I purchased my laptop on Nov
After I get laptop I found more cool laptop
So I request for return & refund
Dell suggest partial refund for keep laptopThis is on Dec
I have chatting logBut they have no action
Just toss and toss to other part for verification
I purchased a laptop with a full warranty on May 13, I initially had an issue with the display and they sent a technician to my house and repaired it The second issue was with the computer booting in a loop I spent about hours on the phone I had to unscrew the battery and the laptop and eventually I repaired the computer with the help of the technician Now my computer wont turn on I called and they connected me to tech support and after several hours on the phone dell is sending me a box They suggested that I called customer care and after an hour and a half of being transferred back and forth from technical support, customer care and sales I eventually was disconnected because the office was closed I am looking to get a replacement laptop I use this laptop to connect to the web I am not sue why I am having these issues and why dell isint willing to replace my laptop given all these issues
I placed an order for a TV on 10/30/ The offer on the Dell website stated that it included a $promotion eGift card that would be emailed to me within 10-business days I was also supposed to receive an additional $in rewards on my purchase As I do with all online orders, I snapped a couple of pics of the offer as I was placing the order, just for issues that may arise After waiting more than business days, I emailed customer service and requested that my eGift card be issued ASAP I have since been emailing back and forth with a CS representative from Dell who stated to me more than once that she has requested an eGift card be emailed to me I did receive a $eGift card while fighting with Dell customer service, but am not sure if it was a mistake or to make up for my $in Dell rewards that I was also supposed to receive I keep getting told by the CS representative to wait a few more days and then I'll get another email explaining that it is a very busy
Dell sold me a defective laptopI notified them within days of delivery and they refuse to send a replacement laptopCustomer service is horrible and they continually hang up the phone and will not resolve the problem
I purchased a Dell CN printer about years ago I also purchased a premium warranty with next day in house support The fax machine is leaving a line down the middle of the page I talked to a technical support person who asked me to do some trouble shooting steps They were unproductive and made the situation worse I requested a technician sent to my house as per the warranty agreement I purchased and he refused He offered to replace the printer instead, because he claims I refused trouble shooting He asked for a good call back number and then just hung up on me I have no idea what is being done to resolve this issue
I bought an Alienware Rthat is manufactured by Dell on Sept2, last week the SATA hard drive in my laptop, where all -of my school files and personal files are stored, would not show up as a usable drive in windowsThe diagnostics showed the drive but BIOS and Windows could not see it which made it unusableI contacted Dell support and the person I spoke to had me troubleshoot for hoursUltimately reflashing the BIOS resolved the issue but being that I understand computers that is like firing a nuke for a bug problemI asked the agent to send someone out as I spent top dollar on this laptop because it is a necessity for me to complete my school workHe declined but stated he would email me and if I had any issues I could call him directly and he would send someone out The issue returned a week and a day later, I called support and the first person refused to send someone out and the supervisor hung up on me before I could even talk to anyoneI then proceeded to ref
Called Dell on Nov.6,2018because my old Dell Laptop wouldn't workPurchased a new computer over the phone on that dateNovkept playing around with my old computer and it started to work fineCalled Dell on the same day to cancel the order for the new computerThe Dell Representative told me the order was in progress and could not be cancelledOn Nov8, I called
Dell to tell them on NovI received the new computer and would be shipping it back the next dayFedex picked up the computer the next dayI have the receiptfour day later, I followed up with Dell my phone and they told me they ad received the computer and would refund the amount $to my Visa Credit Card and $on my Dell Preferred AccountI had spilt the total price between my Credit card and my Dell AccountTwo weeks ago I spent over an hour on the phone was transferred to different people who could not tell me when I would receive my refundI was initially told it would take only 10-busines
Dell has sold me a defective productDespite promises to replace this product nothing has happenedAfter telephone calls in the space of an hour of which were conveniently "DROPPED" I have zero confidence in their commitmentsThese calls were all undertaken because their commitment of 1/10/to replace the defective product has not been fulfilled
I bought a Dell Laptop on February 27thThe computer would just shut off after only a month of use I contacted Dell support and was told a box would be sent to my address for me to ship the computer back After getting my conformation email, my address, phone number and last name were incorrect I called back and resolved that issue and was informed a box would arrive within business days After waiting 3-days I called Dell back again and was informed it was cancelled for one reason or another That problem was resolved and I was promised a box in business days Waited business days and had to call back once again This time asking to speak with a manager, the manager arranged for a Dell technician to come to my house to repair the computer on site The technician replaced the hard drive The technician left my property after installation and my computer still was not functioning I call Dell once again and had to fight my case that the computer was still not workin
I purchased a new inspiron service tag ***I had to send it back times for multiple repairs all timesreceived it back same product every time "fixed" only to have the same issues and have to send it in againthis last time 3/they had returned my product fixed again, but with none of the pre installed factory programs that I had originally purchased the laptop fori contacted them, and they told me I would have to pay for tech support to even help me outunacceptable since I purchased it with the pre installed programs and had multiple computer failures that had to be addressed by DELL!
