I started having problem with my wireless reception at home since August I tried to troubleshooted my self by using Windows trouble shooter but it never found any problemI called Dell tech support multiple times but the technicians I spoke to never gave me a definite answer in resolving the issueOne of those times, advice by the a Dell technician, I had to uninstall and reinstall windows all over again and the system work reasonable decent for about a week and then it the wireless problem came back againAround the end of November beginning of December of my wireless reception worsen and contacted Dell tech support and was advice that the wireless card was the problem and that I needed to send my laptop to Texas so they can replace the laptop's wireless card I reluctantly sent it at the end of December and received it on Jan This time the wireless problem was amplified because now the wireless card do not even recognized any network as beforeBef
I ordered a laptop in december which I recieved in late januaryit worked for about weeks and would not turn onfinally in march I recieved a replacement laptop with a warranty that dated back to January and ended earlyi asked for return labels for both and a full refundi recieved one return label and no refundnow im being told that im stuck with a broken laptop and no refund
My husband purchased my Dell laptop for my birthday in May; he bought it at the beginning to make sure he had it in time for my birthday at the end of the month So for two weeks it sat unopened Once I did receive it for my birthday I started personalizing it by downloading the apps from the store that included with the laptop I began to have issues with the performance of the machine after doing so I called support and they said it was a virus and needed to pay almost as much as I just paid for it to get it repaired I decided to use an outside source to evaluate and resolve the issue After using the brand new laptop only once I began to have problems
I bought the computer for working between work and home so I bought a padded bag designed to carry the laptop safely and carefully After only two weeks of transporting I could no longer turn it on Luckly I had purchased the accidental damage policy and shipped it back to headquarters; two weeks without the laptop in my
Dell is currently running multiple promotions which involve the customer receiving a gift card for purchasing larger valued productsI saw this as a great opportunity to invest in some new televisions for my employees while be able to use the funds from my gift cards for a gift for a clientWhen I received the gift cards ($dollar gift cards since I purchased televisions) I was told that the gift cards could not be combined to make a purchase onlineWhile this seems like the right of any manufacturer to make I didn't feel as if this was being displayed in the proper way on their websiteWhen checking out during purchase it explicitly stated that in order to combine multiple gift cards you must call the phone number listed and they will be able to assistOnce I made the call and spoke to the customer service agents it appeared that only two cards could be combined to make purchasesWhich seems like if you know this to me be so hen you should make the gift cards easily combi
Was charged for an order, waited for delivery from FedEx day delivery was supposed to comeNever came, had to call FedEx to find out that Dell had rerouted my package back to themselves without telling meDell has my money, and even if they are returning it they are tying up my funds
I placed a order today and was advise I would recieve a loyalty rewards gift cardMy order was placed on hold due to verificationI was sent a email and advised to call in regards to my paymentI called and verifiedThen advised my gift was expiredSo I advised them to charge my Dell cardI was then advised by the rep she would have to cancel the order and then I would recieve my gift card, I emailed the verification of the loyalty rewards confirmation like she asked I have been on the phone with them for hrs and nothing resolved Hung up on times transfered times The worse customer service I have ever seenI have tried to give Dell another chance, but I they don't care about consumers
Purchased a Dell XPS on 1/ Since the purchase the system has been plagued with problemsI have had to call Technical Support on numerous occasions The computer experienced everything from overheating to PSU dying Over the course of the past years, the computer under full warranty has had virtually every part replaced The motherboard has been replaced at least timesThe video card at least times The power button, PSU, HD all failed and needed to be replaced The computer is still overheating and is extremely slow, like the first day I purchased it
After speaking with *** ** *** (***) who promised that the computer is eligible for a "System Exchange" told me the department that handles this would call me back with 1-business days days later, I am still waiting
I purchased a Dell XPS (model XPS 9560) laptop with year of Premium support on 12/7/for $I am a resident physician and need a computer for workWhen the computer is placed under processing load (and the fans are running), it shuts down without warningI will be in the middle of a task, the screen will turn blue with the words "Shutting down," and the computer completely turns offThis happens multiple times per day and has made the computer unusableThis happens despite the computer being placed on a cool flat surface without any obstruction of the cooling ventsA subsequent timeline is below:
