I purchased a computer in with Microsoft office package Account has been paid in full for over two years now, came with year Microsoft Office Suite I recently received a bill for my "automatic renewal" of the software package To my knowledge, this account was closed, but they charged the renewal fee and sent me a bill When I called I was told they emailed me in December advising me of the auto renewal and it was not eligible for cancellation, and the fee would not be refunded When I asked them to forward me a copy of the email, since I don't think I ever received it, I was told they could not resend the December email They can't resend emails, they can't cancel or refund the renewal fee, and I am being billed for something I didn't ask for and do not want I asked when I signed up for auto renewal and was told it was "automatic" with my purchase! How convenient
I have just filed a suspected Fraud complaint also essentially I would like you to force Dell, ***.com, or the third party that supposedly sold me the computer through *** The laptop in question is defective and has had problems since I first got it I requested it to be replaced by Dell and they did not agree but offered to fix it After not having my dollar gaming laptop for about a week and a half they sent it back to me and the only "fix" they performed was a wipe and reinstallation of the operating system they did this knowing that about a week prior I had talked to one of their representatives who remote accessed into the computer and tried to resolve several issues with the audio systems and the ability for it to download the necessary windows updates I can only assume Dell knows this is a defective batch or model and is attempting to put off actual repairs hoping I forget or don't have time before the warranty expires which is easily one of the scummiest of
I bought a dell computer service tag j3nvalmost a yr ago and its been sent back for repair going on three times the last time it was fixed6/28/it was fixed about months agoit keeps having the hard drive replacednow it has the same problemI keep asking them to give me a new computer, cause it keeps crashing and mother board crashesI have a warrenty on this to replace parts tll oct they say it only had a day warrenty to replace it when I ordered itI have not requested my money back
I am an IT professional that owns a Dell Inspiron series with an supplemental graphics cardOn April 12,I noticed the laptop started experiencing issues switching between the integrated graphics card and the additional AMD cardAfter calling Dell technical support, the agent only gave his attention to one example issue that I gave him, and attempted to relate the issue to that example without investigating why the laptop would be having problems in the first placeAfter he performed one rudimentary system check, he suggested that the case should be closed and that the problem was resolved; I informed him that the case should remain open in the event the issue is not resolvedAfter a period of monitoring and further investigation on my end, I discovered additional information about the symptoms the laptop is exhibiting and added those to the case email, to be ignored for around hours, before he made contact during a time period that I could not interact with Dell Support
The camera on my computer stopped working shortly after buying it after trying to address the problem with the Dell technicians I gave up and took a break for a while until I needed the camera for an online classI have spent many hours troubleshooting over the phone and online with them they finally sent an on-site technician to my house to replace the camera however they failed to mail the camera and instead mailed out a motherboard, daughterboard, LCD screen, and LCD cablesI watched the technician open the package and there was no camera includedAfter trying to troubleshoot yet again, they finally agreed to mail out a camera for future replacementA different technician came to my house to replace the camera and in the process he broke the screen along with the outer shell of my laptopMy computer would not turn on at allI was unable to back up my data bc of the damage caused by the technician and he was not able to back it up because he couldn't find my files since they we
I ordered a computer on 02/15/for $+ tax it was supposed to be deivered on 02/26/ on 02/25/ I realized that I did not receive shipping info I went online and checked the order and it had been canceled on 02/23/and restarted however it seemed to be on hold I emailed customer service and they told me that the new order was on hold and that I needed to contact PayPalI called PayPal PayPal told me that there was no problem I emailed Dell back and they then said that there was a problem with my Financial institution I called Dell The woman told me she would not have any information for 24hours Today I again went to the Dell website to find out the status of the 2nd order and found that it was canceled I called customer service they said they could not help me and transferred me to the credit card department I was disconnected, had to call back sat on hold again and finally got to someone She told me that the order was canceled and she could not
