I purchased a laptop with a full warranty on May 13, I initially had an issue with the display and they sent a technician to my house and repaired it The second issue was with the computer booting in a loop I spent about hours on the phone I had to unscrew the battery and the laptop and eventually I repaired the computer with the help of the technician Now my computer wont turn on I called and they connected me to tech support and after several hours on the phone dell is sending me a box They suggested that I called customer care and after an hour and a half of being transferred back and forth from technical support, customer care and sales I eventually was disconnected because the office was closed I am looking to get a replacement laptop I use this laptop to connect to the web I am not sue why I am having these issues and why dell isint willing to replace my laptop given all these issues
I purchased ia laptop computer back in June for my daughterIn April she started experiencing problems with the adapterI contacted Dell to see about getting a replacement plug (Service Request Number ***)I was told that the plug was not covered under the basic warrantyI was told that because my daughter dropped the laptop on the bed she intentionally damaged the plugThe computer is made up of fragile plastic parts that break easilyI told him there was no plastic part of the plug that brokeI said "It's a plug, it's meant to be on the floor, are you telling me that it is made so poorly that if its dropped on the bed/floor it will no longer work" I then asked for a supervisorAfter requesting one several times I finally was transferred to oneI explained this to him as well, and was given the same response about the basic warranty and intentional damageWe went back and forth and finally he asked if I wanted this escalatedI told him yes, and was told to
On February 1, 2016, I purchased a Dell Thunderbolt Dock 240W (*** precursor to this device) It had intermittent disconnection issues ever since I purchased it, but I never bothered filing a support ticket
On January 18, 2017, without any prior notification or communication, a package containing a refurbished replacement Thunderbolt Dock (TB16) appeared at my business address Inside the box was a dock, and a note explaining that it was being sent out to replace defective TBunits, that apparently, many customers were having issues with The instructions indicated to either discard or return the original TB I discarded it, since Dell did not provide any return shipping information or packaging
The new TBseemed to work fine, until this morning, when it completely stopped working, and no longer powers on I contacted Dell, and they indicated that since the original dock that I
I was looking to purchase the Swiss Gear 15.6" Top Load Laptop Case product ID ***It was listed at $online, so I added it to my cart to purchaseAs soon as I did so the price jumped up to $I then contact "Live chat" and spoke to *** I and *** * who informed me that yes, I was correct the advertised price was $44.99, however, the price is now showing up in their system at $They said this happens regularly and that there is nothing they can do about itThey didn't seem to think there was an issue with it and figure that saying their IT and marketing team are looking into fixing these errors was a good response
This is a predatory practice as I spent a significant amount of time researching other bags in this price range before deciding this was the one I wanted only to find out the advertised price was and completely misleadingI feel completely duped as a customer
I ordered a brand new laptop on Monday,11/28/16(order#***) and paid an additional $for over night shipping I received this laptop Tuesday, 11/29/and the computer did not work The computer takes about minutes to turn on and instantly freezes On Friday, 12/2/I spent nearly hours on the phone with *** *** of Dell's technical support team, service request # *** *** agreed my device was defective and could be exchanged for a new PC *** said he would have to transfer me to a different department to process, and I asked if I could make this call the next day as I had to go to dinner with my ill grandparents and had been on the line for hours already at this point and he said that would be fine I called the next Day on Saturday (12/3) and this dept was closed, I called again on Sunday (12/4) and this department was closed I called again Monday (12/5), the rep I spoke with told me that my item did not qualify for a return as it was a "s
I have tried on multiple occasions to utilize Dell promotion gift cards that are included with purchase and the orders have continually been cancelled Dell is blocking all my transactions and refusing to honor purchases
Date Dell PID Status Item Order Number
3/31/*** Canceled ***
3/31/*** Canceled Samsung SmarthThings hub kit***-***-***3/31/*** Canceled Samsung Television
3/31/*** Canceled Samsung SmarthThings hub kit
3/31/*** Canceled SanDisk Cruzer Glide - USB flash drive - GB - USB ***
3/26/*** Canceled Sony Inch LED Smart TV KDL-48R510C HDTV ***
3/26/*** Canceled Sony Inch LED Smart TV KDL-48R510C HDTV***-***-***3/26/*** Canceled Sony Inch LED Smart TV KDL-48R510C HDTV *** 3/25/2***Canceled Sony Inch LED Smart TV KDL-48R510C HDTV***-***-***3/25/2***Canceled Sony Inch LED
On October 24, I placed an order for a dual monitor bundle which is supposed to include two monitors and a stand for the monitorsLater that week, on October 27th, 2016, I received the package for my orderWhen I opened the box I discovered that my delivery only included the standAfter contacting Dell, the customer support lady who I spoke to, ***, told me I needed to return the stand and she would direct me to the Sales department to replace my order so that I would get the full deliveryAfter she passed my call to the Sales department, the Sales department was not informed of any of this arrangement by ***Customer support is really terrible with Dell
