My complaint relates to various naturesFirst my order was placed on a Friday eveningDell cancelled my order by Monday afternoon because I did not verify the purchase soon enoughI was notified at approximately 4:45PM on MondayMonday evening I called to discuss the situation with a representative who told me my funds would be released within 24-hoursBy Thursday no funds had been releasedI chatted with an employee online who requested my bank fax and phoneShe assured me at 10AM on Thursday that my funds would be released with in hoursAs of today, Friday at 4PM, no funds have been releasedI chatted with another employee earlier this afternoon who again assured me to give it about hours for my funds to be releasedThey claimed a fax had been sent to my bank; I called my bank and no fax was sentThat was a blatant lieI have since filed a dispute with my bank to ensure that this charge does not go through and to ensure my funds are released back to meIt seems
I have had a computer for two months and has not worked properlyIt is not functional and can not even use it for simple functionsI have called customer service because there is a product warranty for a yearI sent it back to be repairedUpon receiving the repaired product the same issues are unresolvedI called up again and they said they would refund my moneyThey tried to transfer me to the refund department and I was disconnectedI tried to call the refund department right after the disconnection, but they were closedI called the next day and I was told they can not refund money and want me to send it back to them to repair it againThey will not take it back and refund my money on a 1,dollar laptop that has no damage to itIt is insane
I ordered tablets from dell plus two covers The website says there is day return/exchange policy I contacted Dell within days from the time I received the product I was told these can not returned as they start the days period from the time the product is shipped The product shipping time is controlled by Dell and sometimes it takes weeks to receive the product Your day return/exchange policy is not true I never had the product for days so either don't advertise in such a way or please change policy to correctly reflect days to return the product
Cancelled order with no explanation, and no answer to inquiries as to why my order was cancelled97% negative customer review rating and still an A+? Talk about corrupt
I have a dual monitor setup and one of my monitors while browsing the internet flickered then they both flickered video became stable for about seconds then one of my monitors just stayed off with no video and blinking power ligh on then computer shut down and smelled like smoke coming from the computer after this I left it off and removed the side panel and checked the inside of the computer see what was burning and nothing noticeable so I look at my monitor and smoke started coming out of computer at this point after unplugging everything would still not turn on waited about an hour and powered on and its what im using to writed this but now I have a bad burnt monitor this is extremely frustrating because I have been a lifetime customer after going through chat tech support I wanted to call but no cell service where I live I was told only "video card and monitor" can be replaced I am extremely dissapointed as your product has damaged my property out of the 13+ years ive owned vari
This is regards to Dell laptop computer: Inspiron series service tag #***
filed complaint 6/24/which was denied because I didn't buy it directly from Dell and was asking for refund
I really would like to get the computer working the way it should since I bought it in good faith and paid $for it$cash $by credit card
I have had trouble with it since the very first day I bought it The letters skip to different parts of whatever I am typing, even to the address bar and goes back into what I have already typed It has "frozen" up times, highlights blue on all or part of what has been typed, then disappears, has completely left the page I was using, even gone off the internet or says there is no internet service...also, the touchpad activates itself I check and there is still an X meaning it is disabledIt has been sent back for repair two times and a service man came to house to replace parts, it was still doing the very sa
