I have an on going battle with DELL over a defective XPS Model Laptop, that started out with an annoying video driver crash, and thanks to DELL's crack team of technical experts has been transformed from an annoying video crash error to a brick, or a $paperweightDell replaced the AC Adapter twice, I lost track of how many software and BIOS updates were applied by DellThen the motherboard was replaced by Dell Technicians twice, after the first time, the video error returned and then a few days later, the laptop failed to power on, the only thing that worked was the power indicator light, which would illuminateSo Dell sent another crack technician to resolve the issue, and boy did they, now even the power light won't illuminate, the laptop is completely uselessSo Dell's escalation manager (India) tells me he will check the factory for a "refurbished" XPS 9530, to say the least I was not at all happy about a "refurbished" laptop, but I figure its better than the $
There is no American customer service center to handle calls of privacy and access for Dell Financial Services, an arm of Dell TechnologiesI have a mental handicap and my condition is privateI basically can not handle online activities for a long period of timeMy credit cards have allowed me to do auto-pay via a saved bank account to pay my billsI have tried to make payments on my account with Dell Financial Services for my laptop to keep my account current but they charged me fees for being late despite my acute medical conditionThey waived the fees but there is still no automatic payment optionThey said that only their corporate office has authority for me to request automatic paymentThis should be illegal, to deny access to a paying customer for payment in commerce and the issue of access for future handicapped people when trying to pay their bill by phoneThe assessment of fees should be illegal since I just got handicapped and am not able to fully call or make payme
On 2/4/at 10:44pm PST purchase order *** was placed on Dell.com (please note order was for only $- $paid for with gift card, $paid for with credit card)
Order should have arrived next business day, but when it didn't arrive I called into customer service This started the most ridiculous customer service experience of my life At first I was told it was a credit card issue and I spent several hours on the phone and was assured order was fixed After several more days I still didn't have my order I then decided to try email and was told to call another number After several hours they said there was an issue with the gift card I used and transferred me to another number (at which time system hung up on me) I cannot understand this Gift card expiration date was 2/4/and my order was placed at 10:46pm PST
I've now spent hours on the phone, written several emails, and representatives are unwilling to help me "Unwilling" might be the wrong word
I was in the market for a new high powered lap top and went on Dell's website due to all the advertising they had been doing on TV Found exactly the one I wanted and placed the order on line., which was an option The website said there was a problem with the credit card and told me to call the credit card company, they gave me a phone number I called the credit card company, they ask me a myriad of questions and after I told them what happened they said I had the highest security available and if there was a problem with the order going through it had to be on Dell's end I called Dell back and they said that the order had gone through and was placed That I would receive an email confirmation I got up the next morning (10/3/17) and instead received an email that the order had been cancelled I called and they run me through a myriad of questions, said the cancellation was from the first order but it had been replaced and that the replacement order was placed, no
The left hinge of my laptop (Dell Inspiron 5577) started clicking when closing and got progressively worseI contacted Dell support before my year warranty was up and they told me to send it in and it would be fixedAfter sending it in, they claim the damage was my fault because the case is coming apart at the hingeBut that's what happens when the hinge fails internally - it starts pulling the plastic casing apart every time it's opened or closedSee identical problems multiple people have had with this and another model which shares the same body design: https://www.dell.com/community/Inspiron/DELL-INSPIRON-5577-NEAR-HINGE-ISSUE/td-p...⇄ />
https://www.reddit.com/r/Dell/comments/5tuoec/inspiron_7559_hinge_issue/?st=jeu4...⇄ />
https://www.reddit.com/r/laptops/comments/85ne8z/hinge_problem_fixed_dell_inspir...⇄ />
https://www.dell.com/community/Laptops-General-Read-Only/Inspiron-15-7559-hinge-...⇄ />
That's just a few, but I co
I ordered laptops about a month ago, when these laptops arrived at our local FEDEX, Dell company called back the laptopsBut they didn't refund the money untill nowI called their company customer service many times, all the people said that they couldn't solve this problem, and then transform the phone to another dell customer service, and then transform again
