I ordered a laptop computer on July 10, (Order # ***) (Dell Purchase ID # ***) for a total of $1, I received an email that the package had shipped on July 16, Dell requested the shipment be returned to them on July 20, and I never received the laptop at my residence I was told the order was cancelled and I would receive a refund within 3-days I have made numerous attempts to get information on the status of my refund The latest customer service rep said that the refund was "posted" (I assume posted in Dell's system??) on July 26, and that the money should be back in my account within hours Here it is August 8, and the refund is still not in my account Every time I call Dell I am transferred at the minimum seven times and cannot get a straight answer from any of the representatives I would like the money refunded to the credit card used at the time of the purchase as soon as possible
I ordered a TV yesterday on July 2018, we discussed our issue at home with switching providers and decided to wait a couple weeks to order the new TV to make sure things will work first
I got onto my account and logged in, filled out questioner and submitted cancel my order placed yesterdayI received a letter back saying order non cancelable and to call ***I talked to an agent who ask me the same questions of why I want to return and she also denied, I ask for her supervisor, I talked to a *** *** and also told me the same thing, I can wait the two weeks for it to be delivered then resubmit and pay a 15% restocking fee and shippingAs of right now the order is still in as of july 4th as shoiwing, received then Order Number: *** confirmed, at this time on July th at 10:06am item has not shipped
I feel Dell is forcing me to buy their product and as a result will never do business with them again
Dear Sir or Madam,
Kindly check the inbox of [email protected] as I sent the written complaint to that email address and to MrMichael D*** President of Dell/Alienware productsThe issue is regarding:
Recurring technical problems in New Alienware r
Even though the Premium Warranty is valid online from July till July 2018, still the support department of Dell Incwrote that the warranty is invalidIf so, then WHY didn't they edit the warranty status online - whensoever it was cancelled from their side
the product Alienware rhas value of $and I additionally added 8gb extra DDRRAM and MSSD of gb in the additional empty slot
I requested MrDell since Dec or (2017) for replacement because the battery or charger have problems
Regards,
Mazhar A*** ***
Currently in *** ***
***
I purchased a Laptop Computer from Dell back in April of this year I received the laptop on April 17th and upon turning on the unit discovered it was not functional I contacted Dell and started the return process which they assured me would provide me a FULL Refund of the $that I spent on the non-functioning product The laptop was sent back UPS as Dell requested on April 18th on tracking number *** I was just notified via email by a Dell Representative that my refund was applied to my AMEX Card When I logged in to my account I noticed the refund was only for $and not the original amount owed to me by Dell of $ I have tried contacting Dell several times and I keep getting the run around that they can't help and to call other departments This is beyond ridiculous and fraud in my opinion I have all of the supporting evidence that shows I am entitled to a full refund and will be happy to provide it if necessary Please help me get my money
I have exclusively had Dell computers in my household and have recommended them many times to friends, family, and colleagues but it is safe to say that will most definitely be changingI have had Dell office computers as well as Alienware laptops and I have been with Dell for a long timeWhen I spend around $1,on an Alienware laptop and pay hundreds extra for premium support and warranty I expect the service and warranty of Alienware to be exceptionalHowever, Dell refuses to replace a battery for my laptop even though the Dell application "SupportAssist" on my computer said it should be covered under my warranty planI am extremely disappointed with the tech support that Dell has provided meDo yourself a favor and avoid purchasing Dell computers and instead opt for a company with good computers and good customer service
Nov 26th - Order Alienware R1440p/1070/6820HK with additional support for $Ship window 2-DecemberOrder confirms immediately after payment
Dec 1st - No tracking number yet, chat to check statusOrder is fine and will process
Dec 6th - No tracking numberChat to check status, order is delayed until the 13th
Dec 9th - Chat to check statusOrder is invalid and will have to be canceledCall DellTalk to modifications team, yes it will have to be canceled, you can re-orderGet a quote for the same price but RGTX 1060/6700HQ/FHDnot close to what I orderedComplainGet another quote with a little extra SSD space and 4k screen but price is matchedPlace order through Dell website
Dec 13th - Order still in processing and not confirmedChat to check statusAccount information invalidCredit card was hit with pending charge, all my information was correctCall, Dell rep says it is on their endOrder must be canceledAssigned Dell CSR to handleNo contac
The item is not delivery to my address and it shipped backYou can check the ship tracking number ***, it is saying : Shipper requested shipment to be returned - Unable to deliver shipment - Returning to shipper However, I didn't get my money backCan you help me to check this and refund me the money? Thanks, ***
