Company fails to honor manufacture warrenty sent a replacement hard drive for a desk top computer without windows installed and they refuse to send me the media diskThey tell me to download it and I am unable to do so
My original order, DPID: ***, was cancelled without notification which contradicts Dells stated procedure: " We will review your order shortly and send a confirmation email with your delivery detailsThanks for shopping with Dell!"
This cost me about $because the purchase was during Tennessee's tax free weekend
I spent way too much time on the phone being passed around from department to department each explaining that they could not help me and passing me on to someone else
The sales department is where I ended up They spent ***s talking to their supervisors to get the problem resolved Finally, I caved and agreed to pay $for the computer that I was originally only charged $for AND I agreed to pay the additional tax incurred because they processed the purchase weeks after the original purchase (which was in Tennessee's tax free weekend) I agreed to this because *** (***@dell.com) said she would give me a store credit for the difference
I ordered Dell order a laptop from Dell, on 7/14/16, (I have purchased many from Dell over prior yrs), it arrived on 7/21/16, but the unit I received did not contain the software disks nor the operating and driver disks that have ALWAYS come with every Dell I've ever ordered
I called into Dell 7/25/they said that they do not provide disks anymore, I stated nothing says that on their order website, so I asked for a return to be processed I put the PC back in its shipping package and stored it waiting for the return processing paper from Dell Dell sent me an email to process the return on 7/25/The email stated "You will receive an additional email containing your return waybills and instructions for your return shipment back to Dell"
I logged onto my Dell acct, on 8/2/16, no updates also on 9/23/16, and sometime in between established an online chat with support I also tried 2x to get through to the right person, and was handed from one person to the next and left on fo
I wish I could leave starsI purchased a 17" Dell Inspiron laptop for nealry 1K in Sept Within months, an issue developed were the audio would cut out / fade out continually from the onboard speakers but worked with wired headphones or when connecting a bluetooh speakerHours and hours on the phone with Dell overseas support who clearly lacked the expertise to do any real troubleshootingContinually being transferred to the wrong department, told that I needed to provided a credit card number to troubleshoot my issueEscalated to several supposed Supervisors who worked within the same Philippines location who assured me that my issue will be resolved and ended up being transferred to the same tier rep that couldn't solve my issue to begin withAll they could / would do is run remote diagnostics and since my laptop passed their diagnostics tests, they refused to send me a back or provide me a replacementAnother interesting thing was being passively hung up onThat means they place you on hold for over minutes with dead air and simply wait for you to hang up and then close the ticket and mark it as resolved
Finally, about a month before my hardware warranty expired, they released an audio driver update for their Realtek chipsetLike magic the issue resolved itself were as previous motherboard and audio driver updates did not resolveSo, their issue was a software glitch all along which is what I suspectedRegardless, it was their issue and they were unable to resolve and then refused to honor their warranty by providing me with a replacement laptop
months after my warranty expired, the motherboard went bad as the battery would not hold a chargeI had the batter port tested at Best Buy by the Geek Squad so it was not an issue with the cableI reached out to Dell Customer Service one last time addressing all the issues I had the previous year in which Dell should have provide me a replacement but refusedIn the end, they said I was out of warranty and could not help meI doubt they would have helped me even if I was in warranty
First and last Dell purchase I will ever make
If you purchase a Dell after reading this review, you are asking for trouble
Its Regarding Price Match Policy of Dell.com , I was trying to purchase a product using their Price match policy It satisfied all the requirements of their polices and they agreed , created a quote But now with out a proper reason they have cancelled the quote and when trying to contact the customer service they disconnecting abruptly without a proper reason I have been very loyal customer to Dell from past years since I was in USA
In November I purchased a Dell Inspiron 15-laptop from Fingerhut and it was shipped from MinnesotaOn April 12, (just months after purchasing the laptop) I experienced speaker problems which I was unable to resolve and and on 4/13/I called the Dell TechAssist number and spoke with John P*** *** *** who was located in the Phillipines and I spent nearly minutes on the phone with himAt the time our conversation began my only issues with the laptop were speakers and the Network Adapter Driver (which uninstalled itself as I was calling Tech)After following all of the instruction given by the tech (which I repeated back to him before executing to ensure I understood) I was advised I would need to send the machine for serviceAfter completing my call with the tech I discovered that the hard drive was no longer installed, which was not the case prior to the callExcept for the speakers and internet driver, the laptop was otherwise function just fine!
