Ordered new mid range Dell laptop directly from Dell over the phone in mid April, 2017, because had in the past considered them to be a reputable company Was unable to setup and do much work on it immediately (due to other commitments) until late May Seemed to work okay at first, then found increasingly slower, with task manager showing cpu and disk running close to 100% Laptop could not seem to handle having email open and working on a word or excel document at the same time for more than 15-minutes at a time, would slow to a crawl then cease up, at which time I'd have to exit out of everything and restart, only to have to constantly repeat to try to get something done
After suffering thru months of Reports, called Tech Support in the hopes of resolving issues before the next months reports were due I worked with Dell Tech Support for hours and days at a time on several occasions, trying to troubleshoot Uninstalled and reinstalled the system several times, spent
I received a broken product, received an RMA, returned the product, but have yet to see a refund come through Dell tells me that the refund was processed, but will not provide me with any details about where the refund was sent and simply tells me to contact my bank for more details
This is the response I received back on 4/19:
Hi ***,
Thank you for contacting Dell Online Customer Care
This is in reference to your email regarding Refund Status for your order # ***
I really apologize for any inconvenience this may have caused you, I will be glad to assist you
After reviewing your account I can see that your refund of $has already been processedHowever, I would like to inform you that I have I have sent you an Invoice Copy of the credit order number *** for your reference
Further, if you have not received the refund yet I would request you to contact your bank for further details
Please find the Invoice Attachment
Your satisfac
I have made several requests over many years for Dell to stop sending me junk mail We moved and they stole our address to once again continue to send us junk mail
Something needs to be done with these terrible companies junk mailing American citizens
The problem involves Dell Customer Support services for a matter related to the return of merchandise that was incorrectly identified, packed, and shipped by your outsourced customer support service
The items, a power cord and adapter assembly, was ordered using the telephone customer support service on January 31, I provided the Dell Service Tag and was advised that the power cord and adapter assembly was in stock I provided my credit card information and established a Dell Advantage account, and received an order acknowledgement as well as confirmation for enrolling in Dell Advantage, and promptly received an order confirmation email The items were received via FedEx on February 5, with a packing slip dated February 1, 2016; however, the adapter was too large to fit into the outlet on my laptop Therefore, I submitted a return request as outlined in the Terms and Conditions of Sale and 30-day return policy through the Dell online Customer Support service on Fe
I purchased a Dell inspiron laptop around September to use for college purposesA month later I started having issues with my laptop randomly turning off, so I call Dell Help supportThe tech ran all of his tools and said everything was good to goWell after another month or so the problem returned and I call Dell again, same deal, the tech ran his tools and said everything looked good but went ahead and created a ticket to have the laptop sent to the depot if the problem returnedThe laptop continued to randomly shut off and being my college exams are proctured through a webcam on my computer you can see where I have a problemSo off to depot it goesThey may have fixed the shutdown issue but upon return my screen was shattered and I am still without a laptopNow they want me to send my laptop backLooks like my studies will continue to suffer thanks to Dell
Purchased a Television with promo gift card through Dell's chat service and confirmed everything I was to receive with a sales representative before completing the orderNow that I have received the tv, Dell has refused to honor the promo gift card
on/around July 18, 2017, I ordered a new Dell laptop I paid $for it I received shipment not too long afterward the laptop didn't work whenever I tried to connect to the internet I called Dell and they told me it would cost me to have a technician "fix" the issue remotely I was never told when I initially purchased the laptop that software issues were a separate cost and the tech could not keep the remote connection it was not an internet issue because I had my tablet and other laptop on the internet while on the phone trying to resolve the issue with the new laptop
I called again on August 04th, because I still could not use the laptop, either with the internet or the basic documents I paid for to be downloaded upon purchase Technical support once again tried to remotely fix the issues and could not this technician told me that I had downloaded something bad from my other laptop I did not I was then told that I should take the laptop to a professi
