I tried to order one inch 4k tv from dell.com on black Friday of dell.com failed to load and by the time it did the website said I ordered tv's I tried to cancel of the orders and was unable to even after calling there customer service just hours laterthe packages didn't even ship for another weeki was told I would be able to return them though as soon as I got themhave been trying to return them now for over months still haven't gotten my money back from them much less compensated for spending over hours on the phone with themnever will I order another product of service from dell
I tried to consolidate multiple gift cards through Dell's consolidation program and have contacted them multiple times but the consolidation has failed and it has been about three weeks
I have a total of gift cards at $eachI called to consolidate on either 31st of March or 1st of April, not for sure which dayI was on the phone for over and the service rep said he would finish the process when he got off the phone with meI asked him if there is any confirmation number of ticket number associated with my consolidation and he said no, that they will send an email when the consolidation was completeI asked again if there was any kind of number that I should write down that was linked to my request and he reassured me there was none and I would get an email in about to business daysHe confirmed that the final consolidation would be $onto one card
I waited for business days and called back on the 8th of AprilThis time I got the name of the person I am talki
Hello, I purchased a Dell Inspiron series laptop from a Microsoft store located at a Dallas facilityA few months later my laptop shut down automatically and wouldn't start up againWith the help of their support representative (Name: ***) we concluded to ship my laptop to a Dell service center to assess the problemAs a result, they replaced the motherboard of my laptopA couple of days after receiving the laptop, I experienced random shutdowns for which I contacted Dell service center againUpon, having some diagnostic and a few more checks by the support representative (Name: ***), we settled upon shipping my laptop once again to the Dell service centerThis time they replaced the motherboard (once again), hard drive, keyboard and a few wiresBut along with that, I observed that my laptop was physically damaged, to which I reported this problem immediately to ***After receiving the laptop a second time from the Dell service center, I encountered the same
I purchased a Dell computer and it keeps freezing up on while on lineIt is still under warranty and they have been unable to resolve the issue despite my spending over hours on the phone with their customer supportThey have escalated the issue to *** * *** Dell | Advanced Resolution Group
Phone +*** *** *** *** ***She has made appointments to call me but has not kept them and she is unreachable despite sending me her work hours of 10:am - 6:pm CST Monday to Friday
I recently contacted Dell about replacing some hardware in my laptop and got a representative pretty quickly and easilyAfter explaining what I wanted and giving service tag number the rep got belligerent and argumentative, telling me what I wanted and being rude because my laptop was not under warranty or a brand new laptop, saying they do not have any products for my laptop because of age when in fact they had several listed on their website and stating they dno longer support XP when I explained severand no This happened to me different times with different repsI have been very supportive of them and a big fan/user for years, but after this abrasive behavior and refal times I had Wondows 10, not XPAll refused to allow me to speak to a supervisor, I will never EVER use their services or products againThey just lost a very loyal customer for many yearsI wish there was a lower rating than star
I went onto Dell's website and bought SSD WDSat the price of $which was the listed price on Dell's websiteI also bought MSSD at the price of $on January 4th, I received a confirmation email about my order and was charged on my credit card for the purchase
Today (January 6th, 2017) I received an email that said they could not complete my order because of an error in pricing on their behalfTherefore I thought they should honor the pricing they made on their error because it's advertising
I purchased a Dell XPS in JanuaryOnce I had the opportunity to start using it a few weeks later I immediately noticed that it had blue screen errorsI attempted to reload Windows in an effort to fix thisI also reloaded all the driversWhen I was unable to fix this problem on my own I contacted DellAfter spending many hours on the phone with computer specialists who ran diagnostic software, they determined that I had a hardware problem and asked me to send in the computerThey provided me return postage and I send in the computer which had a repair to the heatsink and one of the boards performedOn receipt of the computer back, I immediately found that the problem persistsIt continued to have blue screen errors which were intermittent and occurred after minutes to hours of use in any capacity, sometimes one after another so as to make the computer completely unusableAfter further communication with Dell technical support, they recommended that I send the computer in aga
