On 6/15/I purchased dell laptop model 3052inspiron at the cost of $plus $Walmart insurance on the product The computer worked fine for approximately one month I called walmart insurance and they said I should refer problem to Dell I called Dell and explained problem They said I would have to pay to fix it I called a few times since and basically get the same response from Dell I would have to pay a charge that went from $to $to have them look at itwith no guarantee of repair I basically used this computer for one month and left it in the closet after the conversations with Dell and the warranty company for Walmart Since then I recently contacted Dell again to be told the same thing I bought this computer as aI backup for the one I am on now I have also read many stories of complaints of this computer crashing and Dell takes no responsibility for this
The battery on my laptop stopped working (I am out of warranty) I chatted with the company and told them I needed a new battery They ordered the parts, and scheduled a technician to come to my house to install it (as I requested) I was charged $for the parts and $for the visit I was told I would get a call to schedule the visit I did not get this call, but I only got a call from the technician the day of the appt telling me he was minutes away Luckily, I could make it home for the visit When he arrived, he said that they sent the wrong parts - a cord and not a new battery No attempt to repair the computer was made due to the wrong parts being sent, and he told me I needed to call and order new parts and get a new appt
I ordered the new parts, and requested a new visit The parts were mistakenly shipped to my billing address, not my shipping address and I had to drive across town to pick them up Then, I was home waiting for my appointment yesterday (no ti
Ordered a computer with a free TV deal
Tried to cancel the orderThe computer cancelled, the tv did not They charged my dell financial credit account for half the cost of the computer as the cost of the TVMailed it out to me, I shipped it back over a month ago, still have not been refunded
Purchased a Dell Laptop from Dell.comReceived laptop did not work from beginningTheir 30day return policy is a scam as the date starts on the day you order the laptop, not the day you receive itI had a week to try it and had problems from the beginning calling in asking for a refund but was denied because it was past daysI explained the days should not begin from when you order online as you don't even have the laptop yet.When received I had problems with button not responsive when turning on, battery not holding charge, screen flashing problemsRequested a replacement or refundWas deniedContinued to call and went through Tech Support several times with no successWas asked to ship Laptop which I didShipped back for repair in August for repairI was without laptop for more than weeks and when it was returned it was in the same not Functioning conditionCalled tech support againHad us wipe clean and reinstall and Still unable to use laptop as it only occ
We purchased a brand new Dell computer through their website It was received on July 19,
Beginning immediately, the computer crashed multiple times each day and would not properly send video to a monitor We finally contacted Dell to report the problem on August 11th
Dell technical support tried and failed to resolve the problem over multiple conversations until Aug 24th, when technical support diagnosed that the computer was sent to us with a bad motherboard
Those two weeks in which Dell failed to fix the problem is at the heart of this complaint After this time, Dell claimed that we had taken too long and that we would have to have the computer repaired at our expense, or wait a month for them to send us back a refurbished computer
Since we paid for a new computer, we are unwilling to accept a downgrade to a refurbished computer We also expect that, due to Dell's long delay in admitting that they sent us a bad motherboard, they cannot hide behind the c
I order a DSL modem online, and shortly discovered that I would not be able to use it I contacted Dell within an hour of ordering it and they told me it was too late to cancel the order and that they would have to ship it anyway and then have me return it When UPS came with the package they told me that I could just refuse it and keep the tracking number to show that it was returned I submitted the tracking number to Dell customer service after it had been received back at Dell Their customer service is refusing to credit my Mastercard account even though they can see by tracking that the modem was shipped backed to them, including a day, time and name of person who received it
This computer uses Windows as n operating systemMy wife and I are unable to use this due to the complexity of the learning curveWhen I asked to change the system (already delivered) I was told I would need to buy a Windows Disc for $which I didI received the disc and contacted Dell Customer Service for tech help installing windows I was told I would have to purchase a year software service plan for them to helpThey state on website that you have 30n days to return if you are not satisfiedI called to return it and have been transferred, cut off, sent to a person with purposeful loud noise in background so you could not hearThis whole purchase has been deceitful and frustratingThis(DELL) is an offshore operation and is not complying either by phone or emailI was coerced into using dell credit in order to get the sale price and am unable to get Dell to comply with their stated customer satisfaction guarantee
