Carrier Corporation

Dear [redacted] When your dealer applies for the warranty credit for the part, he will also apply for the $credit Regards, [redacted] ***

I reject the answers given by the Carrier Corporation for the following reasons:1) Most manufacturers for appliances in the USA provide a support website on their products where consumers can visit and look up parts, diagrams, and any other documentation relating to the products they own Carrier does NOT provide any schematics, diagrams, or any other helpful information to identify parts and part number on their website I could not even pull up the product I own at their website as it is only years old2) Manufacturers have an obligation to their customers for support This includes customer service support to answer questions or any other issue I was on the phone the other day with them and I was put on hold for minutes to talk to a representative who was not able to provide any kind of help whatsoever.3) Manufacturers have an obligation to sell parts to their customers directly or through their distributors and retailers Carrier chooses not to sell parts directly to their customers This is not unusual, however, they refer customers to their third party dealers for parts When I call these dealers they refuse to sell parts only to their customers unless they also do the installation This is where I have a major problem and where the core of my complaint resides Consumers have no obligation to have the parts they purchased installed by their retailer We are free to hire, or self install a part for an appliance No one should be forced to hire a dealer's service just to install a cent screw or any other part.4) The HVAC industry is extremely corrupt and the Carrier Corpis only the tip of the iceberg 5) As an example, I will give you [redacted] ***who manufactures [redacted] At their website, they allow a customer to enter the model and serial number of the generator they own and provide documentation for diagrams, scheametics, part numbers and other valuable information This is what we expect to see at the Carrier website and we see non of it Most manufacturers in the USA are extremely sensitive to customer complaints and needs and unfortunately, we cannot say the same about Carrier Corp as they are unbelievably ignorant and uncaring when it comes to customer service and support for their products It is shameful!

Dear Mr***I am sorry to hear you are having a problem with your Carrier equipment I am unable to find a match to the model and serial number noted in your email Would you please check the unit again and verify I even googled the model number to see if it showed up as a different brand, but came up empty My direct email address is noted below I await your reply.Regards,Lynn ***l [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, [redacted] I was not provided with any documentation from the Dealer stating it had a year warranty or stating they would register the Carrier Furnace I woke up to no heat and place a service call When I heard it was a warranty issue I started digging thru my files and researching my unit on the internet My furnace is on a Yearly Maintenance as my AC to avoid this problem I have been using them for over years This is not the company I purchased the furnace from Again let me state: in the Consumer Instruction Manual why wasn't the first page the statement to register your furnace in days? Why wasn't WARRANTY listed in the Table of Contents? And why was it located in the pages of the installation where no homeowner would look? I took the time to research furnaces and thought I was getting the best out there at the time Unless you were hoping the consumer would not register it so you could make more off an innocent consumer I have the defective part sitting in a box next to my furnace.The only satisfaction I am willing to accept is: To be under warranty as I should be And to be REIMBURSED THE MONEY I AM DO!! I have been a long time Carrier user for over years Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.All of the duct work was replaced and this did not resolve the issue The company finally removed the Bryant air conditioner and replaced it with a different brand with the same specifications (seer and tonnage) As the new unit is working without issue, it was obviously not a duct work issue Also, when I had a second opinion from another Bryant dealer in town, they also did not feel that is was a duct work issue and was instead an issue with the unit Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In reviewing the attachment here:http://media.mingledorffs.com/campaigns/dsb110025.pdfIt's clear that Carrier did have in place a program addressing the faulty Bristol compressorsMy heat-pump had a 5-year warranty as was communicated to me by [redacted] *** Regardless, I am out of pocket $2,due to a lemon unit that was manufactured by CarrierI feel my situation requires some form of reimbursement Regards, [redacted] ***

Dear [redacted] I am sorry to hear from your letter that you are having problems with your Heat Pump The unit you purchased is not a Carrier product, and Carrier financing should not have been used for the purchase I suggest you work with [redacted] ***, in conjunction with Gree (the manufacturer) to get the problem resolved I hope this information is helpful Regards, Lynn N [redacted] Carrier Corporation

Dear Mr***, [redacted] , our technical representative for your area has reached out to [redacted] to coordinate a site visit so that he can inspect the system To date he has not hear back from the dealer If you could reach out to [redacted] and prompt them to contact Jim, it will likely speed things up.Regards,Lynn ***

