I have been a Dell customer for about yearsI've purchased three desktops and three laptops and have had great luck with all sixGiven my previous experiences, I'm very taken aback by their current practicesOn 11/27/01, I ordered an Alienware laptop for my son as a Santa giftIt was a Cyber Monday specialI was told it would arrive on 12/I then received an email that stated that delivery would be delayed, and it wouldn't arrive until 12/I called on the 19th, India, and found out that shipping was delayed until the 27th, but she promised to get it expedited and that she would call me on the 20thShe didn'tI called late on the 20th, and the gentleman from India said that it was expedited and would arrive on the 23rdThe 23rd arrived and no computerI called again, India, and was passed off to Central AmericaHe apologized and said that it would be there the 27th, and I could either cancel the order or he would give me $off the costHe pushed me to cancel, but I chose the discountOn the 26th, I looked at my account online and noticed that the delivery was changed to 1/8/I calledWas passed on to six different people, from different countries, and all tried to get me to cancelThe parts were not available yet; I could cancel and reorder a more expensive version and lose the discounts from Cyber Monday, or I could waitI said I would waitI asked multiple times to speak to a representative from the USA, and all said that the only representatives available in the US are sales repsI then got online and looked at the Microsoft StoreThere is one near meThey had a bigger better version of the laptop for just as much as the Dell I orderedI walked into the store one hour later and in minutes walked out with the computer and a student discount because it was for my sonDell has forever lost my business
I bought a computer with Premium support for years which it is still activate until May My computer has been broken since May and I have sent it to dell for repairs times and they have sent it back to me and it is still unusable They keep telling me that it is fixed This time when I got it back windows didn't load Now windows loads but when I try to open a program it stops working and just freeze
I ordered a Dell XPS Desktop Computer on 11/30/ The computer was delivered on 12/5/ Immediately upon setting up the computer and turning it on, it began having problems The system began experiencing critical errors, which caused a blue error screen and the system to spontaneously shut off The first one of these was 12/5/2015, the same day I received the computer This computer was purchased for business purposes, and such performance is unacceptable I tried to deal with the issue at first, thinking it may be a random error, however the same issue persisted and has only gotten worse I have contacted Dell customer support multiple times about the issue and both times I went through the various steps for the technician to attempt to diagnose it Upon conclusion of the phone call, both times I was told the problem was software and therefore I need to pay an additional fee ($130-$230) in order to have them further attempt to service the system, even though the sys
I have been trying to return a monitor with no success at getting a return label from DellI originally requested a label on 5/with no successI called on Monday 5/and was told they would email a label with nothing being emailedI then email customer support on 5/again requesting a return label with no responseLooking on the dell website they have no record of a request being made
I purchased a business type computer from the Dell OutletSeveral issues:
1) Why can't I purchase a Dell Latitude, a business computer, on my preferred account? Ridiculous!!! I've been a customer in good standing but there is no option to purchase a business level computer on a Dell Preferred Account??? I was told it can only be purchased using a business account, not a Preferred accountHowever, I don't HAVE a business, so this is not an optionThis is unacceptable- there is no conceivable reason why I can't purchase any computer from Dell using a Preferred account
2) When I called customer service the next day to cancel the order and hopefully place it on my Dell Preferred account, I had to speak to people and it took literally hours!!!! Half of the reps and departments I spoke to said, of course you can purchase a business computer on a Preferred accountThe other half said, no, not possibleHow can a company not let its employees know what their policy is?? Why do I need to speak to people and waste three hours getting the run-around?? At least half of the people I spoke with tried to be helpful, but there is no excuse for being transferred to different departments because no one has an answer to a question that shouldn't have to be asked in the first place!