On March I ordered a 17” Inspiron non-touch laptop from DellThis model has internal speakers so that the user can hear voices or music when skyping or listening to YoutubeThe laptop was delivered in a few days I started using the laptop and soon discovered the internal speakers would not work I reported the problem to Dell Tech Support They had me reinstall the drivers and then wipe the hard drive to return it to the "as shipped condition it had been in the week before The internal speakers still did not work I told the tech support I wanted to return the laptop and they told to me to call customer support I called Customer Support and they told me to call Tech Support I asked my credit card company to stop payment but it I was too late I ordered an Asus laptop from Amazon
I returned a DELL Laptop to Dell Outlet over weeks agoThey received it on Nov 26th, but have still not issued a refund ($1556) to my credit card companyI have contacted DELL's CS several times every week and they have not resolved my issueThe online businesses (Amazon, HP, Best Buy, NewEgg, Adoroma, B&H Photo, etc) I have dealt with in the past have issued me a refund within to business days of receiving the productDELL has consistently avoided helping me with this issue
The DELL order number is :
The UPS tracking number for the returned product : *** The DELL Service Request Number :***
I am paying a $monthly fee for a Dell a computer that was defective from the very moment I powered it on: the touchpad was defective: the left and right buttons didn't work at all
I filed a complaint with Dell, and they promised to send me a box for me to ship my PC in so that it could be repairedI would have actually preferred a new computer, but this was my only optionEight days later I received an email containing an image of a printable label that I could slap on a box and use to ship my PC
This was very aggravating, since I had asked for a box, and instead, I received an email containing a printable label, and honestly, it shouldn't have taken eight days just for them to send me an email containing a printable label
I contacted them again, and they allegedly shipped me a box this time, although I never received it, so I contacted them a third and final time, and this time I actually received a boxThe problem was that they had taken so long to ship the box that my warranty was almost up, and there wasn't much time to get the computer repaired while under warranty
Finally, I received my computer in the mail, and after roughly a week, the right button on the touchpad stopped working, so it was clear that it wasn't repaired properly the first time, or I wouldn't have this issueEither way, there was no time left on my warranty to get it fixed again: Dell made sure of that, and they refused to take the computer back and repair it a second time, so now I will have to pay to get this computer repaired using money out of my own pocket, even though I'm not responsible for the fact that Dell shipped me a defective computer in the first place
On 9/25/18, I ordered a computer from ***Without action on my part, Dell cancelled the order so I have no computerDell received the computer on 10/1/18, so I thought that I would be credited for the money that Dell had billed meHowever, over weeks later, I have not received any refundI have callled Dell twice now, and after many hours on the phone, I was assured that I would receive my refund in “4-business days” or “hours”, both of which turned out to be liesI simply need the money that I am owed so that I can begin the process of buying a new computerDell had no problem taking my money, so there is absolutely no reason they can’t get it back in a timely manner
I ordered a computer that had certain specifications most impotantly a 3.9ghz processor
they sent computers and none are what I ordered and now they suspended my accounnt and claim that I am wrong and they transfer me for the 6th timethis has been going on for monthsthey are playing games and actually lied in emails I HAVE PROOF
I bought a Dell laptop in January and week later contacted them by 'chat' due to it not working correctly The laptop operates slow to where it takes several minutes for a website to come up and often it doesn't come up and I have to keep hitting the refresh button I have been in contact with issues with this computer since January 25, and they have not been able resolve the problem They had me send it to their repair center on separate occasions and each time they sent it back to me it either operated the same or worse They have had me try to fix it by running diagnostics and have had me on the phone hours at a time trying to fix it but they have not been able to fix the problem They have asked me to ask a family member or friend to barrow their computer to help fix mine but the closest person that I could barrow from is over an hour away It's got to the point they even recommended to me to go see if I can barrow my neighbor's laptop to fix mine!!! I have aske
We have next day business support and have an issue and not resolved days later and keep getting bounced around to people and nothing gets done Promises on hardware to be shipped and I get the tracking number and item either doesn't arrive or wrong thing shipped