Placed and paid for order on the 25th of September, received an email on the 28th stating my order has been shipped I paid for over FedEx Priority Overnight and still have not yet received my package today October the 4th I have called and spoke to many different customer service agents and none have a definitive answer to where is my computer I tried the numbers for corporate on the corporate website and the numbers do NOT take you to corporate I gave Dell $and have not received what I paid for in the timeframe of deliver I paid for
I have a warranty issue with my computer and I have tried for a week to get help fixing the problemsI did receive a call from a *** ***He told me he would helpBut I could not contact him at the number he gave meWe did have some words back a forth by email todayBut still no helpI have called and called different Dell support numbers and they just keep transferring me to different people without any help to fix the issueI have done what they ask me to do, which was transferred the warranty ownershipThe biggest problem is you can't get anyone to answer the phone with the auto answering systemsWhen you do get someone on the line and tell the everything they transfer you to someone else and you haft to repeat everything againNow my laptop warranty is expired
I starting to disappointed with Dell repair centerThey didn’t do what I ask, they told me they *** take care of it but failedThe reason I send my laptop to them because when I carry laptop and left side cracked and I am covered by premium warranty support include accidentNow, dell repair center keep in touch with me is very good but their service need to improveLet me give you timelineOn Friday they received my laptop and ready for repairWhich is all good
Monday, dell contacted me that they need my permission to format my laptop and I gave permissionThey said laptop will send back on Monday night for overnightAnd I was likeo k with that
Tuesday, I checked the repair status and still in repairI started little concern, they told me daughter board failure and will do repair and should be done by 4pm so I waited until 5pm (EST) and for CSTThey said battery failure and daughter board work fineNow they said battery current not in stockI asked them i
There was a system's glitch on one of the laptops I purchased through the online *** *** *** *** *** (***) in July When I reached out to Dell support, they had me do some simple fix it procedures to the extent of replacing the operating systemWhen that didn’t work, I was sent a box to have the laptop sent to Dell’s system support in Houston, TXThe problem is I’ve attempted to send the laptop back to them a total of times with the 3rd time being the “last time I should have to send it back” without the ***e problemEVERYTIME I get the laptop back after it’s been serviced, I have the ***e system issues I have all email traffic to substantiateThis laptop was “supposed” to have been elevated to the “powers that be” ensuring the problem will be fixedI requested after the second time for a new laptop, ***e model, and Dell can keep the problem laptop and send it out as a refurbished laptop to whomever and not to meI’m tired of dealing with the ***e issueI
To whom it may concern,
I recently tried to purchase a tv from Dell last week, a inch Sony x930e, for with an attached coupon that went with the purchase as a promotionThe purchase was placed on hold multiple times as the transaction was flagged by my bank as a fraudulent purchaseI contacted both ends, Dell and Chase, multiple times, to try and get this transaction to go through before the promotion endedHowever, this was unable to be accomplishedI was hoping the transaction was still on hold over the weekend, but whomever I spoke to last had cancelled the transaction, as I was hoping it would be on hold and I could resume at the beginning of the week which was sadly not the caseI left the situation at that and was prepared to continue to research tvs and purchase one at a later dateHowever, Dell emailed me early the following week, AFTER the promotion had ended, to try to re-solicit my business and to purchase the tv once againAfter speaking with an em
Dear Representative:
On November 26, 2015, I purchased a computer monitor on Dell's website for $
The web site clearly states that Dell has a Price Match Guarantee program:
***
"Dell’s Price Guarantee applies for days from invoice date to purchases from Dell or Dell.com only."
