Made purchase of tv on 11-in the late eveningCalled 9:am on 11-and cancelled the orderRep said it was cancelled and I would not be billedOn 11-I received a email stating the product shippedI called again and spoke to a rep who laughed at me about trying to cancel the order, I requested a supervisor who assured me again that the order was indeed cancelledOn 11-received a call from transport carrier to set up delivery of the tv I cancelledI refused delivery of the itemI received a bill from dell on 11-for the order amount of $Called again and spoke to rep who said the order was not ever cancelled and asked me if I had the tvI said noI requested to cancel again and closed my dell account permanentlyThis is a total scam and they have refused to cancel the order times
I purchased a Dell computer from *** *** on October 2ndI have had hardware issues with this computer within monthsThe most recent issue is that the motherboard needs replacedClearly I received a “lemon” computerDell is willing to fix it under my warranty, however I run a home based business and every time o have to send this computer back for repair it takes 3+ weeks and I cannot efficiently or safely do my workI talked to people at dell asking if I could get a different machine, refund, partial refund, credit or anythingThey told me I needed to talk to *** *** as that is where I purchased the computerI called *** *** and talked to people there and they said there was nothing they could do as I was outside of the return period and it was a hardware issue I need to talk to dell (which I did obviously previously)I do not understand who protects the consumer in the case of a clearly lemon malfunctioning computerNeither Dell or *** *** will do anythi
I received a Alienware Steam machine and the product didn't work as intended, and I was trying to exchange the product for the identical item, and they appear the same but one runs Windows and the other one runs Steam OS Disputed it with Citi, and won, but still seeking some type of resolution for the computer, because the Steam OS wasn't supported and they have no linkage with Valve, to try and release some type of update for the issues I was experiencing with things such as commands and boot up menus, that weren't working as intended So you're just was a year warranty on nothing basically
Dell refuses to accept valid confirmed E Dell gift cardsprovided by DellMultiple calls, Unresolved
We’ve encountered a payment issue
We are unable to process payment for this order using the provided payment methodWe will attempt to authorize your order again on the following business day, and we’ll contact you if there’s still a problemPlease note that a delay in payment processing may delay your order shipmentYou can check your Order Status anytime
If you’d like to use a different form of payment, you can chat with a Dell sales representative Mo?nday thr?ough Fr?iday, a?.mto p?.m., or call ***, option
Order summary
Order date
Nov30,
Dell Purchase ID
***
Order total
$
Your products (2)
Item
Qty
Unit Price
Subtotal
Software
$
$
Call of Duty Infinite Warfare Legacy Edition - Xbox One
$
$
Subtotal:
Shipping:
Environmental Fees:
Estimated Tax:
Total:
$
I contacted Dell gift card services to consolidate over $worth of Dell gift cards into oneThey recently decided to only let someone use one during a purchaseThey deactivated/emptied all of my gift cards and informed me that $was on one of themWhen asked further about the situation I was informed there was $on another
*** *** and *** *** were the two customer service agents involved in outright stealing my money or misplacing it
I had now purchase two lap tops two different occasions and collegesBoth computers had hard drive issues and hardware malfunctionI just threw the other lap top out knowing I was mot going to get anywhere with dell but repeated trips to the post office to send the lap top in for repairs every two months or soThis lap top is experiencing the same issueIt is within the warranty periodHowever, I want a replacement or a refund because the lap top is used for my online classes and I do not have any way of keeping up with my school work with out the lap topSince talking with Dell and mot one agent was understanding to my dilemmaI do not want to constantly turn around and have a computer sent out to have it fixObviously there is something wrong with the computers that are sent to the schools with hard drives go at least twice a year and other ongoing issuesI even have my own keyboard and mouse plug into this lap top because they do not work and has not for a few monthsI tho
I purchased a Dell Computer on July 12, and received it on July 14, From day one I have had nothing but problems with this computerI could not even get it set up and had to spend several hours getting it to work with Dell Support It seemed that almost every day I had to call for help When I asked for a new computer well within the day replacement period it was denied I was offered a full refund, but I had to return the computer This was unacceptable, because this laptop was purchased on sale Any replacement on my part would have cost more money They kept telling me all my problems were software and they do not warrant software, just hardware No new computer would be sent to me Off and on since September I have had to call dell for different problems Finally the middle of January it has been a nightmare I once again began having problems with my microphone On March 2, 2017, I had a technician come to home to replace what we thought was a new microp
