I have been playing the back and fourth game with this company for three monthsMy computer has not worked since I got it, I have sent it in twice and am still having the same problem of the computer not loading Tonight I asked to talk to a manager, after being told that I would have to send it in againThe managernamed *** (?) Who was grossly incompetentHe told me that the repair personal had good reasons not to fix my computer and said he was sure they tried their bestWhen I asked him if he just said that he replied noAnd told me I was lyingI asked to speak to a manager and was told I could not talk to anyone else
I bought a laptop with Microsoft Home and Student from Dell in 04/and the computer did not work properlyI called and asked for a replacementI had a hard time and spoke with at least different people about the computer not working until I spoke with headquarters and they agreed to send me a replacementWhen I received the replacement it did not have Microsoft Home and StudentI tried to active the software on my computer and it says I am not able to because I already used the keyI called different times and spoke with serval people about installing the product on my computerSome of the people I spoke with said they did not have proof of me buying the software and then others said yes they see that I bought itI have called serval times prior to today and have gotten nowhere Today I have called and I have been transferred times (as I write this ,I expect to be transferred many more times)
on 9/I ordered a laptop online On 9/I received a phone call from someone that stated that they were representing the company They asked me questions about my order that I found to be suspicious I called the customer service line and spoke to someone and they told me that everything was fine with my order and no one from their company make any calls to me So at that time, I contacted my bank and cancelled my debit card because I feared fraud On 10/4/2016, I received an email from Dell stating they were cancelling my order I again called the customer service line, spoke to ***, and they stated that that they did not send me any emails and everything was fine with my order On 10/5/2016, I checked the tracking for my order and it stated that it was delivered to *** and someone by the name of *** signed for it I called Dell again, they told me that they never sent out my order because they did not receive payment I contacted my bank and they verified th
I bought two products from Dell, both of which were advertised as including "gift cards," one for $and another for $ The gift cards expired days from the purchase date, which is in violation of the federal CARD Act of
On top of the straightforward violation of the act inherent to the terms of the advertised "gift card," I actually did use the cards within the specified valid time period, but exchanged one of the two products that I used them onWhen they refunded me, they put it right back onto the same cards, with the expiration date unchanged
Dell is now refusing to acknowledge the remaining amount on my gift cards, and I would like them to do so
I bought a Dell touchscreen laptop Inspiron at *** *** in ***, **A few weeks after I bought it, I was having problems with the touchscreenIt would work for a while and then it would freeze and stop workingI was able to use the computer with the mouse, just not the touchscreenAfter being on the phone for over hours with Dell for a total of times, They told me I can send it to the depot to have it repaired since it was under warranteeI was in touch with *** *** *** from the depot and he walked me through every step and gave me frequent updates almost daily when I returned the computer to the depotWhen I received the computer a few weeks later, it was not repaired properly and the touchscreen had the same problemSome of the multiple problems (circles and squares appearing on the screen when I plugged it in) were fixed but the problem with the touchscreen was notI immediately emailed *** and he was very niceI told him if he did not correct the pr
month old laptopXPS the top of the line dell computerIt is not working so I sent it back, dell said 2-and they sent it back weeks later unfixedNow when I try to call or get it fixed they will not transfer me or let me speak to a managerAnd the one person who is apparently looking at my case refuses to call me back
I placed an order for a PC on 9/(order# ***)The product arrived damaged and was returned to Dell for a full refund on 9/(I have an acknowledgment that the PC was received by Dell)I have not received my refundI have repeatedly called Dell for an update but they tell me it's processingIt is now December and I need my money back I used two payment methods for this transaction a gift card in the amount of $and $on my American Express CardThe $was returned to me but I never received the $
I purchased my daughter a Dell Inspiron Special Edition laptop that came out to just over $Because my daughter was hospitalized with cancer, she rarely used the laptop, so it sat at home in the box on her desk for quite a few months, rarely if ever being usedAnd when I say rarely, I mean since buying it August until it broke in September 2016, I don’t believe it got so much as hours of use