I started having problem with my wireless reception at home since August I tried to troubleshooted my self by using Windows trouble shooter but it never found any problemI called Dell tech support multiple times but the technicians I spoke to never gave me a definite answer in resolving the issueOne of those times, advice by the a Dell technician, I had to uninstall and reinstall windows all over again and the system work reasonable decent for about a week and then it the wireless problem came back againAround the end of November beginning of December of my wireless reception worsen and contacted Dell tech support and was advice that the wireless card was the problem and that I needed to send my laptop to Texas so they can replace the laptop's wireless card I reluctantly sent it at the end of December and received it on Jan This time the wireless problem was amplified because now the wireless card do not even recognized any network as beforeBef
On 11/one of my monitors has diedI wanted to purchas a used one and I went to Dell.com to check the priceI found this "Dell UltraSharp Dual Monitor Bundle - U2412M with MDS14" system for $The price was more than attractive but I decided to contact Dell Sales team about this product prior to placing the order, I gave them part number and item number and they confirmed (twice) that my order will contain of 24" monitors and a standFine, I placed the order and next day I received a confirmation email saying my order was shippedToday Dell sent me an email saying they had a problem on their web site and they are sending me the stand ONLY (no monitors!!!) and if I want the whole system I need to pay $I called Dell, they started transferring me from department to department and it ended with no resolutionMy order was placed with prior confirmation from Dell sales team! As result I have no monitors, I suppose to receive the stand tomorrow (not sure what should I d
my laptop is under warranty and has been "fixed" once by Dell, and now has a new problem, it won't even power upit is less than a year old and I have spent countless hours trying to get it fixed in March and now have to go through the process all over againI have requested a refund for all the aggravation and the fact that Dell can't perform a lasting repairThe laptop has been defective since day and I have no confidence in Dell's repairs at this pointMy original Revdex.com complaint was # *** and this is the second time I'll have to send it to the repair depot
I purchased a computer on 1-19-for $779.84, on 2-12-Dell charge my Capital One card and I received a computer that I did not orderWhen I called they informed me that the computer I ordered was no longer available and they sent me a better oneI didn't not want the computer they sent so I returned the computer and Dell received it on 2-19-I had been told that they would refund me with in 10-business days upon receiving the computerI have yet to receive my refund and it has been 60+ daysI have called many with no resolve in the refund back to the capital one card
I'm not to sure on which complaint to choose in the drop down box because so many of these choices pertain to meAdvertising, Billing, Customer Service, Delivery Issues, and Sales IssuesPlease read thoroughly and I also do have proof of documented chat logs, emails, and screenshotsLets get into this, on August 30th, I did a live chat with a sales representative not only to order an item but also to check the stock(i have previously ordered other items that I've purchased with Dell that led me to cancel due to them advertising 1- day shipping and they never actually shipped) So against my better judgement I decided that I was going to proceed because the Representatives told me the item would be shipping in 1-days and since I was a rewards member I would receive "free 2nd business day shipping" with an "estimated" delivery date of 9/02/2016.(I have the chat log for proof) Perfect! Just in time for my wife's anniversary gift on the 3rd right? Wrong! After not receiving
I bought a dell XPS laptop from dell website on 11/18/for $+taxHowever on 12/08/i checked the price again and there was $off on the same modelI called customer service and they told me that $will be refunded to my account within 2-business days according to their price match policy if price drops within days of original purchase dateHowever I did not receive any refund till 12/19/I called them more times between 12/08/and 12/19/However there has been no update from DellDell customer support has not been helpful in this matter
8/I placed an order; customer #*** I included a hardware warranty, which they state they would repair or replace; service tag *** I started having problems within a few months but just tried to keep using it I work as a teacher and then do graduate studies at night I finally do call and spend a few days and several hours with tech support They decide I need to ship it back to them for repairs Service #*** Within weeks, it is again slow and barely functioning and now the camera doesn't work Once again, I call spend days and hours talking to tech support and they decide that I need to send it backService #*** I got the laptop back 6/and just today, not even two whole weeksand I got a blue screen and it is back to being sluggish I requested them to repace the unit via dellcares on twitter and they told me "that isn't happening" This machine is a lemon and I need to get a replacement unit before my extended warranty runs out