I inquired and asked for quotes for some computers, how ever, I finally ordered computers, received confirmation emails, text messages from Fed-ex, signed for these computersi also signed up for the Dell Preferred Account with month no interest financingWhen I received my statement, there is a charge of I can tried contacting and speaking to several employee who could not help me or understand that I did not place an other order, nor did I sign for any other item than the XPS computers with the order number I had received in the emails
I followed the instructions from the back of the statement and sent a letter to the billing department to get things straighten out along with my paymenti received a letter back instructing me to call Dell Business CreditI did that yesterday and spoke to a "***" not sure on spellingshe could not help me, so transferred me to the Verification department, who transferred me to DPA department who then sent me to other peop
I received two egift cards via email from Dell as part of a large consumer electronics purchase The cards were for $and $ I was not ready to redeem the cards, so I didn't click on the links in the emails and I filed the emails for use laterNowhere in the email does it state that the gift cards have an expiration date, and records should show that I did not attempt to redeem the cards until today and when I did so I saw that the gift cards had expired days after issue
I contacted Dell corporate and was immediately contacted back and told that it is their policy that under no circumstances are gift cards reissuedI was also directed to their gift card policyUnfortunately, this is the first time I am seeing this policyThe email awarding the gift cards did not reference a policy nor state that all Dell gift cards have a day expiration dateI was also told that it's their gift cards department that makes the call I have been a long-time customer and am very r
Dell sent me a Defective laptopI purchase a refurbished laptop from Dell website less than a year agoBy the first time I turn it on, there is a browser call Chornium pduring the starting timeI have tried to uninstall and removed but I could notI did not call Dell technician because it did not bother me a lot except it's slower the starting timeUntil yesterday when my laptop has gray background and the laptop running very lagI call Dell technician to get the background fixedHowever, when I ask them to help me removed the Chorinum browser, Dell technician said the guaranty doesn't cover software problem and ask me to pay to remove itThey said I download Chorinum browser from the third partyThe technician said this browser is a malware and it could steal my information
I purchased Computers from Dell and they are not even a month oldthese computer's include a Alienware 18, Three xps Laptopsthey have Faulty compound on the Cpu and it spreads on the Motherboard to the north bridge and kills the computer, Once the compound is on the north bridge of the board it makes the computer's SmokeThen powers down, For the Alienware I was promised a Replacement computer I never did Receive It I have a Case number and so on for this matter, Fedex Tracking Shows Delivered but never did getIt was Signed for by * ***Which is going to be :***
The Service tag of the xps that is Question is ***
Then I get a Email Stating this:
I am not able to approve the warranty assistance on this system for several reasons The first is that it is not registered in your name You would need to have the ownership transferred to you before we could do anything In order to do that you would need to provide my department with proof of purc
I purchases a Television from dell on 11/27/and I was promised a $price match credit on that dayI've been calling them every day since 11/27/and it's now 02/05/and I still haven't received itI wait on hold 30-minutes every time I call and I keep getting promises that it's being returned to my credit card and it's now over months and I feel like this is just plain disrespectful and ridiculousI have my order number which is *** *** *** and I also have a reference number to prove how many times I've called and to show that the price match was issued on 11/27/The reference number is ***Can someone please help me get my money? The customer service even hang up on me after I've waited on hold for sometimes over an hour so you can imagine how that makes me feelNo manager is ever present to speak to youThank you
About a week ago my Inspiron quit powering onI called tech support and a representative helped me troubleshoot it and her conclusion was the motherboard failedShe then told me my warranty was expired,so to fix the problem with my laptop was going to be crazy expensiveI declined and bought another laptop, not a DellHowever, just yesterday I received a piece of mail with my service tag on it (***) saying that I should renew my limited hardware warranty because it expires 2/19/I then called tech support again, asking that my motherboard be replaced because I received a letter saying my warranty was still in effectThe customer service representative told me I recieved that piece of mail by mistake??
