Dell refuses to accept valid confirmed E Dell gift cardsprovided by DellMultiple calls, Unresolved
We’ve encountered a payment issue
We are unable to process payment for this order using the provided payment methodWe will attempt to authorize your order again on the following business day, and we’ll contact you if there’s still a problemPlease note that a delay in payment processing may delay your order shipmentYou can check your Order Status anytime
If you’d like to use a different form of payment, you can chat with a Dell sales representative Mo?nday thr?ough Fr?iday, a?.mto p?.m., or call ***, option
Order summary
Order date
Nov30,
Dell Purchase ID
***
Order total
$
Your products (2)
Item
Qty
Unit Price
Subtotal
Software
$
$
Call of Duty Infinite Warfare Legacy Edition - Xbox One
$
$
Subtotal:
Shipping:
Environmental Fees:
Estimated Tax:
Total:
$
On 9/12/I ordered a Dell inch 4K Monitor online for a total of $with free shippingAfter calls during weeks they were saying the shipper was Generic with an untraceable tracking number of ***, finally I found out the shipper was UPS I tried to cancel with Dell but they wouldn't let meWith UPS I found out the monitor had been miles away in Santa Maria, Ca for daysThey made me make a delivery time & when they delivered the monitor they demanded $1,for shipping or they wouldn't deliverDell hadn't paid themI was caught, I wanted the monitor, I didn't want to pay that much, I thought I could straighten it out later, the driver said he had to go & I could only get automated voice on Dell when I calledAfter weeks of calls & emails with Dell I've been told I would be reimbursed but haven't beenThe shipping should of been free, someone in Dell didn't pay UPS or make proper arrangements so I got stuck with the shipping bill
I have purchased Dell Inspiron laptops over the past few monthsAt least of them have significant hardware issues that Dell Support has indicated is not covered by their warrantyOne of the hinges has a manufacturing defect (as reported by many people online) and breaks after a few months of usage (opening and closing the laptop cover)The hinge breaks and renders the laptop unusable since you cannot open it anymore (or cannot close it if it is already open
I bought a Dell Inspiron April of last year (2016)At no surprise the warranty ended and the computer then decided to crap outThe warranty ended April of this year (2017)The Battery went, the wifi adapter went, and the charger wentAll within monthsThe battery itself costs almost 100$ and the laptop was only worth 450$So I contacted support and they did absolutely nothing for meThey actually sold me a piece of junk and could care less that it stopped working within a month of the warranty endingThey design these computers to last for as little as possibleThe customer service was a joke as well as their knowledgeI work for Batteries Plus Bulbs and we deal with laptop batteries on a daily basisThe battery itself was put through the re-conditioner and came back as failedThe battery went as well as the chargerI was planning on buying an Alienware computer but now I will just go with MSINever will I invest another dime into Dell againWhat a joke!
