I purchased an Alienware certified refurbished device from Dell outletWhat I received was a unit with a dentI promptly emailed the CS team with a photo of the dent and they agreed to replace the unitThey sent a unit that was inferior in config than the one I had purchasedI returned the unitI spent the next few days trying to explain to your team what components were different, literally had to send them exact differences for them to understandThey seem to not understand basics like clockspeed of a RAM or differences in wireless cardsThey told me I should just take a $refund because they can't guarantee me another unitI explained to them I want the machinie and I would like an equal or better unitFew days later they came back and said sorry we don't have a machine for you, you should just take a refundI pointed out at any given moment there are equal AND better machines available on dell outlet that I can just purchaseThey said the inventory is not right so tho
We have purchased over Dell computers in past years and the last purchase was in December, 2014, and included Dell XPS stationsof these computers (Service tag ***) has had problems since the very beginningIt was clearly a defective unit, but Dell insisted on replacing various parts of itWe had service calls, including the replacement of the hard drive and the motherboardThe technician tested the computer and claimed that the problem was resolvedThis was in April, We kept this computer as a spare station so it wasn't used since the repairOn February 4th, out IT Consultant tried to upgrade it to a new operating system and informed us that the computer still does not start up and the problem had never been resolvedWe spoke to Dell and got transferred to various departments, and in the end were told that there is nothing that can be done because the warranty on the computer expired about a month and a half ago
On Dec 31,I purchased a brand new Dell XPS- laptop computer that has never worked properly from day oneReceived the computer two weeks later, it would literally freeze up after running for minutes, and, would have to be restarted, over and over again, after two weeks of not being able to operate the computer I contacted Dell customer service, and, they took control of my laptop, couldn't get it working right, so they wiped the disc clean, and, instructed me on how to reinstall Windows 10, but, before windows was installed, it froze up again, after stalling for one week they finally sent me a recovery flash drive to try to reboot the computer, on yesterday 3-1-while following their instructions, the computer still wouldn't reboot, so they stated at that point that my computer is shot, no good,they say,send it in, we'll take a look at it, I paid over $2,for a brand new Dell XPS- 9360, and, that's what I want, otherwise I'm going to the News media, and
I returned the Dell Outlet XPS - Windows Home 64bit English on 3/28/ (this was the second computer from the outlet store that didn't functionThe first computer was a Dell Outlet XPS - Windows Pro which also didn't work and after being on the phone with Tech support it was determined the computer couldn't be fixedI returned this computer on 3/27/and just received my money back on the first computer) The money that I am currently being owed on the second computer is $ This amount was charged on my credit card which I am currently paying interest on while waiting to get my money back.)
Today I received the following letter indicating it would still take another 5-business days to process the refund since a logistics mistake had been made
This email is regarding your return request # *** for order # *** which has been initiated on 3/28/by *** ***
In the effort to keep you informed and improve your experience
I purchased a computer on Dec 20th from dell onlineThe computer arrived on Jan and did not workI contacted tech support spent hours on the phone while they tried to fix it and they decided to ship me out a new unitThe arrived around Jan and it also had the same issueI called tech support and the had to diagnose again for another hoursThey then decided to send a tech to my house with a new hard driveon around Jan 22st the tech came installed the hard driveI proceed to take picture of everything that happened while setting up the computer and days later same problemI contacted tech support again two days later they contact me and tell me to send my computer back to themNow it's going to be another couple weeksI the mean time I decided to contact there customer support team about my issues and frustrationShe asked is there anything they could do for me and I asked for an upgraded system because of the time involved and she said she would do her best to ma
Mouse or hardware in computer is defective, I have spent many hours on the phone with Dell support and they have not fixed the problem
------ Please do not remove your unique tracking number! ------
computer tag number ***
