Required FieldIn October of last year, my son purchased a laptop for UniversityI recommended he purchase a Dell product because of its reputation for quality and good customer supportHe purchased a Dell laptop from *** ***From the beginning it started having internet connectivity issuesThe problem was intermittent and random and gradually became worse
My father used to work as a computer technician and is fairly knowledgeable about computers so he tried various solutions to try and fix the problemHe spent hours, if not days on this, researching support groups and tried updating software and drivers but the problem persisted Since I needed a working laptop for my school term, we decided to address matter with Dell in the summerWe contacted Dell and again he spent hours with Dell Tech Support and they had him install propriety diagnostics software and remotely accessed the laptop to attempt to resolve the problemLastly they had him replace the wireless modem, which st
ON NOVEMBER 26, SERVICE TAG # *** I MADE A ONLINE PURCHASED I PAID HALF CASH/DEBIT FROM MY BANK ACCOUNT AND THE OTHER HALF I PAID WITH MY DELL PREFERRED ACCOUNT, I ORDERED A CUSTOMIZED ALIENWARE RLAPTOP FOR MY SON' ONLY CHRISTMAS GIFT, I RECEIVED THE LAPTOP ON DECEMBER 5, AND PUT IT AWAY FOR OPENING ON CHRISTMAS MORNING, ON DECEMBER 10, REQUEST # *** I RECEIVED A PHONE CALL FROM A DELL AGENT EXPLAINING THAT THE PRODUCTION LINE PUT IN A NVIDIA GEFORCE GTX 1060, THE WRONG VIDEO CARD, INSTEAD OF WHAT I ORDERED A NVIDIA GEFORCE GTX SHE TOLD ME EITHER I CAN GET A $REFUND/CREDIT OR SHE COULD PUT IN ANOTHER ORDER FOR SECOND ALIENWARE RWITH THE CORRECT VIDEO CARD AND ASKED WHICH I PREFERRED, I ASKED THE AGENT BEFORE I MAKE ANY DECISION, WHEN WILL THE LAPTOP BE DELIVERED? BECAUSE I WANTED TO MAKE SURE THAT I WOULD HAVE IT IN TIME FOR CHRISTMAS, SHE REPLIED DECEMBER 21ST NO LATER THAN THE 22ND SO I AGREED TO HAVE ANOTHER LAPTOP SHIPPED WITH THE COR
What has happened toTexas based Dell? The product and customer service are below patheticTry calling DellIn all likelihood the rep is Not in Texas, Not in the USA, but in a country thousands of miles away, where they don't speak American EnglishTry to cancel an order and they persist in trying to collect from your credit cardAlso, what has happened to the Revdex.com?
Do multiple one star complaints really merit an A+ Rating?!
In April 2016, I ordered a laptop from Dell onlineI received product and latptop was defectiveI agreed with Dell to fix laptopAfter month, the day I received the laptop it was still defectiveThey agreed send me a brand new laptopmonth later, the laptop is delivered and on the first day it was also defectiveDell agree to refund my money of $900+ A Dell representative called me and told me I would receive my refund in dayI received nothingAfter calling their customer support for my refund and speaking with representatives being told I will get my refund in weeks, or week, I still have not received my anythingAt the end of July a representative told me the refund process will go through and I will receive credit back to my credit card in daysSeptember 1st marks the day mark and I have not received my refundI have been waiting a simple refund back to my card for 3+ months
I bought a brand new Alienware laptop from Dell.com months ago (Service Tag: ***)The keyboard of the machine is defective, and I’ve contacted Dell tech support and sent the machine to Dell repair center twiceHowever, the problem of keyboard is still not solved after it was returned to meInstead, the repair further damaged my Alienware laptopThe technicians replaced the motherboard (probably with a refurbished one) and the heat sinks but now the computer is suffering extremely high temperature (above degrees Celsius) when running the gameThis is definitely absince temperature is only degrees Celsius when it was running the same game before they replace the mother board and heat sinkAnother thing is the plastic frame of the laptop is also damaged after repair, and almost all the screws are strippedI don’t know what the standard is that Dell require their technicians to do the repair but form my case they just make my brand-new laptop with keyboard issu
My XPS laptop is among a large number of units affected by defective batteriesAfter a similarly difficult battle last year, Dell agreed to send me a replacement battery to install myselfThis new battery has proven to also be defectiveIn attempting to obtain another replacement (which I offered to install myself and return the old battery), each Dell representative I have been put in contact with has been incredibly hostile, aggressive, and uncooperative