3) On the website it said delivery within 3-business daysWhen the confirmation email arrived it said a full week laterThis created another issue, as I needed to change the delivery address to my place of workFor some reason, that needed people in different departmentsAgain, unnecessary, time-consuming run around
I am very disappointed with this entire experienceI will likely not be purchasing from Dell anymoreYou just lost a loyal customer
About months ago (rough estimate) I placed an online order with Dell for a desktop computer, a LED TV and some softwareDell send the wrong computer, they sent me a whole white computer when both the ad and my order states it should be blackI complained to Dell about this numerous times and still no resolution, they tried to bribe me with $to keep the white computer but I refusedDell then agreed to send me a return mailer , I am still waiting on this and dell continues to bill me for it
I was then told I would have my TV on October 10, and to this date I have not yet received the tvDell keeps coming up with different excuses as to why I haven't received the TV on October 10, as promisedThey do continue to call me several times a day as well as emails telling me they have not received the computer back even though I haven't received the return mailer
Also, I experienced some technical issues with my laptop and when I called tech support as I am supposed
I received a Dell XPS laptop from my son *** *** ***He purchased NEXT BUSINESS DAY ONSITE REPAIR year warrantyHe paid extra for such a warrantyHowever, I have found Dells warranty not worth the paper it is printed on
When I first experienced computer problems I called DellThe tech had me walk through over an hour process before finally identifying the problemI do not feel it is my responsibility to troubleshoot problems related to the deviceThat is why the warranty was purchasedI don't mind running some quick diagnostics if necessary but I spent over an hour discussing the issue with the CSRWhich he was obviously reading from a scriptI feel Dell offloaded the troubleshooting to me rather then paying the onsite technican to do soAnyways, after identifying the problem over a hour later he informed me the part would be ordered and a tech onsite to repair itDespite the initial onerous process I thought great the problem would be fixed
However, my opti
I was looking around for a 2-in-laptop with an ACTIVE DIGITIZER so I could take notes with it instead of carrying around paper notebooks in schoolThe whole point in getting a 2-in-was for that reason
I found Dell Inspirons to be intriguing so I contacted Dell support to get more information and the product specsI was told at least 5-times by different customer support agents that this computer could 100% use ACTIVE STYLUSESI asked if they were sure and they assured me to just buy it and I would no longer have to question them
I bought the Dell Inspiron i7359-from Microsoft.com for 750$I got the computer and tried to use the ACTIVE STYLUS that I had, but it wouldn't workI contacted Dell support and again 3-more support agents assured me it is compatible and I just needed to purchase a new ACTIVE STYLUS from DellI bought the Dell Active Stylus directly from Dell.comI then received that product and still it didn't workI contacted support again and was
In August I purchased a 2-Laptop through Dell and using my company pricing Cr is *** I purchased of these laptops for my childrenRecently, my oldest child informed me of her dissatisfaction with the productI called dell on 9/15/to see about exchanging the product
The first person I spoke with I had a very hard time understanding and he was talking about the invoice dateI asked to speak with a Supervisor and he quickly hung up on me
I called back and asked to speak with a Supervisor again and I was eventually given *** (Employee #***)We spoke and she said that I would not be able to exchange the product since I was out of the days, because the product showed being shipped on Aug 10thI explained that I didn't get the product until Aug 15th She said that it didn't matterI asked to speak to her supervisor and she very sarcastically said, "no." I asked why I couldn't speak to someone else and she just said that she wasn't going t
My Name is ***And I am using the dell system from last yearsRecently there were multiple issues going on with my current unit and I have been told that if the part will not be available on Monday, Jan 23rd, in that case, dell will send me a system exchange
Please find the info about my recent experience with dell -
Few days back I called to dell technical support and he scheduled a Motherboard and screen replacementThe Guy who came for the service doesn't look like a professional technicianHe was watching something on his cell and changing the partsBut that is fine, I was ok with that too but when the system started with beeps then I found that there is an issue with this laptop
Now I again called to dell in the night and one of the supervisor told me that I am SICASTICI was shocked how he can say thatI am working for a big financial firm from last so many years and nobody ever told me this kind of sentences
Now in the recent conversation, I hav
