My parents purchased a Dell laptop for my daughter on June 1, as a graduation present Three weeks ago the laptop would no longer start up The product was registered when my daughter brought it home and was to have a one year warranty so she contacted Dell Who show the product as registered on July 4, The original receipt could not be located but my parents still had a copy of the credit card statement which was not enough for Dell So *** *** attempted to find it in their local store system but couldn't since it was close to a year old *** *** gave us a number for their receipt recovery team who was able to locate the receipt and all required information Dell then refused to accept that as well After many rude customer service representatives and calls to *** *** their hands were tied as it wasn't their product and Dell carried the warranty After literally walking Dell through the receipt from *** ***'s receipt recovery team, all of the informatio
On or about thanksgiving I ordered, A nest thermostat, Two Smoke Detectors and a camera Totaling +/- Dell shipped the wrong smoke detectors and cameral did not work more than 30-feet from the internet Hub I requested new smoke detectors and recieved a confirmation I then recieved and e-mail that said Dell would not be shipping the smoke detects I promply called to return the smoke detects and camera I gave the items to UPS to ship back to dell: Tracking number *** According to UPS the item was Recieved By *** in thier Lebanon TN Location I called Dell check the status of this return And on most ocasions I was assured a prompt refunt within 10-Business Days After several e-mail and telephone calls I was then told 15-business days and finall was prompted to a place on the website that state s60-business days
I have made Payment on the Dell prefered account and have a balance of
The following items should be credited 2(s
Purchased a $laptop from Dell.com Experienced intermittent sounds issues starting within month of receipt Sent in for repair and speakers were replaced, Windows reinstalled and a sound driver updated; issues resurfaced days after return When I was able to resend it to Dell for further repairs (I am a student so had to wait until after classes), they started discussing replacing my motherboard and sound card I feel that I am being left with a refurbished computer that has a high risk of future malfunction I spent the money on a high end computer so that I could be sure of its reliability, and this is not at all what I expected
Additionally, I have spent hours on the phone, been without my laptop for an estimated 2-weeks within a year, and had to deal with multiple Windows re-installations which results in a complete wipe of my information and set up every time
My complaint regarding these matters was escalated from their tech support team to their advance
Motherboard on laptop computer totally failed after monthsThe speakers and touchpad were also defective prior to thatI reported the issue to the Dell warranty departmentLaptop had a month warrantyFirst, they deleted my report in the system so days passed without any folluntil I called backAfter that, in-home tech appointments over the course of a month failed to fix the laptop (one no-call no-show appt)These each had a 9-appointment window, so I had to stay home from work on daysAfter 10+ hours on the phone, they finally agreed to send the laptop to the warehouseAfter a couple weeks, they mailed it back to me, but there were still significant problems remaining with the laptopMost importantly, though they had just replaced the battery as part of the repair, the machine would not run at all on battery power (immediately powered off when AC Adapter removed)It had been ~days since I first contacted the warranty team at this pointNow they are c
Year ago I had a computer problem with a power cord which I had no issue with the warranty returnThe Dell technician had stated that the way the power cords are manufactured many times the tips just bend and they do not work properly anymore I then had extended my warrantyI spoke with the agent for my warranty to ensure the coverage plan I would be getting would cover the power cord if the issue happened again
Just recently, I filed a warranty on the same issue the power cord tip being bent and the computer not charging I had no contact at all from customer service to help with the issueAfter week a technician replied to me that the cord is not covered because of accident as suchI then replied to escalate my caseAgain I was told that I cannot file a warranty about an accident
However, no one ever looked at the item at all to determine if the incident was even an accidentIts been almost months now
I purchase a Dell S2316H Monitor (order #***) from dell.com on March 29thThere was a promotion with this purchase, which is I would receive a $dell egift card after the product is shipped I received the product a few days later, but I did not received the $dell egift cardI called dell customer service on April 15thAfter the verification, a lady told me she submitted a request (the request number is ***) for $dell egift card for me and I was supposed to receive this $dell egift card five business days laterBut I have not received the $dell egift card until today
I purchased a Dell Inspiron on 8/19/from *** in ***I use if very infrequently for work as I have a large desktop as wellI have probably used it times, if that, and am very careful with it -- no one uses it except meOne day I opened it up and there was a large crack running from the left top side of the screen down to the bottom rightBeyond it looking ugly, now the touch screen only works here and thereI believe this is a defect of the computer design due to being able to utilize it as a traditional computer or to turn the lid backwards so that it's more like an iPadAt no point did I do anything that could have caused such a thing, nor did anyone else touch it that could have
