Choxi.com, Inc.

Not sure what is going on with choxi.comWebsite is not available and no one is answering phoneI have order outstanding that have not been shippedHave ordered previously and had good experiences

Dear *** ***, I'm very sorry you were unhappy with the laptop you received. Upon reviewing your account I see that an RMA for a full refund was already processed for this item. Please see the attached communication where a full refund was promised
once the return was received. Unfortunately, since the item was not returned for more than months, a return is no longer possible Regards, Ryan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still have not received any help with my issueThe company did send me new chargers that were not even for the tablets I baughtI have not had anyone respond back to my requestsAgain the issue is not the chargers it is the tablets not taking a charge
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

***
Dear *** ***,
I'm sorry to hear that the
Ceramic Cookware Collection you received was damaged. Upon reviewing your account I see that a refund for this item was processed to your original form of payment on January ***If there is anything else I can do to assist you, please just let me know
Regards,
***

I ordered a $set of bed sheets and it was never delivered to meI fought with Choxi on several different occasions and finally was told that if I obtained from *** proof that the package was never delivered then I would be refundedI went through an awful hassle to get the information from *** and they confirmed that a 'tracking number' was created for this item BUT it was NEVER picked up/received by *** (they were never given the package from Choxi to be delivered to me)I provided Choxi with this document from *** that clearly showed the tracking number but no pick up/receipt of the package by ***This is exactly what Choxi said I needed to do to get refunded, BUT they still would not issue the refund
Around the same time as this experience, I had to fight tooth and nail to get refunded for two (2) other items that I ordered from Choxi but were never deliveredThey said these two items were refundable because a tracking number was not created yet; but the other (

I placed an order with Choxi, which I did not receive They did not remove the charge from my credit card though I finally contacted them and requested a refund They eventually sent me an echeck, which I do not know how to use I have requested multiple times that they refund my credit card, which they should have done anyway when they did not ship my order They refuse to credit the card back, or to send me a real refund check They end every email with, "our main goal is customer satisfaction" which is very annoying since they do not care at all about customer satisfaction!

Dear *** ***,I'm very sorry that you only received one of the two comforters you ordered Upon reviewing your account I see that a full refund for the missing item was processed to your original form of payment on September *** If there is anything else I can do to
assist you, please just let me know.Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
My only fear is I send this tablet back and they don't refund me as they stated they would. I am shipping this out tomorrow- Friday April ***, 2014, so we will see if they follow through
Sincerely,
*** ***

I was a regular customer with nomorerack and decided to order from the new company choxi It has been a nightmare
They take your money ASAP and send nothing for months
I'm beginning to think its a scam to collect interest on our money and then tell us the item in unavailable We waited weeks for our bedroom curtains that never came, after several phone calls they have told us the item is no longer available
They offered store credit, we said no and demanded our money back , if you order anything from this company it will take months and after waiting months they will say it's out of stock
I'm currently waiting on items I ordered in March/** I call weekly to find out when they will ship, the tell me every time to wait another week and they will excavate the order, (yah right)
I ordered many birthday gifts that come and gone and still waiting, I thought I would get them anyway if they ever come
My advise is to stay away from this company
They do not ship in a timely matter, if you have months to wait then order
I no longer will order from them
To bad nomorerack is gone, they were great

Dear [redacted],
"margin: 0in 0in 0pt;">
If the replacement item is also defective, please contact NoMoreRack customer service so they may assist you with receiving a replacement item from the vendor
Best,
**

Dear [redacted],
Montero"]" data-sheets-userformat="[null,null,513,[null,0],null,null,null,null,null,null,nu...⇄ "">
I'm sorry for the confusion regarding the rings you ordered I have confirmed that the ring was listed two times, one as a genuine tanzanite and other as a lab created tanzanite Unfortunately, I am unable to confirm with 100% certainty which of the deals was listed correctly so I have refunded you the full cost of both rings ($38) to your original form of payment Please allow up to business days for the refund to be reflected back onto your account You may also keep the rings for the inconvenience you experienced If there is anything else I can do to assist you, please just let me know
Regards,
Ryan

Dear [redacted],
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Your initial order was placed on November [redacted], You first contacted customer service on January **, 2014, outside the return period for the companySince the item was not eligible for a refund, but was defective, you received a replacement tablet from the vendorPlease see the confirmation link belowYou received a replacement for your product and therefore cannot receive a refund
[redacted]
Best,
[redacted]

Dear [redacted],
data-sheets-value="[null,2,"Francesca Gourdet"]" data-sheets-userformat="[null,null,513,[null,0],null,null,null,null,null,null,nu...⇄ "">
I'm sorry you were unhappy with the voucher you purchased As our customer service team informed you this item was marked as final sale in bold text on the deal page Our standard cancellation period is a minimum of two hours from the time an item is purchased but is not applicable to final sale items Upon reviewing your account I see that this item was ordered at 7:37am EST and you called and requested to cancel the item at 11:27am EST I have went ahead and made an exception for this case and have processed a full refund to your original form of payment Please allow up to business days for the refund to be reflected back onto your account When making any future orders please be careful to check if the item is marked as final sale before completing the purchase
Regards,
Ryan

Dear [redacted]
"margin: 0in 0in 0pt;">I am having trouble locating your order in our systemCan you please provide me the order number that is associated with your complaint so I may better assist you? Thank you
Best,
[redacted]

Dear [redacted] [redacted],
data-sheets-value="{"1":2,"2":"Toni M Serviss"}" data-sheets-userformat="{"2":513,"3":{"1":0},"12":0}" "">I'm very sorry for the delay in shipping out your orderAccording to our records this order was canceled at your request and a full refund was processed to your original form of paymentIf there is anything else I can do to assist you please just let me know.
Regards,
Ryan

Dear [redacted],
"margin: 0in 0in 0pt;">
On February **, a refund was issued in the amount of $
Best,
[redacted]

Dear [redacted]
On January **, a refund was issued in the amount of $
Best,
"margin: 0in 0in 0pt;">[redacted]

Dear [redacted],
"margin: 0in 0in 0pt;">
A store credit was in the amount of $was issued to your account on January **, This credit has since been applied to additional orders from our websiteSince a credit was issued and utilized, I will consider this matter closedThank you
Best,
[redacted]

Dear [redacted],
Rangel"]" data-sheets-userformat="[null,null,513,[null,0],null,null,null,null,null,null,nu...⇄ "">
According to our records all four items in this order were successfully delivered Can you please let me know which of the specific items you refused?
Regards,
Ryan

"margin: 0in 0in 0pt;">Dear [redacted]
Please forward a copy of the most recent NoMoreRack email and send to [redacted]Explain that you are having trouble being removed from the mailing list and I will ensure the removal
Best,
[redacted]