I received an email with a promo price When I went onto the site, the price didn't reflect correctly I called the small business depart, they agreed that there was a problem but they couldn't help me but pawned me to the consumer department (about minutes on the phone) ***@dell.com
Then I started over and spoke to the consumer department, after over an hour of speaking with ***@dell.com & manager ***@DELL.com, the final conclusion was that yes, they see the same issue but can't do anything to help me
I was told that it was a 3rd party promotion not Dell sponsored - THAT WAS A LIE I felt that there were using creative word, but never took any accountability This issues should never have escalated, Wesley should have price matched the ad and he did not
He kept saying I want to help and continue to justify why he could not honor the price with slick creative words complete script, no sincerity
When I asked to speak to
I bought a $XPS laptop from Dell at a Best Buy retailerThe machine had problems from Day 1, including issues with the graphics card freezing and battery draining fast, even when not in useI called tech support and after hours on the phone, we fixed the graphics issue by updating BIOS (not sure why a brand new machine needed updating to work properly...)The battery issue was not resolvedThey said they'd send out a technician to replace the batteryAfter several weeks, I finally was contacted by a tech and set an appointmentHere is my correspondence with the tech supervisor after the tech no-showed the appointment:
"I have many concerns with how Dell has handled the issues with my brand new, $laptopMostly, the customer service has been atrociousI have had to wait on the phone many hours, wait for technicians to call, had a technician no show, had a frustrating return call to a technician, and been bounced from department to department
I have two issues
I purchased a brand new laptop from the online exchange off base for my sister who's a Nursing professor at a very esteemed universityIt was gifted to her landing her dream jobI ordered the laptop on August 26th from the PX/BX onlineMy sister was unable to utilize and try the laptop in the work place until a month later after all her credentials were verifiedAt this time she began downloading and trying to use the laptop in the lectures and noticed it was not lasting off of the chargerAlthough time had passed on my purchase time of a month , my sister had only began using the device for the first time This has became a big issue and frustration in turning a dream start into a career into a nightmareShe called Dell was told it was her motherboard she sent it off only to get it back with the adapter being replaced She got it back again with the same warnings "plugged in, not charging" She called again , only to be told it was the motherboard again and to send it back t
On June 29, 2016, after getting a repeated blue configuration error screen on a laptop that I purchased from Dell less than a year ago (July 2015)I called Dell Customer Service to report the problem, I was referred to tech support (a diagnostics test showed my hard drive crashed)The tech support rep told me that it was an ongoing issue with the Inspiron 3000s with Windows installedI was really confused because I purchased the laptop with Windows already installed by DellThe support rep told me a technician would get in touch with me to set up an appointment so he or she can come to my house to replace the hard drive within to hours, I did not get a callOn June 31st, I called Dell tech support againI was put on hold, when the rep returned I was told an appointment was scheduled for me for July 5th between 4-6pm On July 5th, a lady (tech) called from Dell, she attempted to reschedule the work order until I told her that I was going to call Dell and request anoth
I placed an order for a laptop worth $1,455.29, but it was cancelled by DellBut they have charged me $1,and refused to refund me after they cancel my orderThe order number is $1,
I bought the laptop in january of a few days later it froze up, they sent no reboot soft ware---i went online with another pc to download and it stopped my desktop from working which it is still dowm, I took it to wallmart and they got it to boot but none o my feathers will work , I went back on-line and they said they said it was fixed and the next time I turned it on it booted with a black screen, I only want what I paid for