When I called Dell, they told me to call *** -- they should be able to resolve itWhen I called ***, they said it sounded like a manufacturing defect and to call DellI did not purchase an additional warranty when I bought the computer as I don't believe there should be
I order one Dell monitor S2415H on Aug But I found my order has been canceled without being toldThe monitor is still sold on their websiteSo it is not cause of lacking of stockThey do it on purpose
I bought my laptop from July 2015, first week when I have the laptopI have hard drive failure that I was told by Dell tech supportThey issued a replacement hard driveI got the replaced and working fine until November my laptop start have issue, I contact Dell tech support for troubleshooting and they did some work and they found out it was another hard drive failureDell send me a new hard drive, and work fine until February I have another issue and Dell issue a replacement hard drive three times!! Also, motherboard failure and they send me replaced itand as of today, the laptop still not doing wellI contact Dell tech support due to power plug/unplug issue because when I plug it and the laptop shut downwhen I unplug and laptop shut down again on 4/and they told me they see so many problems and offer me to get whole system replacementThey told me to call on 4/since they don't open on the weekendI waited until Monday, I called Customer Support and they to
Hello,
I've completely dissatisfied with the Dell Alienware Area Rproducts from Dell and their Tech supportDue to this crappy product and support, seem like I'm going to miss my Crucial and critical project deadline to submit to my client, this may be a black mark on my carrier if I miss my deadlinesThis Dell Alienware Area Ris a roadblock to my current project to finish by May 11, 2018, I'm frustrated with Dell technical supportIn Virtual Reality, It seems to me I’m working for Dell calling their Tech supportI spent hours with Tech Support explaining the system problemsI have been fighting over this issue for almost days to get the right service, but they are very irresponsible and highly negligent that they send wrong replacement products and refurbished parts every time they send a technician to my homeI and my wife spent several hours talking to them on the phone and making one of us available at home whenever the technician comes in for service, but
I have requested several times to cancel the order which purchase id is ***Everytime I call Dell, the assistant told me that the order will be cancelled in 24-hoursBut it hasn't been cancelled yet since I first called them on Dec 12thAnd I haven't got my refund for this order yet
In September we purchased a Alienware computer from Dell It has never worked properly since the startThey have replaced hard drives and more service calls than I can count This is not some cheap computerIt cost over $ We have it financed with a Dell Preferred Account that we still owe $on They computer is still not working correctly They say they will not give us a refund nor discount the price of it This is unfair practicesThey have come to our home to work on the computer at least 6-times and that does not count the computer being shipped to somewhere else to work on We have gone thru what was suppose to be NEW computersThey have replaced everything on the computers and even sent new computersThis is all in a month period I would not be afraid to say they will have 15-service tags in the last months This is not acceptable There is something wrong with this Alienware computer they are selling I do not feel anyone would be satisfie
My Dell Laptop hard drive failedI purchased a new hard drive and needed to reinstall WindowsThe Windows operating system disk was not provided with my computer, the program was pre-installed on machineI called Dell Tech Support and they instructed me to purchase a Windows USB Key and I didUpon paying $to get access to the Windows license I already purchased when buying the machine, it was a miss match with the computerI later learned that Dell imprints the Windows Key onto the Mother Board, so my key did not matchCalled Dell again to which they told me I had to pay they additional money
So I purchased a product, Dell Computer + Windows license and now I own a machine that cannot have an operation system loadedIt is worthlessDell has refused to make me whole or fix their issues without charging me for their breakdown
Worst service I have ever receivedNever again, never Dell
I purchased a brand new Dell laptopThe performance hasEven great but just recently when I opened the screen, it separated and began to lift away from the back of the caseI'm worried if I open it too fast that now it will completely break
Since the laptop is still under warranty, I called Dell's customer serviceAs the VP of Operations for one of the nations largest private home security and home automation company I think I know a thing or two about customer serviceLong wait time, then someone picks up, transferee me to the "out of warranty" team assuming that my issue was caused because I dropped the laptopI was quoted $to fix the laptop! After finally getting sent back to the warrant team I spoke with someone elseI explained the issue but after spending nearly minutes with this person (who I could not understand) I politely asked to speak with someone who speaks better EnglishShe said yes, transferd my call back into the queue, where I was greeted by a voic
I bought this laptop back when I was in AIT and the laptop costs around dollars, now ever since ive had the laptop its had issues performing like they say it is supposed too is can barely play games and overheats to the point to where it turns off completelyI have already tried working with them on it for months but to no avail