Attempted to get dell preferred accountDenied due to delinquency previous accountI was forced to fole bankriptcy protection
After receiving denial letter, I phoned giving application # *** and explained that past money issues due to *** *** ***, (*** ***) Told to phone after hours and hat I could buy a laptop computer with DellI phoned hours later and initially told that a soft pull and that it would have no effect on my credt and that I would get a laptop computer but another credit check, was needed despite my concern about my credit score/reportI am trying to recover from a state of credit disrepair and don't understand the reason I was misinformed
At least one inquiry should be be removedThe salesman told me that'll I would not be able to tell who told me misinforms.And still no computer? Thanks for lowering my score
I returned a computer on 2/22/to Dell for their full refund which they agreed I was due, and they did not return $of my original purchase price of $ They advertise a free return of the FULL purchase price on the sale of a computer
I have contacted their customer service twice now, each ***e being promised that they would return the rest of my money, with each ***e being a lie...they have not to this day
I was assigned a sr # *** by Dell that documents the full episode by them
I purchased DELL all in one XPS in August Since then I ordered from DELL the Media Disk to reset my computer to the factory settingsAt this time (May-June 2016) when I try to reset my computer to the factory settings, it asks for the Operating System (Microsoft Windows 8) Product Key which was not provided to me at a time of purchase
I contacted Microsoft for helpThey told me that Dell sells their computers with preinstalled Operating Systems with the product key injected into the motherboard, so on time of resetting the PC to its factory settings it should not ask for the Product Key or the Product Key must be provided by DELL for the reason that I purchased the computer with the Operating System, so I am entitled to possess the license for the OS Microsoft Representative spent several hours to help me with this issue for free and finally supplied with a temporary Product Key for me to use and advised me to ask Dell for the original Product Key that I paid for
DELL COMPUTERS DOES NOT HONOR ITS WARRANTY
#NeverDellNever
A Tom's Guide complaint about Dell in asked, "Is DELL's customer service as bad as they say?" I couldn't say for sure but I can tell you its really bad right now.We're talking about a company that will do most anything to avoid making good on its warranty
See email below and note: senior management knows, they just choose to do nothing about it and they're sitting on my laptopThey've neither fixed nor returned it***, the corporate unresolved issues website isn't workingI'll make note of it and make another post later in the week
Meanwhile I'm going to post this email on the ripped off consumer websitesYou probably know most off the same ones I doemailsThat's how many since September
Always, the same lame people offering the same lame communication that they had drilled into them during trainingIt could not be more clear: DELL ii trying .to duck it's responsibility to repair under warrantyTher
8/26/- I made an online website purchase directly from Dell (www.dell.com) of a refurbished computer with full warranty for the total amount of
8/29/- Compute shipped via Fed Ex (Tracking number ***) and arrived on 8/30/
8/30/- Upon pressing the power button to start up computer immediately following it's removal from the box, I discovered vertical lines running across the screen I attempted to start the automated return/refund process through logging into my Dell Account I made three attempts, but after each time of entering all required information, the website advised that my return could not be processed at this time I contacted Dell through their official Facebook profile and asked to return the computer Initially, Dell attempted to refer me to Technical Support to diagnosis the issue, but I explained that I did not want to spend time diagnosing and fixing a computer that was malfunctioning straight out of the box I was told that a
I have purchased three Dell computersMy laptop just went out of warrantyDell has an update program similar to Windows updateIn early June a Dell update left my computer without its Windows operating system by replacing it with "Windows Essentials 2012"In process of using Dell support to restore my computer it also was "unable" to restore my data at the same time it was supposed to be able to restore my system settingsI called and complained about my operating system being sabotaged by Dell updates and was told that because my computer was out of warranty I would have to pay $to have it restoredI said I only wanted the operating system restored because I had most of the files on my badriveI was sold a Windows restore disk for $In attempting to use the restore disk I found that the factory Windows software I paid for was not on the disk at allThe disk merely restored "Windows Essentials 2012" which has none of the accessories and very few of th