I ordered a new battery on DecWeb site said it would ship DecOriginal receive date listed as DecNext thing I know, they are saying I won't get it until the 13thThen, it is DecThen, they said it wouldn't ship until DecYet the item is STILL listed on their web site as being available to ship next dayTo me, this is advertisingAnd it appears they have already charged my charge cardI am cancelling the order and buying localI will never do business with Dell again, and am encouraging everyone I know to avoid this company
Placed an order for solid state drives - received the first email saying my order was confirmed then hours later I received an automated email saying that my order is canceled but I was still charged and my order is still showing "Confirmed" on my Dell account
On February 26, 2016, I ordered a laptop through Dell's websiteI set it to picked up at a FedEx location instead of home deliveryDespite my continuously checking FedEx's website for a "ready to pick up" confirmation, I never saw one, as the website continued to state that my item was not ready for pick up
On March 11, 2016, it was sent back to Dell
On March 14, I called back to ask for a full refund as it was not my fault that the item was returned to themThe customer representative stated that my refund would be processed & given within 5-days of the company's receiving the laptop backThe laptop was delivered & received by Dell on March
On March 28, I called to follow up on on refund, & they stated that it would be processed within 5-days
On April 14, I utilized their online live web chat to follow up on my refundThe web chat representative ended the chat abruptly in the middle of the conversation so I had to call their toll free number
My issue pertains to my laptop and the customer support and hardware support departments
I have a Dell insperon that has continued to give me nothing but trouble since I have had itI got it just before the end of as a Christmas present and four months after that I had to replace the hard drive in it and then I had another issue pertaining to the "new" hard drive and had to replace it again and then the agent advised me the issue was from turning my laptop completely off and back on instead of using sleep mode then continuing to advise me to only run it in sleep mode by closing and re-opening my insperon and for a while it worked good and then my hard drive for some reason just stopped working and my laptop wouldn't even load up beyond the Dell logo and had to have another hard drive shipped to me and had to install it manually myself which I thought was very odd and like the company was trying to get me to void my warranty and after I put the new hard drive in my opera
I purchased a computer on *** from Dell and received in on approximately August 26, The computer immediately started having issues and I had to contact technical support I was in contact with technical support trying to resolve the issue for close to a week I was then informed that I needed to send the computer in I sent in in on 9/14/ They contacted me a week or so later stating that it was unable to be fixed and they would be sending me a replacement computer I waited over a week and did not receive any notification of shipment, however received my old hard drive in the mail (which they stated was policy) I was informed a few weeks laster that they had shipped my computer out but it was sent to the wrong address (even though they had shipped my hard drive to the right address) I was informed they would have to try and reclaim my computer from the incorrect address Now it has been over a month of continuous calls (on my end) trying to get the computer tha
I am writing in regards to my experience in trying to get a Dell product repaired
• Inspiron
• Service Tag ***
• Purchased directly from Dell on 7/31/
• Mother board failed on 5/15/16, replaced by Dell under warranty
• Mother board failed again on 10/15/
o Contacted Dell support for assistance since same (major) component has now failed twice since purchase less than months ago
o Support stated that the only option I have is to pay for repair as computer is out of warranty
o Support sent to escalation team for review and consideration of covering repair as a customer good will gesture
o Escalation Team member told me that only option is to pay fully for repair as no customer service option was available
I am asking for any consideration Dell could give to repair this computer under warranty as a customer service gesture which recognizes that the same component has failed multiple times in less than months of use