we purchased a laptop for our daughter for Christmas and on 7-16-she picked up the laptop and got 2nd degree burns on her left forearm from the side vent on the laptop I called Dell first thing Monday morning and spoke with several agents before finally reaching somebody who could help me I spoke with *** and he asked me to explain what happened and to upload any and all pictures and bills to him and he would start working the case immediately I told him I did not want the same laptop back because if it over heated this much to cause a burn I did not want to risk burning my house down with the same one He issued me a return FedEx sticker to send the laptop back so they could diagnose the problem and would call me before anything was done to the laptop I did as he asked I had not heard anything from *** and to my surprise I received an email stating the laptop was in route back to me I had not heard from anybody as to what they did what was wrong or anything On
I ordered a computer via Dell's website on 5/(order number ***), and was given an estimated arrival date of 5/to 5/A confirmation email was sent 5/On 5/12, I logged into the order status webpage to check the status of my order, and saw that it was still marked as "Processing." I called the customer service line, and a very helpful agent spent about min checking into various issues, and told me that there was a hold placed on the order, but that there was no reason for the holdHe told me that he could not take the hold off, but gave me the number of the "Verification Dept" and told me they would be able to take care of itI called the Verification Depton 5/12, and was on hold for minutes until I finally gave upI also called PayPay (which I used to pay for the order), and they informed me that there was no issue with the payment (which showed up as a pending transaction)PayPal stated that they were just waiting for Dell to accept the fundsOn 5/13, I cal
My computer is under warranty until Dell replaced the screen and cover because it was defective in September of The entire screen has separated from the cover Dell is insisting that they will not cover this issue as it is a problem with the hinges My dispute is that they had to replace this screen and cover months ago because of a defect in their original production and installation They want me to pay over $to fix this item I am refusing to do so
On 6/16/purchased a Dell computer (received 6/20/18)On 8/16/18, contacted Dell customer service complaining about poor performance and other issues with the computer I was advised that I could not receive a refund and to contact Tech Support I contacted Tech support and after days of trying to troubleshoot the problem remotely, the computer was sent back to Dell for repair I received the computer back around the end of September and was told it was working properly After using the computer, I still noticed some issues I took the computer to a certified computer tech to assess the performance and was advised that the computer hard drive had bad sectors I reached out to Dell again on 11/16/to again request to return the device and receive a refund for defective merchandise They refuse to issue a refund and request that I keep sending the computer back to them for repairs I have not been able to use the computer properly since purchased back in June and I will not
I did order my computer which is dell computer from Tiger Direct Business last December (2016) and it started to have problemI did contact Tiger direct but they said that it is dell issue so when I contact dellDell said that I had the computer since October which is not trueI did give dell all the invoice and shipping slip but they are not satisfiedAfter spending hours totally over the pone with dell, I did bring the computer locally to have it repairedDell insisted that the computer is more that a year and not under warrant anymore
Dell advertises a price match policy where if you find a computer from a different company with the same "key specs" (they define this as screen resolution, memory, CPU, GPU, etc) they will price match their computer with the competitorI found such a computer for nearly $cheaper and contacted customer service about getting a price matchAfter nearly minutes, I was told that the computers do indeed share the same key specs, however, the agent said, "i tried to ask my account specialist, said we cant price match this one, ***"I was not given any reasoning beyond thisI think Dell just does not want to uphold their policy because their laptop is priced at a very high premium
I have had a very bad customer service experience with the Dell Outlet customer service team
