Don't call Dell for supportI have been called back after calling support on my own phone and harassedI Chatted with support next and asked for support phone number in USAShe gave me an Insurance cophone numberI bought this Inspiron on 1/05/I called with problems on 02/04/Well with in the days warrantee periodThey did try to fix it but tried on line and said it was fixedNOT! I have spent several hours and many days on these problemsI finally told them I wanted a BOX and LABEL to send it backNO helppassed from person to person many, Many timesI feel I talked to 1/of IndiaFinally, *** *** told me he had the POWER to reject or except my returnNobody elseHe offered a "deal" gave me two days to accept his deal or NO DEALI Had the audacity to ask for a boxI trashed mineHe would send a labelup to me to buy a boxI can't find a box suitable for delicate electronic partsHe told me I was responsible for any damage in transporting
Firstly I'd like to state that this issue has caused me a great deal of stress, the run around with people who were suppose to call me (Alienware supervisor *** ***) but then failed to do soLuckily a post I made on social media started to get a lot of views which prompted Alienware to reach out to me which I provided my service tag and behold I get a call (unfortunately the first time I was called once and was hung up on the moment I answered the call as it came through)
My issue stems from wanting a replacement laptop after having motherboard changes, fan change, dism change,battery failures, etc with problems still lastingI simply wanted a replacement laptop because of the simple fact that I've experienced so many part changes that I felt I just needed to be over and done with it but unfortunately Dell has refused to give me one even after all of the issues presented on this PC
There's been a long list of back n forth with videos showing my issues (USBs disabling wit
December I accepted an offer from Dell for service on my computer for three yearsThe cos was $I later changed my mind and emailed Dell to cancel the orderI was told to call another department to have the order cancelledI called the number several times, each time I was put on hold for a long period of time until the battery in my phone diedEach time I informed Dell by emailIn January they said a ticket for cancellation had been issuedMarch I emailed Dell again, the charge had not been removedThey called me and said the charge would be removed in 3-daysAs of my April bill I have not received a refund plus they charged me $late fee and my payment was on timeThey also wanted to charge me $for errors they said they received from my computer but they demanded a Master Card or a VisaI refusedAs it stands I am covered for repairs so why are they asking for more money and why didn't they charge my Dell account? I would like answers
So after hours on the phone and online chat, sending in my computer and having it held in the repair depot for A MONTH (since I'm not a student and I don't have two online jobs or anything), and then having someone come to my house to repair it (since the month having it in front of them at the depot wasn't long enough?), it STILL doesn't workNevermind it was only months old when is this problem beganOr that they replaced numerous parts at the depot and sent it back to me saying they had thoroughly checked it, only for me to establish the issue still persisted after only minutes of having itOr that they sent someone to my house who replaced the motherboard, essentially making it a REFURBISHED computerThey now want to send me an actual refurbished computerThen, when I ask what to do if the refurbished computer has problems, they have the gall to tell me that if I want service on it, I will have to PAY for a warranty AND that it will be fine (which of course they have promised me after each attempt at repairing my current computer)They also mentioned that computers have problems, so it isn't really their fault that mine has been having issues (Seriously Dell, if you don't think it's your fault that one of your computers is having problems before even a year has passed, you have even more serious customer service issues than I thought)Let's also not forget that my problem didn't exist until the first time I sent my computer into them for a power cord issueSo basically, awesome scam DellIrritate your customers hoping they will quit requesting serviceFor the ones that don't, make them waste so much time trying to meet your requirements to get a working product that they lose their job and feel the urge to burn every Dell product they seeAnd then, once you legitimately have no more hoops for them to jump through, send them a product that could literally be the faulty product the customer before them returned to you and tell them if it sucks, that's just too bad because it is no longer Dell's problem