Delivered to wrong addressThe customer service rep promised to have package delivered to me at the address at which I am currently located, but that request was not fulfilled
Also, the sales rep promised the device I purchased had a feature which it does not haveThe product is not as advertised, and I want a refund now
The device does not feature user-replacable RAM, which was the feature the sales rep promised to me over the phoneThis is misinformation and was an essential feature which I needed in a computerAs a result, I do not want this machine
I purchased an extended warranty and service contract with Dell that will be valid until late My computer stopped working after I downloaded a Dell bios driver and it also had a faulty tracking pad that I asked them to fixThe Dell customer service told me that since the problem was caused by Dell as a result of the Bios driver upgrade, they would overnight a package to me, pay for me to overnight the package containing my computer, and then fix in three to five daysIt has been almost three weeks since the problem occurred and two weeks since I sent my computer to DellFirst, they had a delay because they needed to order a part and that part took five days to orderNow they have put a hold on my computer until I contact them because supposedly the repair is outside the coverage of my warrantyI believe this is incorrect, but no one is able to tell me what the repair isEvery time I call, I simply get transferred aroundI got an email saying they will hold my computer unti
I purchased two monitors from Dell via phone call early December Appx weeks later, I called and left a message with the representative who was listed on the email regarding my purchase and advised her that they were not compatible and that I needed to return themAfter no response, I then emailed her on December 21, (*** asking again for information on returning these monitors as no paperwork regarding refunds, mailing addresses, etc was listed on the boxesAgain, no replyI've called and emailed her several timesI finally spoke to someone else who then says I can't return them because it's been over daysI advised him of what I've been doing for the last several weeks and advised that I have proof of emails, etcHe didn't care and refused to allow me to return these monitors for a full refundWhen I asked for an escalation department or phone number for corporate office, I was told there were noneI can't even find a good number online anyw
On 12/23/I mailed a Dell Inspiron laptop to Dell in support of repairing an issue with the battery not chargingOn 12/26/I received an email stating the work on the repair was in progress and on 12/28/and 12/30/I received similar emailsOn 12/30/I called Dell to request a detailed status on the repair and was informed a part to repair the laptop had been received and I would receive the laptop on 1/3/or 1/4/I called Dell on 1/3/and was told the part to repair my laptop had not been received and when I requested additional information on what still needed to be repaired and why the emails and information I received the prior week stated the repairs were in progress the customer service rep would not provide me any addiotional informationI attempted calling two additional times on 1/3/to try to find out the details of the repair and an estimated return date and was not provided any informationWhen I asked to speak to a manager my request was refused On
On 9/11/I purchased a wireless router from Dell.com for $+ taxI used $gift card which I had and the rest was paid by credit cardA couple days later, found out that the same exact router sells for $at *** and ***.comI contacted Dell and they refused to match the priceSo I asked them for return authorization., which was provided to meOn 9/Dell received the item back,But I didn't see the refundOn 9/26, I contacted Dell again and they said that refund will be issued in two weeksI informed them that my gift card expires on 10/7/and because it takes Dell so long to issue a refund, I will loose my $gift cardThey acknowledged that I will loose the gift card but refused to expedite the refund process
I bought a desktop from Dell in December and I have had nothing but problems with itFirst, the sales rep told me it was a new computer when I purchased but after I called to troubleshoot it they told me it was refurbishedSecond, I have spent untold hours with tech support trying to troubleshoot the computer but they can't seem to figure out what is wrong with it They had me ship the computer back to themThey even screwed that up because they had it going to a different stateI spent hours on the phone with Fedex trying to get it rerouted to the correct locationThe Dell repair center had the computer for two weeks and all they did was change the motherboardThey sent it back to me and it is doing the same thing where it just shuts off randomly by itselfThey should not have sold me a refurbished PC that they said was newI don't know what else to doI am getting absolutely no where with Dell
