To ensure proper Christmas delivery, I ordered a laptop from Dell with over two weeks in advance (Purchase ID ***) I placed an order for a laptop selecting an in-stock model with a guaranteed delivery of 12/15/- 12/20/ I contacted customer service indicating I did not get the item nor see a shipped status The agent placed my order on "expedited status" to ensure I received my item by 12/25/ I checked on the status the next day and saw a new delivery date of 12/27/ I contacted customer service with no resolution and was elevated up twice, finally reaching the senior service agent She informed me that they ran out of stock (which contradicted the other agent indicating a failed Q&A test) and only received new items today Therefore, there was no way to resolve the delivery date and recommend that I order another in-stock unit When I asked on delivery date if I placed another order for an in-stock item, she was unable to guarantee a 12/25/deliver
Dell has stolen my daughters computerWe sent the computer in for repairDell returned the wrong computerDell then refused to accept receipt of the wrong computer and left the wrong computer with us for over one business week
They failed to return our calls
Once we spoke to a representative they were rude and unhelpfulThey would not refund the cost to repair
our computerThey said they would not continue to search for our computer
We asked for a general manager to contact us and no one has returned our calls or our emails
We have been charged for a computer repair and not been refunded the cost
My daughter was left without a computer and Dell did nothing about it
Dell has lost our computer and not made any recompense
This is theft
We have asked for management to contact us and nothing has happened
This has gone on over a months time
I have been attempting to get Dell to fix my issue since April of 2016, and have called times (as of today) and emailed times with NO response at all from Dell's out of warranty alienware department (I was told back in April that the only way I could get in touch with that department was via email)This problem began in AprilI have an out of warranty Alienware M15x that is about six years old but that I have taken pristine care ofit never leaves my computer desk and is not used as a portable laptop, but functions more as my desktop Basically, I decided to reformat my computer back in April to give it a good cleaning outI have spyware, antivirus software, and malware software on it and have since I bought it - I have taken excellent care of this computer and have never had a problem with it until I reformatted itI still have all the software that Dell sent with my computer when I purchased it brand new back around I used this software CD from Dell for my reforma
I received an email from Dell that my next (and final) autopayment would exceed the total amount due on my account The email gave me a link and phone number to call Since I haven't signed on to that account in over a year I chose to use the phone The call was answered promptly and politely, but there was a huge rukus in the background with men shouting and other noises that sounded exactly like a frat party The operator trying to help me was unable to make the payment correction on her end and asked me to sign into my account I attempted to do so, could not remember the correct password and requested a temppassword The first three that I received were rejected as being "incorrect", finally the operator sent one That one went through but when the computer asked my security question is kicked that out as "incorrect" even though I'm unlikely to forget where my parents met since that's the only city they've ever lived in To her credit, the operator I was dealing with was consistently polite and trying to help, but with the outrageous noise in the background and the computer giving illogical responses to my entries I decided the small amount in question wasn't worth the headache I was getting However, I will never do business with Dell again
I purchase a high end Alienware laptop computer from Dell on Nov 22,as a gift for my stepsonAfter one and one-half months a windows automatic update transmitted a virus preventing him from opening the operating system thus rendering the computer uselessWe contacted dell service (computer was under warranty) and after a short attempt to fix Dell told us that his data was corrupted and we were given the information to contact a team from Windows and everything was lost but they would give us instructions on reloading a new windows the following MondayI was so disgusted with Dell's lack of effort in servicing a $top of the line laptop that I took it in to an area computer repair service (AOS in Branford, CT) and paid $to have the windows reload done by a professional techBut that was a minor inconvenience compared to the loss of a lifetime of dataI contacted Dell customer service and was told my complaint was "duly noted"