On November 29, 2015, I ran a web search for the same monitor and found it at Staples.com for $
I called Dell customer service on November 29, 2015, and the representaive assured me that the $will be given to me as a statement credit
He also gave me a reference number for my case,
I contacted Dell's Customer Service on January 22, to check the status of the refund
On January 26, I got a generic reply that someone will call me regarding the issue I gave my cell number Nobody called
On January the same representative, ***, sent me an email stating that Case Number ***
Purchased a Dell Laptop computer with an extended warranty that is defective......Dell repair techs have made numerous attemps to fix and have not been able to do so and I was told I would be receiving a replacement laptop if they could not fix the one I had and they had been trying to fix..They have spent probably in excess of hours working remotely on laptop and numerous emails and phone calls and missed service appointments and have wasted over hours of my time and laptop still is not fixed
Dell has charged me for an order that was cancelled and will not refund my money As well I purchased software from Dell that was never received, so I asked for refund for the software but the money was not refundedI have spent hours and hours by phone and email trying to resolve this issue over the last months and have had no resolutionI have been told my numerous customer service people, that I will receive a refund in 24-hours, but it never happensIt is impossible to get a person at Dell who can actually help you, as I was transferred from department to department before having my call droppedI have spent so much time on this issue, I could write pages about the poor customer service and lack of resolutionAs a last result, I have contacted my bank to dispute the charges.I purchased monitors from Dell onlineI was then trying to purchase a computer and needed help, so called the 1-number where a salesperson helped me with my purchaseShe said if I pu
This all began about a months ago when I tried to purchase a new Dell laptop through Dell Sales and Dell's Preferred Account PlanWhen Dell financial services contacted me to verify my identity they quickly verified my SSN, name and DOB and then they asked me "which number I could be reached at" I told them "well I'm at work right now so you can reach me on my cell or my direct line"and they asked me again is there any other number I could be reached at I said 'nonot right now' 'these are the only numbers you can reach me at.' they came back on line to tell me that the account I had just opened was frozen and placed into a fraud investigations department - with no explanation why
After nearly weeks & finally resolving the matter of my account being placed into fraud and constantly contacted by the sales team, who did absolutely nothing to help the situation, I was able to purchase the computerA top of the line $Precision Mobile WorkstationWhich
I have been a very loyal customer of Dell.I bought a new laptop of over $1,just over a month ago.I have been having so much technical difficulties with this computer.It shuts of and restarts by itself several times.It makes me lose so many things I am working on including conference calls and work related issues because I work from home.I have not been able to call early because I traveled and have been a very loyal customer with dell.It also makes so much noise and becoming unbearable.I spoke with technical support on 9/10/and the customer service was terrible.No sympathy and the person was not helpful at all.Is that how you train your agents?He could not fix my problem after so many hours on the phone with him.I demand a better treatment from Dell having to spend that much for this laptop.I need this issue to return or replace as soon a s possible.Thank you
Before I did this complaint I worked with Dell and Microsoft online since you go in circles to request to speak to someone I have three problems that they didn't help me with:
1) my laptop won't rotate when using it as an ipad
2) I can't disable face recognitionIt doesn't work
3) My camera will not flip Every time I open it I see myself (selfie mode)
4) For no reason my McAfee will be off
I am a faithful dell customerI bought and updated my desktop,laptop,accessories through dell for several yearsI earned a lot dell rewards
On Oct24, someone from dell contacted me to consider accidental damage service for my recent laptop purchase, she claimed I don't need to pay anything but actually dell was trying to use my rewards as usualI always rejected and nothing happened previously
But this time!!! That one was speaking some English that I can barely understandI rejected as I always did, but she kept talking for minutes to introduce how that damage service is advantage I told her in polite way that I don't need anything if she wants to show me something just send me a emailAfter confirming my email address the phone call end
However, without receiving any email, dell use my $rewards for that accidental damage service without my permission on OctWhat's more? I didn't receive any email to inform me that pruchaseThey are just doing everything
