I purchased a dell laptop over the dell chat sales boxThey confirmed a price on the computer during the chat as well as in the confirmation email for I then checked my credit card company and they charged me That is the first issue which is fraudThe next issue is the decided to cancel the order without even informing meWhen I called them they said their credit card dept cancelled itI told them I wanted the order resubmitted even at the price was fine and they refused to do it because they will not honor my $gift card they originally honoredThey have not only committed credit card fraud but they have now committed bait and switch and are trying to sell the product back to me for I finally got through to a manager after plus hours on the phone and he hung up on meSomething needs to be done because this is unacceptable
I buyed a dell laptop and it came up windows activation required and I called the Best Buy where I purchased the laptop and they tried to help me find the code on the box and the back of the laptop but there was no key code so they told me to call dell when I called dell at least times finally till they picked up and talking to them I got disconnected so didn't have time to call back anymore now I had a chance to call them back they want to charge me money because its after a year but I explained them they could see in the system that they never solved the problem so they told me you right but they will transfer me to supervisor and I was transferred times spending so much time and they still didn't resolve this issue there was very bad customer service there
I bought a Dell Inspiron few years agodell sent a service man to repair the computer had the screen with himtold me I had the wrong insurance would not repair the computer, said it was my fault would not repair the computerthe computer screen was not physically broken or cracked
I can't believe the total and complete incompetency of your total and complete Dell Support in India I have had to call numerous times to get a laptop fixed that I have paid next day service premium support for I opened the ticket on October 28th and I can't believe how many excuses and scripted lines how many transfers and how much time it has taken to get this laptop fixed The Information on the laptop is as follows Service TAG *** Express Service *** The dispatch number to fix it was *** and the internal Dell ticket number is *** The information is my old work address on the ticket I have asked them to correct it numerous times yet they still have *** *** at * *** *** as the contact and address This should be under my information I previously provided and they can't even get that corrected
I purchased TV's for my home in Dec 2015-- They kept coming with the box torn to shreds- so I refusedIt took Dell until around April to get TV boxes that were semi intactI then was painting my walls and Doing my Floors- When I opened them- plugged them in- They are damaged- RUINED
Dell will not replace or refund- They stole my money- stole broken itemsSamsung states that its not their fault
Purchased brand new xps laptop and when I attempt to get replacement dell makes it impossible to get replacementMy laptop won't turn on and according to light guide, the motherboard failed
I purchased a Samsung Inch 4K Ultra HD Smart TV UN65KSUHD TV from DELL which was priced at 1699+tax and they advertised to give $GC with the purchase
But the customer rep sent an email saying they cannot issue the GC because my email address or shipping address is tagged as reseller
And Customer care said they cannot do anything about it anymoreI feel offended by this remarkBecause they dont have any proof that I am resellerThis is the first purchase I made through Dell and accusations are not fair
My address is a residential apartment and I never sold anything online
This is a very unfair business by Dell
I placed an order on 1/18/using a $gift card with a promotional period, the rest of the order, $was placed on my visaDell sat on my order for over a month without any updatesWhen I contacted support they told me the vendor doesn't have the items any more and my order was canceled despite the fact that it still says in productionI was given a phone number to call to "modify" my order, but I can't use the gift card now because its expiredThey sat on my order long enough to void the $in credit I had, and then didn't send me anything or give me a new $gift card
I was placed orders on 10/24/2016, they cancelled my orders without any reason, then I request refund, one order send me an check, but I type wrong billing info(incorrect name) when I placed order, then I request them to return the check(by myself) and resent me a new check with right billing info, they declined, another one order have no refund, no response, I lost my money
I am the original purchaser of this computer My son, brought this laptop to *** *** *** ,*** as he is a teacher of English there It essentially "died" and he had Dell professionals look at it who agreed that it needed to be replacedThis occurred in November,He was informed that if I transferred ownership to him...there would be "no worries"and it would be replaced Once that was accomplished however..he was then told that it could not be replaced in *** but he had to send it back to the US At his own expense of over $Us he did that
FEB 9,, TODAY, THIS SITUATION HAS NOT BEEN RESOLVED
After multiple conversations and emails to many , many departments with many many different responses, I have been referred, disconnected, on hold for min at a time and told multiple senarios to resolve this situationIt is truly sad and frustrating that doesn't DELL have better customer service!