My order was canceled a week after placing it, I did not cancel itI only found out there was an issue because I checked the status and had to contact them for an answer I paid for it and they are giving me the run around I tried to resolve this with their Order support to no avail
I am writing to you after a lot of grievance from Dell Customer ServiceI have been a long time Dell Customer with a lot of Dell products for me and my family but this experience is changing my perspective about Dell
I had placed an order online on Monday 10/24/with order # *** for Dell UltraSharp Dual Monitor Bundle - U2412M with MDSfor $including taxes as advertised on your website
The description of the item clearly says that I get Ultrasharp U2412M monitors, Dual Monitor Stand and CablesPlease see attached for the details of the order and the listing on your website
Today 10/27/2014, the order got delivered as scheduled and when I open the box I only find a Monitor Stand and nothing else
I call customer service on ###-###-#### in the hope that it was a missed package and get it resolved and first spoke to *** *** and he said that Dell cannot honor that and it was some kind of a mistake and I need to order it again
I showed him the SKU
I've been a long-time supporter of dell and they're products owning multiple PCs within my family (pieces) including one Alienware laptopAs a loyal customer of Dell I always recommended to friends and relatives of mine to purchase dell machines for their magnificent quality, support etcMy appreciation of Dell changed when I found myself in need of their help with regards to my Alienware laptop which I had bought barely a year ago for the extravagant amount of eurosAlthough it was supposed to be excellent machine- which I bought solely for academic reasons such as “demanding” simulations and programming (F.Y.I I have never played a single game in my life)- since the beginning I was getting BSOD for no obvious reasonContacting Dell in the UK never lead anywhere but in waste of time as the “customer support technicians” never really helped but instead just went over a robotised manuscript requiring you to perform the same steps every single time even when they were able to verify that you had done exactly the same process the previous dayGod bless a Greek Dell’s technician was able to realise that the existing issue was owning to “simple” software malfunction of Dell’s Alienware software and fixed; several times; along with similar issuesSo everything was fine for a brief (REALLY brief) period before I started facing the same issues all over againThen I finally decided it was time to format my laptopThat only fixed the problems for a day or so…
Fed up (when I finally had some spare time) I started looking into repairing the frequently occurring problems I was constantly facing with my laptopAs such I contacted the department of dell in Greece who as quickly as humanly possible (days) sent me the necessary parts they demanded responsible for my problems along with the technician who at the time changed my graphics card along with the motherboardAfterwards when I returned to the UK (because I started my PhD) once again I faced BSODIt was now realised by a Greek dell technician that the cause was the HDD of my machine (keep in mind the same machine also has got an SSD on which the OS is installed) At that point ? didn’t know that a torturous way lied ahead of meAlthough I was in the UK I firstly contacted the Greek department of Dell which they always seemed to better grasp my problemsThey suggested I should perform a few diagnostics and recommended I should then communicate with the corresponding department in the UKSo I handed up with the one department to call the otherThe test had only finished when they picked up and a guy (who it is worth saying was nowhere close to fluently speaking English) continuously insisted on re-running the same tests all over again to verify himself (no-idea how) that I had indeed did soAt any case I spent another hours of my life running the same tests until he was finally convinced at which point he finally accepted on sending someone over to replace my HHDThis took place on Friday the 22nd of JanuaryOn Monday 25th of January they sent their “specialised” technician to “repair” my laptopAfter two hours of uncertainty and trembling over my laptop he finally managed to put it together and turn it on only to realise that for some unknown reason the keyboard was not working Connecting an external keyboard that I had he was now attempting to understand as to why we weren’t able to “see” the connected and new HHD that he had replaced proposing (for reasons unknown and incomprehensible) we should now format the SSD tooAfter minutes of quarrelling I convinced we shouldn’t do so but instead search for the new hardware via the “Disk