I had recently purchased dell xps from the Microsoft store In ConnecticutAfter a couple of weeks of using for simple web browsing or school workThe finger print reader which was an extra feature purchased from the manufacturerAt the Microsoft storeHas completely stopped workingThe operating system that the xps came with will not setup the finger print readerThis less then a month old laptop bought from a official partner of dell does not work
I call the tech support line from the dell websiteThey found nothing wrong with drivers or the actual parts of the computerAs they cannot fix it they offer me another number which should helpThis was their software departmentWho to my surprise tells me to fix a issue that is present on my new laptop from dellI need to pay for tech support to have this fixed
I am amazed at the levels of corporate greed for a loyal customer who spends their hard earned money on a faulty deviceIf you go on the forums this issue h
I ordered an Alienware Rfrom Dell/Alienware The order process required your involvement to even receive the product after full months After I received it there were multiple errors and they sent a technician out to repair it I was told it needed new parts and another tech would come to fix it, but it was still usable The computer became so hot it actually burned to touch it Today they came out and replaced what the previous tech said it needed and it was noted that the fan pins on the motherboard are bent and unusable (the mother board was replaced Friday the 3rd) Now I have a computer that is unusable and is cosmetically scratched from all of the repairs it has gone through I have not had the computer days I'm trying to get replacement machine in it's place After arguing for half an hour(taking time out of my work day yet again) They said they will look in to it and "might replace it"
I called for gift card consolidation on July The case was accepted and I was told to receive my combined card and get a notice from emailFor here, all goodHowever, I never receive the notice and the cardSo I called againAnother representative took over my case, and told me same thingThen, I got nothingI tried every methods I know to resolve the problem, but it seems no one from Dell has the willing to assist meI don't know why??? On your website you says it only takes days for card consolidationNow, it is Aug I have already bought my new computer using my credit cardSo am I expecting to use those cards for another $computer? definitely not! So those cards are no use for me nowI still believe Dell has great productHowever, the service is really awful!!!!!!
I bought a TV from Dell on 10/22/the TV arrived broken Called Dell they informed me they would send a replacement, my acct was credited and re charged for the TV The TV never arrived I have paid for the TV in full on my Dell credit card When calling Dell they told me it was my fault because I did not call and remind them to send it I have called Dell numerous times and they keep telling me there is nothing can do I have called the manufacturer and they will not do anything without a receipt, Dell has deleted all order tracking under my account, MSR is refusing to give a receipt Dell deletes all order history and call history They refuse to honor the statements of giving me a workable TV Dell referred me to the order history to print the receipt but none of the crs that they supply will work to open the invoice Dell promises easy returns but in fact they will not let you return anything and then delete all history on account and call logs Asked for
I bought a new Dell computer from *** on June 17, Has a one year warrantyBy July I was having issues with the drivers causing my screen to freeze and go black Called for service 07/Drivers were reinstalledProblem remainedWas told to call again end of July for newest driversCalled 07/for repairWas told there are no new driversReferred to specialist who told me it would cost me $to repair because drivers are not hardware - warranty does not cover softwareI refused and was sent to someone elseHe took my computer to factory reset and assured me that it would fix whatever was causing the screen to freeze and go blackhours later I am having the same problem --- The drivers are installed BY THE MANUFACTURER There was a problem with them upon purchase They will not give me a refund *** will not refund - they advise me to contact the manufacturer
I bought a 65inch Samsung 4k tv on ***
They sent me the wrong tvThe one they sent me is 55inch
I contacted their customer service, even provided them a picture, and they refuse to do anything about it, after MAKING ME WAIT OVER A MONTH FOR AN ANSWER!!