my laptop is under warranty and has been "fixed" once by Dell, and now has a new problem, it won't even power upit is less than a year old and I have spent countless hours trying to get it fixed in March and now have to go through the process all over againI have requested a refund for all the aggravation and the fact that Dell can't perform a lasting repairThe laptop has been defective since day and I have no confidence in Dell's repairs at this pointMy original Revdex.com complaint was # *** and this is the second time I'll have to send it to the repair depot
My company purchased a Canary (Home Security System) a Canary Flex Camera (with use of the canary system), a canary flex mount to adhere the flex camera to the wall along with Rosetta Stone Italian Levels 1-downloadThe canary and canary flex cameras will not work at allIve tried setting them up through my Iphone just like the instructions say and it still wont workI troubleshooted both the camera and the Canary Main Tech with Canary tech support over the past weeks and spent over hours over the phone without any luckThe Rosetta Stone Italian 1-levels just wont work on my computerI run window pro and have run the program through Windows Troubleshooter without any luck and have also troubleshooted the software and serial number with Rosetta Stone directly without any resolutionI reached out to DELL to do these returns and was told that its outside your refund policyThe order for these items was placed on 03/03/and from what I understand you have a back re
I have purchased a Dell laptop computer less than a year ago, and the computer is littered with design flaws Dell has chosen to place the blame on me and thinks I have mishandled and not taken care of this computer When contacting customer support, I was told I would need to pay for the fix of this laptopalthough the problems are inherently design flaws by Dell
I purchased a laptop computer from Dell onlineI chatted
with the sales person to confirm the computer had a dvd/cd
drive includedThe Dell sales person confirmed that the
computer did have a read/ write dvd/cd drive includedI
have a copy of the electronic chatI was transferring my
data to this laptop and discovered it doesn't have a dvd/cd
driveI contacted dell and they refuse to provide me with a
dvd/cd drive even though they have a copy of their sales
person's chatThey say they have a policy of not addressing
any sales complaint after daysThe credit card
transaction with Dell for the laptop was processed on
7-20-and the laptop was delivered on 7-24-So
according to Dell the fact I have had this laptop days
eliminates their responsibility to supply what I purchasedI
disagree, companies don't have a right to put in place a
policy to negate fraud or acts of deceptive tradeI have
concrete evidence of what I purchased as well as how their
sale
My parents purchased a Dell laptop for my daughter on June 1, as a graduation present Three weeks ago the laptop would no longer start up The product was registered when my daughter brought it home and was to have a one year warranty so she contacted Dell Who show the product as registered on July 4, The original receipt could not be located but my parents still had a copy of the credit card statement which was not enough for Dell So *** *** attempted to find it in their local store system but couldn't since it was close to a year old *** *** gave us a number for their receipt recovery team who was able to locate the receipt and all required information Dell then refused to accept that as well After many rude customer service representatives and calls to *** *** their hands were tied as it wasn't their product and Dell carried the warranty After literally walking Dell through the receipt from *** ***'s receipt recovery team, all of the informatio
On or about thanksgiving I ordered, A nest thermostat, Two Smoke Detectors and a camera Totaling +/- Dell shipped the wrong smoke detectors and cameral did not work more than 30-feet from the internet Hub I requested new smoke detectors and recieved a confirmation I then recieved and e-mail that said Dell would not be shipping the smoke detects I promply called to return the smoke detects and camera I gave the items to UPS to ship back to dell: Tracking number *** According to UPS the item was Recieved By *** in thier Lebanon TN Location I called Dell check the status of this return And on most ocasions I was assured a prompt refunt within 10-Business Days After several e-mail and telephone calls I was then told 15-business days and finall was prompted to a place on the website that state s60-business days
I have made Payment on the Dell prefered account and have a balance of
The following items should be credited 2(s
Purchased a $laptop from Dell.com Experienced intermittent sounds issues starting within month of receipt Sent in for repair and speakers were replaced, Windows reinstalled and a sound driver updated; issues resurfaced days after return When I was able to resend it to Dell for further repairs (I am a student so had to wait until after classes), they started discussing replacing my motherboard and sound card I feel that I am being left with a refurbished computer that has a high risk of future malfunction I spent the money on a high end computer so that I could be sure of its reliability, and this is not at all what I expected
Additionally, I have spent hours on the phone, been without my laptop for an estimated 2-weeks within a year, and had to deal with multiple Windows re-installations which results in a complete wipe of my information and set up every time
My complaint regarding these matters was escalated from their tech support team to their advance
The case is coming undone on my laptop and they will not cover it under there warranty when the warranty covers hardware
