Choxi.com, Inc.

Dear [redacted],
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On February **, an RMA was issued for the return of the products to the vendorThe RMA information is provided once again belowPlease follow the return instructions and a refund will be issued in the amount of $Thank you
Authorization #[redacted]
Send your return to the following address:
Attn: NoMoreRack Returns #[redacted]
[redacted]
Best,
[redacted]

I have contacted Choxi 5 times to have my name removed from their mailing list, yet I continue to receive emails from them. Three times, I went through the "unsubscribe" tab on the email, and just sent my second email to customer service today. After the first email, I was assured that my name would be removed permanently and yet I have still received several emails. I know nothing about the quality of products from this company, but I would never order from them nor will I recommend them to anyone because they are unable to follow simple requests like removing me from their email listing.

I will never purchase anything from this company again and encourage others to beware. I purchased a travel coffee mug that you could plug into your computer or car cigarette lighter. When plugged into the computer it didn't heat up. When I plugged it into the car it got so hot I burned my tongue. I returned the mug and was told they would credit me. A credit never showed up on my credit card. I e-mailed and they said the credit was a store credit and I could purchase something else. When I tried to order something else for the exact same price it refused my store credit because I needed "to spend $40 in order to use the credit." No way. I'll forfeit the $14 before I buy anything from them again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. My Credit Card company has issued a refund to me for the product....


Sincerely,
[redacted]

Dear
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I'm sorry for the delay in shipping out your item I have contacted our manufacturing partner for this item and they were unable to confirm when this item will be shipped For this reason I have cancelled the order and issued a full refund to your original form of payment Please allow up to business days for this refund to be reflected back onto your account If there is anything else I can do to assist you please just let me knowRegards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],
I'm very sorry that you have experienced problems with the tablet you ordered.  I have already processed an RMA for this item.  You will received two emails, one with the return shipping label as well and another with the instructions for returning the item.  Once the item is received back I would be more than happy to process a refund to your original form of payment.  If there is anything else I can do to assist you please just let me know.
Regards,
[redacted]

Dear [redacted],
I'm very sorry that the laptop you ordered was not what you were hoping for.  According to our records this item was already refunded.  If you have not received this refund or if there is anything else I can help you with, please just let me know.
Regards,
[redacted]

this company never deliveries my orders. Have an order placed one month ago today still not received. I have contacted them repeatedly and they just say to wait. I am asking for a refund and hope they can deliver that. They have had the benefit of my money this whole time and I of course have nothing to show for it but disgust.

I ordered a Ihip NFL speaker order #[redacted] I just received it in the mail but it seems like something is missing in the package it is not what I thought it was going to be like there was discrepancy in the product detail and to top it off it wasn't the correct tem I ordered Arizona Cardinals and they send be The Cubs team they do not send you what you order. A week later I ordered a Samsung BluRay Wifi DVD player order #[redacted] and they send me 4 hours later an email confirming it had already shipped? And seconds later I received another email saying my order was successfully delivered??? I have ameras in my building no package and even if I "was" delivered there is no way anyone will send you a order a few hours after you just order. I was given a fake tracking # [redacted] which I cannot track nor by email or [redacted]. They are very phony an I want my money back or item a I ordered for Xmas.

I placed an order on 8/*/16. Today is 8/**/16 and I just got off the phone with Choxi. I was told, "my order is being processed." That's all that she could say. No further information was given. Last week, I had placed a call and asked for a supervisor. I spoke with a Gideon and he could not help me at all. He could not give me any details about the status of my order. Just simply stating that it takes 2-3 weeks to process an order. Today is 3 weeks (which is a ridiculous amount of time to wait for an oder!) So, as of today, I still don't even have a confirmation that it was mailed out. I will NEVER order from Choxi again. I hope there is nothing wrong with my order if I ever do get it. I wish I would have read these reviews before I placed my order. I never would have ordered from this company! :(

Dear [redacted],
I'm very sorry to hear that your credit card was used without your authorization.  Upon reviewing your email history with our customer support team, I see that a refund was processed for these two charges on September [redacted] and should already be...

reflected back onto your account.  If there is anything else I can do to assist you, please just let me know.
Regards,
[redacted]

Dear [redacted],
Because your complaint of the device not working, and request for a refund was made after the 14 day period, that allows refunds/returns from nomorerack.com, you are not eligible for a refund through nomorerack.com. Please see our terms of service for further details on this...

policy.
 
However, because the item was defective you can contact the manufacturer for a refund/replacement device.  In prior communications you have stated that the number was not working. Please try the number below, as well as emailing the manufacturer. If you email please cc  [redacted] as it will help us track your ticket. 
 
Please call or email [redacted] for assistance. Or the toll free number is [redacted]. They are open M_F, 9:30am-6pm EST.
Sincerely,
[redacted]

I made the mistake of not looking at reviews beforehand. I ordered a ring from nomorerack.com on 1-**-2015. The money was taken from my bank account on 1-**-2015. I waited until the 14 business days were up and then I sent them an email on 2-*-2015 stating that if I could not get the ring then I want a direct refund, no store credit. I got an automatic response a few hours later saying my complaint was being reviewed. Then, on 2-**-2015, I got an email saying their partner was unable to reship the order. I have no idea what that means. It also said that they went ahead and gave me the full refund and that I should see it back in my bank in 5-7 business days, BUT I actually got it that same day.
I will never order from this site again, as it was all just a waste of time and caused unnecessary bother to me and mine. I've seen other reviews that are a lot worse than my experience. I'm lucky to have even gotten my money back.

[redacted],
Your order was initially placed on December **, 2013. You first contacted customer service on February **, 2014, outside of our return policy period. Unfortunately the items are eligible for return, but I would be happy to offer you a $20 store credit for you to use in the...

future. Please email [redacted] and let me know if this an acceptable resolution and I will issue the credit.
Best,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and after I made them aware of this complaint they issued a full refund. This is satisfactory to me and the matter has been resolved.
Sincerely,...

[redacted]

Dear [redacted],I'm very sorry to hear you were unsatisfied with the jewelry you received.  Upon reviewing your account, I see that a refund of $107 was processed to your original form of payment on May [redacted].  If you have not yet received this refund please let me know so I...

may look into the matter further.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
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The company refuses to ship to a PO Box even with a physical address added for verification. A good many rural communities only have PO Boxes. There response is"take it up with [redacted]".If ordering by credit card and you have a billing address which is a PO Box it must be good enough for everyone else. What is there problem?

Revdex.com:
At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].They spoke to me regarding the original day I filed the complaint and there has been no contact since.
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Sincerely,
[redacted]