There is clearly a trend of these agents blatantly lying to customers in order to expedite shutting down their casesEach agent will claim they have no supervisor you can speak withAs well, it is incredibly common for them to aggressively yell over you and interrupt you so you cannot explain your issue, then they will unfoundedly claim that you are being uncooperative and therefore they must end the call
Two agents in particular, *** *** (Senior Support Resolver) and *** *** (Executive Resolver and
I made purchases through the Dell Advantage program and my DFS Consumer Credit AccountI was supposed to receive a gift card for 6% of the purchase and I never didThe card was "issued", but I never received it and Dell said that it has expiredIt apparently expired on the 23rd of March, which was only after days and the federal law shows that gift cards cannot expire for year anywaysI made a complaint to them about this and the answer was basically, we do not care and you are out of luckI spend around $1,a year on average and the customer service has been going down the last few yearsThe last time they issued one I received it by e-mail and I had been waiting until a few days ago trying to be patientI remember it taking a few weeks to get the last one and I did not expect them to simply not inform me the card was available
I received a Alienware Steam machine and the product didn't work as intended, and I was trying to exchange the product for the identical item, and they appear the same but one runs Windows and the other one runs Steam OS Disputed it with Citi, and won, but still seeking some type of resolution for the computer, because the Steam OS wasn't supported and they have no linkage with Valve, to try and release some type of update for the issues I was experiencing with things such as commands and boot up menus, that weren't working as intended So you're just was a year warranty on nothing basically
In 06/I purchased a laptop that was supposed to be billed to my dell preferred accountAccording to Dell there was a computer error on their end and the laptop did not get added, and I continued to make payments on the preferred account for other products without knowledge of their errorduring the middle of the year, Dell contacted me about the invoice and did not specify that they error had occurred and was attempting to collect their dollarsafter multiple months of trying to figure out the problem it finally came to light about their internal errorFrom 06/to this date I have been attempting to come up with a solution to pay the sum which includes increase the credit line on the account or simply letting me pay the invoice in installments because I do not have the sum to pay in full at one time, which was the point of using the preferred credit accountDell has tossed moved my case around to multiple departments with no resolution in sightI have asked to
I purchased a laptop as a gift and when I was in the process of purchasing I heard about the 5% reward, that allows me to get a gift card back, I gave my email to a woman and she said she set it up, at that time I had not gotten an email, but I have proof of the conversation, I also was able to get day shipping, which was another part of why I was so sure I wanted to spend 1,on a laptop from you guysToday I received the laptop and was about to register my laptopI was calling the tech support to ask what email I should use in order to receive the 5% backWhen I called I had calls dropped, I was transferred times and then was told that I wasn't able to get the 5% and that there was nothing they could do*** *** transferred me to *** *** and that is when *** told me she was the highest I could go and there was nothing she could do , and to just return it*** told me to Google the Ceo to go higher and that is when I ended the callI talked to people o
I used egift card to purchase a microsoft X-box for $on March 2, I received the merchandise on 3/13/I took this product to my daughter's apartment and tried to set it upIt boot up the first day but the next day it didn't work at allI went online to Dell Service and report the issue and there was an option to return the merchandise
On 3/22/2017, I followed the online instruction and got the online return confirmation stating that "Your Service Request is being processed - ** ***" and I will receive my return waybill information via email once the request has been completed
On 3/27/2017, I received Dell's UPS return label delivery - ***
On 4/5/2017, Dell received the return and sent me an email stating: "This e-mail confirms Dell has received one or more product(s) authorized to be returnedOnce all of the above tracking numbers have been delivered and Dell receives all products pending return, you can expect your account to be