After working with Dell a bit more on this, they refused to send me the two monitors that were supposed to be included with the monitor standNow I have one monitor stand sitting in my living room and not hint of an acceptable resolution with thisThis is even after contacting customer support a second time
I recently purchased a LG 65" TV from Dell.com
I finally got around to opening the TV this weekend and saw that the screen is crackedI called customer service to exchange for a new one, but was told that it has passed 30-daysI asked to speak to a manager (employee # *** - ***) on duty and he was of not only no help but also extremely rude
At this moment, Dell is charging me $for a broken TV which is basically...trashThe unit has never been used, plugged in, and has all plastic protectors on itSome of us are busy and are not able to open the packages in time I have all the packaging intact to demonstrate the fact that I would have never suspected damage to the item during shipping or breakage at the originating factoryInterestingly enough, I was sold the product protection plan, which I did purchase and now is completely useless to me
I emailed my original sales person upon discovering the shattered screen on Saturday 4/16/and they replied with
my windows operating system is computed
I called dell to help me
and they are telling me I need to transfer me to the soft wear department.I have been calling many times about this issuesthey told me to download the recovery on my computer.and it's not working
I placed an order for a certified refurbished computer on October 10th and they sent an email to me saying that I would receive a confirmation email shortlyI never received a confirmation email so I gave it a dayI called the next day to see what was going on and the representative told me there was a hold placed on my account and that my order had been cancelledI never received an email or phone to let me know that my order was cancelledI then ask him if I can get my account off hold and replace the orderThis is where I spend the next four hours getting transferred and put on hold to get my account off holdI eventually end up with someone who tells me that the system I was looking at has already been sold to someone elseI had been waiting weeks constantly refreshing the website waiting for a system with the exact specifications I wanted to come upNow what am I supposed to just keep waiting around for another to show up? This was very disrespectful to me for not notify
I purchased a computer from Dell and after about months it wouldn't turn onI asked for a replacement computer under the warranty, and was deniedThey said they would fix the computerNow after another months the computer is broken again, and it is days past the warrantyThey still won't replace it, even though it is having the same issue that it had when I had it repaired the first time
I made order for the dell mobile workstation M3510.But I found the laptop was Latitude E5570.It was tally not I want.So I requested the return.But now I can not get the return label for it
I placed an order for a Dell Printer order# *** for model# ***I used coupons I was sent which brought the total down to $and change before tax/shippingBased on the price I paid for the printer, I ordered several toner refills made specific to this model printer that I cannot return
After several days I was told the order would be delayed, then just got an email saying sorry we wont honor the price with no further reasonI tried to call the customer support line and its completely down saying try back again laterI connected through chat which seemed to be the only working method to speak with someone, and they said they didnt want to honor the price without any further reason and that I could reorder and pay several times more for the same item
Purchased a laptop for college I probably only powered it on times, and on the third time it would not power onThe guy I spoke to on the phone who told me to buy the system told me I had a day return windowDell asked me to send the laptop back and have since told me it is brokenIf it was only used times it would stand to reason that I was sold a broken item that falls under computer lemon laws
They contacted me and told me that the part to fix the computer is not available and offered to send me a used and refurbished unitI paid full price for a brand new unit that I have yet to be able to useI am seeking for them to replace the faulty computer with a new computer or financially compensate me for an item that was broken to begin with
Computer faulty called company they sent me a shipping label sent laptopLaptop was lost and they refuse to do anything to replace as quickly as possible as this is a computer I use for my businessthe label sent to me was to a recycling facility
I purchased an xbox one on Tue 6/14/16, I did so through a price match chat session with a Dell sales repThe rep messed up and put in in someone else's name and address so my item was shipped to somebody in NYI contacted dell the day before delivery was made and tried to get a resolution(tracking showed package headed to NY) I spent the better part of that day trying to prove to them their mistake, I successfully did so finallyI have spoke to them Thursday, Friday, Monday and Tuesday so far, they keep telling me that someone will call me today or tomorrow to let me know when I will get my Item...I purchased on 6/14/with the understanding I would have it no later than the 6/17/16....it is 6/21/and I cant get them to tell me when my order will ship, they have inventory, it was their reps mistake, they have my money