I purchased a Intuit Quickbook Payroll Enhanced bundle from dellI received the download link and tried to download it to my pcHowever, after I clicked the link a window pop out and stated' error, contact your vendor' Therefore, I contact dell technical support and they said that 'you need purchase a premium support because you don't have a dell computer'Thus, I wanted to return the product since I need to pay to solve the problemI was transfer to customer service return department and spoke with an agentBut, the agent told me that I could not return the product since I clicked the linkThis outcome seemed unacceptable to meI purchased a software that is not downloadable, I neither download nor installed on my computer yetBut I could not refund it because I just clicked the link and tried download itHow can I know this software is not downloadable before I click the linkThe customer should not responsible for click the linkWould you like to help me to solve this iss
I started a chat session (chat session ID ***) on 08/05/in attempt to purchase Microsoft Xbox One S - Launch Edition - game console - 4K - HDR - TB HDD - white (Dell Part# ***)I advised the chat agent that I would be using two Dell Promo Cards (*** PIN: *** - $& *** PIN: *** - $90.00) and my Dell Credit account for the purchase After verifying my information and sending me a security dialog box for my credit account, the agent ran into problems processing the orderThe agent attempted to process the order twice without any successAfter the second attempt the agent advised me that I would be getting a call to complete the order
I received a call about minutes later and the person on the phone ran into the same problemI decided not to go through with the order and asked the person on the phone to cancel itOnce the order was cancelled, she informed me that I would need to contact the Gift Card Department in
I say yes to the health issue because the battery to the computer gets extremely hot and I am afraid it will cause a fireI have called the company but has not reached a solution to the problemThe customer service people are really rude and sometimes you do not understand what they are sayingI have left messages with the account executive who told me to contact her directly if I had any issues and I have reached out to her via email several times as well as many phone calls but see still has yet to call me back
I’m extremely irritated and angry at the time it’s taking to get power supplies for my dell laptop Every time they ship the product, it gets returned because they fail to print the Suite number on the package
I ordered JCF3V power supplies on 4/25/Order ***
Despite having the correct shipping address, the suite number was left off the UPS label and was returned to Dell on 5/3/
Called to find out where it was and they didn’t know why the Suite number was left off
The order was reissued on 5/13/
Three different order were put in *** *** *** each containing power supply
I received of them, never received the 3rd
Called BACK again 6/10/asking where the 3rd one was and to tell them I only received the power brick, NOT the power cord that plugs into the wall
According to the website
***
This AC adapter specifically states that a Prong Plug
I spoke with a customer service agent at least times this week to correct technical issues with my laptopAfterwards, one of the issues (listed on Dell's customer forum website as a common technical, persistent issue) was still not remedied and the other resulted in the wiping and restoring to factory setting of my laptopI called the customer cr to request a return and refund as the issue with my computer is a persistent and, according to the forum, consistent issue with this version of the deviceThe representative I spoke with went back-and-forth between approving my return/refund and then said she would place me on hold so that I could talk to another agent that could better assist meWhile on hold, the phone call was disconnected and immediately, I called backI was routed through multiple departments and until I was finally told that the agent and customer care department was closed I wanted to file a complaint because I have spoken to at least different age
Sent: Monday, February 12, 11:AM
To: *** Subject: January update corrupted my computer
Attention: *** ***, CEO
Dear Mr***:
I bought a Dell Inspiron Series on 4/12/ In January 2018, I was prompted to download a Dell update After the update, the computer would not function It never occurred to me to be wary of an update from the manufacturer or even to do research on it I contacted Dell support and they were aware of the problem; however, since it was out of warranty, there was a fee involved (unbelievable, for something caused by your company) I took it to a repair shop and after three weeks, they determined the mother board was corrupted by the update Upon further internet investigation and of other repair persons, it appears that I am not the only one affected In fact, there seems to be a well-known problem with this update
Since the original Dell is totally useless, I was forced to buy another comp
I placed an order to purchase a LG TV weeks ago, but after waiting for weeks they didn't release this order to me, or I get any confirmation email/shipping email from this eitherI tried to contact them several times, they just transferred me to different dept, and nobody can give me a clear answer about the issue of my orderAnd then I request cancel itAnd they told me they can't do the cancellation at this time, and the customer representative ask me about the SSN to do the order check! It's ridiculous!!!! The problem is I didn't get the TV, and I can't get my money back eitherI paid with the Dell's egift card, and they charged me all the money without any balance thereI request them to ship my order, or refund my money!!!!
