To whom it may concern,
I purchased a Dell Precision Tower at the end of December
I am writing today to express my dissatisfaction that I have experienced since I received my computer
For starters, when I called Dell to place my order, I made it clear to the Dell sales rep that it was very important that (although my order included internal 3.5” HDDs) the PC be expandable to a total of HDDsThe sales rep assured me that this would not be a problem
Upon receiving my order, I opened the case and was very disappointed to see that the system came with a total of bays, which all occupied, for the DVD drive and by the HDDsSo even though there are SATA ports on the motherboard, there are no other available bays into which I could mount an additional HDDs
Since then I have spent countless hours speaking to your "tech support" departmentAlso, please note, I purchased the system,with a full tech support plan for years, which is supposed to include sam
I received a Dell Inspirion on December 25, as a gift from my husband Within a few weeks the computer started to not work I was receiving driver error messages, the touch screen was not responding and the processing of web pages and applications was very slow After spending over hours on the phone with technical support on 2/28/the problems were not resolved My case was transferred to an Advanced Resolution Team Member, ***, on 2/29/ My laptop was immediately shipped to Dell's repair depot on 3/7/and I received it back on 3/12/ Based on the resolution printout I received the following repairs were made: IO/Daughter Board replaced, LCD Panel replaced, Cables replaced, LCD Cable Replaced, and the main logic Board was replaced
Upon receiving the computer back I found that while some of the issues were resolved, some were not and there were now additional issues (The tablet mode was not functioning) I contacted B*** on 3/15/and he
On 1/6/I purchased a Nvidia GEFORCE Titan X 12GB Graphic Card from Dell.com (Part#: TFHG2, SKU#: 490-BCZN)
After receiving the graphics card, I realized it didn't fit my PC desktop (upon ordering I even entered in my PC Service Tag to search for compatible graphics cards)
I initiated a return on 2/6/and was issued a UPS generated label to send the graphics card back to dell
Dell received the graphics card back on 2/9/
I noticed that I never was issued a credit on my dell account for the return and called to inquire on 3/3/ The agent said that the return was cancelled, and I asked to speak to a supervisor The supervisor initiated a return request and said I would have a refund in 3-business days
I still had not been issued a refund for the product and called back 4/5/ The agent said that the refund was cancelled because they received a different graphics card, and upon looking into it was told they would initiated a refund request and a reque
Below is the complaint I send Dell via Facebook after several phone call attempts
Purchased a TV from Dell.com on 08-24-16, received it broken, no problem it happens, called Dell Customer service on 09-02-(the day I received it) processed the return shipping and was told I would receive an email notification with new tracking of replacement TV; never received that emailCalled again days later, was told the TV is on backorder, was offered much MUCH worse models as a replacement, I passed, and while talking with Dell, it became available again, processing would be expedited, shipped over night and I would receive an email confirmation; total time on the phone is hoursNever received one email, never received a TV and I called them back on 09-09-After another 45min on the phone, talked to more individuals, again the TV is backordered but became magically available while talking with them and was promised I would receive emails this time, one directly from a manager
On Dec8, 2015, I purchased a Bose noise cancelling headset from Dell.com (order #***)The headset was defectiveI contacted Dell's Return and Order Modification Department to return the headset for a refundDell received the returned defective headset on Jan13, (UPS tracking number ***)Dell was supposed to give the refund within days of receiving the returned headsetHowever, I did not receive the refundOn Feb18, 2016, I called Dell's Return and Order Modification Department regarding this problemThey said it was some communication mistake within Dell and that the refund would take another 3-business days It is now business days later, and I still have not received the refund
I was experiencing issues with my Dell "updating" itself without my consent and it getting virusesI continued to call Microsoft about the issues and for a whole months, they kept attempting to fix the issuesA rep then told me I needed to contact DELL not Microsoft and when I did, my computers warranty had ended a month beforeI was livid that they didn't help me out with anything even though I attempted to get the issues fixed with MicrosoftI was not aware that DELL was the one I was supposed to contactDELL has refused to fix my computer OR refund me for the tower
I purchased a Dell Latitude laptop computer on October 21, The computer that I purchased was a Refurbished computer from Dell with a Warranty remaining on the computer until June Issues began occurring with the computer having overheating issues and the screen freezing as well as other issuesI contacted Dell on 10/27/and spoke with *** ***, a Dell Technical Support Representative In the discussion with Ms***, she mentioned that the computer was not available for an exchange as it was past the days since the original purchase, however, the warranty would cover repairing the computer, and if the computer couldn't be repaired, that Dell would replace the computer The computer was sent to the Dell Depot for repairsDell technicians replaced Fan, Heatsink and main logic board I received the computer back on or about 11/04/ Upon startup, the overheating issues were resolved, however, the screen freezing problem continued On 12/28/2016, I con
This computer was purchased 5/12/ I started having issues with the screen going black and not returning and having to force it to shut down I could still hear whatever was running; it was just black Finally, it would not turn it back on at all I called for tech service; a Dell tech person wiped the computer, this not being ideal as I lost a bunch of stuff and had to start this major aggravation all over getting it set up again Whatever else she did, didn't work Since then, I have been with or different tech people, I have had to make time in my very busy schedule to be here waiting for a call Two times they messed up the time zone One time I missed them (or should I say they missed me); the next time I guessed what was going on so I waited longer As of this time, in the short time I have had this computer I have had to force shut down times! I have no more patience Clearly this computer is damaged What do I have to do to get this done?