Motherboard on laptop computer totally failed after monthsThe speakers and touchpad were also defective prior to thatI reported the issue to the Dell warranty departmentLaptop had a month warrantyFirst, they deleted my report in the system so days passed without any folluntil I called backAfter that, in-home tech appointments over the course of a month failed to fix the laptop (one no-call no-show appt)These each had a 9-appointment window, so I had to stay home from work on daysAfter 10+ hours on the phone, they finally agreed to send the laptop to the warehouseAfter a couple weeks, they mailed it back to me, but there were still significant problems remaining with the laptopMost importantly, though they had just replaced the battery as part of the repair, the machine would not run at all on battery power (immediately powered off when AC Adapter removed)It had been ~days since I first contacted the warranty team at this pointNow they are c
Year ago I had a computer problem with a power cord which I had no issue with the warranty returnThe Dell technician had stated that the way the power cords are manufactured many times the tips just bend and they do not work properly anymore I then had extended my warrantyI spoke with the agent for my warranty to ensure the coverage plan I would be getting would cover the power cord if the issue happened again
Just recently, I filed a warranty on the same issue the power cord tip being bent and the computer not charging I had no contact at all from customer service to help with the issueAfter week a technician replied to me that the cord is not covered because of accident as suchI then replied to escalate my caseAgain I was told that I cannot file a warranty about an accident
However, no one ever looked at the item at all to determine if the incident was even an accidentIts been almost months now
I purchase a Dell S2316H Monitor (order #***) from dell.com on March 29thThere was a promotion with this purchase, which is I would receive a $dell egift card after the product is shipped I received the product a few days later, but I did not received the $dell egift cardI called dell customer service on April 15thAfter the verification, a lady told me she submitted a request (the request number is ***) for $dell egift card for me and I was supposed to receive this $dell egift card five business days laterBut I have not received the $dell egift card until today
I purchased a Dell Inspiron on 8/19/from *** in ***I use if very infrequently for work as I have a large desktop as wellI have probably used it times, if that, and am very careful with it -- no one uses it except meOne day I opened it up and there was a large crack running from the left top side of the screen down to the bottom rightBeyond it looking ugly, now the touch screen only works here and thereI believe this is a defect of the computer design due to being able to utilize it as a traditional computer or to turn the lid backwards so that it's more like an iPadAt no point did I do anything that could have caused such a thing, nor did anyone else touch it that could have
When I called Dell, they told me to call *** -- they should be able to resolve itWhen I called ***, they said it sounded like a manufacturing defect and to call DellI did not purchase an additional warranty when I bought the computer as I don't believe there should be
I order one Dell monitor S2415H on Aug But I found my order has been canceled without being toldThe monitor is still sold on their websiteSo it is not cause of lacking of stockThey do it on purpose
I bought my laptop from July 2015, first week when I have the laptopI have hard drive failure that I was told by Dell tech supportThey issued a replacement hard driveI got the replaced and working fine until November my laptop start have issue, I contact Dell tech support for troubleshooting and they did some work and they found out it was another hard drive failureDell send me a new hard drive, and work fine until February I have another issue and Dell issue a replacement hard drive three times!! Also, motherboard failure and they send me replaced itand as of today, the laptop still not doing wellI contact Dell tech support due to power plug/unplug issue because when I plug it and the laptop shut downwhen I unplug and laptop shut down again on 4/and they told me they see so many problems and offer me to get whole system replacementThey told me to call on 4/since they don't open on the weekendI waited until Monday, I called Customer Support and they to
Hello,
I've completely dissatisfied with the Dell Alienware Area Rproducts from Dell and their Tech supportDue to this crappy product and support, seem like I'm going to miss my Crucial and critical project deadline to submit to my client, this may be a black mark on my carrier if I miss my deadlinesThis Dell Alienware Area Ris a roadblock to my current project to finish by May 11, 2018, I'm frustrated with Dell technical supportIn Virtual Reality, It seems to me I’m working for Dell calling their Tech supportI spent hours with Tech Support explaining the system problemsI have been fighting over this issue for almost days to get the right service, but they are very irresponsible and highly negligent that they send wrong replacement products and refurbished parts every time they send a technician to my homeI and my wife spent several hours talking to them on the phone and making one of us available at home whenever the technician comes in for service, but
I have requested several times to cancel the order which purchase id is ***Everytime I call Dell, the assistant told me that the order will be cancelled in 24-hoursBut it hasn't been cancelled yet since I first called them on Dec 12thAnd I haven't got my refund for this order yet