Management” and so we did and do we resolved this issueStill for some reason the keyboard was not workingHe had failed to mention that for no reason he had replace my motherboard (which I had changed not a month ago) and in the process he short circuited the keyboard by failing to connect the pieces correctlyAt that point he announced me he had exceeded the amount of time he could spent with me and told that after communication with Dell he might come the next dayAnd so my laptop was still not repairedOn the next day (23rd of January) he came again and changed my motherboard, graphics card as well as keyboardI was only gone minutes when I came back realising that now my laptop wouldn’t turn on at allAt that point once again he told me he couldn’t spent any more time with meWe called Dell and then arranged for my laptop to be picked up and be sent to Dell’s main officeAfter days they finally returned it to me just to find out that once again I got BSODWhen I called them on Friday (12th of February) they were now not able to help me any further as my laptop was bought in GreeceAt that point I hanged up furious with they told meI am curious why don’t they respect the money I’ve spent for DellWhy to make their customers life so difficult? Why their technical team is so inelastic in actually helping Dell’s customers? Why exactly have they not replaced my laptop with a new one after all problems that I’ve faced?
I placed an order I was told that the order had been cancelled So I placed the order again Then both of the orders were processed and I received two computers and two charges Dell would not refund the amount to my credit card until they receive one of the computers back It took hours to get to this point They tell me it could be several weeks after they receive the computer back before I see a credit to my card Since it was their error, I feel like they should go ahead and credit the amount immediately
I bought a Dell desktop Inspiron in November for $and the basic warranty on this computer expired December In December (12/11/to be exact) a virus infected my computerI contacted Dell customer service about this issue on 4/17/and the technician *** from Techsupport remotely logged into my desktop and found that the adware had corrupted many of the files including registry files on the desktopHe convinced me that the only solution was to purchase a month warranty for $even though the desktop only cost $He responded to my suggestion to scrap the computer and buy another desktop by saying that the virus could still infect other computers on my network and removing the virus from the desktop was the only correct solutionHe proceeded to reset the Windows on my desktop but we agreed that since the process would take a few hours that a technician from Dell would call back the next day around pm to complete the installation and reinstal
On 9/18/I ordered a samsung television from Dell.com Upon ordering it, I was given an estimated delivery date of 9/ I needed the TV for an event I was having on 10/1, so it was ok A few days ago I logged into my account and found that the estimated delivery date had been moved to 10/3, and this was not ok I decided to cancel the order and buy a television locally I called customer service on 9/at 10:20am PST to cancel the order I checked the status before I called, and the TV hadn't shipped yet I was initially told that because the TV was provided by a 3rd party (samsung), that it could not be cancelled I told the agent that this was unacceptable and after a lengthy hold, was told that he would be cancelling it and I would receive an email confirming it I was given a cancellation number and a phone number to call back They had yet to process my payment, so there was no issue there At 10:54am PST, I received an email stating that my request for cancellation
I recently purchased a LG 65" TV from Dell.com
I finally got around to opening the TV this weekend and saw that the screen is crackedI called customer service to exchange for a new one, but was told that it has passed 30-daysI asked to speak to a manager (employee # *** - ***) on duty and he was of not only no help but also extremely rude
At this moment, Dell is charging me $for a broken TV which is basically...trashThe unit has never been used, plugged in, and has all plastic protectors on itSome of us are busy and are not able to open the packages in time I have all the packaging intact to demonstrate the fact that I would have never suspected damage to the item during shipping or breakage at the originating factoryInterestingly enough, I was sold the product protection plan, which I did purchase and now is completely useless to me
I emailed my original sales person upon discovering the shattered screen on Saturday 4/16/and they replied with