Dell Auto renew for Office SubscriptionThis company makes it impossible to locate the turn off for auto renew on a subscriptionI was charged for a officerenewal and was told that it is not possible to cancel it now because it already renewedHowever I had to have a service provider access my laptop and account to show me where the product was located because its impossible to findTHey will immediately turn it off and end access but you get zero money backDefinitely a scam! They make it very difficult actually impossible to find the shut offEmail is not accepted
I purchased Dell XPS all in one computers months agoBoth have started to have increasing black screens despite being onI found online that this has been a chronic issue with this computer since I have just spent hours on the support line with Dell, where despite my current hardware warranty, they feigned ignorance that this is a recognized problem with the computer, and refused to provide any service unless I paid additional money for a software warrantyThey refused to tell me the likely cause of the black screen issue on both of my computersOnline accounts indicate this is usually a hardware issueThis has cost me 1/of work, let alone loss of documents and the cost of purchasing replacement computers
I ordered a total of products from DellOf them, was fine, was never delivered, and was unsatisfactoryThe order was placed officially on 10/24/ and I began attempting to return the product(s) on 11/10/One of the emails I received included an SR (or service request) number When I attempted to follow the link provided to check on the status of the return (11/11/16) (because the emails related that there would be an additional e-mail which would include return shipping information, and I had not received such an e-mail) and it said that no service record was found by that numberSo I went and tried to return the product again and it said that there was already a return being processed with that order number
They only accept returns within days and I'm getting extremely frustrated hereI have attempted to call multiple times and all I get is one "customer service rep" after another (whom, by the way, speak almost unidentifiable English) transferring me to the n
I bought a Dell Inspiron 11-(very basic machine, 32GB solid state) less than a year ago and now am finding out it can no longer operate using the system it was delivered with (Windows 10) due to lack of enough memoryI knew I was buying a laptop with limited memory but I also knew I would only operate it with the "basic" software that I ordered it with AND would only store my files externallyEverything worked fine for about months, then I started getting 'insufficient memory' warnings as periodic software updates tried to automatically take care of themselves The laptop became essentially unuseable in August when Windows needed more space to upgrade than I could provide even after stripping Office, Google, and anything else I couldAt one point I paid $for 500GB harddrive to upgrade it but have since found this model won't accomodate it (they make models similar, but I have the one that does not)After a number of "chats" and checking online, I see that many others have had similar problems and noone found Dell to be helpful in resolving itMost recently I turned the laptop over to IT professionals who have had it for almost a week and are still trying to get it to upgrade so I think I'm at the end of my ropeMy wife & I have owned a number of Dells over the year and have been happy in the past, but no so nowAll I want is a laptop that will CONTINUE doing what it did when I bought it/w.a./
Dell Alienware laptop has now been sent in or service techs sent out to replace major components of the machine that is months old The first tech came out when the machine was less than a month old The machine had a defective DC cable and burned a hole in the device After every attempt to repair the machine they have failed and the issues have persisted
I purchased a Dell computer, my screen crackedI called customer service was told it was not warranty covered and needed to pay the repair feeI understood and was willing to assume the costsI was given a service order number from the representative that document my call and issueWhen I called a week later to make my payment I was told that it could not be taken since my account was on holdI was advised that I had already attempted to make a payment and it was being processedWhen I mentioned that I had never made any payment the rep began to confirm my information- turns out my service order number had been mixed up with someone elseDell has someone else's address, credit card#, and issue all under my name and service orderBecause it is an issue of security due to the cc#, which I completely understand, they could not take my payment until that service order was cleared upI asked if a new service order could be started for me and I was told no because the previous one i
Me and my wife order online from Dell an software window to upgrade our computer Over the phone we was asked information about the tag number on the back of the laptop to make sure that we would receive the correct software
We was charged software upgrade that does not work with the Dell computer laptop that we have We was told that the laptop was out of date, and I ask them if it was out of date and they new that from the tag number on the back of the laptop, than why be they sale it to us
The reason that Dell does not want to refund us our money back is because they said they said that digital locker has been accessed
There was no way that we could have known that the software Window would not work with our computer laptop unless when to the digital locker to download the software for our computer upgrade
My question is why did they sale us a upgrade software knowing that is would not work on the type of computer they we have