2/4/18: I opened a Support Request will Dell though their Support Assist applicationI was instructed to run diagnostics on computer startup and the computer passed without errors
2/26/18: I was scheduled for a call back from Dell supportI waited for hours with no call back receivedI was later notified they were busy with another call and unable to call me
I ordered a Dell computer online on 3/19/ The order seem to process without any problems Later I received a notice that there was a problem with the order I contacted the Dell customer service department I spoke to different customer service reps, of their people in their credit processing center and no one could fix the order I asked to speak to a supervisor Some customer service reps said I could and then they would transfer back to the main menu Other customer service reps said no I could not speak to a supervisor I was promised that the issue would be resolved by the next day and it wasn't I tried cancelling the order and do not know if that occurred The cost of the computer was $
Ordered a laptop from Dell Computers (September 22, 2016), and just under a month of having it, I was not one hundred percent satisfied with the product because of a few issues that there was with itAfter spending hours and days trying to get a hold of the sales representative, as well multiple calls to tech support with not much help, I decided to return it for a full refund on October 19th, After waiting five days to get a shipping label (October 24th, 2016) , I sent it back (October 24th, 2016, hours after receiving the label in an email) and they received the computer back with in four days of dropping it off at the UPS storeTheir refund policy is that it takes 10-business days after receiving the productDell received my product on October 28th, 2016, but as of November 15th, 2016, I have not received my refund after daysI made a call to Dell on November 11th, on the status of the refund and they did not give me an answer on why it was taking so long, sayin
I ordered a TV and then they failed to ship it since they kept saying that it was out of stocks
So I cancelled the order and they never refunded the money
I contacted them several times and escalated the issue and no any solutions, they just kept ignoring
Alienware RPurchased on 3/29/Started having issues with the laptop starting in January Contacted their support team who diagnosed the issue as the cpu overheating at the timeHave been in constant contact with Alienware who previous to today said it was never an issue to realign the warranty with my purchase dateThis however has taken months now they claim I can no longer get the Item warrantied MONTHS LATER WHEN THE WARRANTY IS ALMOST UPToday 3/12/they also claim the warranty was started by someone else(3/18/2017), but even if that is the case I still contacted them on 3/12/They even said that the warranty covers until that dateThey admitted it is still in that one year warranty period that was effective from the date I purchased the laptopHowever they are unwilling to any longer adjust the warranty so that they cannot anymore complete even diagnostics on the laptop because their system "has no record" of my previous issues and contacts they did not
I bought a desktop computer on 01/02/Along with the tower I bought a monitor that was supposed to be wireless and able to charge my cell phoneWhen I received my tower it would not even turn onI had to call several times for several hours for Dell to finally replace the computer I bought because it would not even turn onDuring this time I was not able to use my monitor because I did not have the tower to hook it up toFinally my tower was delivered to me a few weeks later and when I finally hooked up my monitor I found out it also did not work correctlyI called several times and spent several hours trying to get Dell to replace or repair my monitorMy monitor can not work wirelessly nor does it charge my cell phone it is also not the size that I believed I bought which was a 25" monitor and I received a 23" monitor according to *** *** at Dell HeadquatersI have made another complaint with the Revdex.com about a laptop that I had to by due to my work and because of the co
Dell on numerous purchases failed to delivered advertised products even though Dell has collected on the invoice Dell offers epromo gift cards with the purchase of a TV I have several purchases where Dell has not and will not send my the gift card as advertised and or has sent a value that is less then the advertised amount I have reached out to their customer service to resolve on multiple occasions and provided them significant documentation to confirm my claims
Order numbers in question are as follows:
*** - Failed to deliver a $e promo card
*** - Failed to deliver a $e promo card
*** - Failed to deliver a $e promo card
*** - Failed to deliver a $e promo card
Dell willfully misrepresents fact in a manner to fraud the customer
