I contacted Dell about a defective laptop I bought for my daughterThey sent me a *** label and told me to ship it using the label and I would get my laptop back repaired It cost me to pack the laptop and I sent it using the label provided by DellThis was months agoThey told my it was sent to the wrong address and they would take care of it and gave me a new tracking numberI still have not received itAccording to *** they have tried to pick it up three times but it has not been available for pick upNow one at Dell can help and they continue to send me to other people until we eventually get disconnected This has been going on for months
Purchased Desktop Computer as a Student from Dell @.com member delivered by Dell computers to my address and wiexpired warranty date computer had problems and upon warranty expiring desktop 's Motherboard stop working, main hardware part and upon locating part w/ Dell @ order # *** dated 7-24-for $Dell Cancelled twice , but at Dell Chat informTold part would be delivered as scheduled Aug 3rd - 8th, later to find no Dell @ IncMotherboard arriving for my Desktop Service Tag # *** , Express Code # 3*** a Dell @ XPS8700, problem is no part during expected coverage time frame for new unit XPS _relatively only _____________ years old from Dell @ built dateDesktop will not work w/o a Motherboard partCompatible XPS expect scam on unavailable displacement/replacement Called Dell @ America _ ###-###-####Please Help assist ASAP
I placed Purchase ID *** for (1) copy of PSStreet Fighter V on 1/26/for $from Dell.comI used promotional e-gift cards to pay for the order, which have since expiredI contacted Dell for a refund since I never received the item and received the following response:
Dear ***,
Thank you for the response
I understand from your E-mail that there you do not have the order number for this game and the order confirmation E-mail you received states only the Dell Purchase ID : ***I see that you have made payment with the gift card and would like to get refund
I really apologize for any inconvenience this may have caused you, I will be pleased to assist you
***, the order was not processed at all and you were not charged on this orderSince the gift card is valid only for days from the date of issue, the gift card was already expired in which you believe it was charged on this order but, it is not
We cannot process refund f
Called Dell to request a restore disk for a specific computer Dell convinced me that instead of paying the $for just the disks that if I paid $, They would work with me over the phone to get the computer up and fully restored with all functions including helping with software and driver reloads etc I purchased the full $service package which included the restore discs we agreed to talk on Wed, March 16th I requested a 7:PM EST call and was told that they could do 6: I agreed I left work on 3/to ensure I was home by and Dell did not call until 7: Dell did help me start the restore process and told me that someone would call the next night at to walk me through the next steps Again the call came at 7: I was no longer at home and we rescheduled for Fri March between 3-4PM EST At 410, I called Dell and told them that I had to leave by 4:and wanted to reschedule the call to the next day @ (SAT) They agreed Dell called and left a me
Computer was sent into a Dell Depot for warranty repairThe Computer was returned with cosmetic damage as well as missing mouseContacted the case representative who stated Dell Depot received the computer damaged and was already missing mouseProvided pictures that show the Computer in perfect condition without any damage(Computer was less then month old at time of sending)Pictures also showed that the mouse and keyboard were packaged together, received the keyboard so obviously they got the mouseHave not received any help from Dell and will also be filing a complaint with the Attorney General
I have received a new Dell laptop as a gift on May 1st and realized the "mouse pad" didn't work at allI called a couple times to have technical support walk me through all the possible "re-set" procedures and still didn't workon May 6th and technical support was not able to solve this problem over the phone, so they asked me to waited for a local technician to come out to my house to replace the parts, I waited a week to finally got a date on May 16th for the technician to come outhe replaced the part but new "mouse pad" still doesn't workhe told me to call back technical support and mail back the computer to be fixedI had to call back to the technical support again to request a refund or replacement for a computer that didn't work from day onethe technical support said they could not fix it and could not replace this unit due to it's spec(???) the best choice was to return it and purchase a new oneso I was told I had to talk to the customer service department, the cus
I called Dell on Cyber Monday 11-26-at 3:50pm pacific time about the Inspiron windows home, GB memory and 500GB hard driveI purchased this same exact computer on 11-23-in around noon for $+ tax
I was going to cancel the order and repurchase for the $special; however the first associate said to not cancel the order, it had not been shipped, they would give me the price differenceThe item was available and she would transfer me