purchased a Dell laptop computer in November as a Christmas gift for my daughter who is in collageBack in February some of the keys on the keyboard stopped workingMy daughter notified Tech support to fix the problema few hours later they stopped working again After several attempts to fix the problem and frustrated my daughter notified me of the problemI then called Dell Tech support to find out what was wrong with the computerThey told me that they were working on the problem and that it would be fixedI then told them that if they could not then I would like the computer replacedThey said that it would not be possible for a replacement since the computer was purchased over days agoI said that this was unacceptable and wanted to talk to managementThey later moved my case to a higher level and that some one would get back in touch with meAt this point my Daughters dollar laptop is still broken and no one has contacted us at this point
MY ORDER NUMBER IS *** I CALLED CUSTOMER SERVICE IN INDIA DIDN'T UNDERSTAND A WORD WHY MY ORDER WAS BEING DELAYED CALLED ###-###-#### SPOKE TO A US CUSTOMER SERVICE WHO SAID HE WOULD TRANSFER ME TO US CUSTOMER SERVICE TO SEE WHY MY ORDER WAS DELAYED I WAS TRANSFERRED BACK TO INDIA I ASKED TO BE TRANSFERRED BACK TO INDIA BOTH TIMES AND WAS INFORMED THAT US CUSTOMER SERVICE FOR DELL DOESN'T EXIST
Dell laptop purchased new and broke times within months, requiring separate returnsLast break down happened less than two months after alleged repairDell refuses to extend warranty and acknowledge computer is defective
I purchased a Dell XPSfor $1,on 2/14/I am a law student, and use my laptop every daySo far, have had two very serious issues with itThe first occurred less than a month after I received itThe computer would not turn onI was without a computer for a day, which is a lot for law schoolI received help from their customer service, and the issue was resolvedThe second issue occurred todayToday, in the middle of my final examinations, I got a notification that my bluetooth driver did not work, and so I restarted my computerThe computer has been stuck on restart for hoursIf I turn it off and turn it back on, it goes back to an endless restart loopI cannot use my computer, and I do not have any way of working on my finalsI contacted Dell via twitter and also via their customer support and asked for a refund because I cannot afford to have a finicky computerBoth told me that because I am outside of the 30-day return window, I could not get a refundI am n
I called to inquire into purchasing an XPS laptop computer that was advertised in an email sent to me from Dell This advertisement was sent during a promotion that is currently going on for Memorial Day weekend The advertised price for the particular computer is $(with free shipping) This is for a Dell Laptop XPS 7th Gen i7, 16GB memory, 512GB Hard Drive, etc I also wanted to add the Microsoft Home & Office to the machine at it's advertised price of $205, bringing the total (before any additional available discounts) to $ I told the sales rep that I wanted to think about the purchase and that I would get back to him I asked if he would send me the quote in an email He said he could offer me $off the price as an additional discount He told me that if I wanted to proceed, I could email or call him back to make the purchase When I looked at the final price on the final quote he gave me, I made calculations and discovered that the additional d
Dear Revdex.com:
I recently used Dell's traprogram to trade in a couple of my laptops so that I could upgrade to a newer PCThe trawas done using this website: ***
Here's my Quote Number ***
The website clearly states that I would get a "Dell Gift Card"No where on this site they mention a "Promotional Gift Card"When Dell received and processed the trade-in, they sent me a Promotional Gift Card for $with a 3-month expiration date! I live in the state of ** and it's not even legal to have expiration on gift cards here
I called Dell Gift Card number ###-###-#### to sort this outThey put me on a hold for over mins and basically told me that they won't honor the requestI also sent them an email, but that didn't help either
I want Dell to honor the program and the conditions stated on their webpage and give me a REAL gift card with no expiration
I purchased a laptop from Dell on 11/27/15, when I received the product it did not work correctly and after much aggravation and filing a complaint I was able to get it returned on 1/18/and received an email from *** * from Dell on 1/18/with a Refund dispatch number (***) and was told that once they received the item back that he would get the refund closed out
On 2/3/I have an email from *** * stating that they had received the returned product and that they had completed the refund and that it would be credited back to my account in 3-business days
I then contacted him again on 2/17/because I had received a letter in the mail from Dell Financial Services looking to collect money for the product that I had returnedHis repsonse back to me was that it was refunded to the original mode of payment on 2/2/through order number *** and that he now did not have any access to my financial account that I would need to contact Dell Financial Services myse