On March 30, 2017, I ordered a New Dell laptop (Inspiron 15-2-in-1) with help from a Dell online sales personI ordered the laptop on behalf of my wife, using a debit card that is in her nameThe same afternoon, I received a call from a Dell Financial Admin Associate to notify me that there were some issues verifying the address on the debit card and she also required my wife send her an e-mail from her business/work e-mail addressBoth of those items were taken care of that same night, my wife sent the e-mail and included the address on record for the debit cardDespite having done this, the following morning (March 31) I got a call from the same Financial Admin Associate saying (in a very off-putting tone) that in spite of asking me to send her the two required items, we had not sent them in time, so she could not process the order and was going to cancel itFirstly, I was never i
Revdex.com
My boss purchased a Dell computer with a year warranty
In early October the computer screen began to flicker on and off intermittentlyMy boss arranged with our IT person to come in and evaluate the computerHe said the video card was at faultHe contacted DELL customer service because the Computer was still under warranty
DELL was contacted October 21,
The Warranty expiration date was October 31,
Apparently there was a miscommunication because no one was ever sent from DELL to repair the computer
I called December 1, to address why the issue had not been resolvedI was transferred around the call center because no one was willing to help because we were “out of warranty.” (times) I finally spoke with a nice young man named *** was extremely helpful and created a new repair order He had the replacement parts sent to our work locationThey sent a new motherboardOur IT person installed the replaceme
I purchased a Dell Lap Top 9/12/starting having issues with it November 2016, Contacted Office Max and they stated because it was older than days could not take back, I needed to contract Dell for the year warranty I went on line at first to get some on line help, suggestionsNothing helped, I then sent them email through their web site (contact us email ) and no response, December I finally got in touch with a Dell Tech whom on several occasions and several hours of attempts to fix the computer doing as they ask me, waiting weeks for them to send me a disc to upload new operating system, nothing fixed the BLUE Screen error so then they said I needed to mail the computer to them weeks later they sent me a box to send the computer to themI sent and got back and within hours it was still doing the blue screen error and rebooting itself, I contacted them again, they started over with the lets try this and that, It was now into Janurary and then Feb and they
I purchased a new computer Dec 17, I received a computer that did not work I returned the computer and asked for it to be replaced with a new computer Dell sent me a refurbished defective computer in January I called and customer service tried to tell me I could not return the computer for refund Finally, after a lengthy discussion and argument, customer service sent a return label and explained they would be giving a refund On Jan 12, I received another computer very poorly packaged, not a new computer This is completely unacceptable
I purchased a monitor from Dell with the intent to receive it by 12/8/per the estimated delivery date providedAfter no word regarding the shipmentI reached out to dell.com order support on 12/7/to find out about the delayI was told that my order would be investigated regarding the delay and that I would be contacted soonI received no contact from Dell as of this point in timeOn 12/9/16, I proceeded to check on another order with Dell and from there learned that a delay of almost weeks in my monitor was given without any email of phone call from DellThe updated delivery date was made without my knowledge or consent for what is now greater than days from the order date of 11/17/I believe this to be a breach of the Prompt Delivery Rules as I only consented to getting the product between the original estimated delivery of 11/30-12/It is troubling that I have still not received communication regarding the order change and a request for my consent
My order # is *** I ordered this laptop months ago exactlyI am aware im passed the day return policy but here is the major issueThe laptop ordered has an i8950hk cpu processor that is ADVERTISED to be overclockable up to 5.0GhzUpon Apples media issue with the exact cpu problem, I wondered if mine would have the same issuesUpon further investigations, the cpu CANNOT handle overclock speeds up to 5.0Ghz on any current laptop yet it is still advertised on Dells website that it isI spoke with a wonderful gentleman from tech support and he told me how to over clock it but noted that it CANT be overclocked to the speed that was ADVERTISED because of heat management and/or stability issuesWhen I contacted Dell customer support about partial refund for the amount of the chip, I was told that im past days and there is nothing I can do nowI explained that they are falsely advertising capabilities and charging an upcharge of $for a component that cant be u
I have made several requests over many years for Dell to stop sending me junk mail We moved and they stole our address to once again continue to send us junk mail
Something needs to be done with these terrible companies junk mailing American citizens