On April 12, I purchased a desktop computer, inch monitor and wireless keyboard and mouse from Dell The Order Number is : *** After receiving and putting everything together, the monitor had a line going down the screen After getting in touch with Dell regarding the monitor I was transferred to their Technical Support Department and spoke with Aivee She had me send her pictures of my monitor after it was determined that the monitor was defective, she proceeded to put in the paperwork for a "Brand New Replacement Monitor" After many errors on her part, I finally received a confirmation email from Dell on May 8, Purchase ID *** that an order was placed for my monitor That email stated that the monitor should arrive by May 31, and I would received an updated email when it shipped After checking the email for updates as to when it shipped and seeing no change, I contacted Dell Customer Service and was told that it was not their department,
Will not price match even when item matches exactly what is sold by DellFollows every guideline under price match guaranteeEach specialist giving different reasoning why they will not price match
Dell product: ***accessories
*** *** Product: ***
I purchased a Dell Inspiron through QVC in August and the device was received and registered in September Since receiving this computer, I have had serious issues with device performance and horrible response time and no resolve with each phone call, the problems get worse Computer frequently shuts down, very very slow, no mouse control and now the video drivers are blown and I cannot watch any video streaming What is most horrible is the fact that I cannot speak to one American at this American company All are foreigners who I cannot understand and they cannot understand me
My System was sent to Dell Repair Depot for a problem with the batteryThe laptop did not read that it had a battery installed and it could not retain a charge and did not function unless attached directly to an AC adapterI sent my system to Dell Repair Depot as directed to by the Customer Service rep and when I received my laptop back, NOTHING WAS REPAIREDMy laptop again did not function without an AC adaptor RIGHT OUT OF THE BOX they shipped it back to me in and again read that no battery was installedDell depot summarized their repair with 1) battery replaced 2) driver installed
They did not do a complete "system check" to diagnose the actual issue as stated on their Dell Depot site nor did they start up my laptop before sending it to even see that it was working! This was a waste of not only my time but of my warranty! The repair took days for me to get it back! A month of warranty wasted on not even repairing it
Complaining to Dell directly doesn't help much, even though you have dedicated accountI have dedicated account on Dell, and account manager who helps my ordersBut I was not satisfied with my account manager, Jeremy S*So I spoke to his manager, Brett K***, requesting to help me to get different account managerDuring the manager call, Brett asked me if I'm still willing to work with JeremyI answered I'll be happier with other account managerHe promised me that he will get me different account managerAnd on the next day I got multiple contact from Jeremy offering some dealsAnd I got an email from Brett asking me to work with JeremyYes, I could work with Jeremy, but Brett promised me to get different account managerNow, I feel like there is no point on complaining to Dell directlyI should just work with the person assigned to me or find other vendor
Horrible horrrible customer service and responsibility to their paying customersAbsolute jokeCustomer service reps sp by months trying to resolve an issue and then say “I’m out of the return window” I’m out of the return window because they spent months trying to fix issue after issue with no results
I was a victim of fraud on 5/21/ I called both my financial institution and Dell to try and stop the purchase It was still pending in my account so there was nothing my bank could do Dell said that they would stop the shipment The next day I received a text message that it was in fact shipped so I had to call FEDEX to stop the shipment, they told me that it will be returned to the shipper (DELL) because they already stopped it It is now 5/30/ I have called multiple times, spoken to multiple people at their company and no one is helping me They told me they have to receive the product back This was a fraudulent charge, which they recognized as soon as they saw the sale because the email and contact information was bogus It was a $charge The product never reached the criminal in California I live in Massachusetts They are now telling me that they should be able to update me on the status next week!!!!!!! This is unacceptable They should have flagge
Dear Sir/Ms
Dell gave me the wrong "Product key" when I first received the product in mid Feb Since then, I have been in contact with both Dell & Microsoft Techgroups I cannot "Activate" MS Office program without it Both groups have had access to my computer a number of times & at one time, one of the groups even forgot to turn my "Antivirus" protection back on!, now I don't even know what viruses my computer may have? I know I have some viruses, because Microsoft told me over the phone, BUT...They want to "charge me" to have them removed!