Battery on computer would not charge, so ordered a new battery on Amazon.com A relatively common solution to the problem also involves replacing the motherboard, so I contacted Dell via online support Nov to determine motherboard specifications so I could order as a backupThe agent suggested allowing Dell to repair the system, and asked if he could call me on the phone On the phone the agent claimed Dell would perform a complete diagnostic check, make repairs and return system for $plus parts, shipping included Agent promised repairs within week to days, and suggested motherboard could be repaired if needed, at minimal additional costI received the shipping box on Nov and shipped the unit on Nov, Dell confirmed receipt on Nov On Nov Dell contacted me stating additional charges of $for new battery and motherboard I agreed to this on the basis it would be repaired and shipped within days (i.eby Nov)Note that at no time did Dell ever prov
I purchased a Dell Inspiron in early AprilIt has not worked properly in the entire time I have had itI have only been able to use the computer for a total of hoursI have spent well more than hours on the phone with their customer service and tech support in that time
The computer has already been shipped out for warranty repair in July (after MANY hours online, on the phone, and emailing tech support and customer service)It came back from warranty repair and worked for three hours before it died againI am a seminarian and it took me months to save the money to purchase this computerI need it for my classes at school (which start in two days)The last time I talked to customer service, they assured me that I would receive "express service" and it would take no more than 5-business daysEIGHT days after shipping my computer to Dell for a second time, it hasn't even been looked at by a technician yetI was assured I would have the computer back in time
I bought my XPS on August 31, It worked fine for weeks At the end of the 3rd week it suffered a bump to the bezel on the top left corner creating a burr on the plasticThere was no screen damage It continued to work fine for another weeks
Then I started to get the 'going to black' flashing Another display plugged into the dock or HDMI was not affected I went through Dell telephone troubleshooting for about hours, then sent it in
They said the unit had been dropped and repairs would not be under warranty coverage I agreed (what else could I do) and two weeks later received my computer back Of course, all of my data was gone and I had a fresh install of Windows
So, Ihad been using the computer for a few days and had immediately noted the 'brightness flicker' When the computer is at a low brightness of the screen, it flickers I have emailed Dell to find out what is up with this They want me to send it back in for another weeks of being
I purchased a Dell 24-inch monitor from www.dell.com on November 29, The monitor was delivered to me on December 2, I returned the monitor on December 8, The return package of the monitor was delivered to Dell on December 14, I used a $Dell eGift card and my credit card for the paymentAfter more than one and half months later ( January 28, ) the amount charged to my credit card was refundedBut the $charged to my Dell eGift card has never been refunded
I called Dell customer service about this refund issue on February 9, Over the phone, I was told that the refund of $would be sent to me soonThe customer service also sent me an email with the tracking number Ever since then, I have not received anything from DellI contacted Dell more times( February 16, February 22, and February 29, ) Each time, I was told that the $refund will be sent to me within hoursBut nothing ever happens from Dell
I have my c
There was a deal going on awhile back with the new GTX 10XX pascal series, and it involved with purchase of a card or laptop with one in it you would get oneWell I wanted to check and make sure everything was good and I met the requirements and even asked the employees repeatedly if I was going to get the game they said yes, and this was officially launch day when purchasedI receive my laptop after almost four weeks of them not telling me anything and I message them again and ask how do I get gears of war it is supposed to come with it, and after hours of customer service talking mazes they ensure me that I will receive it upon three more weeks of waiting I do not know what for but whatever ok I do itNow after me waiting a two months they are saying that its to late and they where limited and all kinds of other thingsOne of the deciding factors was the game coming with it why I asked and made sure and continued to ask
On April 25, we ordered an Inspiron Dell laptop computer online through a university partner for our son, as a high school graduation gift The computer was shipped to us on May 5, We informed Dell that we were having problems with the computer on May 26, and requested a replacement Dell IT support instead told us that we needed to update the drivers on the computer, which we did through their IT support The computer problem persisted We contacted Dell again and requested that the faulty computer be replaced with a new computer, they said we were past the day warranty, we told them we informed them of the problem within the days Dell IT support then had us mail the computer to Dell to be looked at by their technicians On July 4, we received an email from Dell saying our computer was repaired The computer was returned to us with a note on it saying, Dell technicians found no hardware failure, so it was returned to us without any repair