I purchased a Dell laptop in late November (black Friday special)online from Dell.com for Christman I received the laptop early December and it was defectiveThe wireless software does not work and software the I purchased (GEFORCE), video game graphics, never loaded on the system I initially called Dell on December 21, about the wireless software not working they and requested a refund They said the computer is fine, they needed to update to wireless software and the computer should be good to go The laptop's wireless function worked properly for weeks and stopped working again I call technical support again, they couldn't figure out whey the laptop reverted back to the old wireless software that doesn't workThey said to uninstall & reinstall the wireless software and the computer should be fine, GEFORCE software never loadedAfter several calls to technical support over the last months and several tests performed via remote access, today (August 23,
Paid Dell for computer cleaning service to increase speed, efficiency
Dell ran several programs, system then lost WiFi capability and became slowerAfter numerous calls, hours spent in phone and techs remotel running programs to trouble shoot and fix WiFi issue, system no longer able to browse the Internet, failed and extended boot up now occurs each time system is restartedCannot use Internet at all
No response from Dell, just passed from tech to tech with no resolutionDell will not replace laptop which they ruined, not will they reimburse service paid
My complaint relates to various naturesFirst my order was placed on a Friday eveningDell cancelled my order by Monday afternoon because I did not verify the purchase soon enoughI was notified at approximately 4:45PM on MondayMonday evening I called to discuss the situation with a representative who told me my funds would be released within 24-hoursBy Thursday no funds had been releasedI chatted with an employee online who requested my bank fax and phoneShe assured me at 10AM on Thursday that my funds would be released with in hoursAs of today, Friday at 4PM, no funds have been releasedI chatted with another employee earlier this afternoon who again assured me to give it about hours for my funds to be releasedThey claimed a fax had been sent to my bank; I called my bank and no fax was sentThat was a blatant lieI have since filed a dispute with my bank to ensure that this charge does not go through and to ensure my funds are released back to meIt seems
I have had a computer for two months and has not worked properlyIt is not functional and can not even use it for simple functionsI have called customer service because there is a product warranty for a yearI sent it back to be repairedUpon receiving the repaired product the same issues are unresolvedI called up again and they said they would refund my moneyThey tried to transfer me to the refund department and I was disconnectedI tried to call the refund department right after the disconnection, but they were closedI called the next day and I was told they can not refund money and want me to send it back to them to repair it againThey will not take it back and refund my money on a 1,dollar laptop that has no damage to itIt is insane
I ordered tablets from dell plus two covers The website says there is day return/exchange policy I contacted Dell within days from the time I received the product I was told these can not returned as they start the days period from the time the product is shipped The product shipping time is controlled by Dell and sometimes it takes weeks to receive the product Your day return/exchange policy is not true I never had the product for days so either don't advertise in such a way or please change policy to correctly reflect days to return the product
Cancelled order with no explanation, and no answer to inquiries as to why my order was cancelled97% negative customer review rating and still an A+? Talk about corrupt
I have a dual monitor setup and one of my monitors while browsing the internet flickered then they both flickered video became stable for about seconds then one of my monitors just stayed off with no video and blinking power ligh on then computer shut down and smelled like smoke coming from the computer after this I left it off and removed the side panel and checked the inside of the computer see what was burning and nothing noticeable so I look at my monitor and smoke started coming out of computer at this point after unplugging everything would still not turn on waited about an hour and powered on and its what im using to writed this but now I have a bad burnt monitor this is extremely frustrating because I have been a lifetime customer after going through chat tech support I wanted to call but no cell service where I live I was told only "video card and monitor" can be replaced I am extremely dissapointed as your product has damaged my property out of the 13+ years ive owned vari
This is regards to Dell laptop computer: Inspiron series service tag #***
filed complaint 6/24/which was denied because I didn't buy it directly from Dell and was asking for refund