computer mouse has never worked properly since purchase, Dell refuses to replace mouse or fix internal hardware, they only re install drivers and take countless hours of my valuable time re installing drivers and testing the computer online, nothing has been fixed and this is the second time they have emailed me to try and close my case as resolved
Dec 2016, I ordered a piece of junk laptop from Dell - which I had to file a Revdex.com complaint about because Dell would not honor the price they quoted me for the trade in laptop to put towards the purchase price of the new junk laptop With that laptop, I ordered a subscription to Microsoft I returned that laptop about a week or so after I received it, and when I returned the laptop I cancelled my Microsoft subscription, and later followed up with Dell Customer Care to confirm that the laptop was being refunded and my Microsoft subscription was indeed cancelled I was told that yes, the subscription was canceled and I would not be billed
I received an invoice tonight for a renewal charge for the Microsoft subscription that I cancelled a year ago I spent almost an hour on the phone - over several phone calls - with Dell customer care trying to get the subscription cancelled and a refund issued I even attempted to use the Chat feature online with Dell and was not
I bought the Dell inspiron Inspiron Series (Intel(R)) - on Jan 17th and it was delivered on Jan 28th After one week of delivery it started giving the trouble the laptop doesn't charge properly I need to adjust the wire to get it chargedI called dell on Feb 20th to return the laptop but customer service will be transferring the call to various departments but they never connect to the correct departmentFinally I don't have time and left that issue for that day and after days I called again and they told they cannot accept the return because it was days past
Yesterday March 20th the screen was totally goneI called the Dell technical support and after min I spoke with the rep and I told the problem she asked me to send the picture of the screen and I did that and finally she told I was in the warranty but she is not the correct department to solve this kind of issue and she transferred the call to her colleague and after min one
Purchased a Dell Computer with an installed Operating SystemThe computer SHOULD have come with recovery media in case of hard drive failure It did not I wrote to Executive customer relations to have that sent to me, and instead, all I get is the runaround and baloney excuses
On April 25th I contacted Dell to see if they could repair my computer screen since it is cracked I was told the part was available and that I would have to pay $and that I would get it back in -weeks I received a few phone calls contacting me about receiving the product Within week, I was called and told the part was unavailable and that the part would not be available until May 20th I was told the part was destroyed in a floodand the customer service rep told me that he didn't know why because he was miles away On May 19th, I spent over hours on the phone with customer service talking to over different customer service agents from different departments Each person I spoke to, I had to repeat myself Each person told me something different: I was told my part would be in from a few months, to months to moths with every person I spoke with I was then told by a man named *** that my part would be expedited for May 31st and my computer
I bought a brand new laptop from Dell online last December When I first open and used it (Feb 2017), I immediately noticed the poor battery performanceIt only lasted hours and minutes compared to their claim that it reaches up to hoursAfter I called them and several back & forth servicing, troubleshoot, parts replacement and depot repairs on my brand new purchased laptop, I'm now stuck with hour and minutes battery (3rd replaced battery)
They are now giving me 1cell=20minutes explanation that my current hour battery performance is working perfectly and trying to suggest that there's nothing more that they can doEven a refund is not an option because they cannot refund it due to their beyond 30-day refund policyThey want me to accept this defective laptop even with the fact that my initial complaint was a 3-hour poor battery performance from my original stocked battery
I did some more research and Intel processor company claims that thi
On March 6, we chatted with a Dell Sales Rep online about a purchase that we wanted to makeWe wanted to discuss the final purchase, and the sales rep saved the quote to our Dell account, e-mailed us a copy, and said he would call us back on March after p.mCentralThe quote was for $(including tax) and has a note that it is good through April We did not receive a call, so we called on Thursday, March to complete the saleWe were told that the price could not be honored, and despite speaking with two supervisors, they were unwilling to complete the sale at the quoted price