Ordered new mid range Dell laptop directly from Dell over the phone in mid April, 2017, because had in the past considered them to be a reputable company Was unable to setup and do much work on it immediately (due to other commitments) until late May Seemed to work okay at first, then found increasingly slower, with task manager showing cpu and disk running close to 100% Laptop could not seem to handle having email open and working on a word or excel document at the same time for more than 15-minutes at a time, would slow to a crawl then cease up, at which time I'd have to exit out of everything and restart, only to have to constantly repeat to try to get something done
After suffering thru months of Reports, called Tech Support in the hopes of resolving issues before the next months reports were due I worked with Dell Tech Support for hours and days at a time on several occasions, trying to troubleshoot Uninstalled and reinstalled the system several times, spent
I received a broken product, received an RMA, returned the product, but have yet to see a refund come through Dell tells me that the refund was processed, but will not provide me with any details about where the refund was sent and simply tells me to contact my bank for more details
This is the response I received back on 4/19:
Hi ***,
Thank you for contacting Dell Online Customer Care
This is in reference to your email regarding Refund Status for your order # ***
I really apologize for any inconvenience this may have caused you, I will be glad to assist you
After reviewing your account I can see that your refund of $has already been processedHowever, I would like to inform you that I have I have sent you an Invoice Copy of the credit order number *** for your reference
Further, if you have not received the refund yet I would request you to contact your bank for further details
Please find the Invoice Attachment
Your satisfac
I have made several requests over many years for Dell to stop sending me junk mail We moved and they stole our address to once again continue to send us junk mail
Something needs to be done with these terrible companies junk mailing American citizens
The problem involves Dell Customer Support services for a matter related to the return of merchandise that was incorrectly identified, packed, and shipped by your outsourced customer support service
The items, a power cord and adapter assembly, was ordered using the telephone customer support service on January 31, I provided the Dell Service Tag and was advised that the power cord and adapter assembly was in stock I provided my credit card information and established a Dell Advantage account, and received an order acknowledgement as well as confirmation for enrolling in Dell Advantage, and promptly received an order confirmation email The items were received via FedEx on February 5, with a packing slip dated February 1, 2016; however, the adapter was too large to fit into the outlet on my laptop Therefore, I submitted a return request as outlined in the Terms and Conditions of Sale and 30-day return policy through the Dell online Customer Support service on Fe
I purchased a Dell inspiron laptop around September to use for college purposesA month later I started having issues with my laptop randomly turning off, so I call Dell Help supportThe tech ran all of his tools and said everything was good to goWell after another month or so the problem returned and I call Dell again, same deal, the tech ran his tools and said everything looked good but went ahead and created a ticket to have the laptop sent to the depot if the problem returnedThe laptop continued to randomly shut off and being my college exams are proctured through a webcam on my computer you can see where I have a problemSo off to depot it goesThey may have fixed the shutdown issue but upon return my screen was shattered and I am still without a laptopNow they want me to send my laptop backLooks like my studies will continue to suffer thanks to Dell
Purchased a Television with promo gift card through Dell's chat service and confirmed everything I was to receive with a sales representative before completing the orderNow that I have received the tv, Dell has refused to honor the promo gift card
on/around July 18, 2017, I ordered a new Dell laptop I paid $for it I received shipment not too long afterward the laptop didn't work whenever I tried to connect to the internet I called Dell and they told me it would cost me to have a technician "fix" the issue remotely I was never told when I initially purchased the laptop that software issues were a separate cost and the tech could not keep the remote connection it was not an internet issue because I had my tablet and other laptop on the internet while on the phone trying to resolve the issue with the new laptop
I called again on August 04th, because I still could not use the laptop, either with the internet or the basic documents I paid for to be downloaded upon purchase Technical support once again tried to remotely fix the issues and could not this technician told me that I had downloaded something bad from my other laptop I did not I was then told that I should take the laptop to a professi