I have had one problem after another since I originally purchased a brand new computer from Dell between Octber and November My original purchase was returned because of issues with the keyboard and the screenExtra letters would show up when I was typing, usually "e's" and "o's" seemed to be the culprits which produced extra lettersSome letters even skipped or didn't show up, but left a space insteadThe browser window would often just disappear for no reason at all The touchpad was so crazy and sensitive that I had to turn it offThe cursor would ski all over the placeI'd be in themiddle of typing a paragraph, then suddenly the cursor might be in the middle of another word in a previous paragraphAt first, and for a while, I couldn't tell if it was just me or the computer in questionAfter going back to an older computer, I realized that my typing skills had not diminished and that the probem was, in deed, the computer, a Dell Inspiron Signature EditionWhe
We ordered a product The product did not come as we requestedI have been trying to be in touch with our customer service rep for days and no call back
When trying to call and speak with a Supervisor, I am put on hold for minutesWhen I was connected to a supervisor, he spoke down to me and tried to transfer me to a sales rep and tech support ( I have spoken to tech support and I do not want customer service)
I would like a customer service rep who wants to help I told the supervisor I wanted a different supervisor, someone who wanted to help He asked me to stop cutting him off and I asked for someone who would help
I then was put on mute for another 5-minutes, then put through the intro phone service
I then was transferred to a man name *** who wouldn't transfer me until I told him the issueI didn't want to explain my situation for the 5th time in less than an hr but I didHe then transferred me to a U.S agent who was not a supervisor n
the computer has alot of issues a called and explain all of them and they only fix one of I told them about the wifi and the memory issues I send the computer for service and again same issues I ask for a replacement computer and they told me that is not possible that I can take the computer for repairs againthis is not acceptable this is my work and college computer is not a cheap computer I want a replacement
I placed an order for simple ink from Dell *** My cr is *** I am a small business owner and have been using Dell for more than years I have never had problems like I have encountered this past order I originally placed an order for cyan ink via the website www.Dell.com The original order was placed Nov 16/order number *** The order was shipped to my home by a delivery service but the delivery notice was placed on the front door of the home which we do not use often especially in colder months and besides this we had a loved one sick in hospital at that time I noticed the delivery notice and attempted to divert the ink being returned to Dell I called Dell on Dec 4/and waited over 45mins until I could speak with someone I am a small business so attempts to transfer me to another dept failed as I was hung up on over the phone I called back and had to wait extended period of time again before I could speak with someone I was extr
After successfully completing an order for a new monitor on July 31, I expected it to arrive by the delivery date of August 4th It did not and I waited till August 7th to request an update from dell Not only did dell not respond to my update request but dell actually cancelled my order for no reason a few days later to which I sent another correspondence which Dell did not respond to until August 16th with the ridiculous "answer" of problem with the payment and the order got cancelled The only issue appears to be that I actually used my dell gift card that I received from a previous order and a dell rep choose to not honor it and cancelled my order
Dear Revdex.com
I am writing to you for your help I am a Dell customer I placed four orders for Dell laptops from Dell Small Business department on September 21, The order information are as follows:
Order #1: ***, Inspiron Series (Intel(R)) - 5759,model i5759-2012SLV, item total $
Order #***, Inspiron Series (Intel(R)) - 5759, model i5759-2012SLV item total: $
Order #***, Inspiron Series (Intel(R)) - 5759, Model Dell i5759-6129SLV, item total: $
Order #***, Inspiron Series (Intel(R)) - 5759, Model, Dell i5759-6129SLV, item total: $
I have not received the laptops I ordered in the above ordersInstead, for some reason, Dell called back the packages for the above orders and the packages was delivered back to Dell By September As of today, I only received refund of $(refund order# ***, do not know which original order Dell refunded for) and a partial re
I purchased a refurbished monitor from dell on February 18th with order number ***I initially had issues with my order being canceled without my notificationA couple of weeks later I called to find out why I hadn't received my order yetI was told someone in sales canceled it without a reason I was told they were paying for expedited shipping if I remember correctly this didn't happen either