I purchased a new Dell computerIt did not work and I sent it in to get warranty work completed on it and received it back and it did not work when I received itIt said that they replaced a bunch of components and was fully testedIt does not work at all
Purchased TV from Dell on Black FridayWas a Christmas gift to my kidsThen it took s few weeks to coordinate installationThen when opened the screen was damagedSpent hours one day calling and being on Gil with customer serviceAll customer service is handled in other countries with reps that speak poor EnglishI am as told that I was past the day return period, there was nothing else I could doWhen I requested to soeak with a supervisor it management they all refused to forward my calls and refused to give me info on joe to resolve this issueI'm s single mom of kids with a deadbeat dadIt will take several months to save and purchase another new TVMy kids were in tears, and so was I after dealing with terrible customer service2'Will never buy Dell again
I purchased a Dell Inspiron computer at *** the computer speakers are making noises and when they are not they do not work so I have to constantly rest the computer to make it work and on top of that the video hardly works so it is hard to do my jobI contacted Dell technical support and they went through this whole process and told me there was nothing wrong with the hardware and it was a software issue they transferred me over and the first thing they said that I had to pay to fix it if or when they found the issueI was appalled considering this is a few month old computer and they didn't careI video the computer what was going wrong and showed it to my It guy he told me to have it replaced because it cost to much to fix I called *** they told me I could only exchange only the first days to contactI contacted dell they didn't help either spent well over $dollars on a computer I can't useThe technical support center is a fraud and way to make money they only c
I purchased an Inspiron All In One Desktop from Dell on 05/21/On 09/22/2016, I began having problems with the computerThe computer began continuously restarting and wouldn't allow me to do anythingI contacted Dell on 09/25/and spoke with a technician who tried to assist me, but ultimately was unable to because we were never able to login to the computer because it was restartingI was advised that there was a problem with the computer, I would need a new operating systemI was advised that I needed to purchase a USB "media" for $to create and install on systemI was told that this would fix my computerI was advised that I would receive the USB in to daysI contacted Dell on 09/28/after not receiving the USB and they could not give me any information regarding the USB, therefore, I asked to be contacted by a supervisorI was contacted by a supervisor and he advised that he could not locate a tracking number for the USB, but advised that he would s
Ordered an item from Dell, returned the item after received confirmation to start the return and refund process Dell cancelled refund even with the item in their warehouse
On Saturday 6/16/I submitted an order on Dell's web siteIn approximately minute I received a confirmationI looked it over and discovered I was billing the wrong credit card for the entire charge, between and minutes I found a link on my order page to "Cancel this order" so I clicked it and a page popped up that said this could take up to hours to processI waited the hours and nothing had happened so I called a support number listed on the web page, the message stated that the credit card department for Dell was closed on Saturday and SundayI also noticed that Dell had already put a charge on my credit cardI called at the appropriate time on Monday and stated that I would like to split the payment between a Dell preferred card and my personal debit cardI was told by the support agent that the invoice had not processed yet and that when it did this would be taken care of and I asked if it would be better to cancel or wait because I was nervous about the pendin
I ordered a computer online to be delivered to my houseThey shipped it to the wrong address, it was the wrong computer I never received the mouseI have been calling to get a return label from them they gave ma a confirmation number of *** but the email was blank empty! nothing was in it they will not help me but they are happy to wast my time !!!! I have no way of returning it ,I have stooped payment on my card .Thanks to Discover card wanting my bissness! When I call them at *** they hang up on me !!