Although the warranty was only to Dec.2015....the profe
Back in November of we placed an order with Dell.com We ordered computersThen Dell.com called us back and cancelled the order, no reason given
On December 5, we ordered againEnd of December we received computers We NEED to return computers, we have almost 5,dollars of computers we don't need
I have been attempting to get call tags since JanuaryDates below
I was never able to contact any person but *** *** (###-###-####) in Service, the only phone numbers I have ever been able to find The tracking number given from Dell.com #3###-###-####9997# Incident # #
I have sent fully descriptive e-mails to *** as well as all of his upper management teamI have kept the entire log of emails
Dates that *** *** at Dell said they would send the call tags:
January 27,
January 31,
February 9,
February 13,
February 22,
March 14,
Please help me
I am grateful for your help
*** ***
I had a horrible time ordering a high end workstationFirst, the customer service team was very difficult to understand; they were rude; they hung up on me when I asked a question about the video cardSecond, the computer arrived in an unusable state which required three hour-long calls to customer service; they determined that the McAfee AV Software, which came with the computer, was not compatible with Dell Security Services, which was also pre-loaded on the computer; as soon as I clicked on the icon to install McAfee (software that Dell provided and that any reasonable computer user would assume he or she needed to be installed), the computer locked up, and after restarting the computer numerous times, it continued to lock up almost immediately; so the way the computer was configured by Dell rendered it non-operationalThird, Dell did not include a backup DVD of Windows and all of the software included with the computer at the time of purchase; I needed to install the OS onto a new harddrive, so they sent me a recovery USB instead, but it did not include any of the drivers or updates up to the time of purchase; the computer could not even recognize the harddrive in order to complete the installation; I would think I purchased a legitimate right to use Win when I purchased the computer and I should have received a DVD with a complete copy of the software I was entitled to, but this was not the caseFourth, Dell failed to send an eBill to my bank after I received confirmation that I was registered for eBills; billing info simply does not appear in my bank's bill pay; therefore, I decided I would just pay it directly from Dell's website; after registering and seeing my billing info on the website, I clicked on the pay button and it repeatedly kicks me offFifth, Dell promised to give me a 10% cash back incentive for opening a line of credit with them; they have never delivered the reward and I will have to call back to ask them about itThis may seem like a minor glitch that could be resolved with a call to customer service, but after spending hours with their reps, many of whom are difficult to understand, on so many other problems, I feel that it's just another problem in a long list of issues this company has
I placed an order for a new computer on 12/The ship date showed that it would be shipped out on 12/which was perfect since I was ordering this for someone for a Christmas giftIt was a sale item with limited quantities available but it said that the product was only 72% claimed at the time I placed the orderMy math tells me that there was still 28% stock left at that timeSo I placed the order12/came and went and when I hadn't received my product, I got back on the website to find that the status had been changed (without notification) The new ship date was now 1/8/- 1/11/I was very upset as this was supposed to be a gift for my wife for ChristmasI spoke with a couple different agents at Dell but nothing was resolvedDell then contacted me on 12/27/and told me that they had changed the status of the orderNow the estimated ship date is after 2/8/This is terrible! I have to wait OVER months for an product that the claimed was in stockThis sounds like
I purchased a new Dell computer a few months ago it is still under warranty through September, However, I am very upset with the way that my warranty service request was handled, session ID # ***
The issue I was facing was that: I selected the option to have the Lock Screen display the "windows spotlight" random pictures each day, but it no longer doesMy screen should lock after minutes, but it never happensIt just stays on wherever I last left it
The Dell tech support person I contacted through the chat option claims that this issue isn't handled by my warranty, that it's a Microsoft issue However, if it's a Microsoft issue, Windows came pre-loaded on my computer when I received it, so it should be covered Also, how do I as a consumer know that it's not a failing of a Dell hardware component?
