and still no laptop, everytime I call the agents either hang up on me or give me different lies (missing parts, we don't expedite, purolator fault)I spoke to managers and they were both as incompetent as the customer service agents and all they kept saying is i'm sorry without offering any help or solutionI work in a bank who deals with Dell and i'm sure as hell letting my team and everyone know to never purchase from then ever again, this is the first time I purchase from Dell and definitely the last time
I purchased a DELL XPS laptop which is less than a year oldSince approximately September 2017, this laptop has numerous issues: any programming running (chrome to Microsoft word) - it would crash and stop responding, overheating of the laptop, loud fan noise, static noise, mother board problem
I have spoken to countless technical support staff and manager and even corresponded via email with Dell members who do not address all the issues with the laptopThey may help with one issue but disregard the rest or tells me that it’s not part of their department and is quick to compartmentalize the issue and not address the whole laptop problem, which is that the laptop is faulty
I have spent over 30+ hours on the phone and email with Dell, in addition to that I have even mailed the laptop back per Dell's request to fix the problems, I was without a computer for approximately weeksWhen Dell returned the laptop - apparently during their fix of the fan and overheati
I bought a Dell laptop computer and it has the following problems;
1) the speakers do not work correctly they will not put out sound, the only way to hear something is to connect exterior speakers
2) the start menu for Windows does not come up and the preferences such as time desktop color are all locked and stating that file does not exist
3) there is an error in the Sleep driver as when the computer goes to sleep on occasion it gets stuck turning the hard-drive on and off every couple of seconds well walking out the screen
Please read the following emails that I am adding to the commentsIn a nutshellI sent my all in computer to Dell for repair of no power through the connection of the ac adapter and the computerDell repaired my computer per their warranty policyWhen I received my computer back there was an internal crack in the LCD screen that is prohibiting to use touch screen in that area and my speakers are not working properlyI have contacted DELL numerous times to get this resolved and they claim that I the consumer caused the damage(There is a previous crack to the LCD from a previous repair this has already been dealt with)They are wanting to charge me $to repair the computer when it was not damaged at that location on the screen when it was sent to them Here are the following emails in regards to this issueI have lost my faith in them to get this taken care of at their expense being that I believe it is a shipping in an incorrect box and packaging that caused the proble
When I purchased My laptop Dell told me that they will give some gifts to me
According to their website my gifts were dispatched and received by someone
But I did not get any gifts
My contact number +1-877-773-
Please help me
https://goo.gl/9jvFNN
On 04/25/I applied for a small business account and was approved, placed a order and even received order number for my itemsFast forward following day I received a call asking to verify my info in witch I did, nothing had changed in my company information except the business phone number in which advice them on this and gave them the new one and old oneSaid they would send me a letter in the mail note I never receivedI spent over hours on the phone with them over this and would give me a reason whyFast forward week later I was contacted by Dell sales again and was told everything was cleared up and they would reprocess my order, I said ok as long as don't have to go through it again with verification again was told everything good to goReplace the order again sent email with confirmation order ok awesome then they reared there ugly head again exactly the same thing happened again after more hours on the phone taking time away from my company and employees same old me
Dell Alienware laptop has now been sent in or service techs sent out to replace major components of the machine that is months old The first tech came out when the machine was less than a month old The machine had a defective DC cable and burned a hole in the device After every attempt to repair the machine they have failed and the issues have persisted
In November 2015, I purchased laptops online on Cyber Monday It was an advertised deal Along with the laptops I purchased softward I purchased a pack of software and in error purchased a 2nd pack as I set up one laptop and then put qty The software was delivered in my inbox within days The laptops, however, never arrived I kept checking my account online and it kept saying "in processing." On December 20th, I realized that the laptops had not arrived so I logged in to my account and noticed that on December 10th, the order was cancelled I was not notified in any way No phone call, no email, no snail mail Nothing Years ago, I wrote a letter adding my wife on the account so that she could discuss account information They would never talk with her unless I was there to give permission When the first bill arrived, I requested a refund for the 2nd 5-pack of software I explained that it was an error, and had not been activatied It was, ap