I started having problem with my wireless reception at home since August I tried to troubleshooted my self by using Windows trouble shooter but it never found any problemI called Dell tech support multiple times but the technicians I spoke to never gave me a definite answer in resolving the issueOne of those times, advice by the a Dell technician, I had to uninstall and reinstall windows all over again and the system work reasonable decent for about a week and then it the wireless problem came back againAround the end of November beginning of December of my wireless reception worsen and contacted Dell tech support and was advice that the wireless card was the problem and that I needed to send my laptop to Texas so they can replace the laptop's wireless card I reluctantly sent it at the end of December and received it on Jan This time the wireless problem was amplified because now the wireless card do not even recognized any network as beforeBef
On 11/one of my monitors has diedI wanted to purchas a used one and I went to Dell.com to check the priceI found this "Dell UltraSharp Dual Monitor Bundle - U2412M with MDS14" system for $The price was more than attractive but I decided to contact Dell Sales team about this product prior to placing the order, I gave them part number and item number and they confirmed (twice) that my order will contain of 24" monitors and a standFine, I placed the order and next day I received a confirmation email saying my order was shippedToday Dell sent me an email saying they had a problem on their web site and they are sending me the stand ONLY (no monitors!!!) and if I want the whole system I need to pay $I called Dell, they started transferring me from department to department and it ended with no resolutionMy order was placed with prior confirmation from Dell sales team! As result I have no monitors, I suppose to receive the stand tomorrow (not sure what should I d
my laptop is under warranty and has been "fixed" once by Dell, and now has a new problem, it won't even power upit is less than a year old and I have spent countless hours trying to get it fixed in March and now have to go through the process all over againI have requested a refund for all the aggravation and the fact that Dell can't perform a lasting repairThe laptop has been defective since day and I have no confidence in Dell's repairs at this pointMy original Revdex.com complaint was # *** and this is the second time I'll have to send it to the repair depot
I purchased a computer on 1-19-for $779.84, on 2-12-Dell charge my Capital One card and I received a computer that I did not orderWhen I called they informed me that the computer I ordered was no longer available and they sent me a better oneI didn't not want the computer they sent so I returned the computer and Dell received it on 2-19-I had been told that they would refund me with in 10-business days upon receiving the computerI have yet to receive my refund and it has been 60+ daysI have called many with no resolve in the refund back to the capital one card
I'm not to sure on which complaint to choose in the drop down box because so many of these choices pertain to meAdvertising, Billing, Customer Service, Delivery Issues, and Sales IssuesPlease read thoroughly and I also do have proof of documented chat logs, emails, and screenshotsLets get into this, on August 30th, I did a live chat with a sales representative not only to order an item but also to check the stock(i have previously ordered other items that I've purchased with Dell that led me to cancel due to them advertising 1- day shipping and they never actually shipped) So against my better judgement I decided that I was going to proceed because the Representatives told me the item would be shipping in 1-days and since I was a rewards member I would receive "free 2nd business day shipping" with an "estimated" delivery date of 9/02/2016.(I have the chat log for proof) Perfect! Just in time for my wife's anniversary gift on the 3rd right? Wrong! After not receiving
I bought a dell XPS laptop from dell website on 11/18/for $+taxHowever on 12/08/i checked the price again and there was $off on the same modelI called customer service and they told me that $will be refunded to my account within 2-business days according to their price match policy if price drops within days of original purchase dateHowever I did not receive any refund till 12/19/I called them more times between 12/08/and 12/19/However there has been no update from DellDell customer support has not been helpful in this matter
8/I placed an order; customer #*** I included a hardware warranty, which they state they would repair or replace; service tag *** I started having problems within a few months but just tried to keep using it I work as a teacher and then do graduate studies at night I finally do call and spend a few days and several hours with tech support They decide I need to ship it back to them for repairs Service #*** Within weeks, it is again slow and barely functioning and now the camera doesn't work Once again, I call spend days and hours talking to tech support and they decide that I need to send it backService #*** I got the laptop back 6/and just today, not even two whole weeksand I got a blue screen and it is back to being sluggish I requested them to repace the unit via dellcares on twitter and they told me "that isn't happening" This machine is a lemon and I need to get a replacement unit before my extended warranty runs out