I have told Dell Tech& Dell Finance Group, that if these problems are not resolved by June 16, that I will, & (I have already "Stopped Payment" on the product with my Bank)
I received a phone call today, June 16, from Dell support that I will get a new Product Key in the mail by June & he will phone me on Friday I am very leery of promises made by either of these companies &
In November of 2016, I purchased laptops from DellWhen I received confirmation of the order, the order was for the wrong laptopsI called Dell within hour of the order, but they would not change itOver the next daysI spoke to them multiple times on the phoneThey advised me to cancel the order and reorder which I didDell then charged my for four laptops instead of twoDell has sent me laptops and yet have charge me for I have tried to work this out on the phone but to no availI am asking for them to charge me for the two laptops and to refund the money for the order of two laptops that they messed upAgain, I am only asking to pay for the laptops that I received
Ordered product online from Delltook me days to do itFinally , after reasonable time received a broken PC(I was later told that the DDR and some other parts were brokenThey changed them and repaired some.)
took me another day to send it back to repair( when I say day - I mean 12-hours to negotiate) Very poor customer servicealways redirecting and always have to tell the whole story from the beginningonce did it more then times)
Sent the broken one backThey haven't reached me with an update for business days(the laptop had to be delivered back in 12)
After me calling them about an update, they said that it is missing parts and won't be fixed in another weekIt took me another hours to negotiate everythingin days the laptop was deliveredAgain, it was working badsome issues were solved, but the processor still works poor(very different from the description.) in general the laptop was bad because it was 1) broken 2) differed from the descrip
I purchased a laptop in August of The laptop stopped working in May of while under warranty Dell refused to send me a box to return the laptop to the repair center As a single mom, I did not have the money to purchase a box til July I sent the laptop to the repair center because each key was typing multiple letters and I was unable to even log in to use They returned the system to be broken and unusable I reached out to them immediately via phone and after about hours of tech support, the tech said they wanted us to try some things on our own to let them know the next day if it wasn't resolved I contacted them the next day as the system still was not working They made me send it to the repair depot a second time I again received the laptop back with the same issue that I sent it with - still broken and unusable I contacted them AGAIN and requested a new laptop as this one is obviously defective They refused and said I had to send it back for repair I
I bought a Laptop in www.dell.com JanThe order number is *** and I had paid and been charged $via my AE credit card with last four digits This order had been shipped via Fedex and track number is ***and the ship address is ***
but this shipment had been returned by Dell when it transfer to Fedex of *** and shipment not delivery to my ship address
this shipment had complete this return and sign by Dell
Now, I pay $for nothingDell not send shipment to me and reject refund my money
I had tried to contact Chat help and ###-###-#### and ***.All agent of dell told me they can not solve this issue and request me to other department of dellanother dell departmet told me same .I had contact many many times!! I believe no one of dell can help me and solve this issue
SO, I PAID $to DELLDell not send anything to me and not refund to me!!!!!
Pls help me!!!
Thank you very much
I purchased a computer XPS for $on November (Order number ***) and a week later they had the same computer for $Dell would not allow me to price match even though they claim to have the lower price guarantee programI placed a new order for the same computer with the lower price because they claimed they could not find such price and they still wont do honor it (order number ***)They claim they do not match prices under black Friday/Thanksgiving salesThey have a new sale starting on December for the same computer with a 15% discount (SAVEFIFTEEN promo) and when I contacted dell they still denied me the price matchCustomer service has been terrible, I've tried escalating to see if the issue can be resolved and no one seem to careThree weeks later they still have the same sale where the same computer is $dollars less and they will not price match my order
This complain is TWO FOLD The first being the most recent On 11/26/2016, I purchased a laptop online It was "delivered" by *** - the driver left the package on our porch 12/01/2016, and someone stole it We filed a police report, filed a report with ***, filled out Dell's lost and stolen report & spoke to one of the customer service reps She told me they would send me a replacement I have not received any further contact since 12/06/2016, have contacted them in writing two more times, and have been completely IGNORED! This is for a Christmas present and I am not only being charged for a product I did not receive, and now this, am unsure what the status is I asked them so make sure when they resend the laptop, that they make sure they ask for signature delivery, and do not just leave it out in plain view sight!