Also during this t
I ordered a $computer from Dell and I have had several repair issues with itThe only people I can contact is technical supportThey are not resolving the issue and I cannot understand them and they cannot understand meI have to repeat what is wrong three times for them to understand meI want to speak with THE PERSON in charge at the very top at corporate in charge of Customer ServiceI had a problem with my wireless card connection not connecting most of the time when I opened a new browser page and when I clicked on linksThey couldn't fix that, and I finally fixed that problem my selfI later had to do a restore on my hard drive and I couldn't because the restoration drive I created from the computer put windows on my D: drive instead of C:Later I downloaded the restoration off Dell's website and it did the same thingThen I called technical support again and told them to send me a proper restoration driveThe representative refused to send it because as he said it
After purchasing a Dell laptop computer from their Dell Outlet (with a month warranty), I began experiencing issues right away with the battery not lasting more that 30-minutes once unplugged from the power sourceI contacted them right at the return threshold only to be told that my "service tag" was not validThat was in September of The issue has only worsened and now the laptop randomly freezes and must be shot down to reboot I have called and "escalated" the issue at least times over the last years only to be told today (May 13, 2016) by Technical service that my warranty was "red tagged." After being transferred to Customer "Care" I was told by *** that my service tag was in fact valid, but there was a temporary hold and my warranty could not be honored until it was removedI had her transfer me to her "supervisor", *** who stated that he would escalate my request to the "internal team" to whom I could not be transferred for resolution, nor contact di
I have had several issues with my order:
1) My credit card was declined and it took hour on the phone with the credit card company to learn that Dell was sending the wrong expiration date due to some technical glitch in their system even though I entered it correctly
2) I spent hour chatting with a customer service person who retried the order several times saying the "credit card verification system was running slowly" to get the order to go through
3) I learned that the customer service person's actions resulted in eight additional credit card holds for a total of $on my credit card due to all of his retries This has maxed out my credit card so other charges can not go through and Dell has not taken the time to cancel these charges hours later
4) I tried calling several phone numbers but all ended in a dead end where I was disconnected when trying to reach a person--the person chatting said to call the number
5) When I did reach the right department for cr
I purchased a new monitor from Dell,Inc.website on Nov24,When I attached the monitor to my PC I noticed a white flashing line across the bottom of my screenOn Dec5, I contacted Dell technical support, and after hours of troubleshooting, including allowing the agent to remotely control my personal computer, ,the flashing line would not go awayThe support agent, "Ana Rosanna" requested I send her a picture of the model number and the service tag number - which I did immediately, and upon receipt of said photo, she advised me that I would receive a brand new replacement monitor in - business days, and that I was to return the defective monitor - at not charge to me in the box that the new monitor would come in The new monitor never cameI contacted Ana by replying to the last email she sent me confirming the issue, as it states I was to do, rather than call them,, and she replied by telling me "Dell cancelled the exchange" because they had no replacement of the
I purchased laptops for ChristmasOne for my daughter and the other for my grandmother I must say, my experience with their customer service was horrible I was trying to get help due to an error message "hard drive not installed" On 2/12/I spoke with different people including a supervisor I was on the phone for a total of hrs Finally, they scheduled a technician to come out, he was here yesterday 2/and even after changing the hard drive there's still a problem Now because I can't simply bring my computer to a location for a tech to repair, I have to wait for a box to arrive so that I may ship it to themThey say 3-business days totalBut this is completely outrageous They explained that the tech only handles hardware issues and is not bothered with software problemsI honestly will never purchase a Dell again, and at this point I really want to just return both laptops Including my grandmother's (which by the way is still in the box)
To whom it may concern,
I purchased a Dell Precision Tower at the end of December
I am writing today to express my dissatisfaction that I have experienced since I received my computer
For starters, when I called Dell to place my order, I made it clear to the Dell sales rep that it was very important that (although my order included internal 3.5” HDDs) the PC be expandable to a total of HDDsThe sales rep assured me that this would not be a problem
Upon receiving my order, I opened the case and was very disappointed to see that the system came with a total of bays, which all occupied, for the DVD drive and by the HDDsSo even though there are SATA ports on the motherboard, there are no other available bays into which I could mount an additional HDDs
Since then I have spent countless hours speaking to your "tech support" departmentAlso, please note, I purchased the system,with a full tech support plan for years, which is supposed to include sam