Order Info
Order Date: 10/07/
Dell Purchase ID: ***
Payment Info
Dell Gift Card - FLEXCACHE
Subtotal: $
Order Level Promotion: -$
Shipping & Handling: $
Sales Tax: $
Total Amount: $
Order D
I purchased a laptop directly from Dell in May of this yearThe system was defective upon arrival, and after running software updates and diagnostics to confirm the problem, I contacted Dell support in early JuneFrom June until mid-August, with significant delays due to Dell and much time required on my end, Dell made three unsuccessful attempts to repair the systemWhen the last of these attempts failed, Dell emailed on August to say an exchange had been approvedIt is now September 22, more than five weeks after the exchange was approved, and I am still waiting for the exchange to proceedDell has made many promises about how soon progress would be made, only to break them every time
I have had this laptop (Dell Inspiron 15, series) since February of 2017, which makes it about months oldHowever, the left hinge of my laptop cracked open last night, December all of a suddenI called Dell Technical Support the next day, and was told that my one-year basic warranty will not cover to repair my broken part, due to its being categorized as "wear and tear," which the basic warranty does not coverThey then told me that I would have to pay upwards of $to get it fixed I have never dropped my laptop once since the day I bought itAlso, as I tried to search for a possible solution online, I found out that I was not alone in this issueMany Dell customers have had the same issues of broken hinges after very short period of time, which is very likely a design flaw, which Dell refuses to acknowledge, and tries to charge their own customers for more money to get it fixedI paid nearly $for this product (taxes included), and was very disappoi
On Nov 29th I tried to order a monitorDelivery was promised on Dec1st
WIthin min I had to reorder based on the first sales person lying to me about available discounts
I do mean lie, because they said they looked it up and assured me they had the best discount availableIt wasn't
Delivery was then changed to Dec4th - 5th
Starting on the 6th I began calling Dell to find out what was happening with my order as it never showed as being shipped
By Dec 8th I was sick of being lied to by multiple people who kept telling me "you will have it tomorrow."
That was the point at which I began to attempt to cancel my order
I was repeatedly told"You can't cancel your order until it shipsWe don't know when it will ship"
I have been repeated promised a Customer support Manager would be contacting me within 24hrs
I have never been contacted by DellThey have never called meI have Vonage and I have phone recordsThey have never called
By Dec 13th
I purchased a laptop directly from Dell in May of this yearThe system was defective upon arrival, and after running software updates and diagnostics to confirm the problem, I contacted Dell support in early JuneFrom June until mid-August, with significant delays due to Dell and much time required on my end, Dell made three unsuccessful attempts to repair the systemWhen the last of these attempts failed, Dell emailed on August to say an exchange had been approvedIt is now September 22, more than five weeks after the exchange was approved, and I am still waiting for the exchange to proceedDell has made many promises about how soon progress would be made, only to break them every time
I ordered Dell XPS (ssd, 4k screen, i7700hq processor, TX, etc...) last week 11/30/I found out Dell called it back from Fedex without being contacted by DellThe Dell verification team told me that my billing address did not match the shipping address which is why they called it back and then told me if both addresses had matched there would still be a red flag but they cannot tell me why This makes no sense Dell has already received my payment and I confirmed my shipment and billing address at the time of paymentAlso they did not send me a proper invoice with the specs I ordered (at the discounted price)The verification teams says they cannot explain to me why there is a red flag and why they need more personal information Who may talk to about this? Thank You
I was supposed to receive a $gift card with my purchase for a tv (dell order # ***) I have contacted them twice with no results they just keep telling me it was sent to the wrong email twice, which makes absolutely no senseWhen they send other things even telling me that I will receive the gift card, that never comesJust got off the phone with them saying I will have it in days I'm sure I won't last time they told me 3-5days after they told me the gift card was expired even though I was not elegiable to get it for days after purchase
I was contacted today by an outsourced Dell representative from India regarding a warranty renewal for my laptopShe did not understand me and I could not understand herShe just kept repeating everything I said back to me- the conversation went no whereI attempted to contact Dell Corporate but I kept getting looped back to a Dell rep outsourced through IndiaI would like to extend my warranty but I will not do via a representative that cannot understand me or one that I cannot understandI am seriously concerned about not being able to reach a Dell representative that is English speaking and located CONUS