We purchased a laptop and a PREMIUM warranty service from Dell in July On December 5th, the laptop stopped working Since that time, we have had two at-home repairs, sent the computer in for repairs once, set up numerous over-the-phone repair sessions during which they either failed to call us, or called AFTER the agreed upon time, so that we were unable to take the callOnce they did not even call until 10:at night! Twice we have attempted to fix the issue over the phone, and they are STILL unable to resolve the issue WE HAVE BEEN UNABLE TO USE THIS COMPUTER FULLY SINCE DECEMBER 5TH, AND THE ISSUE IS STILL UNRESOLVED! The best that they are willing to offer is to send a REFURBUSHED laptop as a replacement, despite the fact that this laptop is LESS THAN SIX MONTHS OLD! And they will only send things standard shipping, which means that w will STILL not have a working laptop for probably another weeks
I bought a computer from dell during the *** tax free holiday, July I was promised the tax would be credited back to my credit cardI have contacted Dell numerous times about the issue and been given nothing but excuses as to why I have not received a credit for the past months
I ordered a laptop original eta Checked status early that dayStatus stated it was delivered but I never received itI call dell told them and the rep said call the policeHe told me who signed for it and I told him I don’t know who that isOk so what are they going to do when I never received it and where’s my refundThe call was disconnected I got an email from them stating call the policeNever asked to reorder product or issue my refund
I ordered and paid for a laptop on June with an estimated delivery date of June When the laptop did not arrive on June I contacted customer service and they promised me a quick resolution and immediate delivery and also offered a store creditIt is now June and still no laptop and no store credit as promisedI bought this laptop with the understanding that it would be delivered by June 2017.ProductOrService Inspiron Rocket BSWOrderNumber ***
Placed two orders on 1/4/# *** and ***My payment was charged, the orders were shipped and then Dell recalled them the day they were due for deliveryThere was no communication about any changes or issues with the order, but after contacting them, they claimed a 'price mistake' and chose to recall the ordersI requested an immediate refund, since they were not going to deliver the order, but was told I must wait at least 3-business days once the items are back at Dell
Now, after inquiring about the refund, I was told it could take up to daysThis is unacceptableIf they are not going to deliver the order as promised, my payment refund should be processed immediatelyI was never in possession of the order
To whom is may concern,
My wife and I recently purchased a new computer on dell.com, the exact date was around march 15thDuring that time dell was offering a special promotion which was 0% financing for 12months with the purchase of any new Alienware computerThis dell was only available with the dell credit card so my wife applied and we were approved
So my wife and I selected a computer that met the criteria and went ahead with our purchaseUpon receiving our first billing statement we noticed we did not receive our special financingI figured sometimes this happens so we call their customer service to get it straightened out
The first call to customer service was acceptableThey took down our information and told us they needed to talk to their financing department and would get back to usAfter days there was no return call so my wife decided to call back for an update ( This was May 8th) and this is where the story picks up
During the phone cal
Dell sent me a flyer in the mail advertising an extra 10% off my purchase for being a "loyal customer"I went on their website and put a Nintendo switch in my cart (which is advertised in the very center of the flyer) and tried to apply the couponThe system said it was not validSo I called customer support and was told that the 10% off was only on Dell brand productsthis made me stop and think because over HALF the products they advertised on the flyer were not Dell brandEntirely advertising and they were very unhelpful and didn't care one way or another whether I purchased with them or notWorst customer service i've seen in a long timeYou expect this kind of thing from like Walmart but this was just terribleI got better service from *** and they aren't nearly as successful as Dell
I made a purchase from Dell in November of with a promotion for 10% rewards cash for DellI never received the rewards cash for three months, I called Dell customer care who are absolutely useless and after being hung up on several times stating they lost phones several times I was finally able to get a customer care agent and we both agreed that I am owed $in Dell cash but I would have to wait hrs for this to happenI never received it, and I called again they promised the same result of $and hrs turn aroundAgain nothing was resolvedI called a third time this time they said they cannot process the $due to it being too long ago and that now they will give me a gift card for $and the dell cash value of $new total $I was ok with this and waited again for the hrs I finally received the dell cash email and dell gift card email I called to make my purchase with dell and they explained to me I could not use these promotions to buy anything except a