An hour later and representatives, Dell has no record of the refund, the final Sale associate told me they would be fine when I reported their unethical practices because they keep emailed records of their conversations; however when pressed the Manager admitted the associates did NOT document our conversations, only that they had checked the shipping on the computer
The Associates did the Bate and Switch Technic of keep me on the phone long enough, transfer, transfer, transfer, no documentation, then when all t
I purchased a Dell Inspiron laptop in February of this year Not months later one of the hinges is jammed and will not open or close properly Nothing is visibly broken The computer has not been abused or dropped
I called Dell after seeing that the system is under warranty
Upon describing the problem, the call center employee, *** *** told me that hinge failures are classified as "operator induced damage" and she would transfer me to the "out of warranty" departmentfor a 2-month old computer
I explained that that was unacceptable and asked to speak to her supervisor *** then said she'd transfer me to a supervisor IN THE OUT OF WARRANTY DEPARTMENT! I demanded to speak to HER supervisor and after putting me on hold for a few minutes, came back said that the supervisor wasn't available I asked again to speak with the supervisor, and would wait as long as required She transferred me to "***" who identified himself as "a supervisor", but would not giv
I ordered a new Inspiron on 11/26/16,, we installed it in early Jan During the install, we were unable to print to a HP Laserjet printer After over hours with Dell, HP and Microsoft tech support, it was determined that the new PC has a bad motherboard I have received the return label and shipping box for the PC, but my printer USB no longer works We tried reconnecting it to the prior Dell PC, and two other PCs, none of them will connect via USB We moved it to a Ethernet location, and connected via Ethernet, and it can print We strongly believe the bad motherboard damaged the USB port on the printer, and want to know what is going to be done about this
I have had at least phone calls with various Dell support people I continually, and repeatedly, get transferred back and forth to people who tell me I called the wrong dept and they are unable to help I have talked to over Dell employees and not one person will address this issue I get transferred b
My husband bought me a Dell computer for Xmas We paid $for McAfee for one year However, after one month I was contacted by some Indian man from Dell saying that I had malware items - and that if I paid $he could remove them
I told him I had a one year contract with McAfie He laughed and said no I didn't I put the phone down Was phoned again by another man who offered to fix the problem for $55! He said I now had malware items on my computer I copied what they were - each one was the same
20151102-(13:20:these numbers increased each time) 000000cc -ERROR {12007} occured while connecting to server "***"
I tried to contact Dell but found no contact no I wrote to the people who sent us the Dell Computer without receiving a reply
I phoned McAfie and a very nice woman looked up their records and found we had paid for a year but they could not refund me the $- said Dell was responsible for this repayment!!! Again not able t
I had to deal with their customer service today I bought a new laptop, received it within days, tried for 2days to turn it onFinally called Dell customer support, was transferred 3timesOne rep just transferred me, second rep had no time for me and the rep didn't want to listen to me!! I was on the phone with them for an hour, just to return the laptop I have an active account with them that I am now going to cancelTheir customer service was down right horrible todayThe laptop wasn't a cheap oneTotal waste of my timeWill never order another product from Dell again
Laptop does not work properly, Dell would not take back but instead suggested I purchase a servicing package
Bought laptop on dell.com and recieved it in JanuaryCame with WINDOWS and COREiFrom first start up operated slow.Definitely a not multi tasking computerWould not open some apps (including Google chrome)Sometimes would not recognize a disc in the disc driveVery slow to open windows (even file explorer)Doesn't like to stream shows sometimes
I did a factory restart because dell's customer service rep said it was a software problemIt's still Crazy slowIf you want to find a file plan on waiting Mississippi 's or more for it to open the windows equivalent to my documents
DELLS service reps said the new computer warrantee does not cover software so they took the opportunity to try and sell me a service pack to make my new computer work
Also it took them service representatives and over minutes of me repeating the same info to these people before they informed me I was stuck with itAnd I was kind and fairI did not get impatient until I was told they were almost done arranging the return of this laptop and then placed on hold for minutes only to be picked up by someone else to start all overI was eventually informed that they actually would not take back the lap top and my best option is to buy a service package
New computers should work right out of the box!