I called multiples to complain about my new labtop with no helpI was hang up twice by a technical support man called *** or something similar to thatHe hang up twiceAfter making another call again I was put in hold for a long time and then transfer to another person who was trying to help with my issue but she could not eitherSo She transferred to a supervisor who told me with an attitude what is the issueHe began yelling and screaming and intimidating me with sarcasmHe was not helpfulHe really berbally abuse meI am in tears right nowHe told me that there is nothing that they can do other than reinstalling my computer and losing all my dataHe kept trailing and screaming when I said this is my business I cannot do thatHe did not hear meHe did not want to give me his supervisor name by stating is there is anything else and intimidating meHe told me that his supervisor does not have an extension and he barely game his supervisor email which is appears to be the
Dell has officially stalked me on a daily basis with collection calls and we have tried to let them know when they call in that they have an error in their system as we returned with authorization all the items I am being billed forThe return happened months ago and were completely approved at the time of return along with being provided return labels due to the circumstances of the returnsI have now been turned into the collections dept at Experian for these chargesI have asked the collections dept for assistance everytime they call and tell them to note our file for anyone calling so that they understand our predicamentI have turned into the customer service dept and they in turn called me back and stated that they cannot assist meMy co-owner called the sales rep that we purchased the items from originally times on 05/16/and never received a return call after leaving her messages to call usI have emailed my Customer for Life representative on 05/18/and not hea
since 12/13/I have been unable to reach resolution on computer malfunctioning after 70+ emails and several phone calls Service reps are now misrepresenting my obligations according to their own premium support contract
here is my last email to dell/Alienware
"Last night the comp turned itself off saying it was low batt 6% while it was plugged in. When I turned it back on, the batt indicator was at 100% upon restart
After reading about everybody's experience with dell/aw on the forums, I am not comfortable doing any self diagnostics or attempting any repairs myself. If I damage or do something wrong, their are plenty of examples on the interwebs where dell/aw refused to repair damage from customers even though tech said to perform action that caused unsatisfactory results It is your responsibility to remotely diagnose this machine.
You have already deemed these attempted repairs as a "qualified Incident" and sent an onsite
Service Tag: ***Express Service Code: ***
On 15Oct2017, a Windows update resulted in problems with the startup of my new dell computerAfter several hours and days of trying to resolve the problem myself, I contacted Dell support twice and first rep disconnected my call without notice after I fully explained situation and then second call resulted in rep saying that my warranty had expired when in fact it has not (04Julpurchase date)Dell is requested to resolve the situation and provide compensation for the many hours over several days that I spent trying to resolve the problem that they created
This company is the worst company ever to deal with They do not provide services that they say that are on your computer than you are told to go to a 3rd party site to download information Customer service is null and void of any conversation and no one will help with issuse
I purchased a Dell Inspiron in April of The laptop has failed me twice in less than months by not wanting to turn on suddenlyDell will service the laptop (after being put through and hour and half of directions to remove the battery, etc) by phone (running up my phone bill) and then having you send the laptop out for service
Dell has put in mother boards in less than weeksThey will not replace the machine (stating it is too old-months is too old?), nor give me any part of my money back I use the laptop for college and workThis is the poorest warranty and customer service I have ever experiencedI will not buy a Dell again
I am a Quality Engineer at a wonderful company for yearsIf we treated our customers this way I would be ashamed
I do not seem to have any other choice but to hope that the 2nd mother board does not go out again or buy another laptop somewhere else
On Feb 08, 2017, I ordered two laptopsProducts were shipped out, but later were called back without delivery to meI have contacted Dell.com for several times for refundEach time, I had to wait for a long time before connecting to any departmentHowever, it's been almost two months, no refund was sent back to me for these two called back computers
