On Noverber I called dell to buy extended warrenty when I got the invoice emailed to me it did not have my name on it it had *** ***He did not buy the warrenty or the laptopMy Name Is *** *** I put the Warrenty on my own credet card and regested the laptop on my name so cupple of times I called dell trying to fix it they told me it can no be fixed on paper but only they can see iti asked many time I want something showing its under my nameand they dont want to give it to mei called tech support for a proble they send me parts under *** names not under the owners name ***so they never fixed the probleam I taled to *** on 11/4/saing it will be fixed and some thing will be sent out but noting was sentthen *** told me to look under dell locker and nothing showing there to now he is saying its internal data only they can see itiast time I talked to *** *** *** from Advanced Resolution Group on Tuseday saying he will only send a e
My wife and I purchased a laptop computer through their websiteUpon receiving our laptop it immediately started to have problemsWe have sent it twice to their repair center and each time it came back to us it has been worse each time than the previousThey claim to have done the necessary repairs, however it has never been fixed correctlyI now have a third issue with the laptop and have requested a full refund of my money or a new replacement laptopThe customer service center refuses to issue a refund or replace the computerThe laptop we purchased is no good and cannot be repaired correctly
On October 29, 2017, I called Dell Customer support in order to try and resolve an network and wifi issueMy laptop randomly, on occasion, would not connect to any network and I would simply reset the system every timeI finally bit the bullet as it was a hassle to do every time and went to tech support for helpBecause my laptop was no longer on warranty, I paid $for about an hour of tech support's helpThey had told me they permanently resolved the issue, and so I paid happilyHowever, the same issue occurred again on Nov6, and yet again on Nov12, I attempted to complain and promptly realized that Dell doesn't have a complaints department or phone number; I was talking to sales, and they redirected me to customer tech support, also obviously not the correct placeThey also never sent me an invoice to the email I provided during the phone call, and I had to call again to even get an invoiceI am incredibly frustrated and would like to be at least refunded
I own a Dell Inspiron laptop that I had purchased in December and use it here and there as I always doRecently, I opened up my laptop and I heard a crack and snap sound coming from the laptopI looked around the laptop and saw the left hinge starting to snap and come apart from the laptopI then saw part of the LCD screen on the left side of the laptop coming apartI was horrified to see this because I never seen a laptop have this kind of issue and I have only owned this laptop since December 2015, which has not been a year yetI called Dell technical support and told them of my problem of what happened to the laptopI asked them if I can get the laptop fixed since the laptop was still under warranty until December 24, Technical support said my laptop would not be covered by the warranty because it was a physical damage on the laptop and they assumed that I had to have dropped or damaged the computer for the hinge to just break, which I had done neitherThey th
I purchased a brand new Alienware Laptop for $2,from Dell for my business in DecemberI received it in January and It came out of the box defectiveThe computer will turn on and function for a while but after an amount of time for an unknown reason the machine will lock up and become unresponsiveIt never recovers so all work completed during it's up-time is lostI've spoken with customer service technicians, they've done work on the machine and the issue remains unresolved I've asked for an exchange since I never received working equipment and they refuseI've experienced loss of income and loss of business time due to this issue
I received an email from Dell about a clearance saleI clicked the link and tried to purchase a laptop listed for $on the clearance siteOnly when I got to the final step, it said this item is no longer availableI went back and the laptop was still listed for the same priceIt is still listed for sale at the same price
I contacted Dell and was told that the item was indeed out of stockThey expressed regret, but they made no attempt to honor the price that they were continuing to advertiseThis is a classic Bait-and-Switch scam
Dell has refused to fix an issue that requires simple verification of a shipping and a billing addressThey refuse to allow me to speak to a manager, and have hung up on me without verifying the completion of my order timesEach wait time is up to hoursThere are no confirmation orders, and their are no orders in queWhen customer service is contacted to make sure they do not hang up they say they will stay on the line to guarantee me it will be resolved on for them to transfer the call, not be on the line, they hang up on me, and the issue is not resolved
At this point it is clear that they are refusing to complete the order
Purchased a Dell Desktop Computer XPS Computer did not boot up correctly kept asking for disks, kept powering off, and had to manually restart
Purchased the Computer in the last in Dec of 2017, received computer in Dec of and returned it with an RMA from the Dell Rep for full refund