When I finally did receive my monitor it looked as though it hadn't been inspected from whoever returned it last since it was refurbishedIt still had the paper in it that the previous owner was supposed to annotate with the flaws so Dell could refurbish the itemThis makes since because the monitor was faultyAfter numerous days of troubleshooting on my own and then repeating the steps with their technical support team, the monitor was no better offI was told a new monitor was on the wayAfter weeks or months, I can't remember at this point, I still hadn't received any
Disappointed with customer service, tech support, customer care, returns and every other person in Dell I have wasted speaking to for the entire afternoon/eveningPurchased a computer that wouldn't boot up, contacted support within hours of receiving the computerSince then it has been a nightmare trying to get it working at first and then being told it is hard drive failure to trying to get it replaced and finally returnedComplete joke of customer serviceIn one phone call I was transferred to different people all of which said they couldn't do anything and to speak to the next personUltimate example of passing the buck with no one willing to helpGetting a replacement computer days after getting the initial junk machine is unacceptable especially when you can go online and buy the same machine for delivery the next dayThis experience is making me reconsider being a loyal Dell purchaser
Computer purchased Apr 2016, random freezing of system from the beginning Dell sent tech times to replace parts Dec 5, last time, froze again within hours of his visit I have requested replace/refund, Dell says no I have spent 40-hours running diagnostics, reinstalling software, etc Tech was to replace memory but did not I have been giving more incorrect info than correct Have spent hours on the phone, email, and Facebook messaging
Motherboard on laptop computer totally failed after monthsThe speakers and touchpad were also defective prior to thatI reported the issue to the Dell warranty departmentLaptop had a month warrantyFirst, they deleted my report in the system so days passed without any folluntil I called backAfter that, in-home tech appointments over the course of a month failed to fix the laptop (one no-call no-show appt)These each had a 9-appointment window, so I had to stay home from work on daysAfter 10+ hours on the phone, they finally agreed to send the laptop to the warehouseAfter a couple weeks, they mailed it back to me, but there were still significant problems remaining with the laptopMost importantly, though they had just replaced the battery as part of the repair, the machine would not run at all on battery power (immediately powered off when AC Adapter removed)It had been ~days since I first contacted the warranty team at this pointNow they are c
I purchased a business laptop from Dell Latitude I also bought next business day on-site warranty The mouse-pad came defective out of the box and also no sound I have called Dell more than times and have spent over hours to trouble-shoot the problem Dell has replaced mouse-pad, and mother board but to no avail They asked me to re-install windows but even that didn't help It's ironic that Dell technician asked me if I can find another laptop and put that laptop's hard drive into the defective laptop to see if it would resolve the issue
I have reminded Dell technician about Lemon Laws multiple times but they always tell me that they DO NOT honor lemon laws They have asked me to ship the laptop to Dell depot for trouble-shooting but it can take business days I told them that I used laptop for my consulting business and cannot be without it for that long I am loosing valuable billing hours as it is Additionally, have bought NBD warranty and I
I bought an Alienware Rthat is manufactured by Dell on Sept2, last week the SATA hard drive in my laptop, where all -of my school files and personal files are stored, would not show up as a usable drive in windowsThe diagnostics showed the drive but BIOS and Windows could not see it which made it unusableI contacted Dell support and the person I spoke to had me troubleshoot for hoursUltimately reflashing the BIOS resolved the issue but being that I understand computers that is like firing a nuke for a bug problemI asked the agent to send someone out as I spent top dollar on this laptop because it is a necessity for me to complete my school workHe declined but stated he would email me and if I had any issues I could call him directly and he would send someone out The issue returned a week and a day later, I called support and the first person refused to send someone out and the supervisor hung up on me before I could even talk to anyoneI then proceeded to ref
I bought a computer online for Dell in December of Tag number *** I didn't set the computer up for a few weeks It then took me a few more weeks to load the software I use I found out that when I connect a second monitor to the computer using an adaptor that takes a VGA plug to a USB port The adaptor requires software to be loaded The software locks up windows When I ordered the computer I didn't want windows I wanted windows Due to the software I use works much better on than Dell would not sell me I have called many many times for hours at a time, had them on chat line for hours and hours with them working on my computer I have sent the computer to TX service center They put a new hard drive in and reloaded windows It locked up again Today they sent a service guy to look at the computer He put another hard drive in and mother board I showed him the adaptor and how it kills windows He tried to fix it but said I had to call del
