Carrier Corporation

Dear Mr. [redacted]I am sorry to hear you had a problem with the coil in your system again. While I understand your frustration, the component you replaced in 2001 carried a 1 year warranty therefore I am unable to offer any assistance toward a replacement unit. I have attached a brochure to help...

explain the formicary corrosion issue.  This may help you better understand that Carriers change to an aluminum coil was in response to an environmental issue and is not deemed a design defect.Again, I am sorry you encountered a problem.Regards,Lynn [redacted]

the model of the outdoor unit is 24ABB330A310, prod is 24ABB330A0031010serial 2814E23469Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,[redacted]

Dear [redacted]
I am sorry to hear you are having a problem with your [redacted] furnace.  I would like to look into this further, but to do so I will need the full model and serial number for the unit in question.  The records in our Custoemr Care Center show two different pieces of...

equipment reported at your address, during your and [redacted] calls to our office.
You may provide the information via the Revdex.com, or direct to my attention at [redacted]@carrier.utc.com.
I awiat your reply.
Regards,
Lynn N[redacted]
Carrier Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

Dear [redacted],
I am sorry to hear from your complaint to Carrier that you have experienced a problem with your Carrier equipment.
Would you kindly send me a copy of your purchase agreement, along with any service or maintenance tickets.
You may send them through the Revdex.com or direct to my...

attention at [redacted]@carrier.utc.com.
Regards,
Lynn N[redacted]
Carrier Corporation

Dear [redacted]
I provided information in my previous responses regarding formicary corrosion.  This MAY have been the cause of the failure. However, your dealer will need to tell you what he suspects is the root cause of the failure as he is the one that condemned the coil.
Regards,
Lynn N[redacted]
Carrier Corporataion

Quite lacking in customer service, inconvenient office hours, problems were not attended to in a timely manner, ridiculous parking rules, raised rates on same unit, overall very bad experience.