I purchased a computer in with Microsoft office package Account has been paid in full for over two years now, came with year Microsoft Office Suite I recently received a bill for my "automatic renewal" of the software package To my knowledge, this account was closed, but they charged the renewal fee and sent me a bill When I called I was told they emailed me in December advising me of the auto renewal and it was not eligible for cancellation, and the fee would not be refunded When I asked them to forward me a copy of the email, since I don't think I ever received it, I was told they could not resend the December email They can't resend emails, they can't cancel or refund the renewal fee, and I am being billed for something I didn't ask for and do not want I asked when I signed up for auto renewal and was told it was "automatic" with my purchase! How convenient
I have just filed a suspected Fraud complaint also essentially I would like you to force Dell, ***.com, or the third party that supposedly sold me the computer through *** The laptop in question is defective and has had problems since I first got it I requested it to be replaced by Dell and they did not agree but offered to fix it After not having my dollar gaming laptop for about a week and a half they sent it back to me and the only "fix" they performed was a wipe and reinstallation of the operating system they did this knowing that about a week prior I had talked to one of their representatives who remote accessed into the computer and tried to resolve several issues with the audio systems and the ability for it to download the necessary windows updates I can only assume Dell knows this is a defective batch or model and is attempting to put off actual repairs hoping I forget or don't have time before the warranty expires which is easily one of the scummiest of
I bought a dell computer service tag j3nvalmost a yr ago and its been sent back for repair going on three times the last time it was fixed6/28/it was fixed about months agoit keeps having the hard drive replacednow it has the same problemI keep asking them to give me a new computer, cause it keeps crashing and mother board crashesI have a warrenty on this to replace parts tll oct they say it only had a day warrenty to replace it when I ordered itI have not requested my money back
I am an IT professional that owns a Dell Inspiron series with an supplemental graphics cardOn April 12,I noticed the laptop started experiencing issues switching between the integrated graphics card and the additional AMD cardAfter calling Dell technical support, the agent only gave his attention to one example issue that I gave him, and attempted to relate the issue to that example without investigating why the laptop would be having problems in the first placeAfter he performed one rudimentary system check, he suggested that the case should be closed and that the problem was resolved; I informed him that the case should remain open in the event the issue is not resolvedAfter a period of monitoring and further investigation on my end, I discovered additional information about the symptoms the laptop is exhibiting and added those to the case email, to be ignored for around hours, before he made contact during a time period that I could not interact with Dell Support
The camera on my computer stopped working shortly after buying it after trying to address the problem with the Dell technicians I gave up and took a break for a while until I needed the camera for an online classI have spent many hours troubleshooting over the phone and online with them they finally sent an on-site technician to my house to replace the camera however they failed to mail the camera and instead mailed out a motherboard, daughterboard, LCD screen, and LCD cablesI watched the technician open the package and there was no camera includedAfter trying to troubleshoot yet again, they finally agreed to mail out a camera for future replacementA different technician came to my house to replace the camera and in the process he broke the screen along with the outer shell of my laptopMy computer would not turn on at allI was unable to back up my data bc of the damage caused by the technician and he was not able to back it up because he couldn't find my files since they we
I ordered a computer on 02/15/for $+ tax it was supposed to be deivered on 02/26/ on 02/25/ I realized that I did not receive shipping info I went online and checked the order and it had been canceled on 02/23/and restarted however it seemed to be on hold I emailed customer service and they told me that the new order was on hold and that I needed to contact PayPalI called PayPal PayPal told me that there was no problem I emailed Dell back and they then said that there was a problem with my Financial institution I called Dell The woman told me she would not have any information for 24hours Today I again went to the Dell website to find out the status of the 2nd order and found that it was canceled I called customer service they said they could not help me and transferred me to the credit card department I was disconnected, had to call back sat on hold again and finally got to someone She told me that the order was canceled and she could not