This is a follto an earlier complaint I filed on 2/17/
The reason I am issuing a follcomplaint is simpleAfter the Revdex.com was responsive to the numerous issues I experienced with DellDell finally reached out to me over the phone and my bank refunded the $difference
However, now months later in April, Dell reached out to my bank and had that $WITHDRAWN from my account yet AGAIN! This is incredibly petty, dishonest, and unethical of Dell and I once again kindly plead, and request that the Revdex.com helps me out with dealing with DellThey acted as though the issue was resolved and then months later they come back and take money from my account again? Isn't that illegal?
Please keep in mind that I have called, tweeted, and emailed Dell on numerous occasions for both this issue and a resulting issue in which Dell locked my account and would not allow me to make purchases with Dell gift cards and rewards credit they sent me
My company purchased a Canary (Home Security System) a Canary Flex Camera (with use of the canary system), a canary flex mount to adhere the flex camera to the wall along with Rosetta Stone Italian Levels 1-downloadThe canary and canary flex cameras will not work at allIve tried setting them up through my Iphone just like the instructions say and it still wont workI troubleshooted both the camera and the Canary Main Tech with Canary tech support over the past weeks and spent over hours over the phone without any luckThe Rosetta Stone Italian 1-levels just wont work on my computerI run window pro and have run the program through Windows Troubleshooter without any luck and have also troubleshooted the software and serial number with Rosetta Stone directly without any resolutionI reached out to DELL to do these returns and was told that its outside your refund policyThe order for these items was placed on 03/03/and from what I understand you have a back re
We purchased a brand new Dell XPS desktop on January 11,The computer continually would freeze mid-use and a forced shutdown would need to take placeI called customer service on February (we were out of the country the week prior and couldn't contact Dell)I was informed that I could not return the computer because it was over days from purchase date (although it tookdays to ship)After hours on the phone Dell confirmed the operating system was defectiveShipped out an updateIt did not workSpent another hrs on the phone, Dell said they would replace hard driveSent out a technicianThis did not workSending out a tech again to replace mother boardAll completely unacceptable for a BRAND new computerThey still refuse to refund
PURCHASED INSPIRON LAPTOP LAST JULY WEEKS AGO MY LAP TOP CRASHED CALLED DELL CUSTOMER SUPPORT AND ADVICED ME TO SEND IT BACK I WAITED FOR WEEKS CALLED TECHNICAL SUPPORT WHAT HAPPENED TO MY LAPTOP AFTER THAT CONVERSATION DAYS AFTER I RECEIVED MY LAPTOP STILL BROKENCALLED TECH SUPPORT I WAS TOLD WILL SEND TECHNICIAN CAME AFTER DAYS WAITED FOR TO HAVE IT FIX INSTALLED THE HARD DRIVE THEN LEFT MY LAPTOP STILL NOT WORKING IT NEED WINDOWS TO BE INSTALLED CALLED SUPPORT SYSTEM AND TECHNICIAN WAS SENT DON 'T INSTALLED WINDOWS AND WILL SEND TECHNICIAN TO FIX PROBLEM AFTER I COMPLAINED TO TECH.NICAL SUPPORT AGAIN WAITED DAYS HOPING MY LAP TOP WILL BE FIXED TODAY MR PAU A CONTRACTOR WHO CAME AND WHO INSTALLED THE HARD DRIVE LAST WEEK CAME BACK AND STILL AGAIN INSTALLED A HARD DRIVE BUT WAS NOT FIX THE PROBLEMIM ASKING YOUR GOOD OFFICE AS CONSUMER TO HELP ME RESOLVE MY ISSUE IM VERY FRUSTRATED AND TIRED OF BEING BOUNCE BACK N FORTH BY THE DELL TECH SUPPORTP
I purchased a $1,laptop from Dell with excellent reviews with the expectation that it
would be able to perform multiple functions simultaneously for my son, who is about to start
law schoolMy son has a disability which makes writing and typing very difficult, and I
purchased this computer with the expectation that he would be able to run an extremely
powerful text-to-speech software while also conducting internet research, among other tasks
required to perform well in law schoolTherefore, we chose a computer with 16GB of RAM
and a solid-state drive, so that it would be able to run those programs without any lag time or
freezingWhile we are not technical experts, we assumed that the computer would be built to
accommodate the amount of RAM we had paid significantly extra to have
While the computer did in fact come with 16GB of RAM, the processor within the computer
was incapable of processing anywhere close to even half of the 16GB we had expected it
wouldThe co