I ordered a laptop computer on July 10, (Order # ***) (Dell Purchase ID # ***) for a total of $1, I received an email that the package had shipped on July 16, Dell requested the shipment be returned to them on July 20, and I never received the laptop at my residence I was told the order was cancelled and I would receive a refund within 3-days I have made numerous attempts to get information on the status of my refund The latest customer service rep said that the refund was "posted" (I assume posted in Dell's system??) on July 26, and that the money should be back in my account within hours Here it is August 8, and the refund is still not in my account Every time I call Dell I am transferred at the minimum seven times and cannot get a straight answer from any of the representatives I would like the money refunded to the credit card used at the time of the purchase as soon as possible
I ordered a TV yesterday on July 2018, we discussed our issue at home with switching providers and decided to wait a couple weeks to order the new TV to make sure things will work first
I got onto my account and logged in, filled out questioner and submitted cancel my order placed yesterdayI received a letter back saying order non cancelable and to call ***I talked to an agent who ask me the same questions of why I want to return and she also denied, I ask for her supervisor, I talked to a *** *** and also told me the same thing, I can wait the two weeks for it to be delivered then resubmit and pay a 15% restocking fee and shippingAs of right now the order is still in as of july 4th as shoiwing, received then Order Number: *** confirmed, at this time on July th at 10:06am item has not shipped
I feel Dell is forcing me to buy their product and as a result will never do business with them again
Dear Sir or Madam,
Kindly check the inbox of [email protected] as I sent the written complaint to that email address and to MrMichael D*** President of Dell/Alienware productsThe issue is regarding:
Recurring technical problems in New Alienware r
Even though the Premium Warranty is valid online from July till July 2018, still the support department of Dell Incwrote that the warranty is invalidIf so, then WHY didn't they edit the warranty status online - whensoever it was cancelled from their side
the product Alienware rhas value of $and I additionally added 8gb extra DDRRAM and MSSD of gb in the additional empty slot
I requested MrDell since Dec or (2017) for replacement because the battery or charger have problems
Regards,
Mazhar A*** ***
Currently in *** ***
***
I purchased a Laptop Computer from Dell back in April of this year I received the laptop on April 17th and upon turning on the unit discovered it was not functional I contacted Dell and started the return process which they assured me would provide me a FULL Refund of the $that I spent on the non-functioning product The laptop was sent back UPS as Dell requested on April 18th on tracking number *** I was just notified via email by a Dell Representative that my refund was applied to my AMEX Card When I logged in to my account I noticed the refund was only for $and not the original amount owed to me by Dell of $ I have tried contacting Dell several times and I keep getting the run around that they can't help and to call other departments This is beyond ridiculous and fraud in my opinion I have all of the supporting evidence that shows I am entitled to a full refund and will be happy to provide it if necessary Please help me get my money
I have exclusively had Dell computers in my household and have recommended them many times to friends, family, and colleagues but it is safe to say that will most definitely be changingI have had Dell office computers as well as Alienware laptops and I have been with Dell for a long timeWhen I spend around $1,on an Alienware laptop and pay hundreds extra for premium support and warranty I expect the service and warranty of Alienware to be exceptionalHowever, Dell refuses to replace a battery for my laptop even though the Dell application "SupportAssist" on my computer said it should be covered under my warranty planI am extremely disappointed with the tech support that Dell has provided meDo yourself a favor and avoid purchasing Dell computers and instead opt for a company with good computers and good customer service
Nov 26th - Order Alienware R1440p/1070/6820HK with additional support for $Ship window 2-DecemberOrder confirms immediately after payment
Dec 1st - No tracking number yet, chat to check statusOrder is fine and will process
Dec 6th - No tracking numberChat to check status, order is delayed until the 13th
Dec 9th - Chat to check statusOrder is invalid and will have to be canceledCall DellTalk to modifications team, yes it will have to be canceled, you can re-orderGet a quote for the same price but RGTX 1060/6700HQ/FHDnot close to what I orderedComplainGet another quote with a little extra SSD space and 4k screen but price is matchedPlace order through Dell website
Dec 13th - Order still in processing and not confirmedChat to check statusAccount information invalidCredit card was hit with pending charge, all my information was correctCall, Dell rep says it is on their endOrder must be canceledAssigned Dell CSR to handleNo contac
The item is not delivery to my address and it shipped backYou can check the ship tracking number ***, it is saying : Shipper requested shipment to be returned - Unable to deliver shipment - Returning to shipper However, I didn't get my money backCan you help me to check this and refund me the money? Thanks, ***