During the purchase of Dell Premium Plus Warranty and Accidental Damage there was no mention of consumable parts not being covered It was sold as a cover all peace of mind product from Dell During recent Service Request (***) it was determined that the battery on the device is approaching its end of life, at this time I am told that the Contracted warranty does not cover consumable products which includes the battery and that the battery has a year limited warranty I found this to be a misrepresentation of the Warranty Extension Product at which point I asked Dell to terminate the warranty and provide a Full refund, had I known that certain parts were not covered by a costly warranty I would not have contracted the service in the first place I was then pointed to the Accidental Damage Warranty policy which makes a vague mention of Not Covering consumable parts as "Consumable parts (exbulbs, toner)" conveniently leaving out the Battery as a consumable part To me it i
Hello
I purchased an Alienware Ron February 9th, I signed up for the dell financial services and my initial delivery date was estimated between February 20th- 28thOn the 27th I noticed that my computer had not shipped an there was no update on my orderI contacted the customer support and began to get a run around of why there was a delayI spoke with several departmentsThe main department I spoke with was the order modification department and they told me there was a quality control issue, but it was resolved on the 25th and my order would be completed and shipped within the first week of MarchMy account updated an my new estimated delivery date is now March 13thI spoke with the order modification department again on March 10th since there were no updates on my orderI was then told that there was still the same original problem with my laptop that previously was told was resolved and they said they could not update me with a possible delivery timeI login to my ac
I returned my order # *** on 01/27/with tracking number *** I still have not gotten my refund, I have called in many times and they keep on me pushing me aroundThey leave me on hold for a very long time, connect me to wrong deptand just dont solve the issueTheir customer service is horrible
I bought last year a Dell Venue Tablets, one of them was not working properly with the battery and I had the year warranty and I sent the product back times to the shop and they did not fix itThe third time I had to pay the shipping because It was already out of the year warranty but they knew about the problem so they didn't charge to fix itI got back without any repairIt was not working so I stop calling because I spent dollars when I bought the product and for me it was not worth it to spend more money and time to send it backThis year I bought a Desktop For $dollars, after a month when I try to make the first video call I noticed that the microphone was not working, I called dell and they told me to send it back to the shop to get the microphone replacedI got the computer today after two weeks and the microphone still not working properlyI called Dell and they say that I have to send it back againThey can not do anything elseWhat about to fix it?????
I purchased a laptop with a full warranty on May 13, I initially had an issue with the display and they sent a technician to my house and repaired it The second issue was with the computer booting in a loop I spent about hours on the phone I had to unscrew the battery and the laptop and eventually I repaired the computer with the help of the technician Now my computer wont turn on I called and they connected me to tech support and after several hours on the phone dell is sending me a box They suggested that I called customer care and after an hour and a half of being transferred back and forth from technical support, customer care and sales I eventually was disconnected because the office was closed I am looking to get a replacement laptop I use this laptop to connect to the web I am not sue why I am having these issues and why dell isint willing to replace my laptop given all these issues
I purchased ia laptop computer back in June for my daughterIn April she started experiencing problems with the adapterI contacted Dell to see about getting a replacement plug (Service Request Number ***)I was told that the plug was not covered under the basic warrantyI was told that because my daughter dropped the laptop on the bed she intentionally damaged the plugThe computer is made up of fragile plastic parts that break easilyI told him there was no plastic part of the plug that brokeI said "It's a plug, it's meant to be on the floor, are you telling me that it is made so poorly that if its dropped on the bed/floor it will no longer work" I then asked for a supervisorAfter requesting one several times I finally was transferred to oneI explained this to him as well, and was given the same response about the basic warranty and intentional damageWe went back and forth and finally he asked if I wanted this escalatedI told him yes, and was told to
On February 1, 2016, I purchased a Dell Thunderbolt Dock 240W (*** precursor to this device) It had intermittent disconnection issues ever since I purchased it, but I never bothered filing a support ticket
On January 18, 2017, without any prior notification or communication, a package containing a refurbished replacement Thunderbolt Dock (TB16) appeared at my business address Inside the box was a dock, and a note explaining that it was being sent out to replace defective TBunits, that apparently, many customers were having issues with The instructions indicated to either discard or return the original TB I discarded it, since Dell did not provide any return shipping information or packaging
The new TBseemed to work fine, until this morning, when it completely stopped working, and no longer powers on I contacted Dell, and they indicated that since the original dock that I