This tablet has failed due to faulty power issues times since purchase, all within the warranty periodThree times we followed Dell instructions and sent it in for warranty serviceEach time they swapped out the motherboard, essential the entire working guts of the productThis number of failures in this time span indicates a defective manufacturing processBy the fourth failure, it seemed probable that Dell had failed to address the underlying cause of repeated failures, and another effort of the same kind would give us only a few weeks or months of use before a fifth failureThis time, the tablet would be out-of-warranty by the time it was returned, leaving us stuck with a defective product and no coverage from Dell
We tried repeatedly in communication with Dell Customer Service by email and telephone to get them to provide a resolution to this problem, preferably a refund of the purchase price of the tablet and the accessory case and keyboard which fit this tablet only, a
The *** *** *** ***(***) in *** ***, **, is a non-profit organization that serves the youth, children, and families in the nearby, underprivileged communityThe Administrator, Mrs*** *** ***, and *** have been conducting business with DELL for many years and have not experienced any difficulty or as much trouble as we are having at the present timeOn October 14, 2016, *** purchased a DELL Computer, Inspiron 3052, and a DELL Color Multifunction Printer - E525wThe salesperson we spoke to was *** *** (ext***) at ###-###-####She informed Mrs*** and I that this printer would meet the needs of our center and office staff much better than the printer we had at that timeWe received the shipment the following week and once the printer was put together and all the functions were working properly, we immediately were not satisfied with the performance of the printer/copier/fax/scannerThe top tray on the printer that feeds paper or
I purchased a brand new Dell laptop in November of with a year warrantyThe display and the hinge started to come fall apartI have tried to resolve this with Dell and they are telling me that I damage it and / or its regular wear and tear and the will not cover it under warrantyI have never done any damage to this laptop and I don't consider the display falling off after months wear and tear
I bought a Dell computer a year and months agoI bought a warranty for years but when I called Dell they state is only one year and do not want to help me if I do not pay them $
Dell computer are scammersThey do not even want to hear my complainI only get transfer to technical support and get people who refused to help me if I do not pay
This is my daughter computer and she can use it because Dell refuse to accept my warranty is for years
I tried to order a laptop Inspiron on 11/22/for$plus $a for the price of a year service planDell proceeded to charge me $for the laptop and $DMI* Dell Higher EDUC chargeNone of who h were discussedI cancelled my orderI received the $back, but Dell has no record of the $chargeThe $charge indicates it was processed by DellSomeone at Dell is processing unauthorized charge in conjunction with laptop ordersThe withdrawal on my bank statement says Debit card purchase, DMI*Dell Higher EDUC, One Way Dell, *** TX, 11/24/I did not authorized this and it's not on the invoice
I ordered the XPS over the phone on May 31st, the representative told me that it was back ordered and I should be receiving it in 2-weeks, there was also a promotion at that time for students to receive $gift card and was told that I will receive it in days after placing the orderI received the laptop towards the end of JuneI was able to use it for a couple of weeks, I called within those two weeks because the laptop was surprisingly slowThey did not really help with the issue, I also called in regards to the $gift card and I just kept getting transferred and was told to wait a couple more daysI did not used my laptop for weeks because I went on vacation, and when I got back last week the laptop wouldn't turn onI called technical support team and they ran a diagnostic and said it was a defective batteryI was so disappointed because I need my laptop for work, they tried fixing it but they said I have no choice but to send them inIt was frustrating co
Being a severely *** *** ***, I am obviously very patriotic Therefore, when my current laptop computer started giving me lots of problems, I decided I needed a new, reliable laptop so I decided to purchase a laptop from an American company, Dell I ordered my new laptop online on APR I made the purchase very quickly because I knew I would likely have another *** coming up (I didn't know the date at the time) and with my current computer randomly crashing, I knew I needed the new computer as soon as possible and definitely before my *** because I had a lot of important things to do online during my recovery Also, the Dell laptop I ordered literally weighs 1/of what my current laptop weighs and therefore will be easier for me to use in my *** and will put less pressure on my thighs and hence, less pressure on my hamstring which is likely where my incision from my *** will be Also, my current computer gets very hot on the bottom and reviews