In October I sent my laptop to del while it was under warranty for a repair The product repair request form required that you send in an adapter / charger with the laptopThe form (which is still on the dell website exactly the same as it was in October) does not specific that it has to be a dell charger nor does the form warn the customer that the adapter willl be thrown out if it’s not a dell modelForm located at *** I received my laptop back from
Repair on October 20th and the package did not contain the Targus watt charger (brand new) that I sent with itI emailed dell 2x and had no responseToday I spent hours on the phone with many different customer service reps and they told me the charger would have been thrown out Each one gave me a different story but it seems that the real story is they throw out 3rd part peripherals (
I bought an Alienware Rlaptop from the US in JulyThe laptop was working fine until August when it stopped detecting the Nvidia Card and artifacts and dead pixels started showing on the screenI emailed Dell and they sent a motherboard and LCD screen along with a technician to fix my laptopThe computer had trouble loading Windows and the technician left because according to him he is not responsible for software issues, only hardwareSo I was left with a laptop that won't boot to Windows and after tweaking the bios I finally got to load the OSThe artifacts on the screen were gone but the Nvidia graphics card was still not detected and the LCD bezel would not mount properly to the back cover panelI emailed Dell again and they sent another batch of replacement parts and the same Dell technician from last timeAfter the repair, the laptop was finally able to detect the Nvidia card and I felt relievedA week later, I experienced some thermal throttling when playing games
my brand new laptop was running slow so I called tech support 2/2/after 1/hrs she broke my computeri have gone back and forth since then facebook, escalations etc emails phone calls ...they sent a tech out just to take my computer apart and put something in ithe was NOT instructed to stay and see if it worked! well it did not ! they ask for a time frame to call they dont...then when the do call I have told them over and over I am not physically capable of running or carrying the phone around all day Even called corporate office number they have ..but that is just outsourced also
June 4th purchased a Dell Inspiron i5559-7080SLV, 15.6", i7-6500U Processor, GB RAM, TB Hard Drive, Windows with Touchscreenf for wife BdayDid not start up yo;; over a month later, used very littleOn Aug computer crashed, called Dell TechThey sent a new hard drive then a new Win program, Nothing worked, called customer serviceon Sept requesting a replacement was told will be contacted in a couple of days, never happenedCalled today Sept passed around too different people with no resultsThis has been going onto weeks now talked to at least different representatives and spent hours on the phone and emails with no results
Hoping you can and will be able to help me
Sincerely,
*** ***
Dell Technical Support Resolution Check SR#*** numbrt
Dell products are cheaply made and fall apart and they do not stand behind their laptops at all and want to charge thousands of dollars for junkWhen the laptop was first given to me then place where the charger plugged in after a month or so seemed to be loose but nothing to worry aboutAs the months went on it got more and more flimsyI called and told dell and they said not in warrantyI only had the computer months it is now months and the whole charger fell apart, the silver tip is gone and it had stop charging a week agoThere are recalls out there for DELL CHARGERS, I CALLED today and they still refuse to replace the chargerThey said I broke it but IF I would have called in to them the first few months they would have replaced itMAKE UP YOUR MIND, DON'T BLAME ME NOW, YOU AS A COMPANY ARE TO BLAMETHIS IS A $LAPTOP, YOU NEED TO REPLACE THE CHARGERTHE REP SAID NO, IT IS YOUR FAULTI SAID I will NEVER BUY ANYTHING FROM YOUR COMPANY AGAINBUT I WILL WRITE Y
Our battery died while under warranty and the company is no longer producing that battery type So, instead of honoring the warranty with a new battery they want us to pay $for a refurbished battery
My mother placed an order for me in which I was to receive a Dell Ggaming laptopThat was CANCELLED without any reason! The customer service reps just kept transferring me to different and back to the HOME PAGE without resolving my issueThat laptop is a gift and is needed for work!