Now, when I tried to install an update in Septit stopped and would not proceedCalled Dell, the laptop gave off a “No bootable device error,” which I now know meant the laptop’s OS needed to be reinstalledMakes sense given it died while being upgradedNonetheless, Dell suggested an expensive 1TB hard drive which cost hundreds of dollarsAfter asking if there were other options, I was put on hold and told about a $hard drive, which I purchased
I then install the hard drive and I’m still getting the "no bootable devise" error and Dell says what I really needed was
We purchased a Dell Inspiron Series laptop computer January We also purchased the extended warranty Recently the computer lid/screen hinge has brokenThe computer has never been dropped or damaged in any wayThe broken hinge looks to be the result of a faulty design where the torque of opening and closing the lid has resulted in a mechanical failure
I contacted Dell customer support and was told the extended warranty does not cover a broke hinge, but the warranty would cover a broken screen or keyboard but curiously not a broken screenI escalated the issue within Dell but I keep getting the same answer that the hinge is not faulty and no other recorded issue have ever been placed therefore there is no problem with the design or partHowever, the internet has many, many documented complaints about the same issue
I bought a Dell laptop near the end of 2014, and have used that laptop as my primary computer since thenIn the summer months of 2015, I started to notice a clicking sound when opening my laptop, and realized the hinges were disconnecting the lower casing from the main chassisLater that year as the issue continued to worsen, I decided to contact Dell in hope of getting my hinges fixed under my warranty I was confident that because I had never dropped, misused, mishandled, or damaged my laptop in any way, that this issue would be covered under my warranty as it is a manufacturing flaw that many others have faced (i can provide the links to the online threads as proof is necessary)However, after trying to work with Dell for multiple days, having my laptop sent away to their repair shop, and spending hours on the phone with representatives, I was continually accused of having caused damage to my computer, and continually denied coverage under warrantyI was also told that the only
Simply put, I ordered a printer on line from Dell on 1/17/I received the printer over a week laterIt does not workWhen I called for a return on 2/20/they refused saying my thirty day return option had expiredTurns out the return is not dependent upon when the item is delivered but from the time the order is placedHow is that legal that I can he held liable for something I do not physically haveThey want to force me to accept a replacementWhy would I want anything else from themI want a refund of my hard-earned moneyAre they forgetting they sent me a defective product
I began searching for laptop computer sale deals beginning November 1, I asked sales representatives if I purchased a computer and found the same system selling for a cheaper price closer to the official Black Friday sale, would Dell honor that price and credit to me the difference that I overpaid themI was assured that Dell would I was told this by two different salespersonsI ordered a new laptop from Dell on November 3, I kept checking this model and price over the next weeks and found it on sale for less money than I paidI contacted Dell sales support to discuss a refund of the over paymentThe first time the young man terminated my call, I believe, because he did not know how to handle my issue I called a second time and the young lady placed me on hold until I became tired of waiting and hung up Since then, I have sent numerous emails to sales and order support to complain, and have received only one responseI was given a link to a request for technical
They sold me a defective computerThen change it for another not only also defective but usedBecause I bought a new one I tried to cancel the purchase but they told me thay to do it, I neeed to buy another computer new one and after that they give a refund
On September 4th, 2016, using a $promotional gift card, I bought a Dell Laptop which was advertised as a "touch" model When the Laptop arrived, it was the "non-touch" model When I contacted Dell, they stated that was what I ordered I tried to explain the situation to Dell, even sending exact web link walkthrough on how they advertised "touch" but then delivered the "non-touch" On September 19th, I began the process to return the laptop Dell has acknowledged the receipt of the laptop; however, they will not credit the gift card They said they will; however, every time I look it is not returned The last email from Dell stated:
From: [email protected] [mailto:[email protected]]
Sent: Tuesday, November 08, 4:PM
To: ***@yahoo.com
Subject: From Dell Customer Care l Service Request Number *** | *** *** ||OB
Dear ***,
This is in reference to the order number ***
I am happy to inform you that we have processed a credit back
On January 22nd I purchased two Dell U2715H dell monitors on Dell order ***, one of the monitors is defective and I requested Dell on FEBRUARY 29th that I wanted to submit a warranty claim for a replacementDell offers day warranty for dell refurbished equipment known as "day limited warranty" (***)
Records show that I have submitted multiple requests for update but no RMA replacement has been sent to me, or has the defective monitor been requested since "their internal systems won't allow them to submit a claim since there is an internal problem with the service tag"