I ordered a refurbished monitor for $that brand new costs $ They instead sent a refurbished monitor that brand new costs $ Customer Service, *** *** (spelling) Employee Number *** told me that in the terms and conditions Dell can switch out or substitute another monitor I did not find this information in their terms and conditions
Once I received this monitor, I got rid of my other monitor I took me a couple days to realize that the monitor Dell sent me is not what I ordered Customer Service told me I had to ship the monitor back (at my expense) and wait fro days for processing, and then they will refund me my money Furthermore, in their system, they had the switched monitor of lesser quality and specifications, and proceeded to tell me I received what I ordered So Dell knew that they were switching out mt order to an inferior model and did not inform me Who knows how many other people they have done this to and got away with it
Dell is the worst computer company ever and they do not care at all about their customersTheir customer service is horrendous alsoMy laptop has been overheating and it even burned meThe issue I'm having is that it also has caused some of my keyboard keys to stop working, and Dell is refusing to helpThis issue has been going on for a few months, and I have tried all software solutions including reformatting the laptop to factory default, so I know it is not software relatedEven after telling Dell that it also burned me along with causing issues with my keys, they only offered a 3% discount on a repairAre you kidding me? That is an insult! 30% off would've been better, but they really need to fix this for freeI take care of this computer very well and it has not been physically abused or damagedThis issue should not be happening, and it just shows you how low quality Dell's products areTheir outsourced customer service is even worseThis company is cheap and does not c
I purchased a TP-LINK wireless router from Dell on Dec 23rdI did not receive the item until Jan 5th due to the holidaysTo start with I had issues right off the bat but was tolerableBy the 10th day I had more down time due to lack of stability with this routerI contacted the tech department on the 20th wanting something done to this itemThe tech took remote access of pc and changed a number or around and called it fixedI still had issues with in a few days They were supposed to call me the very next day to see how things were going with the so called fixI got a call I can only assume from them while I was at workWhen the person asked me how I was doing I told them I was at work , their comment was ok and hung up, no bye , no we will call later, or when would be a better time or is it working Just hung upLater that day I received a text message telling me they had closed the support ticketThis was not to have been done according to the guy that tweeked the n
I have been a Dell customer for about yearsI've purchased three desktops and three laptops and have had great luck with all sixGiven my previous experiences, I'm very taken aback by their current practicesOn 11/27/01, I ordered an Alienware laptop for my son as a Santa giftIt was a Cyber Monday specialI was told it would arrive on 12/I then received an email that stated that delivery would be delayed, and it wouldn't arrive until 12/I called on the 19th, India, and found out that shipping was delayed until the 27th, but she promised to get it expedited and that she would call me on the 20thShe didn'tI called late on the 20th, and the gentleman from India said that it was expedited and would arrive on the 23rdThe 23rd arrived and no computerI called again, India, and was passed off to Central AmericaHe apologized and said that it would be there the 27th, and I could either cancel the order or he would give me $off the costHe pushed me to cancel, but I chose the discountOn the 26th, I looked at my account online and noticed that the delivery was changed to 1/8/I calledWas passed on to six different people, from different countries, and all tried to get me to cancelThe parts were not available yet; I could cancel and reorder a more expensive version and lose the discounts from Cyber Monday, or I could waitI said I would waitI asked multiple times to speak to a representative from the USA, and all said that the only representatives available in the US are sales repsI then got online and looked at the Microsoft StoreThere is one near meThey had a bigger better version of the laptop for just as much as the Dell I orderedI walked into the store one hour later and in minutes walked out with the computer and a student discount because it was for my sonDell has forever lost my business
I bought a computer with Premium support for years which it is still activate until May My computer has been broken since May and I have sent it to dell for repairs times and they have sent it back to me and it is still unusable They keep telling me that it is fixed This time when I got it back windows didn't load Now windows loads but when I try to open a program it stops working and just freeze