I have an on going battle with DELL over a defective XPS Model Laptop, that started out with an annoying video driver crash, and thanks to DELL's crack team of technical experts has been transformed from an annoying video crash error to a brick, or a $paperweightDell replaced the AC Adapter twice, I lost track of how many software and BIOS updates were applied by DellThen the motherboard was replaced by Dell Technicians twice, after the first time, the video error returned and then a few days later, the laptop failed to power on, the only thing that worked was the power indicator light, which would illuminateSo Dell sent another crack technician to resolve the issue, and boy did they, now even the power light won't illuminate, the laptop is completely uselessSo Dell's escalation manager (India) tells me he will check the factory for a "refurbished" XPS 9530, to say the least I was not at all happy about a "refurbished" laptop, but I figure its better than the $
There is no American customer service center to handle calls of privacy and access for Dell Financial Services, an arm of Dell TechnologiesI have a mental handicap and my condition is privateI basically can not handle online activities for a long period of timeMy credit cards have allowed me to do auto-pay via a saved bank account to pay my billsI have tried to make payments on my account with Dell Financial Services for my laptop to keep my account current but they charged me fees for being late despite my acute medical conditionThey waived the fees but there is still no automatic payment optionThey said that only their corporate office has authority for me to request automatic paymentThis should be illegal, to deny access to a paying customer for payment in commerce and the issue of access for future handicapped people when trying to pay their bill by phoneThe assessment of fees should be illegal since I just got handicapped and am not able to fully call or make payme
On 2/4/at 10:44pm PST purchase order *** was placed on Dell.com (please note order was for only $- $paid for with gift card, $paid for with credit card)
Order should have arrived next business day, but when it didn't arrive I called into customer service This started the most ridiculous customer service experience of my life At first I was told it was a credit card issue and I spent several hours on the phone and was assured order was fixed After several more days I still didn't have my order I then decided to try email and was told to call another number After several hours they said there was an issue with the gift card I used and transferred me to another number (at which time system hung up on me) I cannot understand this Gift card expiration date was 2/4/and my order was placed at 10:46pm PST
I've now spent hours on the phone, written several emails, and representatives are unwilling to help me "Unwilling" might be the wrong word
I was in the market for a new high powered lap top and went on Dell's website due to all the advertising they had been doing on TV Found exactly the one I wanted and placed the order on line., which was an option The website said there was a problem with the credit card and told me to call the credit card company, they gave me a phone number I called the credit card company, they ask me a myriad of questions and after I told them what happened they said I had the highest security available and if there was a problem with the order going through it had to be on Dell's end I called Dell back and they said that the order had gone through and was placed That I would receive an email confirmation I got up the next morning (10/3/17) and instead received an email that the order had been cancelled I called and they run me through a myriad of questions, said the cancellation was from the first order but it had been replaced and that the replacement order was placed, no
The left hinge of my laptop (Dell Inspiron 5577) started clicking when closing and got progressively worseI contacted Dell support before my year warranty was up and they told me to send it in and it would be fixedAfter sending it in, they claim the damage was my fault because the case is coming apart at the hingeBut that's what happens when the hinge fails internally - it starts pulling the plastic casing apart every time it's opened or closedSee identical problems multiple people have had with this and another model which shares the same body design:
https://www.dell.com/community/Inspiron/DELL-INSPIRON-5577-NEAR-HINGE-ISSUE/td-p...⇄ /> https://www.reddit.com/r/Dell/comments/5tuoec/inspiron_7559_hinge_issue/?st=jeu4...⇄ /> https://www.reddit.com/r/laptops/comments/85ne8z/hinge_problem_fixed_dell_inspir...⇄ /> https://www.dell.com/community/Laptops-General-Read-Only/Inspiron-15-7559-hinge-...⇄ /> That's just a few, but I co
Placed order on 8/with promise of delivery in 3-business days No shipment as of 8/ No assistance to expedite
I ordered laptops about a month ago, when these laptops arrived at our local FEDEX, Dell company called back the laptopsBut they didn't refund the money untill nowI called their company customer service many times, all the people said that they couldn't solve this problem, and then transform the phone to another dell customer service, and then transform again