On May I purchased items from Dell.comFor some reason my order was double processed
Before I was able to cancel one of them, I was told they had already gone to shipping
The order numbers are *** For a Nikon camera and a PS
*** For a Nikon camera and a PS
When the Items were delivered to the UPS hub, I only signed for the order number *** and let UPS ship the other one back to DellI'm on the #3rd billing cycle and this issue is still not resolved after talking to them multiple timesOn the July statement there was a credit back to my account for the amount of $1,then on the following line there was a purchase for the same amountThis leads me to believe that they know the items were returned but are still charging them to my account
To ensure proper Christmas delivery, I ordered a laptop from Dell with over two weeks in advance (Purchase ID ***) I placed an order for a laptop selecting an in-stock model with a guaranteed delivery of 12/15/- 12/20/ I contacted customer service indicating I did not get the item nor see a shipped status The agent placed my order on "expedited status" to ensure I received my item by 12/25/ I checked on the status the next day and saw a new delivery date of 12/27/ I contacted customer service with no resolution and was elevated up twice, finally reaching the senior service agent She informed me that they ran out of stock (which contradicted the other agent indicating a failed Q&A test) and only received new items today Therefore, there was no way to resolve the delivery date and recommend that I order another in-stock unit When I asked on delivery date if I placed another order for an in-stock item, she was unable to guarantee a 12/25/deliver
Dell has stolen my daughters computerWe sent the computer in for repairDell returned the wrong computerDell then refused to accept receipt of the wrong computer and left the wrong computer with us for over one business week
They failed to return our calls
Once we spoke to a representative they were rude and unhelpfulThey would not refund the cost to repair
our computerThey said they would not continue to search for our computer
We asked for a general manager to contact us and no one has returned our calls or our emails
We have been charged for a computer repair and not been refunded the cost
My daughter was left without a computer and Dell did nothing about it
Dell has lost our computer and not made any recompense
This is theft
We have asked for management to contact us and nothing has happened
This has gone on over a months time
I have been attempting to get Dell to fix my issue since April of 2016, and have called times (as of today) and emailed times with NO response at all from Dell's out of warranty alienware department (I was told back in April that the only way I could get in touch with that department was via email)This problem began in AprilI have an out of warranty Alienware M15x that is about six years old but that I have taken pristine care ofit never leaves my computer desk and is not used as a portable laptop, but functions more as my desktop Basically, I decided to reformat my computer back in April to give it a good cleaning outI have spyware, antivirus software, and malware software on it and have since I bought it - I have taken excellent care of this computer and have never had a problem with it until I reformatted itI still have all the software that Dell sent with my computer when I purchased it brand new back around I used this software CD from Dell for my reforma
I received an email from Dell that my next (and final) autopayment would exceed the total amount due on my account The email gave me a link and phone number to call Since I haven't signed on to that account in over a year I chose to use the phone The call was answered promptly and politely, but there was a huge rukus in the background with men shouting and other noises that sounded exactly like a frat party The operator trying to help me was unable to make the payment correction on her end and asked me to sign into my account I attempted to do so, could not remember the correct password and requested a temppassword The first three that I received were rejected as being "incorrect", finally the operator sent one That one went through but when the computer asked my security question is kicked that out as "incorrect" even though I'm unlikely to forget where my parents met since that's the only city they've ever lived in To her credit, the operator I was dealing with was consistently polite and trying to help, but with the outrageous noise in the background and the computer giving illogical responses to my entries I decided the small amount in question wasn't worth the headache I was getting However, I will never do business with Dell again
I purchase a high end Alienware laptop computer from Dell on Nov 22,as a gift for my stepsonAfter one and one-half months a windows automatic update transmitted a virus preventing him from opening the operating system thus rendering the computer uselessWe contacted dell service (computer was under warranty) and after a short attempt to fix Dell told us that his data was corrupted and we were given the information to contact a team from Windows and everything was lost but they would give us instructions on reloading a new windows the following MondayI was so disgusted with Dell's lack of effort in servicing a $top of the line laptop that I took it in to an area computer repair service (AOS in Branford, CT) and paid $to have the windows reload done by a professional techBut that was a minor inconvenience compared to the loss of a lifetime of dataI contacted Dell customer service and was told my complaint was "duly noted"