I have had one problem after another since I originally purchased a brand new computer from Dell between Octber and November My original purchase was returned because of issues with the keyboard and the screenExtra letters would show up when I was typing, usually "e's" and "o's" seemed to be the culprits which produced extra lettersSome letters even skipped or didn't show up, but left a space insteadThe browser window would often just disappear for no reason at all The touchpad was so crazy and sensitive that I had to turn it offThe cursor would ski all over the placeI'd be in themiddle of typing a paragraph, then suddenly the cursor might be in the middle of another word in a previous paragraphAt first, and for a while, I couldn't tell if it was just me or the computer in questionAfter going back to an older computer, I realized that my typing skills had not diminished and that the probem was, in deed, the computer, a Dell Inspiron Signature EditionWhe
We ordered a product The product did not come as we requestedI have been trying to be in touch with our customer service rep for days and no call back
When trying to call and speak with a Supervisor, I am put on hold for minutesWhen I was connected to a supervisor, he spoke down to me and tried to transfer me to a sales rep and tech support ( I have spoken to tech support and I do not want customer service)
I would like a customer service rep who wants to help I told the supervisor I wanted a different supervisor, someone who wanted to help He asked me to stop cutting him off and I asked for someone who would help
I then was put on mute for another 5-minutes, then put through the intro phone service
I then was transferred to a man name *** who wouldn't transfer me until I told him the issueI didn't want to explain my situation for the 5th time in less than an hr but I didHe then transferred me to a U.S agent who was not a supervisor n
the computer has alot of issues a called and explain all of them and they only fix one of I told them about the wifi and the memory issues I send the computer for service and again same issues I ask for a replacement computer and they told me that is not possible that I can take the computer for repairs againthis is not acceptable this is my work and college computer is not a cheap computer I want a replacement
I placed an order for simple ink from Dell *** My c
r is *** I am a small business owner and have been using Dell for more than years I have never had problems like I have encountered this past order I originally placed an order for cyan ink via the website www.Dell.com The original order was placed Nov 16/order number *** The order was shipped to my home by a delivery service but the delivery notice was placed on the front door of the home which we do not use often especially in colder months and besides this we had a loved one sick in hospital at that time I noticed the delivery notice and attempted to divert the ink being returned to Dell I called Dell on Dec 4/and waited over 45mins until I could speak with someone I am a small business so attempts to transfer me to another dept failed as I was hung up on over the phone I called back and had to wait extended period of time again before I could speak with someone I was extr
After successfully completing an order for a new monitor on July 31, I expected it to arrive by the delivery date of August 4th It did not and I waited till August 7th to request an update from dell Not only did dell not respond to my update request but dell actually cancelled my order for no reason a few days later to which I sent another correspondence which Dell did not respond to until August 16th with the ridiculous "answer" of problem with the payment and the order got cancelled The only issue appears to be that I actually used my dell gift card that I received from a previous order and a dell rep choose to not honor it and cancelled my order
Dear Revdex.com
I am writing to you for your help I am a Dell customer I placed four orders for Dell laptops from Dell Small Business department on September 21, The order information are as follows:
Order #1: ***, Inspiron Series (Intel(R)) - 5759,model i5759-2012SLV, item total $
Order #***, Inspiron Series (Intel(R)) - 5759, model i5759-2012SLV item total: $
Order #***, Inspiron Series (Intel(R)) - 5759, Model Dell i5759-6129SLV, item total: $
Order #***, Inspiron Series (Intel(R)) - 5759, Model, Dell i5759-6129SLV, item total: $
I have not received the laptops I ordered in the above ordersInstead, for some reason, Dell called back the packages for the above orders and the packages was delivered back to Dell By September As of today, I only received refund of $(refund order# ***, do not know which original order Dell refunded for) and a partial re
I purchased a refurbished monitor from dell on February 18th with order number ***I initially had issues with my order being canceled without my notificationA couple of weeks later I called to find out why I hadn't received my order yetI was told someone in sales canceled it without a reason I was told they were paying for expedited shipping if I remember correctly this didn't happen either