I just want Dell to honor the warranty that I purchased when I bought my computer and take care of this issue for me
I was contacted by DELL via e-mail with a BIOS update to improve my computer's performanceImmediately after running the update, my computer failedI was not able to see anything on my computer; just a white power lightIt was as if my computer totally powered down without warning and it was inaccessible I contacted DELLThey offered to diagnose my computer for a fee of $The computer was shipped to Dell and they informed me I had a motherboard issue that would cost $to replace
After receiving the diagnosis and repair quote, I did some research on the WEBThere are tons of articles/complaints/and blog sites that address this very issue of the BIOS download disabling the motherboard of a computer I contacted DELL and asked what their position was regarding this issueThey stated I was out of warranty, they had no position and I needed to pay $for repairI explained that I had tons of evidence pointing to the download as the cause to the motherboard failu
I ordered an Alienware laptop on Cyber Monday November 28th, I received and email on December 7th the ordered had been cancelled I called and they said the components were no longer available but they could sell me the same one with a down graded battery and up graded blue tooth card for $more I said I wasn't interested On December 9th I received an email from an order manager that told me there was an error but they could redo the order if I called I called they replaced the order with the original battery but updated card for the same price I was told it would be delivered between December 14th and 16th On the 16th I noticed it still had not shipped according to their website I called the represenative and left a message and I emailed the represenative I didn't get a response but the online was updated to delivery on December 18th which would be a Sunday On the 17th my husband called was hung up on 2x before someone told him that it could not be shipped a
I will spare you the details Suffice it to say that Dell provides the single worst customer service in the history of the world Not only did they do wrong by me, but they consistently refused to adequately understand or address the situation in any meaningful way Ultimately they resorted to branding me, their former long-time customer, as a liar and a thief in order to justify their awful behaviorIf you want to enjoy the ultimate in pain, aggravation, and regret, then by all means become a Dell customer and purchase any of their products If you'd rather avoid this particular ring of Hell and its agonies, look anywhere else for your computing needs
I Bought Dell Laptop for business Accounting on December sales From *** *** Canada and opened it some times in Jan , it was too slow, try to diagnose
by Software in PC and on-line, Never pass Hard drive , In task manager is always 100% usage, Show it to friend who knows more about computer and he suggested hard drive has problem, Took it to *** *** and they look at it and had same idea , however because it was pass month they wouldn't fix it or took it back, Came home made phone call to dell and was on it for 2-hours, some one on-line check everything and format whole thing, and admit it has problem but it is windows problem not Hard drive and I have to wait until next windows update, Really!!! I bought new laptop and that is my answer, I took it back to *** *** and they laughing t the answer I got from Dell technician, I called again and ask to talk to supervisor since I didn't want to go to 2-hours of chat and on-line fix ( which was useless) , put me on hold for min an
I bought a laptop that is less than a year oldLast week, the battery stopped chargingI took the laptop to Best Buy and an employee identified the problem as the chargerThe laptop charged at the store using one of their chargersHe told me to contact Dell because Best Buy didn't sell Dell products
I have contacted Dell twice, using contact information on their siteI just spent the past minutes looking at their site, trying to find my account informationI've had an account with Dell for almost yearsAnd I have never had this kind of issue until now
Ordered a laptop on December 18th with express shipping and received confirmation e-mail stating that delivery window was December 22-Talked to customer service representative numerous times to confirm my laptop would get here by the 28thEven today, on the 27th, they stated that the laptop would arriveAs of 1600, I checked the status of the laptop, and the delivery window was pushed back to January 3-without any notificationsI told customer representatives several times that I’ll be traveling on military orders for a whole month starting January 2nd and needed the laptop this weekThey assured me that I’d receive it by the 28th, but obviously that was a lieWhen I called, they told me they don’t know where the laptop isI’m flying out on January 2nd and really need this laptop for work as I’ll be on business trip for a whole month away from home