I purchased a Dell Inspiron Computer in February I did not try to use the computer until June because I had another computer that was about to give outWhen I attempted to use the computer, it showed that the computer did not have a hard driveI contacted Dell Customer service technician's immediately After I refused to send the computer to them and insure it myself as they requested, a month had passed before they agreed to have it picked up by Fed Ex The computer has a one year warrantyDell customer service has jerked me around for the past three months and still cannot tell me when I will receive a computer with software and that works I have been in constant communication with the repsand they continue to tell me they are waiting on approval before they can tell me when I will receive my computer I am seventy-five years of age and have high blood pressure among other things I hope that you can help to solve this problem
On 4/5/my computer crashedI lost both the C and D hard drivesI purchased the computer on 4/10/and I have a premium in-home next day consumer service contractI called in and spent hours reloading Windows three times before it workedI had a C hard drive but no D hard driveOn 4/8/the agent contacted me and we spent hours reloading the other software on the computerOn 4/10/the C drive crashed and I couldn't access my computer at allOn 4/12/an service technician was sent to my home to replace the D driveIt didn't work so the service technician took it with himThe next day another service technician came with a new motherboardIt didn't work so the technician told me that Dell wanted me to send it to HoustonOn 4/14/I shipped it to HoustonOn 4/24/I received the computer backAll that Houston had done was to reload Windows back on the computerThere was no replacement of the D hard drive and they didn't check anythingI reins
I frequently purchase from Dell, and they are deceitful in the invoicing, and they do not charge you the actual price they advertised or what was in your online shopping cart They recently had a sale on XPS laptops for 10% off, and were offering year free off a year ProPlus extended warranty I was working with a rep in a chat room on 02/04/who was assisting me with the online shopping cart I placed an order for one15" XPS laptop with 32GB memory, 1TB Solid State Drive, and a year ProPlus Extended Warranty including accidental damage The subtotal before tax came to $which was correct, and the order number was *** I then ordered more identical laptops under another order #*** (same features and warranty exactly and within minutes of the other order), and the subtotal came to $which is not correct and not what was displayed when I placed the order, and not what the rep I was chatting with told me The total should simply be $3031.19*
Constant product malfunctions and breakdowns We have had to replace the mother board, the key board, the fan, and now the computer screen just goes black with no way to bring it back online except wait and hope it works I did an on-line tech support diagnostic on 11/21/and it happened to the tech doing the diagnostics This computer is a lemon, and a very expensive one at that We rely on this product for our daily business and when it's non-functioning we are losing time and money I have spent countless hours on the phone and if you look back through all the service calls I have made to the company you will see a long history of issues We have been trying to get a replacement for this lemon since last spring, but the company keeps sending techs and parts to the office to try and fix the issues, but more keep happening
I am horrified with the absolute incompetency of customer service call centers and with the "premium support team." With the purchase of my computer, I was unsold on their premium support to cover anything that could go wrong on the computerWithin years the keyboard had to be replaced two times and the hard drive crashedI sent the computer in to be repaired and found out after days that they don't have a part to fix my computer and I have to waitI asked them to ship it back so I could fix it locally and they refusedThe customer support is horrendous, the quality of the computers is subpar and the repair is laughableNever would I ever consider buying dell againYou cannot speak with anyone in the United States, all call centers are in India and the quality is the worst, dell should be ashamed
I placed an order through Dell's website on Black Friday to take advantage of a deal that came up for an Xbox One S which included an extra controller and remoteDell shipped the item through UPS which then subcontracted to USPS and it was supposedly delivered on Nov 3, but I did not receive anythingI contacted my local USPS and they contend they left the package at the front door (yes front door in front of everybody to see) and because they package did not require a signature they did not have to knock the door to let me know I had a package sitting outsideI contacted Dell to get clarification on why a package which I paid $did not require a signature but I have received no clarification, the numbers I call for customer service are outside of the U.Sand whenever I ask to be transferred to a manager in the U.Sthey won't do it, this is poor customer service, I was offered to get my money back but I want to get a product replacement
Dell's response was that the it