I purchased a computer from dell as a Christmas gift for my husband After using it for the first time found that it crashes if you email and browse at the same timeI called dell, and they stated that is because this computer was built with a very small hard drive, and doesn't have any room in hard drive left over , because it is so small that once it loads windows the entire memory is nearly used up and there is not any memory left
They stated I should have known this would not be enough memory than doing the browsing/email
I told them it cannot even do that sufficiently
I told them I have been buying computers from them for years and am disappointed they would create a computer that merely had enough memory to load Windows 10, and barely load one web page at a time I was told this was only a browsing computer Again I told them it was not even capable of loading more than one website at a time
they had me ship the computer back to evaluatereplaced the hard
I have spent over an hour today, may 2, just on the phone being transferred and hung up on in regards to the fact that dell has admitted to not following instructions and ruining my laptop that I have not had for even a yearI initially called dell because qvc and square trade would not cover the laptop as it was still within dells manufacturer warranty as it's not even a year oldI told dell that the mouse pad wasn't working right and the computer just quit turning onOr it would turn on and the dell icon would spin and go to a black screenI was told by *** that dell would not replace the hard drive and would contact me if they felt that was the issue, they would transfer everything over to the new hard drive if I approvedYet this wasn't done and dell has admitted to not following instructionsI have since been told by a supposed supervisor named *** that while it's been over days since I bought the computer that she'd since this corporate to approve a full refund b
I purchased my laptop on Nov
After I get laptop I found more cool laptop
So I request for return & refund
Dell suggest partial refund for keep laptopThis is on Dec
I have chatting logBut they have no action
Just toss and toss to other part for verification
I purchased a laptop with a full warranty on May 13, I initially had an issue with the display and they sent a technician to my house and repaired it The second issue was with the computer booting in a loop I spent about hours on the phone I had to unscrew the battery and the laptop and eventually I repaired the computer with the help of the technician Now my computer wont turn on I called and they connected me to tech support and after several hours on the phone dell is sending me a box They suggested that I called customer care and after an hour and a half of being transferred back and forth from technical support, customer care and sales I eventually was disconnected because the office was closed I am looking to get a replacement laptop I use this laptop to connect to the web I am not sue why I am having these issues and why dell isint willing to replace my laptop given all these issues
I placed an order for a TV on 10/30/ The offer on the Dell website stated that it included a $promotion eGift card that would be emailed to me within 10-business days I was also supposed to receive an additional $in rewards on my purchase As I do with all online orders, I snapped a couple of pics of the offer as I was placing the order, just for issues that may arise After waiting more than business days, I emailed customer service and requested that my eGift card be issued ASAP I have since been emailing back and forth with a CS representative from Dell who stated to me more than once that she has requested an eGift card be emailed to me I did receive a $eGift card while fighting with Dell customer service, but am not sure if it was a mistake or to make up for my $in Dell rewards that I was also supposed to receive I keep getting told by the CS representative to wait a few more days and then I'll get another email explaining that it is a very busy
Dell sold me a defective laptopI notified them within days of delivery and they refuse to send a replacement laptopCustomer service is horrible and they continually hang up the phone and will not resolve the problem
I purchased a Dell CN printer about years ago I also purchased a premium warranty with next day in house support The fax machine is leaving a line down the middle of the page I talked to a technical support person who asked me to do some trouble shooting steps They were unproductive and made the situation worse I requested a technician sent to my house as per the warranty agreement I purchased and he refused He offered to replace the printer instead, because he claims I refused trouble shooting He asked for a good call back number and then just hung up on me I have no idea what is being done to resolve this issue
