Carrier Corporation

Dear Mr. [redacted]
I am sorry to hear from your letter that you experienced a problem with your Carrier equipment. 
I have attached the warranty certificate that pertains to your equipment.  It is up to you, as the homeowner, to register within 90 days of installation in order to take...

advantage of the enhanced warranty.  Because we do not have a registration on record for you, the warranty defaults to the standard 5 year all parts warranty, which expired in March 2015.
Again, I am sorry you encountered a problem but must deny your request to extend the warranty.
Regards,
Lynn [redacted]
Carrier Corporation

Dear Mr. [redacted] ,I am sorry to hear you had a problem with your Carrier equipment.   I would like to look into this further.   Would you please send me copies of the invoices for the current repairs, along with any other service invoices you have for maintenance/repairs...

in the past.My direct contact information is [redacted]Regards,Lynn [redacted]Climate Controls and Security

Dear Ms. Hephner,I am sorry to hear you had a problem with your Carrier air conditioner.  Would you kindly provide me with copies of your annual maintenance records so that I can have engineering take a look at the system readings.   It would also be helpful if you can provide a...

copy of the bulletin (or the bulletin number)  you referenced in your phone call to our office on 6/17. You can contact me directly at [redacted], or via the Revdex.com.I await your reply.Regards,Lynn [redacted]Carrier Corporation

Dear Mr. [redacted],Again, I am sorry to hear you had a problem with your coil.  I have secured approval to offer a onetime concession in the amount of $750 to help offset some of the cost you incurred.If this is acceptable, please verify your mailing address and I will process the paperwork to issue a check.Regards,Lynn [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.All of the duct work was replaced and this did not resolve the issue.  The company finally removed the Bryant air conditioner and replaced it with a different brand with the same specifications (seer and tonnage).  As the new unit is working without issue, it was obviously not a duct work issue.   Also, when I had a second opinion from another Bryant dealer in town, they also did not feel that is was a duct work issue and was instead an issue with the unit.  Regards,[redacted]

Dear Ms. [redacted], I have attached the warranty certificates that pertain to your products.  Lost wages, insulation, window tint and other things you installed are not covered by our warranty. As we discussed in the past, if you have paid for any equipment parts that should...

fall under the terms of the warranty, please provide documents for review.Regards,Lynn [redacted]UTC/Climate Controls and Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
If the company will not support their faulty design and poor workmanship, I will be forced to move this to small claims court in [redacted]. I have the testimony of several HVAC companies and technicians that support my claim.Thank you, [redacted]

September 17, 2015Revdex.com100 Bryant Woods SouthAmherst, NY 14228Attention: [redacted], Complaint Handler- ID [redacted]Dear [redacted]:Thank you so very much for contacting the Carrier Company on my behalf, and for forwarding their reply stating the Carrier heat pump for which I contracted with [redacted] was never installed, and a [redacted] heat pump (manufacturers headquartered in China) was installed instead. I got the shock of nn life. I just assumed I had the Carrier spelled out in my contract. At this point, I am trying to decide whom I should inform regarding this breach of contract, in addition to the installers, [redacted]. If you can advise me regarding my next step, it would be most appreciated.(Since my August 14 letter to you, [redacted], the installers, did send out a technician from a company named [redacted] who repaired the unit, and it is currently working).I sincerely apologize for not having replied earlier to your letters of August 19 and September 2, 2015. It has been a crazy time. I've had a natural gas leak on my property, which, thank God was repaired last week. And, I've been informed by my cardiologist that I've had a heart attack, of which I completely was unaware. Also, there is some thing in my house which is making my eyes burn. The gas company informed me that it was not natural gas or carbon monoxide; thus I am going to have to have some air quality people in to see what is going on. It's been a strange time.Many thanks again, [redacted], for your assistance in attempting to get some resolution to my problems, and for forwarding Carrier's reply.Very truly yours,[redacted]

[redacted] will need to contact a Carrier dealer to determine if a part has failed.  Parts are provided under the terms of the warranty, attached.
[redacted]
Carrier Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I already understand the warranty  I am disagreeing that I need to pay for all of those items only after two years after the installation. These items should be covered. 
Regards,
[redacted]