When I finally did receive my monitor it looked as though it hadn't been inspected from whoever returned it last since it was refurbishedIt still had the paper in it that the previous owner was supposed to annotate with the flaws so Dell could refurbish the itemThis makes since because the monitor was faultyAfter numerous days of troubleshooting on my own and then repeating the steps with their technical support team, the monitor was no better offI was told a new monitor was on the wayAfter weeks or months, I can't remember at this point, I still hadn't received any
Disappointed with customer service, tech support, customer care, returns and every other person in Dell I have wasted speaking to for the entire afternoon/eveningPurchased a computer that wouldn't boot up, contacted support within hours of receiving the computerSince then it has been a nightmare trying to get it working at first and then being told it is hard drive failure to trying to get it replaced and finally returnedComplete joke of customer serviceIn one phone call I was transferred to different people all of which said they couldn't do anything and to speak to the next personUltimate example of passing the buck with no one willing to helpGetting a replacement computer days after getting the initial junk machine is unacceptable especially when you can go online and buy the same machine for delivery the next dayThis experience is making me reconsider being a loyal Dell purchaser
Computer purchased Apr 2016, random freezing of system from the beginning Dell sent tech times to replace parts Dec 5, last time, froze again within hours of his visit I have requested replace/refund, Dell says no I have spent 40-hours running diagnostics, reinstalling software, etc Tech was to replace memory but did not I have been giving more incorrect info than correct Have spent hours on the phone, email, and Facebook messaging
Motherboard on laptop computer totally failed after monthsThe speakers and touchpad were also defective prior to thatI reported the issue to the Dell warranty departmentLaptop had a month warrantyFirst, they deleted my report in the system so days passed without any folluntil I called backAfter that, in-home tech appointments over the course of a month failed to fix the laptop (one no-call no-show appt)These each had a 9-appointment window, so I had to stay home from work on daysAfter 10+ hours on the phone, they finally agreed to send the laptop to the warehouseAfter a couple weeks, they mailed it back to me, but there were still significant problems remaining with the laptopMost importantly, though they had just replaced the battery as part of the repair, the machine would not run at all on battery power (immediately powered off when AC Adapter removed)It had been ~days since I first contacted the warranty team at this pointNow they are c
I purchased a business laptop from Dell Latitude I also bought next business day on-site warranty The mouse-pad came defective out of the box and also no sound I have called Dell more than times and have spent over hours to trouble-shoot the problem Dell has replaced mouse-pad, and mother board but to no avail They asked me to re-install windows but even that didn't help It's ironic that Dell technician asked me if I can find another laptop and put that laptop's hard drive into the defective laptop to see if it would resolve the issue
I have reminded Dell technician about Lemon Laws multiple times but they always tell me that they DO NOT honor lemon laws They have asked me to ship the laptop to Dell depot for trouble-shooting but it can take business days I told them that I used laptop for my consulting business and cannot be without it for that long I am loosing valuable billing hours as it is Additionally, have bought NBD warranty and I
I bought an Alienware Rthat is manufactured by Dell on Sept2, last week the SATA hard drive in my laptop, where all -of my school files and personal files are stored, would not show up as a usable drive in windowsThe diagnostics showed the drive but BIOS and Windows could not see it which made it unusableI contacted Dell support and the person I spoke to had me troubleshoot for hoursUltimately reflashing the BIOS resolved the issue but being that I understand computers that is like firing a nuke for a bug problemI asked the agent to send someone out as I spent top dollar on this laptop because it is a necessity for me to complete my school workHe declined but stated he would email me and if I had any issues I could call him directly and he would send someone out The issue returned a week and a day later, I called support and the first person refused to send someone out and the supervisor hung up on me before I could even talk to anyoneI then proceeded to ref
I bought a computer online for Dell in December of Tag number *** I didn't set the computer up for a few weeks It then took me a few more weeks to load the software I use I found out that when I connect a second monitor to the computer using an adaptor that takes a VGA plug to a USB port The adaptor requires software to be loaded The software locks up windows When I ordered the computer I didn't want windows I wanted windows Due to the software I use works much better on than Dell would not sell me I have called many many times for hours at a time, had them on chat line for hours and hours with them working on my computer I have sent the computer to TX service center They put a new hard drive in and reloaded windows It locked up again Today they sent a service guy to look at the computer He put another hard drive in and mother board I showed him the adaptor and how it kills windows He tried to fix it but said I had to call del