I started having problem with my wireless reception at home since August I tried to troubleshooted my self by using Windows trouble shooter but it never found any problemI called Dell tech support multiple times but the technicians I spoke to never gave me a definite answer in resolving the issueOne of those times, advice by the a Dell technician, I had to uninstall and reinstall windows all over again and the system work reasonable decent for about a week and then it the wireless problem came back againAround the end of November beginning of December of my wireless reception worsen and contacted Dell tech support and was advice that the wireless card was the problem and that I needed to send my laptop to Texas so they can replace the laptop's wireless card I reluctantly sent it at the end of December and received it on Jan This time the wireless problem was amplified because now the wireless card do not even recognized any network as beforeBef
I ordered a laptop in december which I recieved in late januaryit worked for about weeks and would not turn onfinally in march I recieved a replacement laptop with a warranty that dated back to January and ended earlyi asked for return labels for both and a full refundi recieved one return label and no refundnow im being told that im stuck with a broken laptop and no refund
My husband purchased my Dell laptop for my birthday in May; he bought it at the beginning to make sure he had it in time for my birthday at the end of the month So for two weeks it sat unopened Once I did receive it for my birthday I started personalizing it by downloading the apps from the store that included with the laptop I began to have issues with the performance of the machine after doing so I called support and they said it was a virus and needed to pay almost as much as I just paid for it to get it repaired I decided to use an outside source to evaluate and resolve the issue After using the brand new laptop only once I began to have problems
I bought the computer for working between work and home so I bought a padded bag designed to carry the laptop safely and carefully After only two weeks of transporting I could no longer turn it on Luckly I had purchased the accidental damage policy and shipped it back to headquarters; two weeks without the laptop in my
Dell is currently running multiple promotions which involve the customer receiving a gift card for purchasing larger valued productsI saw this as a great opportunity to invest in some new televisions for my employees while be able to use the funds from my gift cards for a gift for a clientWhen I received the gift cards ($dollar gift cards since I purchased televisions) I was told that the gift cards could not be combined to make a purchase onlineWhile this seems like the right of any manufacturer to make I didn't feel as if this was being displayed in the proper way on their websiteWhen checking out during purchase it explicitly stated that in order to combine multiple gift cards you must call the phone number listed and they will be able to assistOnce I made the call and spoke to the customer service agents it appeared that only two cards could be combined to make purchasesWhich seems like if you know this to me be so hen you should make the gift cards easily combi
Was charged for an order, waited for delivery from FedEx day delivery was supposed to comeNever came, had to call FedEx to find out that Dell had rerouted my package back to themselves without telling meDell has my money, and even if they are returning it they are tying up my funds
I placed a order today and was advise I would recieve a loyalty rewards gift cardMy order was placed on hold due to verificationI was sent a email and advised to call in regards to my paymentI called and verifiedThen advised my gift was expiredSo I advised them to charge my Dell cardI was then advised by the rep she would have to cancel the order and then I would recieve my gift card, I emailed the verification of the loyalty rewards confirmation like she asked I have been on the phone with them for hrs and nothing resolved Hung up on times transfered times The worse customer service I have ever seenI have tried to give Dell another chance, but I they don't care about consumers
Purchased a Dell XPS on 1/ Since the purchase the system has been plagued with problemsI have had to call Technical Support on numerous occasions The computer experienced everything from overheating to PSU dying Over the course of the past years, the computer under full warranty has had virtually every part replaced The motherboard has been replaced at least timesThe video card at least times The power button, PSU, HD all failed and needed to be replaced The computer is still overheating and is extremely slow, like the first day I purchased it
After speaking with *** ** *** (***) who promised that the computer is eligible for a "System Exchange" told me the department that handles this would call me back with 1-business days days later, I am still waiting
I purchased a Dell XPS (model XPS 9560) laptop with year of Premium support on 12/7/for $I am a resident physician and need a computer for workWhen the computer is placed under processing load (and the fans are running), it shuts down without warningI will be in the middle of a task, the screen will turn blue with the words "Shutting down," and the computer completely turns offThis happens multiple times per day and has made the computer unusableThis happens despite the computer being placed on a cool flat surface without any obstruction of the cooling ventsA subsequent timeline is below:
2/4/18: I opened a Support Request will Dell though their Support Assist applicationI was instructed to run diagnostics on computer startup and the computer passed without errors
2/26/18: I was scheduled for a call back from Dell supportI waited for hours with no call back receivedI was later notified they were busy with another call and unable to call me
I ordered a Dell computer online on 3/19/ The order seem to process without any problems Later I received a notice that there was a problem with the order I contacted the Dell customer service department I spoke to different customer service reps, of their people in their credit processing center and no one could fix the order I asked to speak to a supervisor Some customer service reps said I could and then they would transfer back to the main menu Other customer service reps said no I could not speak to a supervisor I was promised that the issue would be resolved by the next day and it wasn't I tried cancelling the order and do not know if that occurred The cost of the computer was $
Ordered a laptop from Dell Computers (September 22, 2016), and just under a month of having it, I was not one hundred percent satisfied with the product because of a few issues that there was with itAfter spending hours and days trying to get a hold of the sales representative, as well multiple calls to tech support with not much help, I decided to return it for a full refund on October 19th, After waiting five days to get a shipping label (October 24th, 2016) , I sent it back (October 24th, 2016, hours after receiving the label in an email) and they received the computer back with in four days of dropping it off at the UPS storeTheir refund policy is that it takes 10-business days after receiving the productDell received my product on October 28th, 2016, but as of November 15th, 2016, I have not received my refund after daysI made a call to Dell on November 11th, on the status of the refund and they did not give me an answer on why it was taking so long, sayin
I ordered a TV and then they failed to ship it since they kept saying that it was out of stocks
So I cancelled the order and they never refunded the money
I contacted them several times and escalated the issue and no any solutions, they just kept ignoring
Alienware RPurchased on 3/29/Started having issues with the laptop starting in January Contacted their support team who diagnosed the issue as the cpu overheating at the timeHave been in constant contact with Alienware who previous to today said it was never an issue to realign the warranty with my purchase dateThis however has taken months now they claim I can no longer get the Item warrantied MONTHS LATER WHEN THE WARRANTY IS ALMOST UPToday 3/12/they also claim the warranty was started by someone else(3/18/2017), but even if that is the case I still contacted them on 3/12/They even said that the warranty covers until that dateThey admitted it is still in that one year warranty period that was effective from the date I purchased the laptopHowever they are unwilling to any longer adjust the warranty so that they cannot anymore complete even diagnostics on the laptop because their system "has no record" of my previous issues and contacts they did not
I bought a desktop computer on 01/02/Along with the tower I bought a monitor that was supposed to be wireless and able to charge my cell phoneWhen I received my tower it would not even turn onI had to call several times for several hours for Dell to finally replace the computer I bought because it would not even turn onDuring this time I was not able to use my monitor because I did not have the tower to hook it up toFinally my tower was delivered to me a few weeks later and when I finally hooked up my monitor I found out it also did not work correctlyI called several times and spent several hours trying to get Dell to replace or repair my monitorMy monitor can not work wirelessly nor does it charge my cell phone it is also not the size that I believed I bought which was a 25" monitor and I received a 23" monitor according to *** *** at Dell HeadquatersI have made another complaint with the Revdex.com about a laptop that I had to by due to my work and because of the co
Dell on numerous purchases failed to delivered advertised products even though Dell has collected on the invoice Dell offers epromo gift cards with the purchase of a TV I have several purchases where Dell has not and will not send my the gift card as advertised and or has sent a value that is less then the advertised amount I have reached out to their customer service to resolve on multiple occasions and provided them significant documentation to confirm my claims
Order numbers in question are as follows:
*** - Failed to deliver a $e promo card
*** - Failed to deliver a $e promo card
*** - Failed to deliver a $e promo card
*** - Failed to deliver a $e promo card
Dell willfully misrepresents fact in a manner to fraud the customer