Attached communications show several attemps to get a final resolution and to this day March 29th there is still no resolutionA replacement order was placed for a new monitor to be sent, the order remained "In fulfillment stage" for over weeksI contacted Dell most recently requesting an update on Thursday March and received a response on Sun
Yesterday I received 4phone calls from *** within a couple hoursThere was no voice msgs leftWhen I returned the call the automated msg said it was Dell I have no business with DellSo I hung upBut then first thing this morning I received more callsSo I called back and asked to speak to a supervisor to remove my name from there calling listThe manager said he didSo of course that was at noon today and I have already received more calls from this numberI am being harassedIt is poor business behavior to continue to harass me after a supervisor said he immediately removed my name from their call out sales
I purchased a new Dell Inspiron computer on September 7, It all started out straight out of the box (September 8, 2016) I noticed that the system would go up to 100% CPU utilization when opening several browser windows (regardless of the type of browser) After a few weeks (October 3rd) , I called the Dell support line Initially, they refused to help me, offering me an “upgraded support package” for $ I was upset, and indicated that the system was performing poorly out of the box After a few more calls, they insisted that I reinstall the operating system I did that, although it resulted in about hours of downtime The problem persisted
Next came numerous more calls and the diagnosis by Dell that the hard drive was “bad”, although the hard drive passed all diagnostic tests and I repeatedly told Dell support that the problem was NOT the hard drive Nevertheless, Dell was insistent that the hard drive be replaced On December 19th, the hard drive was rep
Purchased a computer from Dell on 04/29/online from the Dell store with the help of the dell chat featureReceived the computer roughly the last week of May or the first week of JuneWasn't able to set up and use the computer for two weeks due to time constraintsOnce computer was loaded with the pertinent software ( I e; firewalls, games, etc.) I began using the computer for its intended purpose, gaming( indeed dell advertised this particular model as their top of the line gaming laptop) Upon using the computer for the first time, the computer fails to play games with any satisfactionSpecifically, freezing up during gameplayEven more specifically the screen freezes on one frame (frame rate stuttering) every twenty - thirty seconds for a period of to seconds until the game crashes
On or around June 14th I contacted dell by telephone to explain the issues I was having and to tell them I wanted to return the computerThe representative told me that they need to
Purchased a new computer XPS with Windows Pro
Computer won't connect to internet
Customer service refuses to help unless I pay because they said I didn't buy software insuranceNO sales person said anything about buying insurance on software specifically My computer is a few months old It appears there is old operating system information on the computer too One customer service person said there was a mistake and another blamed me! They refuse to help me without me paying I don't know if the problem with the internet hardware or software on the computer and no one ever bothered to inquire They just want me to pay when this computer is under warranty and it appears it was not put together properly or old information was not deleted before sending me this computer If they withheld information during the sale, that is a lie of omission
Whenever I ask to speak with someone in the US they refuse to transfer Just say to keep calling the 800#
I purchased an Alienware Computer from them , they gave me confirmation Email with a shipping date, upon arrival of my shipping date I received another email saying it has been delayed and was given another shipping dateBeing curious I called to find out why it was delayed, I could not understand half of what the Customer Rep was saying, because they were in India and had a very strong accent, they said they were unable to connect me to an American so I can understand what was going onThey told me they messed up with the AC Adapter and hey needed to cancel to order and restart itSo they canceled the order and put me on hold for minutes while transferring my call to Sales to restart the saleThe sales guy said it was not canceled and needed to send me back the the same people who told me they canceled it, another minutes later, they tell me that it was canceled and they need to send me back to Salesafter over minutes of waiting again, I hung upI used the online chat, they told me a different story of why my order was delayed, they said they have a "Part Shortage" and she needs to cancel the order and restart it, she said she needs to connect me to sales team to continue the process, I was disconnected during the transferAt this point I had spent over hours trying to resolve the issueSo I decided to just buy from a different company, I called back and asked them to cancel my order, which they did, they did not even try to keep my business they just canceled the order,(this time it actually got canceled I have confirmation email) he said it would take hours for my bank to receive my refunded money, and thanked me for calling and hung upIts been over hours and my bank has not received the money