I received a Dell Inspirion on December 25, as a gift from my husband Within a few weeks the computer started to not work I was receiving driver error messages, the touch screen was not responding and the processing of web pages and applications was very slow After spending over hours on the phone with technical support on 2/28/the problems were not resolved My case was transferred to an Advanced Resolution Team Member, ***, on 2/29/ My laptop was immediately shipped to Dell's repair depot on 3/7/and I received it back on 3/12/ Based on the resolution printout I received the following repairs were made: IO/Daughter Board replaced, LCD Panel replaced, Cables replaced, LCD Cable Replaced, and the main logic Board was replaced
Upon receiving the computer back I found that while some of the issues were resolved, some were not and there were now additional issues (The tablet mode was not functioning) I contacted B*** on 3/15/and he
On 1/6/I purchased a Nvidia GEFORCE Titan X 12GB Graphic Card from Dell.com (Part#: TFHG2, SKU#: 490-BCZN)
After receiving the graphics card, I realized it didn't fit my PC desktop (upon ordering I even entered in my PC Service Tag to search for compatible graphics cards)
I initiated a return on 2/6/and was issued a UPS generated label to send the graphics card back to dell
Dell received the graphics card back on 2/9/
I noticed that I never was issued a credit on my dell account for the return and called to inquire on 3/3/ The agent said that the return was cancelled, and I asked to speak to a supervisor The supervisor initiated a return request and said I would have a refund in 3-business days
I still had not been issued a refund for the product and called back 4/5/ The agent said that the refund was cancelled because they received a different graphics card, and upon looking into it was told they would initiated a refund request and a reque
Below is the complaint I send Dell via Facebook after several phone call attempts
Purchased a TV from Dell.com on 08-24-16, received it broken, no problem it happens, called Dell Customer service on 09-02-(the day I received it) processed the return shipping and was told I would receive an email notification with new tracking of replacement TV; never received that emailCalled again days later, was told the TV is on backorder, was offered much MUCH worse models as a replacement, I passed, and while talking with Dell, it became available again, processing would be expedited, shipped over night and I would receive an email confirmation; total time on the phone is hoursNever received one email, never received a TV and I called them back on 09-09-After another 45min on the phone, talked to more individuals, again the TV is backordered but became magically available while talking with them and was promised I would receive emails this time, one directly from a manager
On Dec8, 2015, I purchased a Bose noise cancelling headset from Dell.com (order #***)The headset was defectiveI contacted Dell's Return and Order Modification Department to return the headset for a refundDell received the returned defective headset on Jan13, (UPS tracking number ***)Dell was supposed to give the refund within days of receiving the returned headsetHowever, I did not receive the refundOn Feb18, 2016, I called Dell's Return and Order Modification Department regarding this problemThey said it was some communication mistake within Dell and that the refund would take another 3-business days It is now business days later, and I still have not received the refund
I was experiencing issues with my Dell "updating" itself without my consent and it getting virusesI continued to call Microsoft about the issues and for a whole months, they kept attempting to fix the issuesA rep then told me I needed to contact DELL not Microsoft and when I did, my computers warranty had ended a month beforeI was livid that they didn't help me out with anything even though I attempted to get the issues fixed with MicrosoftI was not aware that DELL was the one I was supposed to contactDELL has refused to fix my computer OR refund me for the tower
I purchased a Dell Latitude laptop computer on October 21, The computer that I purchased was a Refurbished computer from Dell with a Warranty remaining on the computer until June Issues began occurring with the computer having overheating issues and the screen freezing as well as other issuesI contacted Dell on 10/27/and spoke with *** ***, a Dell Technical Support Representative In the discussion with Ms***, she mentioned that the computer was not available for an exchange as it was past the days since the original purchase, however, the warranty would cover repairing the computer, and if the computer couldn't be repaired, that Dell would replace the computer The computer was sent to the Dell Depot for repairsDell technicians replaced Fan, Heatsink and main logic board I received the computer back on or about 11/04/ Upon startup, the overheating issues were resolved, however, the screen freezing problem continued On 12/28/2016, I con
This computer was purchased 5/12/ I started having issues with the screen going black and not returning and having to force it to shut down I could still hear whatever was running; it was just black Finally, it would not turn it back on at all I called for tech service; a Dell tech person wiped the computer, this not being ideal as I lost a bunch of stuff and had to start this major aggravation all over getting it set up again Whatever else she did, didn't work Since then, I have been with or different tech people, I have had to make time in my very busy schedule to be here waiting for a call Two times they messed up the time zone One time I missed them (or should I say they missed me); the next time I guessed what was going on so I waited longer As of this time, in the short time I have had this computer I have had to force shut down times! I have no more patience Clearly this computer is damaged What do I have to do to get this done?