I ordered a Dell XPS Desktop Computer on 11/30/ The computer was delivered on 12/5/ Immediately upon setting up the computer and turning it on, it began having problems The system began experiencing critical errors, which caused a blue error screen and the system to spontaneously shut off The first one of these was 12/5/2015, the same day I received the computer This computer was purchased for business purposes, and such performance is unacceptable I tried to deal with the issue at first, thinking it may be a random error, however the same issue persisted and has only gotten worse I have contacted Dell customer support multiple times about the issue and both times I went through the various steps for the technician to attempt to diagnose it Upon conclusion of the phone call, both times I was told the problem was software and therefore I need to pay an additional fee ($130-$230) in order to have them further attempt to service the system, even though the sys
I have been trying to return a monitor with no success at getting a return label from DellI originally requested a label on 5/with no successI called on Monday 5/and was told they would email a label with nothing being emailedI then email customer support on 5/again requesting a return label with no responseLooking on the dell website they have no record of a request being made
I purchased a business type computer from the Dell OutletSeveral issues:
1) Why can't I purchase a Dell Latitude, a business computer, on my preferred account? Ridiculous!!! I've been a customer in good standing but there is no option to purchase a business level computer on a Dell Preferred Account??? I was told it can only be purchased using a business account, not a Preferred accountHowever, I don't HAVE a business, so this is not an optionThis is unacceptable- there is no conceivable reason why I can't purchase any computer from Dell using a Preferred account
2) When I called customer service the next day to cancel the order and hopefully place it on my Dell Preferred account, I had to speak to people and it took literally hours!!!! Half of the reps and departments I spoke to said, of course you can purchase a business computer on a Preferred accountThe other half said, no, not possibleHow can a company not let its employees know what their policy is?? Why do I need to speak to people and waste three hours getting the run-around?? At least half of the people I spoke with tried to be helpful, but there is no excuse for being transferred to different departments because no one has an answer to a question that shouldn't have to be asked in the first place!
3) On the website it said delivery within 3-business daysWhen the confirmation email arrived it said a full week laterThis created another issue, as I needed to change the delivery address to my place of workFor some reason, that needed people in different departmentsAgain, unnecessary, time-consuming run around
I am very disappointed with this entire experienceI will likely not be purchasing from Dell anymoreYou just lost a loyal customer
About months ago (rough estimate) I placed an online order with Dell for a desktop computer, a LED TV and some softwareDell send the wrong computer, they sent me a whole white computer when both the ad and my order states it should be blackI complained to Dell about this numerous times and still no resolution, they tried to bribe me with $to keep the white computer but I refusedDell then agreed to send me a return mailer , I am still waiting on this and dell continues to bill me for it
I was then told I would have my TV on October 10, and to this date I have not yet received the tvDell keeps coming up with different excuses as to why I haven't received the TV on October 10, as promisedThey do continue to call me several times a day as well as emails telling me they have not received the computer back even though I haven't received the return mailer
Also, I experienced some technical issues with my laptop and when I called tech support as I am supposed
I received a Dell XPS laptop from my son *** *** ***He purchased NEXT BUSINESS DAY ONSITE REPAIR year warrantyHe paid extra for such a warrantyHowever, I have found Dells warranty not worth the paper it is printed on
When I first experienced computer problems I called DellThe tech had me walk through over an hour process before finally identifying the problemI do not feel it is my responsibility to troubleshoot problems related to the deviceThat is why the warranty was purchasedI don't mind running some quick diagnostics if necessary but I spent over an hour discussing the issue with the CSRWhich he was obviously reading from a scriptI feel Dell offloaded the troubleshooting to me rather then paying the onsite technican to do soAnyways, after identifying the problem over a hour later he informed me the part would be ordered and a tech onsite to repair itDespite the initial onerous process I thought great the problem would be fixed
However, my opti
I was looking around for a 2-in-laptop with an ACTIVE DIGITIZER so I could take notes with it instead of carrying around paper notebooks in schoolThe whole point in getting a 2-in-was for that reason
I found Dell Inspirons to be intriguing so I contacted Dell support to get more information and the product specsI was told at least 5-times by different customer support agents that this computer could 100% use ACTIVE STYLUSESI asked if they were sure and they assured me to just buy it and I would no longer have to question them