I have been playing the back and fourth game with this company for three monthsMy computer has not worked since I got it, I have sent it in twice and am still having the same problem of the computer not loading Tonight I asked to talk to a manager, after being told that I would have to send it in againThe managernamed *** (?) Who was grossly incompetentHe told me that the repair personal had good reasons not to fix my computer and said he was sure they tried their bestWhen I asked him if he just said that he replied noAnd told me I was lyingI asked to speak to a manager and was told I could not talk to anyone else
I bought a laptop with Microsoft Home and Student from Dell in 04/and the computer did not work properlyI called and asked for a replacementI had a hard time and spoke with at least different people about the computer not working until I spoke with headquarters and they agreed to send me a replacementWhen I received the replacement it did not have Microsoft Home and StudentI tried to active the software on my computer and it says I am not able to because I already used the keyI called different times and spoke with serval people about installing the product on my computerSome of the people I spoke with said they did not have proof of me buying the software and then others said yes they see that I bought itI have called serval times prior to today and have gotten nowhere Today I have called and I have been transferred times (as I write this ,I expect to be transferred many more times)
on 9/I ordered a laptop online On 9/I received a phone call from someone that stated that they were representing the company They asked me questions about my order that I found to be suspicious I called the customer service line and spoke to someone and they told me that everything was fine with my order and no one from their company make any calls to me So at that time, I contacted my bank and cancelled my debit card because I feared fraud On 10/4/2016, I received an email from Dell stating they were cancelling my order I again called the customer service line, spoke to ***, and they stated that that they did not send me any emails and everything was fine with my order On 10/5/2016, I checked the tracking for my order and it stated that it was delivered to *** and someone by the name of *** signed for it I called Dell again, they told me that they never sent out my order because they did not receive payment I contacted my bank and they verified th
I bought two products from Dell, both of which were advertised as including "gift cards," one for $and another for $ The gift cards expired days from the purchase date, which is in violation of the federal CARD Act of
On top of the straightforward violation of the act inherent to the terms of the advertised "gift card," I actually did use the cards within the specified valid time period, but exchanged one of the two products that I used them onWhen they refunded me, they put it right back onto the same cards, with the expiration date unchanged
Dell is now refusing to acknowledge the remaining amount on my gift cards, and I would like them to do so
I bought a Dell touchscreen laptop Inspiron at *** *** in ***, **A few weeks after I bought it, I was having problems with the touchscreenIt would work for a while and then it would freeze and stop workingI was able to use the computer with the mouse, just not the touchscreenAfter being on the phone for over hours with Dell for a total of times, They told me I can send it to the depot to have it repaired since it was under warranteeI was in touch with *** *** *** from the depot and he walked me through every step and gave me frequent updates almost daily when I returned the computer to the depotWhen I received the computer a few weeks later, it was not repaired properly and the touchscreen had the same problemSome of the multiple problems (circles and squares appearing on the screen when I plugged it in) were fixed but the problem with the touchscreen was notI immediately emailed *** and he was very niceI told him if he did not correct the pr
month old laptopXPS the top of the line dell computerIt is not working so I sent it back, dell said 2-and they sent it back weeks later unfixedNow when I try to call or get it fixed they will not transfer me or let me speak to a managerAnd the one person who is apparently looking at my case refuses to call me back
I placed an order for a PC on 9/(order# ***)The product arrived damaged and was returned to Dell for a full refund on 9/(I have an acknowledgment that the PC was received by Dell)I have not received my refundI have repeatedly called Dell for an update but they tell me it's processingIt is now December and I need my money back I used two payment methods for this transaction a gift card in the amount of $and $on my American Express CardThe $was returned to me but I never received the $
I purchased my daughter a Dell Inspiron Special Edition laptop that came out to just over $Because my daughter was hospitalized with cancer, she rarely used the laptop, so it sat at home in the box on her desk for quite a few months, rarely if ever being usedAnd when I say rarely, I mean since buying it August until it broke in September 2016, I don’t believe it got so much as hours of use