I purchased dell Alienware desktop Dell Purchase ID *** paying $4,on Nov 26th along with premium plus warrantyThe desktop was delivered late on Dec 13thAfter a week of usage it stopped working and hence I raised a service request Request *** on January 04, They didn't replace the desktop with a new desktop and took days to replace existing partsThere were issues post fix which I conveyed to technician and he said that bios needs to be and rest is fine but then the desktop stopped working proper immediately after he leftI called Dell tech support for replacement as I have been waiting for fixes since I bought computerTo which they responded it is only done within days of purchaseI did initiate the original service request within days of deliveryDell service is bad and frauds people
I have been a customer of Dell for almost yearsI ordered a laptop from Dell on 1/14/I received it on 1/18/After three weeks, I started having power problemsI contacted customer service and after many attempts I finally got a tech on the line who tried to diagnose the problemHe applied some fixes but said he found no problem with the batteryAfter we hung up, my rebooted computer said it didn't recognize the A/C adapterI told him that was one of the error messages I'd been gettingNo one offered an exchange or return, so after several attempts at chat, email, phone, I decided to put in a return requestNothing happenedI called, chatted and emailed againFinally, on Monday 2/18/16, I got a rep on the phone who said she saw all my communications via chat, email, phone and that no one had offered me a chance to return itShe said she was going to initiate this and I would receive a return label from UPS in 24-hoursI never received itI emailed backThey sai
On June 20, an order in the amount of $was re-placed through via telephone with *** *** after my previous order was double billed and then subsequently cancelled by Dell This order was paid with a $dell promotional gift card from a previous purchase, with the remaining balance of $being charged to my CC On June 23, I received one of the items on the order, but was told that I would not receive the other item until the middle of July after contacting Customer Support and speaking with *** *** At that point, I cancelled the other item, assuming that it was not shipped, and asked for a refund of $to be accredited to my CC on file The item for refund was in fact shipped, but was returned mid shipment to Dell's distribution center to process my refund On July 11, 2018, *** *** contacting me stating that a credit for $would be immediately posting to my CC account for the refund I have not yet received this refund after
Attempts to order a product, pay for next day delivery, were unsuccessfulThought orders had been cancelled, but item shipped out WEEKS laterBoth items have been returned, but only one was credited back to meI have called several times, but there is a communication breakdownI have sent emails to customer service, but have not received even an acknowledgment Someone needs to contact me
I began searching for laptop computer sale deals beginning November 1, I asked sales representatives if I purchased a computer and found the same system selling for a cheaper price closer to the official Black Friday sale, would Dell honor that price and credit to me the difference that I overpaid themI was assured that Dell would I was told this by two different salespersonsI ordered a new laptop from Dell on November 3, I kept checking this model and price over the next weeks and found it on sale for less money than I paidI contacted Dell sales support to discuss a refund of the over paymentThe first time the young man terminated my call, I believe, because he did not know how to handle my issue I called a second time and the young lady placed me on hold until I became tired of waiting and hung up Since then, I have sent numerous emails to sales and order support to complain, and have received only one responseI was given a link to a request for technical
I purchased a Dell Inspirion on 03/01/It had to be built and I was waiting for it to arrive, which was perfectly fine
I woke up on 03/11/to see that Dell had finally charged the $for my laptopLater that day I check again and dell had charged me AGAIN, this time for 1046.37, leaving me a whopping in my account
Customer service is not open on the weekends, so I in effect have to wait while dell holds hostage ALL of my money for bills, food and gas until someone can help me on Monday, while I am at work and unable to call them
I called every number I can find AND spoke to someone on their chat appI was told to "Wait until monday"
Let me point out, the SALES department is open so they are willing to TAKE your moneyBut if they double dip and take all of your income for the month, there is no one around to help with that situation
Dear Dell, I have been a loyal customer for over years and I'm so disappointed in you.I have a Dell Laptop and the right hinge has given me some problems since I've owned it but it recently broke offI called to get it replaced and they told be it would be $to buy an entire LCD screen to repair it !! BAD DESIGN! This is not how you treat your loyal customersThe hinges are an issue posted all over the web and you are well aware of this reoccuring problemThis is a common product defect in this computer so I don't know why you don't have a recall on it like other companies do? I worked hard to save my money to buy this computer and can't afford to buy a new one=( This will be a hardship for me I think you need to do the right thing and repair this product defect; otherwise you will lose a very loyal customer for lifeSo disappointed because I have always loved my Dell's!