I was looking to purchase the Swiss Gear 15.6" Top Load Laptop Case product ID ***It was listed at $online, so I added it to my cart to purchaseAs soon as I did so the price jumped up to $I then contact "Live chat" and spoke to *** I and *** * who informed me that yes, I was correct the advertised price was $44.99, however, the price is now showing up in their system at $They said this happens regularly and that there is nothing they can do about itThey didn't seem to think there was an issue with it and figure that saying their IT and marketing team are looking into fixing these errors was a good response
This is a predatory practice as I spent a significant amount of time researching other bags in this price range before deciding this was the one I wanted only to find out the advertised price was and completely misleadingI feel completely duped as a customer
I ordered a brand new laptop on Monday,11/28/16(order#***) and paid an additional $for over night shipping I received this laptop Tuesday, 11/29/and the computer did not work The computer takes about minutes to turn on and instantly freezes On Friday, 12/2/I spent nearly hours on the phone with *** *** of Dell's technical support team, service request # *** *** agreed my device was defective and could be exchanged for a new PC *** said he would have to transfer me to a different department to process, and I asked if I could make this call the next day as I had to go to dinner with my ill grandparents and had been on the line for hours already at this point and he said that would be fine I called the next Day on Saturday (12/3) and this dept was closed, I called again on Sunday (12/4) and this department was closed I called again Monday (12/5), the rep I spoke with told me that my item did not qualify for a return as it was a "s
I have tried on multiple occasions to utilize Dell promotion gift cards that are included with purchase and the orders have continually been cancelled Dell is blocking all my transactions and refusing to honor purchases
Date Dell PID Status Item Order Number
3/31/*** Canceled ***
3/31/*** Canceled Samsung SmarthThings hub kit***-***-***3/31/*** Canceled Samsung Television
3/31/*** Canceled Samsung SmarthThings hub kit
3/31/*** Canceled SanDisk Cruzer Glide - USB flash drive - GB - USB ***
3/26/*** Canceled Sony Inch LED Smart TV KDL-48R510C HDTV ***
3/26/*** Canceled Sony Inch LED Smart TV KDL-48R510C HDTV***-***-***3/26/*** Canceled Sony Inch LED Smart TV KDL-48R510C HDTV *** 3/25/2***Canceled Sony Inch LED Smart TV KDL-48R510C HDTV***-***-***3/25/2***Canceled Sony Inch LED
On October 24, I placed an order for a dual monitor bundle which is supposed to include two monitors and a stand for the monitorsLater that week, on October 27th, 2016, I received the package for my orderWhen I opened the box I discovered that my delivery only included the standAfter contacting Dell, the customer support lady who I spoke to, ***, told me I needed to return the stand and she would direct me to the Sales department to replace my order so that I would get the full deliveryAfter she passed my call to the Sales department, the Sales department was not informed of any of this arrangement by ***Customer support is really terrible with Dell
After working with Dell a bit more on this, they refused to send me the two monitors that were supposed to be included with the monitor standNow I have one monitor stand sitting in my living room and not hint of an acceptable resolution with thisThis is even after contacting customer support a second time
I recently purchased a LG 65" TV from Dell.com
I finally got around to opening the TV this weekend and saw that the screen is crackedI called customer service to exchange for a new one, but was told that it has passed 30-daysI asked to speak to a manager (employee # *** - ***) on duty and he was of not only no help but also extremely rude
At this moment, Dell is charging me $for a broken TV which is basically...trashThe unit has never been used, plugged in, and has all plastic protectors on itSome of us are busy and are not able to open the packages in time I have all the packaging intact to demonstrate the fact that I would have never suspected damage to the item during shipping or breakage at the originating factoryInterestingly enough, I was sold the product protection plan, which I did purchase and now is completely useless to me
I emailed my original sales person upon discovering the shattered screen on Saturday 4/16/and they replied with
my windows operating system is computed
I called dell to help me
and they are telling me I need to transfer me to the soft wear department.I have been calling many times about this issuesthey told me to download the recovery on my computer.and it's not working
I placed an order for a certified refurbished computer on October 10th and they sent an email to me saying that I would receive a confirmation email shortlyI never received a confirmation email so I gave it a dayI called the next day to see what was going on and the representative told me there was a hold placed on my account and that my order had been cancelledI never received an email or phone to let me know that my order was cancelledI then ask him if I can get my account off hold and replace the orderThis is where I spend the next four hours getting transferred and put on hold to get my account off holdI eventually end up with someone who tells me that the system I was looking at has already been sold to someone elseI had been waiting weeks constantly refreshing the website waiting for a system with the exact specifications I wanted to come upNow what am I supposed to just keep waiting around for another to show up? This was very disrespectful to me for not notify
I purchased a computer from Dell and after about months it wouldn't turn onI asked for a replacement computer under the warranty, and was deniedThey said they would fix the computerNow after another months the computer is broken again, and it is days past the warrantyThey still won't replace it, even though it is having the same issue that it had when I had it repaired the first time