In September we purchased a Alienware computer from Dell It has never worked properly since the startThey have replaced hard drives and more service calls than I can count This is not some cheap computerIt cost over $ We have it financed with a Dell Preferred Account that we still owe $on They computer is still not working correctly They say they will not give us a refund nor discount the price of it This is unfair practicesThey have come to our home to work on the computer at least 6-times and that does not count the computer being shipped to somewhere else to work on We have gone thru what was suppose to be NEW computersThey have replaced everything on the computers and even sent new computersThis is all in a month period I would not be afraid to say they will have 15-service tags in the last months This is not acceptable There is something wrong with this Alienware computer they are selling I do not feel anyone would be satisfie
My Dell Laptop hard drive failedI purchased a new hard drive and needed to reinstall WindowsThe Windows operating system disk was not provided with my computer, the program was pre-installed on machineI called Dell Tech Support and they instructed me to purchase a Windows USB Key and I didUpon paying $to get access to the Windows license I already purchased when buying the machine, it was a miss match with the computerI later learned that Dell imprints the Windows Key onto the Mother Board, so my key did not matchCalled Dell again to which they told me I had to pay they additional money
So I purchased a product, Dell Computer + Windows license and now I own a machine that cannot have an operation system loadedIt is worthlessDell has refused to make me whole or fix their issues without charging me for their breakdown
Worst service I have ever receivedNever again, never Dell
I purchased a brand new Dell laptopThe performance hasEven great but just recently when I opened the screen, it separated and began to lift away from the back of the caseI'm worried if I open it too fast that now it will completely break
Since the laptop is still under warranty, I called Dell's customer serviceAs the VP of Operations for one of the nations largest private home security and home automation company I think I know a thing or two about customer serviceLong wait time, then someone picks up, transferee me to the "out of warranty" team assuming that my issue was caused because I dropped the laptopI was quoted $to fix the laptop! After finally getting sent back to the warrant team I spoke with someone elseI explained the issue but after spending nearly minutes with this person (who I could not understand) I politely asked to speak with someone who speaks better EnglishShe said yes, transferd my call back into the queue, where I was greeted by a voic
I bought this laptop back when I was in AIT and the laptop costs around dollars, now ever since ive had the laptop its had issues performing like they say it is supposed too is can barely play games and overheats to the point to where it turns off completelyI have already tried working with them on it for months but to no avail
my laptop is under warranty and has been "fixed" once by Dell, and now has a new problem, it won't even power upit is less than a year old and I have spent countless hours trying to get it fixed in March and now have to go through the process all over againI have requested a refund for all the aggravation and the fact that Dell can't perform a lasting repairThe laptop has been defective since day and I have no confidence in Dell's repairs at this pointMy original Revdex.com complaint was # *** and this is the second time I'll have to send it to the repair depot
My company purchased a Canary (Home Security System) a Canary Flex Camera (with use of the canary system), a canary flex mount to adhere the flex camera to the wall along with Rosetta Stone Italian Levels 1-downloadThe canary and canary flex cameras will not work at allIve tried setting them up through my Iphone just like the instructions say and it still wont workI troubleshooted both the camera and the Canary Main Tech with Canary tech support over the past weeks and spent over hours over the phone without any luckThe Rosetta Stone Italian 1-levels just wont work on my computerI run window pro and have run the program through Windows Troubleshooter without any luck and have also troubleshooted the software and serial number with Rosetta Stone directly without any resolutionI reached out to DELL to do these returns and was told that its outside your refund policyThe order for these items was placed on 03/03/and from what I understand you have a back re
I have purchased a Dell laptop computer less than a year ago, and the computer is littered with design flaws Dell has chosen to place the blame on me and thinks I have mishandled and not taken care of this computer When contacting customer support, I was told I would need to pay for the fix of this laptopalthough the problems are inherently design flaws by Dell
I purchased a laptop computer from Dell onlineI chatted
with the sales person to confirm the computer had a dvd/cd
drive includedThe Dell sales person confirmed that the
computer did have a read/ write dvd/cd drive includedI
have a copy of the electronic chatI was transferring my
data to this laptop and discovered it doesn't have a dvd/cd
driveI contacted dell and they refuse to provide me with a
dvd/cd drive even though they have a copy of their sales
person's chatThey say they have a policy of not addressing
any sales complaint after daysThe credit card
transaction with Dell for the laptop was processed on
7-20-and the laptop was delivered on 7-24-So
according to Dell the fact I have had this laptop days
eliminates their responsibility to supply what I purchasedI
disagree, companies don't have a right to put in place a
policy to negate fraud or acts of deceptive tradeI have
concrete evidence of what I purchased as well as how their
sale