I received an email with a promo price When I went onto the site, the price didn't reflect correctly I called the small business depart, they agreed that there was a problem but they couldn't help me but pawned me to the consumer department (about minutes on the phone) ***@dell.com
Then I started over and spoke to the consumer department, after over an hour of speaking with ***@dell.com & manager ***@DELL.com, the final conclusion was that yes, they see the same issue but can't do anything to help me
I was told that it was a 3rd party promotion not Dell sponsored - THAT WAS A LIE I felt that there were using creative word, but never took any accountability This issues should never have escalated, Wesley should have price matched the ad and he did not
He kept saying I want to help and continue to justify why he could not honor the price with slick creative words complete script, no sincerity
When I asked to speak to
I bought a $XPS laptop from Dell at a Best Buy retailerThe machine had problems from Day 1, including issues with the graphics card freezing and battery draining fast, even when not in useI called tech support and after hours on the phone, we fixed the graphics issue by updating BIOS (not sure why a brand new machine needed updating to work properly...)The battery issue was not resolvedThey said they'd send out a technician to replace the batteryAfter several weeks, I finally was contacted by a tech and set an appointmentHere is my correspondence with the tech supervisor after the tech no-showed the appointment:
"I have many concerns with how Dell has handled the issues with my brand new, $laptopMostly, the customer service has been atrociousI have had to wait on the phone many hours, wait for technicians to call, had a technician no show, had a frustrating return call to a technician, and been bounced from department to department
I have two issues
I purchased a brand new laptop from the online exchange off base for my sister who's a Nursing professor at a very esteemed universityIt was gifted to her landing her dream jobI ordered the laptop on August 26th from the PX/BX onlineMy sister was unable to utilize and try the laptop in the work place until a month later after all her credentials were verifiedAt this time she began downloading and trying to use the laptop in the lectures and noticed it was not lasting off of the chargerAlthough time had passed on my purchase time of a month , my sister had only began using the device for the first time This has became a big issue and frustration in turning a dream start into a career into a nightmareShe called Dell was told it was her motherboard she sent it off only to get it back with the adapter being replaced She got it back again with the same warnings "plugged in, not charging" She called again , only to be told it was the motherboard again and to send it back t
On June 29, 2016, after getting a repeated blue configuration error screen on a laptop that I purchased from Dell less than a year ago (July 2015)I called Dell Customer Service to report the problem, I was referred to tech support (a diagnostics test showed my hard drive crashed)The tech support rep told me that it was an ongoing issue with the Inspiron 3000s with Windows installedI was really confused because I purchased the laptop with Windows already installed by DellThe support rep told me a technician would get in touch with me to set up an appointment so he or she can come to my house to replace the hard drive within to hours, I did not get a callOn June 31st, I called Dell tech support againI was put on hold, when the rep returned I was told an appointment was scheduled for me for July 5th between 4-6pm On July 5th, a lady (tech) called from Dell, she attempted to reschedule the work order until I told her that I was going to call Dell and request anoth
I placed an order for a laptop worth $1,455.29, but it was cancelled by DellBut they have charged me $1,and refused to refund me after they cancel my orderThe order number is $1,
I bought the laptop in january of a few days later it froze up, they sent no reboot soft ware---i went online with another pc to download and it stopped my desktop from working which it is still dowm, I took it to wallmart and they got it to boot but none o my feathers will work , I went back on-line and they said they said it was fixed and the next time I turned it on it booted with a black screen, I only want what I paid for
