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Carrier Corporation Reviews (307)

Dear Ms***,I am sorry to hear you had a problem with your AC coil. I have attached the warranty certificate that pertains to your model. As you will see, the warranty for a defective part is years from the date of installation therefore I must deny your request for
assistance.Regards,Lynn ***Carrier Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***.The model number for the coil is: CA16NA030-ASerial # 1214x68008*** phone number:*** *** *** *** *** ** ***
*** *** Since the work performed by *** was under warranty, they did not charge us the first years of servicing the unitsThe invoices were more than likely sent to the builder*** *** *** *** ***Also try, *** for the general email address.*** *** ***
***
Please note that both *** and *** *** filed for bankruptcy within the last yearSo I am at the mercy of someone who can resolve this issue
Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] As a client who purchased your product just over three years and spent over $and for the company not even try and work with me, I'm totally flood. I purchase this unit while I was in Afghanistan and since the beginning when I did finally did get home and recovered from my injuries while deployed protecting this great nation I tried to recover the rebate and that came with the unit and contacted Carrier as soon as I returned home and was told I was about a month to late and since then I have been less then impressed with CarrierFor a company that has been in business for over a years to not even to help resolve and fix a problem then just past it off as the installer problem is totally unacceptable to meI attached two picture of what I have to look at in my dining room every day. As an American Veteran with over years and several deployments overseas in combat to this country I can't believe the response I got backI feel my step is to contact a local TV station and have them investigate this issue and maybe shame your company into stepping up fixing this problem. I'm not person that will sit back and do nothing. I just want your company to fix my issue and make it right. Regards,*** ***

I am sorry to hear you have experienced problems with your Carrier equipment Would you please provide the serial number for the furnace so I can investigate.Thank you.Lynn ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
Thank you for your answer to my last reply Do you think it's really the thermostat itself that it the problem with the wifi connection? There is a whole set of chips with an antenna installed in the basement and there is your Evolution server that is frequently unreachable or offline (regardless of my network) Can you recommend a dealer to install these new thermostats for me or do I just find any Bryant dealer?

Dear Ms***,Thank you for providing the service tickets. The only component that has been replaced, per the information you provided, is a blower motor. It was covered under warranty per our warranty terms. Issues with the drain line and water in the drain pan are a maintenance issue and not covered by the manufacturer.While I understand your frustration, I must deny your request to replace the unit. Regards,Lynn ***Carrier Corporation

Dear MrMclean,I am sorry to hear you had a problem with your furnace. The statement in our warranty to provide a credit for parts towards a new unit is only an option if the parts are no longer available. In your case, the parts are still available thus you can replace them under
the original warranty terms.Should you have additional questions, certainly let us know.Regards, Lynn ***Carrier Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I'm not going to say my complaint is resolvedYou can close out the complaint if needed, but it's not resolvedWhat is resolved is my opinion of Carrier moving forward.
Regards,
*** ***

Dear Mr***,I am sorry to hear there was a problem with the equipment at your mother's home. Would you please send me a copy of the repair invoice for review.I await your reply.Regards,Lynn ***l***
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Dear Mr***,I am sorry to hear you had a problem with your Carrier equipment.I have attached the warranty certificate that pertains to your model. The year enhanced warranty (years total) is only available to the original homeowner, if the product is registered within days
of installation. Even if the previous owner had registered the equipment, your warranty would remain at years from installation date.I understand this is not the news you wanted to hear, but find I must stand by the terms of our warranty.Regards, Lynn *** Carrier Corporation

Dear Ms***,I am sorry that you experienced a performance issue with your new Bryant system. The notes in your file indicate that the factory rep visited your home on 8/and discovered duct work issues that were causing the problem with the equipment. This is not
warranted by the manufacturer. It is the responsibility of the person that selects the equipment to ensure the duct work will allow the unit to operate to factory specificationsBased on the above, I must deny your request for compensation.Regards, Lynn ***