I was told when I purchased the computer if there were any problems I could send it back for a Full Refund with NO restocking fees, per the phone call and that is how we placed the order over the phone, not on the website, but over the phone
Sent Computer back per the following From: '*** from Dell'
Even Sent me a Fedex Shipping label and per Fedex it has been returned to Dell, but the computer is not showing Delivered on Dells site and my full refund still has not been issued
Computer shows received by Dell and sign for by the following including the RMA Number
RMA: ***
Ship date: Dec 5,
Signed for by:
Dell Laptop still not working after numerous repairs by Dell This is laptop is year old and has the Mother Board Replaced twice already, by Dell as well as other parts and again it quit working There is OBVIOUSLY something very wrong with this particular Laptop and I'm not wanting another repair, I want a replacement Laptop
Service Tag ***
I purchased Dell Laptop online in November Model: Inspiron
The model was defective and had following issues: Laptop going to sleep when at 15% battery charge plugged in/out the charger trying to adjust the brightness
I did send my laptop twice for repair in summer session, in spite of having summer classes and adjusting with work, as I need laptop for assignment completionsStill the Laptop is not repaired completelyDell did replace parts, however they are not diagnosing the issue properly and shipping it back without proper testingAlso the customer service provided is not upto the markthe dell representative tries to contact me in my unavailable hours, in spite of telling them my available hoursThere is the communication gapAlso I am not sure with whom I speak on phoneI am student here and can not afford this loss
I opened a technical support case (***) in July and was assigned a case managerThe case manager was disinterested in resolving the issue, and would take weeks to call backAfter every call the computer was still not functioningWith the case unresolved I went on a business trip, and the case was closed while I was awayI don't know where we left off, or where to go from hereI am getting referred to the extended warranty department to settle an unresolved case
I bought an Alienware laptop through dell and i've been having problems with it since the purchase I waited weeks to have them check it out and they replaced the mother board and the problem still wasn't fixedI had them try to fix it over the phone and it still wasn't fixedThey sent in a computer repair technician to replace the motherboard and the graphics card and a hard drive and the repair guy didn't even install windows properly on the computer so I had to do it myselfAnd I was still receiving the same problems with the computer not running properly so they check it out over the phone send in another repair guy to my house to try and replace the battery the port and the charger just to make sure everything was fixed, and the battery wouldn't charge and the computer is still running bad, so I call them again and they tell me they are going to send a repair guy to my house for the 3rd time and I told them I wanted a new computer because they cannot fix the problem and they'v
Terrible company -- DO NOT BUY A DELL PRODUCT - YOU WILL REGRET IT
I bought a computer from Dell in It had a year warranty It broke after months I reinstalled the O/S in an attempt to fix it The computer worked for about hours then failed again I called Dell for warranty service After troubleshooting they advised that I should reinstall the O/S using a new disk What a waste of my time My computer was so broken I could not reinstall the O/S using the new disk They set up an appointment to have a tech come and install a new hard drive with the O/S I took a day of vacation to be home when the tech arrived He didn't show up I got a new date for the tech to come He installed the new hard drive but didn't stick around to find out if that fixed the problem It didn't I called tech support back They suggested I reimage the hard drive (ie., reinstall the O/S) I told them that I wasn't willing to keep doing the same repair that had failed different times I finally got them to have me send it in for repairs When I got it back from their repair facility it was still broken They agreed to send me a replacement computer The replacement computer has Windows which normally would have been OK but I specifically bought the original Dell with Window Pro since it came with a program bundled into it that Windows does not have and I use that program every day I asked Dell to send me a replacement computer that had Windows Pro on it They were selling them on their website at the time They refused They only would send me a refurbished computer not a new one After weeks of e-mails they finally agreed to send me a computer with Windows Pro instead I finally got my replacement computer with Windows Pro It arrived over months from my initial phone call to Dell It was not what they promised I had purchased my (broken) computer to have internal hard drives I asked if the replacement computer had hard drive bay and they told me yes It did not The replacement computer has only USB outlets If I plug an external hard drive into my Dell it crashes the computer
Overall I probably spent 60-hours trying to get this issue resolved I wasted a day of vacation I had to put up with an endless amount of frustration I had to buy another computer because Dell was so awful at taking care of my broken computer I had to invoke the help of the Minnesota Attorney General to help me try to get them to take care of this issue