On Nov 2015, I ordered/purchased a INSPIRON Series (Intel (R)) -Laptop from DELL I financed the purchase (Over $1,000) with DELL Financial Services Once delivered and set up, the first problem noted at days was the expiration of MS OFFICE I received emails soliciting my purchase of the software, when I had purchased the software to be installed on the laptop when received I contacted DELL Customer Care They acknowledged the discrepancy and proceeded to remotely access the laptop and install the software after hours of engagement
I also noticed that the laptop would not maintain a wireless connection if I left the room with the router I purchased a laptop (versus a desktop) for mobility and traveling purposes This defect completely defeats the purpose of the laptop option I upgraded the router - no success I contacted DELL, the Technician accessed the computer remotely - after hours - the Technician diagnosed a wireless card problem He re
I purchased Corel PaintShop Pro XUltimate - License - user - download - ESD from Dell on Oct 26, for $
I attempted to download the software from Dell Digital Locker via Dell's Download Manager but the software would not download, remaining in a state of perpetual "preparing to download" I cancelled the Download Manager option and chose the second download option offered: the Web Browser The file downloaded as a .zip file I proceeded to unzip the files I attempted to install the software but at 18% installation, I received a program error that read: "Program Cannot be InstalledAn Error has Occurred" After multiple attempts, various methods, research, and testing by downloading a trial version of the software directly from Corel's website and installing it without issue, I deduced it must be an issue with Dell's software file
I uninstalled the trial version from Corel, deleted all unzipped and zipped files from Dell and downloaded a new copy of Dell
Company fails to honor manufacture warrenty sent a replacement hard drive for a desk top computer without windows installed and they refuse to send me the media diskThey tell me to download it and I am unable to do so
My original order, DPID: ***, was cancelled without notification which contradicts Dells stated procedure: " We will review your order shortly and send a confirmation email with your delivery detailsThanks for shopping with Dell!"
This cost me about $because the purchase was during Tennessee's tax free weekend
I spent way too much time on the phone being passed around from department to department each explaining that they could not help me and passing me on to someone else
The sales department is where I ended up They spent ***s talking to their supervisors to get the problem resolved Finally, I caved and agreed to pay $for the computer that I was originally only charged $for AND I agreed to pay the additional tax incurred because they processed the purchase weeks after the original purchase (which was in Tennessee's tax free weekend) I agreed to this because *** (***@dell.com) said she would give me a store credit for the difference
I ordered Dell order a laptop from Dell, on 7/14/16, (I have purchased many from Dell over prior yrs), it arrived on 7/21/16, but the unit I received did not contain the software disks nor the operating and driver disks that have ALWAYS come with every Dell I've ever ordered
I called into Dell 7/25/they said that they do not provide disks anymore, I stated nothing says that on their order website, so I asked for a return to be processed I put the PC back in its shipping package and stored it waiting for the return processing paper from Dell Dell sent me an email to process the return on 7/25/The email stated "You will receive an additional email containing your return waybills and instructions for your return shipment back to Dell"
I logged onto my Dell acct, on 8/2/16, no updates also on 9/23/16, and sometime in between established an online chat with support I also tried 2x to get through to the right person, and was handed from one person to the next and left on fo
I wish I could leave starsI purchased a 17" Dell Inspiron laptop for nealry 1K in Sept Within months, an issue developed were the audio would cut out / fade out continually from the onboard speakers but worked with wired headphones or when connecting a bluetooh speakerHours and hours on the phone with Dell overseas support who clearly lacked the expertise to do any real troubleshootingContinually being transferred to the wrong department, told that I needed to provided a credit card number to troubleshoot my issueEscalated to several supposed Supervisors who worked within the same Philippines location who assured me that my issue will be resolved and ended up being transferred to the same tier rep that couldn't solve my issue to begin withAll they could / would do is run remote diagnostics and since my laptop passed their diagnostics tests, they refused to send me a back or provide me a replacementAnother interesting thing was being passively hung up onThat means they place you on hold for over minutes with dead air and simply wait for you to hang up and then close the ticket and mark it as resolved