I have a Dell Inspiron Signature Edition Laptop ComputerFor some time, the top lid would pop or creak as I was opening or closing the lid of the computerThe pop finally revealed a defective and broken left side hinge which caused the entire left side of the top of the lid to separateThis computer is still under manufacturer warrantyIt has not been dropped or abusedThe hinges have always been too tight and this has attributed to the problem
I have addressed the complaint with Dell and received a quote of $to repair itAs stated, this should be a covered warranty repairThe Case number is #*** (Service Tag #*** the damage is not from wear and tear
I purchased a computer from Dell about the middle of July; less than one week after receiving it, I received the blue screen of death and it completely shut down on me and erased all of my workI should mention that this laptop is used MAINLY for workI contacted Dell customer service promptly and had a tech do some trouble shooting and assured me that the issue would be fixed, it was not! A few days later I began receiving other errors that prompted immediate shut down of the laptop which resulted in me, once again, losing all work I have done on my company's websiteI also had instances where the entire laptop would freeze and I would have to manually force a shut downAs you can imagine, this has hurt my business greatly and been very COUNTERPRODUCTIVE!! I contacted Dell several time and they all told me the problem would be fixed after some troubleshooting; this never occurred and I continued to get the errors and the blue screen of deathI finally got tired of it and contacte
I purchased a Dell Alienware Steam Machine from GameStop on Black Friday Since then, whenever power has been lost, it would not turn on and instead give me an error code where the alien head power button blinks yellow five timesThis signifies a motherboard problem with capacitorsThere are temporary fixes, power draining and removing the CMOS battery and replacing it, but the problem always comes back and the only permanent fix is for Dell to replace the motherboardThis is also an extremely prevalent problem among Dell's Alienware Alpha and Steam Machine modelsWhen I called Dell's customer support, I was told by two different employees and their manager that it was no longer under warranty and that they are only honoring the warranty from when GameStop purchased it from Dell in March Only after I threatened to report them to the Revdex.com did they offer anything at all, which isn't much - they want my proof of purchaseI cannot find my receipt and I shouldn't be given
Purchased a Dell laptop from QVC it is less than days oldI called support cause it wont let me with my password after times trying I get inthey told me I need to pay 200$ so they can look and see what the problem is??? the computer hasnt been more than hours????
I ordered some SSD (WD blue 250gb) hard drives from Dell.com when they had the hard drive for sale and ordered it for use in my server hardware (pcs)The order went through they had those in stock and I even have order confirmation email for my orderesNow they turned their back saying that there was a price error in the website and they are trying to cancel my order when there are people who have proof that their order for the same thing was deliveredI think it is highly unethical for huge businesses like these to do thatThey have already charged my credit card for that as well
I have a Dell Inspiron Series laptop with a major hinge problem (the entire laptop is pulling apart)
A quick search revealed this to be a very common and recurring issue with this model
Given the shear volume of complaints, this is s systemic design issue (not just a random event)
In two separate attempts to get Dell to stand behind their product (less than months old), I was accused of damaging the laptop through abuse
With shipping, the minimum repair charge would be $($shipping +$evaluation + parts & labor ?) and could rise to $or above depending on their review Repair could be refused, but the $+ $were not refundable Also, the repair time was estimated to be completed within weeks, though this was not guaranteed either
My daughter, ***, ordered a computer from Dell.com on March 21, 2017, received it on March 23, It is the Dell Inspiron series non-touchThe specification said it came with 32GB storage, it actually has 29.1.GB with 16.8GB reserved for "system & reserve", 7.08GB reserved for "apps & games", leaving only 5.22GB for other downloadsShe called Dell on 4/24/and spoke with a CSR to find out how to get more spaceShe was told to order an internal hard driveI ordered the hard drive (Purchase id #***)On April 28th, I took it to be installed and was told this computer can not have an internal hard drive addedThe CSR she spoke with gave her incorrect informationOn the same day we called Dell CS and told them what happened and we wanted to return the computer and purchase one with more memoryI was told there was nothing they could do
Also, I processed the return of the hard drive on lineThey sent the return shipping package to the wrong addres