Delivered to wrong addressThe customer service rep promised to have package delivered to me at the address at which I am currently located, but that request was not fulfilled
Also, the sales rep promised the device I purchased had a feature which it does not haveThe product is not as advertised, and I want a refund now
The device does not feature user-replacable RAM, which was the feature the sales rep promised to me over the phoneThis is misinformation and was an essential feature which I needed in a computerAs a result, I do not want this machine
I purchased an extended warranty and service contract with Dell that will be valid until late My computer stopped working after I downloaded a Dell bios driver and it also had a faulty tracking pad that I asked them to fixThe Dell customer service told me that since the problem was caused by Dell as a result of the Bios driver upgrade, they would overnight a package to me, pay for me to overnight the package containing my computer, and then fix in three to five daysIt has been almost three weeks since the problem occurred and two weeks since I sent my computer to DellFirst, they had a delay because they needed to order a part and that part took five days to orderNow they have put a hold on my computer until I contact them because supposedly the repair is outside the coverage of my warrantyI believe this is incorrect, but no one is able to tell me what the repair isEvery time I call, I simply get transferred aroundI got an email saying they will hold my computer unti
I purchased two monitors from Dell via phone call early December Appx weeks later, I called and left a message with the representative who was listed on the email regarding my purchase and advised her that they were not compatible and that I needed to return themAfter no response, I then emailed her on December 21, (*** asking again for information on returning these monitors as no paperwork regarding refunds, mailing addresses, etc was listed on the boxesAgain, no replyI've called and emailed her several timesI finally spoke to someone else who then says I can't return them because it's been over daysI advised him of what I've been doing for the last several weeks and advised that I have proof of emails, etcHe didn't care and refused to allow me to return these monitors for a full refundWhen I asked for an escalation department or phone number for corporate office, I was told there were noneI can't even find a good number online anyw
On 12/23/I mailed a Dell Inspiron laptop to Dell in support of repairing an issue with the battery not chargingOn 12/26/I received an email stating the work on the repair was in progress and on 12/28/and 12/30/I received similar emailsOn 12/30/I called Dell to request a detailed status on the repair and was informed a part to repair the laptop had been received and I would receive the laptop on 1/3/or 1/4/I called Dell on 1/3/and was told the part to repair my laptop had not been received and when I requested additional information on what still needed to be repaired and why the emails and information I received the prior week stated the repairs were in progress the customer service rep would not provide me any addiotional informationI attempted calling two additional times on 1/3/to try to find out the details of the repair and an estimated return date and was not provided any informationWhen I asked to speak to a manager my request was refused On
On 9/11/I purchased a wireless router from Dell.com for $+ taxI used $gift card which I had and the rest was paid by credit cardA couple days later, found out that the same exact router sells for $at *** and ***.comI contacted Dell and they refused to match the priceSo I asked them for return authorization., which was provided to meOn 9/Dell received the item back,But I didn't see the refundOn 9/26, I contacted Dell again and they said that refund will be issued in two weeksI informed them that my gift card expires on 10/7/and because it takes Dell so long to issue a refund, I will loose my $gift cardThey acknowledged that I will loose the gift card but refused to expedite the refund process
I bought a desktop from Dell in December and I have had nothing but problems with itFirst, the sales rep told me it was a new computer when I purchased but after I called to troubleshoot it they told me it was refurbishedSecond, I have spent untold hours with tech support trying to troubleshoot the computer but they can't seem to figure out what is wrong with it They had me ship the computer back to themThey even screwed that up because they had it going to a different stateI spent hours on the phone with Fedex trying to get it rerouted to the correct locationThe Dell repair center had the computer for two weeks and all they did was change the motherboardThey sent it back to me and it is doing the same thing where it just shuts off randomly by itselfThey should not have sold me a refurbished PC that they said was newI don't know what else to doI am getting absolutely no where with Dell