I really would like to get the computer working the way it should since I bought it in good faith and paid $for it$cash $by credit card
I have had trouble with it since the very first day I bought it The letters skip to different parts of whatever I am typing, even to the address bar and goes back into what I have already typed It has "frozen" up times, highlights blue on all or part of what has been typed, then disappears, has completely left the page I was using, even gone off the internet or says there is no internet service...also, the touchpad activates itself I check and there is still an X meaning it is disabledIt has been sent back for repair two times and a service man came to house to replace parts, it was still doing the very sa
Placed and paid for order on the 25th of September, received an email on the 28th stating my order has been shipped I paid for over FedEx Priority Overnight and still have not yet received my package today October the 4th I have called and spoke to many different customer service agents and none have a definitive answer to where is my computer I tried the numbers for corporate on the corporate website and the numbers do NOT take you to corporate I gave Dell $and have not received what I paid for in the timeframe of deliver I paid for
I have a warranty issue with my computer and I have tried for a week to get help fixing the problemsI did receive a call from a *** ***He told me he would helpBut I could not contact him at the number he gave meWe did have some words back a forth by email todayBut still no helpI have called and called different Dell support numbers and they just keep transferring me to different people without any help to fix the issueI have done what they ask me to do, which was transferred the warranty ownershipThe biggest problem is you can't get anyone to answer the phone with the auto answering systemsWhen you do get someone on the line and tell the everything they transfer you to someone else and you haft to repeat everything againNow my laptop warranty is expired
I starting to disappointed with Dell repair centerThey didn’t do what I ask, they told me they *** take care of it but failedThe reason I send my laptop to them because when I carry laptop and left side cracked and I am covered by premium warranty support include accidentNow, dell repair center keep in touch with me is very good but their service need to improveLet me give you timelineOn Friday they received my laptop and ready for repairWhich is all good
Monday, dell contacted me that they need my permission to format my laptop and I gave permissionThey said laptop will send back on Monday night for overnightAnd I was likeo k with that
Tuesday, I checked the repair status and still in repairI started little concern, they told me daughter board failure and will do repair and should be done by 4pm so I waited until 5pm (EST) and for CSTThey said battery failure and daughter board work fineNow they said battery current not in stockI asked them i
There was a system's glitch on one of the laptops I purchased through the online *** *** *** *** *** (***) in July When I reached out to Dell support, they had me do some simple fix it procedures to the extent of replacing the operating systemWhen that didn’t work, I was sent a box to have the laptop sent to Dell’s system support in Houston, TXThe problem is I’ve attempted to send the laptop back to them a total of times with the 3rd time being the “last time I should have to send it back” without the ***e problemEVERYTIME I get the laptop back after it’s been serviced, I have the ***e system issues I have all email traffic to substantiateThis laptop was “supposed” to have been elevated to the “powers that be” ensuring the problem will be fixedI requested after the second time for a new laptop, ***e model, and Dell can keep the problem laptop and send it out as a refurbished laptop to whomever and not to meI’m tired of dealing with the ***e issueI
To whom it may concern,
I recently tried to purchase a tv from Dell last week, a inch Sony x930e, for with an attached coupon that went with the purchase as a promotionThe purchase was placed on hold multiple times as the transaction was flagged by my bank as a fraudulent purchaseI contacted both ends, Dell and Chase, multiple times, to try and get this transaction to go through before the promotion endedHowever, this was unable to be accomplishedI was hoping the transaction was still on hold over the weekend, but whomever I spoke to last had cancelled the transaction, as I was hoping it would be on hold and I could resume at the beginning of the week which was sadly not the caseI left the situation at that and was prepared to continue to research tvs and purchase one at a later dateHowever, Dell emailed me early the following week, AFTER the promotion had ended, to try to re-solicit my business and to purchase the tv once againAfter speaking with an em
Dear Representative:
On November 26, 2015, I purchased a computer monitor on Dell's website for $
The web site clearly states that Dell has a Price Match Guarantee program:
***
"Dell’s Price Guarantee applies for days from invoice date to purchases from Dell or Dell.com only."