If the business rejects, it won’t stop hereNext would be small claims court
Dear Revdex.com team,
I placed one dell laptop order which the order NOis *** on the website last month, And the expected delivered data is 24th Sep in the order system But I still did not received the order on 29th, Sep I contacted with Dell for this problem They said that the order item has been lost during shipping and send other the replacement order which include the same configuration to me again after 24-hours But I still did not get any updated or info after one weekI contacted with them again, They tell me that they do not have the same configuration for the order I have placedWhy did they not confirm this prior one week ? It was not accepted So I suggested that they could send the replacement order which include the same configuration or give me refund But I did not get any respond for this so farThis purchase experience is so bad !!! Dell Inc respond is so slow and arroganceif you did not contact with them, they will not give you
Never buy DellExtremely poor customer service! I now see the thousands of reviews, mostly negative why buy Dell
My Inspiron in was a gift from my daughterShe purchased on 11/27/from Best Buy on line delivered 12/10/and given as a Christmas giftI did not start to use until 2/( recent move and retirement) when issue started was around 12/1/System update appeared on screenSaid do not shut downNext day went to turn on and would not start, would flash for a minute but not enough to enter passwordThe following week I "attempted" to contact DellFirst issue is they said year warranty expired on 9/1/I said not right since not purchased until 11/27/Nobody could correct that info, but guess does not matter in long runDell transferred me to NUMEROUS different depts over a span of several hoursEvery person ( whom I could barely understand) I can't help you blah, blah blahOn 12/10/( date computer actually delivered to home 2015) I went to Best Buy to see Geek SquadThey basically said it would have to go back to Dell Center one fee of $another $To look at processor THEN whatever price is determined IF can be fixed
What is so upsetting is almost year to date from purchase to crash!
Secondly is the lack of concern, knowledge and or willingness to be helpful to a customer My daughter saved to help her mother get a computer on a fixed income
Every opportunity I get I will recommend for any friends/ family and or previous business associates NOT to invest in Dell
I had already lodged a complaint with Dell sales, no surprise, no comment
Based on all the complaints I have reviewed Dell has not taken seriously or fixed
I ordered a new Dell laptop from *** Store online on February 02, I am contacting Revdex.com before my warranty expires, which ends somewhere in the first week of February The machine was defectiveI have had the following issues with my laptop
When I pull my AC-adapter power cord out to run it on battery sometimes, it makes a noise and computer freezes for few moments
My laptop always loses internet from time to time
Started experiencing from the beginning of January Randomly, the laptop freezes from time to timeI get a grey screenDuring the same freezing and grey out screen experience, the screen also displays white vertical and horizontal blinking lines and dotsIt appears that the screen has gone bad
Per my e-mail records, I've contacted Dell in August for 1st and 2nd issue listed aboveMy Service Request number with Dell Technical Support is ***The Tech support guys are simply telling me it’s
Online on their website, Dell advertised a Western Digital Solid State Drive (SSD) for $A great deal, to be sureThe website stated "Limited Time Savings of $80" Everything about the page looked legitimate and intentional
I placed an order for 2x of the WD SSD drivesThe order went through, and an authorization was placed on my payment method (never went through fully)
About hours later, the order was confirmed via an email
Then, over hours after placing the order, I received an email stating that my "requested" cancellation had taken placeI never requested cancellationNo reason was given in the email
I contacted dell via online chat and asked whyThey say it was because of a pricing error, which their terms state they are allowed to cancel orders because ofI'm fine with that, if it had been within reasonable time after placing my orderHowever, it wasn'tIn fact, it was so far after the order that others who got this deal actually received the
I'm currently Living in Korea for work (DoD), I am experiencing an issue with an Alienware r3, when playing games, even ones that are old and non graphically intense would cause my laptop to freeze and seize upI've ran Dell's support assist and it returned with no errors, I also made sure all drivers were up to dateI Contacted Dell support and they informed me that they couldn't do anything because I'm located in Korea and that I would have send my laptop to a friend in the USA (Although I have a US address in Korea) in order to process a
support ticketI sent my laptop to a family member and weeks later my laptop reached its destination I attempted to have my issue resolved by contacting Dell again The Dell again said that they could not do anything unless they do a hardware diag, which the person who has my computer would have have to reach out to Dell to do troubleshootingI don't understand why I couldn't have done this part before I sent out my computer wasting weeks in order to solve this issueWould it have been easier to just connect to a VPN and I was in the US? Does location matter when you have to run a test over the internet? I just feel like Dell creates hurtles to avoid taking responsibility for their faulty products