I have purchased a TV with Dell and it has been by far the worst experience I have had buying any electronics in my lifeI purchased a TV that arrived crackedTrying to return it took about hours of my timeI had speak with different people at Dell on top of the many times that I was hung up onEvery person has a different story and no one actually knows how to handle a return/replacement in the correct wayThe trucking company that they used had horrible customer service as wellI also tried to price match a monitor according to the Dell policy written on their websiteAt the time that I placed the order, the monitor was in stock on BHphoto and was in line with all of Dell's policiesThe order seemed to have been processed and I had an estimated delivery dateMonitor never showed up, nor did anyone at Dell contact me to tell me it had been cancelledI had to call times - again hung up on timesSpoke with several different peopleSome told me the order was being processed, one told me it was coming tomorrow, and another said I had no orderThere is a terrible lack of knowledge within all departments and all they try to do is transfer you over and over and over again until you cannot handle it anymoreI will never ever be purchasing anything from Dell againYou cannot even understand any of the representatives on the phone as none are obviously from this country
The worst buying experience of my long life Moreover, they're accumulating interest on my money after they delay a refund on a product returned to them (unopened) over two months ago
I've been a loyal customer of Dell for years, but this past year has been a disaster dealing with Dell In August 2015, I purchased a new computer along with several other items and was told that I would receive a Dell sales team credit of 10% of the purchase price along with a 10% Dell gift card for opening credit account at that time (a total of $for each - $420) When I tried to redeem the sales team credit in November 2015, I was told that I was a liar Why make up something like that? When I gave them the sales person name, I was then told that the sales person was mistaken by giving me that deal
In February 2016, I purchased a computer case for $and paid for it via a Dell gift card ($100) and the rest by Dell credit ($30.19) I returned the case on 3/(free returns & shipping) I have not been given a complete refund for the return that was received by Dell in early March I received the Dell credit to my account, but not the gift card balance
I placed my original order back on 4/11/2016, order number: *** on a net termsThe order stayed in processing, changed to order number: *** on 4/12/for some estranged reason, processed for a while longerI called in repeatedly about this order, I was told it was processing, in build process and suchThis rocked on for a while, I called and then was told the order was cancelled because of an issue with financial servicesI was transferred to financial services many of times, sat on hold for 90+ minutes everytime and was not able to talk to anyoneFinally was able to find out that we had a rep after spending hours on the phone 6/10/and was able to get the order reprocessed as the PO was for the wrong amountNo one has ever called us in regards to this order being wrong or having issuesThey also stated they were going to upgrade our shipping to over night for free as well for the hassle we have been having That being said, the order was replaced on 6/
Upon making my purchasing decision the Dell website clearly indicated that my order would receive $in "Dell Loyalty Rewards"At no point during the checkout process did the website indicate that payment via Dell Gift Card would void out the rewards
After installing recommended updates to my computer my computer no longer works These updates were from Dell, they were installed as part of routine maintenance suggested by Dell, after installation computer no longer works Being that it is out of warranty, I called customer service and they said any help I received I would have to pay forAfter researching I have found that many customers have the same problem, and being out of warranty all repairs are paid for by the customer They send you an update, it breaks your machine, and now the customer has to pay for it
Summation: I sent my tablet to Dell for an in-warranty repairDell received then lost the tablet Seven weeks later and after numerous calls to Dell, I was offered a refurbished tablet and a coupon for the Dell site for $50*(I must spend at least $and pay for shipping, so the coupon is worthless to me) I asked for a new tablet without a
coupon and was refused I have now bought an Ipad and am requesting a full refund from Dell.------------------
7/28/ Daughter-in-law (*** resident) purchased a Dell Venue tablet for me as a gift I picked up the tablet in my home state at *** *** in *** ***, **
8/02/ I registered tablet on Dell website Warranty is activated
2/15/ Venue tablet failed to charge. *** *** "*** ***" checked the tablet and said it is not repairable but that I must contact Dell. Dell directed me to send the Venue tablet to *** for repair at my own expense.