I bought an Alienware Rthat is manufactured by Dell on Sept2, last week the SATA hard drive in my laptop, where all -of my school files and personal files are stored, would not show up as a usable drive in windowsThe diagnostics showed the drive but BIOS and Windows could not see it which made it unusableI contacted Dell support and the person I spoke to had me troubleshoot for hoursUltimately reflashing the BIOS resolved the issue but being that I understand computers that is like firing a nuke for a bug problemI asked the agent to send someone out as I spent top dollar on this laptop because it is a necessity for me to complete my school workHe declined but stated he would email me and if I had any issues I could call him directly and he would send someone out The issue returned a week and a day later, I called support and the first person refused to send someone out and the supervisor hung up on me before I could even talk to anyoneI then proceeded to ref
Called Dell on Nov.6,2018because my old Dell Laptop wouldn't workPurchased a new computer over the phone on that dateNovkept playing around with my old computer and it started to work fineCalled Dell on the same day to cancel the order for the new computerThe Dell Representative told me the order was in progress and could not be cancelledOn Nov8, I called
Dell to tell them on NovI received the new computer and would be shipping it back the next dayFedex picked up the computer the next dayI have the receiptfour day later, I followed up with Dell my phone and they told me they ad received the computer and would refund the amount $to my Visa Credit Card and $on my Dell Preferred AccountI had spilt the total price between my Credit card and my Dell AccountTwo weeks ago I spent over an hour on the phone was transferred to different people who could not tell me when I would receive my refundI was initially told it would take only 10-busines
Dell has sold me a defective productDespite promises to replace this product nothing has happenedAfter telephone calls in the space of an hour of which were conveniently "DROPPED" I have zero confidence in their commitmentsThese calls were all undertaken because their commitment of 1/10/to replace the defective product has not been fulfilled
I bought a Dell Laptop on February 27thThe computer would just shut off after only a month of use I contacted Dell support and was told a box would be sent to my address for me to ship the computer back After getting my conformation email, my address, phone number and last name were incorrect I called back and resolved that issue and was informed a box would arrive within business days After waiting 3-days I called Dell back again and was informed it was cancelled for one reason or another That problem was resolved and I was promised a box in business days Waited business days and had to call back once again This time asking to speak with a manager, the manager arranged for a Dell technician to come to my house to repair the computer on site The technician replaced the hard drive The technician left my property after installation and my computer still was not functioning I call Dell once again and had to fight my case that the computer was still not workin
I purchased a new inspiron service tag ***I had to send it back times for multiple repairs all timesreceived it back same product every time "fixed" only to have the same issues and have to send it in againthis last time 3/they had returned my product fixed again, but with none of the pre installed factory programs that I had originally purchased the laptop fori contacted them, and they told me I would have to pay for tech support to even help me outunacceptable since I purchased it with the pre installed programs and had multiple computer failures that had to be addressed by DELL!
We purchased a laptop and a PREMIUM warranty service from Dell in July On December 5th, the laptop stopped working Since that time, we have had two at-home repairs, sent the computer in for repairs once, set up numerous over-the-phone repair sessions during which they either failed to call us, or called AFTER the agreed upon time, so that we were unable to take the callOnce they did not even call until 10:at night! Twice we have attempted to fix the issue over the phone, and they are STILL unable to resolve the issue WE HAVE BEEN UNABLE TO USE THIS COMPUTER FULLY SINCE DECEMBER 5TH, AND THE ISSUE IS STILL UNRESOLVED! The best that they are willing to offer is to send a REFURBUSHED laptop as a replacement, despite the fact that this laptop is LESS THAN SIX MONTHS OLD! And they will only send things standard shipping, which means that w will STILL not have a working laptop for probably another weeks
I bought a computer from dell during the *** tax free holiday, July I was promised the tax would be credited back to my credit cardI have contacted Dell numerous times about the issue and been given nothing but excuses as to why I have not received a credit for the past months
I ordered a laptop original eta Checked status early that dayStatus stated it was delivered but I never received itI call dell told them and the rep said call the policeHe told me who signed for it and I told him I don’t know who that isOk so what are they going to do when I never received it and where’s my refundThe call was disconnected I got an email from them stating call the policeNever asked to reorder product or issue my refund
I ordered and paid for a laptop on June with an estimated delivery date of June When the laptop did not arrive on June I contacted customer service and they promised me a quick resolution and immediate delivery and also offered a store creditIt is now June and still no laptop and no store credit as promisedI bought this laptop with the understanding that it would be delivered by June 2017.ProductOrService Inspiron Rocket BSWOrderNumber ***
