Today I installed updates for my Dell laptop (XPS 9530), as recommended by the Dell website This included a BIOS update (A09)During the update the computer froze, and now will not turn on This problem has been described by others (e.g***), so I am confident it is a fault of the update, not a coincidental hardware failureTech support said that it was my fault for installing the update and that they are unable to repair or replace the computer
I purchased a Dell All in One Computer directly from Dell on July 26, in the amount of $1,together with a four-year Premium support contract (for $which includes next day onsite technical support for any issues that cannot be resolved over the phone or via remote access as in a hardware problem)
Dell has been unable to fix my computer and refused to provide me with another one in a timely manner (as per the Premium four-year warranty for which I paid) leaving me with a non-working computer for long periods of time thereby affecting my business, livelihood and income The reason I took the four-year contract was to have the reassurance that I would not be without a functional computer for any extended timeDell has failed to honor their contract with respect to onsite appointments two of which they canceled even without my knowledge, keeping me waiting and never showing up After many frustrating hours on the phone Dell had offered me a refurbished computer and a
I place an order of FIVE sets of Netgear Rrouter and Buffalo 3TB external hard drive from Dell on Jan 19, 2016, each set of which also includes $Dell Gift card(I have screen prints as solid proof)
The order was not shipped until Feb 27, 2016, and I was charged for the full, but the gift card never cameAfter I received the partial order, I contacted with Dell through Online chat, Email and phone call ,asking about the missing gift card They told me that the card would be sent to me after days
I waited another days, still no card coming, so I called them againDell said I have to wait for another 3-5days, and I trusted them again Same result, no card I decided to call for the third time, and same reply that they would send me the card in -days
This time, Dell sent me something, a gift card of $50, NOT $500, and the card itself says it is from DELL ADVANTAGE REWARDS, it is NOT from the bundled dell gift card within that order AT ALL
I had to
I've been a Dell customer and reseller for many yearsOn 10/I placed an online order for a server (Order #*** $2,before refunding of sales tax)After the order was successfully placed and confirmed, I was notified days later that the order was canceledI was not given a reason why, and I spent hours on the phone trying to reach someone who could help me, getting forwarded to different departments over and over, explaining my issue each timeI was told the issue was with a gift card I had tried to use on the order
So I placed the order again online on 10/ (Order #*** $2,before removal of sales tax)I emailed Customer care explaining the situation and asking to notify me before cancelling the orderSame as before, it was successfully placed and confirmedCustomer care emailed me back and said the order was in production stages (Service Request Number: ***| )However, on 10/I received an email
I paid $for a laptop from Dell with a guaranteed delivery date of 1/4/ The laptop did not arrive on 1/4/ It also did not arrive on 1/5/ I was informed by the carrier that the package was lost I was later informed that the package was found, but had been damaged I told the carrier I did not want to receive receipt of the damage package I called Dell to request a replacement Dell confirmed with the carrier that the package was being returned, but refused to send out an immediate replacement The told me that after they received the package they could send me a replacement if I paid an additional $ I was also informed by Dell that the replacement machine would likely have substandard parts, or even more likely just be the same damaged machine sent back out to me I paid $for a new machine that was never delivered I expect to receive the machine I purchased at the price I purchased it with no extra hidden charges
I bought and returned a Dell laptop through Dell in late May My order number is *** On June I received an email form Dell Customer Care that the refund was completed As of July I still haven't received the refundNumerous calls to Dell get me switched between Customer Care and the Verification department (five times back and forth today) I keep being told that the account is on hold, but no one at Dell can tell me anything else, and they always refuse to let me speak with a manager So here I sit, out over $because Dell refuses to send the refund, even though they say ut was done
After filing a warranty claim on my Dell XPS and waiting over one month, the issue is still not resolved to my satisfactionI was told the issue I was having could not be fixed by replacing the device, and that a repair would take at least a month because the part was on backorderI requested a refund and the support person agreed and started the refund processI was told I needed ProSupport for a refund to be issued so I paid an additional fee to purchase thatAfter several weeks I am now being told that Dell can no longer refund me for the defective laptop they sold meDell needs to stand by their promises to customers
I purchased a Dell XPSin late January from Dell along with year hardware and accidental coverage warrantyAfter a couple of weeks, I had discovered a screen issue (1/4th of the screen flickered under certain screen lighting conditions)Since I was within the original return period, I asked for a replacement instead of an at-home repairI was promised a "brand new" replacement in writingThis exchange went well
When I received the replacement, I realized that the clear adhesive wrapping had particles in itSuspicious, I opened the laptop up to find, to my dismay, it was a refurbished modelI spoke with multiple customer service representatives who assured me that refurbished models weren't supposed to be sent to *** (because it is a violation of consumer laws here)
Today I spoke to *** (from the corporate office) who said that he would send me a replacement in daysTrying to be helpful as I assumed it was an accident, I sent photos showing that I was sent a
What has happened toTexas based Dell? The product and customer service are below patheticTry calling DellIn all likelihood the rep is Not in Texas, Not in the USA, but in a country thousands of miles away, where they don't speak American EnglishTry to cancel an order and they persist in trying to collect from your credit cardAlso, what has happened to the Revdex.com?