I tried to order one inch 4k tv from dell.com on black Friday of dell.com failed to load and by the time it did the website said I ordered tv's I tried to cancel of the orders and was unable to even after calling there customer service just hours laterthe packages didn't even ship for another weeki was told I would be able to return them though as soon as I got themhave been trying to return them now for over months still haven't gotten my money back from them much less compensated for spending over hours on the phone with themnever will I order another product of service from dell
I tried to consolidate multiple gift cards through Dell's consolidation program and have contacted them multiple times but the consolidation has failed and it has been about three weeks
I have a total of gift cards at $eachI called to consolidate on either 31st of March or 1st of April, not for sure which dayI was on the phone for over and the service rep said he would finish the process when he got off the phone with meI asked him if there is any confirmation number of ticket number associated with my consolidation and he said no, that they will send an email when the consolidation was completeI asked again if there was any kind of number that I should write down that was linked to my request and he reassured me there was none and I would get an email in about to business daysHe confirmed that the final consolidation would be $onto one card
I waited for business days and called back on the 8th of AprilThis time I got the name of the person I am talki
Hello, I purchased a Dell Inspiron series laptop from a Microsoft store located at a Dallas facilityA few months later my laptop shut down automatically and wouldn't start up againWith the help of their support representative (Name: ***) we concluded to ship my laptop to a Dell service center to assess the problemAs a result, they replaced the motherboard of my laptopA couple of days after receiving the laptop, I experienced random shutdowns for which I contacted Dell service center againUpon, having some diagnostic and a few more checks by the support representative (Name: ***), we settled upon shipping my laptop once again to the Dell service centerThis time they replaced the motherboard (once again), hard drive, keyboard and a few wiresBut along with that, I observed that my laptop was physically damaged, to which I reported this problem immediately to ***After receiving the laptop a second time from the Dell service center, I encountered the same
I purchased a Dell computer and it keeps freezing up on while on lineIt is still under warranty and they have been unable to resolve the issue despite my spending over hours on the phone with their customer supportThey have escalated the issue to *** * *** Dell | Advanced Resolution Group
Phone +*** *** *** *** ***She has made appointments to call me but has not kept them and she is unreachable despite sending me her work hours of 10:am - 6:pm CST Monday to Friday
I recently contacted Dell about replacing some hardware in my laptop and got a representative pretty quickly and easilyAfter explaining what I wanted and giving service tag number the rep got belligerent and argumentative, telling me what I wanted and being rude because my laptop was not under warranty or a brand new laptop, saying they do not have any products for my laptop because of age when in fact they had several listed on their website and stating they dno longer support XP when I explained severand no This happened to me different times with different repsI have been very supportive of them and a big fan/user for years, but after this abrasive behavior and refal times I had Wondows 10, not XPAll refused to allow me to speak to a supervisor, I will never EVER use their services or products againThey just lost a very loyal customer for many yearsI wish there was a lower rating than star
I went onto Dell's website and bought SSD WDSat the price of $which was the listed price on Dell's websiteI also bought MSSD at the price of $on January 4th, I received a confirmation email about my order and was charged on my credit card for the purchase
Today (January 6th, 2017) I received an email that said they could not complete my order because of an error in pricing on their behalfTherefore I thought they should honor the pricing they made on their error because it's advertising
I purchased a Dell XPS in JanuaryOnce I had the opportunity to start using it a few weeks later I immediately noticed that it had blue screen errorsI attempted to reload Windows in an effort to fix thisI also reloaded all the driversWhen I was unable to fix this problem on my own I contacted DellAfter spending many hours on the phone with computer specialists who ran diagnostic software, they determined that I had a hardware problem and asked me to send in the computerThey provided me return postage and I send in the computer which had a repair to the heatsink and one of the boards performedOn receipt of the computer back, I immediately found that the problem persistsIt continued to have blue screen errors which were intermittent and occurred after minutes to hours of use in any capacity, sometimes one after another so as to make the computer completely unusableAfter further communication with Dell technical support, they recommended that I send the computer in aga