Thr computer (***/ ***) was under a sevice contract (H/W and Software) from the beginning
Dell technical were incapable to fix several problems that impaired the proper operation of the system Under their supervision the operating system was replace more than times always with the same problems remained
I was not able to reach and talk to Consumer Service person All attempts ended to technical service in India or Philippines that have no means to contact a higher up or transfer my complain,
I paid circa $ ON May 22, 2011.for top of the line LEMON plus warranty service The service contract Expires IN May
The company sold me a laptop with certain specs, including a next-day premium warranty service in the total costThe company sent me a product inferior to the advertised productUpon receiving the said inferior product (specifically, the battery in the laptop is smaller/less powerful than was advertised at time of sale) and realizing the discrepancy, I notified the company over weeks ago around 7/31/The company promised to provide me the correct battery as a replacementIts been weeks since then and the company has failed to provide the replacement battery inspite of me paying for the next-day premium warranty service as part of the original sale Having spent several hours on the phone on multiple occasions and falsely creating replacement orders and cancelling them subsequently its clear the company does not have the replacement part availableI then asked them to provide a $refund so I can purchase the bigger battery elsewhere, OR provide a replacement laptop with
I order a Dell Inspiron, and had a high level of service additionally that I paid for under warranty, and never got that service, nor was the stolen property handed appropriatelyI was never compensated, for the loss of my products though it was stolen from my apartment in Los Angeles, during a break in
Dell refuses to accept valid confirmed E Dell gift cardsprovided by DellMultiple calls, Unresolved
We’ve encountered a payment issue
We are unable to process payment for this order using the provided payment methodWe will attempt to authorize your order again on the following business day, and we’ll contact you if there’s still a problemPlease note that a delay in payment processing may delay your order shipmentYou can check your Order Status anytime
If you’d like to use a different form of payment, you can chat with a Dell sales representative Mo?nday thr?ough Fr?iday, a?.mto p?.m., or call ***, option
Order summary
Order date
Nov30,
Dell Purchase ID
***
Order total
$
Your products (2)
Item
Qty
Unit Price
Subtotal
Software
$
$
Call of Duty Infinite Warfare Legacy Edition - Xbox One
$
$
Subtotal:
Shipping:
Environmental Fees:
Estimated Tax:
Total:
$
On 9/12/I ordered a Dell inch 4K Monitor online for a total of $with free shippingAfter calls during weeks they were saying the shipper was Generic with an untraceable tracking number of ***, finally I found out the shipper was UPS I tried to cancel with Dell but they wouldn't let meWith UPS I found out the monitor had been miles away in Santa Maria, Ca for daysThey made me make a delivery time & when they delivered the monitor they demanded $1,for shipping or they wouldn't deliverDell hadn't paid themI was caught, I wanted the monitor, I didn't want to pay that much, I thought I could straighten it out later, the driver said he had to go & I could only get automated voice on Dell when I calledAfter weeks of calls & emails with Dell I've been told I would be reimbursed but haven't beenThe shipping should of been free, someone in Dell didn't pay UPS or make proper arrangements so I got stuck with the shipping bill
I have purchased Dell Inspiron laptops over the past few monthsAt least of them have significant hardware issues that Dell Support has indicated is not covered by their warrantyOne of the hinges has a manufacturing defect (as reported by many people online) and breaks after a few months of usage (opening and closing the laptop cover)The hinge breaks and renders the laptop unusable since you cannot open it anymore (or cannot close it if it is already open
I bought a Dell Inspiron April of last year (2016)At no surprise the warranty ended and the computer then decided to crap outThe warranty ended April of this year (2017)The Battery went, the wifi adapter went, and the charger wentAll within monthsThe battery itself costs almost 100$ and the laptop was only worth 450$So I contacted support and they did absolutely nothing for meThey actually sold me a piece of junk and could care less that it stopped working within a month of the warranty endingThey design these computers to last for as little as possibleThe customer service was a joke as well as their knowledgeI work for Batteries Plus Bulbs and we deal with laptop batteries on a daily basisThe battery itself was put through the re-conditioner and came back as failedThe battery went as well as the chargerI was planning on buying an Alienware computer but now I will just go with MSINever will I invest another dime into Dell againWhat a joke!