I have an alienware desktop Three weeks ago I started having a problem where the screen began going black (not the blue screen) and the computer would reboot After a while the computer would not reboot fully It started to reboot then quit after beeping Several seconds later it would try to reboot again and fail again It would keep doing this until I turned it off It never got to the Alienware startup screen The startup always failed before this point
I called tech support per the warranty The support rep tried to walk me through removing the battery on the motherboard This did not work He sent a tech to my house to replace the motherboard and video card The tech replaced the video card but not the motherboard He said that the motherboard was marked "refurbished" and would probably not work as it must have been returned before
After this tech left the computer worked for about an hour or two but then went to a black screen and rebooted This time the mac
Was informed that I will get a $reward with the purchased within daysI contacted their sales support multiple time to move the order into my account and confirm my eligibilityThen the sales agent assure me the reward code will be sent within days to my email addressNow they are refusing to honor it saying I didn't use the correct email address
Laptop was swapped out under warranty with a BRAND NEW laptopEven though it goes under the old warranty, the new battery MUST have a warranty on itIt just can't be not under warrantyNow the battery is exploding in the laptop pushing out the top cover and they REFUSE to do anything and cover my warranty!!! Dell is NOT a good computer company to get from!!! They are not going by their warranty
I purchased a brand new XPS computer and two new monitors so that I would have dual monitor capabilities This was the product the Dell sales rep recommended to me when I explained to him that I needed this for school However, on the first day of getting my computer and monitors, the 2nd monitor did not work because there was nothing to contact the 2nd monitor too I was told I would have everything I needed to make this work in my shipment I went and bought a splitter but nothing worked I contacted Dell and was told that I needed to purchase a DisplayPort to HDMI adapter The next day I did, and this time, the screen came on but it said that it did no HDMI signal could be found I contacted Dell, and was transferred approximately to 4-different customer service sections before the last person tried to assist me He explained that I could have just bought a "faulty" product so I ended up purchasing the same looking DisplayPort to HDMI adapter from Dell Each night I was o
I purchased my Dell Inspiron i5577-7342BLK-PUS on September 20th, 2017, and recently my hinge on the left has broken and I have contacted customer support and they said they cannot repair this under warranty, but they will repair it for $My warranty runs until August 21st of and there have been numerous complaints of this hinge failing
*** *** ***
Don't call Dell for supportI have been called back after calling support on my own phone and harassedI Chatted with support next and asked for support phone number in USAShe gave me an Insurance cophone numberI bought this Inspiron on 1/05/I called with problems on 02/04/Well with in the days warrantee periodThey did try to fix it but tried on line and said it was fixedNOT! I have spent several hours and many days on these problemsI finally told them I wanted a BOX and LABEL to send it backNO helppassed from person to person many, Many timesI feel I talked to 1/of IndiaFinally, *** *** told me he had the POWER to reject or except my returnNobody elseHe offered a "deal" gave me two days to accept his deal or NO DEALI Had the audacity to ask for a boxI trashed mineHe would send a labelup to me to buy a boxI can't find a box suitable for delicate electronic partsHe told me I was responsible for any damage in transporting
Firstly I'd like to state that this issue has caused me a great deal of stress, the run around with people who were suppose to call me (Alienware supervisor *** ***) but then failed to do soLuckily a post I made on social media started to get a lot of views which prompted Alienware to reach out to me which I provided my service tag and behold I get a call (unfortunately the first time I was called once and was hung up on the moment I answered the call as it came through)
My issue stems from wanting a replacement laptop after having motherboard changes, fan change, dism change,battery failures, etc with problems still lastingI simply wanted a replacement laptop because of the simple fact that I've experienced so many part changes that I felt I just needed to be over and done with it but unfortunately Dell has refused to give me one even after all of the issues presented on this PC
There's been a long list of back n forth with videos showing my issues (USBs disabling wit