I purchased a laptop computer with Microsoft home and business from dellWhen the laptop came in this product was not installed and there was no additional package that contained the information for obtaining the copy of the software that I purchasedAfter waiting several weeks for the product to show up I called the customer support line where I was told that it could not be provided to me as "it was in the same box as the computer"I was then forced to purchase the product direct from Microsoft at a personal cost of $and contacted dell through email and told them that I would need them to refund this cost as they promised the product and did not deliver and I was forced to purchase this product from another sourceDell responded to my request by shipping me a duplicate copy of the software which I responded to by telling them again that I had already purchased it and that they owed me for the money that I was forced to spend due to their failure as a business
I contacted Dell Computer during the December end-of-year sales period to purchase a Latitude computer to replace my Dell Latitude E(personal) business computer A set of requirements were provided to the telephone sales representative and a computer was sold to me What was received was a Latitude 3550, which is not a business-quality computer but a relabeled lower-end consumer-quality Inspiron-style computer After multiple phone calls to customer service over the period of multiple weeks (which included being put on hold for hours and being hung up on multiple times), I was put in contact with an Escalation Representative *** *** (but only after I CC:'d ***.***@dell.com on my EMail support requests); she offered me a 10% discount on any system I agreed to purchase after the return of the Latitude computer The Escalation Rep brought in a Sales Rep, *** ***, who received my specifications and promised to honor any/all discounts I was eligible for
Just brought a Dell laptop xps a week ago and the screen is malfunctioningCalled customer service transferred multiple, discontinued three times and on last call gave telephone number for them to call back should we get disconnectedNo call back received and no resolution
I bought an Item at Dell.com which was a Dell UltraSharp Dual Monitor Bundle - U2412M with MDSAfter placing the order and a charge was placed on my credit cardWithin a few days they canceled my order per my requestI never requested a cancellationThey sent out a completely and deceitful email that incited into a cancellation that was never requested
This is they email they sent,
Your order has been cancelled
As requested, some or all of the items in this order have been cancelledYou’ll find your cancellation details below, and you can view all products in this order on your Order Status page
If this order was cancelled in error, or if you’d like to place this this order again, you can contact a Dell sales representative or call 800-624-and we’ll be happy to helpWe hope you’ll shop with Dell again soon!