I purchased a computer on May 13, 2016, with a three year warranty The computer ran required automatic updates and every since then it has not been working well I spoke with three different Tech Support Specialist one I don't remember her name one by the name of *** *** and one by the name of *** *** *** *** With the first tech I spent two hours on the phone trying to resolve the problem and was not able to She even shadowed my computer to try and fit is but could not As a result, she sent me a key to reload my operating systemWhen the key arrived I emailed her and asked what I should do She said I could follow the directions that came with they and all should be OK again But, if I had any problems email her and she would move to the next step I email her a few time before I got a call at my home during business hours so I was at work and missed the call I finally email her asking her to call me at 5PM US Eastern time on June 22, and I would
Required FieldIn October of last year, my son purchased a laptop for UniversityI recommended he purchase a Dell product because of its reputation for quality and good customer supportHe purchased a Dell laptop from *** ***From the beginning it started having internet connectivity issuesThe problem was intermittent and random and gradually became worse
My father used to work as a computer technician and is fairly knowledgeable about computers so he tried various solutions to try and fix the problemHe spent hours, if not days on this, researching support groups and tried updating software and drivers but the problem persisted Since I needed a working laptop for my school term, we decided to address matter with Dell in the summerWe contacted Dell and again he spent hours with Dell Tech Support and they had him install propriety diagnostics software and remotely accessed the laptop to attempt to resolve the problemLastly they had him replace the wireless modem, which st
ON NOVEMBER 26, SERVICE TAG # *** I MADE A ONLINE PURCHASED I PAID HALF CASH/DEBIT FROM MY BANK ACCOUNT AND THE OTHER HALF I PAID WITH MY DELL PREFERRED ACCOUNT, I ORDERED A CUSTOMIZED ALIENWARE RLAPTOP FOR MY SON' ONLY CHRISTMAS GIFT, I RECEIVED THE LAPTOP ON DECEMBER 5, AND PUT IT AWAY FOR OPENING ON CHRISTMAS MORNING, ON DECEMBER 10, REQUEST # *** I RECEIVED A PHONE CALL FROM A DELL AGENT EXPLAINING THAT THE PRODUCTION LINE PUT IN A NVIDIA GEFORCE GTX 1060, THE WRONG VIDEO CARD, INSTEAD OF WHAT I ORDERED A NVIDIA GEFORCE GTX SHE TOLD ME EITHER I CAN GET A $REFUND/CREDIT OR SHE COULD PUT IN ANOTHER ORDER FOR SECOND ALIENWARE RWITH THE CORRECT VIDEO CARD AND ASKED WHICH I PREFERRED, I ASKED THE AGENT BEFORE I MAKE ANY DECISION, WHEN WILL THE LAPTOP BE DELIVERED? BECAUSE I WANTED TO MAKE SURE THAT I WOULD HAVE IT IN TIME FOR CHRISTMAS, SHE REPLIED DECEMBER 21ST NO LATER THAN THE 22ND SO I AGREED TO HAVE ANOTHER LAPTOP SHIPPED WITH THE COR
What has happened toTexas based Dell? The product and customer service are below patheticTry calling DellIn all likelihood the rep is Not in Texas, Not in the USA, but in a country thousands of miles away, where they don't speak American EnglishTry to cancel an order and they persist in trying to collect from your credit cardAlso, what has happened to the Revdex.com?
Do multiple one star complaints really merit an A+ Rating?!
In April 2016, I ordered a laptop from Dell onlineI received product and latptop was defectiveI agreed with Dell to fix laptopAfter month, the day I received the laptop it was still defectiveThey agreed send me a brand new laptopmonth later, the laptop is delivered and on the first day it was also defectiveDell agree to refund my money of $900+ A Dell representative called me and told me I would receive my refund in dayI received nothingAfter calling their customer support for my refund and speaking with representatives being told I will get my refund in weeks, or week, I still have not received my anythingAt the end of July a representative told me the refund process will go through and I will receive credit back to my credit card in daysSeptember 1st marks the day mark and I have not received my refundI have been waiting a simple refund back to my card for 3+ months
I bought a brand new Alienware laptop from Dell.com months ago (Service Tag: ***)The keyboard of the machine is defective, and I’ve contacted Dell tech support and sent the machine to Dell repair center twiceHowever, the problem of keyboard is still not solved after it was returned to meInstead, the repair further damaged my Alienware laptopThe technicians replaced the motherboard (probably with a refurbished one) and the heat sinks but now the computer is suffering extremely high temperature (above degrees Celsius) when running the gameThis is definitely absince temperature is only degrees Celsius when it was running the same game before they replace the mother board and heat sinkAnother thing is the plastic frame of the laptop is also damaged after repair, and almost all the screws are strippedI don’t know what the standard is that Dell require their technicians to do the repair but form my case they just make my brand-new laptop with keyboard issu