On November 29, 2015, I ran a web search for the same monitor and found it at Staples.com for $
I called Dell customer service on November 29, 2015, and the representaive assured me that the $will be given to me as a statement credit
He also gave me a reference number for my case,
I contacted Dell's Customer Service on January 22, to check the status of the refund
On January 26, I got a generic reply that someone will call me regarding the issue I gave my cell number Nobody called
On January the same representative, ***, sent me an email stating that Case Number ***
Purchased a Dell Laptop computer with an extended warranty that is defective......Dell repair techs have made numerous attemps to fix and have not been able to do so and I was told I would be receiving a replacement laptop if they could not fix the one I had and they had been trying to fix..They have spent probably in excess of hours working remotely on laptop and numerous emails and phone calls and missed service appointments and have wasted over hours of my time and laptop still is not fixed
Dell has charged me for an order that was cancelled and will not refund my money As well I purchased software from Dell that was never received, so I asked for refund for the software but the money was not refundedI have spent hours and hours by phone and email trying to resolve this issue over the last months and have had no resolutionI have been told my numerous customer service people, that I will receive a refund in 24-hours, but it never happensIt is impossible to get a person at Dell who can actually help you, as I was transferred from department to department before having my call droppedI have spent so much time on this issue, I could write pages about the poor customer service and lack of resolutionAs a last result, I have contacted my bank to dispute the charges.I purchased monitors from Dell onlineI was then trying to purchase a computer and needed help, so called the 1-number where a salesperson helped me with my purchaseShe said if I pu
This all began about a months ago when I tried to purchase a new Dell laptop through Dell Sales and Dell's Preferred Account PlanWhen Dell financial services contacted me to verify my identity they quickly verified my SSN, name and DOB and then they asked me "which number I could be reached at" I told them "well I'm at work right now so you can reach me on my cell or my direct line"and they asked me again is there any other number I could be reached at I said 'nonot right now' 'these are the only numbers you can reach me at.' they came back on line to tell me that the account I had just opened was frozen and placed into a fraud investigations department - with no explanation why
After nearly weeks & finally resolving the matter of my account being placed into fraud and constantly contacted by the sales team, who did absolutely nothing to help the situation, I was able to purchase the computerA top of the line $Precision Mobile WorkstationWhich
I have been a very loyal customer of Dell.I bought a new laptop of over $1,just over a month ago.I have been having so much technical difficulties with this computer.It shuts of and restarts by itself several times.It makes me lose so many things I am working on including conference calls and work related issues because I work from home.I have not been able to call early because I traveled and have been a very loyal customer with dell.It also makes so much noise and becoming unbearable.I spoke with technical support on 9/10/and the customer service was terrible.No sympathy and the person was not helpful at all.Is that how you train your agents?He could not fix my problem after so many hours on the phone with him.I demand a better treatment from Dell having to spend that much for this laptop.I need this issue to return or replace as soon a s possible.Thank you
Before I did this complaint I worked with Dell and Microsoft online since you go in circles to request to speak to someone I have three problems that they didn't help me with:
1) my laptop won't rotate when using it as an ipad
2) I can't disable face recognitionIt doesn't work
3) My camera will not flip Every time I open it I see myself (selfie mode)
4) For no reason my McAfee will be off
I am a faithful dell customerI bought and updated my desktop,laptop,accessories through dell for several yearsI earned a lot dell rewards
On Oct24, someone from dell contacted me to consider accidental damage service for my recent laptop purchase, she claimed I don't need to pay anything but actually dell was trying to use my rewards as usualI always rejected and nothing happened previously
But this time!!! That one was speaking some English that I can barely understandI rejected as I always did, but she kept talking for minutes to introduce how that damage service is advantage I told her in polite way that I don't need anything if she wants to show me something just send me a emailAfter confirming my email address the phone call end
However, without receiving any email, dell use my $rewards for that accidental damage service without my permission on OctWhat's more? I didn't receive any email to inform me that pruchaseThey are just doing everything
I purchased a Dell laptop in late November (black Friday special)online from Dell.com for Christman I received the laptop early December and it was defectiveThe wireless software does not work and software the I purchased (GEFORCE), video game graphics, never loaded on the system I initially called Dell on December 21, about the wireless software not working they and requested a refund They said the computer is fine, they needed to update to wireless software and the computer should be good to go The laptop's wireless function worked properly for weeks and stopped working again I call technical support again, they couldn't figure out whey the laptop reverted back to the old wireless software that doesn't workThey said to uninstall & reinstall the wireless software and the computer should be fine, GEFORCE software never loadedAfter several calls to technical support over the last months and several tests performed via remote access, today (August 23,
Paid Dell for computer cleaning service to increase speed, efficiency
Dell ran several programs, system then lost WiFi capability and became slowerAfter numerous calls, hours spent in phone and techs remotel running programs to trouble shoot and fix WiFi issue, system no longer able to browse the Internet, failed and extended boot up now occurs each time system is restartedCannot use Internet at all
No response from Dell, just passed from tech to tech with no resolutionDell will not replace laptop which they ruined, not will they reimburse service paid