Do multiple one star complaints really merit an A+ Rating?!
The upper right hand corner has continuously failed and cracked after useDell is aware of this issue that the hinge breaks the computer and has failed to issue a recall or help resolve this issue without charging customers Once again the hinge has broken in the upper right hand corner, and they are attempting to charge other customers and I for faulty manufacturing that breaks after usage
The process for buying a laptop from them is quite predatoryThere is no way that I found to even compare all the options for a certain modelClicking certain links will show you different options at different pricesThere must be at least different ways that they show different configurations the same productIf some one does not know that this is a thing they will easily be tricked in to buying a product without the configuration that they desire and be charges more for itThis should never exist under any circumstance it exist solely to trick the consumer into buying the wrong product for the wrong priceThere should never exist a practice that offers a lower price just because they used a different google search term
I bought a Dell laptop last May It never work right I spoke to three different service tech and they could not fix the problem I was instructed to return the laptop because it was still under warranty My sister had just passed away and I explained that I would return the laptop as soon as I could but all of my sister's financial info was on the laptop and I needed it to handle her estate
I returned the laptop in March by *** paying for it myself I enclosed contact information and all of the problems I was having I never heard from Dell so I called them today After hours and minutes on the phone, speaking to representatives I was told since I didn't have a service number (I had three but they were assigned to other people) Dell sold my laptop to someone else
They had no right to sell my laptop yet they did They said they would not refund my money
My Dell XPS AIO computer has been having issues with a complete non-working system due to black screen issuesDell is well aware of these issues and has basically refused to help its customers that own this systemThe have refused to develop drivers as well as support unless customers pay for an extended warranty which I did last year (which I shouldn't have had to do for a hardware issue that is the fault of Dell 100%)It is sad that customers are being left in the dark about extremely faulty hardware in this particular computer and then force them to buy a warrantyMore importantly this has now happened to me multiple times and now it has happened for a third timeAgain Dell has no parts or anything available to replace in these models and are not sure if or when they can get the partsEven if they had the parts, what will happens is that a tech will replace the main board and then a month or two later your computer will again have the same hardware issues leaving you stuc
Bought a XPS9570, $2000+ laptop for my wife's birthday, and once received it wouldn't turn on Called Dell customer support and they said the motherboard was defective Who ships a brand new laptop with a defective motherboard? Now that I have to send it in for warranty on day 1, they will probably put refurbished equipment Terrible product quality and customer service
I purchased an Alienware Aurora Rdesktop from Dell.com in December 2016, and received the product in January At the time of purchase, I also bundled a copy of Microsoft Office Home and Student I never received the softwareFor the last several months, I have attempted to contact Dell to resolve the issue, both through email and via phone, even allowing a Dell technician to remotely access my computerHe confirmed that the software was not available on the machineIn spite of this, he refused to refund me, offering me an inferior product (Office 365), which would expire within a year and require renewal, while the version I purchased was good for the lifetime of desktopAll subsequent efforts to contact Dell have resulted in the company hanging up on me, giving me the run around by shuffling me between departments, and telling me they cannot help meAs such, I have decided to escalate the situation
I am on my SECOND Dell computer that has completely failed me I have owned this computer for for a month and has a year extended warranty My previous DELL computer was also a piece of junk and only lasted months I was forced to buy another DELL as we have to use student loans to buy a computer and the school only offers DELLSI have spent upwards of an hour on the phone with shome for the past days (although they claim to have no record of my calls over the past few days) Today I was transferred times before someone would help meI REPEATIDLY asked to speak to someone in America as the people on the phone clearly did not understand or speak English well I sat on the phone with him for over minutes trying to fix my computer He PROMISED me my computer would be fixed by the end of the phone call My computer is NOT fixed and now they want me to ship my computer back and wait - business days to "hopefully" have it fixed I CAN NOT go - days without a com