2/19-
Made purchase of tv on 11-in the late eveningCalled 9:am on 11-and cancelled the orderRep said it was cancelled and I would not be billedOn 11-I received a email stating the product shippedI called again and spoke to a rep who laughed at me about trying to cancel the order, I requested a supervisor who assured me again that the order was indeed cancelledOn 11-received a call from transport carrier to set up delivery of the tv I cancelledI refused delivery of the itemI received a bill from dell on 11-for the order amount of $Called again and spoke to rep who said the order was not ever cancelled and asked me if I had the tvI said noI requested to cancel again and closed my dell account permanentlyThis is a total scam and they have refused to cancel the order times
I purchased a Dell computer from *** *** on October 2ndI have had hardware issues with this computer within monthsThe most recent issue is that the motherboard needs replacedClearly I received a “lemon” computerDell is willing to fix it under my warranty, however I run a home based business and every time o have to send this computer back for repair it takes 3+ weeks and I cannot efficiently or safely do my workI talked to people at dell asking if I could get a different machine, refund, partial refund, credit or anythingThey told me I needed to talk to *** *** as that is where I purchased the computerI called *** *** and talked to people there and they said there was nothing they could do as I was outside of the return period and it was a hardware issue I need to talk to dell (which I did obviously previously)I do not understand who protects the consumer in the case of a clearly lemon malfunctioning computerNeither Dell or *** *** will do anythi
I received a Alienware Steam machine and the product didn't work as intended, and I was trying to exchange the product for the identical item, and they appear the same but one runs Windows and the other one runs Steam OS Disputed it with Citi, and won, but still seeking some type of resolution for the computer, because the Steam OS wasn't supported and they have no linkage with Valve, to try and release some type of update for the issues I was experiencing with things such as commands and boot up menus, that weren't working as intended So you're just was a year warranty on nothing basically
Dell refuses to accept valid confirmed E Dell gift cardsprovided by DellMultiple calls, Unresolved
We’ve encountered a payment issue
We are unable to process payment for this order using the provided payment methodWe will attempt to authorize your order again on the following business day, and we’ll contact you if there’s still a problemPlease note that a delay in payment processing may delay your order shipmentYou can check your Order Status anytime
If you’d like to use a different form of payment, you can chat with a Dell sales representative Mo?nday thr?ough Fr?iday, a?.mto p?.m., or call ***, option
Order summary
Order date
Nov30,
Dell Purchase ID
***
Order total
$
Your products (2)
Item
Qty
Unit Price
Subtotal
Software
$
$
Call of Duty Infinite Warfare Legacy Edition - Xbox One
$
$
Subtotal:
Shipping:
Environmental Fees:
Estimated Tax:
Total:
$
I contacted Dell gift card services to consolidate over $worth of Dell gift cards into oneThey recently decided to only let someone use one during a purchaseThey deactivated/emptied all of my gift cards and informed me that $was on one of themWhen asked further about the situation I was informed there was $on another
*** *** and *** *** were the two customer service agents involved in outright stealing my money or misplacing it
I had now purchase two lap tops two different occasions and collegesBoth computers had hard drive issues and hardware malfunctionI just threw the other lap top out knowing I was mot going to get anywhere with dell but repeated trips to the post office to send the lap top in for repairs every two months or soThis lap top is experiencing the same issueIt is within the warranty periodHowever, I want a replacement or a refund because the lap top is used for my online classes and I do not have any way of keeping up with my school work with out the lap topSince talking with Dell and mot one agent was understanding to my dilemmaI do not want to constantly turn around and have a computer sent out to have it fixObviously there is something wrong with the computers that are sent to the schools with hard drives go at least twice a year and other ongoing issuesI even have my own keyboard and mouse plug into this lap top because they do not work and has not for a few monthsI tho
I purchased a Dell Computer on July 12, and received it on July 14, From day one I have had nothing but problems with this computerI could not even get it set up and had to spend several hours getting it to work with Dell Support It seemed that almost every day I had to call for help When I asked for a new computer well within the day replacement period it was denied I was offered a full refund, but I had to return the computer This was unacceptable, because this laptop was purchased on sale Any replacement on my part would have cost more money They kept telling me all my problems were software and they do not warrant software, just hardware No new computer would be sent to me Off and on since September I have had to call dell for different problems Finally the middle of January it has been a nightmare I once again began having problems with my microphone On March 2, 2017, I had a technician come to home to replace what we thought was a new microp