On April 12, I purchased a desktop computer, inch monitor and wireless keyboard and mouse from Dell The Order Number is : *** After receiving and putting everything together, the monitor had a line going down the screen After getting in touch with Dell regarding the monitor I was transferred to their Technical Support Department and spoke with Aivee She had me send her pictures of my monitor after it was determined that the monitor was defective, she proceeded to put in the paperwork for a "Brand New Replacement Monitor" After many errors on her part, I finally received a confirmation email from Dell on May 8, Purchase ID *** that an order was placed for my monitor That email stated that the monitor should arrive by May 31, and I would received an updated email when it shipped After checking the email for updates as to when it shipped and seeing no change, I contacted Dell Customer Service and was told that it was not their department,
Will not price match even when item matches exactly what is sold by DellFollows every guideline under price match guaranteeEach specialist giving different reasoning why they will not price match
Dell product: ***accessories
*** *** Product: ***
I purchased a Dell Inspiron through QVC in August and the device was received and registered in September Since receiving this computer, I have had serious issues with device performance and horrible response time and no resolve with each phone call, the problems get worse Computer frequently shuts down, very very slow, no mouse control and now the video drivers are blown and I cannot watch any video streaming What is most horrible is the fact that I cannot speak to one American at this American company All are foreigners who I cannot understand and they cannot understand me
My System was sent to Dell Repair Depot for a problem with the batteryThe laptop did not read that it had a battery installed and it could not retain a charge and did not function unless attached directly to an AC adapterI sent my system to Dell Repair Depot as directed to by the Customer Service rep and when I received my laptop back, NOTHING WAS REPAIREDMy laptop again did not function without an AC adaptor RIGHT OUT OF THE BOX they shipped it back to me in and again read that no battery was installedDell depot summarized their repair with 1) battery replaced 2) driver installed
They did not do a complete "system check" to diagnose the actual issue as stated on their Dell Depot site nor did they start up my laptop before sending it to even see that it was working! This was a waste of not only my time but of my warranty! The repair took days for me to get it back! A month of warranty wasted on not even repairing it
Complaining to Dell directly doesn't help much, even though you have dedicated accountI have dedicated account on Dell, and account manager who helps my ordersBut I was not satisfied with my account manager, Jeremy S
*So I spoke to his manager, Brett K***, requesting to help me to get different account managerDuring the manager call, Brett asked me if I'm still willing to work with JeremyI answered I'll be happier with other account managerHe promised me that he will get me different account managerAnd on the next day I got multiple contact from Jeremy offering some dealsAnd I got an email from Brett asking me to work with JeremyYes, I could work with Jeremy, but Brett promised me to get different account managerNow, I feel like there is no point on complaining to Dell directlyI should just work with the person assigned to me or find other vendor
Horrible horrrible customer service and responsibility to their paying customersAbsolute jokeCustomer service reps sp by months trying to resolve an issue and then say “I’m out of the return window” I’m out of the return window because they spent months trying to fix issue after issue with no results
I was a victim of fraud on 5/21/ I called both my financial institution and Dell to try and stop the purchase It was still pending in my account so there was nothing my bank could do Dell said that they would stop the shipment The next day I received a text message that it was in fact shipped so I had to call FEDEX to stop the shipment, they told me that it will be returned to the shipper (DELL) because they already stopped it It is now 5/30/ I have called multiple times, spoken to multiple people at their company and no one is helping me They told me they have to receive the product back This was a fraudulent charge, which they recognized as soon as they saw the sale because the email and contact information was bogus It was a $charge The product never reached the criminal in California I live in Massachusetts They are now telling me that they should be able to update me on the status next week!!!!!!! This is unacceptable They should have flagge
Dear Sir/Ms
Dell gave me the wrong "Product key" when I first received the product in mid Feb Since then, I have been in contact with both Dell & Microsoft Techgroups I cannot "Activate" MS Office program without it Both groups have had access to my computer a number of times & at one time, one of the groups even forgot to turn my "Antivirus" protection back on!, now I don't even know what viruses my computer may have? I know I have some viruses, because Microsoft told me over the phone, BUT...They want to "charge me" to have them removed!