Battery on computer would not charge, so ordered a new battery on Amazon.com A relatively common solution to the problem also involves replacing the motherboard, so I contacted Dell via online support Nov to determine motherboard specifications so I could order as a backupThe agent suggested allowing Dell to repair the system, and asked if he could call me on the phone On the phone the agent claimed Dell would perform a complete diagnostic check, make repairs and return system for $plus parts, shipping included Agent promised repairs within week to days, and suggested motherboard could be repaired if needed, at minimal additional costI received the shipping box on Nov and shipped the unit on Nov, Dell confirmed receipt on Nov On Nov Dell contacted me stating additional charges of $for new battery and motherboard I agreed to this on the basis it would be repaired and shipped within days (i.eby Nov)Note that at no time did Dell ever prov
I purchased a Dell Inspiron in early AprilIt has not worked properly in the entire time I have had itI have only been able to use the computer for a total of hoursI have spent well more than hours on the phone with their customer service and tech support in that time
The computer has already been shipped out for warranty repair in July (after MANY hours online, on the phone, and emailing tech support and customer service)It came back from warranty repair and worked for three hours before it died againI am a seminarian and it took me months to save the money to purchase this computerI need it for my classes at school (which start in two days)The last time I talked to customer service, they assured me that I would receive "express service" and it would take no more than 5-business daysEIGHT days after shipping my computer to Dell for a second time, it hasn't even been looked at by a technician yetI was assured I would have the computer back in time
I bought my XPS on August 31, It worked fine for weeks At the end of the 3rd week it suffered a bump to the bezel on the top left corner creating a burr on the plasticThere was no screen damage It continued to work fine for another weeks
Then I started to get the 'going to black' flashing Another display plugged into the dock or HDMI was not affected I went through Dell telephone troubleshooting for about hours, then sent it in
They said the unit had been dropped and repairs would not be under warranty coverage I agreed (what else could I do) and two weeks later received my computer back Of course, all of my data was gone and I had a fresh install of Windows
So, Ihad been using the computer for a few days and had immediately noted the 'brightness flicker' When the computer is at a low brightness of the screen, it flickers I have emailed Dell to find out what is up with this They want me to send it back in for another weeks of being
I purchased a Dell 24-inch monitor from www.dell.com on November 29, The monitor was delivered to me on December 2, I returned the monitor on December 8, The return package of the monitor was delivered to Dell on December 14, I used a $Dell eGift card and my credit card for the paymentAfter more than one and half months later ( January 28, ) the amount charged to my credit card was refundedBut the $charged to my Dell eGift card has never been refunded
I called Dell customer service about this refund issue on February 9, Over the phone, I was told that the refund of $would be sent to me soonThe customer service also sent me an email with the tracking number Ever since then, I have not received anything from DellI contacted Dell more times( February 16, February 22, and February 29, ) Each time, I was told that the $refund will be sent to me within hoursBut nothing ever happens from Dell
I have my c
There was a deal going on awhile back with the new GTX 10XX pascal series, and it involved with purchase of a card or laptop with one in it you would get oneWell I wanted to check and make sure everything was good and I met the requirements and even asked the employees repeatedly if I was going to get the game they said yes, and this was officially launch day when purchasedI receive my laptop after almost four weeks of them not telling me anything and I message them again and ask how do I get gears of war it is supposed to come with it, and after hours of customer service talking mazes they ensure me that I will receive it upon three more weeks of waiting I do not know what for but whatever ok I do itNow after me waiting a two months they are saying that its to late and they where limited and all kinds of other thingsOne of the deciding factors was the game coming with it why I asked and made sure and continued to ask
On April 25, we ordered an Inspiron Dell laptop computer online through a university partner for our son, as a high school graduation gift The computer was shipped to us on May 5, We informed Dell that we were having problems with the computer on May 26, and requested a replacement Dell IT support instead told us that we needed to update the drivers on the computer, which we did through their IT support The computer problem persisted We contacted Dell again and requested that the faulty computer be replaced with a new computer, they said we were past the day warranty, we told them we informed them of the problem within the days Dell IT support then had us mail the computer to Dell to be looked at by their technicians On July 4, we received an email from Dell saying our computer was repaired The computer was returned to us with a note on it saying, Dell technicians found no hardware failure, so it was returned to us without any repair