Finally, about a month before my hardware warranty expired, they released an audio driver update for their Realtek chipsetLike magic the issue resolved itself were as previous motherboard and audio driver updates did not resolveSo, their issue was a software glitch all along which is what I suspectedRegardless, it was their issue and they were unable to resolve and then refused to honor their warranty by providing me with a replacement laptop
months after my warranty expired, the motherboard went bad as the battery would not hold a chargeI had the batter port tested at Best Buy by the Geek Squad so it was not an issue with the cableI reached out to Dell Customer Service one last time addressing all the issues I had the previous year in which Dell should have provide me a replacement but refusedIn the end, they said I was out of warranty and could not help meI doubt they would have helped me even if I was in warranty
First and last Dell purchase I will ever make
If you purchase a Dell after reading this review, you are asking for trouble
Its Regarding Price Match Policy of Dell.com , I was trying to purchase a product using their Price match policy It satisfied all the requirements of their polices and they agreed , created a quote But now with out a proper reason they have cancelled the quote and when trying to contact the customer service they disconnecting abruptly without a proper reason I have been very loyal customer to Dell from past years since I was in USA
In November I purchased a Dell Inspiron 15-laptop from Fingerhut and it was shipped from MinnesotaOn April 12, (just months after purchasing the laptop) I experienced speaker problems which I was unable to resolve and and on 4/13/I called the Dell TechAssist number and spoke with John P*** *** *** who was located in the Phillipines and I spent nearly minutes on the phone with himAt the time our conversation began my only issues with the laptop were speakers and the Network Adapter Driver (which uninstalled itself as I was calling Tech)After following all of the instruction given by the tech (which I repeated back to him before executing to ensure I understood) I was advised I would need to send the machine for serviceAfter completing my call with the tech I discovered that the hard drive was no longer installed, which was not the case prior to the callExcept for the speakers and internet driver, the laptop was otherwise function just fine!
This is a follto an earlier complaint I filed on 2/17/
The reason I am issuing a follcomplaint is simpleAfter the Revdex.com was responsive to the numerous issues I experienced with DellDell finally reached out to me over the phone and my bank refunded the $difference
However, now months later in April, Dell reached out to my bank and had that $WITHDRAWN from my account yet AGAIN! This is incredibly petty, dishonest, and unethical of Dell and I once again kindly plead, and request that the Revdex.com helps me out with dealing with DellThey acted as though the issue was resolved and then months later they come back and take money from my account again? Isn't that illegal?
Please keep in mind that I have called, tweeted, and emailed Dell on numerous occasions for both this issue and a resulting issue in which Dell locked my account and would not allow me to make purchases with Dell gift cards and rewards credit they sent me
My company purchased a Canary (Home Security System) a Canary Flex Camera (with use of the canary system), a canary flex mount to adhere the flex camera to the wall along with Rosetta Stone Italian Levels 1-downloadThe canary and canary flex cameras will not work at allIve tried setting them up through my Iphone just like the instructions say and it still wont workI troubleshooted both the camera and the Canary Main Tech with Canary tech support over the past weeks and spent over hours over the phone without any luckThe Rosetta Stone Italian 1-levels just wont work on my computerI run window pro and have run the program through Windows Troubleshooter without any luck and have also troubleshooted the software and serial number with Rosetta Stone directly without any resolutionI reached out to DELL to do these returns and was told that its outside your refund policyThe order for these items was placed on 03/03/and from what I understand you have a back re