I purchased a dell laptop over the dell chat sales boxThey confirmed a price on the computer during the chat as well as in the confirmation email for I then checked my credit card company and they charged me That is the first issue which is fraudThe next issue is the decided to cancel the order without even informing meWhen I called them they said their credit card dept cancelled itI told them I wanted the order resubmitted even at the price was fine and they refused to do it because they will not honor my $gift card they originally honoredThey have not only committed credit card fraud but they have now committed bait and switch and are trying to sell the product back to me for I finally got through to a manager after plus hours on the phone and he hung up on meSomething needs to be done because this is unacceptable
I buyed a dell laptop and it came up windows activation required and I called the Best Buy where I purchased the laptop and they tried to help me find the code on the box and the back of the laptop but there was no key code so they told me to call dell when I called dell at least times finally till they picked up and talking to them I got disconnected so didn't have time to call back anymore now I had a chance to call them back they want to charge me money because its after a year but I explained them they could see in the system that they never solved the problem so they told me you right but they will transfer me to supervisor and I was transferred times spending so much time and they still didn't resolve this issue there was very bad customer service there
I bought a Dell Inspiron few years agodell sent a service man to repair the computer had the screen with himtold me I had the wrong insurance would not repair the computer, said it was my fault would not repair the computerthe computer screen was not physically broken or cracked
I can't believe the total and complete incompetency of your total and complete Dell Support in India I have had to call numerous times to get a laptop fixed that I have paid next day service premium support for I opened the ticket on October 28th and I can't believe how many excuses and scripted lines how many transfers and how much time it has taken to get this laptop fixed The Information on the laptop is as follows Service TAG *** Express Service *** The dispatch number to fix it was *** and the internal Dell ticket number is *** The information is my old work address on the ticket I have asked them to correct it numerous times yet they still have *** *** at * *** *** as the contact and address This should be under my information I previously provided and they can't even get that corrected
I purchased TV's for my home in Dec 2015-- They kept coming with the box torn to shreds- so I refusedIt took Dell until around April to get TV boxes that were semi intactI then was painting my walls and Doing my Floors- When I opened them- plugged them in- They are damaged- RUINED
Dell will not replace or refund- They stole my money- stole broken itemsSamsung states that its not their fault
Purchased brand new xps laptop and when I attempt to get replacement dell makes it impossible to get replacementMy laptop won't turn on and according to light guide, the motherboard failed
I purchased a Samsung Inch 4K Ultra HD Smart TV UN65KSUHD TV from DELL which was priced at 1699+tax and they advertised to give $GC with the purchase
But the customer rep sent an email saying they cannot issue the GC because my email address or shipping address is tagged as reseller
And Customer care said they cannot do anything about it anymoreI feel offended by this remarkBecause they dont have any proof that I am resellerThis is the first purchase I made through Dell and accusations are not fair
My address is a residential apartment and I never sold anything online
This is a very unfair business by Dell
I placed an order on 1/18/using a $gift card with a promotional period, the rest of the order, $was placed on my visaDell sat on my order for over a month without any updatesWhen I contacted support they told me the vendor doesn't have the items any more and my order was canceled despite the fact that it still says in productionI was given a phone number to call to "modify" my order, but I can't use the gift card now because its expiredThey sat on my order long enough to void the $in credit I had, and then didn't send me anything or give me a new $gift card
I was placed orders on 10/24/2016, they cancelled my orders without any reason, then I request refund, one order send me an check, but I type wrong billing info(incorrect name) when I placed order, then I request them to return the check(by myself) and resent me a new check with right billing info, they declined, another one order have no refund, no response, I lost my money
I am the original purchaser of this computer My son, brought this laptop to *** *** *** ,*** as he is a teacher of English there It essentially "died" and he had Dell professionals look at it who agreed that it needed to be replacedThis occurred in November,He was informed that if I transferred ownership to him...there would be "no worries"and it would be replaced Once that was accomplished however..he was then told that it could not be replaced in *** but he had to send it back to the US At his own expense of over $Us he did that
FEB 9,, TODAY, THIS SITUATION HAS NOT BEEN RESOLVED
After multiple conversations and emails to many , many departments with many many different responses, I have been referred, disconnected, on hold for min at a time and told multiple senarios to resolve this situationIt is truly sad and frustrating that doesn't DELL have better customer service!