Dell customer service is awful, terrible, miserable, and appallingly incompetentWorst experience ever with an outsourced call center in IndiaI was a loyal customer but no more
I bought a $2,laptop only to get jerked around and eventually screwed by Alienware My computer completely stopped charging and wouldn't power on when I brought it overseas with me to Asia for work, woops I guess I won't be able to work for a couple weeks I was near the warranty expiration and called in, apparently it was a known issue so having them order a new motherboard was no problem They ordered a motherboard replacement for me and sent a technician to fix it I use the laptop lightly and after a couple weeks the first occurance of freezing happens, doesn't seem like too big a deal so I brush it off Almost one month in it happens a couple more times, so I call in just inside the warranty time(PHEW) The tech helps install some new drivers, and runs some diagnostics for about 3-hours and he says the hardware is fine but the temperature is running a little hot He tells me to go get the laptop taken to a local shop to be repasted and see how things go I follow the i
Dell can't fix my computer and wants me to spend more money in order for them to fix it I currently have a Dell Warranty Service, which is paid for I will never ever buy another Dell Computer or have anything to do with them
I received a Dell XPC in late February The PC worked for a total of hours After contacting Dell Tech Support, they informed me that the PC was defective and I should return it I chose to get a refund instead of an exchange I received an e-mail from them on 3/indicating that they received my product back and to allow days for a refund to post to my account Since that time, and COUNTLESS e-mails, phone calls and online chats with their Customer Service dept and I still do not have my $2,back that I paid for their defective machine It is impossible to get past their basic call center via either e-mail, chat or phone They will not escalate a call to even their immediate supervisor, and every call ends the same way "Sorry...you will have your refund in 5-business days" This has been going on for MONTHS!
I bought last year a Dell Venue Tablets, one of them was not working properly with the battery and I had the year warranty and I sent the product back times to the shop and they did not fix itThe third time I had to pay the shipping because It was already out of the year warranty but they knew about the problem so they didn't charge to fix itI got back without any repairIt was not working so I stop calling because I spent dollars when I bought the product and for me it was not worth it to spend more money and time to send it backThis year I bought a Desktop For $dollars, after a month when I try to make the first video call I noticed that the microphone was not working, I called dell and they told me to send it back to the shop to get the microphone replacedI got the computer today after two weeks and the microphone still not working properlyI called Dell and they say that I have to send it back againThey can not do anything elseWhat about to fix it?????
I had a service request generated for a replacement screen for my Dell laptop under warranty The replacement screen was shipped to the wrong address in ***, and I had to pay out of pocket to forward it to my correct address in Idaho I chatted online and on the phone with customer care for about hours to get the service technician address changed and to get a reimbursement for the shipping costs I was transferred from department to department, disconnected, hung up on, and given erroneous external numbers to call
On 6/15/I purchased dell laptop model 3052inspiron at the cost of $plus $Walmart insurance on the product The computer worked fine for approximately one month I called walmart insurance and they said I should refer problem to Dell I called Dell and explained problem They said I would have to pay to fix it I called a few times since and basically get the same response from Dell I would have to pay a charge that went from $to $to have them look at itwith no guarantee of repair I basically used this computer for one month and left it in the closet after the conversations with Dell and the warranty company for Walmart Since then I recently contacted Dell again to be told the same thing I bought this computer as aI backup for the one I am on now I have also read many stories of complaints of this computer crashing and Dell takes no responsibility for this
The battery on my laptop stopped working (I am out of warranty) I chatted with the company and told them I needed a new battery They ordered the parts, and scheduled a technician to come to my house to install it (as I requested) I was charged $for the parts and $for the visit I was told I would get a call to schedule the visit I did not get this call, but I only got a call from the technician the day of the appt telling me he was minutes away Luckily, I could make it home for the visit When he arrived, he said that they sent the wrong parts - a cord and not a new battery No attempt to repair the computer was made due to the wrong parts being sent, and he told me I needed to call and order new parts and get a new appt
I ordered the new parts, and requested a new visit The parts were mistakenly shipped to my billing address, not my shipping address and I had to drive across town to pick them up Then, I was home waiting for my appointment yesterday (no ti
Ordered a computer with a free TV deal
Tried to cancel the orderThe computer cancelled, the tv did not They charged my dell financial credit account for half the cost of the computer as the cost of the TVMailed it out to me, I shipped it back over a month ago, still have not been refunded