I made order for the dell mobile workstation M3510.But I found the laptop was Latitude E5570.It was tally not I want.So I requested the return.But now I can not get the return label for it
I placed an order for a Dell Printer order# *** for model# ***I used coupons I was sent which brought the total down to $and change before tax/shippingBased on the price I paid for the printer, I ordered several toner refills made specific to this model printer that I cannot return
After several days I was told the order would be delayed, then just got an email saying sorry we wont honor the price with no further reasonI tried to call the customer support line and its completely down saying try back again laterI connected through chat which seemed to be the only working method to speak with someone, and they said they didnt want to honor the price without any further reason and that I could reorder and pay several times more for the same item
Purchased a laptop for college I probably only powered it on times, and on the third time it would not power onThe guy I spoke to on the phone who told me to buy the system told me I had a day return windowDell asked me to send the laptop back and have since told me it is brokenIf it was only used times it would stand to reason that I was sold a broken item that falls under computer lemon laws
They contacted me and told me that the part to fix the computer is not available and offered to send me a used and refurbished unitI paid full price for a brand new unit that I have yet to be able to useI am seeking for them to replace the faulty computer with a new computer or financially compensate me for an item that was broken to begin with
Computer faulty called company they sent me a shipping label sent laptopLaptop was lost and they refuse to do anything to replace as quickly as possible as this is a computer I use for my businessthe label sent to me was to a recycling facility
I purchased an xbox one on Tue 6/14/16, I did so through a price match chat session with a Dell sales repThe rep messed up and put in in someone else's name and address so my item was shipped to somebody in NYI contacted dell the day before delivery was made and tried to get a resolution(tracking showed package headed to NY) I spent the better part of that day trying to prove to them their mistake, I successfully did so finallyI have spoke to them Thursday, Friday, Monday and Tuesday so far, they keep telling me that someone will call me today or tomorrow to let me know when I will get my Item...I purchased on 6/14/with the understanding I would have it no later than the 6/17/16....it is 6/21/and I cant get them to tell me when my order will ship, they have inventory, it was their reps mistake, they have my money
During the purchase of Dell Premium Plus Warranty and Accidental Damage there was no mention of consumable parts not being covered It was sold as a cover all peace of mind product from Dell During recent Service Request (***) it was determined that the battery on the device is approaching its end of life, at this time I am told that the Contracted warranty does not cover consumable products which includes the battery and that the battery has a year limited warranty I found this to be a misrepresentation of the Warranty Extension Product at which point I asked Dell to terminate the warranty and provide a Full refund, had I known that certain parts were not covered by a costly warranty I would not have contracted the service in the first place I was then pointed to the Accidental Damage Warranty policy which makes a vague mention of Not Covering consumable parts as "Consumable parts (exbulbs, toner)" conveniently leaving out the Battery as a consumable part To me it i
Hello
I purchased an Alienware Ron February 9th, I signed up for the dell financial services and my initial delivery date was estimated between February 20th- 28thOn the 27th I noticed that my computer had not shipped an there was no update on my orderI contacted the customer support and began to get a run around of why there was a delayI spoke with several departmentsThe main department I spoke with was the order modification department and they told me there was a quality control issue, but it was resolved on the 25th and my order would be completed and shipped within the first week of MarchMy account updated an my new estimated delivery date is now March 13thI spoke with the order modification department again on March 10th since there were no updates on my orderI was then told that there was still the same original problem with my laptop that previously was told was resolved and they said they could not update me with a possible delivery timeI login to my ac
I returned my order # *** on 01/27/with tracking number *** I still have not gotten my refund, I have called in many times and they keep on me pushing me aroundThey leave me on hold for a very long time, connect me to wrong deptand just dont solve the issueTheir customer service is horrible
I bought last year a Dell Venue Tablets, one of them was not working properly with the battery and I had the year warranty and I sent the product back times to the shop and they did not fix itThe third time I had to pay the shipping because It was already out of the year warranty but they knew about the problem so they didn't charge to fix itI got back without any repairIt was not working so I stop calling because I spent dollars when I bought the product and for me it was not worth it to spend more money and time to send it backThis year I bought a Desktop For $dollars, after a month when I try to make the first video call I noticed that the microphone was not working, I called dell and they told me to send it back to the shop to get the microphone replacedI got the computer today after two weeks and the microphone still not working properlyI called Dell and they say that I have to send it back againThey can not do anything elseWhat about to fix it?????