We purchased a brand new Dell XPS desktop on January 11,The computer continually would freeze mid-use and a forced shutdown would need to take placeI called customer service on February (we were out of the country the week prior and couldn't contact Dell)I was informed that I could not return the computer because it was over days from purchase date (although it tookdays to ship)After hours on the phone Dell confirmed the operating system was defectiveShipped out an updateIt did not workSpent another hrs on the phone, Dell said they would replace hard driveSent out a technicianThis did not workSending out a tech again to replace mother boardAll completely unacceptable for a BRAND new computerThey still refuse to refund
PURCHASED INSPIRON LAPTOP LAST JULY WEEKS AGO MY LAP TOP CRASHED CALLED DELL CUSTOMER SUPPORT AND ADVICED ME TO SEND IT BACK I WAITED FOR WEEKS CALLED TECHNICAL SUPPORT WHAT HAPPENED TO MY LAPTOP AFTER THAT CONVERSATION DAYS AFTER I RECEIVED MY LAPTOP STILL BROKENCALLED TECH SUPPORT I WAS TOLD WILL SEND TECHNICIAN CAME AFTER DAYS WAITED FOR TO HAVE IT FIX INSTALLED THE HARD DRIVE THEN LEFT MY LAPTOP STILL NOT WORKING IT NEED WINDOWS TO BE INSTALLED CALLED SUPPORT SYSTEM AND TECHNICIAN WAS SENT DON 'T INSTALLED WINDOWS AND WILL SEND TECHNICIAN TO FIX PROBLEM AFTER I COMPLAINED TO TECH.NICAL SUPPORT AGAIN WAITED DAYS HOPING MY LAP TOP WILL BE FIXED TODAY MR PAU A CONTRACTOR WHO CAME AND WHO INSTALLED THE HARD DRIVE LAST WEEK CAME BACK AND STILL AGAIN INSTALLED A HARD DRIVE BUT WAS NOT FIX THE PROBLEMIM ASKING YOUR GOOD OFFICE AS CONSUMER TO HELP ME RESOLVE MY ISSUE IM VERY FRUSTRATED AND TIRED OF BEING BOUNCE BACK N FORTH BY THE DELL TECH SUPPORTP
I purchased a $1,laptop from Dell with excellent reviews with the expectation that it
would be able to perform multiple functions simultaneously for my son, who is about to start
law schoolMy son has a disability which makes writing and typing very difficult, and I
purchased this computer with the expectation that he would be able to run an extremely
powerful text-to-speech software while also conducting internet research, among other tasks
required to perform well in law schoolTherefore, we chose a computer with 16GB of RAM
and a solid-state drive, so that it would be able to run those programs without any lag time or
freezingWhile we are not technical experts, we assumed that the computer would be built to
accommodate the amount of RAM we had paid significantly extra to have
While the computer did in fact come with 16GB of RAM, the processor within the computer
was incapable of processing anywhere close to even half of the 16GB we had expected it
wouldThe co
This tablet has failed due to faulty power issues times since purchase, all within the warranty periodThree times we followed Dell instructions and sent it in for warranty serviceEach time they swapped out the motherboard, essential the entire working guts of the productThis number of failures in this time span indicates a defective manufacturing processBy the fourth failure, it seemed probable that Dell had failed to address the underlying cause of repeated failures, and another effort of the same kind would give us only a few weeks or months of use before a fifth failureThis time, the tablet would be out-of-warranty by the time it was returned, leaving us stuck with a defective product and no coverage from Dell
We tried repeatedly in communication with Dell Customer Service by email and telephone to get them to provide a resolution to this problem, preferably a refund of the purchase price of the tablet and the accessory case and keyboard which fit this tablet only, a
The *** *** *** ***(***) in *** ***, **, is a non-profit organization that serves the youth, children, and families in the nearby, underprivileged communityThe Administrator, Mrs*** *** ***, and *** have been conducting business with DELL for many years and have not experienced any difficulty or as much trouble as we are having at the present timeOn October 14, 2016, *** purchased a DELL Computer, Inspiron 3052, and a DELL Color Multifunction Printer - E525wThe salesperson we spoke to was *** *** (ext***) at ###-###-####She informed Mrs*** and I that this printer would meet the needs of our center and office staff much better than the printer we had at that timeWe received the shipment the following week and once the printer was put together and all the functions were working properly, we immediately were not satisfied with the performance of the printer/copier/fax/scannerThe top tray on the printer that feeds paper or
I purchased a brand new Dell laptop in November of with a year warrantyThe display and the hinge started to come fall apartI have tried to resolve this with Dell and they are telling me that I damage it and / or its regular wear and tear and the will not cover it under warrantyI have never done any damage to this laptop and I don't consider the display falling off after months wear and tear