we purchased a laptop for our daughter for Christmas and on 7-16-she picked up the laptop and got 2nd degree burns on her left forearm from the side vent on the laptop I called Dell first thing Monday morning and spoke with several agents before finally reaching somebody who could help me I spoke with *** and he asked me to explain what happened and to upload any and all pictures and bills to him and he would start working the case immediately I told him I did not want the same laptop back because if it over heated this much to cause a burn I did not want to risk burning my house down with the same one He issued me a return FedEx sticker to send the laptop back so they could diagnose the problem and would call me before anything was done to the laptop I did as he asked I had not heard anything from *** and to my surprise I received an email stating the laptop was in route back to me I had not heard from anybody as to what they did what was wrong or anything On
I ordered a computer via Dell's website on 5/(order number ***), and was given an estimated arrival date of 5/to 5/A confirmation email was sent 5/On 5/12, I logged into the order status webpage to check the status of my order, and saw that it was still marked as "Processing." I called the customer service line, and a very helpful agent spent about min checking into various issues, and told me that there was a hold placed on the order, but that there was no reason for the holdHe told me that he could not take the hold off, but gave me the number of the "Verification Dept" and told me they would be able to take care of itI called the Verification Depton 5/12, and was on hold for minutes until I finally gave upI also called PayPay (which I used to pay for the order), and they informed me that there was no issue with the payment (which showed up as a pending transaction)PayPal stated that they were just waiting for Dell to accept the fundsOn 5/13, I cal
My computer is under warranty until Dell replaced the screen and cover because it was defective in September of The entire screen has separated from the cover Dell is insisting that they will not cover this issue as it is a problem with the hinges My dispute is that they had to replace this screen and cover months ago because of a defect in their original production and installation They want me to pay over $to fix this item I am refusing to do so
On 6/16/purchased a Dell computer (received 6/20/18)On 8/16/18, contacted Dell customer service complaining about poor performance and other issues with the computer I was advised that I could not receive a refund and to contact Tech Support I contacted Tech support and after days of trying to troubleshoot the problem remotely, the computer was sent back to Dell for repair I received the computer back around the end of September and was told it was working properly After using the computer, I still noticed some issues I took the computer to a certified computer tech to assess the performance and was advised that the computer hard drive had bad sectors I reached out to Dell again on 11/16/to again request to return the device and receive a refund for defective merchandise They refuse to issue a refund and request that I keep sending the computer back to them for repairs I have not been able to use the computer properly since purchased back in June and I will not
I did order my computer which is dell computer from Tiger Direct Business last December (2016) and it started to have problemI did contact Tiger direct but they said that it is dell issue so when I contact dellDell said that I had the computer since October which is not trueI did give dell all the invoice and shipping slip but they are not satisfiedAfter spending hours totally over the pone with dell, I did bring the computer locally to have it repairedDell insisted that the computer is more that a year and not under warrant anymore
Dell advertises a price match policy where if you find a computer from a different company with the same "key specs" (they define this as screen resolution, memory, CPU, GPU, etc) they will price match their computer with the competitorI found such a computer for nearly $cheaper and contacted customer service about getting a price matchAfter nearly minutes, I was told that the computers do indeed share the same key specs, however, the agent said, "i tried to ask my account specialist, said we cant price match this one, ***"I was not given any reasoning beyond thisI think Dell just does not want to uphold their policy because their laptop is priced at a very high premium
I have had a very bad customer service experience with the Dell Outlet customer service team
On March 30, 2017, I ordered a New Dell laptop (Inspiron 15-2-in-1) with help from a Dell online sales personI ordered the laptop on behalf of my wife, using a debit card that is in her nameThe same afternoon, I received a call from a Dell Financial Admin Associate to notify me that there were some issues verifying the address on the debit card and she also required my wife send her an e-mail from her business/work e-mail addressBoth of those items were taken care of that same night, my wife sent the e-mail and included the address on record for the debit cardDespite having done this, the following morning (March 31) I got a call from the same Financial Admin Associate saying (in a very off-putting tone) that in spite of asking me to send her the two required items, we had not sent them in time, so she could not process the order and was going to cancel itFirstly, I was never i
Revdex.com
My boss purchased a Dell computer with a year warranty
In early October the computer screen began to flicker on and off intermittentlyMy boss arranged with our IT person to come in and evaluate the computerHe said the video card was at faultHe contacted DELL customer service because the Computer was still under warranty
DELL was contacted October 21,
The Warranty expiration date was October 31,