Purchased a Dell Laptop from Dell.comReceived laptop did not work from beginningTheir 30day return policy is a scam as the date starts on the day you order the laptop, not the day you receive itI had a week to try it and had problems from the beginning calling in asking for a refund but was denied because it was past daysI explained the days should not begin from when you order online as you don't even have the laptop yet.When received I had problems with button not responsive when turning on, battery not holding charge, screen flashing problemsRequested a replacement or refundWas deniedContinued to call and went through Tech Support several times with no successWas asked to ship Laptop which I didShipped back for repair in August for repairI was without laptop for more than weeks and when it was returned it was in the same not Functioning conditionCalled tech support againHad us wipe clean and reinstall and Still unable to use laptop as it only occ
We purchased a brand new Dell computer through their website It was received on July 19,
Beginning immediately, the computer crashed multiple times each day and would not properly send video to a monitor We finally contacted Dell to report the problem on August 11th
Dell technical support tried and failed to resolve the problem over multiple conversations until Aug 24th, when technical support diagnosed that the computer was sent to us with a bad motherboard
Those two weeks in which Dell failed to fix the problem is at the heart of this complaint After this time, Dell claimed that we had taken too long and that we would have to have the computer repaired at our expense, or wait a month for them to send us back a refurbished computer
Since we paid for a new computer, we are unwilling to accept a downgrade to a refurbished computer We also expect that, due to Dell's long delay in admitting that they sent us a bad motherboard, they cannot hide behind the c
I order a DSL modem online, and shortly discovered that I would not be able to use it I contacted Dell within an hour of ordering it and they told me it was too late to cancel the order and that they would have to ship it anyway and then have me return it When UPS came with the package they told me that I could just refuse it and keep the tracking number to show that it was returned I submitted the tracking number to Dell customer service after it had been received back at Dell Their customer service is refusing to credit my Mastercard account even though they can see by tracking that the modem was shipped backed to them, including a day, time and name of person who received it
This computer uses Windows as n operating systemMy wife and I are unable to use this due to the complexity of the learning curveWhen I asked to change the system (already delivered) I was told I would need to buy a Windows Disc for $which I didI received the disc and contacted Dell Customer Service for tech help installing windows I was told I would have to purchase a year software service plan for them to helpThey state on website that you have 30n days to return if you are not satisfiedI called to return it and have been transferred, cut off, sent to a person with purposeful loud noise in background so you could not hearThis whole purchase has been deceitful and frustratingThis(DELL) is an offshore operation and is not complying either by phone or emailI was coerced into using dell credit in order to get the sale price and am unable to get Dell to comply with their stated customer satisfaction guarantee
I inquired and asked for quotes for some computers, how ever, I finally ordered computers, received confirmation emails, text messages from Fed-ex, signed for these computersi also signed up for the Dell Preferred Account with month no interest financingWhen I received my statement, there is a charge of I can tried contacting and speaking to several employee who could not help me or understand that I did not place an other order, nor did I sign for any other item than the XPS computers with the order number I had received in the emails
I followed the instructions from the back of the statement and sent a letter to the billing department to get things straighten out along with my paymenti received a letter back instructing me to call Dell Business CreditI did that yesterday and spoke to a "***" not sure on spellingshe could not help me, so transferred me to the Verification department, who transferred me to DPA department who then sent me to other peop
I received two egift cards via email from Dell as part of a large consumer electronics purchase The cards were for $and $ I was not ready to redeem the cards, so I didn't click on the links in the emails and I filed the emails for use laterNowhere in the email does it state that the gift cards have an expiration date, and records should show that I did not attempt to redeem the cards until today and when I did so I saw that the gift cards had expired days after issue
I contacted Dell corporate and was immediately contacted back and told that it is their policy that under no circumstances are gift cards reissuedI was also directed to their gift card policyUnfortunately, this is the first time I am seeing this policyThe email awarding the gift cards did not reference a policy nor state that all Dell gift cards have a day expiration dateI was also told that it's their gift cards department that makes the call I have been a long-time customer and am very r
Dell sent me a Defective laptopI purchase a refurbished laptop from Dell website less than a year agoBy the first time I turn it on, there is a browser call Chornium pduring the starting timeI have tried to uninstall and removed but I could notI did not call Dell technician because it did not bother me a lot except it's slower the starting timeUntil yesterday when my laptop has gray background and the laptop running very lagI call Dell technician to get the background fixedHowever, when I ask them to help me removed the Chorinum browser, Dell technician said the guaranty doesn't cover software problem and ask me to pay to remove itThey said I download Chorinum browser from the third partyThe technician said this browser is a malware and it could steal my information