Dear Mr. [redacted],I am sorry to hear you are having a problem with your Carrier equipment.   I would like to look into this further, but to do so, I will need some additional information.   Please provide the following: --model and serial number for the outdoor unit--name and...

phone number of the dealer that is currently servicing the equipment--copies of any service or maintenance tickets related to the systemI await your reply.Regards,Lynn NashCarrier Corporation

Dear [redacted]
When your dealer applies for the warranty credit for the part, he will also apply for the $200 credit.
Regards,
[redacted]

Revdex.comwe have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve our complaint.  For your reference, details of the offer I reviewed appear below.I disagree with the lack care and research in the responses from Lynn Nash.  She needs to follow up with Carrier to obtain the complete service and install information regarding all the service calls on our furnace (we were only provided with the little blue comment card with each visit from [redacted]) I believe Carrier and [redacted] should come to an agreement regarding who is at fault... Carrier for a bad product or [redacted] for employing installers and service techs that lack experience with the Carrier product.Each year we have trouble with our furnace and each year we've tried to be calm and proactive but now we are just done with all this monkey business.  Our first Carrier furnace had nothing but problems (and why? what was the problem? bad product or bad service/install?)and now the current one is no better.  I think Carrier and [redacted] need to do some homework and find out what is going on with this product.All we ask is that this Sept 2016 when we have our furnace serviced for the winter and when we go to turn it on - it will work and if it doesn't we want a refund so we can move on and buy a new product instead of waiting for days to have it fixed and being frustrated with the run around. We will not be the test dummy to see what is wrong with parts every time something goes wrong - that should have been tested before the product was put on the market.  Plus every time we call for repair we have to wait hours or days due to lack of organization within the [redacted] / Service Plus workflow.  So I would suggest that Carrier research if they have a faulty product or a company that doesn't know how to service and install their product.  And again - I want out of this race.Regards,[redacted]

Dear Mr. [redacted]  I just sent you an email advising I will reimburse you for the TXV failures in the amount of $716.00.If you have additional questions certainly let me know.Regards,Lynn [redacted]Carrier Corporation

Dear Ms. [redacted]Our...

factory rep advised he has been to your home a number of times and the last time he was there the unit was functioning as designed.  My suggestion is that you have a second opinion made by another licensed Carrier dealer.   Please make arrangements for an inspection and I will reimburse you (up to $200) for the diagnostic.   A list of Carrier dealers can be found on our website at [redacted] .Regards, Lynn [redacted]

Dear Mr. [redacted],I am sorry to hear from your email that you had a problem with the TXV in your air conditioner.   I would like to look into this further, but to do so, I will need the unit serial number, along with the name and phone number of the dealer that performed the work.  A...

copy of the service ticket will be helpful, but is not required.I await your reply.Regards,Lynn [redacted]Carrier Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Shame on Carrier who hired a third party to handle and then reject Revdex.com complaints. It seem Carrier don't care their product quality anymore. I will share my experience with all my friends. 
Regards,
[redacted]

Dear [redacted],
Thank you for your patience.
I understand that the issues at hand are with 2 separate residences.  The H3 unit, is owned by [redacted] and is the unit in need of the new blower motor.   I have secured approval for the local Carrier distributor to provide the part at no cost to any Factory Authorized Dealer of your choice.  A list of FAD’s can be found on our website at http://www.carrier.com/residential/en/us/find-a-dealer/.   I will pay up to $200 in labor for the installation of the motor.
Once you decide which dealer you want to work with, please let me know and I will make arrangements to get the part to them.  Once you have the work done, send me a copy of your paid invoice and I will reimburse you as noted above.
If you have additional questions, just let me know.
Regards,
Lynn N[redacted]
Carrier Corporation
[redacted]

Dear Mr. [redacted]I am sorry to hear you had problems with your Carrier equipment.   Please provide copies of service tickets for the charges you incurred as well as service tickets for any maintenance.   Please make sure the equipment model and serial numbers are on the paperwork.I...

await your reply.Regards,Lynn [redacted]Carrier Corporation[redacted]

Dear Mr. [redacted],I am sorry to hear you have been having problems with your new system.   The Payne warranty covers parts only.   You should address any labor issues with your installing contractor because they hold the warranty for labor.Regards,Lynn [redacted]Carrier/Payne Corporation