December I accepted an offer from Dell for service on my computer for three yearsThe cos was $I later changed my mind and emailed Dell to cancel the orderI was told to call another department to have the order cancelledI called the number several times, each time I was put on hold for a long period of time until the battery in my phone diedEach time I informed Dell by emailIn January they said a ticket for cancellation had been issuedMarch I emailed Dell again, the charge had not been removedThey called me and said the charge would be removed in 3-daysAs of my April bill I have not received a refund plus they charged me $late fee and my payment was on timeThey also wanted to charge me $for errors they said they received from my computer but they demanded a Master Card or a VisaI refusedAs it stands I am covered for repairs so why are they asking for more money and why didn't they charge my Dell account? I would like answers
So after hours on the phone and online chat, sending in my computer and having it held in the repair depot for A MONTH (since I'm not a student and I don't have two online jobs or anything), and then having someone come to my house to repair it (since the month having it in front of them at the depot wasn't long enough?), it STILL doesn't workNevermind it was only months old when is this problem beganOr that they replaced numerous parts at the depot and sent it back to me saying they had thoroughly checked it, only for me to establish the issue still persisted after only minutes of having itOr that they sent someone to my house who replaced the motherboard, essentially making it a REFURBISHED computerThey now want to send me an actual refurbished computerThen, when I ask what to do if the refurbished computer has problems, they have the gall to tell me that if I want service on it, I will have to PAY for a warranty AND that it will be fine (which of course they have promised me after each attempt at repairing my current computer)They also mentioned that computers have problems, so it isn't really their fault that mine has been having issues (Seriously Dell, if you don't think it's your fault that one of your computers is having problems before even a year has passed, you have even more serious customer service issues than I thought)Let's also not forget that my problem didn't exist until the first time I sent my computer into them for a power cord issueSo basically, awesome scam DellIrritate your customers hoping they will quit requesting serviceFor the ones that don't, make them waste so much time trying to meet your requirements to get a working product that they lose their job and feel the urge to burn every Dell product they seeAnd then, once you legitimately have no more hoops for them to jump through, send them a product that could literally be the faulty product the customer before them returned to you and tell them if it sucks, that's just too bad because it is no longer Dell's problem
I had recently purchased dell xps from the Microsoft store In ConnecticutAfter a couple of weeks of using for simple web browsing or school workThe finger print reader which was an extra feature purchased from the manufacturerAt the Microsoft storeHas completely stopped workingThe operating system that the xps came with will not setup the finger print readerThis less then a month old laptop bought from a official partner of dell does not work
I call the tech support line from the dell websiteThey found nothing wrong with drivers or the actual parts of the computerAs they cannot fix it they offer me another number which should helpThis was their software departmentWho to my surprise tells me to fix a issue that is present on my new laptop from dellI need to pay for tech support to have this fixed
I am amazed at the levels of corporate greed for a loyal customer who spends their hard earned money on a faulty deviceIf you go on the forums this issue h
I ordered an Alienware Rfrom Dell/Alienware The order process required your involvement to even receive the product after full months After I received it there were multiple errors and they sent a technician out to repair it I was told it needed new parts and another tech would come to fix it, but it was still usable The computer became so hot it actually burned to touch it Today they came out and replaced what the previous tech said it needed and it was noted that the fan pins on the motherboard are bent and unusable (the mother board was replaced Friday the 3rd) Now I have a computer that is unusable and is cosmetically scratched from all of the repairs it has gone through I have not had the computer days I'm trying to get replacement machine in it's place After arguing for half an hour(taking time out of my work day yet again) They said they will look in to it and "might replace it"
I called for gift card consolidation on July The case was accepted and I was told to receive my combined card and get a notice from emailFor here, all goodHowever, I never receive the notice and the cardSo I called againAnother representative took over my case, and told me same thingThen, I got nothingI tried every methods I know to resolve the problem, but it seems no one from Dell has the willing to assist meI don't know why??? On your website you says it only takes days for card consolidationNow, it is Aug I have already bought my new computer using my credit cardSo am I expecting to use those cards for another $computer? definitely not! So those cards are no use for me nowI still believe Dell has great productHowever, the service is really awful!!!!!!