Although the warranty was only to Dec.2015....the profe
Back in November of we placed an order with Dell.com We ordered computersThen Dell.com called us back and cancelled the order, no reason given
On December 5, we ordered againEnd of December we received computers We NEED to return computers, we have almost 5,dollars of computers we don't need
I have been attempting to get call tags since JanuaryDates below
I was never able to contact any person but *** *** (###-###-####) in Service, the only phone numbers I have ever been able to find The tracking number given from Dell.com #3###-###-####9997# Incident # #
I have sent fully descriptive e-mails to *** as well as all of his upper management teamI have kept the entire log of emails
Dates that *** *** at Dell said they would send the call tags:
January 27,
January 31,
February 9,
February 13,
February 22,
March 14,
Please help me
I am grateful for your help
*** ***
I had a horrible time ordering a high end workstationFirst, the customer service team was very difficult to understand; they were rude; they hung up on me when I asked a question about the video cardSecond, the computer arrived in an unusable state which required three hour-long calls to customer service; they determined that the McAfee AV Software, which came with the computer, was not compatible with Dell Security Services, which was also pre-loaded on the computer; as soon as I clicked on the icon to install McAfee (software that Dell provided and that any reasonable computer user would assume he or she needed to be installed), the computer locked up, and after restarting the computer numerous times, it continued to lock up almost immediately; so the way the computer was configured by Dell rendered it non-operationalThird, Dell did not include a backup DVD of Windows and all of the software included with the computer at the time of purchase; I needed to install the OS onto a new harddrive, so they sent me a recovery USB instead, but it did not include any of the drivers or updates up to the time of purchase; the computer could not even recognize the harddrive in order to complete the installation; I would think I purchased a legitimate right to use Win when I purchased the computer and I should have received a DVD with a complete copy of the software I was entitled to, but this was not the caseFourth, Dell failed to send an eBill to my bank after I received confirmation that I was registered for eBills; billing info simply does not appear in my bank's bill pay; therefore, I decided I would just pay it directly from Dell's website; after registering and seeing my billing info on the website, I clicked on the pay button and it repeatedly kicks me offFifth, Dell promised to give me a 10% cash back incentive for opening a line of credit with them; they have never delivered the reward and I will have to call back to ask them about itThis may seem like a minor glitch that could be resolved with a call to customer service, but after spending hours with their reps, many of whom are difficult to understand, on so many other problems, I feel that it's just another problem in a long list of issues this company has
I placed an order for a new computer on 12/The ship date showed that it would be shipped out on 12/which was perfect since I was ordering this for someone for a Christmas giftIt was a sale item with limited quantities available but it said that the product was only 72% claimed at the time I placed the orderMy math tells me that there was still 28% stock left at that timeSo I placed the order12/came and went and when I hadn't received my product, I got back on the website to find that the status had been changed (without notification) The new ship date was now 1/8/- 1/11/I was very upset as this was supposed to be a gift for my wife for ChristmasI spoke with a couple different agents at Dell but nothing was resolvedDell then contacted me on 12/27/and told me that they had changed the status of the orderNow the estimated ship date is after 2/8/This is terrible! I have to wait OVER months for an product that the claimed was in stockThis sounds like
I purchased a new Dell computer a few months ago it is still under warranty through September, However, I am very upset with the way that my warranty service request was handled, session ID # ***
The issue I was facing was that: I selected the option to have the Lock Screen display the "windows spotlight" random pictures each day, but it no longer doesMy screen should lock after minutes, but it never happensIt just stays on wherever I last left it
The Dell tech support person I contacted through the chat option claims that this issue isn't handled by my warranty, that it's a Microsoft issue However, if it's a Microsoft issue, Windows came pre-loaded on my computer when I received it, so it should be covered Also, how do I as a consumer know that it's not a failing of a Dell hardware component?