On March I ordered a 17” Inspiron non-touch laptop from DellThis model has internal speakers so that the user can hear voices or music when skyping or listening to YoutubeThe laptop was delivered in a few days I started using the laptop and soon discovered the internal speakers would not work I reported the problem to Dell Tech Support They had me reinstall the drivers and then wipe the hard drive to return it to the "as shipped condition it had been in the week before The internal speakers still did not work I told the tech support I wanted to return the laptop and they told to me to call customer support I called Customer Support and they told me to call Tech Support I asked my credit card company to stop payment but it I was too late I ordered an Asus laptop from Amazon
I returned a DELL Laptop to Dell Outlet over weeks agoThey received it on Nov 26th, but have still not issued a refund ($1556) to my credit card companyI have contacted DELL's CS several times every week and they have not resolved my issueThe online businesses (Amazon, HP, Best Buy, NewEgg, Adoroma, B&H Photo, etc) I have dealt with in the past have issued me a refund within to business days of receiving the productDELL has consistently avoided helping me with this issue
The DELL order number is :
The UPS tracking number for the returned product : *** The DELL Service Request Number :***
I am paying a $monthly fee for a Dell a computer that was defective from the very moment I powered it on: the touchpad was defective: the left and right buttons didn't work at all
I filed a complaint with Dell, and they promised to send me a box for me to ship my PC in so that it could be repairedI would have actually preferred a new computer, but this was my only optionEight days later I received an email containing an image of a printable label that I could slap on a box and use to ship my PC
This was very aggravating, since I had asked for a box, and instead, I received an email containing a printable label, and honestly, it shouldn't have taken eight days just for them to send me an email containing a printable label
I contacted them again, and they allegedly shipped me a box this time, although I never received it, so I contacted them a third and final time, and this time I actually received a boxThe problem was that they had taken so long to ship the box that my warranty was almost up, and there wasn't much time to get the computer repaired while under warranty
Finally, I received my computer in the mail, and after roughly a week, the right button on the touchpad stopped working, so it was clear that it wasn't repaired properly the first time, or I wouldn't have this issueEither way, there was no time left on my warranty to get it fixed again: Dell made sure of that, and they refused to take the computer back and repair it a second time, so now I will have to pay to get this computer repaired using money out of my own pocket, even though I'm not responsible for the fact that Dell shipped me a defective computer in the first place
On 9/25/18, I ordered a computer from ***Without action on my part, Dell cancelled the order so I have no computerDell received the computer on 10/1/18, so I thought that I would be credited for the money that Dell had billed meHowever, over weeks later, I have not received any refundI have callled Dell twice now, and after many hours on the phone, I was assured that I would receive my refund in “4-business days” or “hours”, both of which turned out to be liesI simply need the money that I am owed so that I can begin the process of buying a new computerDell had no problem taking my money, so there is absolutely no reason they can’t get it back in a timely manner
I ordered a computer that had certain specifications most impotantly a 3.9ghz processor
they sent computers and none are what I ordered and now they suspended my accounnt and claim that I am wrong and they transfer me for the 6th timethis has been going on for monthsthey are playing games and actually lied in emails I HAVE PROOF
I bought a Dell laptop in January and week later contacted them by 'chat' due to it not working correctly The laptop operates slow to where it takes several minutes for a website to come up and often it doesn't come up and I have to keep hitting the refresh button I have been in contact with issues with this computer since January 25, and they have not been able resolve the problem They had me send it to their repair center on separate occasions and each time they sent it back to me it either operated the same or worse They have had me try to fix it by running diagnostics and have had me on the phone hours at a time trying to fix it but they have not been able to fix the problem They have asked me to ask a family member or friend to barrow their computer to help fix mine but the closest person that I could barrow from is over an hour away It's got to the point they even recommended to me to go see if I can barrow my neighbor's laptop to fix mine!!! I have aske
We have next day business support and have an issue and not resolved days later and keep getting bounced around to people and nothing gets done Promises on hardware to be shipped and I get the tracking number and item either doesn't arrive or wrong thing shipped