My order was canceled a week after placing it, I did not cancel itI only found out there was an issue because I checked the status and had to contact them for an answer I paid for it and they are giving me the run around I tried to resolve this with their Order support to no avail
I am writing to you after a lot of grievance from Dell Customer ServiceI have been a long time Dell Customer with a lot of Dell products for me and my family but this experience is changing my perspective about Dell
I had placed an order online on Monday 10/24/with order # *** for Dell UltraSharp Dual Monitor Bundle - U2412M with MDSfor $including taxes as advertised on your website
The description of the item clearly says that I get Ultrasharp U2412M monitors, Dual Monitor Stand and CablesPlease see attached for the details of the order and the listing on your website
Today 10/27/2014, the order got delivered as scheduled and when I open the box I only find a Monitor Stand and nothing else
I call customer service on ###-###-#### in the hope that it was a missed package and get it resolved and first spoke to *** *** and he said that Dell cannot honor that and it was some kind of a mistake and I need to order it again
I showed him the SKU
I've been a long-time supporter of dell and they're products owning multiple PCs within my family (pieces) including one Alienware laptopAs a loyal customer of Dell I always recommended to friends and relatives of mine to purchase dell machines for their magnificent quality, support etcMy appreciation of Dell changed when I found myself in need of their help with regards to my Alienware laptop which I had bought barely a year ago for the extravagant amount of eurosAlthough it was supposed to be excellent machine- which I bought solely for academic reasons such as “demanding” simulations and programming (F.Y.I I have never played a single game in my life)- since the beginning I was getting BSOD for no obvious reasonContacting Dell in the UK never lead anywhere but in waste of time as the “customer support technicians” never really helped but instead just went over a robotised manuscript requiring you to perform the same steps every single time even when they were able to verify that you had done exactly the same process the previous dayGod bless a Greek Dell’s technician was able to realise that the existing issue was owning to “simple” software malfunction of Dell’s Alienware software and fixed; several times; along with similar issuesSo everything was fine for a brief (REALLY brief) period before I started facing the same issues all over againThen I finally decided it was time to format my laptopThat only fixed the problems for a day or so…
Fed up (when I finally had some spare time) I started looking into repairing the frequently occurring problems I was constantly facing with my laptopAs such I contacted the department of dell in Greece who as quickly as humanly possible (days) sent me the necessary parts they demanded responsible for my problems along with the technician who at the time changed my graphics card along with the motherboardAfterwards when I returned to the UK (because I started my PhD) once again I faced BSODIt was now realised by a Greek dell technician that the cause was the HDD of my machine (keep in mind the same machine also has got an SSD on which the OS is installed) At that point ? didn’t know that a torturous way lied ahead of meAlthough I was in the UK I firstly contacted the Greek department of Dell which they always seemed to better grasp my problemsThey suggested I should perform a few diagnostics and recommended I should then communicate with the corresponding department in the UKSo I handed up with the one department to call the otherThe test had only finished when they picked up and a guy (who it is worth saying was nowhere close to fluently speaking English) continuously insisted on re-running the same tests all over again to verify himself (no-idea how) that I had indeed did soAt any case I spent another hours of my life running the same tests until he was finally convinced at which point he finally accepted on sending someone over to replace my HHDThis took place on Friday the 22nd of JanuaryOn Monday 25th of January they sent their “specialised” technician to “repair” my laptopAfter two hours of uncertainty and trembling over my laptop he finally managed to put it together and turn it on only to realise that for some unknown reason the keyboard was not working Connecting an external keyboard that I had he was now attempting to understand as to why we weren’t able to “see” the connected and new HHD that he had replaced proposing (for reasons unknown and incomprehensible) we should now format the SSD tooAfter minutes of quarrelling I convinced we shouldn’t do so but instead search for the new hardware via the “Disk