Now, when I tried to install an update in Septit stopped and would not proceedCalled Dell, the laptop gave off a “No bootable device error,” which I now know meant the laptop’s OS needed to be reinstalledMakes sense given it died while being upgradedNonetheless, Dell suggested an expensive 1TB hard drive which cost hundreds of dollarsAfter asking if there were other options, I was put on hold and told about a $hard drive, which I purchased
I then install the hard drive and I’m still getting the "no bootable devise" error and Dell says what I really needed was
We purchased a Dell Inspiron Series laptop computer January We also purchased the extended warranty Recently the computer lid/screen hinge has brokenThe computer has never been dropped or damaged in any wayThe broken hinge looks to be the result of a faulty design where the torque of opening and closing the lid has resulted in a mechanical failure
I contacted Dell customer support and was told the extended warranty does not cover a broke hinge, but the warranty would cover a broken screen or keyboard but curiously not a broken screenI escalated the issue within Dell but I keep getting the same answer that the hinge is not faulty and no other recorded issue have ever been placed therefore there is no problem with the design or partHowever, the internet has many, many documented complaints about the same issue
I bought a Dell laptop near the end of 2014, and have used that laptop as my primary computer since thenIn the summer months of 2015, I started to notice a clicking sound when opening my laptop, and realized the hinges were disconnecting the lower casing from the main chassisLater that year as the issue continued to worsen, I decided to contact Dell in hope of getting my hinges fixed under my warranty I was confident that because I had never dropped, misused, mishandled, or damaged my laptop in any way, that this issue would be covered under my warranty as it is a manufacturing flaw that many others have faced (i can provide the links to the online threads as proof is necessary)However, after trying to work with Dell for multiple days, having my laptop sent away to their repair shop, and spending hours on the phone with representatives, I was continually accused of having caused damage to my computer, and continually denied coverage under warrantyI was also told that the only
Simply put, I ordered a printer on line from Dell on 1/17/I received the printer over a week laterIt does not workWhen I called for a return on 2/20/they refused saying my thirty day return option had expiredTurns out the return is not dependent upon when the item is delivered but from the time the order is placedHow is that legal that I can he held liable for something I do not physically haveThey want to force me to accept a replacementWhy would I want anything else from themI want a refund of my hard-earned moneyAre they forgetting they sent me a defective product
I began searching for laptop computer sale deals beginning November 1, I asked sales representatives if I purchased a computer and found the same system selling for a cheaper price closer to the official Black Friday sale, would Dell honor that price and credit to me the difference that I overpaid themI was assured that Dell would I was told this by two different salespersonsI ordered a new laptop from Dell on November 3, I kept checking this model and price over the next weeks and found it on sale for less money than I paidI contacted Dell sales support to discuss a refund of the over paymentThe first time the young man terminated my call, I believe, because he did not know how to handle my issue I called a second time and the young lady placed me on hold until I became tired of waiting and hung up Since then, I have sent numerous emails to sales and order support to complain, and have received only one responseI was given a link to a request for technical
They sold me a defective computerThen change it for another not only also defective but usedBecause I bought a new one I tried to cancel the purchase but they told me thay to do it, I neeed to buy another computer new one and after that they give a refund
On September 4th, 2016, using a $promotional gift card, I bought a Dell Laptop which was advertised as a "touch" model When the Laptop arrived, it was the "non-touch" model When I contacted Dell, they stated that was what I ordered I tried to explain the situation to Dell, even sending exact web link walkthrough on how they advertised "touch" but then delivered the "non-touch" On September 19th, I began the process to return the laptop Dell has acknowledged the receipt of the laptop; however, they will not credit the gift card They said they will; however, every time I look it is not returned The last email from Dell stated:
From: [email protected] [mailto:[email protected]]
Sent: Tuesday, November 08, 4:PM
To: ***@yahoo.com
Subject: From Dell Customer Care l Service Request Number *** | *** *** ||OB
Dear ***,
This is in reference to the order number ***
I am happy to inform you that we have processed a credit back
On January 22nd I purchased two Dell U2715H dell monitors on Dell order ***, one of the monitors is defective and I requested Dell on FEBRUARY 29th that I wanted to submit a warranty claim for a replacementDell offers day warranty for dell refurbished equipment known as "day limited warranty" (***)
Records show that I have submitted multiple requests for update but no RMA replacement has been sent to me, or has the defective monitor been requested since "their internal systems won't allow them to submit a claim since there is an internal problem with the service tag"