Dell Auto renew for Office SubscriptionThis company makes it impossible to locate the turn off for auto renew on a subscriptionI was charged for a officerenewal and was told that it is not possible to cancel it now because it already renewedHowever I had to have a service provider access my laptop and account to show me where the product was located because its impossible to findTHey will immediately turn it off and end access but you get zero money backDefinitely a scam! They make it very difficult actually impossible to find the shut offEmail is not accepted
I purchased Dell XPS all in one computers months agoBoth have started to have increasing black screens despite being onI found online that this has been a chronic issue with this computer since I have just spent hours on the support line with Dell, where despite my current hardware warranty, they feigned ignorance that this is a recognized problem with the computer, and refused to provide any service unless I paid additional money for a software warrantyThey refused to tell me the likely cause of the black screen issue on both of my computersOnline accounts indicate this is usually a hardware issueThis has cost me 1/of work, let alone loss of documents and the cost of purchasing replacement computers
I ordered a total of products from DellOf them, was fine, was never delivered, and was unsatisfactoryThe order was placed officially on 10/24/ and I began attempting to return the product(s) on 11/10/One of the emails I received included an SR (or service request) number When I attempted to follow the link provided to check on the status of the return (11/11/16) (because the emails related that there would be an additional e-mail which would include return shipping information, and I had not received such an e-mail) and it said that no service record was found by that numberSo I went and tried to return the product again and it said that there was already a return being processed with that order number
They only accept returns within days and I'm getting extremely frustrated hereI have attempted to call multiple times and all I get is one "customer service rep" after another (whom, by the way, speak almost unidentifiable English) transferring me to the n
I bought a Dell Inspiron 11-(very basic machine, 32GB solid state) less than a year ago and now am finding out it can no longer operate using the system it was delivered with (Windows 10) due to lack of enough memoryI knew I was buying a laptop with limited memory but I also knew I would only operate it with the "basic" software that I ordered it with AND would only store my files externallyEverything worked fine for about months, then I started getting 'insufficient memory' warnings as periodic software updates tried to automatically take care of themselves The laptop became essentially unuseable in August when Windows needed more space to upgrade than I could provide even after stripping Office, Google, and anything else I couldAt one point I paid $for 500GB harddrive to upgrade it but have since found this model won't accomodate it (they make models similar, but I have the one that does not)After a number of "chats" and checking online, I see that many others have had similar problems and noone found Dell to be helpful in resolving itMost recently I turned the laptop over to IT professionals who have had it for almost a week and are still trying to get it to upgrade so I think I'm at the end of my ropeMy wife & I have owned a number of Dells over the year and have been happy in the past, but no so nowAll I want is a laptop that will CONTINUE doing what it did when I bought it/w.a./
Dell Alienware laptop has now been sent in or service techs sent out to replace major components of the machine that is months old The first tech came out when the machine was less than a month old The machine had a defective DC cable and burned a hole in the device After every attempt to repair the machine they have failed and the issues have persisted
I purchased a Dell computer, my screen crackedI called customer service was told it was not warranty covered and needed to pay the repair feeI understood and was willing to assume the costsI was given a service order number from the representative that document my call and issueWhen I called a week later to make my payment I was told that it could not be taken since my account was on holdI was advised that I had already attempted to make a payment and it was being processedWhen I mentioned that I had never made any payment the rep began to confirm my information- turns out my service order number had been mixed up with someone elseDell has someone else's address, credit card#, and issue all under my name and service orderBecause it is an issue of security due to the cc#, which I completely understand, they could not take my payment until that service order was cleared upI asked if a new service order could be started for me and I was told no because the previous one i
Me and my wife order online from Dell an software window to upgrade our computer Over the phone we was asked information about the tag number on the back of the laptop to make sure that we would receive the correct software
We was charged software upgrade that does not work with the Dell computer laptop that we have We was told that the laptop was out of date, and I ask them if it was out of date and they new that from the tag number on the back of the laptop, than why be they sale it to us