Management” and so we did and do we resolved this issueStill for some reason the keyboard was not workingHe had failed to mention that for no reason he had replace my motherboard (which I had changed not a month ago) and in the process he short circuited the keyboard by failing to connect the pieces correctlyAt that point he announced me he had exceeded the amount of time he could spent with me and told that after communication with Dell he might come the next dayAnd so my laptop was still not repairedOn the next day (23rd of January) he came again and changed my motherboard, graphics card as well as keyboardI was only gone minutes when I came back realising that now my laptop wouldn’t turn on at allAt that point once again he told me he couldn’t spent any more time with meWe called Dell and then arranged for my laptop to be picked up and be sent to Dell’s main officeAfter days they finally returned it to me just to find out that once again I got BSODWhen I called them on Friday (12th of February) they were now not able to help me any further as my laptop was bought in GreeceAt that point I hanged up furious with they told meI am curious why don’t they respect the money I’ve spent for DellWhy to make their customers life so difficult? Why their technical team is so inelastic in actually helping Dell’s customers? Why exactly have they not replaced my laptop with a new one after all problems that I’ve faced?
I placed an order I was told that the order had been cancelled So I placed the order again Then both of the orders were processed and I received two computers and two charges Dell would not refund the amount to my credit card until they receive one of the computers back It took hours to get to this point They tell me it could be several weeks after they receive the computer back before I see a credit to my card Since it was their error, I feel like they should go ahead and credit the amount immediately
I bought a Dell desktop Inspiron in November for $and the basic warranty on this computer expired December In December (12/11/to be exact) a virus infected my computerI contacted Dell customer service about this issue on 4/17/and the technician *** from Techsupport remotely logged into my desktop and found that the adware had corrupted many of the files including registry files on the desktopHe convinced me that the only solution was to purchase a month warranty for $even though the desktop only cost $He responded to my suggestion to scrap the computer and buy another desktop by saying that the virus could still infect other computers on my network and removing the virus from the desktop was the only correct solutionHe proceeded to reset the Windows on my desktop but we agreed that since the process would take a few hours that a technician from Dell would call back the next day around pm to complete the installation and reinstal
On 9/18/I ordered a samsung television from Dell.com Upon ordering it, I was given an estimated delivery date of 9/ I needed the TV for an event I was having on 10/1, so it was ok A few days ago I logged into my account and found that the estimated delivery date had been moved to 10/3, and this was not ok I decided to cancel the order and buy a television locally I called customer service on 9/at 10:20am PST to cancel the order I checked the status before I called, and the TV hadn't shipped yet I was initially told that because the TV was provided by a 3rd party (samsung), that it could not be cancelled I told the agent that this was unacceptable and after a lengthy hold, was told that he would be cancelling it and I would receive an email confirming it I was given a cancellation number and a phone number to call back They had yet to process my payment, so there was no issue there At 10:54am PST, I received an email stating that my request for cancellation
I recently purchased a LG 65" TV from Dell.com
I finally got around to opening the TV this weekend and saw that the screen is crackedI called customer service to exchange for a new one, but was told that it has passed 30-daysI asked to speak to a manager (employee # *** - ***) on duty and he was of not only no help but also extremely rude
At this moment, Dell is charging me $for a broken TV which is basically...trashThe unit has never been used, plugged in, and has all plastic protectors on itSome of us are busy and are not able to open the packages in time I have all the packaging intact to demonstrate the fact that I would have never suspected damage to the item during shipping or breakage at the originating factoryInterestingly enough, I was sold the product protection plan, which I did purchase and now is completely useless to me
I emailed my original sales person upon discovering the shattered screen on Saturday 4/16/and they replied with