Attached communications show several attemps to get a final resolution and to this day March 29th there is still no resolutionA replacement order was placed for a new monitor to be sent, the order remained "In fulfillment stage" for over weeksI contacted Dell most recently requesting an update on Thursday March and received a response on Sun
Yesterday I received 4phone calls from *** within a couple hoursThere was no voice msgs leftWhen I returned the call the automated msg said it was Dell I have no business with DellSo I hung upBut then first thing this morning I received more callsSo I called back and asked to speak to a supervisor to remove my name from there calling listThe manager said he didSo of course that was at noon today and I have already received more calls from this numberI am being harassedIt is poor business behavior to continue to harass me after a supervisor said he immediately removed my name from their call out sales
I purchased a new Dell Inspiron computer on September 7, It all started out straight out of the box (September 8, 2016) I noticed that the system would go up to 100% CPU utilization when opening several browser windows (regardless of the type of browser) After a few weeks (October 3rd) , I called the Dell support line Initially, they refused to help me, offering me an “upgraded support package” for $ I was upset, and indicated that the system was performing poorly out of the box After a few more calls, they insisted that I reinstall the operating system I did that, although it resulted in about hours of downtime The problem persisted
Next came numerous more calls and the diagnosis by Dell that the hard drive was “bad”, although the hard drive passed all diagnostic tests and I repeatedly told Dell support that the problem was NOT the hard drive Nevertheless, Dell was insistent that the hard drive be replaced On December 19th, the hard drive was rep
Purchased a computer from Dell on 04/29/online from the Dell store with the help of the dell chat featureReceived the computer roughly the last week of May or the first week of JuneWasn't able to set up and use the computer for two weeks due to time constraintsOnce computer was loaded with the pertinent software ( I e; firewalls, games, etc.) I began using the computer for its intended purpose, gaming( indeed dell advertised this particular model as their top of the line gaming laptop) Upon using the computer for the first time, the computer fails to play games with any satisfactionSpecifically, freezing up during gameplayEven more specifically the screen freezes on one frame (frame rate stuttering) every twenty - thirty seconds for a period of to seconds until the game crashes
On or around June 14th I contacted dell by telephone to explain the issues I was having and to tell them I wanted to return the computerThe representative told me that they need to
Purchased a new computer XPS with Windows Pro
Computer won't connect to internet
Customer service refuses to help unless I pay because they said I didn't buy software insuranceNO sales person said anything about buying insurance on software specifically My computer is a few months old It appears there is old operating system information on the computer too One customer service person said there was a mistake and another blamed me! They refuse to help me without me paying I don't know if the problem with the internet hardware or software on the computer and no one ever bothered to inquire They just want me to pay when this computer is under warranty and it appears it was not put together properly or old information was not deleted before sending me this computer If they withheld information during the sale, that is a lie of omission
Whenever I ask to speak with someone in the US they refuse to transfer Just say to keep calling the 800#
I purchased an Alienware Computer from them , they gave me confirmation Email with a shipping date, upon arrival of my shipping date I received another email saying it has been delayed and was given another shipping dateBeing curious I called to find out why it was delayed, I could not understand half of what the Customer Rep was saying, because they were in India and had a very strong accent, they said they were unable to connect me to an American so I can understand what was going onThey told me they messed up with the AC Adapter and hey needed to cancel to order and restart itSo they canceled the order and put me on hold for minutes while transferring my call to Sales to restart the saleThe sales guy said it was not canceled and needed to send me back the the same people who told me they canceled it, another minutes later, they tell me that it was canceled and they need to send me back to Salesafter over minutes of waiting again, I hung upI used the online chat, they told me a different story of why my order was delayed, they said they have a "Part Shortage" and she needs to cancel the order and restart it, she said she needs to connect me to sales team to continue the process, I was disconnected during the transferAt this point I had spent over hours trying to resolve the issueSo I decided to just buy from a different company, I called back and asked them to cancel my order, which they did, they did not even try to keep my business they just canceled the order,(this time it actually got canceled I have confirmation email) he said it would take hours for my bank to receive my refunded money, and thanked me for calling and hung upIts been over hours and my bank has not received the money