I bought a TV from Dell on 10/22/the TV arrived broken Called Dell they informed me they would send a replacement, my acct was credited and re charged for the TV The TV never arrived I have paid for the TV in full on my Dell credit card When calling Dell they told me it was my fault because I did not call and remind them to send it I have called Dell numerous times and they keep telling me there is nothing can do I have called the manufacturer and they will not do anything without a receipt, Dell has deleted all order tracking under my account, MSR is refusing to give a receipt Dell deletes all order history and call history They refuse to honor the statements of giving me a workable TV Dell referred me to the order history to print the receipt but none of the c
rs that they supply will work to open the invoice Dell promises easy returns but in fact they will not let you return anything and then delete all history on account and call logs Asked for
I bought a new Dell computer from *** on June 17, Has a one year warrantyBy July I was having issues with the drivers causing my screen to freeze and go black Called for service 07/Drivers were reinstalledProblem remainedWas told to call again end of July for newest driversCalled 07/for repairWas told there are no new driversReferred to specialist who told me it would cost me $to repair because drivers are not hardware - warranty does not cover softwareI refused and was sent to someone elseHe took my computer to factory reset and assured me that it would fix whatever was causing the screen to freeze and go blackhours later I am having the same problem --- The drivers are installed BY THE MANUFACTURER There was a problem with them upon purchase They will not give me a refund *** will not refund - they advise me to contact the manufacturer
I bought a 65inch Samsung 4k tv on ***
They sent me the wrong tvThe one they sent me is 55inch
I contacted their customer service, even provided them a picture, and they refuse to do anything about it, after MAKING ME WAIT OVER A MONTH FOR AN ANSWER!!
If the business rejects, it won’t stop hereNext would be small claims court
Dear Revdex.com team,
I placed one dell laptop order which the order NOis *** on the website last month, And the expected delivered data is 24th Sep in the order system But I still did not received the order on 29th, Sep I contacted with Dell for this problem They said that the order item has been lost during shipping and send other the replacement order which include the same configuration to me again after 24-hours But I still did not get any updated or info after one weekI contacted with them again, They tell me that they do not have the same configuration for the order I have placedWhy did they not confirm this prior one week ? It was not accepted So I suggested that they could send the replacement order which include the same configuration or give me refund But I did not get any respond for this so farThis purchase experience is so bad !!! Dell Inc respond is so slow and arroganceif you did not contact with them, they will not give you
Never buy DellExtremely poor customer service! I now see the thousands of reviews, mostly negative why buy Dell
My Inspiron in was a gift from my daughterShe purchased on 11/27/from Best Buy on line delivered 12/10/and given as a Christmas giftI did not start to use until 2/( recent move and retirement) when issue started was around 12/1/System update appeared on screenSaid do not shut downNext day went to turn on and would not start, would flash for a minute but not enough to enter passwordThe following week I "attempted" to contact DellFirst issue is they said year warranty expired on 9/1/I said not right since not purchased until 11/27/Nobody could correct that info, but guess does not matter in long runDell transferred me to NUMEROUS different depts over a span of several hoursEvery person ( whom I could barely understand) I can't help you blah, blah blahOn 12/10/( date computer actually delivered to home 2015) I went to Best Buy to see Geek SquadThey basically said it would have to go back to Dell Center one fee of $another $To look at processor THEN whatever price is determined IF can be fixed
What is so upsetting is almost year to date from purchase to crash!