In October I sent my laptop to del while it was under warranty for a repair The product repair request form required that you send in an adapter / charger with the laptopThe form (which is still on the dell website exactly the same as it was in October) does not specific that it has to be a dell charger nor does the form warn the customer that the adapter willl be thrown out if it’s not a dell modelForm located at *** I received my laptop back from
Repair on October 20th and the package did not contain the Targus watt charger (brand new) that I sent with itI emailed dell 2x and had no responseToday I spent hours on the phone with many different customer service reps and they told me the charger would have been thrown out Each one gave me a different story but it seems that the real story is they throw out 3rd part peripherals (
I bought an Alienware Rlaptop from the US in JulyThe laptop was working fine until August when it stopped detecting the Nvidia Card and artifacts and dead pixels started showing on the screenI emailed Dell and they sent a motherboard and LCD screen along with a technician to fix my laptopThe computer had trouble loading Windows and the technician left because according to him he is not responsible for software issues, only hardwareSo I was left with a laptop that won't boot to Windows and after tweaking the bios I finally got to load the OSThe artifacts on the screen were gone but the Nvidia graphics card was still not detected and the LCD bezel would not mount properly to the back cover panelI emailed Dell again and they sent another batch of replacement parts and the same Dell technician from last timeAfter the repair, the laptop was finally able to detect the Nvidia card and I felt relievedA week later, I experienced some thermal throttling when playing games
my brand new laptop was running slow so I called tech support 2/2/after 1/hrs she broke my computeri have gone back and forth since then facebook, escalations etc emails phone calls ...they sent a tech out just to take my computer apart and put something in ithe was NOT instructed to stay and see if it worked! well it did not ! they ask for a time frame to call they dont...then when the do call I have told them over and over I am not physically capable of running or carrying the phone around all day Even called corporate office number they have ..but that is just outsourced also
June 4th purchased a Dell Inspiron i5559-7080SLV, 15.6", i7-6500U Processor, GB RAM, TB Hard Drive, Windows with Touchscreenf for wife BdayDid not start up yo;; over a month later, used very littleOn Aug computer crashed, called Dell TechThey sent a new hard drive then a new Win program, Nothing worked, called customer serviceon Sept requesting a replacement was told will be contacted in a couple of days, never happenedCalled today Sept passed around too different people with no resultsThis has been going onto weeks now talked to at least different representatives and spent hours on the phone and emails with no results
Hoping you can and will be able to help me
Sincerely,
*** ***
Dell Technical Support Resolution Check SR#*** numbrt
Dell products are cheaply made and fall apart and they do not stand behind their laptops at all and want to charge thousands of dollars for junkWhen the laptop was first given to me then place where the charger plugged in after a month or so seemed to be loose but nothing to worry aboutAs the months went on it got more and more flimsyI called and told dell and they said not in warrantyI only had the computer months it is now months and the whole charger fell apart, the silver tip is gone and it had stop charging a week agoThere are recalls out there for DELL CHARGERS, I CALLED today and they still refuse to replace the chargerThey said I broke it but IF I would have called in to them the first few months they would have replaced itMAKE UP YOUR MIND, DON'T BLAME ME NOW, YOU AS A COMPANY ARE TO BLAMETHIS IS A $LAPTOP, YOU NEED TO REPLACE THE CHARGERTHE REP SAID NO, IT IS YOUR FAULTI SAID I will NEVER BUY ANYTHING FROM YOUR COMPANY AGAINBUT I WILL WRITE Y
Our battery died while under warranty and the company is no longer producing that battery type So, instead of honoring the warranty with a new battery they want us to pay $for a refurbished battery
My mother placed an order for me in which I was to receive a Dell Ggaming laptopThat was CANCELLED without any reason! The customer service reps just kept transferring me to different and back to the HOME PAGE without resolving my issueThat laptop is a gift and is needed for work!