I ordered a new battery on DecWeb site said it would ship DecOriginal receive date listed as DecNext thing I know, they are saying I won't get it until the 13thThen, it is DecThen, they said it wouldn't ship until DecYet the item is STILL listed on their web site as being available to ship next dayTo me, this is advertisingAnd it appears they have already charged my charge cardI am cancelling the order and buying localI will never do business with Dell again, and am encouraging everyone I know to avoid this company
Placed an order for solid state drives - received the first email saying my order was confirmed then hours later I received an automated email saying that my order is canceled but I was still charged and my order is still showing "Confirmed" on my Dell account
On February 26, 2016, I ordered a laptop through Dell's websiteI set it to picked up at a FedEx location instead of home deliveryDespite my continuously checking FedEx's website for a "ready to pick up" confirmation, I never saw one, as the website continued to state that my item was not ready for pick up
On March 11, 2016, it was sent back to Dell
On March 14, I called back to ask for a full refund as it was not my fault that the item was returned to themThe customer representative stated that my refund would be processed & given within 5-days of the company's receiving the laptop backThe laptop was delivered & received by Dell on March
On March 28, I called to follow up on on refund, & they stated that it would be processed within 5-days
On April 14, I utilized their online live web chat to follow up on my refundThe web chat representative ended the chat abruptly in the middle of the conversation so I had to call their toll free number
My issue pertains to my laptop and the customer support and hardware support departments
I have a Dell insperon that has continued to give me nothing but trouble since I have had itI got it just before the end of as a Christmas present and four months after that I had to replace the hard drive in it and then I had another issue pertaining to the "new" hard drive and had to replace it again and then the agent advised me the issue was from turning my laptop completely off and back on instead of using sleep mode then continuing to advise me to only run it in sleep mode by closing and re-opening my insperon and for a while it worked good and then my hard drive for some reason just stopped working and my laptop wouldn't even load up beyond the Dell logo and had to have another hard drive shipped to me and had to install it manually myself which I thought was very odd and like the company was trying to get me to void my warranty and after I put the new hard drive in my opera
I purchased a computer on *** from Dell and received in on approximately August 26, The computer immediately started having issues and I had to contact technical support I was in contact with technical support trying to resolve the issue for close to a week I was then informed that I needed to send the computer in I sent in in on 9/14/ They contacted me a week or so later stating that it was unable to be fixed and they would be sending me a replacement computer I waited over a week and did not receive any notification of shipment, however received my old hard drive in the mail (which they stated was policy) I was informed a few weeks laster that they had shipped my computer out but it was sent to the wrong address (even though they had shipped my hard drive to the right address) I was informed they would have to try and reclaim my computer from the incorrect address Now it has been over a month of continuous calls (on my end) trying to get the computer tha
I am writing in regards to my experience in trying to get a Dell product repaired
• Inspiron
• Service Tag ***
• Purchased directly from Dell on 7/31/
• Mother board failed on 5/15/16, replaced by Dell under warranty
• Mother board failed again on 10/15/
o Contacted Dell support for assistance since same (major) component has now failed twice since purchase less than months ago
o Support stated that the only option I have is to pay for repair as computer is out of warranty
o Support sent to escalation team for review and consideration of covering repair as a customer good will gesture
o Escalation Team member told me that only option is to pay fully for repair as no customer service option was available
I am asking for any consideration Dell could give to repair this computer under warranty as a customer service gesture which recognizes that the same component has failed multiple times in less than months of use