My son entered College on 2/17/(*** *** ** ***, *** ***, **) and for him we purchased a Inspiron Series on 1/18/It arrived approximately weeks laterWe tested it and for this short moment the laptop workedWe moved my son into the dorm on 2/16/and fairly shortly afterwards he called and said he is having some issues with the laptopIt's not "working right." For a couple of weeks we tried walking him through steps and engaging the college's IT help but it got worseWe called Dell support and after many calls, support remoting into the machine for hours, and the machine being sent back to Dell twice, it is now 7/9/The laptop is still not working after it arrived at the college again after the apparently 2nd repair and won't even turn onMy son has been at his college since February and was so far not able to use the laptopWe have spent endless hours with Dell on the phone and cannot get any further than telling our story over and over a
Their computers stink their customer service sucks and their financial department is the worstThe financial department put a charge for Microsoft office that I never approved in fact I called thinking it was fraud and they still put the charge onThey told me to bad my lawyer has informed me to turn off my phone as they are calling all week all weekend many times a day and between the harassment and the unauthorised use of my Dell card well that's on the startDon't but from these people
I made a purchase on Dell in mid MarchThey said I should receive 10% reward in the form of gift cardI never received itI have made two phone callsI was told I would receive itBut apparently I was lied toMoreover, I kept receiving harassment from its sales teamTheir sales agent asked for SSN in its callI received several calls per day from Dell sales
Ordered a new computer received a defective item (mother board) requested an exchange for new item which is what I purchased, not a repaired defective itemThey sent a box for the return, but sent it to a repair station instead of for replacement now tell me they cannot replace the item until they mail the defective item back to me and then resend it out to a DIFFERENT departmentThis was not my mistake but theirs, and I would like a complete refund so I can purchase aImputed that I need and should haveThey have had my money since November and I have NO COMPUTERThe people answer the phone speak English with an Indian accent very difficult to understandI have been on the phone for a combine total of over hours over several days trying to resolve this
I purchased an Alienware RLaptop on 8/21/I have had issues with this computer since the day I received itI have had the following repairs/issues done to my laptop:
*** eye tracking not working
Graphics card overheating
Graphics card redo paste and thermal pads
Replace the graphics card
Replace the motherboard
Replace the entire laptop
Hard drive failure
Keyboard failure
LCD cover replaced
Heatsink replaced
Main logic board replaced
Operating system reinstalled
The technician didn't put the computer back together correctly and had to re-accomplish assembly
Additionally, many of these repairs have required me to send my laptop back to dell, which has left me without a laptop for my military work, and my college classes (online)All of the above repairs have taken place over the past monthsI have asked for a refund multiple times, I have also given Dell options to compensate me (because they weren't willing to refund)I have asked for Dell credit so
I purchased the a Dell Inspiron gaming about and a half weeks ago through Dell's websiteWhere do I start, I was lied to about times by different agents, when I made the purchase I asked about times and made sure this laptop will be received before weeks and in time for my gaming event and offered to pay if they can expedite it to me but I was told it's going to be for free and I don't have to worryIt's been days and still no laptop, everytime I call the agents either hang up on me or give me different lies (missing parts, we don't expedite, purolator fault)I spoke to managers and they were both as incompetent as the customer service agents and all they kept saying is i'm sorry without offering any help or solutionI work in a bank who deals with Dell and i'm sure as hell letting my team and everyone know to never purchase from then ever again, this is the first time I purchase from Dell and definitely the last time
I purchased a DELL XPS laptop which is less than a year oldSince approximately September 2017, this laptop has numerous issues: any programming running (chrome to Microsoft word) - it would crash and stop responding, overheating of the laptop, loud fan noise, static noise, mother board problem
I have spoken to countless technical support staff and manager and even corresponded via email with Dell members who do not address all the issues with the laptopThey may help with one issue but disregard the rest or tells me that it’s not part of their department and is quick to compartmentalize the issue and not address the whole laptop problem, which is that the laptop is faulty
I have spent over 30+ hours on the phone and email with Dell, in addition to that I have even mailed the laptop back per Dell's request to fix the problems, I was without a computer for approximately weeksWhen Dell returned the laptop - apparently during their fix of the fan and overheati
I bought a Dell laptop computer and it has the following problems;
1) the speakers do not work correctly they will not put out sound, the only way to hear something is to connect exterior speakers
2) the start menu for Windows does not come up and the preferences such as time desktop color are all locked and stating that file does not exist
3) there is an error in the Sleep driver as when the computer goes to sleep on occasion it gets stuck turning the hard-drive on and off every couple of seconds well walking out the screen