I just want Dell to honor the warranty that I purchased when I bought my computer and take care of this issue for me
I was contacted by DELL via e-mail with a BIOS update to improve my computer's performanceImmediately after running the update, my computer failedI was not able to see anything on my computer; just a white power lightIt was as if my computer totally powered down without warning and it was inaccessible I contacted DELLThey offered to diagnose my computer for a fee of $The computer was shipped to Dell and they informed me I had a motherboard issue that would cost $to replace
After receiving the diagnosis and repair quote, I did some research on the WEBThere are tons of articles/complaints/and blog sites that address this very issue of the BIOS download disabling the motherboard of a computer I contacted DELL and asked what their position was regarding this issueThey stated I was out of warranty, they had no position and I needed to pay $for repairI explained that I had tons of evidence pointing to the download as the cause to the motherboard failu
I ordered an Alienware laptop on Cyber Monday November 28th, I received and email on December 7th the ordered had been cancelled I called and they said the components were no longer available but they could sell me the same one with a down graded battery and up graded blue tooth card for $more I said I wasn't interested On December 9th I received an email from an order manager that told me there was an error but they could redo the order if I called I called they replaced the order with the original battery but updated card for the same price I was told it would be delivered between December 14th and 16th On the 16th I noticed it still had not shipped according to their website I called the represenative and left a message and I emailed the represenative I didn't get a response but the online was updated to delivery on December 18th which would be a Sunday On the 17th my husband called was hung up on 2x before someone told him that it could not be shipped a
I will spare you the details Suffice it to say that Dell provides the single worst customer service in the history of the world Not only did they do wrong by me, but they consistently refused to adequately understand or address the situation in any meaningful way Ultimately they resorted to branding me, their former long-time customer, as a liar and a thief in order to justify their awful behaviorIf you want to enjoy the ultimate in pain, aggravation, and regret, then by all means become a Dell customer and purchase any of their products If you'd rather avoid this particular ring of Hell and its agonies, look anywhere else for your computing needs
I Bought Dell Laptop for business Accounting on December sales From *** *** Canada and opened it some times in Jan , it was too slow, try to diagnose
by Software in PC and on-line, Never pass Hard drive , In task manager is always 100% usage, Show it to friend who knows more about computer and he suggested hard drive has problem, Took it to *** *** and they look at it and had same idea , however because it was pass month they wouldn't fix it or took it back, Came home made phone call to dell and was on it for 2-hours, some one on-line check everything and format whole thing, and admit it has problem but it is windows problem not Hard drive and I have to wait until next windows update, Really!!! I bought new laptop and that is my answer, I took it back to *** *** and they laughing t the answer I got from Dell technician, I called again and ask to talk to supervisor since I didn't want to go to 2-hours of chat and on-line fix ( which was useless) , put me on hold for min an
I bought a laptop that is less than a year oldLast week, the battery stopped chargingI took the laptop to Best Buy and an employee identified the problem as the chargerThe laptop charged at the store using one of their chargersHe told me to contact Dell because Best Buy didn't sell Dell products
I have contacted Dell twice, using contact information on their siteI just spent the past minutes looking at their site, trying to find my account informationI've had an account with Dell for almost yearsAnd I have never had this kind of issue until now
Ordered a laptop on December 18th with express shipping and received confirmation e-mail stating that delivery window was December 22-Talked to customer service representative numerous times to confirm my laptop would get here by the 28thEven today, on the 27th, they stated that the laptop would arriveAs of 1600, I checked the status of the laptop, and the delivery window was pushed back to January 3-without any notificationsI told customer representatives several times that I’ll be traveling on military orders for a whole month starting January 2nd and needed the laptop this weekThey assured me that I’d receive it by the 28th, but obviously that was a lieWhen I called, they told me they don’t know where the laptop isI’m flying out on January 2nd and really need this laptop for work as I’ll be on business trip for a whole month away from home