I placed my order for a laptop on 9/5/ Dell had a promotion for 10% back in loyalty rewards on all purchases made through a Dell Preferred AccountI received my first Promotional eGift card on 9/23/with expiration date 12/22/and a second one on 10/29/with an expiration of 1/27/I tried to redeem the second eGift card on 1/25/however, it appeared to be invalidI contacted Dell and was told a case specialist will get back to meWhen they did, they told me that both cards were manually generated and duplicated, therefore both cards were cancelled and the case is closed and nothing could be doneI tried calling again on 2/13/in hopes of getting an associate that could help me better, but worst happenedShe told me that nothing could be done and it happened to 40,other customersI am extremely dissatisfied with the outcomeI was unable to redeem either gift cards because Dell sent out duplicates, therefore they must void all gift cards
I purchased this computer and two monitors on April 4th, 2016, received them on April 8th, and contacted Dell support for the first time that day on April 8th, The computer did not properly display on the Dell monitors I had intermittent success getting them to work, before contacting Dell and requesting to have the computer repaired I have spent hours and hours chatting and emailing with Dell customer support, ultimately without any resolution They are currently applying for approval to swap my machine out, but at this point, they don't know whether they will attempt to resolve this problem Technical support says the motherboard may be bad I purchased a brand new computer for $1000, along with Dell monitors for a total of $ I have multiple chat logs, and near emails back and forth with Dell support, and still no computer I have had to go out and purchase another computer, while awaiting a workable solution It seems they are purposely dragging their feet
Where do I start, I ordered a dell laptop and misc accessories back on November 16thApparently they were send as different ordersI received the laptop but the misc accessories went to the wrong address and were delivered/ signed forI called dell to get a replacement back in November and here is where the problems startedFirst, my account was put on lockdown or something so nobody could see it until a verifiedI have been calling from November 19th all the way until now (feb 2016)and have gotten absolutely nowhereI have at LEAST spent over hours on hold with them and called over timesI have been told I would be called back separate times and never haveI have asked to speak to managers and have been told "we don't have any" which is a lie because a couple times I actually did get to speak to managers, who also did nothing except transfer meI have been given direct numbers to people who can help me and everytime I use them I end up at the standard hold line
I purchased my computer and all my software with DellI purchased an Inspiron 7000, 17" Laptop, with premium support, accidental Damage, max warranty, Microsoft Office Suit, and Adobe Photoshop with Elements The first "version" of my computer was working 100% perfect with no problemsIt got accidentally knocked off the table and the prong inside the computer got bentThe power cord couldn't properly charge the computer anymoreI called Dell to have them fix ONLY the power cord and prong, nothing else was wrong with my computerI got a phone call from Dell about a week after I turned my computer inThey said the repair is taking longer than the expectedI asked why, they said because they are waiting to located at another facility a part for my harddrive I was shocked when they said anything about my harddrive nothing was wrong with it and I did not turn my computer in to have the harddrive fixedThey brushed it off never gave me any reason why they were even touching m
I contacted Dell about a defective laptop I bought for my daughterThey sent me a *** label and told me to ship it using the label and I would get my laptop back repaired It cost me to pack the laptop and I sent it using the label provided by DellThis was months agoThey told my it was sent to the wrong address and they would take care of it and gave me a new tracking numberI still have not received itAccording to *** they have tried to pick it up three times but it has not been available for pick upNow one at Dell can help and they continue to send me to other people until we eventually get disconnected This has been going on for months
Purchased Desktop Computer as a Student from Dell @.com member delivered by Dell computers to my address and wiexpired warranty date computer had problems and upon warranty expiring desktop 's Motherboard stop working, main hardware part and upon locating part w/ Dell @ order # *** dated 7-24-for $Dell Cancelled twice , but at Dell Chat informTold part would be delivered as scheduled Aug 3rd - 8th, later to find no Dell @ IncMotherboard arriving for my Desktop Service Tag # *** , Express Code # 3*** a Dell @ XPS8700, problem is no part during expected coverage time frame for new unit XPS _relatively only _____________ years old from Dell @ built dateDesktop will not work w/o a Motherboard partCompatible XPS expect scam on unavailable displacement/replacement Called Dell @ America _ ###-###-####Please Help assist ASAP
I placed Purchase ID *** for (1) copy of PSStreet Fighter V on 1/26/for $from Dell.comI used promotional e-gift cards to pay for the order, which have since expiredI contacted Dell for a refund since I never received the item and received the following response:
Dear ***,
Thank you for the response
I understand from your E-mail that there you do not have the order number for this game and the order confirmation E-mail you received states only the Dell Purchase ID : ***I see that you have made payment with the gift card and would like to get refund