I bought a computer from them and received it 1/6/ and it has had nothing but problems It was sent back twice and fixed and when I get it back it works fine for one or two days and then it is slow it blacks out on me and takes for ever to load , I have tried to get a hold of them and they will not return my emailsL am very unhappy with the way they are being and the Dell tecthat I spoke to told me to talk to no one but him and he will not return my emails and when I try to call him I cant get through to anyone
I bought a Dell XPS on 8/23/and within the first month I noticed a problem with the deviceAfter I charged the device it would not turn on until I attempted to turn it on multiple timesAt the time I didn't think much of the problem and put it on hold because of me moving to college and giving attention to my school work, which I needed my laptop forOn 10/22/I first contacted Dell about this problem and they just updated some drivers and said let them know if it happened againThe problem was still occurring so they recommended me to send it into their depot, which I didI went through this process multiple times, sending it to their depot three times and twice having technicians come to my home/collegeAfter all of this nothing changed, I was still having the original problem with my deviceNext I got into contact with Dell asking for a new device or a full refund but they refusedThe gave me the option to receive a refurbished in place of my original, which I accept
I would like to make complaints regarding my contact with the Dell Team
Complaint - I felt cheated by the sales rep that spoke to on the phone that convinced me that my current XPS laptop is the latest model thus far, and there would be no further upgrades available until later half this yearCut the long story short, I discovered last month on their website, months after my purchase on 3/27/that they are offering a model with a faster processing speed for the exact same price that I had purchased mineFeeling frustrated I called Dell customer service on 05/14/to seek some form of resolution or exchange, since the sale rep guaranteed this to me on the phone before I purchase the $1,laptopAfter spending hours on the phone being transferred from one reps to another (all from call centers in the Philippines) whom clearly do not have any form of solutions available for me, they finally transferred me to the returns department
Complaint - This is where my ni
Dell Inc Issued a Bios update (2.2.1) on December 22, that made many XPS owners systems unbootable/non-functional
Today I installed updates for my Dell laptop (XPS 9530), as recommended by the Dell website This included a BIOS update (A09)During the update the computer froze, and now will not turn on This problem has been described by others (e.g***), so I am confident it is a fault of the update, not a coincidental hardware failureTech support said that it was my fault for installing the update and that they are unable to repair or replace the computer
I purchased a Dell All in One Computer directly from Dell on July 26, in the amount of $1,together with a four-year Premium support contract (for $which includes next day onsite technical support for any issues that cannot be resolved over the phone or via remote access as in a hardware problem)
Dell has been unable to fix my computer and refused to provide me with another one in a timely manner (as per the Premium four-year warranty for which I paid) leaving me with a non-working computer for long periods of time thereby affecting my business, livelihood and income The reason I took the four-year contract was to have the reassurance that I would not be without a functional computer for any extended timeDell has failed to honor their contract with respect to onsite appointments two of which they canceled even without my knowledge, keeping me waiting and never showing up After many frustrating hours on the phone Dell had offered me a refurbished computer and a
I place an order of FIVE sets of Netgear Rrouter and Buffalo 3TB external hard drive from Dell on Jan 19, 2016, each set of which also includes $Dell Gift card(I have screen prints as solid proof)
The order was not shipped until Feb 27, 2016, and I was charged for the full, but the gift card never cameAfter I received the partial order, I contacted with Dell through Online chat, Email and phone call ,asking about the missing gift card They told me that the card would be sent to me after days