I will NEVER EVER EVER EVER buy another Dell product in my life and I advise everyone I know to avoid Dell
Order number: ***
Tracking number through UPS: ***
I placed an order on dell.comI made the paymentThe transaction went through completely on my credit card
Dell shipped the order, but then reroute it back, and shipped it back to a different address as they would like whatever they want to do on a production that I already paid forI need the produce, that is why I purchased it
So far, there has been no communication from Dell on what is going onAll they said they shipped the product on my order on their site, but they intercept the deliveryIt should be delivered yesterday
I work for state government and was unable to purchase a product with a standard Tax Exempt Certificate Tax was charged even though we were assured it would not be and all attempts to contact customer service were uneventful Call center is in India and they cannot effectively communicate with actual Dell employees or the accounting department It has been two months since we have been assured a tax credit
My name is *** ***I am a consumer and I have a grievance against Dell Consumer SupportThis is a letter I am sending to Dell Corporate
Approximately on November 26, I called Dell Gift Card services to consolidate gift cards I had purchasedOne for $and five for $eachI was notified it would take approximately week to consolidateAfter doing so, I used the new $gift card to purchase a television from the Dell website (Order ***)After doing so, I received a confirmation email of the purchase and a few minutes later received an email saying there was an error with the payment, meaning the gift card
I subsequently called Consumer Services to figure out the issueThey again had me place the order with them over the phone and still the same result (Order ***)They had me do it AGAIN and still same problem (Order ***)
Then, after some amount of days, they advised to cancel all three orders above and had the ma
The laptop I got as a gift for my girlfriend started having audio issues about a month agoIt was what I feel like now is a pretty common no audio device detected error with the white x and red circle over the speaker in the toolbar
I spent a couple of days trying to fix it and tried literally everythingI updated/reinstalled drivers, checked running services, added legacy hardware via device manager and even did a full system restore back to factory settings to no avail before giving it up and sending it back to dell
I just got it back today with a letter stating they replaced the daughter board, cables, main logic board, speaker and reinstalled the operating systemIt also states they tested the system for full functionality but guess what, it has exactly the same issue as when I sent it in, and they've had it for weeks
I called tech support and was on the phone for about an hour and a half, with them trying to get me to jump through the hoops of troubleshooting even
I originally had an HP laptop that I sent to service under warrantyWell I guess Ascurion fixes basically all electronics under warranty and wheb they send back my "fixed" HP instead I screing it back together I opened the laptop and the whole feont of screen the glass ans bezel all fell outThey taped it with scotch tape! I was infuriatedThey said they would replace it with a comparable itemIt was a crappy DellI knew I was going to have a ton of problems with itIt didnt even have an optical drive which right there alone proved it was no where beat comparable to the HP I hadFast forward months later and the Dell will not chargeWhen I called Dell they told me "Sorry thats not sobered ubder the warranty" and that was the 42nd of the conversationIt was just a malfunctionO accident, drop, or liquid spilled on the thingI didnt even get a copy of the warranty because it was refurbishedDell and Ascurion working hand in hand to make people's tech experiences as bad as p
I purchased a TV on 11/that came with a $100e-gift card I never received the card There have been several attempts to get the card from customer service Each time the person has said it has been approved and I should receive it in 5-business days Contact dates were 12/9, 12/11,, 12-21, and I received a phone call directly from Dell tell me it was approved again around the beginning of Jan
I was going to use this credit to purchase a computer for Christmas and never received it
I was the unlucky fate of buying a Dell computer from a Microsoft store in ***
The Dell laptop was issued under the name of Microsoft in *** and was considered a US based laptopThis was the a Dell Signature Edition 15" laptop
After a month and half of using the left hinge broke off, the laptop hadn't been dropped, this was just regular use and opening and closing of the lidI continued to use it for a week or so after this just to realise that the "touch screen" of the laptop also cracked from the area of the same hinge
Now I have a broken hinge and a cracked touch screen, the laptop is not usable on its ownI would be flying in a month from the time this happened and thus needed the laptop fixed before I leave
The main problem begins now: [CC = Customer Care for short]
Dell CC call to ***, results in no resolution, they tell me that the laptop is in warranty so they will see what can be done
I explain my problem to 6-employees while being circl