I purchased a Intuit Quickbook Payroll Enhanced bundle from dellI received the download link and tried to download it to my pcHowever, after I clicked the link a window pop out and stated' error, contact your vendor' Therefore, I contact dell technical support and they said that 'you need purchase a premium support because you don't have a dell computer'Thus, I wanted to return the product since I need to pay to solve the problemI was transfer to customer service return department and spoke with an agentBut, the agent told me that I could not return the product since I clicked the linkThis outcome seemed unacceptable to meI purchased a software that is not downloadable, I neither download nor installed on my computer yetBut I could not refund it because I just clicked the link and tried download itHow can I know this software is not downloadable before I click the linkThe customer should not responsible for click the linkWould you like to help me to solve this iss
I started a chat session (chat session ID ***) on 08/05/in attempt to purchase Microsoft Xbox One S - Launch Edition - game console - 4K - HDR - TB HDD - white (Dell Part# ***)I advised the chat agent that I would be using two Dell Promo Cards (*** PIN: *** - $& *** PIN: *** - $90.00) and my Dell Credit account for the purchase After verifying my information and sending me a security dialog box for my credit account, the agent ran into problems processing the orderThe agent attempted to process the order twice without any successAfter the second attempt the agent advised me that I would be getting a call to complete the order
I received a call about minutes later and the person on the phone ran into the same problemI decided not to go through with the order and asked the person on the phone to cancel itOnce the order was cancelled, she informed me that I would need to contact the Gift Card Department in
I say yes to the health issue because the battery to the computer gets extremely hot and I am afraid it will cause a fireI have called the company but has not reached a solution to the problemThe customer service people are really rude and sometimes you do not understand what they are sayingI have left messages with the account executive who told me to contact her directly if I had any issues and I have reached out to her via email several times as well as many phone calls but see still has yet to call me back
I’m extremely irritated and angry at the time it’s taking to get power supplies for my dell laptop Every time they ship the product, it gets returned because they fail to print the Suite number on the package
I ordered JCF3V power supplies on 4/25/Order ***
Despite having the correct shipping address, the suite number was left off the UPS label and was returned to Dell on 5/3/
Called to find out where it was and they didn’t know why the Suite number was left off
The order was reissued on 5/13/
Three different order were put in *** *** *** each containing power supply
I received of them, never received the 3rd
Called BACK again 6/10/asking where the 3rd one was and to tell them I only received the power brick, NOT the power cord that plugs into the wall
According to the website
***
This AC adapter specifically states that a Prong Plug
I spoke with a customer service agent at least times this week to correct technical issues with my laptopAfterwards, one of the issues (listed on Dell's customer forum website as a common technical, persistent issue) was still not remedied and the other resulted in the wiping and restoring to factory setting of my laptopI called the customer c
r to request a return and refund as the issue with my computer is a persistent and, according to the forum, consistent issue with this version of the deviceThe representative I spoke with went back-and-forth between approving my return/refund and then said she would place me on hold so that I could talk to another agent that could better assist meWhile on hold, the phone call was disconnected and immediately, I called backI was routed through multiple departments and until I was finally told that the agent and customer care department was closed I wanted to file a complaint because I have spoken to at least different age
Sent: Monday, February 12, 11:AM
To: *** Subject: January update corrupted my computer
Attention: *** ***, CEO
Dear Mr***:
I bought a Dell Inspiron Series on 4/12/ In January 2018, I was prompted to download a Dell update After the update, the computer would not function It never occurred to me to be wary of an update from the manufacturer or even to do research on it I contacted Dell support and they were aware of the problem; however, since it was out of warranty, there was a fee involved (unbelievable, for something caused by your company) I took it to a repair shop and after three weeks, they determined the mother board was corrupted by the update Upon further internet investigation and of other repair persons, it appears that I am not the only one affected In fact, there seems to be a well-known problem with this update
Since the original Dell is totally useless, I was forced to buy another comp
I placed an order to purchase a LG TV weeks ago, but after waiting for weeks they didn't release this order to me, or I get any confirmation email/shipping email from this eitherI tried to contact them several times, they just transferred me to different dept, and nobody can give me a clear answer about the issue of my orderAnd then I request cancel itAnd they told me they can't do the cancellation at this time, and the customer representative ask me about the SSN to do the order check! It's ridiculous!!!! The problem is I didn't get the TV, and I can't get my money back eitherI paid with the Dell's egift card, and they charged me all the money without any balance thereI request them to ship my order, or refund my money!!!!