I bought a Dell computer a year and months agoI bought a warranty for years but when I called Dell they state is only one year and do not want to help me if I do not pay them $
Dell computer are scammersThey do not even want to hear my complainI only get transfer to technical support and get people who refused to help me if I do not pay
This is my daughter computer and she can use it because Dell refuse to accept my warranty is for years
I tried to order a laptop Inspiron on 11/22/for$plus $a for the price of a year service planDell proceeded to charge me $for the laptop and $DMI* Dell Higher EDUC chargeNone of who h were discussedI cancelled my orderI received the $back, but Dell has no record of the $chargeThe $charge indicates it was processed by DellSomeone at Dell is processing unauthorized charge in conjunction with laptop ordersThe withdrawal on my bank statement says Debit card purchase, DMI*Dell Higher EDUC, One Way Dell, *** TX, 11/24/I did not authorized this and it's not on the invoice
I ordered the XPS over the phone on May 31st, the representative told me that it was back ordered and I should be receiving it in 2-weeks, there was also a promotion at that time for students to receive $gift card and was told that I will receive it in days after placing the orderI received the laptop towards the end of JuneI was able to use it for a couple of weeks, I called within those two weeks because the laptop was surprisingly slowThey did not really help with the issue, I also called in regards to the $gift card and I just kept getting transferred and was told to wait a couple more daysI did not used my laptop for weeks because I went on vacation, and when I got back last week the laptop wouldn't turn onI called technical support team and they ran a diagnostic and said it was a defective batteryI was so disappointed because I need my laptop for work, they tried fixing it but they said I have no choice but to send them inIt was frustrating co
Being a severely *** *** ***, I am obviously very patriotic Therefore, when my current laptop computer started giving me lots of problems, I decided I needed a new, reliable laptop so I decided to purchase a laptop from an American company, Dell I ordered my new laptop online on APR I made the purchase very quickly because I knew I would likely have another *** coming up (I didn't know the date at the time) and with my current computer randomly crashing, I knew I needed the new computer as soon as possible and definitely before my *** because I had a lot of important things to do online during my recovery Also, the Dell laptop I ordered literally weighs 1/of what my current laptop weighs and therefore will be easier for me to use in my *** and will put less pressure on my thighs and hence, less pressure on my hamstring which is likely where my incision from my *** will be Also, my current computer gets very hot on the bottom and reviews
On Nov 2015, I ordered/purchased a INSPIRON Series (Intel (R)) -Laptop from DELL I financed the purchase (Over $1,000) with DELL Financial Services Once delivered and set up, the first problem noted at days was the expiration of MS OFFICE I received emails soliciting my purchase of the software, when I had purchased the software to be installed on the laptop when received I contacted DELL Customer Care They acknowledged the discrepancy and proceeded to remotely access the laptop and install the software after hours of engagement
I also noticed that the laptop would not maintain a wireless connection if I left the room with the router I purchased a laptop (versus a desktop) for mobility and traveling purposes This defect completely defeats the purpose of the laptop option I upgraded the router - no success I contacted DELL, the Technician accessed the computer remotely - after hours - the Technician diagnosed a wireless card problem He re
I purchased Corel PaintShop Pro XUltimate - License - user - download - ESD from Dell on Oct 26, for $
I attempted to download the software from Dell Digital Locker via Dell's Download Manager but the software would not download, remaining in a state of perpetual "preparing to download" I cancelled the Download Manager option and chose the second download option offered: the Web Browser The file downloaded as a .zip file I proceeded to unzip the files I attempted to install the software but at 18% installation, I received a program error that read: "Program Cannot be InstalledAn Error has Occurred" After multiple attempts, various methods, research, and testing by downloading a trial version of the software directly from Corel's website and installing it without issue, I deduced it must be an issue with Dell's software file
I uninstalled the trial version from Corel, deleted all unzipped and zipped files from Dell and downloaded a new copy of Dell