I waited another days, still no card coming, so I called them againDell said I have to wait for another 3-5days, and I trusted them again Same result, no card I decided to call for the third time, and same reply that they would send me the card in -days
This time, Dell sent me something, a gift card of $50, NOT $500, and the card itself says it is from DELL ADVANTAGE REWARDS, it is NOT from the bundled dell gift card within that order AT ALL
I had to
I've been a Dell customer and reseller for many yearsOn 10/I placed an online order for a server (Order #*** $2,before refunding of sales tax)After the order was successfully placed and confirmed, I was notified days later that the order was canceledI was not given a reason why, and I spent hours on the phone trying to reach someone who could help me, getting forwarded to different departments over and over, explaining my issue each timeI was told the issue was with a gift card I had tried to use on the order
So I placed the order again online on 10/ (Order #*** $2,before removal of sales tax)I emailed Customer care explaining the situation and asking to notify me before cancelling the orderSame as before, it was successfully placed and confirmedCustomer care emailed me back and said the order was in production stages (Service Request Number: ***| )However, on 10/I received an email
I paid $for a laptop from Dell with a guaranteed delivery date of 1/4/ The laptop did not arrive on 1/4/ It also did not arrive on 1/5/ I was informed by the carrier that the package was lost I was later informed that the package was found, but had been damaged I told the carrier I did not want to receive receipt of the damage package I called Dell to request a replacement Dell confirmed with the carrier that the package was being returned, but refused to send out an immediate replacement The told me that after they received the package they could send me a replacement if I paid an additional $ I was also informed by Dell that the replacement machine would likely have substandard parts, or even more likely just be the same damaged machine sent back out to me I paid $for a new machine that was never delivered I expect to receive the machine I purchased at the price I purchased it with no extra hidden charges
I bought and returned a Dell laptop through Dell in late May My order number is *** On June I received an email form Dell Customer Care that the refund was completed As of July I still haven't received the refundNumerous calls to Dell get me switched between Customer Care and the Verification department (five times back and forth today) I keep being told that the account is on hold, but no one at Dell can tell me anything else, and they always refuse to let me speak with a manager So here I sit, out over $because Dell refuses to send the refund, even though they say ut was done
After filing a warranty claim on my Dell XPS and waiting over one month, the issue is still not resolved to my satisfactionI was told the issue I was having could not be fixed by replacing the device, and that a repair would take at least a month because the part was on backorderI requested a refund and the support person agreed and started the refund processI was told I needed ProSupport for a refund to be issued so I paid an additional fee to purchase thatAfter several weeks I am now being told that Dell can no longer refund me for the defective laptop they sold meDell needs to stand by their promises to customers
I purchased a Dell XPSin late January from Dell along with year hardware and accidental coverage warrantyAfter a couple of weeks, I had discovered a screen issue (1/4th of the screen flickered under certain screen lighting conditions)Since I was within the original return period, I asked for a replacement instead of an at-home repairI was promised a "brand new" replacement in writingThis exchange went well
When I received the replacement, I realized that the clear adhesive wrapping had particles in itSuspicious, I opened the laptop up to find, to my dismay, it was a refurbished modelI spoke with multiple customer service representatives who assured me that refurbished models weren't supposed to be sent to *** (because it is a violation of consumer laws here)
Today I spoke to *** (from the corporate office) who said that he would send me a replacement in daysTrying to be helpful as I assumed it was an accident, I sent photos showing that I was sent a
What has happened toTexas based Dell? The product and customer service are below patheticTry calling DellIn all likelihood the rep is Not in Texas, Not in the USA, but in a country thousands of miles away, where they don't speak American EnglishTry to cancel an order and they persist in trying to collect from your credit cardAlso, what has happened to the Revdex.com?
Do multiple one star complaints really merit an A+ Rating?!