I purchased dell Alienware desktop Dell Purchase ID *** paying $4,on Nov 26th along with premium plus warrantyThe desktop was delivered late on Dec 13thAfter a week of usage it stopped working and hence I raised a service request Request *** on January 04, They didn't replace the desktop with a new desktop and took days to replace existing partsThere were issues post fix which I conveyed to technician and he said that bios needs to be and rest is fine but then the desktop stopped working proper immediately after he leftI called Dell tech support for replacement as I have been waiting for fixes since I bought computerTo which they responded it is only done within days of purchaseI did initiate the original service request within days of deliveryDell service is bad and frauds people
I have been a customer of Dell for almost yearsI ordered a laptop from Dell on 1/14/I received it on 1/18/After three weeks, I started having power problemsI contacted customer service and after many attempts I finally got a tech on the line who tried to diagnose the problemHe applied some fixes but said he found no problem with the batteryAfter we hung up, my rebooted computer said it didn't recognize the A/C adapterI told him that was one of the error messages I'd been gettingNo one offered an exchange or return, so after several attempts at chat, email, phone, I decided to put in a return requestNothing happenedI called, chatted and emailed againFinally, on Monday 2/18/16, I got a rep on the phone who said she saw all my communications via chat, email, phone and that no one had offered me a chance to return itShe said she was going to initiate this and I would receive a return label from UPS in 24-hoursI never received itI emailed backThey sai
On June 20, an order in the amount of $was re-placed through via telephone with *** *** after my previous order was double billed and then subsequently cancelled by Dell This order was paid with a $dell promotional gift card from a previous purchase, with the remaining balance of $being charged to my CC On June 23, I received one of the items on the order, but was told that I would not receive the other item until the middle of July after contacting Customer Support and speaking with *** *** At that point, I cancelled the other item, assuming that it was not shipped, and asked for a refund of $to be accredited to my CC on file The item for refund was in fact shipped, but was returned mid shipment to Dell's distribution center to process my refund On July 11, 2018, *** *** contacting me stating that a credit for $would be immediately posting to my CC account for the refund I have not yet received this refund after
Attempts to order a product, pay for next day delivery, were unsuccessfulThought orders had been cancelled, but item shipped out WEEKS laterBoth items have been returned, but only one was credited back to meI have called several times, but there is a communication breakdownI have sent emails to customer service, but have not received even an acknowledgment Someone needs to contact me
I began searching for laptop computer sale deals beginning November 1, I asked sales representatives if I purchased a computer and found the same system selling for a cheaper price closer to the official Black Friday sale, would Dell honor that price and credit to me the difference that I overpaid themI was assured that Dell would I was told this by two different salespersonsI ordered a new laptop from Dell on November 3, I kept checking this model and price over the next weeks and found it on sale for less money than I paidI contacted Dell sales support to discuss a refund of the over paymentThe first time the young man terminated my call, I believe, because he did not know how to handle my issue I called a second time and the young lady placed me on hold until I became tired of waiting and hung up Since then, I have sent numerous emails to sales and order support to complain, and have received only one responseI was given a link to a request for technical
I purchased a Dell Inspirion on 03/01/It had to be built and I was waiting for it to arrive, which was perfectly fine
I woke up on 03/11/to see that Dell had finally charged the $for my laptopLater that day I check again and dell had charged me AGAIN, this time for 1046.37, leaving me a whopping in my account
Customer service is not open on the weekends, so I in effect have to wait while dell holds hostage ALL of my money for bills, food and gas until someone can help me on Monday, while I am at work and unable to call them
I called every number I can find AND spoke to someone on their chat appI was told to "Wait until monday"
Let me point out, the SALES department is open so they are willing to TAKE your moneyBut if they double dip and take all of your income for the month, there is no one around to help with that situation
Dear Dell, I have been a loyal customer for over years and I'm so disappointed in you.I have a Dell Laptop and the right hinge has given me some problems since I've owned it but it recently broke offI called to get it replaced and they told be it would be $to buy an entire LCD screen to repair it !! BAD DESIGN! This is not how you treat your loyal customersThe hinges are an issue posted all over the web and you are well aware of this reoccuring problemThis is a common product defect in this computer so I don't know why you don't have a recall on it like other companies do? I worked hard to save my money to buy this computer and can't afford to buy a new one=( This will be a hardship for me I think you need to do the right thing and repair this product defect; otherwise you will lose a very loyal customer for lifeSo disappointed because I have always loved my Dell's!