I purchased a Dell Inspiron Computer in February I did not try to use the computer until June because I had another computer that was about to give outWhen I attempted to use the computer, it showed that the computer did not have a hard driveI contacted Dell Customer service technician's immediately After I refused to send the computer to them and insure it myself as they requested, a month had passed before they agreed to have it picked up by Fed Ex The computer has a one year warrantyDell customer service has jerked me around for the past three months and still cannot tell me when I will receive a computer with software and that works I have been in constant communication with the repsand they continue to tell me they are waiting on approval before they can tell me when I will receive my computer I am seventy-five years of age and have high blood pressure among other things I hope that you can help to solve this problem
On 4/5/my computer crashedI lost both the C and D hard drivesI purchased the computer on 4/10/and I have a premium in-home next day consumer service contractI called in and spent hours reloading Windows three times before it workedI had a C hard drive but no D hard driveOn 4/8/the agent contacted me and we spent hours reloading the other software on the computerOn 4/10/the C drive crashed and I couldn't access my computer at allOn 4/12/an service technician was sent to my home to replace the D driveIt didn't work so the service technician took it with himThe next day another service technician came with a new motherboardIt didn't work so the technician told me that Dell wanted me to send it to HoustonOn 4/14/I shipped it to HoustonOn 4/24/I received the computer backAll that Houston had done was to reload Windows back on the computerThere was no replacement of the D hard drive and they didn't check anythingI reins
I frequently purchase from Dell, and they are deceitful in the invoicing, and they do not charge you the actual price they advertised or what was in your online shopping cart They recently had a sale on XPS laptops for 10% off, and were offering year free off a year ProPlus extended warranty I was working with a rep in a chat room on 02/04/who was assisting me with the online shopping cart I placed an order for one15" XPS laptop with 32GB memory, 1TB Solid State Drive, and a year ProPlus Extended Warranty including accidental damage The subtotal before tax came to $which was correct, and the order number was *** I then ordered more identical laptops under another order #*** (same features and warranty exactly and within minutes of the other order), and the subtotal came to $which is not correct and not what was displayed when I placed the order, and not what the rep I was chatting with told me The total should simply be $3031.19*
Constant product malfunctions and breakdowns We have had to replace the mother board, the key board, the fan, and now the computer screen just goes black with no way to bring it back online except wait and hope it works I did an on-line tech support diagnostic on 11/21/and it happened to the tech doing the diagnostics This computer is a lemon, and a very expensive one at that We rely on this product for our daily business and when it's non-functioning we are losing time and money I have spent countless hours on the phone and if you look back through all the service calls I have made to the company you will see a long history of issues We have been trying to get a replacement for this lemon since last spring, but the company keeps sending techs and parts to the office to try and fix the issues, but more keep happening
I am horrified with the absolute incompetency of customer service call centers and with the "premium support team." With the purchase of my computer, I was unsold on their premium support to cover anything that could go wrong on the computerWithin years the keyboard had to be replaced two times and the hard drive crashedI sent the computer in to be repaired and found out after days that they don't have a part to fix my computer and I have to waitI asked them to ship it back so I could fix it locally and they refusedThe customer support is horrendous, the quality of the computers is subpar and the repair is laughableNever would I ever consider buying dell againYou cannot speak with anyone in the United States, all call centers are in India and the quality is the worst, dell should be ashamed
I placed an order through Dell's website on Black Friday to take advantage of a deal that came up for an Xbox One S which included an extra controller and remoteDell shipped the item through UPS which then subcontracted to USPS and it was supposedly delivered on Nov 3, but I did not receive anythingI contacted my local USPS and they contend they left the package at the front door (yes front door in front of everybody to see) and because they package did not require a signature they did not have to knock the door to let me know I had a package sitting outsideI contacted Dell to get clarification on why a package which I paid $did not require a signature but I have received no clarification, the numbers I call for customer service are outside of the U.Sand whenever I ask to be transferred to a manager in the U.Sthey won't do it, this is poor customer service, I was offered to get my money back but I want to get a product replacement
Dell's response was that the it