Apparently there was a miscommunication because no one was ever sent from DELL to repair the computer
I called December 1, to address why the issue had not been resolvedI was transferred around the call center because no one was willing to help because we were “out of warranty.” (times) I finally spoke with a nice young man named *** was extremely helpful and created a new repair order He had the replacement parts sent to our work locationThey sent a new motherboardOur IT person installed the replaceme
I purchased a Dell Lap Top 9/12/starting having issues with it November 2016, Contacted Office Max and they stated because it was older than days could not take back, I needed to contract Dell for the year warranty I went on line at first to get some on line help, suggestionsNothing helped, I then sent them email through their web site (contact us email ) and no response, December I finally got in touch with a Dell Tech whom on several occasions and several hours of attempts to fix the computer doing as they ask me, waiting weeks for them to send me a disc to upload new operating system, nothing fixed the BLUE Screen error so then they said I needed to mail the computer to them weeks later they sent me a box to send the computer to themI sent and got back and within hours it was still doing the blue screen error and rebooting itself, I contacted them again, they started over with the lets try this and that, It was now into Janurary and then Feb and they
I purchased a new computer Dec 17, I received a computer that did not work I returned the computer and asked for it to be replaced with a new computer Dell sent me a refurbished defective computer in January I called and customer service tried to tell me I could not return the computer for refund Finally, after a lengthy discussion and argument, customer service sent a return label and explained they would be giving a refund On Jan 12, I received another computer very poorly packaged, not a new computer This is completely unacceptable
I purchased a monitor from Dell with the intent to receive it by 12/8/per the estimated delivery date providedAfter no word regarding the shipmentI reached out to dell.com order support on 12/7/to find out about the delayI was told that my order would be investigated regarding the delay and that I would be contacted soonI received no contact from Dell as of this point in timeOn 12/9/16, I proceeded to check on another order with Dell and from there learned that a delay of almost weeks in my monitor was given without any email of phone call from DellThe updated delivery date was made without my knowledge or consent for what is now greater than days from the order date of 11/17/I believe this to be a breach of the Prompt Delivery Rules as I only consented to getting the product between the original estimated delivery of 11/30-12/It is troubling that I have still not received communication regarding the order change and a request for my consent
My order # is *** I ordered this laptop months ago exactlyI am aware im passed the day return policy but here is the major issueThe laptop ordered has an i8950hk cpu processor that is ADVERTISED to be overclockable up to 5.0GhzUpon Apples media issue with the exact cpu problem, I wondered if mine would have the same issuesUpon further investigations, the cpu CANNOT handle overclock speeds up to 5.0Ghz on any current laptop yet it is still advertised on Dells website that it isI spoke with a wonderful gentleman from tech support and he told me how to over clock it but noted that it CANT be overclocked to the speed that was ADVERTISED because of heat management and/or stability issuesWhen I contacted Dell customer support about partial refund for the amount of the chip, I was told that im past days and there is nothing I can do nowI explained that they are falsely advertising capabilities and charging an upcharge of $for a component that cant be u
I have made several requests over many years for Dell to stop sending me junk mail We moved and they stole our address to once again continue to send us junk mail
Something needs to be done with these terrible companies junk mailing American citizens
Thr computer (***/ ***) was under a sevice contract (H/W and Software) from the beginning
Dell technical were incapable to fix several problems that impaired the proper operation of the system Under their supervision the operating system was replace more than times always with the same problems remained
I was not able to reach and talk to Consumer Service person All attempts ended to technical service in India or Philippines that have no means to contact a higher up or transfer my complain,
I paid circa $ ON May 22, 2011.for top of the line LEMON plus warranty service The service contract Expires IN May
The company sold me a laptop with certain specs, including a next-day premium warranty service in the total costThe company sent me a product inferior to the advertised productUpon receiving the said inferior product (specifically, the battery in the laptop is smaller/less powerful than was advertised at time of sale) and realizing the discrepancy, I notified the company over weeks ago around 7/31/The company promised to provide me the correct battery as a replacementIts been weeks since then and the company has failed to provide the replacement battery inspite of me paying for the next-day premium warranty service as part of the original sale Having spent several hours on the phone on multiple occasions and falsely creating replacement orders and cancelling them subsequently its clear the company does not have the replacement part availableI then asked them to provide a $refund so I can purchase the bigger battery elsewhere, OR provide a replacement laptop with
I order a Dell Inspiron, and had a high level of service additionally that I paid for under warranty, and never got that service, nor was the stolen property handed appropriatelyI was never compensated, for the loss of my products though it was stolen from my apartment in Los Angeles, during a break in