Consumer called, the installer is covering the installation of the part, so the complaint can be closed

Dear Ms***,Thank you for the additional information.The same SEER and Tonnage of a unit does not mean the airflow specifications are the same. I am glad to hear that your new unit is performing to your satisfaction.Again, I apologize for the inconvenience this has caused.Regards,Lynn *** Carrier Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The air-handler was placed in the attic by Carrier's equipment installerI never asked them and I never told them to install the HVAC system in the atticCarrier's Installer took it upon themselves to install the system in the atticThey never told us that there were other placement options for the air-handler and they never told us that installing their equipment in the attic would cause Carrier's equipment to have problems.We also do not run the air-handler at degreesThe sweating occurs when the thermostat is set to cool the house regardless of temperatureWe run the air-handler at 77-degrees and are experiencing equipment problemsIf Carrier's air-conditioner and air-handler can't cool a house when the thermostat is set to or degrees, without causing water build up in the emergency overflow pan, then the system and/or installation is faulty.So Carrier's response about the attic location of the air-handler, as well as running the system at degrees is not correct and it doesn't fix the problem we are having with Carrier's equipment.Regards,*** ***

Dear Mr ***All replacement parts for homeowners are sold through local dealersPlease note that the dealers are individually owned and operated companies, and we do not control their business practicesFor liability purposes, many dealers will only sell a part if they install it for you
My suggestion in your case, because you are just looking for screws, is to contact the dealer that does the annual maintenance on your unit. He may decide to provide them now, or may want to install them the next time he does your annual check up.I hope this is helpful.Regards,Lynn ***Carrier Corporation

I am dissatisfied with the response received from the businessThe company stated they would warranty the system if it had been registered by the contractor or consumerWe were not aware of the registration requirementsIt is the same system whether or not the system was formally registered either online or via a registration postcardThe system is no where near years old and it has failedI am again asking the company to stand behind their product and respectfully request reimbursement of the repair cost we have incurredThe amount of the repair bill was $I have attached a picture of the tag on the system and an image of the repair receipt
Thank you
*** * ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Carrier refuses to correct the issue and has made no offer to correct the issueInstead of making the issue right they are passing the blame onto the builder and the Certified Carrier Installer, both of whom, in turn, have put the blame back on CarrierSo I as the customer, who has spent a lot of money on a top of the line Carrier system, is stuck in the middle with a malfunctioning Carrier systemIf the Carrier system should not be installed in an attic, then Carrier should hold their "Certified Carrier Installers" responsible for placing the Carrier unit in such an area and require the installer to move the unit to the appropriate locationI as the consumer should not have to pay for Carrier & Carrier's Certified Installer's mistakes.Regards,*** ***

Dear Ms***, I am sorry to hear you had a problem with your furnace. Replacement parts were available on 11/. I am not sure if your dealer relayed that information to you. However, as I understand it, your replacement furnace is eligible for the
$Furnace Trade In Program. The Cool Cash rebate can be used as well. Just check with your dealer to see if your furnace qualifies.Unfortunately Carrier denies your request to cover the cost of a replacement furnace. Regards,
Lynn ***
Consumer Liaison - Executive Offices
United Technologies/Climate, Controls and Security
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Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The registration clearly stated that the model would get 10-year warranty if registered within days (which I did). Otherwise, I only got 5-year warranty. The registration was printed in from your website, not today’s website. Well, if you don’t want keep your promise due to RFreon, it appears my option is to see you in small claim court. If you don’t keep your old promise, customers will not trust your current promise and your business will NOT last long
Regards,
*** ***

Dear Mr***The Carrier technical rep or your area is suggesting a site visit to your home to inspect the systems. He advised he has reached out to your dealer, and also sent you an email yesterday. If the visit does not get scheduled in the next business days, please let me know.Regards,Lynn ***

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Address: 284 Carrier Drive, Mc Minnville, Tennessee, United States, 37110

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