Choxi.com, Inc.

I have overly met all the requirements to warrant a refund on a item I returned, however, they are continuously putting me off with excuses:
* They say I will be refunded 3-bus days after receipt of return - It was signed for on 3/**
* They say they haven't gotten it - I sent tracking number and *** screen to prove it was signed for
* They replied that I never shipped it because their supplier said they never got it - Again I send tracking number and email stating the obvious
* Again I resend proof and demand refund
* Now they're saying it will take - business days to prove I sent itThen additional days to get my money back
I sincerely believe they are purposely giving me the run around because I have been less than frustrated with them and it definitely showed
I ordered this item on 2/** and waited over a month to receive it And I'm still not getting anywhere regarding my refund

IT IS A SHAME THAT YOU TOOK A VERY GOOD ONLINE SHOPPING SITE PREVIOUSLY KNOWN AS NO MORE RACKS AND TURNED IT INTO A MESS THE "DEALS" YOU ADVERTISE ARE NO WHERE AS APPEALING AS BEFORE THE CHANGE EVEN THE PICTORIAL ADVERTISING, THE LAYOUT, LOOKS A MESS SEEMS LIKE YOU DESTROYED A PERFECTLY GOOD SITEI WILL NOT BE COMING BACK

***
I am having trouble locating your order in our systemCan you please provide me the order number that is associated with your complaint so I may better assist you? Thank you
Best,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***,
You are providing me with an RMA numberPlease provide me the order number so I may locate your order in our system
Best,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I contacted the company TWICE through their "Contact Us" option on their website, not my own personal email Therefore, I have no record of the dates of the contacts, nor their contents I never received any response If they go into my account through my email (***), they will see when the item was purchased As for when I contacted them, again, it's their word against mine since I used their website to do it but it was about a month after the purchase of the faulty fan No reply Still looking for a refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** ***,
Both items were confirmed deliveredPlease see the tracking confirmation links below
***
***
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Best,
***

***
Dear *** ***,
I'm very sorry you didn't receive
this item by Christmas. Upon reviewing your account I see that a refund for this item was processed to your original form of payment on March ***. If there is anything else I can do to assist you, please just let me know
Regards,
***

I returned a Kindle Google Android tablet (and paid $ for first class shipping) and the refund of $was promised within 5-daysAt first they said they couldn't find my return even though I gave them the tracking numberDays later, I received an email (dated Aug**, 2016) that they did receive the returned item and that my refund of $would be forthcomingHowever, on August **, when checking my account, I noticed that Choxi refunded only $I've contacted them everyday since August **, and have asked them to resolve this issue and, to date, I still have not heard from themI have sent them more than emails asking them to please respond to me but they're completely ignoring meThis company has repeatedly practiced bad faith business practicesI had ordered a tablet from them previous to this transaction and after a month of them not being able to give me a delivery date, I asked for my money backThey strongly encouraged me to take a store cred

Placed an online order with choxi.com on 8/*/ As of 9/*/16, product has not shipped The company does not answer its phone system at all The company's Chat button has disappeared The company does not respond to its emails and "Quick Form" to Customer Service There is no Customer Service support whatsoever There is, however, a charge to my credit card which I disputed with the credit card company Thank the Lord someone responded!! Please do NOT do business with this company!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becau
Nomorerack sold me junkmonths later I am still gettiing the same old bull crapPretty madI want my money back in trade for junk tablets .]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Wow! These guys are really sleazy! A countdown timer popped up & said if I order within hrs & so many minutes I would get free shipping I placed an order However, thery not only charged me for shipping, they charged me $for shipping even though they say it's only $t to ship any itemI sent them an email & said if they didn't credit me for the shipping to go ahead & cancel the order The next day I get notified tha it was shipped & then an hour later, I heard back from what they call customer service (should be customer go screw yourself) telling me the shipping didn't apply to what I ordered & if I was entitled to free shipping it would have been automatically deducted What aes! They waited until it shipped before replying to my email the day before!!!! Needless to say, I'm going to refute the charges on my credit card & will never do business with these sleazeballs again

Dear *** ***,
Upon reviewing our records, it seems that you have several account with us I see a total of orders for items If you can let me know what items you had the problems with, I would be more than happy to assist you
Regards,
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***

Dear *** * ***I'm very sorry that the Kindle you received was not usableWe issue all refunds as credits by default but we are more than happy to process a refund to your original form of payment whenever requested (credit card or *** if that was used to make the purchase)I
see in this case credits were used to make the entire purchase, so a cash refund would generally not be possible That being said, once this item has been returned I will make an exception and allow a cash refund Unfortunately, the original charge which led to the credits used on this account are too old to refund For this reason the only way I can return the money is via *** Once the return has been delivered, please reply back to this Revdex.com case with the email address used on your *** account so that I may process this fund transfer.Regards,***

Ever since April I have had issues with every order I have placed where at least (1) item from the order was not shipped I kept receiving store credit, thus resulting in my continuance to place orders with them I was hoping with the last order I placed on 10/**/this whole fiasco could finally be over so I never had to purchase from them again But now I have been unable to get on the website I have called several different #s to have none of them get to me a customer service representative, if the # was still even in service I have sent numerous e-mails with no acknowledgement I am owed a total of $at this point It may not seem like a lot, but at this point it is the principal of the matter

I placed an order on October **, 2016, order #*** and my order has not yet shippedI have tried to contact the company by email, phone and website, and it appears they are no longer in businessI would like a refund for items purchased immediately

I placed an order for items with Choxi on August *** I never really received the tracking info they were supposed to provide and finally after calling in on Sept *** receiver two of the three items They lured me in this time with a $off $coupon The customer help link was basically useless and I never did get the Faith Hill Perfume I ordered back in august As other people said their site seems dead and luckily I'm only out the $for one productThe were up till this order and were n=much better when they were No More Rack.COM I notified my Credit Card Company and they put their Fraud Deptin charge of trying to track down the owners of Choxi The one time I did get in touch with their customer service department was back in Sept and they were definitely not professional or polite Since then and before I called my credit card company they never answered their phones or E-mails which I sent them

Wow! These guys are really sleazy! A countdown timer popped up & said if I order within hrs & so many minutes I would get free shipping I placed an order However, thery not only charged me for shipping, they charged me $for shipping even though they say it's only $t to ship any itemI sent them an email & said if they didn't credit me for the shipping to go ahead & cancel the order The next day I get notified tha it was shipped & then an hour later, I heard back from what they call customer service (should be customer go screw yourself) telling me the shipping didn't apply to what I ordered & if I was entitled to free shipping it would have been automatically deducted What aes! They waited until it shipped before replying to my email the day before!!!! Needless to say, I'm going to refute the charges on my credit card & will never do business with these sleazeballs again

Choxi offered me a promotional gift card of $for a $or more purchase, but when I tried to apply my $"gift" there was no mechanism for doing so Since the promo code must be entered after payment is made, there is no way to acquire the promised discount at all
When I contacted the company--both by way of live chat and telephone, I was told that there was nothing to be done and that they were "sorry for the inconvenience" They lie about the discount and wish to call it nothing more than inconvenience I want nothing more to do with a company that deals in such flagrant dishonesty I have tried to cancel my order....hope the attempted cancellation won't "inconveniently" be ignored Also the customer service contact both online and on phone is like connecting with a robot programmed to be politely indifferent

Dear ***,
Due to the interactions you have had with customer service, it is believed that your account profile is fraudulentYour account has been deactivated and set to fraudulent
Best,
***