I have purchased a TV with Dell and it has been by far the worst experience I have had buying any electronics in my lifeI purchased a TV that arrived crackedTrying to return it took about hours of my timeI had speak with different people at Dell on top of the many times that I was hung up onEvery person has a different story and no one actually knows how to handle a return/replacement in the correct wayThe trucking company that they used had horrible customer service as wellI also tried to price match a monitor according to the Dell policy written on their websiteAt the time that I placed the order, the monitor was in stock on BHphoto and was in line with all of Dell's policiesThe order seemed to have been processed and I had an estimated delivery dateMonitor never showed up, nor did anyone at Dell contact me to tell me it had been cancelledI had to call times - again hung up on timesSpoke with several different peopleSome told me the order was being processed, one told me it was coming tomorrow, and another said I had no orderThere is a terrible lack of knowledge within all departments and all they try to do is transfer you over and over and over again until you cannot handle it anymoreI will never ever be purchasing anything from Dell againYou cannot even understand any of the representatives on the phone as none are obviously from this country
The worst buying experience of my long life Moreover, they're accumulating interest on my money after they delay a refund on a product returned to them (unopened) over two months ago
I've been a loyal customer of Dell for years, but this past year has been a disaster dealing with Dell In August 2015, I purchased a new computer along with several other items and was told that I would receive a Dell sales team credit of 10% of the purchase price along with a 10% Dell gift card for opening credit account at that time (a total of $for each - $420) When I tried to redeem the sales team credit in November 2015, I was told that I was a liar Why make up something like that? When I gave them the sales person name, I was then told that the sales person was mistaken by giving me that deal
In February 2016, I purchased a computer case for $and paid for it via a Dell gift card ($100) and the rest by Dell credit ($30.19) I returned the case on 3/(free returns & shipping) I have not been given a complete refund for the return that was received by Dell in early March I received the Dell credit to my account, but not the gift card balance
I placed my original order back on 4/11/2016, order number: *** on a net termsThe order stayed in processing, changed to order number: *** on 4/12/for some estranged reason, processed for a while longerI called in repeatedly about this order, I was told it was processing, in build process and suchThis rocked on for a while, I called and then was told the order was cancelled because of an issue with financial servicesI was transferred to financial services many of times, sat on hold for 90+ minutes everytime and was not able to talk to anyoneFinally was able to find out that we had a rep after spending hours on the phone 6/10/and was able to get the order reprocessed as the PO was for the wrong amountNo one has ever called us in regards to this order being wrong or having issuesThey also stated they were going to upgrade our shipping to over night for free as well for the hassle we have been having That being said, the order was replaced on 6/
Upon making my purchasing decision the Dell website clearly indicated that my order would receive $in "Dell Loyalty Rewards"At no point during the checkout process did the website indicate that payment via Dell Gift Card would void out the rewards
After installing recommended updates to my computer my computer no longer works These updates were from Dell, they were installed as part of routine maintenance suggested by Dell, after installation computer no longer works Being that it is out of warranty, I called customer service and they said any help I received I would have to pay forAfter researching I have found that many customers have the same problem, and being out of warranty all repairs are paid for by the customer They send you an update, it breaks your machine, and now the customer has to pay for it
Summation: I sent my tablet to Dell for an in-warranty repairDell received then lost the tablet Seven weeks later and after numerous calls to Dell, I was offered a refurbished tablet and a coupon for the Dell site for $50*(I must spend at least $and pay for shipping, so the coupon is worthless to me) I asked for a new tablet without a
coupon and was refused I have now bought an Ipad and am requesting a full refund from Dell.------------------
7/28/ Daughter-in-law (*** resident) purchased a Dell Venue tablet for me as a gift I picked up the tablet in my home state at *** *** in *** ***, **
8/02/ I registered tablet on Dell website Warranty is activated
2/15/ Venue tablet failed to charge. *** *** "*** ***" checked the tablet and said it is not repairable but that I must contact Dell. Dell directed me to send the Venue tablet to *** for repair at my own expense.
2/19-