My XPS laptop is among a large number of units affected by defective batteriesAfter a similarly difficult battle last year, Dell agreed to send me a replacement battery to install myselfThis new battery has proven to also be defectiveIn attempting to obtain another replacement (which I offered to install myself and return the old battery), each Dell representative I have been put in contact with has been incredibly hostile, aggressive, and uncooperative
There is clearly a trend of these agents blatantly lying to customers in order to expedite shutting down their casesEach agent will claim they have no supervisor you can speak withAs well, it is incredibly common for them to aggressively yell over you and interrupt you so you cannot explain your issue, then they will unfoundedly claim that you are being uncooperative and therefore they must end the call
Two agents in particular, *** *** (Senior Support Resolver) and *** *** (Executive Resolver and
I made purchases through the Dell Advantage program and my DFS Consumer Credit AccountI was supposed to receive a gift card for 6% of the purchase and I never didThe card was "issued", but I never received it and Dell said that it has expiredIt apparently expired on the 23rd of March, which was only after days and the federal law shows that gift cards cannot expire for year anywaysI made a complaint to them about this and the answer was basically, we do not care and you are out of luckI spend around $1,a year on average and the customer service has been going down the last few yearsThe last time they issued one I received it by e-mail and I had been waiting until a few days ago trying to be patientI remember it taking a few weeks to get the last one and I did not expect them to simply not inform me the card was available
I received a Alienware Steam machine and the product didn't work as intended, and I was trying to exchange the product for the identical item, and they appear the same but one runs Windows and the other one runs Steam OS Disputed it with Citi, and won, but still seeking some type of resolution for the computer, because the Steam OS wasn't supported and they have no linkage with Valve, to try and release some type of update for the issues I was experiencing with things such as commands and boot up menus, that weren't working as intended So you're just was a year warranty on nothing basically
In 06/I purchased a laptop that was supposed to be billed to my dell preferred accountAccording to Dell there was a computer error on their end and the laptop did not get added, and I continued to make payments on the preferred account for other products without knowledge of their errorduring the middle of the year, Dell contacted me about the invoice and did not specify that they error had occurred and was attempting to collect their dollarsafter multiple months of trying to figure out the problem it finally came to light about their internal errorFrom 06/to this date I have been attempting to come up with a solution to pay the sum which includes increase the credit line on the account or simply letting me pay the invoice in installments because I do not have the sum to pay in full at one time, which was the point of using the preferred credit accountDell has tossed moved my case around to multiple departments with no resolution in sightI have asked to
I purchased a laptop as a gift and when I was in the process of purchasing I heard about the 5% reward, that allows me to get a gift card back, I gave my email to a woman and she said she set it up, at that time I had not gotten an email, but I have proof of the conversation, I also was able to get day shipping, which was another part of why I was so sure I wanted to spend 1,on a laptop from you guysToday I received the laptop and was about to register my laptopI was calling the tech support to ask what email I should use in order to receive the 5% backWhen I called I had calls dropped, I was transferred times and then was told that I wasn't able to get the 5% and that there was nothing they could do*** *** transferred me to *** *** and that is when *** told me she was the highest I could go and there was nothing she could do , and to just return it*** told me to Google the Ceo to go higher and that is when I ended the callI talked to people o
dell cancelled my order but never refund me! Order Number ***
I used egift card to purchase a microsoft X-box for $on March 2, I received the merchandise on 3/13/I took this product to my daughter's apartment and tried to set it upIt boot up the first day but the next day it didn't work at allI went online to Dell Service and report the issue and there was an option to return the merchandise
On 3/22/2017, I followed the online instruction and got the online return confirmation stating that "Your Service Request is being processed - ** ***" and I will receive my return waybill information via email once the request has been completed
On 3/27/2017, I received Dell's UPS return label delivery - ***
On 4/5/2017, Dell received the return and sent me an email stating: "This e-mail confirms Dell has received one or more product(s) authorized to be returnedOnce all of the above tracking numbers have been delivered and Dell receives all products pending return, you can expect your account to be
I purchased a new Dell computerIt did not work and I sent it in to get warranty work completed on it and received it back and it did not work when I received itIt said that they replaced a bunch of components and was fully testedIt does not work at all