The reason that Dell does not want to refund us our money back is because they said they said that digital locker has been accessed
There was no way that we could have known that the software Window would not work with our computer laptop unless when to the digital locker to download the software for our computer upgrade
My question is why did they sale us a upgrade software knowing that is would not work on the type of computer they we have
Also during this t
I ordered a $computer from Dell and I have had several repair issues with itThe only people I can contact is technical supportThey are not resolving the issue and I cannot understand them and they cannot understand meI have to repeat what is wrong three times for them to understand meI want to speak with THE PERSON in charge at the very top at corporate in charge of Customer ServiceI had a problem with my wireless card connection not connecting most of the time when I opened a new browser page and when I clicked on linksThey couldn't fix that, and I finally fixed that problem my selfI later had to do a restore on my hard drive and I couldn't because the restoration drive I created from the computer put windows on my D: drive instead of C:Later I downloaded the restoration off Dell's website and it did the same thingThen I called technical support again and told them to send me a proper restoration driveThe representative refused to send it because as he said it
After purchasing a Dell laptop computer from their Dell Outlet (with a month warranty), I began experiencing issues right away with the battery not lasting more that 30-minutes once unplugged from the power sourceI contacted them right at the return threshold only to be told that my "service tag" was not validThat was in September of The issue has only worsened and now the laptop randomly freezes and must be shot down to reboot I have called and "escalated" the issue at least times over the last years only to be told today (May 13, 2016) by Technical service that my warranty was "red tagged." After being transferred to Customer "Care" I was told by *** that my service tag was in fact valid, but there was a temporary hold and my warranty could not be honored until it was removedI had her transfer me to her "supervisor", *** who stated that he would escalate my request to the "internal team" to whom I could not be transferred for resolution, nor contact di
I have had several issues with my order:
1) My credit card was declined and it took hour on the phone with the credit card company to learn that Dell was sending the wrong expiration date due to some technical glitch in their system even though I entered it correctly
2) I spent hour chatting with a customer service person who retried the order several times saying the "credit card verification system was running slowly" to get the order to go through
3) I learned that the customer service person's actions resulted in eight additional credit card holds for a total of $on my credit card due to all of his retries This has maxed out my credit card so other charges can not go through and Dell has not taken the time to cancel these charges hours later
4) I tried calling several phone numbers but all ended in a dead end where I was disconnected when trying to reach a person--the person chatting said to call the number
5) When I did reach the right department for cr
I purchased a new monitor from Dell,Inc.website on Nov24,When I attached the monitor to my PC I noticed a white flashing line across the bottom of my screenOn Dec5, I contacted Dell technical support, and after hours of troubleshooting, including allowing the agent to remotely control my personal computer, ,the flashing line would not go awayThe support agent, "Ana Rosanna" requested I send her a picture of the model number and the service tag number - which I did immediately, and upon receipt of said photo, she advised me that I would receive a brand new replacement monitor in - business days, and that I was to return the defective monitor - at not charge to me in the box that the new monitor would come in The new monitor never cameI contacted Ana by replying to the last email she sent me confirming the issue, as it states I was to do, rather than call them,, and she replied by telling me "Dell cancelled the exchange" because they had no replacement of the
I purchased laptops for ChristmasOne for my daughter and the other for my grandmother I must say, my experience with their customer service was horrible I was trying to get help due to an error message "hard drive not installed" On 2/12/I spoke with different people including a supervisor I was on the phone for a total of hrs Finally, they scheduled a technician to come out, he was here yesterday 2/and even after changing the hard drive there's still a problem Now because I can't simply bring my computer to a location for a tech to repair, I have to wait for a box to arrive so that I may ship it to themThey say 3-business days totalBut this is completely outrageous They explained that the tech only handles hardware issues and is not bothered with software problemsI honestly will never purchase a Dell again, and at this point I really want to just return both laptops Including my grandmother's (which by the way is still in the box)