On Noverber I called dell to buy extended warrenty when I got the invoice emailed to me it did not have my name on it it had *** ***He did not buy the warrenty or the laptopMy Name Is *** *** I put the Warrenty on my own credet card and regested the laptop on my name so cupple of times I called dell trying to fix it they told me it can no be fixed on paper but only they can see iti asked many time I want something showing its under my nameand they dont want to give it to mei called tech support for a proble they send me parts under *** names not under the owners name ***so they never fixed the probleam I taled to *** on 11/4/saing it will be fixed and some thing will be sent out but noting was sentthen *** told me to look under dell locker and nothing showing there to now he is saying its internal data only they can see itiast time I talked to *** *** *** from Advanced Resolution Group on Tuseday saying he will only send a e
My wife and I purchased a laptop computer through their websiteUpon receiving our laptop it immediately started to have problemsWe have sent it twice to their repair center and each time it came back to us it has been worse each time than the previousThey claim to have done the necessary repairs, however it has never been fixed correctlyI now have a third issue with the laptop and have requested a full refund of my money or a new replacement laptopThe customer service center refuses to issue a refund or replace the computerThe laptop we purchased is no good and cannot be repaired correctly
On October 29, 2017, I called Dell Customer support in order to try and resolve an network and wifi issueMy laptop randomly, on occasion, would not connect to any network and I would simply reset the system every timeI finally bit the bullet as it was a hassle to do every time and went to tech support for helpBecause my laptop was no longer on warranty, I paid $for about an hour of tech support's helpThey had told me they permanently resolved the issue, and so I paid happilyHowever, the same issue occurred again on Nov6, and yet again on Nov12, I attempted to complain and promptly realized that Dell doesn't have a complaints department or phone number; I was talking to sales, and they redirected me to customer tech support, also obviously not the correct placeThey also never sent me an invoice to the email I provided during the phone call, and I had to call again to even get an invoiceI am incredibly frustrated and would like to be at least refunded
I own a Dell Inspiron laptop that I had purchased in December and use it here and there as I always doRecently, I opened up my laptop and I heard a crack and snap sound coming from the laptopI looked around the laptop and saw the left hinge starting to snap and come apart from the laptopI then saw part of the LCD screen on the left side of the laptop coming apartI was horrified to see this because I never seen a laptop have this kind of issue and I have only owned this laptop since December 2015, which has not been a year yetI called Dell technical support and told them of my problem of what happened to the laptopI asked them if I can get the laptop fixed since the laptop was still under warranty until December 24, Technical support said my laptop would not be covered by the warranty because it was a physical damage on the laptop and they assumed that I had to have dropped or damaged the computer for the hinge to just break, which I had done neitherThey th
I purchased a brand new Alienware Laptop for $2,from Dell for my business in DecemberI received it in January and It came out of the box defectiveThe computer will turn on and function for a while but after an amount of time for an unknown reason the machine will lock up and become unresponsiveIt never recovers so all work completed during it's up-time is lostI've spoken with customer service technicians, they've done work on the machine and the issue remains unresolved I've asked for an exchange since I never received working equipment and they refuseI've experienced loss of income and loss of business time due to this issue
I received an email from Dell about a clearance saleI clicked the link and tried to purchase a laptop listed for $on the clearance siteOnly when I got to the final step, it said this item is no longer availableI went back and the laptop was still listed for the same priceIt is still listed for sale at the same price
I contacted Dell and was told that the item was indeed out of stockThey expressed regret, but they made no attempt to honor the price that they were continuing to advertiseThis is a classic Bait-and-Switch scam
Dell has refused to fix an issue that requires simple verification of a shipping and a billing addressThey refuse to allow me to speak to a manager, and have hung up on me without verifying the completion of my order timesEach wait time is up to hoursThere are no confirmation orders, and their are no orders in queWhen customer service is contacted to make sure they do not hang up they say they will stay on the line to guarantee me it will be resolved on for them to transfer the call, not be on the line, they hang up on me, and the issue is not resolved
At this point it is clear that they are refusing to complete the order
Purchased a Dell Desktop Computer XPS Computer did not boot up correctly kept asking for disks, kept powering off, and had to manually restart
Purchased the Computer in the last in Dec of 2017, received computer in Dec of and returned it with an RMA from the Dell Rep for full refund