I purchased an Alienware certified refurbished device from Dell outletWhat I received was a unit with a dentI promptly emailed the CS team with a photo of the dent and they agreed to replace the unitThey sent a unit that was inferior in config than the one I had purchasedI returned the unitI spent the next few days trying to explain to your team what components were different, literally had to send them exact differences for them to understandThey seem to not understand basics like clockspeed of a RAM or differences in wireless cardsThey told me I should just take a $refund because they can't guarantee me another unitI explained to them I want the machinie and I would like an equal or better unitFew days later they came back and said sorry we don't have a machine for you, you should just take a refundI pointed out at any given moment there are equal AND better machines available on dell outlet that I can just purchaseThey said the inventory is not right so tho
We have purchased over Dell computers in past years and the last purchase was in December, 2014, and included Dell XPS stationsof these computers (Service tag ***) has had problems since the very beginningIt was clearly a defective unit, but Dell insisted on replacing various parts of itWe had service calls, including the replacement of the hard drive and the motherboardThe technician tested the computer and claimed that the problem was resolvedThis was in April, We kept this computer as a spare station so it wasn't used since the repairOn February 4th, out IT Consultant tried to upgrade it to a new operating system and informed us that the computer still does not start up and the problem had never been resolvedWe spoke to Dell and got transferred to various departments, and in the end were told that there is nothing that can be done because the warranty on the computer expired about a month and a half ago
On Dec 31,I purchased a brand new Dell XPS- laptop computer that has never worked properly from day oneReceived the computer two weeks later, it would literally freeze up after running for minutes, and, would have to be restarted, over and over again, after two weeks of not being able to operate the computer I contacted Dell customer service, and, they took control of my laptop, couldn't get it working right, so they wiped the disc clean, and, instructed me on how to reinstall Windows 10, but, before windows was installed, it froze up again, after stalling for one week they finally sent me a recovery flash drive to try to reboot the computer, on yesterday 3-1-while following their instructions, the computer still wouldn't reboot, so they stated at that point that my computer is shot, no good,they say,send it in, we'll take a look at it, I paid over $2,for a brand new Dell XPS- 9360, and, that's what I want, otherwise I'm going to the News media, and
I returned the Dell Outlet XPS - Windows Home 64bit English on 3/28/ (this was the second computer from the outlet store that didn't functionThe first computer was a Dell Outlet XPS - Windows Pro which also didn't work and after being on the phone with Tech support it was determined the computer couldn't be fixedI returned this computer on 3/27/and just received my money back on the first computer) The money that I am currently being owed on the second computer is $ This amount was charged on my credit card which I am currently paying interest on while waiting to get my money back.)
Today I received the following letter indicating it would still take another 5-business days to process the refund since a logistics mistake had been made
This email is regarding your return request # *** for order # *** which has been initiated on 3/28/by *** ***
In the effort to keep you informed and improve your experience
I purchased a computer on Dec 20th from dell onlineThe computer arrived on Jan and did not workI contacted tech support spent hours on the phone while they tried to fix it and they decided to ship me out a new unitThe arrived around Jan and it also had the same issueI called tech support and the had to diagnose again for another hoursThey then decided to send a tech to my house with a new hard driveon around Jan 22st the tech came installed the hard driveI proceed to take picture of everything that happened while setting up the computer and days later same problemI contacted tech support again two days later they contact me and tell me to send my computer back to themNow it's going to be another couple weeksI the mean time I decided to contact there customer support team about my issues and frustrationShe asked is there anything they could do for me and I asked for an upgraded system because of the time involved and she said she would do her best to ma
Mouse or hardware in computer is defective, I have spent many hours on the phone with Dell support and they have not fixed the problem
------ Please do not remove your unique tracking number! ------
computer tag number ***
