Carrier Corporation

Dear Ms***
I am sorry to hear you are having a problem with your Carrier system. I would like to look into this further, but to do so, I need the following information:
--model and serial number for the unit
--name of the Carrier manager you spoke with
--a copy of the service
ticket will be helpful
I await your reply
Regards,
Lynn N***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***My complaint is having to pay for service because of a defective part that was sold to meI paid to have service twice because of two manufactures defectsI understand paying once but paying two times in less than a year for a manufacture defect in wrongI was sold a compressor that was supposed to replace the failed compressorTwo failed compressors is my complaintPaying times for service because of a failed part is my complaint

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The supporting documents are evidence that the Carrier *** 2S Compressor was defective during the summer of and that Carrier has experienced far more than and acceptable Compressor failures.Carrier should be held accountable for warranty on their product and replace the unit.Regards,*** ***

The attached were emailed to *** *** on 06/11/2015.*** Dear *** *** Thank you for your email to the Carrier Management Review Board. They have reviewed your file and asked that I respond. On behalf of Carrier, I apologize for the delay in our response, and for
the problem you have encountered with your system. The Carrier warranty is specific in that it provides parts only. I have attached a copy for your reference. Your dealer can apply for warranty credit for parts that have been replaced via the Carrier distributor where he obtains warranty parts. I checked with our Warranty office and they do not show that a claim has been submitted for the parts. You may want to bring this to the attention of Fastrich. If you are confident that *** made an installation error, you will need to address it with them directly. Carrier does not own the dealers, nor are they franchised by us. Once a dealer is licensed by your municipality, he can purchase and service any brand of equipment. I hope this information is helpful, and again, apologize for the delay. Regards, Lynn N***Consumer Liaison - Executive OfficesCarrier CorporationPhone *** *** ***Email ***@carrier.utc.comEfax *** *** ***

Dear Mr***,I see your builder, ***, has registered your equipment to themselves, as opposed to you. Can you send me your closing paperwork and I will look into the warranty transfer. I would also like to look into your history. Please provide service tickets
for the motor repairs, and any tickets for routine maintenance.I await your reply.Regards,Lynn ***Carrier Corporation

Dear Mr***,I reached out to our technical rep for your area for dealer recommendations He gave me dealers that he knows have been to our training The first is a Bryant dealer, and the other are Carrier *** *** *** *** *** ***
*** *** *** ***
*** *** *** ***Regards,Lynn ***

Dear Mr***,I have attached the warranty information that pertains to your equipment. The equipment comes with a year all parts warranty, which can be extended to years if the equipment is registered in days. The invoice you included in your documentation does not
indicate that the dealer sold you a year warranty.Carrier literature and website often references a year warranty with the caveat to see your dealer for details.Unfortunately, I must deny your request extend your year warranty.Regards,Lynn ***Carrier Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am providing the information requested as I missed the emails that came to me on Oct and 11th. Below are the model and serial numbers of the outside units. Please let me know if you need anything else.***
***
***
***Regards,*** ***

Dear Ms***,I am sorry to hear you are having difficulty with your system. I would like to look into this further, but to do so, I will need the following:--model and serial numbers for the equipment--copies of service tickets for maintenance and repairsI await your
reply.Regards,Lynn ***Carrier Corporation

Dear Mr ***,I am sorry to hear you had a problem with your system. The PA technical rep spoke with your dealer and the TXV did not fail. The coil is freezing due to low return air temperature. The return air was degrees when the technician was on site. The AC is
not meant to operate with that low of a return air temperature. In any case, the Carrier warranty does not cover labor therefore I must deny your request to assist with the charges you incurredRegards,Lynn ***Carrier Corporation

Dear Ms***,I would like to look into this further for you. Would you please send me copies of your service tickets for review.Regards,Lynn ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I will get a second opinion from the list of licensed providers from the carrier website I do not wish for this case to be closed until the problem with my unit is resolved.Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below$rebate on a new furnace was the offer.
Once it was determined that the heat exchangers and other parts were faulty and needed replacement in my year old warrantied Carrier Furnace, I contacted *** *** *** ***, my dealer repeatedly( on the 15, 16, and 17) in regard to availability of parts to repair the furnace and each time was told the parts were being sourced, but were not in handLate afternoon on the th, when I spoke to *** *** and he still was not able to confirm he had parts to fix the furnaceAfter days without heat, facing the weekend and degree temperatures, he and I made the decision to replace the furnace so we would have heatThis was done by his team on an emergency basis working until pm that nightI spoke directly to Carrier on the th also, and shared all the details of the caseIf they had indeed provided the parts, they had the responsibility to inform me of thatThey made no such claimThey are not blameless and failed to honor their warranty and provide good service to a loyal customerThey should step up and pay the cost of the replacement furnaceAt this point, their warranty amounts to fraudulent advertising
Regards,
*** ***

Dear *** ***,
In general, Carrier warranties cover parts only. Labor, service and refrigerant are not covered. If you can provide the model and serial number for your equipment we will gladly provice you with the warranty that pertains to your particular
model
Regards,
*** ***
Carrier Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find part of the resolution is satisfactory to meThe part I am still concerned about is that even after being reassured our unit was changed to be registered to us (and being told this happens all the time so it is no big deal), OUR unit is still registered to another person at another address.The correction was not madeI'm asking that in addition to the $check for the defective part labor being mailed, that the registration be corrected as well. Regards,*** ***
*** *** ***
*** ** ***

Someone from Carrier Has reached out to me and I forwarded the requested information to her yesterdayI am awaiting a response Thank you

Dear Ms***,I am sorry to hear you had a problem with your Carrier equipment I checked with engineering and there are no recalls on your motor While our warranty does not cover labor, I have secured approval to offer you a one time concession in the amount of $to help
offset some of the cost you incurred.If this is acceptable, please provide a copy of your service ticket, and include your mailing address as it is not noted in your complaint.I await your reply.Regards,Lynn ***Carrier Corporation

Dear *** ***,I understand your concern I will keep your information on file in our Customer Service office Should you run into another problem, certainly let me know and will reopen your case for additional investigation.Regards,Lynn *** Carrier Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and am prepared to send over copies of the invoices for the work that I have had to have done resulting from the defective evaporator coil.Can you please provide me with an email address for Lynn *** so that I can forward to her the attachments? I can also copy you on the attachments.Regards, *** ***

Dear Ms. [redacted],I am sorry to hear you have had problems with your Carrier equipment.   The Carrier warranty does not cover labor.   Commonly your installer will cover labor for the first year.  I have secured approval to provide a one time concession in the amount of $400 labor for the second replacement due to the replacement part being defective.  Please verify your mailing address and I will submit the paperwork to issue a check.Regards, Lynn [redacted]Carrier Corporation