Order Info
Order Date: 10/07/
Dell Purchase ID: ***
Payment Info
Dell Gift Card - FLEXCACHE
Subtotal: $
Order Level Promotion: -$
Shipping & Handling: $
Sales Tax: $
Total Amount: $
Order D
I purchased a laptop directly from Dell in May of this yearThe system was defective upon arrival, and after running software updates and diagnostics to confirm the problem, I contacted Dell support in early JuneFrom June until mid-August, with significant delays due to Dell and much time required on my end, Dell made three unsuccessful attempts to repair the systemWhen the last of these attempts failed, Dell emailed on August to say an exchange had been approvedIt is now September 22, more than five weeks after the exchange was approved, and I am still waiting for the exchange to proceedDell has made many promises about how soon progress would be made, only to break them every time
I have had this laptop (Dell Inspiron 15, series) since February of 2017, which makes it about months oldHowever, the left hinge of my laptop cracked open last night, December all of a suddenI called Dell Technical Support the next day, and was told that my one-year basic warranty will not cover to repair my broken part, due to its being categorized as "wear and tear," which the basic warranty does not coverThey then told me that I would have to pay upwards of $to get it fixed I have never dropped my laptop once since the day I bought itAlso, as I tried to search for a possible solution online, I found out that I was not alone in this issueMany Dell customers have had the same issues of broken hinges after very short period of time, which is very likely a design flaw, which Dell refuses to acknowledge, and tries to charge their own customers for more money to get it fixedI paid nearly $for this product (taxes included), and was very disappoi
On Nov 29th I tried to order a monitorDelivery was promised on Dec1st
WIthin min I had to reorder based on the first sales person lying to me about available discounts
I do mean lie, because they said they looked it up and assured me they had the best discount availableIt wasn't
Delivery was then changed to Dec4th - 5th
Starting on the 6th I began calling Dell to find out what was happening with my order as it never showed as being shipped
By Dec 8th I was sick of being lied to by multiple people who kept telling me "you will have it tomorrow."
That was the point at which I began to attempt to cancel my order
I was repeatedly told"You can't cancel your order until it shipsWe don't know when it will ship"
I have been repeated promised a Customer support Manager would be contacting me within 24hrs
I have never been contacted by DellThey have never called meI have Vonage and I have phone recordsThey have never called
By Dec 13th
I purchased a laptop directly from Dell in May of this yearThe system was defective upon arrival, and after running software updates and diagnostics to confirm the problem, I contacted Dell support in early JuneFrom June until mid-August, with significant delays due to Dell and much time required on my end, Dell made three unsuccessful attempts to repair the systemWhen the last of these attempts failed, Dell emailed on August to say an exchange had been approvedIt is now September 22, more than five weeks after the exchange was approved, and I am still waiting for the exchange to proceedDell has made many promises about how soon progress would be made, only to break them every time
I ordered Dell XPS (ssd, 4k screen, i7700hq processor, TX, etc...) last week 11/30/I found out Dell called it back from Fedex without being contacted by DellThe Dell verification team told me that my billing address did not match the shipping address which is why they called it back and then told me if both addresses had matched there would still be a red flag but they cannot tell me why This makes no sense Dell has already received my payment and I confirmed my shipment and billing address at the time of paymentAlso they did not send me a proper invoice with the specs I ordered (at the discounted price)The verification teams says they cannot explain to me why there is a red flag and why they need more personal information Who may talk to about this? Thank You
I was supposed to receive a $gift card with my purchase for a tv (dell order # ***) I have contacted them twice with no results they just keep telling me it was sent to the wrong email twice, which makes absolutely no senseWhen they send other things even telling me that I will receive the gift card, that never comesJust got off the phone with them saying I will have it in days I'm sure I won't last time they told me 3-5days after they told me the gift card was expired even though I was not elegiable to get it for days after purchase
I was contacted today by an outsourced Dell representative from India regarding a warranty renewal for my laptopShe did not understand me and I could not understand herShe just kept repeating everything I said back to me- the conversation went no whereI attempted to contact Dell Corporate but I kept getting looped back to a Dell rep outsourced through IndiaI would like to extend my warranty but I will not do via a representative that cannot understand me or one that I cannot understandI am seriously concerned about not being able to reach a Dell representative that is English speaking and located CONUS