computer mouse has never worked properly since purchase, Dell refuses to replace mouse or fix internal hardware, they only re install drivers and take countless hours of my valuable time re installing drivers and testing the computer online, nothing has been fixed and this is the second time they have emailed me to try and close my case as resolved
Dec 2016, I ordered a piece of junk laptop from Dell - which I had to file a Revdex.com complaint about because Dell would not honor the price they quoted me for the trade in laptop to put towards the purchase price of the new junk laptop With that laptop, I ordered a subscription to Microsoft I returned that laptop about a week or so after I received it, and when I returned the laptop I cancelled my Microsoft subscription, and later followed up with Dell Customer Care to confirm that the laptop was being refunded and my Microsoft subscription was indeed cancelled I was told that yes, the subscription was canceled and I would not be billed
I received an invoice tonight for a renewal charge for the Microsoft subscription that I cancelled a year ago I spent almost an hour on the phone - over several phone calls - with Dell customer care trying to get the subscription cancelled and a refund issued I even attempted to use the Chat feature online with Dell and was not
I bought the Dell inspiron Inspiron Series (Intel(R)) - on Jan 17th and it was delivered on Jan 28th After one week of delivery it started giving the trouble the laptop doesn't charge properly I need to adjust the wire to get it chargedI called dell on Feb 20th to return the laptop but customer service will be transferring the call to various departments but they never connect to the correct departmentFinally I don't have time and left that issue for that day and after days I called again and they told they cannot accept the return because it was days past
Yesterday March 20th the screen was totally goneI called the Dell technical support and after min I spoke with the rep and I told the problem she asked me to send the picture of the screen and I did that and finally she told I was in the warranty but she is not the correct department to solve this kind of issue and she transferred the call to her colleague and after min one
Purchased a Dell Computer with an installed Operating SystemThe computer SHOULD have come with recovery media in case of hard drive failure It did not I wrote to Executive customer relations to have that sent to me, and instead, all I get is the runaround and baloney excuses
On April 25th I contacted Dell to see if they could repair my computer screen since it is cracked I was told the part was available and that I would have to pay $and that I would get it back in -weeks I received a few phone calls contacting me about receiving the product Within week, I was called and told the part was unavailable and that the part would not be available until May 20th I was told the part was destroyed in a floodand the customer service rep told me that he didn't know why because he was miles away On May 19th, I spent over hours on the phone with customer service talking to over different customer service agents from different departments Each person I spoke to, I had to repeat myself Each person told me something different: I was told my part would be in from a few months, to months to moths with every person I spoke with I was then told by a man named *** that my part would be expedited for May 31st and my computer
I bought a brand new laptop from Dell online last December When I first open and used it (Feb 2017), I immediately noticed the poor battery performanceIt only lasted hours and minutes compared to their claim that it reaches up to hoursAfter I called them and several back & forth servicing, troubleshoot, parts replacement and depot repairs on my brand new purchased laptop, I'm now stuck with hour and minutes battery (3rd replaced battery)
They are now giving me 1cell=20minutes explanation that my current hour battery performance is working perfectly and trying to suggest that there's nothing more that they can doEven a refund is not an option because they cannot refund it due to their beyond 30-day refund policyThey want me to accept this defective laptop even with the fact that my initial complaint was a 3-hour poor battery performance from my original stocked battery
I did some more research and Intel processor company claims that thi
On March 6, we chatted with a Dell Sales Rep online about a purchase that we wanted to makeWe wanted to discuss the final purchase, and the sales rep saved the quote to our Dell account, e-mailed us a copy, and said he would call us back on March after p.mCentralThe quote was for $(including tax) and has a note that it is good through April We did not receive a call, so we called on Thursday, March to complete the saleWe were told that the price could not be honored, and despite speaking with two supervisors, they were unwilling to complete the sale at the quoted price