Attempted to get dell preferred accountDenied due to delinquency previous accountI was forced to fole bankriptcy protection
After receiving denial letter, I phoned giving application # *** and explained that past money issues due to *** *** ***, (*** ***) Told to phone after hours and hat I could buy a laptop computer with DellI phoned hours later and initially told that a soft pull and that it would have no effect on my credt and that I would get a laptop computer but another credit check, was needed despite my concern about my credit score/reportI am trying to recover from a state of credit disrepair and don't understand the reason I was misinformed
At least one inquiry should be be removedThe salesman told me that'll I would not be able to tell who told me misinforms.And still no computer? Thanks for lowering my score
I returned a computer on 2/22/to Dell for their full refund which they agreed I was due, and they did not return $of my original purchase price of $ They advertise a free return of the FULL purchase price on the sale of a computer
I have contacted their customer service twice now, each ***e being promised that they would return the rest of my money, with each ***e being a lie...they have not to this day
I was assigned a sr # *** by Dell that documents the full episode by them
I purchased DELL all in one XPS in August Since then I ordered from DELL the Media Disk to reset my computer to the factory settingsAt this time (May-June 2016) when I try to reset my computer to the factory settings, it asks for the Operating System (Microsoft Windows 8) Product Key which was not provided to me at a time of purchase
I contacted Microsoft for helpThey told me that Dell sells their computers with preinstalled Operating Systems with the product key injected into the motherboard, so on time of resetting the PC to its factory settings it should not ask for the Product Key or the Product Key must be provided by DELL for the reason that I purchased the computer with the Operating System, so I am entitled to possess the license for the OS Microsoft Representative spent several hours to help me with this issue for free and finally supplied with a temporary Product Key for me to use and advised me to ask Dell for the original Product Key that I paid for
DELL COMPUTERS DOES NOT HONOR ITS WARRANTY
#NeverDellNever
A Tom's Guide complaint about Dell in asked, "Is DELL's customer service as bad as they say?" I couldn't say for sure but I can tell you its really bad right now.We're talking about a company that will do most anything to avoid making good on its warranty
See email below and note: senior management knows, they just choose to do nothing about it and they're sitting on my laptopThey've neither fixed nor returned it***, the corporate unresolved issues website isn't workingI'll make note of it and make another post later in the week
Meanwhile I'm going to post this email on the ripped off consumer websitesYou probably know most off the same ones I doemailsThat's how many since September
Always, the same lame people offering the same lame communication that they had drilled into them during trainingIt could not be more clear: DELL ii trying .to duck it's responsibility to repair under warrantyTher
8/26/- I made an online website purchase directly from Dell (www.dell.com) of a refurbished computer with full warranty for the total amount of
8/29/- Compute shipped via Fed Ex (Tracking number ***) and arrived on 8/30/
8/30/- Upon pressing the power button to start up computer immediately following it's removal from the box, I discovered vertical lines running across the screen I attempted to start the automated return/refund process through logging into my Dell Account I made three attempts, but after each time of entering all required information, the website advised that my return could not be processed at this time I contacted Dell through their official Facebook profile and asked to return the computer Initially, Dell attempted to refer me to Technical Support to diagnosis the issue, but I explained that I did not want to spend time diagnosing and fixing a computer that was malfunctioning straight out of the box I was told that a
I have purchased three Dell computersMy laptop just went out of warrantyDell has an update program similar to Windows updateIn early June a Dell update left my computer without its Windows operating system by replacing it with "Windows Essentials 2012"In process of using Dell support to restore my computer it also was "unable" to restore my data at the same time it was supposed to be able to restore my system settingsI called and complained about my operating system being sabotaged by Dell updates and was told that because my computer was out of warranty I would have to pay $to have it restoredI said I only wanted the operating system restored because I had most of the files on my badriveI was sold a Windows restore disk for $In attempting to use the restore disk I found that the factory Windows software I paid for was not on the disk at allThe disk merely restored "Windows Essentials 2012" which has none of the accessories and very few of th