Dear Mr [redacted] ,I am sorry to hear your Mother In Law experienced problems with her Carrier equipment I contacted the local distributor that spoke with your dealer and was advised that your dealer was not instructed to arbitrarily replace the reversing valve The dealer was to perform some additional trouble shooting to determine if the valve was bad You may want to check with the dealer to ensure he followed the troubleshooting instructions he received.Would you please send me copies of the service tickets related to said repairs along with the documentation showing the valve analysis.I await your reply.Regards,Lynn ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below A band-aid fix and then another fix is not good enoughI have learned that there is known contamination in your systemshttp://comfortproducts.com/wp-content/uploads/DSB14-0012-additive1.pdfRef...⇄ DSB 14-0012"The TXV metering device is acting as a filter by collecting a substance used in one of the condensing unit’s componentsThrough significant research and testing, Carrier found the cause to be an unauthorized change to a rust inhibitor used by a supplier."You have known contamination damaging customer systems and are not letting your customers know itThey are likely paying hundreds of dollars to fix Carrier's lack of quality controlYou can't absolve yourself by blaming a supplierThis is class-action lawsuit materialI want my system flushed, all components exposed to contamination replaced, and an extended warranty, including labor, at no cost to me Regards, [redacted]

So carrier came out because they were concerned that the number of TXV valves replaced could be due to a number of things However when the Carrier rep came out he inspected everything and said I don't see anything wrong with the way your system was installed He pointed out a couple minor things however I would still like to be reimbursed for the money I have had to pay to have a working system...Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Hello, I did read the PDF that you sent on the original responseAgain, it was the service technician manager at [redacted] who informed me that the problem is a leak in the piping, be it formicary or general, and that it should be covered by CarrierThey later informed me that the Carrier Rep denied my warranty claimHe also stated that it had likely been leaking for quite some time, but had not yet lost enough freon that I noticed a drop in production from the unitI have to think that the other companies that are on the list of suppliers (***, etc) in your PDF would stand by their product for something they are well aware is not the homeowners fault, was an industry issue, and something that has been fixed as a design changeOr at least offer to warranty half, such as the parts, and I pay for the laborAnything to try to work with your customers goes a long wayI understand that your job is to deny claims, but you would hope the company would stand by its workmanship if the unit were in your home, or it was you $1,If I do have to pay for this repair without help from Carrier, I can assure you that another Carrier product will never enter my home, including this replacement coil, as I'm sure there are competitors units that will work, and who hopefully stand behind their products and customers Regards, [redacted]

Dear Ms [redacted] I am sorry to hear you had problems with your equipment I have attached a copy of the warranty certificate that pertains to your model The Carrier warranty is specific in that we cover replacement parts only If you were charged for any replacement parts during the warranty period, please send me copies of the service tickets and I will look into it for you.Regards,Lynn *** Carrier Corporation

The information in your attachment appears to be a screen shot of a page from our website The document advises you to see your contractor for specific warranty information You should have received a warranty certificate outlining terms/exclusions in your owners manual.Our position remains as previously noted.Regards,Lynn ***

I would like reopen this case as our AC totally lost its charge and Carrier is not responding as they told us they wouldThey assured us they would correspond with Capital Air after receiving yet another report showing the unit can not hold a chargeThank you, [redacted]

Dear Mr***,I am sorry you are not happy with the Bryant warranty terms The standard warranty for your product is years from the date of installation Original owners are offered a year extension if they provide personal information about their purchase Unfortunately, this is not transferable I have attached a terms of the warranty for your convenience.Regards,Lynn ***Bryant Corporation

Dear Mr***,I am sorry to hear you are having a problem with your system. The factory warranty does not cover service or labor. If a part is found to be defective, we provide a replacement under the warranty terms therefore I must deny your request to assist with the
repairs.Regards, Lynn ***International Comfort Products

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,*** *** LynnThe owner of the company that installed the unit never told me I had to register it when I purchased it The receptionist said they they do now, I had no heat and started making phone calls Your customer service was very rude and short with me I understand you have strict guidelines If you wanted the consumer to register the unit then why didn't your company make it clear and very vissible to the eye!! instead of the installation part where no consumer would lookAlso your senior customer service said she would pass that on to the marketing department about the concern of the manual I would like to speak with the president of Carrier like I requested that day and was turned down!! Stop putting the blame on me!! You are negligent in providing proper registration notification to the consumer! Take responsibility!*** ***

At this time, I am still looking for any warranty information. Recently, I was advised that the heat exchangers are covered under warranty and that Carrier would pay for those parts, but not the labor charges. I have gotten three estimates ranging from $to $1,for
labor charges. Some companies said that they will not get involved with the replacement of heat exchangers. *** ***

Dear Mr***I am sorry to hear you are having problems with your new Carrier system. I reached out to the local Carrier technical people and they advised they visited your home.The air handler in your attic is operating to factory specifications. However the conditions that it is
running under are causing the sweating. There are a couple of options......move the air handler to the garage where the temperatures are not so severe, or refrain from running the air handler to a degree temperature. If you have additional questions, please let me know.Regards,Lynn ***Carrier Corporation