I have a Dell Inspiron Signature Edition Laptop ComputerFor some time, the top lid would pop or creak as I was opening or closing the lid of the computerThe pop finally revealed a defective and broken left side hinge which caused the entire left side of the top of the lid to separateThis computer is still under manufacturer warrantyIt has not been dropped or abusedThe hinges have always been too tight and this has attributed to the problem
I have addressed the complaint with Dell and received a quote of $to repair itAs stated, this should be a covered warranty repairThe Case number is #*** (Service Tag #*** the damage is not from wear and tear
I purchased a computer from Dell about the middle of July; less than one week after receiving it, I received the blue screen of death and it completely shut down on me and erased all of my workI should mention that this laptop is used MAINLY for workI contacted Dell customer service promptly and had a tech do some trouble shooting and assured me that the issue would be fixed, it was not! A few days later I began receiving other errors that prompted immediate shut down of the laptop which resulted in me, once again, losing all work I have done on my company's websiteI also had instances where the entire laptop would freeze and I would have to manually force a shut downAs you can imagine, this has hurt my business greatly and been very COUNTERPRODUCTIVE!! I contacted Dell several time and they all told me the problem would be fixed after some troubleshooting; this never occurred and I continued to get the errors and the blue screen of deathI finally got tired of it and contacte
I purchased a Dell Alienware Steam Machine from GameStop on Black Friday Since then, whenever power has been lost, it would not turn on and instead give me an error code where the alien head power button blinks yellow five timesThis signifies a motherboard problem with capacitorsThere are temporary fixes, power draining and removing the CMOS battery and replacing it, but the problem always comes back and the only permanent fix is for Dell to replace the motherboardThis is also an extremely prevalent problem among Dell's Alienware Alpha and Steam Machine modelsWhen I called Dell's customer support, I was told by two different employees and their manager that it was no longer under warranty and that they are only honoring the warranty from when GameStop purchased it from Dell in March Only after I threatened to report them to the Revdex.com did they offer anything at all, which isn't much - they want my proof of purchaseI cannot find my receipt and I shouldn't be given
Purchased a Dell laptop from QVC it is less than days oldI called support cause it wont let me with my password after times trying I get inthey told me I need to pay 200$ so they can look and see what the problem is??? the computer hasnt been more than hours????
I ordered some SSD (WD blue 250gb) hard drives from Dell.com when they had the hard drive for sale and ordered it for use in my server hardware (pcs)The order went through they had those in stock and I even have order confirmation email for my orderesNow they turned their back saying that there was a price error in the website and they are trying to cancel my order when there are people who have proof that their order for the same thing was deliveredI think it is highly unethical for huge businesses like these to do thatThey have already charged my credit card for that as well
Received a new Christmas present A big problem from day Have to shut it down twice a day to work I work from home
I have a Dell Inspiron Series laptop with a major hinge problem (the entire laptop is pulling apart)
A quick search revealed this to be a very common and recurring issue with this model
Given the shear volume of complaints, this is s systemic design issue (not just a random event)
In two separate attempts to get Dell to stand behind their product (less than months old), I was accused of damaging the laptop through abuse
With shipping, the minimum repair charge would be $($shipping +$evaluation + parts & labor ?) and could rise to $or above depending on their review Repair could be refused, but the $+ $were not refundable Also, the repair time was estimated to be completed within weeks, though this was not guaranteed either
My daughter, ***, ordered a computer from Dell.com on March 21, 2017, received it on March 23, It is the Dell Inspiron series non-touchThe specification said it came with 32GB storage, it actually has 29.1.GB with 16.8GB reserved for "system & reserve", 7.08GB reserved for "apps & games", leaving only 5.22GB for other downloadsShe called Dell on 4/24/and spoke with a CSR to find out how to get more spaceShe was told to order an internal hard driveI ordered the hard drive (Purchase id #***)On April 28th, I took it to be installed and was told this computer can not have an internal hard drive addedThe CSR she spoke with gave her incorrect informationOn the same day we called Dell CS and told them what happened and we wanted to return the computer and purchase one with more memoryI was told there was nothing they could do
Also, I processed the return of the hard drive on lineThey sent the return shipping package to the wrong addres