I purchased Computers from Dell and they are not even a month oldthese computer's include a Alienware 18, Three xps Laptopsthey have Faulty compound on the Cpu and it spreads on the Motherboard to the north bridge and kills the computer, Once the compound is on the north bridge of the board it makes the computer's SmokeThen powers down, For the Alienware I was promised a Replacement computer I never did Receive It I have a Case number and so on for this matter, Fedex Tracking Shows Delivered but never did getIt was Signed for by * ***Which is going to be :***
The Service tag of the xps that is Question is ***
Then I get a Email Stating this:
I am not able to approve the warranty assistance on this system for several reasons The first is that it is not registered in your name You would need to have the ownership transferred to you before we could do anything In order to do that you would need to provide my department with proof of purc
I purchases a Television from dell on 11/27/and I was promised a $price match credit on that dayI've been calling them every day since 11/27/and it's now 02/05/and I still haven't received itI wait on hold 30-minutes every time I call and I keep getting promises that it's being returned to my credit card and it's now over months and I feel like this is just plain disrespectful and ridiculousI have my order number which is *** *** *** and I also have a reference number to prove how many times I've called and to show that the price match was issued on 11/27/The reference number is ***Can someone please help me get my money? The customer service even hang up on me after I've waited on hold for sometimes over an hour so you can imagine how that makes me feelNo manager is ever present to speak to youThank you
About a week ago my Inspiron quit powering onI called tech support and a representative helped me troubleshoot it and her conclusion was the motherboard failedShe then told me my warranty was expired,so to fix the problem with my laptop was going to be crazy expensiveI declined and bought another laptop, not a DellHowever, just yesterday I received a piece of mail with my service tag on it (***) saying that I should renew my limited hardware warranty because it expires 2/19/I then called tech support again, asking that my motherboard be replaced because I received a letter saying my warranty was still in effectThe customer service representative told me I recieved that piece of mail by mistake??
Dell customer service is awful, terrible, miserable, and appallingly incompetentWorst experience ever with an outsourced call center in IndiaI was a loyal customer but no more
I bought a $2,laptop only to get jerked around and eventually screwed by Alienware My computer completely stopped charging and wouldn't power on when I brought it overseas with me to Asia for work, woops I guess I won't be able to work for a couple weeks I was near the warranty expiration and called in, apparently it was a known issue so having them order a new motherboard was no problem They ordered a motherboard replacement for me and sent a technician to fix it I use the laptop lightly and after a couple weeks the first occurance of freezing happens, doesn't seem like too big a deal so I brush it off Almost one month in it happens a couple more times, so I call in just inside the warranty time(PHEW) The tech helps install some new drivers, and runs some diagnostics for about 3-hours and he says the hardware is fine but the temperature is running a little hot He tells me to go get the laptop taken to a local shop to be repasted and see how things go I follow the i
Dell can't fix my computer and wants me to spend more money in order for them to fix it I currently have a Dell Warranty Service, which is paid for I will never ever buy another Dell Computer or have anything to do with them
I received a Dell XPC in late February The PC worked for a total of hours After contacting Dell Tech Support, they informed me that the PC was defective and I should return it I chose to get a refund instead of an exchange I received an e-mail from them on 3/indicating that they received my product back and to allow days for a refund to post to my account Since that time, and COUNTLESS e-mails, phone calls and online chats with their Customer Service dept and I still do not have my $2,back that I paid for their defective machine It is impossible to get past their basic call center via either e-mail, chat or phone They will not escalate a call to even their immediate supervisor, and every call ends the same way "Sorry...you will have your refund in 5-business days" This has been going on for MONTHS!
Order #*** was cancel without reason, without notice
I bought last year a Dell Venue Tablets, one of them was not working properly with the battery and I had the year warranty and I sent the product back times to the shop and they did not fix itThe third time I had to pay the shipping because It was already out of the year warranty but they knew about the problem so they didn't charge to fix itI got back without any repairIt was not working so I stop calling because I spent dollars when I bought the product and for me it was not worth it to spend more money and time to send it backThis year I bought a Desktop For $dollars, after a month when I try to make the first video call I noticed that the microphone was not working, I called dell and they told me to send it back to the shop to get the microphone replacedI got the computer today after two weeks and the microphone still not working properlyI called Dell and they say that I have to send it back againThey can not do anything elseWhat about to fix it?????
I had a service request generated for a replacement screen for my Dell laptop under warranty The replacement screen was shipped to the wrong address in ***, and I had to pay out of pocket to forward it to my correct address in Idaho I chatted online and on the phone with customer care for about hours to get the service technician address changed and to get a reimbursement for the shipping costs I was transferred from department to department, disconnected, hung up on, and given erroneous external numbers to call