Secondly is the lack of concern, knowledge and or willingness to be helpful to a customer My daughter saved to help her mother get a computer on a fixed income
Every opportunity I get I will recommend for any friends/ family and or previous business associates NOT to invest in Dell
I had already lodged a complaint with Dell sales, no surprise, no comment
Based on all the complaints I have reviewed Dell has not taken seriously or fixed
I ordered a new Dell laptop from *** Store online on February 02, I am contacting Revdex.com before my warranty expires, which ends somewhere in the first week of February The machine was defectiveI have had the following issues with my laptop
When I pull my AC-adapter power cord out to run it on battery sometimes, it makes a noise and computer freezes for few moments
My laptop always loses internet from time to time
Started experiencing from the beginning of January Randomly, the laptop freezes from time to timeI get a grey screenDuring the same freezing and grey out screen experience, the screen also displays white vertical and horizontal blinking lines and dotsIt appears that the screen has gone bad
Per my e-mail records, I've contacted Dell in August for 1st and 2nd issue listed aboveMy Service Request number with Dell Technical Support is ***The Tech support guys are simply telling me it’s
Online on their website, Dell advertised a Western Digital Solid State Drive (SSD) for $A great deal, to be sureThe website stated "Limited Time Savings of $80" Everything about the page looked legitimate and intentional
I placed an order for 2x of the WD SSD drivesThe order went through, and an authorization was placed on my payment method (never went through fully)
About hours later, the order was confirmed via an email
Then, over hours after placing the order, I received an email stating that my "requested" cancellation had taken placeI never requested cancellationNo reason was given in the email
I contacted dell via online chat and asked whyThey say it was because of a pricing error, which their terms state they are allowed to cancel orders because ofI'm fine with that, if it had been within reasonable time after placing my orderHowever, it wasn'tIn fact, it was so far after the order that others who got this deal actually received the
I'm currently Living in Korea for work (DoD), I am experiencing an issue with an Alienware r3, when playing games, even ones that are old and non graphically intense would cause my laptop to freeze and seize upI've ran Dell's support assist and it returned with no errors, I also made sure all drivers were up to dateI Contacted Dell support and they informed me that they couldn't do anything because I'm located in Korea and that I would have send my laptop to a friend in the USA (Although I have a US address in Korea) in order to process a
support ticketI sent my laptop to a family member and weeks later my laptop reached its destination I attempted to have my issue resolved by contacting Dell again The Dell again said that they could not do anything unless they do a hardware diag, which the person who has my computer would have have to reach out to Dell to do troubleshootingI don't understand why I couldn't have done this part before I sent out my computer wasting weeks in order to solve this issueWould it have been easier to just connect to a VPN and I was in the US? Does location matter when you have to run a test over the internet? I just feel like Dell creates hurtles to avoid taking responsibility for their faulty products
I have an alienware desktop Three weeks ago I started having a problem where the screen began going black (not the blue screen) and the computer would reboot After a while the computer would not reboot fully It started to reboot then quit after beeping Several seconds later it would try to reboot again and fail again It would keep doing this until I turned it off It never got to the Alienware startup screen The startup always failed before this point
I called tech support per the warranty The support rep tried to walk me through removing the battery on the motherboard This did not work He sent a tech to my house to replace the motherboard and video card The tech replaced the video card but not the motherboard He said that the motherboard was marked "refurbished" and would probably not work as it must have been returned before
After this tech left the computer worked for about an hour or two but then went to a black screen and rebooted This time the mac
Was informed that I will get a $reward with the purchased within daysI contacted their sales support multiple time to move the order into my account and confirm my eligibilityThen the sales agent assure me the reward code will be sent within days to my email addressNow they are refusing to honor it saying I didn't use the correct email address
Laptop was swapped out under warranty with a BRAND NEW laptopEven though it goes under the old warranty, the new battery MUST have a warranty on itIt just can't be not under warrantyNow the battery is exploding in the laptop pushing out the top cover and they REFUSE to do anything and cover my warranty!!! Dell is NOT a good computer company to get from!!! They are not going by their warranty
I purchased a brand new XPS computer and two new monitors so that I would have dual monitor capabilities This was the product the Dell sales rep recommended to me when I explained to him that I needed this for school However, on the first day of getting my computer and monitors, the 2nd monitor did not work because there was nothing to contact the 2nd monitor too I was told I would have everything I needed to make this work in my shipment I went and bought a splitter but nothing worked I contacted Dell and was told that I needed to purchase a DisplayPort to HDMI adapter The next day I did, and this time, the screen came on but it said that it did no HDMI signal could be found I contacted Dell, and was transferred approximately to 4-different customer service sections before the last person tried to assist me He explained that I could have just bought a "faulty" product so I ended up purchasing the same looking DisplayPort to HDMI adapter from Dell Each night I was o
I purchased my Dell Inspiron i5577-7342BLK-PUS on September 20th, 2017, and recently my hinge on the left has broken and I have contacted customer support and they said they cannot repair this under warranty, but they will repair it for $My warranty runs until August 21st of and there have been numerous complaints of this hinge failing
*** *** ***