I really apologize for any inconvenience this may have caused you, I will be pleased to assist you
***, the order was not processed at all and you were not charged on this orderSince the gift card is valid only for days from the date of issue, the gift card was already expired in which you believe it was charged on this order but, it is not
We cannot process refund f
Called Dell to request a restore disk for a specific computer Dell convinced me that instead of paying the $for just the disks that if I paid $, They would work with me over the phone to get the computer up and fully restored with all functions including helping with software and driver reloads etc I purchased the full $service package which included the restore discs we agreed to talk on Wed, March 16th I requested a 7:PM EST call and was told that they could do 6: I agreed I left work on 3/to ensure I was home by and Dell did not call until 7: Dell did help me start the restore process and told me that someone would call the next night at to walk me through the next steps Again the call came at 7: I was no longer at home and we rescheduled for Fri March between 3-4PM EST At 410, I called Dell and told them that I had to leave by 4:and wanted to reschedule the call to the next day @ (SAT) They agreed Dell called and left a me
Computer was sent into a Dell Depot for warranty repairThe Computer was returned with cosmetic damage as well as missing mouseContacted the case representative who stated Dell Depot received the computer damaged and was already missing mouseProvided pictures that show the Computer in perfect condition without any damage(Computer was less then month old at time of sending)Pictures also showed that the mouse and keyboard were packaged together, received the keyboard so obviously they got the mouseHave not received any help from Dell and will also be filing a complaint with the Attorney General
I have received a new Dell laptop as a gift on May 1st and realized the "mouse pad" didn't work at allI called a couple times to have technical support walk me through all the possible "re-set" procedures and still didn't workon May 6th and technical support was not able to solve this problem over the phone, so they asked me to waited for a local technician to come out to my house to replace the parts, I waited a week to finally got a date on May 16th for the technician to come outhe replaced the part but new "mouse pad" still doesn't workhe told me to call back technical support and mail back the computer to be fixedI had to call back to the technical support again to request a refund or replacement for a computer that didn't work from day onethe technical support said they could not fix it and could not replace this unit due to it's spec(???) the best choice was to return it and purchase a new oneso I was told I had to talk to the customer service department, the cus
I called Dell on Cyber Monday 11-26-at 3:50pm pacific time about the Inspiron windows home, GB memory and 500GB hard driveI purchased this same exact computer on 11-23-in around noon for $+ tax
I was going to cancel the order and repurchase for the $special; however the first associate said to not cancel the order, it had not been shipped, they would give me the price differenceThe item was available and she would transfer me
An hour later and representatives, Dell has no record of the refund, the final Sale associate told me they would be fine when I reported their unethical practices because they keep emailed records of their conversations; however when pressed the Manager admitted the associates did NOT document our conversations, only that they had checked the shipping on the computer
The Associates did the Bate and Switch Technic of keep me on the phone long enough, transfer, transfer, transfer, no documentation, then when all t
I purchased a Dell Inspiron laptop in February of this year Not months later one of the hinges is jammed and will not open or close properly Nothing is visibly broken The computer has not been abused or dropped
I called Dell after seeing that the system is under warranty
Upon describing the problem, the call center employee, *** *** told me that hinge failures are classified as "operator induced damage" and she would transfer me to the "out of warranty" departmentfor a 2-month old computer
I explained that that was unacceptable and asked to speak to her supervisor *** then said she'd transfer me to a supervisor IN THE OUT OF WARRANTY DEPARTMENT! I demanded to speak to HER supervisor and after putting me on hold for a few minutes, came back said that the supervisor wasn't available I asked again to speak with the supervisor, and would wait as long as required She transferred me to "***" who identified himself as "a supervisor", but would not giv
I ordered a new Inspiron on 11/26/16,, we installed it in early Jan During the install, we were unable to print to a HP Laserjet printer After over hours with Dell, HP and Microsoft tech support, it was determined that the new PC has a bad motherboard I have received the return label and shipping box for the PC, but my printer USB no longer works We tried reconnecting it to the prior Dell PC, and two other PCs, none of them will connect via USB We moved it to a Ethernet location, and connected via Ethernet, and it can print We strongly believe the bad motherboard damaged the USB port on the printer, and want to know what is going to be done about this
I have had at least phone calls with various Dell support people I continually, and repeatedly, get transferred back and forth to people who tell me I called the wrong dept and they are unable to help I have talked to over Dell employees and not one person will address this issue I get transferred b