I bought the Dell Inspiron i7359-from Microsoft.com for 750$I got the computer and tried to use the ACTIVE STYLUS that I had, but it wouldn't workI contacted Dell support and again 3-more support agents assured me it is compatible and I just needed to purchase a new ACTIVE STYLUS from DellI bought the Dell Active Stylus directly from Dell.comI then received that product and still it didn't workI contacted support again and was
In August I purchased a 2-Laptop through Dell and using my company pricing C
r is *** I purchased of these laptops for my childrenRecently, my oldest child informed me of her dissatisfaction with the productI called dell on 9/15/to see about exchanging the product
The first person I spoke with I had a very hard time understanding and he was talking about the invoice dateI asked to speak with a Supervisor and he quickly hung up on me
I called back and asked to speak with a Supervisor again and I was eventually given *** (Employee #***)We spoke and she said that I would not be able to exchange the product since I was out of the days, because the product showed being shipped on Aug 10thI explained that I didn't get the product until Aug 15th She said that it didn't matterI asked to speak to her supervisor and she very sarcastically said, "no." I asked why I couldn't speak to someone else and she just said that she wasn't going t
My Name is ***And I am using the dell system from last yearsRecently there were multiple issues going on with my current unit and I have been told that if the part will not be available on Monday, Jan 23rd, in that case, dell will send me a system exchange
Please find the info about my recent experience with dell -
Few days back I called to dell technical support and he scheduled a Motherboard and screen replacementThe Guy who came for the service doesn't look like a professional technicianHe was watching something on his cell and changing the partsBut that is fine, I was ok with that too but when the system started with beeps then I found that there is an issue with this laptop
Now I again called to dell in the night and one of the supervisor told me that I am SICASTICI was shocked how he can say thatI am working for a big financial firm from last so many years and nobody ever told me this kind of sentences
Now in the recent conversation, I hav
purchased a Dell laptop computer in November as a Christmas gift for my daughter who is in collageBack in February some of the keys on the keyboard stopped workingMy daughter notified Tech support to fix the problema few hours later they stopped working again After several attempts to fix the problem and frustrated my daughter notified me of the problemI then called Dell Tech support to find out what was wrong with the computerThey told me that they were working on the problem and that it would be fixedI then told them that if they could not then I would like the computer replacedThey said that it would not be possible for a replacement since the computer was purchased over days agoI said that this was unacceptable and wanted to talk to managementThey later moved my case to a higher level and that some one would get back in touch with meAt this point my Daughters dollar laptop is still broken and no one has contacted us at this point
MY ORDER NUMBER IS *** I CALLED CUSTOMER SERVICE IN INDIA DIDN'T UNDERSTAND A WORD WHY MY ORDER WAS BEING DELAYED CALLED ###-###-#### SPOKE TO A US CUSTOMER SERVICE WHO SAID HE WOULD TRANSFER ME TO US CUSTOMER SERVICE TO SEE WHY MY ORDER WAS DELAYED I WAS TRANSFERRED BACK TO INDIA I ASKED TO BE TRANSFERRED BACK TO INDIA BOTH TIMES AND WAS INFORMED THAT US CUSTOMER SERVICE FOR DELL DOESN'T EXIST
Dell laptop purchased new and broke times within months, requiring separate returnsLast break down happened less than two months after alleged repairDell refuses to extend warranty and acknowledge computer is defective
I purchased a Dell XPSfor $1,on 2/14/I am a law student, and use my laptop every daySo far, have had two very serious issues with itThe first occurred less than a month after I received itThe computer would not turn onI was without a computer for a day, which is a lot for law schoolI received help from their customer service, and the issue was resolvedThe second issue occurred todayToday, in the middle of my final examinations, I got a notification that my bluetooth driver did not work, and so I restarted my computerThe computer has been stuck on restart for hoursIf I turn it off and turn it back on, it goes back to an endless restart loopI cannot use my computer, and I do not have any way of working on my finalsI contacted Dell via twitter and also via their customer support and asked for a refund because I cannot afford to have a finicky computerBoth told me that because I am outside of the 30-day return window, I could not get a refundI am n