Purchased TV from Dell on Black FridayWas a Christmas gift to my kidsThen it took s few weeks to coordinate installationThen when opened the screen was damagedSpent hours one day calling and being on Gil with customer serviceAll customer service is handled in other countries with reps that speak poor EnglishI am as told that I was past the day return period, there was nothing else I could doWhen I requested to soeak with a supervisor it management they all refused to forward my calls and refused to give me info on joe to resolve this issueI'm s single mom of kids with a deadbeat dadIt will take several months to save and purchase another new TVMy kids were in tears, and so was I after dealing with terrible customer service2'Will never buy Dell again
I purchased a Dell Inspiron computer at *** the computer speakers are making noises and when they are not they do not work so I have to constantly rest the computer to make it work and on top of that the video hardly works so it is hard to do my jobI contacted Dell technical support and they went through this whole process and told me there was nothing wrong with the hardware and it was a software issue they transferred me over and the first thing they said that I had to pay to fix it if or when they found the issueI was appalled considering this is a few month old computer and they didn't careI video the computer what was going wrong and showed it to my It guy he told me to have it replaced because it cost to much to fix I called *** they told me I could only exchange only the first days to contactI contacted dell they didn't help either spent well over $dollars on a computer I can't useThe technical support center is a fraud and way to make money they only c
I purchased an Inspiron All In One Desktop from Dell on 05/21/On 09/22/2016, I began having problems with the computerThe computer began continuously restarting and wouldn't allow me to do anythingI contacted Dell on 09/25/and spoke with a technician who tried to assist me, but ultimately was unable to because we were never able to login to the computer because it was restartingI was advised that there was a problem with the computer, I would need a new operating systemI was advised that I needed to purchase a USB "media" for $to create and install on systemI was told that this would fix my computerI was advised that I would receive the USB in to daysI contacted Dell on 09/28/after not receiving the USB and they could not give me any information regarding the USB, therefore, I asked to be contacted by a supervisorI was contacted by a supervisor and he advised that he could not locate a tracking number for the USB, but advised that he would s
Ordered an item from Dell, returned the item after received confirmation to start the return and refund process Dell cancelled refund even with the item in their warehouse
On Saturday 6/16/I submitted an order on Dell's web siteIn approximately minute I received a confirmationI looked it over and discovered I was billing the wrong credit card for the entire charge, between and minutes I found a link on my order page to "Cancel this order" so I clicked it and a page popped up that said this could take up to hours to processI waited the hours and nothing had happened so I called a support number listed on the web page, the message stated that the credit card department for Dell was closed on Saturday and SundayI also noticed that Dell had already put a charge on my credit cardI called at the appropriate time on Monday and stated that I would like to split the payment between a Dell preferred card and my personal debit cardI was told by the support agent that the invoice had not processed yet and that when it did this would be taken care of and I asked if it would be better to cancel or wait because I was nervous about the pendin
I ordered a computer online to be delivered to my houseThey shipped it to the wrong address, it was the wrong computer I never received the mouseI have been calling to get a return label from them they gave ma a confirmation number of *** but the email was blank empty! nothing was in it they will not help me but they are happy to wast my time !!!! I have no way of returning it ,I have stooped payment on my card .Thanks to Discover card wanting my bissness! When I call them at *** they hang up on me !!
I purchased a computer on May 13, 2016, with a three year warranty The computer ran required automatic updates and every since then it has not been working well I spoke with three different Tech Support Specialist one I don't remember her name one by the name of *** *** and one by the name of *** *** *** *** With the first tech I spent two hours on the phone trying to resolve the problem and was not able to She even shadowed my computer to try and fit is but could not As a result, she sent me a key to reload my operating systemWhen the key arrived I emailed her and asked what I should do She said I could follow the directions that came with they and all should be OK again But, if I had any problems email her and she would move to the next step I email her a few time before I got a call at my home during business hours so I was at work and missed the call I finally email her asking her to call me at 5PM US Eastern time on June 22, and I would