I was told when I purchased the computer if there were any problems I could send it back for a Full Refund with NO restocking fees, per the phone call and that is how we placed the order over the phone, not on the website, but over the phone
Sent Computer back per the following From: '*** from Dell'
Even Sent me a Fedex Shipping label and per Fedex it has been returned to Dell, but the computer is not showing Delivered on Dells site and my full refund still has not been issued
Computer shows received by Dell and sign for by the following including the RMA Number
RMA: ***
Ship date: Dec 5,
Signed for by:
Dell Laptop still not working after numerous repairs by Dell This is laptop is year old and has the Mother Board Replaced twice already, by Dell as well as other parts and again it quit working There is OBVIOUSLY something very wrong with this particular Laptop and I'm not wanting another repair, I want a replacement Laptop
Service Tag ***
I purchased Dell Laptop online in November Model: Inspiron
The model was defective and had following issues: Laptop going to sleep when at 15% battery charge plugged in/out the charger trying to adjust the brightness
I did send my laptop twice for repair in summer session, in spite of having summer classes and adjusting with work, as I need laptop for assignment completionsStill the Laptop is not repaired completelyDell did replace parts, however they are not diagnosing the issue properly and shipping it back without proper testingAlso the customer service provided is not upto the markthe dell representative tries to contact me in my unavailable hours, in spite of telling them my available hoursThere is the communication gapAlso I am not sure with whom I speak on phoneI am student here and can not afford this loss
I opened a technical support case (***) in July and was assigned a case managerThe case manager was disinterested in resolving the issue, and would take weeks to call backAfter every call the computer was still not functioningWith the case unresolved I went on a business trip, and the case was closed while I was awayI don't know where we left off, or where to go from hereI am getting referred to the extended warranty department to settle an unresolved case
I bought an Alienware laptop through dell and i've been having problems with it since the purchase I waited weeks to have them check it out and they replaced the mother board and the problem still wasn't fixedI had them try to fix it over the phone and it still wasn't fixedThey sent in a computer repair technician to replace the motherboard and the graphics card and a hard drive and the repair guy didn't even install windows properly on the computer so I had to do it myselfAnd I was still receiving the same problems with the computer not running properly so they check it out over the phone send in another repair guy to my house to try and replace the battery the port and the charger just to make sure everything was fixed, and the battery wouldn't charge and the computer is still running bad, so I call them again and they tell me they are going to send a repair guy to my house for the 3rd time and I told them I wanted a new computer because they cannot fix the problem and they'v
Terrible company -- DO NOT BUY A DELL PRODUCT - YOU WILL REGRET IT
I bought a computer from Dell in It had a year warranty It broke after months I reinstalled the O/S in an attempt to fix it The computer worked for about hours then failed again I called Dell for warranty service After troubleshooting they advised that I should reinstall the O/S using a new disk What a waste of my time My computer was so broken I could not reinstall the O/S using the new disk They set up an appointment to have a tech come and install a new hard drive with the O/S I took a day of vacation to be home when the tech arrived He didn't show up I got a new date for the tech to come He installed the new hard drive but didn't stick around to find out if that fixed the problem It didn't I called tech support back They suggested I reimage the hard drive (ie., reinstall the O/S) I told them that I wasn't willing to keep doing the same repair that had failed different times I finally got them to have me send it in for repairs When I got it back from their repair facility it was still broken They agreed to send me a replacement computer The replacement computer has Windows which normally would have been OK but I specifically bought the original Dell with Window Pro since it came with a program bundled into it that Windows does not have and I use that program every day I asked Dell to send me a replacement computer that had Windows Pro on it They were selling them on their website at the time They refused They only would send me a refurbished computer not a new one After weeks of e-mails they finally agreed to send me a computer with Windows Pro instead I finally got my replacement computer with Windows Pro It arrived over months from my initial phone call to Dell It was not what they promised I had purchased my (broken) computer to have internal hard drives I asked if the replacement computer had hard drive bay and they told me yes It did not The replacement computer has only USB outlets If I plug an external hard drive into my Dell it crashes the computer
Overall I probably spent 60-hours trying to get this issue resolved I wasted a day of vacation I had to put up with an endless amount of frustration I had to buy another computer because Dell was so awful at taking care of my broken computer I had to invoke the help of the Minnesota Attorney General to help me try to get them to take care of this issue