I called to inquire into purchasing an XPS laptop computer that was advertised in an email sent to me from Dell This advertisement was sent during a promotion that is currently going on for Memorial Day weekend The advertised price for the particular computer is $(with free shipping) This is for a Dell Laptop XPS 7th Gen i7, 16GB memory, 512GB Hard Drive, etc I also wanted to add the Microsoft Home & Office to the machine at it's advertised price of $205, bringing the total (before any additional available discounts) to $ I told the sales rep that I wanted to think about the purchase and that I would get back to him I asked if he would send me the quote in an email He said he could offer me $off the price as an additional discount He told me that if I wanted to proceed, I could email or call him back to make the purchase When I looked at the final price on the final quote he gave me, I made calculations and discovered that the additional d
Dear Revdex.com:
I recently used Dell's traprogram to trade in a couple of my laptops so that I could upgrade to a newer PCThe trawas done using this website: ***
Here's my Quote Number ***
The website clearly states that I would get a "Dell Gift Card"No where on this site they mention a "Promotional Gift Card"When Dell received and processed the trade-in, they sent me a Promotional Gift Card for $with a 3-month expiration date! I live in the state of ** and it's not even legal to have expiration on gift cards here
I called Dell Gift Card number ###-###-#### to sort this outThey put me on a hold for over mins and basically told me that they won't honor the requestI also sent them an email, but that didn't help either
I want Dell to honor the program and the conditions stated on their webpage and give me a REAL gift card with no expiration
I purchased a laptop from Dell on 11/27/15, when I received the product it did not work correctly and after much aggravation and filing a complaint I was able to get it returned on 1/18/and received an email from *** * from Dell on 1/18/with a Refund dispatch number (***) and was told that once they received the item back that he would get the refund closed out
On 2/3/I have an email from *** * stating that they had received the returned product and that they had completed the refund and that it would be credited back to my account in 3-business days
I then contacted him again on 2/17/because I had received a letter in the mail from Dell Financial Services looking to collect money for the product that I had returnedHis repsonse back to me was that it was refunded to the original mode of payment on 2/2/through order number *** and that he now did not have any access to my financial account that I would need to contact Dell Financial Services myse
I ordered a refurbished monitor for $that brand new costs $ They instead sent a refurbished monitor that brand new costs $ Customer Service, *** *** (spelling) Employee Number *** told me that in the terms and conditions Dell can switch out or substitute another monitor I did not find this information in their terms and conditions
Once I received this monitor, I got rid of my other monitor I took me a couple days to realize that the monitor Dell sent me is not what I ordered Customer Service told me I had to ship the monitor back (at my expense) and wait fro days for processing, and then they will refund me my money Furthermore, in their system, they had the switched monitor of lesser quality and specifications, and proceeded to tell me I received what I ordered So Dell knew that they were switching out mt order to an inferior model and did not inform me Who knows how many other people they have done this to and got away with it
Dell is the worst computer company ever and they do not care at all about their customersTheir customer service is horrendous alsoMy laptop has been overheating and it even burned meThe issue I'm having is that it also has caused some of my keyboard keys to stop working, and Dell is refusing to helpThis issue has been going on for a few months, and I have tried all software solutions including reformatting the laptop to factory default, so I know it is not software relatedEven after telling Dell that it also burned me along with causing issues with my keys, they only offered a 3% discount on a repairAre you kidding me? That is an insult! 30% off would've been better, but they really need to fix this for freeI take care of this computer very well and it has not been physically abused or damagedThis issue should not be happening, and it just shows you how low quality Dell's products areTheir outsourced customer service is even worseThis company is cheap and does not c
I purchased a TP-LINK wireless router from Dell on Dec 23rdI did not receive the item until Jan 5th due to the holidaysTo start with I had issues right off the bat but was tolerableBy the 10th day I had more down time due to lack of stability with this routerI contacted the tech department on the 20th wanting something done to this itemThe tech took remote access of pc and changed a number or around and called it fixedI still had issues with in a few days They were supposed to call me the very next day to see how things were going with the so called fixI got a call I can only assume from them while I was at workWhen the person asked me how I was doing I told them I was at work , their comment was ok and hung up, no bye , no we will call later, or when would be a better time or is it working Just hung upLater that day I received a text message telling me they had closed the support ticketThis was not to have been done according to the guy that tweeked the n