Please read the following emails that I am adding to the commentsIn a nutshellI sent my all in computer to Dell for repair of no power through the connection of the ac adapter and the computerDell repaired my computer per their warranty policyWhen I received my computer back there was an internal crack in the LCD screen that is prohibiting to use touch screen in that area and my speakers are not working properlyI have contacted DELL numerous times to get this resolved and they claim that I the consumer caused the damage(There is a previous crack to the LCD from a previous repair this has already been dealt with)They are wanting to charge me $to repair the computer when it was not damaged at that location on the screen when it was sent to them Here are the following emails in regards to this issueI have lost my faith in them to get this taken care of at their expense being that I believe it is a shipping in an incorrect box and packaging that caused the proble
When I purchased My laptop Dell told me that they will give some gifts to me
According to their website my gifts were dispatched and received by someone
But I did not get any gifts
My contact number +1-877-773-
Please help me
https://goo.gl/9jvFNN
On 04/25/I applied for a small business account and was approved, placed a order and even received order number for my itemsFast forward following day I received a call asking to verify my info in witch I did, nothing had changed in my company information except the business phone number in which advice them on this and gave them the new one and old oneSaid they would send me a letter in the mail note I never receivedI spent over hours on the phone with them over this and would give me a reason whyFast forward week later I was contacted by Dell sales again and was told everything was cleared up and they would reprocess my order, I said ok as long as don't have to go through it again with verification again was told everything good to goReplace the order again sent email with confirmation order ok awesome then they reared there ugly head again exactly the same thing happened again after more hours on the phone taking time away from my company and employees same old me
Dell Alienware laptop has now been sent in or service techs sent out to replace major components of the machine that is months old The first tech came out when the machine was less than a month old The machine had a defective DC cable and burned a hole in the device After every attempt to repair the machine they have failed and the issues have persisted
In November 2015, I purchased laptops online on Cyber Monday It was an advertised deal Along with the laptops I purchased softward I purchased a pack of software and in error purchased a 2nd pack as I set up one laptop and then put qty The software was delivered in my inbox within days The laptops, however, never arrived I kept checking my account online and it kept saying "in processing." On December 20th, I realized that the laptops had not arrived so I logged in to my account and noticed that on December 10th, the order was cancelled I was not notified in any way No phone call, no email, no snail mail Nothing Years ago, I wrote a letter adding my wife on the account so that she could discuss account information They would never talk with her unless I was there to give permission When the first bill arrived, I requested a refund for the 2nd 5-pack of software I explained that it was an error, and had not been activatied It was, ap
I called multiples to complain about my new labtop with no helpI was hang up twice by a technical support man called *** or something similar to thatHe hang up twiceAfter making another call again I was put in hold for a long time and then transfer to another person who was trying to help with my issue but she could not eitherSo She transferred to a supervisor who told me with an attitude what is the issueHe began yelling and screaming and intimidating me with sarcasmHe was not helpfulHe really berbally abuse meI am in tears right nowHe told me that there is nothing that they can do other than reinstalling my computer and losing all my dataHe kept trailing and screaming when I said this is my business I cannot do thatHe did not hear meHe did not want to give me his supervisor name by stating is there is anything else and intimidating meHe told me that his supervisor does not have an extension and he barely game his supervisor email which is appears to be the
Dell has officially stalked me on a daily basis with collection calls and we have tried to let them know when they call in that they have an error in their system as we returned with authorization all the items I am being billed forThe return happened months ago and were completely approved at the time of return along with being provided return labels due to the circumstances of the returnsI have now been turned into the collections dept at Experian for these chargesI have asked the collections dept for assistance everytime they call and tell them to note our file for anyone calling so that they understand our predicamentI have turned into the customer service dept and they in turn called me back and stated that they cannot assist meMy co-owner called the sales rep that we purchased the items from originally times on 05/16/and never received a return call after leaving her messages to call usI have emailed my Customer for Life representative on 05/18/and not hea