My husband bought me a Dell computer for Xmas We paid $for McAfee for one year However, after one month I was contacted by some Indian man from Dell saying that I had malware items - and that if I paid $he could remove them
I told him I had a one year contract with McAfie He laughed and said no I didn't I put the phone down Was phoned again by another man who offered to fix the problem for $55! He said I now had malware items on my computer I copied what they were - each one was the same
20151102-(13:20:these numbers increased each time) 000000cc -ERROR {12007} occured while connecting to server "***"
I tried to contact Dell but found no contact no I wrote to the people who sent us the Dell Computer without receiving a reply
I phoned McAfie and a very nice woman looked up their records and found we had paid for a year but they could not refund me the $- said Dell was responsible for this repayment!!! Again not able t
I had to deal with their customer service today I bought a new laptop, received it within days, tried for 2days to turn it onFinally called Dell customer support, was transferred 3timesOne rep just transferred me, second rep had no time for me and the rep didn't want to listen to me!! I was on the phone with them for an hour, just to return the laptop I have an active account with them that I am now going to cancelTheir customer service was down right horrible todayThe laptop wasn't a cheap oneTotal waste of my timeWill never order another product from Dell again
Laptop does not work properly, Dell would not take back but instead suggested I purchase a servicing package
Bought laptop on dell.com and recieved it in JanuaryCame with WINDOWS and COREiFrom first start up operated slow.Definitely a not multi tasking computerWould not open some apps (including Google chrome)Sometimes would not recognize a disc in the disc driveVery slow to open windows (even file explorer)Doesn't like to stream shows sometimes
I did a factory restart because dell's customer service rep said it was a software problemIt's still Crazy slowIf you want to find a file plan on waiting Mississippi 's or more for it to open the windows equivalent to my documents
DELLS service reps said the new computer warrantee does not cover software so they took the opportunity to try and sell me a service pack to make my new computer work
Also it took them service representatives and over minutes of me repeating the same info to these people before they informed me I was stuck with itAnd I was kind and fairI did not get impatient until I was told they were almost done arranging the return of this laptop and then placed on hold for minutes only to be picked up by someone else to start all overI was eventually informed that they actually would not take back the lap top and my best option is to buy a service package
New computers should work right out of the box!
I purchased a laptop computer with Microsoft home and business from dellWhen the laptop came in this product was not installed and there was no additional package that contained the information for obtaining the copy of the software that I purchasedAfter waiting several weeks for the product to show up I called the customer support line where I was told that it could not be provided to me as "it was in the same box as the computer"I was then forced to purchase the product direct from Microsoft at a personal cost of $and contacted dell through email and told them that I would need them to refund this cost as they promised the product and did not deliver and I was forced to purchase this product from another sourceDell responded to my request by shipping me a duplicate copy of the software which I responded to by telling them again that I had already purchased it and that they owed me for the money that I was forced to spend due to their failure as a business
I contacted Dell Computer during the December end-of-year sales period to purchase a Latitude computer to replace my Dell Latitude E(personal) business computer A set of requirements were provided to the telephone sales representative and a computer was sold to me What was received was a Latitude 3550, which is not a business-quality computer but a relabeled lower-end consumer-quality Inspiron-style computer After multiple phone calls to customer service over the period of multiple weeks (which included being put on hold for hours and being hung up on multiple times), I was put in contact with an Escalation Representative *** *** (but only after I CC:'d ***.***@dell.com on my EMail support requests); she offered me a 10% discount on any system I agreed to purchase after the return of the Latitude computer The Escalation Rep brought in a Sales Rep, *** ***, who received my specifications and promised to honor any/all discounts I was eligible for
Just brought a Dell laptop xps a week ago and the screen is malfunctioningCalled customer service transferred multiple, discontinued three times and on last call gave telephone number for them to call back should we get disconnectedNo call back received and no resolution
I bought an Item at Dell.com which was a Dell UltraSharp Dual Monitor Bundle - U2412M with MDSAfter placing the order and a charge was placed on my credit cardWithin a few days they canceled my order per my requestI never requested a cancellationThey sent out a completely and deceitful email that incited into a cancellation that was never requested
This is they email they sent,
Your order has been cancelled
As requested, some or all of the items in this order have been cancelledYou’ll find your cancellation details below, and you can view all products in this order on your Order Status page
If this order was cancelled in error, or if you’d like to place this this order again, you can contact a Dell sales representative or call 800-624-and we’ll be happy to helpWe hope you’ll shop with Dell again soon!