I will NEVER EVER EVER EVER buy another Dell product in my life and I advise everyone I know to avoid Dell
Order number: ***
Tracking number through UPS: ***
I placed an order on dell.comI made the paymentThe transaction went through completely on my credit card
Dell shipped the order, but then reroute it back, and shipped it back to a different address as they would like whatever they want to do on a production that I already paid forI need the produce, that is why I purchased it
So far, there has been no communication from Dell on what is going onAll they said they shipped the product on my order on their site, but they intercept the deliveryIt should be delivered yesterday
I work for state government and was unable to purchase a product with a standard Tax Exempt Certificate Tax was charged even though we were assured it would not be and all attempts to contact customer service were uneventful Call center is in India and they cannot effectively communicate with actual Dell employees or the accounting department It has been two months since we have been assured a tax credit
My name is *** ***I am a consumer and I have a grievance against Dell Consumer SupportThis is a letter I am sending to Dell Corporate
Approximately on November 26, I called Dell Gift Card services to consolidate gift cards I had purchasedOne for $and five for $eachI was notified it would take approximately week to consolidateAfter doing so, I used the new $gift card to purchase a television from the Dell website (Order ***)After doing so, I received a confirmation email of the purchase and a few minutes later received an email saying there was an error with the payment, meaning the gift card
I subsequently called Consumer Services to figure out the issueThey again had me place the order with them over the phone and still the same result (Order ***)They had me do it AGAIN and still same problem (Order ***)
Then, after some amount of days, they advised to cancel all three orders above and had the ma
The laptop I got as a gift for my girlfriend started having audio issues about a month agoIt was what I feel like now is a pretty common no audio device detected error with the white x and red circle over the speaker in the toolbar
I spent a couple of days trying to fix it and tried literally everythingI updated/reinstalled drivers, checked running services, added legacy hardware via device manager and even did a full system restore back to factory settings to no avail before giving it up and sending it back to dell
I just got it back today with a letter stating they replaced the daughter board, cables, main logic board, speaker and reinstalled the operating systemIt also states they tested the system for full functionality but guess what, it has exactly the same issue as when I sent it in, and they've had it for weeks
I called tech support and was on the phone for about an hour and a half, with them trying to get me to jump through the hoops of troubleshooting even
I originally had an HP laptop that I sent to service under warrantyWell I guess Ascurion fixes basically all electronics under warranty and wheb they send back my "fixed" HP instead I screing it back together I opened the laptop and the whole feont of screen the glass ans bezel all fell outThey taped it with scotch tape! I was infuriatedThey said they would replace it with a comparable itemIt was a crappy DellI knew I was going to have a ton of problems with itIt didnt even have an optical drive which right there alone proved it was no where beat comparable to the HP I hadFast forward months later and the Dell will not chargeWhen I called Dell they told me "Sorry thats not sobered ubder the warranty" and that was the 42nd of the conversationIt was just a malfunctionO accident, drop, or liquid spilled on the thingI didnt even get a copy of the warranty because it was refurbishedDell and Ascurion working hand in hand to make people's tech experiences as bad as p
I purchased a TV on 11/that came with a $100e-gift card I never received the card There have been several attempts to get the card from customer service Each time the person has said it has been approved and I should receive it in 5-business days Contact dates were 12/9, 12/11,, 12-21, and I received a phone call directly from Dell tell me it was approved again around the beginning of Jan
I was going to use this credit to purchase a computer for Christmas and never received it
I was the unlucky fate of buying a Dell computer from a Microsoft store in ***
The Dell laptop was issued under the name of Microsoft in *** and was considered a US based laptopThis was the a Dell Signature Edition 15" laptop
After a month and half of using the left hinge broke off, the laptop hadn't been dropped, this was just regular use and opening and closing of the lidI continued to use it for a week or so after this just to realise that the "touch screen" of the laptop also cracked from the area of the same hinge
Now I have a broken hinge and a cracked touch screen, the laptop is not usable on its ownI would be flying in a month from the time this happened and thus needed the laptop fixed before I leave
The main problem begins now: [CC = Customer Care for short]
Dell CC call to ***, results in no resolution, they tell me that the laptop is in warranty so they will see what can be done
I explain my problem to 6-employees while being circl