Placed two orders on 1/4/# *** and ***My payment was charged, the orders were shipped and then Dell recalled them the day they were due for deliveryThere was no communication about any changes or issues with the order, but after contacting them, they claimed a 'price mistake' and chose to recall the ordersI requested an immediate refund, since they were not going to deliver the order, but was told I must wait at least 3-business days once the items are back at Dell
Now, after inquiring about the refund, I was told it could take up to daysThis is unacceptableIf they are not going to deliver the order as promised, my payment refund should be processed immediatelyI was never in possession of the order
To whom is may concern,
My wife and I recently purchased a new computer on dell.com, the exact date was around march 15thDuring that time dell was offering a special promotion which was 0% financing for 12months with the purchase of any new Alienware computerThis dell was only available with the dell credit card so my wife applied and we were approved
So my wife and I selected a computer that met the criteria and went ahead with our purchaseUpon receiving our first billing statement we noticed we did not receive our special financingI figured sometimes this happens so we call their customer service to get it straightened out
The first call to customer service was acceptableThey took down our information and told us they needed to talk to their financing department and would get back to usAfter days there was no return call so my wife decided to call back for an update ( This was May 8th) and this is where the story picks up
During the phone cal
Dell sent me a flyer in the mail advertising an extra 10% off my purchase for being a "loyal customer"I went on their website and put a Nintendo switch in my cart (which is advertised in the very center of the flyer) and tried to apply the couponThe system said it was not validSo I called customer support and was told that the 10% off was only on Dell brand productsthis made me stop and think because over HALF the products they advertised on the flyer were not Dell brandEntirely advertising and they were very unhelpful and didn't care one way or another whether I purchased with them or notWorst customer service i've seen in a long timeYou expect this kind of thing from like Walmart but this was just terribleI got better service from *** and they aren't nearly as successful as Dell
I made a purchase from Dell in November of with a promotion for 10% rewards cash for DellI never received the rewards cash for three months, I called Dell customer care who are absolutely useless and after being hung up on several times stating they lost phones several times I was finally able to get a customer care agent and we both agreed that I am owed $in Dell cash but I would have to wait hrs for this to happenI never received it, and I called again they promised the same result of $and hrs turn aroundAgain nothing was resolvedI called a third time this time they said they cannot process the $due to it being too long ago and that now they will give me a gift card for $and the dell cash value of $new total $I was ok with this and waited again for the hrs I finally received the dell cash email and dell gift card email I called to make my purchase with dell and they explained to me I could not use these promotions to buy anything except a
I purchased a computer from dell as a Christmas gift for my husband After using it for the first time found that it crashes if you email and browse at the same timeI called dell, and they stated that is because this computer was built with a very small hard drive, and doesn't have any room in hard drive left over , because it is so small that once it loads windows the entire memory is nearly used up and there is not any memory left
They stated I should have known this would not be enough memory than doing the browsing/email
I told them it cannot even do that sufficiently
I told them I have been buying computers from them for years and am disappointed they would create a computer that merely had enough memory to load Windows 10, and barely load one web page at a time I was told this was only a browsing computer Again I told them it was not even capable of loading more than one website at a time
they had me ship the computer back to evaluatereplaced the hard
I have spent over an hour today, may 2, just on the phone being transferred and hung up on in regards to the fact that dell has admitted to not following instructions and ruining my laptop that I have not had for even a yearI initially called dell because qvc and square trade would not cover the laptop as it was still within dells manufacturer warranty as it's not even a year oldI told dell that the mouse pad wasn't working right and the computer just quit turning onOr it would turn on and the dell icon would spin and go to a black screenI was told by *** that dell would not replace the hard drive and would contact me if they felt that was the issue, they would transfer everything over to the new hard drive if I approvedYet this wasn't done and dell has admitted to not following instructionsI have since been told by a supposed supervisor named *** that while it's been over days since I bought the computer that she'd since this corporate to approve a full refund b