The upper right hand corner has continuously failed and cracked after useDell is aware of this issue that the hinge breaks the computer and has failed to issue a recall or help resolve this issue without charging customers Once again the hinge has broken in the upper right hand corner, and they are attempting to charge other customers and I for faulty manufacturing that breaks after usage
The process for buying a laptop from them is quite predatoryThere is no way that I found to even compare all the options for a certain modelClicking certain links will show you different options at different pricesThere must be at least different ways that they show different configurations the same productIf some one does not know that this is a thing they will easily be tricked in to buying a product without the configuration that they desire and be charges more for itThis should never exist under any circumstance it exist solely to trick the consumer into buying the wrong product for the wrong priceThere should never exist a practice that offers a lower price just because they used a different google search term
I bought a Dell laptop last May It never work right I spoke to three different service tech and they could not fix the problem I was instructed to return the laptop because it was still under warranty My sister had just passed away and I explained that I would return the laptop as soon as I could but all of my sister's financial info was on the laptop and I needed it to handle her estate
I returned the laptop in March by *** paying for it myself I enclosed contact information and all of the problems I was having I never heard from Dell so I called them today After hours and minutes on the phone, speaking to representatives I was told since I didn't have a service number (I had three but they were assigned to other people) Dell sold my laptop to someone else
They had no right to sell my laptop yet they did They said they would not refund my money
My Dell XPS AIO computer has been having issues with a complete non-working system due to black screen issuesDell is well aware of these issues and has basically refused to help its customers that own this systemThe have refused to develop drivers as well as support unless customers pay for an extended warranty which I did last year (which I shouldn't have had to do for a hardware issue that is the fault of Dell 100%)It is sad that customers are being left in the dark about extremely faulty hardware in this particular computer and then force them to buy a warrantyMore importantly this has now happened to me multiple times and now it has happened for a third timeAgain Dell has no parts or anything available to replace in these models and are not sure if or when they can get the partsEven if they had the parts, what will happens is that a tech will replace the main board and then a month or two later your computer will again have the same hardware issues leaving you stuc
Bought a XPS9570, $2000+ laptop for my wife's birthday, and once received it wouldn't turn on Called Dell customer support and they said the motherboard was defective Who ships a brand new laptop with a defective motherboard? Now that I have to send it in for warranty on day 1, they will probably put refurbished equipment Terrible product quality and customer service
I purchased an Alienware Aurora Rdesktop from Dell.com in December 2016, and received the product in January At the time of purchase, I also bundled a copy of Microsoft Office Home and Student I never received the softwareFor the last several months, I have attempted to contact Dell to resolve the issue, both through email and via phone, even allowing a Dell technician to remotely access my computerHe confirmed that the software was not available on the machineIn spite of this, he refused to refund me, offering me an inferior product (Office 365), which would expire within a year and require renewal, while the version I purchased was good for the lifetime of desktopAll subsequent efforts to contact Dell have resulted in the company hanging up on me, giving me the run around by shuffling me between departments, and telling me they cannot help meAs such, I have decided to escalate the situation
I am on my SECOND Dell computer that has completely failed me I have owned this computer for for a month and has a year extended warranty My previous DELL computer was also a piece of junk and only lasted months I was forced to buy another DELL as we have to use student loans to buy a computer and the school only offers DELLSI have spent upwards of an hour on the phone with shome for the past days (although they claim to have no record of my calls over the past few days) Today I was transferred times before someone would help meI REPEATIDLY asked to speak to someone in America as the people on the phone clearly did not understand or speak English well I sat on the phone with him for over minutes trying to fix my computer He PROMISED me my computer would be fixed by the end of the phone call My computer is NOT fixed and now they want me to ship my computer back and wait - business days to "hopefully" have it fixed I CAN NOT go - days without a com
I bought a computer from them and received it 1/6/ and it has had nothing but problems It was sent back twice and fixed and when I get it back it works fine for one or two days and then it is slow it blacks out on me and takes for ever to load , I have tried to get a hold of them and they will not return my emailsL am very unhappy with the way they are being and the Dell tecthat I spoke to told me to talk to no one but him and he will not return my emails and when I try to call him I cant get through to anyone
I bought a Dell XPS on 8/23/and within the first month I noticed a problem with the deviceAfter I charged the device it would not turn on until I attempted to turn it on multiple timesAt the time I didn't think much of the problem and put it on hold because of me moving to college and giving attention to my school work, which I needed my laptop forOn 10/22/I first contacted Dell about this problem and they just updated some drivers and said let them know if it happened againThe problem was still occurring so they recommended me to send it into their depot, which I didI went through this process multiple times, sending it to their depot three times and twice having technicians come to my home/collegeAfter all of this nothing changed, I was still having the original problem with my deviceNext I got into contact with Dell asking for a new device or a full refund but they refusedThe gave me the option to receive a refurbished in place of my original, which I accept
I would like to make complaints regarding my contact with the Dell Team
Complaint - I felt cheated by the sales rep that spoke to on the phone that convinced me that my current XPS laptop is the latest model thus far, and there would be no further upgrades available until later half this yearCut the long story short, I discovered last month on their website, months after my purchase on 3/27/that they are offering a model with a faster processing speed for the exact same price that I had purchased mineFeeling frustrated I called Dell customer service on 05/14/to seek some form of resolution or exchange, since the sale rep guaranteed this to me on the phone before I purchase the $1,laptopAfter spending hours on the phone being transferred from one reps to another (all from call centers in the Philippines) whom clearly do not have any form of solutions available for me, they finally transferred me to the returns department
Complaint - This is where my ni