I have told Dell Tech& Dell Finance Group, that if these problems are not resolved by June 16, that I will, & (I have already "Stopped Payment" on the product with my Bank)
I received a phone call today, June 16, from Dell support that I will get a new Product Key in the mail by June & he will phone me on Friday I am very leery of promises made by either of these companies &
In November of 2016, I purchased laptops from DellWhen I received confirmation of the order, the order was for the wrong laptopsI called Dell within hour of the order, but they would not change itOver the next daysI spoke to them multiple times on the phoneThey advised me to cancel the order and reorder which I didDell then charged my for four laptops instead of twoDell has sent me laptops and yet have charge me for I have tried to work this out on the phone but to no availI am asking for them to charge me for the two laptops and to refund the money for the order of two laptops that they messed upAgain, I am only asking to pay for the laptops that I received
Ordered product online from Delltook me days to do itFinally , after reasonable time received a broken PC(I was later told that the DDR and some other parts were brokenThey changed them and repaired some.)
took me another day to send it back to repair( when I say day - I mean 12-hours to negotiate) Very poor customer servicealways redirecting and always have to tell the whole story from the beginningonce did it more then times)
Sent the broken one backThey haven't reached me with an update for business days(the laptop had to be delivered back in 12)
After me calling them about an update, they said that it is missing parts and won't be fixed in another weekIt took me another hours to negotiate everythingin days the laptop was deliveredAgain, it was working badsome issues were solved, but the processor still works poor(very different from the description.) in general the laptop was bad because it was 1) broken 2) differed from the descrip
I purchased a laptop in August of The laptop stopped working in May of while under warranty Dell refused to send me a box to return the laptop to the repair center As a single mom, I did not have the money to purchase a box til July I sent the laptop to the repair center because each key was typing multiple letters and I was unable to even log in to use They returned the system to be broken and unusable I reached out to them immediately via phone and after about hours of tech support, the tech said they wanted us to try some things on our own to let them know the next day if it wasn't resolved I contacted them the next day as the system still was not working They made me send it to the repair depot a second time I again received the laptop back with the same issue that I sent it with - still broken and unusable I contacted them AGAIN and requested a new laptop as this one is obviously defective They refused and said I had to send it back for repair I
I bought a Laptop in www.dell.com JanThe order number is *** and I had paid and been charged $via my AE credit card with last four digits This order had been shipped via Fedex and track number is ***and the ship address is ***
but this shipment had been returned by Dell when it transfer to Fedex of *** and shipment not delivery to my ship address
this shipment had complete this return and sign by Dell
Now, I pay $for nothingDell not send shipment to me and reject refund my money
I had tried to contact Chat help and ###-###-#### and ***.All agent of dell told me they can not solve this issue and request me to other department of dellanother dell departmet told me same .I had contact many many times!! I believe no one of dell can help me and solve this issue
SO, I PAID $to DELLDell not send anything to me and not refund to me!!!!!
Pls help me!!!
Thank you very much
I purchased a computer XPS for $on November (Order number ***) and a week later they had the same computer for $Dell would not allow me to price match even though they claim to have the lower price guarantee programI placed a new order for the same computer with the lower price because they claimed they could not find such price and they still wont do honor it (order number ***)They claim they do not match prices under black Friday/Thanksgiving salesThey have a new sale starting on December for the same computer with a 15% discount (SAVEFIFTEEN promo) and when I contacted dell they still denied me the price matchCustomer service has been terrible, I've tried escalating to see if the issue can be resolved and no one seem to careThree weeks later they still have the same sale where the same computer is $dollars less and they will not price match my order
This complain is TWO FOLD The first being the most recent On 11/26/2016, I purchased a laptop online It was "delivered" by *** - the driver left the package on our porch 12/01/2016, and someone stole it We filed a police report, filed a report with ***, filled out Dell's lost and stolen report & spoke to one of the customer service reps She told me they would send me a replacement I have not received any further contact since 12/06/2016, have contacted them in writing two more times, and have been completely IGNORED! This is for a Christmas present and I am not only being charged for a product I did not receive, and now this, am unsure what the status is I asked them so make sure when they resend the laptop, that they make sure they ask for signature delivery, and do not just leave it out in plain view sight!
On May I purchased items from Dell.comFor some reason my order was double processed
Before I was able to cancel one of them, I was told they had already gone to shipping
The order numbers are *** For a Nikon camera and a PS
*** For a Nikon camera and a PS
When the Items were delivered to the UPS hub, I only signed for the order number *** and let UPS ship the other one back to DellI'm on the #3rd billing cycle and this issue is still not resolved after talking to them multiple timesOn the July statement there was a credit back to my account for the amount of $1,then on the following line there was a purchase for the same amountThis leads me to believe that they know the items were returned but are still charging them to my account