I placed my order for a laptop on 9/5/ Dell had a promotion for 10% back in loyalty rewards on all purchases made through a Dell Preferred AccountI received my first Promotional eGift card on 9/23/with expiration date 12/22/and a second one on 10/29/with an expiration of 1/27/I tried to redeem the second eGift card on 1/25/however, it appeared to be invalidI contacted Dell and was told a case specialist will get back to meWhen they did, they told me that both cards were manually generated and duplicated, therefore both cards were cancelled and the case is closed and nothing could be doneI tried calling again on 2/13/in hopes of getting an associate that could help me better, but worst happenedShe told me that nothing could be done and it happened to 40,other customersI am extremely dissatisfied with the outcomeI was unable to redeem either gift cards because Dell sent out duplicates, therefore they must void all gift cards
I purchased this computer and two monitors on April 4th, 2016, received them on April 8th, and contacted Dell support for the first time that day on April 8th, The computer did not properly display on the Dell monitors I had intermittent success getting them to work, before contacting Dell and requesting to have the computer repaired I have spent hours and hours chatting and emailing with Dell customer support, ultimately without any resolution They are currently applying for approval to swap my machine out, but at this point, they don't know whether they will attempt to resolve this problem Technical support says the motherboard may be bad I purchased a brand new computer for $1000, along with Dell monitors for a total of $ I have multiple chat logs, and near emails back and forth with Dell support, and still no computer I have had to go out and purchase another computer, while awaiting a workable solution It seems they are purposely dragging their feet
Where do I start, I ordered a dell laptop and misc accessories back on November 16thApparently they were send as different ordersI received the laptop but the misc accessories went to the wrong address and were delivered/ signed forI called dell to get a replacement back in November and here is where the problems startedFirst, my account was put on lockdown or something so nobody could see it until a verifiedI have been calling from November 19th all the way until now (feb 2016)and have gotten absolutely nowhereI have at LEAST spent over hours on hold with them and called over timesI have been told I would be called back separate times and never haveI have asked to speak to managers and have been told "we don't have any" which is a lie because a couple times I actually did get to speak to managers, who also did nothing except transfer meI have been given direct numbers to people who can help me and everytime I use them I end up at the standard hold line
I purchased my computer and all my software with DellI purchased an Inspiron 7000, 17" Laptop, with premium support, accidental Damage, max warranty, Microsoft Office Suit, and Adobe Photoshop with Elements The first "version" of my computer was working 100% perfect with no problemsIt got accidentally knocked off the table and the prong inside the computer got bentThe power cord couldn't properly charge the computer anymoreI called Dell to have them fix ONLY the power cord and prong, nothing else was wrong with my computerI got a phone call from Dell about a week after I turned my computer inThey said the repair is taking longer than the expectedI asked why, they said because they are waiting to located at another facility a part for my harddrive I was shocked when they said anything about my harddrive nothing was wrong with it and I did not turn my computer in to have the harddrive fixedThey brushed it off never gave me any reason why they were even touching m